Martin-Brower UK Ltd
3.8(288)Hemel Hempstead • OZEV authorised installer




Reviews
3.8
Martin-Brower UK Ltd is a McDonald's foodservice distribution hub, and drivers report a set routine on arrival: report to security, submit paperwork at the office between bays 15 and 16 on the third floor, then hand keys to the bay. Several reviewers describe quick unloading once on a bay, and some mention helpful or friendly staff, including one reviewer who thanked Danny and his team. Many drivers report long waits, from a couple of hours up to six, with one reviewer waiting three hours for a ramp. Some reviewers describe rude or unhelpful gate and office staff, and one said they were treated badly. Reviewers also report a tight yard with little parking and no driver facilities, though one said the site is less busy at night.
Joke factory
Bardzo wysoko umiejscowione biuro Goods In. Zero szacunku dla osób z utrudnionym poruszaniem sie!!!
Приехал на выгрузку. У охраны, на въезде, заполнил информацию о себе, фирме, номер пломбы и т.д. Охранник сказал номер рампы и плотно не подъезжаем (двери не открываем) т. к. на рампе сами скажут, когда подъехать. Несём документы в офис, между рампой 15-16, там скажут ждать в грузовике. 1 час 40 минут простоял до того, как скажут подъехать. Подъехал, загорается красный свет, ключи отдаём на рампу и ждём. Выгружали 21 паллету примерно 30 минут. Потом, как загорится зеленый свет, идём в офис за документами. Далее на выезд и открываем двери, чтобы охранник проверил прицеп.
Terrible place. Couple of hours on the bay to unload a few pallets.
Not a fan
Excellent service helpful staf.
No nonsense. Security tell you what bay. Go on there go upstairs check in. Back to wagon they open bay check seal. You then open doors.
Martin Brower UK is not a public-facing business. It’s pure logistics. This is a large-scale foodservice distribution hub, supplying major chains (McDonald’s, among others). Everything here is built around volume, timing, and compliance, not comfort. What happens here: inbound HGVs, temperature-controlled storage, fast-paced dock operations, strict booking slots. Miss your slot, you wait. No flexibility. Environment: industrial, controlled, procedural. Security gates, yard marshals, paperwork first—always. Reputation: mixed reviews typically come from driver experience, not service quality. If you’re organised, on time, and compliant, it runs smoothly. If not, it’s painful. Best use case: professional deliveries only. Not a place to “visit.” Bottom line: efficient, rigid, unforgiving. It does exactly what it’s designed to do—nothing more.
Family quick
Fast and friendly service.
👍🏻
Ok
very quick tip staff are helpful, to get paperwork signed you have to go up 3 flights of stairs to office entrance bay 15
Straight on the bay off loaded in quick time
Not worth a single star.
В выходные дни сервис быстрее работает. На 47-49 рампе тесновато из-за местных грузовиков сдающих тару
Szybki rozładunek gość z ochrony wszystko wytłumaczył.pozdrawiam
Подъезжаешь к воротам, идёшь к окошку, охранник даёт планшет заполнить свои данные. После этого, говорит рампу (уточнить или открывать двери прицепа), после этого документы на офис между 15 и 16 рампой на 3 этаже и говоришь номер рампы куда стал. Ключи отдаёшь на рампу. Как выгрузят, загорится зелёный , идёшь на офис забирать документы и на выезд, при выезде показать прицеп.
Quick tip and away
Personely i wont give them 1 star place runs by mostly polish staff they kept me 6 hours for 26 pallets and ladys at goods in office very rude
На въезде документы охране показываем, потом в офис, рампу ждал 3ч.
Szybki rozładunek jak przyjdzie twoja kolej Mało miejsca ale nie ma dramatu:) Normalny człowiek w biurze a to rzadkość:)
Timp de asteptare foarte mare,aprox 2-3h..
Staff very nice and tipped quickly.
Good place
On arrival report to gate staff. They’ll either put you on a bay or send you outside to park up. Once you’ve done that report to Goods in with paperwork. Up stairs between bays 15&16. Gate staff and Goods in staff friendly and helpful. Yard is narrow so not a lot of manoeuvring room. A quick tip(35 mins for 25 pallets), but was there 3hrs 15 mins. If there isn’t a bay for you to go straight on, they’ll send you back out to park outside(limited parking) then come and get you when they want you.
Less busy in night than the morning
Very good company, the best rate in the area but hard work ( store delivery and also driving in London) , great staff, friendly, helpful !
При въезде дали рампу, двери сказали не открывать. отнёс документы на офис, потом подъехал к рампе и отдал ключи на рампу. Разгрузили быстро
Treat delivery drivers like rubish
Was a OK place !!!
Awesome place. We had a meeting today. Everything very organized. It was great experience.
Another tight spot once you’re in,staff seemed ok,was a bit sceptical reading other reviews but fine with me
Great crew in the warehouse & office but the rudest & most unhelpful gate staff I've ever encountered
One of the most bad delivery places
Gets busy .sometimes a bit off a wait to get unloaded.
Food 🍲 is missing otherwise no to bad.
Polish geezer in the office between 45&44 bays should learn some manners
Long waiting in yard begore having a bay..very busy indide no room for parking
Cant fault the place at all. Arrived at 19:00 for a 20:00 delivery last night. Straight onto bay 50 and tipped in 22 mins. Out the gates by 19:25. Happy days!!
Надо приезжать с сухим прицепом, могут не загрузить товар если прицеп будет влажный или мокрый после заморозки, мне пришлось два часа сушить прицеп, прежде чем они начали грузить. На паузу встать вроде можно, когда я приехал на склад, стоял грузовик зашторенный с польскими номерами. Нужно им дать свой ЦМР. Грузят быстро.
Not very efficient , unloading staff aren't interested and the office don't seem to understand that drivers don't need to be spoken down to. Not a pleasant experience visiting here. Shunters were most helpful though , thank you to them.
O firma de te i-a și plânsul , ori ca întârzii ori ca vii mai devreme tot stai sa aștepți cel puțin 4 ore și când zic 4 ore zic așa cu indulgenta am avut și 6 ore state la ei , descărcam regulat aici dar pe nimeni nu interesează , nu au oameni sa răspundă de ce se întâmpla cu descărcare / încărcarea , când te duci la birou ești tratat ca ultimul om , și om de serviciu dacă erai , cu siguranța erai mai apreciat … Rușine maxima se vede cât de rasiști sunteți cu Romani , Polonezii sau alte naționalități …..
Time to kill? There's no better place.
Good luck who dare enter this place... No telling how long you will be there
Guys at the gatehouse were welcoming friendly and polite, got inside the perimeter of the business and the staff were somewhat indifferent 😐.
It's always fun at Martin Brower
Mało miejsca przy Bejach. Lokalne ciężarówki, rozładowywane są przy stojących pod bejami ciężarówkach
Bad experience
No driver facilities. Delivery bays at the rear are a joke. Management...what Management. Stay away if you can.
Ok
The worst experience ever!
Ciasno, wyładunek mrożonki przywiezionej z Francji na bay 51 zastawionej dokładnie pod kątem 90°przez non stop nalezdzajace trucki (collect pustych wózków lub kartonów). Jeśli trafisz w luke i nie będzie w tym czasie pauzy śniadaniowej lub obiadowej, to wyładunek jest szybki i sprawny
Spoko firma
Nearly had the nearside of my cab taken out by one of your incompetent drivers at 13.50 on 28.12.21 registration KE19 FLP. He intentionally used the incorrect lane twice in an effort to beat traffic then left me insufficient room on a roundabout to manoeuvre when he invented his own lane. All this less than half a mile from depot so absolutely no excuse for it.
Very slow...not the most friendly people
Nice lady on goods in desk,very polite,a good unload,but bays are tight to get on.
Разгрузили за полчаса
Разгрузка быстрая офис возле16 рампы 3 й этаж, ключи надо вешать на цепочку на рампе где выгружается трак.
the woman in the office is very racist. he talks badly to the drivers. besides the fact that I lie to you when I say you unload at 6 in the morning then I say as 6 in the evening. totally frivolous and that girl speaks badly. change office staff
Z naczepy magazyn tylko Martin Brower brak słowy.
Nema parkinga za duze pauze, istovar po terminu
Good attitude for delivery driver.
Not good at all to work with
A big thanks to Danny and his team for their help in making my job a lot easier. John. Brownings Electric.
Lovely hard working people
You gate house men are rude and aggressive You should teach them some manners.
🤬🤬🤬🤬
Gera vieta
Free mask free drinks hard to get to canteen
Super
Excellent place
Bardzo ciasne rampy, długo się czeka rampę, ale jak już staniesz, szybki rozładunek. Często podczas wyjazdu z rampy, zablokowany przez ciężarówki rozładowujące towar, ubikacja dostępna, ale trzeba obejść cały budynek
A mers repede descarcarea!
So much standby,lazy employees
Hole
Hours just waiting for a bay then hours getting unloaded. Staff suddenly cant speak English when you have a query. Absolutely ridiculous. Look to get banned if I was you.
They refuse to pay for your shift if you refuse to do overtime. Disgraceful company.
Hello, So I will leave this review for HGV CLASS DRIVERS if you star in November December hope it will help you. These guys will keep you only for the busy period till the middle of January and then they will tell your agency that you made a lot of mistakes and accidents ( never happened to me and all deliveries 100% accurate! ) so they just don't want you because this company is no busy anymore like in December time. Oh, and transport office people will never give any respect, rude and unprofessional. So that's all from me good luck everyone, and delivering Macdonalds ( dead animals ) food anyway is just not that you want, people give you that hate look when you drive MC lorry.
Ок
If not right out it's ok
Super ok! 👍👍👍
Visited twice, & both times have been good experiences. 🤓
Good company for collection your delyveri 👍👍👍👍👍
Nie ma gdzie zaparkować żeby zrobić długą pauze trzeba jechać z 10 km żeby gdzieś się zatrzymać 😡👎
Good company 👍 very fast offload frozen god's 👍👍👍👍👍
Żeby nie to czekanie !*
Not the quickest
După ce ca am referință pentru descarcare tot sunt nevoit sa aștept minim 4 h
Logistics company!
Pain in the arse depo
Normally friendly from security to unloaders, always loads of trucks but enough room to manoeuvre, unloading time can vary but usually not to bad
Staff are helpful
The best organisation and procedures.
McDonald's distribution center
Miła atmosfera
Good and hard working people in warehouse. But if you are delivering and you are late or with no references there is no place to park up and wait.
w miarę rozładunek trzymają się awizacj.
Nice people, nightmare place to tip, expect to be there for a few hours
Very slow service
This place is a nightmare. Arrive for your booking time and told to wait as load not picked. Awful place to tip and reload.
night shift useless. day shift brill
If your an inbound driver bring a book or down load a full season of something on your tablet you'll have plenty of time whilst they're tipping you case by case useless !!!
Shite place been here 3hrs and still not tipped
Good place to go!
Lucrez la Martin Brower. Acesta aprovizionează lantul de restaurante McDonalds.
Jest git.
Be prepare to wait there for Unloading at least few hrs
Good company they just do somethings backwards as far as management goes. But if you want to select and make money this is the job. Good benefits and good money. Everyone is listening, waiting for a chance to fink on you, to make themselves look better. Also always out to find someone else to blame for what is going wrong. Management takes no responsibility, for what is wrong.
Security lads think there military, hard to understand. Send you away to call you stright back, was in and out within 2 hours.
Cool
Niema co przyjeżdżać przed czasem awizacji
Absolute rubbish stupidly long time to tip. Shunter drivers believe they are god no correct facilities for visiting drivers. Health and safety only applies to there own staff
Тук е голяма Лоджистика... Предимно храни и напитки... Товарят те и те разтоварват под строго определен час. Тук работят много Поляци, Литовци и Румънци
Distribution for McDonald's can be slow sometimes, broker staff great, some security staff power mad ,
Such a fun place to go and get unloaded for hours.
Friendly staff 😎
Great company to work for
Jest tam gdzie ma być. Dojazd jest ok.
Ok
Room for improvement
Still loving it ;)
Bit slow
Worl was great here
Complains I'm a hour early then still not tipped me two hours later.
Crap very very slow and crap
Area
Opening times
- Monday8:30 AM – 5:00 PM
- Tuesday8:30 AM – 5:00 PM
- Wednesday8:30 AM – 5:00 PM
- Thursday8:30 AM – 5:00 PM
- Friday8:30 AM – 5:00 PM
- SaturdayClosed
- SundayClosed
Additional information
- Incorporated 1981
- OZEV authorised installer
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Also available in Hemel Hempstead
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