Bumblebee EV Limited

Note MCB Abd Charger different warranty therefore a cost incurred for MCB

Great knowledge happy to answer questions

Contacted via wots app, links easy to use, staff knowledgable Done that they said they wood & quick install date. Let's see how that goes

Process extremely easy thus far

Super easy and clear information in installing my ev charger

Really easy to deal with. Thanks!

The initial sales and set up was very straight forward - installation was organised very quickly, which is the only positive of using Bumblebee. The installation was carried out by a sub-contractor and it was completely botched and consider i have no way to hide this behind a meter box - its always in full show and accessible. 1) Holes incorrectly drilled and replaced with clear silicon 2) Tamper seals removed from fuse and not replaced 3) Wiring unsecured to the wall and draped over the meter 4) Wiring held together by cable ties 5) No clean up procedure When i contacted them, the only resolution i got was the sub-contractor coming back to use wood filler instead of clear silicon. They also told me it would void the warranty of the charger if anyone else looked at the wiring from the main supply to the mini consumer board (which is incorrect). I wasn't provided with an EIC either. I have since had three different electricians look at this install and confirmed it is against electrical regulations and requires rectified. Also its been confirmed that the information i was told about voiding warranty is incorrect - as the issue does not lie directly with the charger unit. I have emailed Bumblebee three times, including those direct email addresses of their Installation Operations Manager and Customer Service Team Leader and all emails were ignored. I've been told that this installation and following dialogue has breached the Consumer Rights Act 2015 aswell as BS 7671 Electrical Regulations. Theres been no financial assistance or resolution and it looks like if I dont go through a regulator, nothing will get done.

Bumblebee installed our Ohme charger around two years ago. They were not very helpful back then but we were able to come to an agreement and they had to waive part of our fee. Two years down the line, we have been having issues with the charger tripping constantly. I contacted Bumblebee by phone and the lady was extremely rude and said they wouldn’t be sending anyone out to look, and that we would need to pay for our own electrician to come out first and provide a report to them before they would look into it. We did this, which cost us. We then sent the report and electricians findings to bumblebee. They identified that the issue is with the installation. Since this, bumblebee have refused to answer any emails or phone calls. We are stuck after they made us spend money on an electrician. We are now having to try and go through Ohme themselves and are now considering action through the ombudsman. Stay clear of this company.

Very smooth process so far!

I have been assisting a family friend with his EV charger installation. Info requested has to be provided via a link sent in the email. File size was too big so couldn't upload requested files. Tried again, and got a few files uploaded, went to submit and all the files had vanished - not a good start! I called Bumblebee to ask if there was a different way to send the files. I was given a Whatsapp number. All info was sent across via Whatsapp on 8 June. Gentleman had heard nothing since, so called on 18 June, 10 days later, to be told that Bumblebee haven't received anything from him! 10 days lost and no further forward. Not a good start. However, once Bumblebee became aware of this issue, they have pulled out the stops to get this turned around. They have worked with us around getting the information they require and have been excellent at keeping us in the loop with progress. A big shout of acknowledgment to Jack as you know the difference you have made. A suggestion to Bumblebee to reflect on is that by doing everything digitally it is really tricky for some people, especially those who are older and can be less digital savvy. As I assist him, I am having to ask a lot of information that I am not comfortable doing and can see how some older people do get exploited/ scammed. Please consider alternative options for those who are not comfortable with the digital option.

10/10 for knowledge and customer service

Quick and easy with Bumblebee ,would definitely recommend!!

Very efficient and helpfull

Used this company several times for installation and also reinstallation (during home moves) of an EVEC charger since they started. Always been fast and professional, however on this occasion they gave me a quote over the phone and then tried to change the figures by an extra £280 at the point of payment… Salesman Jack Wallace became dismissive and Management have not responded to email after I requested they call me back on Monday. I have contacted Head Office as Im sure they will be interested to hear the recorded calls from 15th May 2026. I have since been in contact with several other installation providers who came back with prices close to the original quote and have went with one of them. A company even offered a free 4m cable, but it wasn't required. Its a shame, I always believe in loyalty to a company as its usually reciprocated but on this occasion it became a ‘not really my problem’ scenario and they couldn't be less interested.

Fast and easy

Very easy

Excellent service provided by Scott and the team. Sales manager Greig was very friendly and professional in explaining the products available to us. Equipment was delivered on time and fitted as arranged by Fraser and team who were excellent in giving full explanation of operation of the charger. Can't thank them enough and will recommend.

Very professional explained every think keeping me in the link and friendly can understand make you feel important thank you

Great

Interesting payment method

Happy with advice and details given and looking forward to quick service

Very precise, quick and easy to arrange purchase and installation.

Great service so far Very happy

The person took time to explain everything, answered all my questions, prompt and easy phonecall. The whole process so far has been good. Here's hoping the installation goes well too

Excellent service. Procedure explained fully and prompt delivery

The actual installation hasn't happened yet but so far my experience with Bumblebee has been faultless. They seem entirely professional, friendly and informative. Also their pricing is very competitive. On this basis I can recommend them. If 4 stars raises a question, I rarely give 5 stars and , as I said, the job is not yet complete though I'm confident it will all be fine. I may come back when it's done and provide an update and a photo.

Very good customer service.

If Carlsberg did EV charger installations…………………………………………………..Ordered my charger on Friday, delivered on Saturday and Mark arranged fitting today (Monday). The install was neat, the team were great and I can’t believe just how quickly they managed to have the charger installed. Well done all at Bumblebee!! I have recommend already.

Very straight forward and easy. Matthew was lovely and explained everything I needed to know

Very easy to use

Very helpful and professional

Purchased a car from Arnold Clark. (ie BYD Seal U comfort). Went online provided my details. Received email I will be contacted. Never was … spoke to very friendly sales guy who I bought BYD from. He left a message for them to contact myself. Never happened. Used independent ev installer instead Went for hypervolt pro home 3 and fully certified.

Easy to follow Info trustworthy

Excellent service. Customer service 100%. Keep up the good service

Arrangements were made quickly and without any issue great issue, although the installation is not yet complete I don’t expect to have any problems going by the interaction to date

Great customer service

Dealing with Bubblebee EV was easy and pleasant and would recommend to friends and family. Mark Cunningham made everything straightforward and was very nice to deal with.

Excellent Service would absolutely recommend.

Great service provided by Euan Kelly at Bumblebee!! 🙂

Fast and efficient

Efficient,knowledgeable,helpful and easy. Very impressed with their customer service.

Very quick and simple to use.

Matt was amazing !

Very helpful over the phone in understanding exactly what product suited me best.

Very easy to deal with and everything was very well explained.

Excellent service

Great process and amazing team at Bumblebee

Great customer service and fastest installation by far. Would highly recommend.

Good

Excellent service

you were suppose to come for an installation to my address which is 77 west park road,bd8 9sg,you did not come,my son lost a day work due to your incompetence,the date was 06 10 25

Their charger was fitted wrong, developed a fault and they took forever to sort it, only doing so when I threatened legal action.

Great service from Mark on a complicated installation.

Myself and my husband went to view cars in Arnold Clark Hillington, on arrival a young gentleman named Ryan said hello and held the the door open. We walked around the showroom looking at cars and when ready my Husband approached Ryan for some information, Ryan was polite proffesional and very knowlegeable. We made a decision on which car to choose and Ryan handle it from start to finish, Ryan made the whole process so smooth and easy. I would definitely recommend if your looking for a car go to this branch and ask for Ryan Murray, you will not be disappointed. Thank-you Ryan 5* service

Quick and easy. Friendly staff

Everything explained well. Fast service and great if you can tie into a discount with a car purchase.

Good

Purchased a car through Arnold Clarke 4 weeks ago and they recommended bumblebee with a discounted price on an EV charger. However, I’ve had 2 calls booked over the 4 weeks and both times I’ve received no phone call. I had to take it upon myself to ring them, once I spoke to them they were really cooperative over the phone and told me to send some videos of my house and where I wanted the charger installed via WhatsApp. Still received no confirmation of an install date or a reply to the videos I’ve sent. Really poor.

Very helpful guided me through the steps and responded quickly to my questions.

Failed to install my charger, had to use a competitor where they managed to install the charger within the week. Height of laziness. Do not use.

Easy and professional to deal with

Anna was amazing from start to finish very knowledgeable and helpful

Started off great . Then fitters arrived after 6 weeks they ignored my request of where I wanted charger installed . Iv emailed several times but as of yet nothing how in earth was I ment to remove ring door bell to charge it apart from smashing it off what an engineer thought this looked ok Is beyond me

Easy to do and excellent customer service

Quick and easy. Advisor was very easy to speak to and very knowledgeable.

Fine installation but being totally ignored with problems and no aftercare whatsoever. Wouldn't recommend.

Had a home charging point fitted today. I was very pleased with the service from start to finish. Staff were very polite and professional and understood my requirements, walking me through the process. Thank you Scott McCallum.

Initial contact was positive (though a little over enthusiastic to get the installation done before i'd made a decision.....they emailed and called "regularly"), but after care is awful. Luckily, I've been reasonably trouble free with the Wallbox charger, but in November, it started going into "fault mode" on an almost daily basis. Charger still had 6 months warranty left on it, so contacted Bumblebee. The guy i spoke with said he would call me back within 24hrs. He didn't. Called again ..... amazingly ... same thing. So, on the 3rd occasion, I was told "yeah....wallbox are useless....we don't use them any more". I was told they'd replace the box with a better manufacturer's unit. No issue from me. Week later.....no installation date. Called again to be told "we'll actually give you a refurbished wallbox unit (the useless company) but "don't update the software!". Then .....when i had no update from on this......I was told again a new one was being sent out. It was "on the desk in front of me" according to the customer service rep. I was to call them when it arrived so they could arrange the installation. 3 weeks later....when it hadn't arrived and i called them, they insisted they didn't let me know because I was supposed to ring them! But it was aparantly rejected by the "seniors of the seniors" So.....here we are 6 months down the line and the box is now out of warranty with the same issue unresolved. Their solution is they will now supply me with a box but they want to charge me £150 to have it installed. My advice is to go somewhere else for your EV charger.

Very fast and efficient instalation. With having a few questions on phoning and dealing with Denise, who is an asset to the company in such a friendly manner. She assured us no question was silly, and that's what they were there for was to help customers. In receiving a courtesy call from Denise later on in the evening to make sure everything was sorted, I was very impressed 😀 keep up the good work Thanks for the great service

Easy and helpful - thanks!

Regrettably, and in line with several recent reviews, I have no cause to report anything other than a negative customer experience to date. Perpetually chasing updates & guidance, and receiving next to nothing in response. Their telephone lines are a disgrace - prepare for extended holds followed by calls being terminated, on any given day or hour.

Be prepared to spend literal hours on the phone on hold. Never seen any company with this bad a customer servuce.

Have to say in 51 years they are as bad as any company I have dealt with. After waiting months for my charger they send a sub contractor who has orders to do a bodge job. In no way what was agreed. He’s left with no charger fitted.

Quick and easy

I'd give less than one star if I could. Genuinely awful service. The installation was great and the charger works fine so far, but every other aspect in the process has been genuinely dreadful. They're reasonably priced and there seems to be plenty of positive reviews so maybe we're very unlucky, I get the impression they're too busy at the moment, but in hindsight I'd pay a bit extra and get someone else to do it. I've had to chase them at every stage, I've spent longer on hold than it took the guy to install the thing. From them denying being sent our details by Arnold Clark, to starting the process, the survey, the payment, delivery of the charger, installation dates, the engineer turning up at the wrong time, every step of the process was an issue.

Wouldn’t recommend - Slow service Tradesmen were angry when arrived due to boss calling to do another job, lots of swearing, partner had to tell them to not take it out on our job. Unit doesn’t light up even though it is supposed to. Paid on the payment link, 2 months later told it hadn’t gone through - immediately threatening to send engineers to remove from property. I would shop around and work with a decent company

I had an exceptional experience with the customer service provided by sales executive/stock manager, Michael. His communication was excellent, and I appreciated the personalised service, as he followed up with me throughout the entire order and installation process. The installer fulfilled my request by hiding the cables in the hallway ceiling, and also ensuring that very little wiring was visible around the EV charger. I highly recommend Bumblebee EV!

Would definitely recommend! Whole process was very quick and easy. Was contacted by Bumblebee after buying an electric car from Arnold clark. Emailed my pictures and the guys were out within 2 weeks, really good for being organised just before the Christmas holidays. Guys came on time and done a great tidy job. They set up the charger and explained everything really well.

Mark Hannah is an asset to the company. From buying my EV he was in touch straight away. Discussed my options and completed my survey / arranged install date which was impressively quick. Mark went above and beyond, his knowledge/ professionalism should set the bar for his colleagues. Install went smoothly and again mark ensured all my needs were met. Well done mark I will highly recommend you to friends and family.

Would not recommend. Takes ages to get EV charger installed. They do not answer emails and getting through on the phone a total nightmare. The worst issue however that they seem to hide is the fact that their chargers are not compatible with any electrical companies reduced EV tariff. Had I been informed of this I would not have proceeded with the process, as the whole incentive is grounded in reduced tariffs! I am with OVO and the charger is incomparable, tried to switch to octopus or even British Gas but surprise, incompatible. As a result I am paying over 3 times more that I should be for electric car charging. SHOCKING! Will they do anything about it and offer a replacement, not a chance!

From first contact to install 5 working days, guys were excellent who fitted the wall box, Anna from customer services was extremely helpful and knowledgable, the fitting was a standard install and took no longer than 1.5hrs, would highly recommend.

Fantastic company to deal with. Installation was quick, very neat and engineers were great at helping set up the app for the charger. Best thing was dealing with Anna I had no clue how it all works and she was amazing answered all my questions, emailed me with every step, thank you Anna you are a real credit to Bumblebee.

Great Service, Highly Recommended. Cables all hidden as requested

Anna was very helpful with organising our new EV charger, great customer service.

Fantastic service! They arrived on time and completed the work to a high standard. I'm very pleased with my purchase. Mark Hannah was extremely polite and courteous. I would definitely use them again.

Didn't bother setting it up or going through the app, just installed then sat in his van. When we asked about activating / testing with car installer said he was just a subcontractor, all he had to do was install it anything else wasn't his job. Left 2 bonus extra holes half drilled and one crack in the plasterboard. Avoid.

Purchased a new EV at Arnold Clark and arranged to have a charger fitted by Bumblebee EV Charging. The service I received was excellent from the initial web-chat with Anna to my installation being handled by Michael Kolek. Michael answered all of my questions politely and patiently using his knowledge. I went for a charger that was compatible with my energy provider and he helped me with that. The charger was fitted today and the electrician that arrived was very professional and pleasant fitting my charger where I requested. My dealings with Bumblebee have made the process very easy and straightforward. I’d like to thank everyone involved.

Recently bought a couple of electric cars with Arnold Clark and was put in contact with Bumblee. Spoke with Anna Yung who was fantastic and clearly knows what she is talking about. She took the time to go over the products and explain the install. She stayed in contact and kept me up to date with the install process, which took about 2 weeks total. Nice company to do business with.

Excellent professional service. The whole process was easy, and the price was great. Anna from the team was brilliant and made the process seamless. No negatives to mention.

Overall great experience dealing with Bumblebee. From the beginning Mark Hannah made the process effortless and hassle-free, thanks again.

We got a good deal with Bumblebee when purchasing our car at Arnold Clark. Anna from Bumblebee got in touch with us right away; we loaded up our pictures and video of where we wanted the EV charger and had a telephone consultation with Anna who was very helpful in answering our questions and confirmed the installation would be straightforward. There was a slight delay in hearing about the installation date, but I got in touch with Anna and things started moving again and we got a date for installation. The fitter arrived early and was very efficient and completed the job satisfactory. Very pleased, got the app and hey- ho I'm up and running, well charging that is !

Good experience with Bumble Bee. Initial issue ironed out Installation day went smoothly and car charged immediately after fitted This was followed up by Bumble bee to confirm everything went ok

Just had EV charger installed, smooth progress from first contact with Mark Hannah to the installation by Adam. Excellent service all round. Would highly recommend.

Take a close look at the reviews before using Bumblebee. You'll see a trend of excellent service provided by sales people but very poor service when maintenance is required or things go wrong. Bumblebee installed my charger in 2021. When an issue arose recently within the warranty period they were challenging to deal with. Nobody calls you back when agreed and when I was finally able to get an appointment for a technician to come out and look at the charger, they never showed up. No phone call, nothing. When I called to query this, no explanation could be provided but I was booked in again a week later. Again, the technician didn't show up. When I phoned back to query, I was told they were very sorry and someone would phone me back. They didn't. I phoned Bumblebee to find out what was going on. As usual, very pleasant and apologetic, but the earliest they could get someone to my house was a week and a half later. The person I spoke with seemed surprise that I couldn't just take a day off work at their beck and call! Finally, more than two weeks after the initial appointment, a technician showed up who was very pleasant and clearly knew what he was talking about. He identified the problem right away and resolved it (win) but goes on to tell me that no surge protection had been installed. So it seems that for the past 2.5 years, my EV charger and my £30k+ car have been at risk of damage from power surges and I will now have to pay to have surge protection installed (guess who I will NOT be asking to do that…) It's exasperating dealing with this company. You will need a lot of energy, patience and perseverance if thing go wrong. If you do decide to go with them, ensure they install surge protection to protect your expensive EV. To be quite honest, if I was in charge of running this company I would be embarrassed by the after sales provided.

Brilliant quick service from start to finish. I would definitely recommend Bumblebee to anyone needing a EV charger. Mark Hannah was fab and made me feel at ease during the whole process and even checked up that everything was okay on my installation day. Thank you for all your help 😊

Recently bought an electric car with Arnold Clark and was put in contact with Bumblee. Spoke with Anna Yung who was fantastic, she took the time to go over the products and explain the install. She stayed in contact and kept me up to date with the install process, which took about 2 weeks total. Great company and service, would recommend to anymore looking for a charger at a good price.

From start to finish our experience with Bumblebee (Mark Hannah) truly deserves 5⭐️

Excellent customer service from start to finish from Mark. Communication was great, and the box was installed quicker than expected. Really appreciated the follow up call to check I was happy with the work. Highly recommended!

Absolutely fantastic service & installation process seemless. Very efficient survey, consultantation & quick install date setup. Mark Hannah did a great job coordinating it all, thank you! Electricians on the day recommended alternative, less visible cabling option for the Ohme installation (& was happy to go with their appreciated advice). Very happy customer A+++++

Mark Hannah and the bumblebee team were very helpful in explaining, organising and co-ordinating the installation of my EV charger. The whole process was simple and seamless. The installer was also very friendly and ran through some options with me on the day which helped put my mind at easy. Would definitely recommend!!

Great service from Bumblebee. Only took two weeks from order to installation. Nice choice of EV chargers. Installed in less than 2hrs and power only off for about 15mins. Installation was great as they were able to take the cable under my house so nice and neat. Good advice from the technician after the installation. Compared to other suppliers who I gave up trying to phone or who were giving months of a timescale for installation bumblebee we’re always easy to reach by phone so confident if I do need after care support I’ll reach them no problem. Highly recommend them for your EV home charger needs.

First class customer service from Bumblebee from enquiry through to install… highly recommend

Very easy to complete survey they email you, came out when they said and electrician was fantastic. Great price and great service.

A very positive experience with bumblebee. Mark Hannah Was our contact and communicated very well. The install team were in time and curtious.

Just had my charger installed - cannot fault the service in the slightest. Initial conversation was with Mark Hannah, explained everything clearly and made sure I understood exactly how the process of getting the charger installed was going to work. He answered every question I had and couldn't of been friendlier on the phone. I then was put through to Denise Gorniak, who was the ops manager incharge of organising the installation date. She went out her way to help work around my shift pattern and got me booked in asap. Again, just like Mark, she was incredibly helpful and friendly. Adam came bang on time to install the charger. He was immaculately clean, took his time to make sure everything was perfect and explained what he was doing and why in ways even I could understand. Hes a safe pair of hands and he put in a shift making sure everything was working perfectly. Not even an hour after Adam had left, I got a follow-up call from both Mark and Denise, checking in to see if I was happy with how everything went and to reiterate that they were available should I need them. Overall, I cannot fault bumblebee and I would highly recommend them to anyone going the home charger route. Some of the best customer service I've had and I think that's important to praise that when it happens.

I bought an electric car from arnold clark last month which came with an offer of a home car charger and installation for £529. Following the purchase I was promptly contacted by Mark Hannah who helped discuss the product, my property and fitting, the payment as well as then booking the installation. The whole process was made effortless and seamless by him. It was all done within a couple of hours and the entire process arranged within a week. The product is perfect and great quality. Would definitely recommend them, amazing service and products! Great company!

Excellent customer service. Installation was very good. Everything was explained well and any questions answered. Everything left tidy afterwards, very pleased with Bumblebee from start to finish.

We had a seamless experience with Bumblebee. The service was quick and we were kept informed at all times. We would recommend Bumblebee to anyone looking to have an ev charger installed.

Very happy with service. Michael Kolek was very informative and helpful in advising, getting equipment and coordinating appointment. All staff were helpful and courteous. I now have my ev charger in place and my car is happily charged!

From start to completion, it was great customer service experience. Michael Kolek, thanks for creating the wonderful service experience. Many thanks.

Great communications from Anna throughout. Very good service from start to finish 👍🏻

Straightforward service. Workmen/people were fast, polite and tidied up. Thanks Mark Hannah from Bumblebee

Great service, quick charger install and easy to use app. Michael Kolek was a pleasure to work with.

Amazing great service

Great service, delivery and installation arranged in timely manner.

Fantastic experience with Bumblebee. Communication with Luke Violet was faultless, I was kept informed of when installation would take place and as promised the installer Taylor arrived on time. The work was completed to a very standard. Communication following installation to check satisfaction was also first class. I am very happy. Thank you Bumblebee

Great experience, from purchasing car at Arnold Clark’s Bumblebee were there straight away with advice following completion of a simple form. Luke Violet, our advisor, was extremely helpful and made the process really simple. Easy to book the electrician for installation who was very helpful, tied and responsive. Great experience all round and would strongly recommend

Excellent customer service, especially from Liam who helped walk me through the process to get all the details BumbleBee needed. His expertise was also really useful in applying for the EV grant. The contractors who BumbleBee employed to do the work were polite and professional and I got a good follow up call from Luke as well.

No one answers the phone. No one calls you back. Update: When will they come back to me? I emailed 8th April 2:25pm. Useless company.

Adam installed our charging point this morning...he did a very professional job...explained everything thoroughly...l would definately recommend Bumblebee and Adam the installer.

***AVOID AVOID AVOID*** The other reviews clearly must be fake as we are waiting nearly 3 weeks for an install of our charger after buying our car from Arnold Clark and getting our details passed on. Customer service is a total joke, only interested in getting the sale through, nobody calls back when they say. Total shambles of a company, please avoid and try somewhere else

I had a great experience. From the moment I have provided the pictures and the location for the charger installation the whole process was smooth and quick that i expected. Michael was great as he called me just to clarify few things before the appointment. A much better communication than my car dealership! Thanks, highly recommended.

Purchased a car through Arnold Clark, for my details to be passed on to Bumblebee. Email sent with my pictures. Engineer (William) came the very next day and fitted the charger. Unbelievably fast service with amazing staff. Thanks Michael & William. Highly recommend.

Terrible customer service. Wouldn’t recommend

Great experience from start to finish. Sent through the pictures to Michael Kolek who then phoned and walked through the process. Start to finish in 2 weeks, even managed to get the charge point in a better place then i had hoped thanks to the help from the installer, would recommend

Initial installation was great but 3.5yrs later and there’s an issue with the wallbox charger. Tried to phone them, got told once they would call back but they haven’t and have left 3/4 messages but heard nothing back yet. Going to have to source another engineer to sort problem. Shame as they’re local but service is poor

*****Avoid at all costs***** I had an EV charger installed in October 2023, communication from Bumblebee was shocking. Order got lost in the system, work was subcontracted out to a local company. Charger installed by company to then be told at the end of the install that I need to upgrade main house fuse. I contact SP Energy to be told I need an ENA form filled out by installer and that install shouldn’t have taken place without it and SP Energy carrying out a load test on mains. Contact Bumblebee numerous times via calls and email to no avail. Now I have a charger that doesn’t charge at correct output and a mains fuse that I can’t get replaced because Bumblebee won’t reply or take ownership of down right breaches safety. Absolutely shocking company and clearly happy to take your money but unwilling to deal with their failings and not completing required paperwork. Stay well clear. Unfortunately if they had answered my emails or calls maybe this type of review would have been avoided.

Some of the best customer around. I cannot recommend this company enough. Denise kept me up to date with regards to installation and after sales has also been absolutely fantastic!

They never response not bothered. You will never get called back, they will never follow up for you and you will have to chase them for absolutely everything. It took quite a while to get a quote from them, from there I was asked to pay promptly however I had to chase them up 2 days later for the invoice. I booked them through Arnoldclark and they told that its guaranteed two week installation. But it's a more then three week and still waiting for installation.

Initial discussion with them was positive but from that point on they never followed up and were very unresponsive. It was hard work to make anything happen. They never returned to sort a small issue with the installation. It’s very hard to recommend a supplier like that.

Poor and slow service. I am still waiting for Bumblebee to install my charger. They were instructed by Arnold Clarke about the install on 30th August 2023. I replied to the email and sent images of the fuse box as requested on whatsapp the same day.. I then heard nothing for 2 weeks. It took me chasing them for even a response and I was asked to resubmit the same info. Repeat this several times and they have done nothing except ask for more images which I have submitted promptly. Cut to the 15th of November and this pattern has persisted. it takes me to call them for ANY progress to occur and when I mean progress I mean them simply responding to me. To make things worse I submitted a complaint on the 8th of November via email and had no response. I called them and they were apologetic and the agent even told me it takes around 2 weeks to arrange an install. It has been over 2 months Awful. Their agents feign concern and never respond. Avoid.

Dreadful across the board and I would honestly avoid them at all costs. For starters you will never get called back, they will never follow up for you and you will have to chase them for absolutely everything. It took quite a while to get a quote from them, from there I was asked to pay promptly however I had to chase them up 2 days later for the invoice. They sent me the wrong invoice at first and I again had to follow this up. Next they gave me a date for my install, no timeslot but I did receive an email at 6am on the day to confirm they would be arriving. Their team did not turn up at all for the install. I called 4 times that day with their team saying they couldn't get in contact with the team but they would definitely be arriving. This was apparently down to a system error, even though I was emailed multiple times about my install date. After being put in contact with one of the higher ups they asked for a different team to complete my install. That team was the only professional part of the service, they called, were on time and sorted absolutely everything. To make up for the numerous issues I had I was offered a refund on the extras I was sold. Then follows about another 15 calls to get this sorted, constantly told by their reps it was being processed, this was all lies. I was eventually processed a bit of the refund. I've then spent another 2 weeks chasing the rest of my money, including a conversation where the original person who offered the refund forget all about my issues and instead lead me on about something completely unrelated. It's been nearly 2 months since my original contact with Bumblebee EV, over 25 phonecalls, numerous messages and I still don't have all my money and I'm still not finished with this company. In their own customer service rep's words "Our salesman don't really use WhatsApp they just jump on to check things" The service I've received is absolutely shocking from top to bottom, this company simply doesn't care whatsoever. There's a clear fundamental problem and hopefully the person who can sort this out actually sees what a mess this company is.

Promised a phone call to be booked in after 4 weeks and no call , disappointed to say the least after a good lengthy chat on the phone , so I’ll guess I’ll keep paying the price of public chargers , well done , looking for a reliable company to fit a ev charger

They installed our EV charger around the middle of July and now the system has developed a fault about a week ago. I have called them last week to try and book and appointment for repairs but they said that they will call me tomorrow. They never did. I have waited 4 days and gave them a call back where they told me they will give me a call that day or next day. Again they did not do so I called back again next day around 16:20 and they said that they assure me to call me back tomorrow. I had enough. Because we don't have a charger it costs us 5 times more to use public charger which I assume they won't be reimbursing us for and 1 week went by and I still don't have an appointment let alone a repair. I do not know if they do this often but based on my experience I would avoid this company as much as possible. Will update once things progress. Update: Yesterday another crew showed up and replaced a faulty fuse for the charging system. The guys on site were absolutely amazing and efficient. They cleaned up the hanging wiring from the ceiling as well. They even had the same idea about how the wires were supposed to be taken outside the house compered to how the previous crew installed it so at least I know when I call out a company to move the wires I know it is possible. It`s too late to change that but maybe in a few years we can clean that up as well. I changed the 1 star to 4 stars due to the guys on site but on the customer service side appointments and bookings still need to be cleaned up. I hope you understand that I can not give an overall 5 star for this service.

Charger now fitted the engineer that came and fitted was great he installed charger and help me download the app and set up, The owner Brian was great listened to my feedback and resolved my problem. Thanks Dave

Great, efficient installation from Sean, Adam, and James. No fuss. Good work!

EV charger installed within 1 week of placing an order. Installers arrived on time, carried out their work professionally and had the car charging in under 2 hours. Highly recommended.

I booked bumblebee to come install a car home changer waited 2 weeks installer turned up, after 30 min says he can't do the job ordered cancelled by myself no issue

Great service had an issue with the charger made a phone call Monday new one fitted Wednesday the two guys fitters were brilliant I'm hopeless with a mobile phone being auld but the guys set up my phone app now using it like a champion cheers bumblebee

Great service from start to finish. Quick installation agreed and engineer arrived exactly at the time he said he would. Professionally installed and cleaned up after himself too. Top marks!

Zappi working fine but the Harvi never worked correctly from day one and Bumblebee didn’t appear to be very proactive. They engage 3rd parties to do the fitting and they were not familiar with the technology. I ended up dealing with Bumblebee, the electrical company and Myenergi (harvi supplier). In the end I asked for a refund for the harvi. More interested in getting quick sales rather than making sure customers are satisfied.

Super responsive and knowledgable, install went very well and post install issues resolved very quickly. Would recommend

bit of mix up to start with but good job done in the end 👏

Have booking to install the EV charger in morning today so I can utilize my time in the afternoon. However no one show up until 11:00 and I have to leave home at 12:00 as promise with my kids. So disappointed for the arrangement as I have triple confirmed with the sale agent must on time! Surely need a refund.

Organised and installed quick. Very friendly and couldn’t praise them enough. Would definitely recommend

Fast efficient and friendly service from the guys at Bumblebee EV. Would highly recommend.

Missed out on the chance an order by not responding to request for informatio

Charge point installed this afternoon, two engineers, very professional and courteous. Did a great job, highly recommend this company.

Good customer service

I have to say that this was a fantastic company to deal with. Having ordered an electric car I needed a charging point installed at a property in England at very short notice. Denise and the team were extremely helpful and ensured that my installation was carried out at short notice with absolutely no hassle. The guys who did the install were also a credit to the company. All in all a fantastic experience and I would not hesitate to recommend to anyone. Thanks again folks.

Was emergency call out as my main fuse blew leaving me with no came and replaced service

Great service even when things go wrong. Highly recommended..

Great service - really pleased. I was recommended Bumblebee by my friend, delighted I went with them. Extremely helpful.

Said they'd get back to me with the changes I requested to the estimate they'd provided because they needed to verify some information. They never came back to me.