Gas World Ltd

Engineer was so respectful, helpful and friendly and very efficient too.

Two coal effect gas fires serviced. Technician arrived on time and completed the services including checking the flue and addressing comments raised by another gas company regarding our precast flue.

Been a customer for 8 years. Boiler broke down just after 4 pm so rang them spent 2 hours trying and leaving messages. No so called out of hours service. No replies NOTHING. What's the point. No water or heating. We are in our 80's wife just out of hospital after a big op feeling cold. Bloody SHOCKING. Not the first time. Neighbours suffered too. Done the whole estate now not interested.

Really good profesionals, Mark was an excelent plumber, they work quick, clean, he answer all my question with patien, he explain very well and in general I feel confortable the three days that toke them to do a complete new central heating installation in my house, I am stil very happy with the Boiler. Maybe I was just lucky but I think they were awesome

Brilliant. Booked an appointment as I thought there was a problem with boiler and it was getting close to annual service, appointment was made easily and efficiently. Gas World Engineer arrived at time specified, no problem detected and service completed v efficiently. Made payment through Accounts Dept later that day, very easy. Great company that I have used for last 7 years and can highly recommend.

The after sales service I have received from Gas World is none existent, a part for our gas fire was supposed to have been ordered (the fire was just a year old )by them but this was never done even though I was told by staff at Gas World that it had been ordered by phone by a person that was actually off sick the day I chased them The truth is the company supplying the part does not accept orders by phone .The supplier of the part is now sending the replacement direct to me and I have to find someone to fit it, it won’t be Gas World !

Poor service. Installed a brand boiler at bunford heights Yeovil which has had fault codes every day for a week. Tried to get their out of hours team to attend today and they refused even though a vulnerable child is in the house. Avoid like the plague. Not a reputable firm.

Booked boiler service. An hour before the engineer was meant to be here they rang and said repair man won't be coming as he isnt trained for calor. I should have told them it was calor? They fitted boiler originally inculding the rest of the estate! But hey we all make mistakes, so we booked again 12 - 2 rang at 3 as NO ONE HAD ARRIVED to be told NOT NICELY that its only an ESTIMATED TIME .The woman on the phone was just rude and UNHELPFUL Two minutes later the engineer arrived :) he was very polite and apologised profusely. He then said so are we having our cylinder serviced as well ? If not our warranty won't be valid. Uh ok i said how much i was quoted £80 for service? he said boiler £90 cylinder £40. I asked him to ring up and check he then came back and said boiler £95 + £40 cylinder TOTAL £135 NOT £80 . With that i showed him the door. I WILL NEVER USE GAS WORLD AGAIN and will tell anyone i know the same !!!

A van just dangerously overtook me doing 50 outside a school as the children were going in. If they treat children with this discontent imagine how they will treat your heating

My wife and I visited the Gas World showroom this afternoon after having viewed their You Tube video extolling the virtues of being a family firm with the ' client experience ' being important to them. This was not reflected in our visit. We spent about 25 minutes in the showroom but were not approached by any member of staff whom we knew were on site because they closed two doors on us. I imagine we were interrupting something more important than we could offer. Very disappointing and we will now be taking our business elsewhere.

Been using Gasworld to service my boiler for many years, very reliable and do a good job.

Cowboys basically

Great customer service from Gas World, booked a boiler service and they were able to fit me in before anyone local. Hugh turned up on the day and did a great job and seems to have fixed the vibration and did a good job overall. will definitely get Hugh back again the next time we need them. Highly Recommended

Excellent service, will be recommending your services.

Gas World Ltd fitted our boiler under the REHEAT Bristol project. Boiler has been faultless since the installation. We contacted them to help get a copy of the HETAS certificate as we had misplaced ours. After sales were polite and quick too respond to our enquiry. No concerns from our side. Like all google reviews, some are fairly heated one way or another, but we can honestly say they have been professional and polite to us throughout.

I highly recommend gas world, as I found their gas fitters very efficient, helpful and polite

Previously left a bad review on there facebook page for them breaking things in my partners house to then try insult my partner on her post then had the cheek to block me on there nothing but money grabbers due to coming to my partners house 3 times to fix the problem and it has still not been fixed so gas world ltd you should be ashamed of your selfs

Cowboys.

Very friendly

Bank holiday Sunday - woke up to no heating or hot water. Phoned emergency line Gas World left message. Within 15 mins Engineer called- asked me questions and send photos of under boiler. He called me back and with clear and simple instructions, talked me through re-pressuring the boiler. Within 10 mins all restored . Fantastic service - excellent engineer!

Great service, can highly recomend

First engineer couldn't work on Air Source Heat Pump systems, so had to have a second visit. Second engineer couldn't find the issue causing the intermittent fault but invoiced me for a service. Boiler completely broke the next morning and after they quoted £550 to fix it in 9 days time, I took a look myself (something I'd been hesitant to do with zero knowledge/experience) and fixed it in about 20 minutes. It has been working fine for weeks since. Problem was exactly what the manual had said and I'd made abundantly clear before the visit. They refused to accept a reduced fee for the original 'service' (from £100 to £50), which I thought was more than reasonable. They may be fine for non ASHP work, but I'll never know and I suggest you don't risk it.

Terrible customer service. Turn up too early and instead of trying again at the agreed time he drives off. Phone to rearrange and they make out that it is my fault that I was not ready when he arrived. Agree a new time. He doesn’t turn up for that one either. No call as to why. Do not waste your time with these people.

We arranged a boiler dervice with Gasworld for which my wife booked the afternoon off work. They never arrived. We had an appointment that was booked for between 2pm and 4pm, as they hadnt arrived by 4:10 i called them to ask if they were still coming, Yes was the response and that they were running behind because of bad traffic, i asked if the technician could call me and they said he would. No call and he never arrived. Very poor service.

Nightmare experience.

I required a new boiler in my property and i was recommended to use Gas World Ltd from a friend. Through-out the whole procedure Gas World were nothing but friendly and professional. I was worried about the disruption it would cause but the works only took a couple of days and the place was left so clean afterwards you would not have known that I had works done. I would definitely recommend using Gas World again.

Called when my boiler broke down and they were able to come out the same day and fix on first visit. Thanks

We had a problem with our hot water tank that Gas World wanted to 'fix' by replacing two valves at a cost of over £400. Luckily I suspected I wasn't getting particularly good service so I called in another firm who told me there was nothing wrong with the valves. Not only would Gas World have been expensive but they wouldn't even have fixed the problem. When I quizzed them on what my position would be if their work didn't fix the problem, they were very cagey and certainly didn't offer any sort of guarantee.