Western Gas Electric Ltd

Jatin did a great job! He was able to attend quickly and did a thorough job. He was clear and communicative with what needed doing. Would definitely recommend!

Google

Very thorough company. Would recommend

Google

Not many companies like this around any more. Great to work with.

Google

DO NOT USE... I have serious doubts about Jatin's ability to do the most basic of fault finding and repair work. Visited my elderly parents (80 and 90 years old) via a Corgi emergency call. Spent 2 hours running around trying to figure out an issue on their ring main which was causing an RCD to trip and take out other protected circuits. Came up with various excuses, including the need to replace all sockets as they were "all bad". Left my parents with no heating and no temporary sockets on a lovely -5c cold weather evening... At one point a thermometer in their house was showing 11.5c. So Jatin either didn't understand that temporarily, safely, disconnecting the ring main would allow the RCD to be reinstated, allowing the other protected circuits to function (yes, their boiler is protected by the same RCD) or just didn't care. Jatin came back the following day after I had given Corgi a dressing down, telling them what he should have done and he immediately disconnected the ring main and got their heating working... I'm not a big believer in coincidence! Jatin then spent another 5 hours doing the same process of running around coming up with various excuses of faulty sockets only to leave informing my parents that he will contact Corgi, putting in his report that all sockets need replacing. At this point I'd had enough and after numerous heated phone conversations with Corgi another electrician was sent who, within an hour, had the issue resolved and everything back up and running... So much for the all sockets needed replacing theory! I later found out that Jatin had lied to Corgi about leaving my parents with no heating (he told them he had left them with power to their boiler and the heating up and running!), so I have now requested an entire copy of all communication regarding this issue and lodged a formal complaint... Corgi are now investigating and it will be interesting to see what their final outcome is. REPLY TO JATIN: Let's cut the cr*p shall we? There is no "we", just you, as shown by other reviews and as for the comment about best serving me in the future? Are you serious? You fail at the most basic of trouble shooting abilities and you fail at the most basic duty of care. In my opinion, to best serve me in the future, you should retrain and find another profession, something that will have less serious consequences should your lack of ability cause an issue. Judging by your number of company name and services offered changes over the last few years, you seem to struggle finding something to stick at (design to construction to renovations to gas and electrical). As for contacting you directly.... You attended, twice, you gave the poor service as I described above, all whilst contracted to Corgi. You and I both know I have to contact Corgi as the contract is made with them, not you. Add in the fact I feel that you are incompetent, there was no way I was going to let you back for a third time, so informed Corgi that I wanted an alternative engineer. It's only when pushed to know more about what happened that Corgi gave me your details, therefore I have written this honest review to warn others of what you feel is an acceptable level of service, especially to vulnerable clients. FYI, I've also taken the liberty to raise the above as a complaint with the various organisations you're registered with. I've also provided all information given to me by Corgi along with the report of the second engineer outlining the actual issue so they have the ability to judge for themselves your level of competency. I suspect they'll be in touch soon to discuss this with you.

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