Kenwood Plc

I reached out for some help with damp issues. The lady on the phone was quite rude. She said she couldn’t find my address on her system. I mentioned my house was built about 10 years ago and the address was created then. She became dismissive and said “we don’t do houses less than 10 years old”. My house actually is more than 10 years old but it felt like she didn’t want to help or she didn’t need new business. She hang up. Terrible experience.

Jim (Head of Sales) was incredible to work with - quick, effective. Kenwood have given me a great price on my quite urgent damp work. It really needs doing, so I appreciate them making it affordable for the working professional. I would definitely recommend their services.

Top quality service by Kenwood. Great quality work led by Abdul and his boys . Clean and tidy and good comms and consideration of elderly neighbour. Good advice from Jim and Chris in the office as scope of works changed once work and floor excavations began. One issue to improve would be re-decoration advice after wall tanking . Current advice does not clearly state you have to wait 6 - 9 months to re tile a treated wall and this had obvious impacts on my planned programme of follow on works , contractors availability and my ability to rent out . AI research still says much less time is needed but I'm sticking with Kenwood advice so not to invalid their 20yr guarantee. Will definitely use them again on the next project which is coming soon

quick, professional and efficient

Wonderful communication so far from James O’Malley with great advice, help and feedback !

I requested a free survey from Kenwood and was visited promptly by Jim, who was very thorough and professional in his assessment, as well as being respectful of the space (and my new cat!). Shortly after, I received a reasonable quote with options, as well as attentive follow-up calls to discuss further. I am very pleased with the service offered. I have not yet proceeded with the works but hope to pick up the process again in the near future. Kenwood Damp Proofing came highly recommended as the best around from a trusted source.

Great service from James. He was professional and knowledgeable, explaining the treatment clearly. I appreciated how quickly he got back to me on any queries I had.

Professional and swift service. They are also well priced when compared to competitors.

Heard about Kenwood from a friend who had condensation and mould issues which were solved by fitting a condensation control unit. Easily arranged an inspection survey which was carried out in a very friendly and professional manner. During the survey it was pointed out which items were essential as opposed to 'nice to have'. I received a very comprehensive report/quotation and decided to go ahead with the essential parts of the recommendations. This was easily arranged the work carried out within 2 weeks. The installation was carried out by a very helpful, friendly and efficient team with no mess left behind. Only 1 minor issue, the loft was closed up with the light left on and some of the insulation not replaced, probably a simple oversight, but otherwise would have been 5 stars. Won't know how successful the results are until the colder weather arrives but I am confident that all will be ok.

A pleasure to deal with Travis at Kenwood, always professional and dealt with our properties in a timely manner and organised the works to be carried out ahead of schedule.

Kenwood attended my property but having been commissioned by our builder, who refused to share the report with us the property owners, Kenwood also refused to share the report. Total waste of time. Now we need to commission another firm independently to resolve the issue.

Troy and his team from Kenwood did an amazing job both with the damp treatment and getting the flat cleaned up afterwards. However the customer service from the office left a lot to ask for. We signed up for insurance backed guarantee and were mis-sold on it also being for 20 years whereas it only lasts ten years. James, who we dealt with from the office, never mentioned that at the time of the sale and when we asked for an explanation afterwards, we were just ignored. To get the guarantee also took almost 2 months, despite promises of around 3 weeks and getting updates from Chris in the office was like pulling teeth. The most disappointing thing is that if we had received an apology and promise to make the length of the insurance backed guarantee more clear on kenwood’s website and/or in written correspondence at the start, we would have just accepted that mistakes happen and Kenwood is making sure this won’t happen again. Instead, they just ignored our email querying the insurance backed guarantee, suggesting future customers will most likely also be mis-sold just like us.

Great experience all round. Efficient implementation team. V supportive finance and office team.

James O'Malley visited our property to carry out a specialist damp and timber survey. He was professional, thorough and took the time to explain his findings. I would not hesitate in recommending him.

Expert knowledge and quick reaction time. James was very accommodating and managed to access our property on the same day of enquiry - he followed up shortly with a detailed report letting us now the exact damp issues we were experiencing and proposed a straightforward remedy. Highly recommend for all damp related problems.

Efficient, speedy and reliable.

Brennon and Rowan were great. Did a fab job and cleaned up daily after themselves

Awful customer service.... We had damp treated at our property approximately 5 years ago, the wall is just under 3 meters. Kenwood treated half the wall then but didn't test the other half of the wall for damp. After asking for the original survey, which stated half the wall was not tested. Which I was told rudely by Jim that this was in fact our fault and we should have asked for the whole wall to be tested. After he tried to claim the people that lived there before asked for it to not be tested!! I am not a damp surveyor, which is why I paid for it to be done by yourselves. After this conversation, I asked other companies for quotes, to which they all advised me I should used Kenwood again as if there is an issue in the middle of the wall, it could be a problem when I've used two different companies. So after asking for discount as a returning customer, I now regretfully used their services again. It took 3 visits for a very small wall to be finished, this is after a pipe was drilled through when removing plaster. When the layer of plaster was added, the pipes were moved, which meant the radiator didn't fit. Which I only found out weeks later when all decorating work was completed. When emailing Kenwood to let them know, they did not want to accept blame. After multiple replies from them (chat gpt I assume as most of the replies seemed completely irrelevant to my questions.) They offered £120 gesture of goodwill for decorating work, which I am still waiting to receive, regardless of sending my bank details. The customer service is awful, wherever they can take short cuts they clearly do. Whilst also accepting no responsibility for bad workmanship. I would definitely look for other companies!

Travis has been really helpful. Answering my questions, explaining the process and getting things booked in. Highly recommended.

I had a wonderful experience. The person I dealt with, James O'Malley, was extremely competent and patient. He took the time to explain the quote to me into details. I definitely recommend this company.

So refreshing dealing with a company that understands customer service! I've been dealing with a tricky damp proofing job in Watford and James, my main point or contact, has provided revised quotes and scheduled additional surveying support at short notice. I can recommend!

Excellent service, helpful staff. Highly recommended.

I was very pleased with the service from start to finish. The survey was carried out professionally, with everything explained clearly and in a way that was easy to understand. The team arrived on time, worked efficiently, and kept the work area clean and tidy throughout. The damp issue was resolved as agreed, and the quality of workmanship was excellent. Communication was prompt, and any questions I had were answered quickly and honestly. I would happily recommend this company to anyone looking for damp and timber treatment services.

Experience with Jim O’Malley was fantastic - quick, reliable, and professional. Thoroughly recommended.

Excellent customer service from James O'Malley!

James was very knowledgeable and helpful for us when discussing our damp issues and the best solutions for it.

I had a damp report prepared by Jim O’Malley. The report was very helpful, reasonably priced and Mr O'Malley answered my questions after the report was made. Very happy with his service

From the first phone call to the survey to receiving the quote has been very quick, very thorough and very professional. Jim O'Malley haw been very helpful and responsive with any query.

I recently needed to make enquiries about damp proofing, and Kenwoods came highly recommended. Although the work has not yet begun, I have been very impressed with the administrative side of the business so far. Kelly, Lee and Jim have all been extremely helpful in arranging surveys, scheduling dates and providing the advice and information I needed throughout the process. Communication has been excellent, and everything has been handled professionally and efficiently. So far, my experience has been very positive, and I look forward to seeing the work completed.

I highly recommend Travis and his highly skilled team at Kenwood Damp Proofing. Travis and his team take care pride in all the work they carry out regarding all dampness related issues at your property. The workmanship is outstanding and all the work is completed in a timely manner and most importantly all their work comes with a long guarantee. A Big Thank you to Travis and his team at Kenwood Damp Proofing.

I cannot recommend the company Kenwood Damp Proofing enough. Mr. Jim O’Malley has been extremely helpful. We received a revised quotation straight away and had several phone calls where he explained everything in detail.

Dealt with Travis, very easy to deal with and down to Earth. Would highly recommend 😊

Excellent team , Jim Was very helpful and have good information and the survey done was to the point . Highly recommended

Very professional, polite and straightforward surveyors and other staff, notably Jim O' Malley and Marcus Ford. Seem happy to answer questions and take time to explain things.

We compiled three quotes and James O  'malley, more than anyone else, helped us understand the issues and solutions to our rising damp problem. Consequently we decided to go with Kenwood for the job.

Great experience and highly recommended. Want to give a special thanks to Jim O’Malley who has been very helpful during this stressful time.

I have been dealing with Jim O'Malley at Kenwood and he has been fantastic. Helpful, quick to reply and very knowledgeable. I would recommend Kenwood for any damp works and if you get to deal with Jim then you will not be disappointed.

Will review again once the work is done but this is to say thank you to Travis (and Carole, who originally organised). They gave both been prompt with their answers and very accommodating of our timeline. Extremely polite and good customer service.

So far, excellent service from the surveyor at Kenwood and particularly from Jim O’Malley who has been so accomodating. Five stars!!

The team at Kenwood are brilliant, I have been dealing with Jim and his communication is excellent. Every query I had was answered in full detail, Thank you Jim for making everything so easy and straightforward for us!

Kenwood always gives great advice, and service, many thanks to Jim for his prompt advice and response as always.

James O’Malley was very helpful in arranging my damp proofing works was able to book it in promptly.

I recently initiated a second project having been impressed before with their product. Friendly and efficient response by Jim OMalley and survey by Gerard was prompt and professional.

Excellent, reliable service from Jim and the team We used them last year to complete works on our basement and were incredibly impressed with the team—the guys on-site were friendly, polite, and surprisingly tidy and clean given the dusty nature of the job. Because of that great experience, we are using them again for another project next week. Jim has been fantastic and friendly to deal with throughout the planning stages, making the booking process completely seamless. Highly recommend Kenwood for their standard of work and excellent customer service.

The service I received from Kenwoods was quick and efficient. James O'Malley was very quick to respond to my queries and arranged for the work to be carried out more quickly than I expected. Thank you.

James was extremely helpful and patient as we organised our renovation!

James O'Mally has been very fast and helpful providing his excellent services and communication. Would highly recommend using Kenwood. :)

Kenwood installed a new DPC for us when we moved in - they were friendly, professional, and just got on with the job. I was worried that having the work done while I was working from home would be really disruptive, but apart from some noise at points it was like they weren’t even here. They kept me updated about when there would be noise and offered to stop if I needed to take any work calls - which I really appreciated. The job was originally meant to take one day, but the bottom of the wall wasn’t drying quickly enough - instead of rushing the work, they came back the next day to finish it properly. Overall a great experience and I’d definitely recommend them.

I have been dealing with Travis and the efficiency to date is good. A.Tynan Watford

Initial enquiries, survey and costing very quickly provided. Very affable staff dealing with my enquiry

Well organised and extremely efficient service. After booking survey with Karen, Barry came around to survey. Jim got me booked in for the works and was accommodating around timing, and really helpful.

Excellent service by Tom, Mike and Tom! Would fully recommend this company ! Keep up the great work

Great experience so far dealing with Travis Lerner. He’s been friendly, professional and very responsive, making everything feel straightforward and well organised. Communication has been clear throughout and he’s taken the time to explain things properly. The work hasn’t started yet, but first impressions are very positive.

Prompt and efficient

Thank you much to Cameron and Stan who have been diligently working at my property for the past few days rectifying a long standing damp issue. Polite, professional and reliable and couldn't fault their attention to detail especially when dust sheeting everything in sight prior to commencing works including protecting my Oak flooring. Thank you both, you are a credit to Kenwood. J

Very sound service from the guys at Kenwood. Clear and sensible recommendations in the survey work from Barry, and quick, fair quotations and booking from Jim in the sales team. Really easy and reassuring to deal with. Remedial works start next week and feel like I'm in good hands with these guys.

Do not use this company. The workmen who completed the damp works left two doors to our home wide open, allowing someone to walk in and steal our belongings. Despite having time stamped video evidence from our neighbours, the company refused to accept any responsibility. This not only demonstrates extreme negligence from the workmen, but als complete dishonesty and lack of integrity from the company, including the CEO. Do not trust them at all.

I have been dealing with James at Kenwood for over 19years now, there service is superb, I know I can call at anytime, get the answers I need straight away. There work is done to an excellent standard and I could not recommend them more....

Worst experience I've ever had with a company. Workers left for the day with our front door left wide open, causing someone to come in and steal items from our home. Absolutely refused to take any responsibility or liability and were an absolutely nightmare to deal with throughout.

Great service that I would highly recommend. Try and speak to Jim O’Malley if you can, he was a pleasure to deal with throughout, highly knowledgable and a real gentleman.

Professional and proactive support from Jim O’Malley, much appreciated

Jim was incredibly helpful and squeezed us in for works as we had a tight schedule!

I had the pleasure of contact with Mr. Travis Lerner, Customer Relations, of Kenwood Damp Proofing Ltd in Watford. Courteous, efficient and effective, Mr. Lerner is a very great asset to his Company whose quotation for work-to-be-done was a work of art and, happily, very competitive.

We contacted Kenwoods due to a damp issue in one of the rental properties we manage and they organised everything with our tenants and communicated with us throughout. The report was very easy to understand and they quoted for all works that needed doing. James O'Malley answered any questions we had very quickly and was always on hand to reassure my landlord. He was very knowledgeable and responsive. We would highly recommend.

Travis has been extremely helpful and supportive throughout the decision process.

Jim was really helpful in his quotation and explained things in detail to understand. Very knowledgeable.

Well so far 5 stars! James has been very prompt in his response and all quotes and answers to my questions were sent the same day of my query. I have hired them so hopefully another 5star review once they're done.

Jim O'Malley has been great to deal with as usual!

I called Kenwood Damp Proofing on Friday, they attended Monday, surveyed and sent an email Tuesday with the survey, paid deposit on Wednesday, booked in to complete the works Monday and Tuesday, super efficient and polite, 5⭐️

James O'Malley was a pleasure to talk to. Really helpful and put our worries at ease. Would definitely recommend.

I am very happy with the work done today. The team was professional, clean and very organised. The installation was done carefully and everything was left tidy. A special thank you to Fatmir for his excellent work and professionalism. I highly recommend this company.

Danny and Michael installed the ventilation system today. They worked carefully and kept everything clean during the installation. They explained the work clearly and completed the job professionally. I am very pleased with the result and I highly recommend this team.

Jim O'Malley was very straightforward and good to deal with. Very on the ball.

Had a great experience talking to Jim at Kenwood, he described thinks clearly making it easy to understand and was always most helpful.

Kenwood are an amazing company. 5 Stars - Especially James O'Malley, who organised the visit. He is absolutely wonderful!!! Very efficient, super organised. I would highly recommend Kenwood to all my clients. Thank you James for being so professional and helpful. Jaki @ Mantlestates

My experience with Kenwood Dump proofing was great. Louise Bentley from customer service was very professional. She quickly scheduled an appointment and the engineer was very helpful.

Contacted Kenwood to arrange a damp survey and was impressed with how quickly they got back to me and arranged for a survey to take place. I dealt with Louise Bentley who was extremely helpful and courteous and would definitely recommend

A very quick and professional service as exemplified by Louise, Natalie and Jim in their prompt attention to my issues and excellent communications and also David who carried out the survey at my property with great expertise and advice. The recommended solution is implemented within a week. Would highly recommend.

Louise was very helpful on the phone, booked a survey with ease

Advertise a free survey but first thing the caller tells me is that there is a £150 + vat charge.

Spoke to Carole to check on service for vents. Kept me updated and was friendly and efficient. Thanks very much for keeping me updated!

I had a very positive experience arranging my damp survey. The call was handled professionally and everything was explained clearly by Carol. I really appreciate the efficient service and look forward to the survey arranged for the following day.

Terrible customer service and unfriendly company. You have to pay £180 just to have somebody come and quote. On the phone, they refuse to guarantee that if they recommended a solution that they would guarantee that the solution would resolve the problem. If you are contacting a specialist company like this, you expect them to have more confidence in the service that they are offering, especially if they’re charging you £180 just having a survey. They were also incredibly unhelpful about organising a day of a week to visit. Told me that they only visited my area on a particular day, which unfortunately I couldn’t make work on any week with my work commitments. I was made to feel on the phone like my business was an inconvenience to them. Clearly, they have plenty of work if they are so disinterested in new customers. I always make the effort to recommend people when I get good customer service but this was really worth reviewing as being poor.

I am extremely pleased with the damp proofing work recently carried out at my property by Liam and Lee (Boss Man)from Kenwood. From the initial arrival to completion of the job, both gentlemen were punctual, courteous, and highly professional. The standard of workmanship was excellent throughout, and they took great care to ensure everything was completed thoroughly and to a high quality. Liam and Lee were respectful of my home at all times, clearly knowledgeable in their work, and happy to answer any questions along the way. On completion, the area was left exceptionally clean and tidy, which was greatly appreciated. Liam and Lee are a real credit to Kenwood and exemplify the level of professionalism and care that customers hope for. If all tradespeople worked to this standard, it would make a significant difference. I would not hesitate to recommend Kenwood based on this experience.

Louise in customer service is really helpful and informative, she took us clearly and concisely through the survey details and what would happen. The survey itself has been really informative

The handling of our enquiry, survey visit and follow up service has been extremely efficient. Thank you

I have received excellent service from Kenwood and Travis Lerner has been very helpful and accommodating to book a date in for the works to be completed. I am very impressed and would recommend to all!

It was advertised on the website that there would be a free survey. Upon calling, I was told my area was not included for free surveys and charged £180.

I’ve used Kenwood on a few of our managed properties, and they have always been so quick to visit and respond. Really reliable service! Shout out to Travis who is super quick at responding and provides a briliant service

Great survey by Lee & excellent assistance after consistently from Jim in helping progress the work. Always quick to give me a call back immediately when I email & v much appreciate his guidance

We reached out to Kenwood when we required damp and condensation works done for four of our flats. The work needed was quite complex but James (Jim) and the team were very helpful and knowledgable. Jim had a video call with us where we were able to run through all our queries and concerns and the aftercare provided. We were happy with the friendly service and in depth knowledgable by the team. We have commissioned the works which will take place next week.

My experience in dealing with Jim O’Malley of Kenwood was very satisfactory. He demonstrated expert knowledge of his profession and he was reassuring and very courteous.

James was very helpful in assisting me with quotation given from survey and answered all questions asked promptly. Would recommend this service! Thanks again James :)

Very professional service. Spoke with Tarvis who was extremely helpful and accomodating. This is the 2nd time we have used Kenwood and we have been very happy both times.

Great customer service from the company . Travis was really helpful and quick to answer my questions and take the time to talk things through with me without a hard sell like some companies.

Good service so far from Travis booking my treatment.

Moving into a new property problems with Mold and woodworm were identified by the survey, so needed addressing quickly. Kenwood were recommended by a friend and I was very happy with the service provided. In particular Travis was a great help from start to finish, providing clear and courteous and knowledgeable communications throughout the process. Great service.

Great customer service; Jim was responsive and always happy to help.

Louise Bentley, provides a wonderful level of customer service with exceptional attention to detail. I would highly recommend her services.

Cannot recommend Jim and the team more highly. Great communication and really took the time to walk us through the work/options and costing. Night and day compared to experience with competitors. Top quality service

Useless

Thanks to Noel and Amin they did a great job including moving my fridge back!

From survey to order with Jim O'Malley the process was friendly, helpful, competent , quick and straightforward. Happy customer.

Appalling ! They do not necessarily do a free survey as advertised .. I was charged £168 only for their ‘ surveyor ‘ to find damp where 3 other companies didn’t and then to provide an estimate 3 times more than any other company . They may have slick literature and proactive sales but this is smoke and mirrors for their atrocious customer services . Really folks … DON’T ! Would never use or recommend to anyone

Would not use! We moved into a property where Kenwood 4 years ago did just shy of £10k worth of damp proofing in a room. Since then the damp has risen and Kenwood have taken no responsibility and we've had multiple surveyors, each with completely different reports. Where work has taken place and is now in need of repair due to plaster cracking, they simply have refused or not responded to the direct questioning. The reports are attached. The report of issues with plumbing was a complete fabrication and the next surveyor was shocked that they had said this was the cause as the damp is all around the room and not located near the washing machine. When asking for a full report from the surveyors on site they do not provide instead get a very brief report that generally says 'not our fault, but we can quote'. We have had separate work done in the flat due to damp and used London Waterproofing Company which was impeccable.

Had a condensation system installed in late September so it's too early to comment on it's effectiveness. However needed a letter for my managing agents to confirm the vent was sealed and fire proof, but for whatever reason they haven't provided this, despite numerous requests by phone and email. Would advise making sure you receive all assurances before making any final payments.

Efficient. Nice guys. Neat and tidy as possible given the dust the damp removal creates. Thanks!

Gary from Kenwood did my damp survey before I bought my flat, in addition to missing various places, also incorrectly identified a leak that was in-fact damp - so I had to pay for a second opinion. Would not recommend.

Amin and Noel were great

Amin and Noel were very efficient and fast working, especially as the job was last minute. Very happy with the work

Avoid at all costs. A property I look after and was booked in by my team has had MORE damp issues since they attended. The quotes were also suspect but needs must at the time. We've since had another independent professional out and she said she's never seen such poor work. Be very very careful using Kenwood... in fact, avoid at all costs.

Chris has been super helpful with any questions we have regarding booking a survey. Highly recommend

Mould EVERYWHERE. We paid them thousands and they did a terrible job. When we asked them to fix it, they claimed we needed a service, which cost us a lot and did absolutely nothing. When we complained again, they said the unit they sold us was out of warranty, and tried to charge us more. What a joke. We ended up spending another £17K to fix a problem they didn't fix and refused to remediate. Never hire these people. It’s not worth it.

Excellent and professional company. Reliable, careful, tidy and very responsive to queries. Did an excellent job, and very friendly, excellent contact for technical and pricing by Jim O' Malley fo Kenwood

Quick to organise a survey, report was delivered within a couple of days Didn't try to sell me unnecessary products or services

Always a pleasure to work with Louise B, she's kind and helpful.

really helpful and always respond in good time. Good advice given and resolved the damp issue.

Kenwood have been a pleasure to work with. They have efficiently helped us with damp proofing works and their communication is consistent and reliable. The costs are also reasonable. I would recommend them to anyone needing damp proofing services.

I'd whole heartedly recommend Kenwood for any damp fixing. They were helpful from start to finish and very thorough. Cameron and Dan did a stellar job throughout the 3 days. They worked very hard, going over and beyond and making sure that they clarified everything they were doing. You can tell they've been doing this for over 10 years. They were also friendly and very conscientious, ensuring we protected the house from dust. Great service and outcome

Kenwood did damp proofing in my flat. They came with a detailed plan and a very serious letter at the start, appearing professional and confident. But after a couple of months, the paint started coming off again. I spent around £2,000, yet the job failed quickly and has no long-term stability. We are both busy medical professionals with twin daughters, and dealing with them through endless back-and-forth emails was frustrating. Be careful, they appear serious, but in my experience, their work isn’t guaranteed, and they weren’t transparent.

Louise at kenwood is super helpful and is always responsive. Id definately recommend her and the team if you need to organise damp work.

Pathetic customer service. The staff is extremely rude and unprofessional, showing no interest in helping customers or even selling their own products.

We had our damp proofing done by Kenwood. The people who attended our property were truly professional, ensuring that they protected our flooring when they carried out the damp proofing and they left our property in a pristine condition. The damp proof course was done extremely well overall. Highly recommend!

Very friendly and quick service from Louise Bentley!

James was very helpful in getting everything organised and ready for the survey, and the remedial works, thanks! I've used Kenwood 3 times now, for different properties and recomment them to my friends when they need to fix a damp issue. I've alway sbeen happy with their communication and the work they carry out.

Amazing experience so far. I contacted Kenwoods for a rising damp issue. I was provided with a full survey with a detailed report, which has been taken off the price of the job. Lovely welcoming service from Kelly who is quick to respond and ready to help. Fantastic professional service from Jim who was able to assist with any questions I had and was able to point me in the right direction, putting my mind at ease. I look forward to Kenwood doing the work. Doreen

As a long established Letting & Estate Agency in Dartford, we have worked with Kenwood Damp Proofing PLC for many years. We find the whole team friendly, responsive & efficient. The are trusted & we have taken their advise and damp proofing solutions on many occasions.

Amin and Noel did a great job - very friendly, polite and kept us updated on the job. Happy with the final skimming and tidy up job at the end too. Thank you very much!

Kenwood doesn't charge for quotes, which is fairly unique in this field. They understand damp and are able to sort issues out quickly and efficiently with minimum fuss leaving a good, clean job behind them.

Excellent service from Kenwood Damp Proofing so far. The team have been great at communicating, very friendly, efficient and professional.

Have used Kenwoods for a number of properties, always found to be helpful & reliable.

Exceptional Support During a Difficult Time After my father passed away last year, I was faced with the daunting task of managing his flat—sorting through belongings, preparing it for rental, and addressing necessary damp proofing. It felt overwhelming until I contacted Kenwood and spoke with Jim O’Malley. Jim’s expertise, patience, and practical advice have been truly outstanding. He took the time to explain everything clearly, breaking down the work into manageable parts that allowed me to move forward while juggling the complexities of estate management. His understanding of both the technical aspects and the emotional weight of the situation made a real difference. I’ll likely be reaching out to Jim again as the work progresses, and I have every confidence that his guidance will continue to ensure things are handled efficiently and professionally. Thank you, Jim—I genuinely appreciate your support.

Extremely efficient! I emailed, asking for a copy of a certificate of guarantee for work that had taken place a few years previously. I received the certificate within a couple of hours of sending my email. I can't believe how efficient this company is!!!!

Tomorrow and receipt were great. On time and got the job done in good time. Appreciate that they kept the house tidy and clean. Would recommend this team.

Quick easy friendly service. Very happy 😊

I've used Kenwood before and Jim O'Malley was excellent in making all of the arrangements for our upcoming work. He is very knowledgeable, polite and friendly and explained every step clearly. He was prompt and available to answer

We used this company for one of our managed properties and paid £1,900 for them to install two ventilators—one in the main bedroom and one in the smaller bedroom. Unfortunately, the installation made no difference to the issues we were trying to resolve. In fact, it made things worse: both rooms became noticeably colder during the winter months. I submitted an official complaint, but it was not taken seriously. They responded with laughter and then ignored a follow-up email entirely. We feel that we completely wasted £1,900. Based on our experience, I would strongly advise against using this company.

I sent a request and was called back immediately. After sending images, I got a call from Jim O'Malley who, after look v at our images, gave me some very helpful advice, advising that our problem probably isn't a damp issue and we need another professional. He could easily have come out, charged us a survey fee and then said the same thing but he didn't. Extremely helpful and professional and wouldn't hesitate recommending Kenwood for one second!

Tom & Amin came and did a brilliant job, high quality and well thought out installation. Very please - Well done team

Tom and Amin did and excellent job very professional - would recommend!

I had a query on a guarantee dating back to 2000. Kenwood were helpful, friendly and answered my queries rapidly. Thanks for going the extra mile!

KENWOOD PLC carried out work for me installing 2 dehumidifiers to outside walls to my then property , cost was over £2000 , YES you heard me £2000 , to fit them ( noisy in the bedroom and I could not detect isolation switches to appliances ) My actual grievance which by the way I have discussed with Kenwood is the warranty that legally came with it . I have since sold the property which included the dehumidifiers as fixtures and fittings ( still brand new and unused ) I asked Kenwood to reassign the warranty to the new owners knowing there was a small administrative fee involved As a matter of courtesy most companies will transfer warranties free of charge within a time limit Not so Kenwood ,they are demanding a reassigning fee of £120 yes £120 ! As I am no longer the owner of the property I was only trying to help the new owners as a courtesy The new owners cannot afford this outrageous transfer fee. So to cap it they are left with two brand new appliances which are now effectively without any guarantee. As a former company Director with over 40 years dealing with selling services to the public ,good customer service is essential in maintaining relationships with your customers as after all they are your bread and butter. Some times it doesn’t hurt to be more flexible in various situations . Steve

I recently had a surveyor from Kenwood PLC, Mr. Marcus Ford, visit my property to inspect some damp issues. Unfortunately, during his visit, he accidentally broke the lid of my vintage Chinese vase that holds significant sentimental and monetary value. The incident occurred in the presence of my husband. Mr. Ford never offered a verbal apology, neither to me nor my husband and carried on with the survey as if nothing happened. I reported the incident the same day. After nearly a month and many chase ups, I haven't had the issue resolved for compensation. While I'm being inundated by marketing emails/calls, Kenwood failed to show the same urgency in addressing the damage caused by their employee. I am appalled by the whole experience and feel compelled to write a review to warn people of such ill practices by Kenwood PLC.

Kenwoods we're great at sorting out rising damp issue in our Victorian flat. Everything from the initial survey to the damp proofing was done professionally handled. 👍

Took radiators off the wall when doing the work and didn't do the valves up properly which meant our floors were completely flooded. They ignored us for months and refused to compensate us - it took so much time and effort trying to get a response that I gave up. The damp in the room is already coming back as well. Very disappointing service

I had damp proofing work carried out by Kenwood three years ago. At the time of quoting, I was assured that the warranty would remain valid even if I arranged my own plasterer, provided they used Kenwood’s recommended products and followed their guidelines. Due to a long wait time (over two months) for Kenwood's rendering service, I hired a reputable plasterer to complete the work as instructed. Three years later, a small patch has started bubbling, and it took over a month to get someone from Kenwood to inspect it. When they finally came, the issue was blamed either on the plastering (because it wasn’t done by them) or on an external gutter—without a proper investigation. Since then, I’ve received no response to follow-up emails, even if I mentioned that I will pay just to get it done. Additionally, the original team who carried out the damp work left my home in a mess, and did not complete the external injection, citing rain as an excuse and it's not necessary. This was supposed to be part of the job. Overall, I’ve been very disappointed with both the aftercare and the professionalism of the service. I would not recommend Kenwood, based on my experience.

I had to pay for a quote which came in at over £30,000 and came as a massive shock! This caused all kinds of problems with my exchange date and when inspected by 4 other specialists was total rubbish. I would advise caution when accepting any high price quote from this company.

Excellent customer service, quick to respond, professional job, and great follow up services with excellent warranty period. Highly recommend

Issue I had in the bathroom sorted very quickly. Thanks.

Punctual and reliable. They were careful and didn't leave any damage. I can confidently recommend.

Very helpful. Great service! They did all our damp work several years ago and are still helpful in terms of advice etc

Chris has been very helpful so far. Looking forward to a good resolution. Thanks

Nick was great! Thanks

Had a survey done by this company and they quoted for a massive amount of work... coming to nearly £30,000. I knew it to be rubbish and had another company come out who confirmed that the issues reported were a lie and that there was just one localised issue costing next to nothing to fix. Avoid. I also see what I can only assume to be fake 'positive' reviews here as they are not 'verified by Google'. I'll say it again: avoid. I'll be stating the same on their Trustpilot which, again, looks suspicious. IF you're not careful, they could take a lot of money from you for work not needed.

Have used Kenwood twice before. Went back as I've been happy with their work. James O'Malley has been my contact and he has been able to answer my queries and generally made the experience seamless to date

I can highly recommend Kenwood Damp Proofing. James and Natalie went far beyond my expectations. Their on time performance, Remediation Report, and clarification to my questions were outstanding.

Amazing service, always on hand to help us as we manage hundreds of properties. Louise Bentley has been amazing, very efficient and fast in arranging for Kenwood to look at any of the issue in which we have raised with them.

Excellent experience with Kenwood so far. Jim O’Malley has been great - highly knowledgeable, flexible and available for conversation and advice through the process.

Chris Allum provided really helpful and generous service to us in difficult circumstances

Staff have been fantastic and really helpful!

Very poor performance, after paying £2500, 18 months ago to install a dehumidifying system for my house, they blamed more damp on the house not the system. Wouldn’t touch them with a barge pole. Rubbish company & service.

Louise at Kenwood has been superb in helping manage the issues that have arisen in my properties all over London over the past few years, if I ever have an issue with damp Louise from Kenwood is always my port of call!

Quick service. Professional reporting on the problems. Thus far, Jim O'Malley, our contact at Kenwood, has given excellent service. The work is yet to be completed

Really friendly guys, covered my place so minimal dust and job / finish really good.

I recently had a survey done on a couple of issues in my property. I had a few questions following the report. I spoke to James McNally who was extremely helpful, knowledgeable and excellent customer service.

Received a free damp survey & quotation. Professional, helpful and friendly. Very helpful responses to all queries (Louise in the office was excellent). Haven't used as of yet (due to more pressing demands on our finances), but there has never been any pressure from them. A very good experience for us.

From the start with the initial call to the surveyor to the actual chaps (Brennan and Phil) carrying out the damp proofing it was all professional and seamless. Highly recommended and all my silly questions back and forth to the office were always answered. Thank you for a great experience.

Exceptional service! I requested a quote, and they delivered it the same day with impressive speed and accuracy. The team was professional, efficient, and went above and beyond to meet my needs. Highly recommend for their prompt and excellent service. Well done, Jim!

Do not use!! They are amazing when you call and come and do the work very well and tidy. Did an extended work on out flat. 2 years later all the walls are wet again, some with black mould. The company is completely ignoring us. They eventually send 2 guys that gave an excuse that it's condensation, which is not as the wall is cracking and water coming in. We are on out way to find legal advise as this is taking too much of out time nd we can't keep sleeping in this conditions

James, very efficient on the phone in taking our booking. Marcus was very experienced and advised us with the best of action to counteract damp and mould.

Kenwood have helped resolve a DPC issue on one my project. Corresponded with Jim on the scope of works and booking the worked in, super easy process and extremely helpful.

My second piece of work by Kenwood, it was a no brainer that we would go back to them when we needed more damp proofing. Jim O’Malley has made the whole process so easy and stress free. I'd recommend highly.

Very thorough reports, the bookings team have been very responsive to questions and informative with their answers.

Great service from James O'Malley and the team at Kenwood. Responsive, friendly and efficient.

Great service from the company thus far, especially from Jim. Explained the process thoroughly and made booking them in very easy. Very responsive and clear.

Travis and Carl were super friendly and professional and did a great job. We are really pleased we booked with them. Travis also answered questions I had and I really appreciated him taking that extra time even after the job was done. I would definitely recommend them!

Very polite and professional Tom and Sam

Huge thanks to Jim and Stuart from Kenwood for their expertise and consideration when carrying out the recommended DPC. Everything went according to plan and they left the property as they found it. What more can I ask for.

Jim and the Kenwood team have been exceptional. Really helpful and super responsive.

As a Letting Agent with a portfolio of properties, Kenwood are my absolute go-to when it comes to matters of Damp. They provide a thorough service, very reliable and they are company that I can truly trust. I always receive excellent customer service, particularly from Christopher Allum who is always on hand to answer queries and concerns. I would absolutely recommend this company

Jim O'Malley is very helpful and efficient.

Louise was very helpful and gave good advice .

Great customer service - Travis was extremely knowledgeable and courteous

I recently had the pleasure of working with Kenwood PLC and I couldn't be more satisfied with their service. From the initial consultation to the complete report. They accommodated our tenants well and were very knowledgeable about the issue in hand.

Very good service so far. James O’Malley explained terms and answered my questions clearly. 26/11:24 Work completed quickly and efficiently, considering it was a difficult job - working in a small cupboard under the stairs! Would highly recommend Kenwood

The inspector spent 30 seconds at the apartment. Report came back a week and half later as they said they did not have the correct email address yet i was already in email correspondance with them. The report was very basic and stated nothing was possible to alleviate the condensation as i have solid concrete walls. It's strange because there is already an old Kenwood PIV unit installed in the concrete wall (the inspector probably did not even notice). In addition, I have had the units installed in another flat of mine by a different company, that flat has solid concrete walls. Furthermore, I really was looking for someone the instal a bathroom fan in the glass but no mention of that. Altogether is was a pretty sloppy experience. I would have been v upset if i had paid for a report but thankfully i had this one for free. A waste of time still.

Quick response, easy to deal with and provided the information I requested very quickly.

Jim O'Malley was extrremely helpful in booking and organisin specialists to come and fix issues within our property

I recently had the pleasure of working with Kenwoody plc, and I am absolutely blown away by the exceptional service I received. From the moment I reached out, the team at Kenwoody demonstrated a level of professionalism and expertise that is truly commendable. The team was incredibly knowledgeable, patient, and went above and beyond to understand my specific needs. They provided clear and concise guidance throughout the entire process, ensuring that I felt informed and confident every step of the way. The quality of their work is impeccable. They completed the task efficiently and to the highest standards, exceeding my expectations in every aspect. The attention to detail and commitment to delivering excellence is truly admirable. I am incredibly impressed with Kenwoody plc and would wholeheartedly recommend their services to anyone in need of [service/product provided by Kenwoody plc]. Their dedication to customer satisfaction is unmatched, and I am truly grateful for their outstanding work. Without a doubt, Kenwoody plc is a company that truly cares about its clients and strives for excellence in every endeavor. Thank you, Kenwoody plc, for providing such an exceptional experience!

I always come back to Kenwood because of their exceptional customer service. I spoke with James (Jim) to sort out the installation of some heat extractor fans and the process could not have been smoother. Highly recommended

James (Jim) has been very helpful and has swiftly booked in my damp treatment. Marcus who attended site to survey was prompt, thorough and experienced. I am yet to receive the Kenwood damp treatment services so will update this review in due course, but so far I would recommend their services

Chris was very helpful and informative.

The 2 workers, Will and Dominic, took great care sheeting up my flooring and furniture. They were polite, personable, professional and worked incredibly hard, tidying up after themselves. The work itself, if carried out as specified by the very knowledgeable and patient surveyor, Michael, who answered umpteen questions, should last me 20 years, and I've paid extra for an insurance-backed guarantee. What's not impressive is being called 'mate' - I'm a female, and more to the point, you guys are professionals and I'm not your mate, nor is it a term I appreciate being called. I don't think many females would. Being asked to provide feedback on Jim, by Jim, before the job was even carried out, is just so wrong. Having to chase Jim, to then find out he's not looked at the email he asked me for, because he's gone on holiday, wasn't great. Having to chase a response to the email, which had to be passed to Travis, only for Travis not to come back to me because it hadn't been passed to him, wasn't great. Paying the deposit, being promised an email confirming this, but not getting this, so having to chase this, wasn't great. Being woken up on the final day of the works, by Jim, who asked me if I'd like to go ahead with the works was really poor management and incredibly unprofessional. Why on earth didn't he check his records before both disturbing me and looking unprofessional? Who does this? It gave a poor impression of the company as being money-chasers, not a company that actually cares about customers. I'd suggest Kenwood pls cuts out its middle layer of people who don't do what they say they will, arrange some customer service/customer orientation training for those guys if they're keeping them, and give their actual workmen a bonus, because the latter are the face of the company and in the customer's eyes, they're the ones doing the job and looking after Kenwood's customers.

Excellent service. I do not even know where to start with my gratitude to the company. From the first call to the completion of the work, I cannot fault them. It was easy to arrange an inspection and booking for the work. Survey and recommended work were simple to follow. The work was completed brilliantly and I could ask any questions I needed clarity on. When things needed to be rescheduled, it was no hassle. This company went over and above to ensure everything was completed. I would not hesitate to recommend Kenwood to anyone and I will certainly be using them again in the future! Thank you so much!

Awful experience, damp came back within 5 years from when our previous owners got it done. Do not recommend.

DO NOT go with this company. they said they gave a guarantee for the previous owners and not only have we received damp less then 10 years after they completed damp proofing, they were incredibly rude on the phone and they they refused to adhere to their guarantee due to one small clause. weren't open to talking about it and work purely on a fraud basis. avoid at all costs

Kelvin and Lewis were great. Educated me on the process, clean and tidy. Wholly reliable. A testament to the company!

Experience with Kenwood so far has been fantastic. Jim O’Malley has been really helpful and informative making sure everything goes smoothly:

My experience with Kenwood has been great. James O'Malley promptly provided us with a quotation and answered all my doubts. He has been proactive and helped us with a small lead time on our ongoing project. I will be using Kenwood for our future projects.

Absolute bunch of crooks. A damp survey was requested by the mortgage lender and Kenwood’s report came back with tens of hundreds of pounds of ‘necessary’ remedial work. Luckily I sought a second opinion and the second company came round to take down most of the walls in the flat to prove that there was no damp whatsoever where Kenwood had marked as damp, for a fraction of the price. Don’t let Kenwoods scare you, I’ve since heard that this is often their tactic to create work for themselves where there is none. Because of their initial report the sale of my flat has been held up for more than a month now, and having to prove their report was a pack of lies by the removal of walls in my flat has been very distressing and intrusive considering there was nothing wrong in the first place.

Very helpful gave us good guidance To solve a long term problem Would definitely recommend to Friends and family

An amazing team with supportive staff both over the phone and in person. Fair prices and no extra hidden costs, even when the project ended up being quite tricky. Special thanks to Phil for all the work he did.

Just had damp proofing work undertaken in the living room by Kenwood. Very satisfied with the whole outcome arising from the Survey by Gerard and the work on site by Dominic and Will plus excellent back up from the whole Kenwood team. Definitely a 5* experience and I would certainly recommend Kenwood based on this experience.

I had a problem with a Kenwood product which was dealt with immediately by Chris. Excellent service. Thank you Chris.

Great service , clear and transparent.

Very efficient service.. would highly recommend!

These guys were very polite, very respectful of our home and property. They were very knowledgeable about their work and explained all processes to us. I recommend them. I will use their services again.

Kenwood has helped us with two different cases of rising damp in our Victorian house. In both cases, they were really helpful answering questions before, during and after the work was done. The person who came to assess whether we had damp was great too. Each time, the people who came to actually do the work were courteous, focused and tidy. I do recommend this firm.

Jim very professional - will definitely use again

We are longstanding clients and have booked another job for the autumn. Both surveyors have been polite and helpful , and the coordination of the whole project has been good ( Mr James O`Malley)

Jim O’Malley is so helpful - great experience

Been impressed by Kenwood’s responsiveness and willingness to help. We’ve recently bought a property that Kenwood did some previous work on and Chris has been incredibly helpful in helping us to get the guarantee assigned over to us. Great customer service!

Kenwood Damp Proofing were excellent! Would absolutely recommend them for their professionalism and customer care. The two chaps doing the work - Reese and Peter - did a fantastic job and pulled out all the stops to make sure how home was looked after. Also a shout out to Chris Lind, Chris Allum and James o’Malley from the service team for their responsiveness, support and expert solution finding. Thanks for all your hard work on the damp proofing - very happy with the results.

Dealt with James - efficient and speedy response. Works booked in. Updated throughout the process. Would highly recommend.

buying a house atm and the property has had major works done in 2017 by Kenwood plc and then sold. They did the job and provided a 20 year warranty. However in the fine print of the warranty it says that the warranty is actually transferable once only and thats that - with the house being resold now - 13 years before the end of the warranty, it automatically becames void. We had to discover this as our survey exposed potential issues with the work. This now leaves the owners to deal with it and potentially slowing down the sale for months on a technicality. I see no reason the work guarantee being linked to the owner and non transferable but thats just me. Such a shame shady practices are still going on around :(

Super good customer service and quick response from Kenwood. Jim O'Malley was great and fit us in super last minute on a Saturday so as to not delay our building works. We are very grateful for his help!

Excellent customer service by James O’Malley. He worked closely with us to define the job and was able to provide flexible scheduling on a tricky job. In short a pleasure to work with.

Excellence workmanship. The surveyor came in my house did the survey.The surveyor was informative and knowledgeable and a pleasure to communicate with. Next day I had all the recommended information emailed to me from the surveyor what work needs to be done for the damp.. I arranged with Kenwood for the work to be done ASAP. Within the same week they were able to do the rising damp on the wall. The guys arrived in time. Friendly and polite. They worked in an awkward position but the job was done absolutely great. They did a fantastic job on my damp proofing.They plastered the wall. Installed two fans for the condensation. It’s all done professionally. . I would recommend Kenwood PLC. Services. Work has a long term guaranteed which helps. Any damp problems I would certainly make them my first choice. No other. Workmanship time keeping courtesy tidiness . All round experience super perfect

Very professional and polite service from Kenwood. They make the process very easy and come out quickly to carry out the survey.

Chris at Kenwood sorted out my guarantee assignment query extremely quickly, clearly and efficiently. Very impressed and super-helpful.

Nick arrived promptly. He was professional and friendly. Surveyed the property in good detail. The estimate arrived in good time, it was easy to understand and detailed exactly what was required. Booking the appointment for the work to be carried out was effortless. If you need anything regarding damp to be carried out look no further than Kenwood, fantastic service. It’s great to feel valued as a customer.Well done to you all.

Really pleased with the quick response, professionalism and honesty from Karem, Louise and the rest of the Team and Kenwood.

Jim O’Malley from Kenwood has been very helpful in arranging for a small area of damp in our house to be inspected,and has arranged for the necessary work to be carried out at an acceptable cost. He is always swift to respond to any queries,and is very efficient, professional,and courteous.

Hi Jim - Thank you so much for your ultra quick response to our change of plan regarding our damp proofing. Much appreciated.

Helpful and friendly update from Jim O'Malley on requirements which was useful

Very professional and Chris Allum and Jim O'Malley have been very helpful, would definitely recommend

I am due to have some damp proofing work done in my property shortly and I have been liaising mainly with Jim O'Malley at Kenwood Damp Proofing. Jim has been very helpful in booking the job swiftly and telling me what to expect on the day(s). He has also been helpful in assisting with various financial queries and has also responded promptly to my many telephone and email queries.

The guys turned up on time and sorted out everything for us. Told us what to do next before they left.

Really pleased with the job Dominic and Will done. They were on time, clean, and quick. Would recommend!

Jim was very helpful over the phone and able to book me in to come address the damp problem within a week.

Louise has been amazing guiding and reassuring us step by step with each job we partake I always know who to speak to when it comes to transparency and great service!

Great job, professionally done from first contact with customer service to the guys who completed the work onsite. Excellent communication throughout.

good and professional work. they previously tanked an old brick cellar (which works brilliantly now) and now they will be putting in a damp proof course as part of a refurbishment / development. Jim O'Malley has been great!

Don't touch them with a barge poll! They come out and do a free survey with the intention of telling you the worst possible potential outcome. Completely biased and not at all true. They told me I had rising damp and it would cost £4,000 to fix when it was clear that it was penetrative damp from a broken gutter. Several other experts told me that you should fix the gutter first and then see if the problem persists. However, they just glibly told me it was rising damp. Their advice is completely to sell their services and not give good advice. Don't believe a word they say!!! I complained and they said they never received this. They chased to see if I wanted to go ahead. When I told Travis this he basically told me that I was stupid - great customer care I don't think!!!

Prompt, efficient and complete ownership. Amazing services - especially by Louise. Highly recommended!

Super professional and response. Thoroughly recommend.

So far so good - highly effectieny and competent survey , quick turn around on quote and responsive team

I contacted Louise Bentley to get a quote for damp proofing at one of the properties we manage. She was quite helpful and responded promptly to answer my questions.

A fast & efficient review of my property, with some helpful suggestions for next steps. Recommend.

Had a faultless experience with kenwood damp team, after experiencing mould and dampness in our rented property they were swift to do an inspection report and book the work in. The workers were lovely and efficient, can’t recommend enough! Thank you

Brilliant. Cameron sorted everything, made good where our builders had stuffed us and left everything looking neat and clean. Thanks.

Lovely job by Tristan and Cameron on 10-11 June very happy with the work

Efficient, professional and clear to deal with so far. Jim was courteous and helpful in scheduling the works to be done.

The aftercare service provided was very good. They are available to explain any technical queries post install.

Stan and Andy were phenomenal with the repairs and very considerate of our belongings done a great job. Most importantly they were so friendly and easy to get along with and communicated with me at each stage. Travis was amazing too in getting the quote sorted and was mega helpfully all the way.

Very Friendly, very communicative company. They originally quoted works for six days, but onsite found out that our walls were apparently particularly thick and hard, and works would likely last closer to eight days. After a conversation with the site manager James he quickly sent round a second team and they finished up in six after all. They were also very understanding and open to compensating for some minor damages that occured during the works, fixing what they could and financially compensating for what they couldn't. Special shoutout goes to Hamza for being particularly friendly and communicative, aswell as Yordan, Troy and Rowen for getting the works done on time. Time will speak for the quality of the works, but in terms of construction, I am a happy customer overall.

Excellent service as always. Christopher Allum is knowledgeable, extremely helpful and polite. Huge thank yous🤗

After I had competed some damp proofing works with Kenwood , I had some follow up questions around what I could and couldnt do regarding decorating , when speaking with Chris Allum , he was very accomodating in answering my questions , giving quick and informative advice. Thank you.

Kenwood were very quick to visit and quote for the work initially. Travis Lerner was then very helpful explaining the work, answering all of my questions across a few calls and providing confidence that my requests would be accommodated. Thank you

I'm very happy with the work done. Everything was handled professionally, and the cleanup afterward was excellent

I contracted Kenwood to carry out a survey and works to allay condensation on a rental property. All staff members with whom I dealt were highly competent and efficient and the work was carried out to a very good and acceptable standard. I would highly recommend their services!

Exceptional customer service! Travis Lerner from Kenwood made our damp survey experience a breeze. Not only was he knowledgeable and thorough, but he was also incredibly approachable, always available to provide advice and guidance. His professionalism and expertise truly made a difference, turning what could have been a stressful situation into a smooth and manageable process. Thank you, Travor, for your outstanding service

Very good after sales service. Prompt and relevant.

Great experience! I dealt with Jim O'Malley CSRT, he is very responsive and helpful. Happy to recommend!

Phil can out and explained the process before taking care of our damp under the bay window. Quick, clean and great job.

Jim (James) was very clear, concise and provided great service.

The guys were very friendly and polite. No mess left behind. Very neat and tidy job, work carried out in timely manner. Pleased overall. Would 100% recommend.

Chris Allum was very helpful. Great experience.

Amazing job done by the team. They did a free survey without any pressure to go with their services. When we did go with their services, highly satisfied with professional level work done in damp proofing our living room. Thanks team.

Rang Kenwood back regarding an earlier quote. Service on phone was super friendly and professional (spoke to Jim O’Malley. Very flexible booking a date for the works and adjusting the quote.

Just amazing, professional services, easy communication and bookings.

Travis has been super communicative, helpful, and flexible throughout the process. I can highly recommend their service!