City Building (Glasgow) LLP

2 time out look at my hot water you sare is fix stll not working joke of services very cold think need call house office GHA city building joke 0 out of 10 it working we bit now is poor cold 🥶

I had an emergency repair and after waiting 2 hours they sent an amateur who was completely incapable of solving anything. Now I’m waiting again for another team, but they can’t even tell me when or who will come. Meanwhile, my bathroom is full of sewage and I have no idea what to do next. Completely useless and unprofessional service.

Absolutely fine can now see where all the money the SNP has spent all brand new vans nice new staff café no expense spared

Absolutely terrible member staff , they broke things not fixing .

I would just like to say a massive thank you to City Building in Glasgow for the fantastic service I received from them and their engineer today. My boiler broke this afternoon leaving me with no hot water or heating (not that I needed the heating today) I phoned them at 15.15pm to report this and a really nice guy told me someone would be out today and they would be here asap. At 15.21pm the engineer called me to say he’d be here in about half an hour. He arrived at 16.05pm.i explained what the problem was and he proceeded to get to work. As soon as he had located the fault, he got the new part from his van, fitted it, checked it, drained the boiler, re-filled the boiler, checked the pressure and had it all up and running. He was done and dusted heading out the door at 16.41pm. The entire process took less than an hour and a half. WHAT A BRILLIANT SERVICE from start to finish. I didn’t get the young lads name but he was a wee star ⭐️. Very professional and polite. I can’t fault this company in any way and that includes the guy that took my initial phone call to the young lady I phoned to find out where I could leave a review. Thank you ALL at City Building I appreciate your help today and I am more than happy with the treatment I received. It was second to none. What a great company and first class staff.

Not even worth one star! I have reported a leak of rainwater on the roof and it is destroying my ceiling on Jan, but have waited for 2 months for an repair appointment and finally when it comes to that day it started to rain lightly and no one showed up as they postponed again for a slot on the end of May which is again 2 months period from now! It makes sense if it rained then the repair can delay a few days, but not to queue up for repair again - IT IS NOT FAIR FOR PEOPLE WHO ALREADY QUEUED MONTHS AGO!

This company is amazing the 2 gentleman that came out to help my fiance Clinton Reader were so hard workers .There names are Robert ingles and Andy McLaughlin they were both trying to fix my Fiance boiler 's for 2 hours at a time this boiler is called a Navien and is from Korea they both studied this boiler for hours the first man Robert decided it had to be passed over to his boss Andy to get this boiler fixed they both went through every single part of the boiler with a fine tooth comb.in the end The head plumber/electrician Andy who eventually got the boiler fixed then he spotted a serious fault with the carbonmonoxide monitor and said this was very dangerous and stayed even longer to fix this which I am very appreciative of ,thank you both so much guys for your professional attitude and for finally fixing my boiler .so my fiance did not need to sit in the cold. I have filled in this review on behalf of Clinton Reader Kind Regards Katy

Both cars are parked ignorantly, but the city building van not only made it worse , they have also ended up completely blocking the only access route around the building , they have also blocked a fire exit door and parked on a double yellow line that clearly stats “ No parking emergency vehicles only”

A total embarrassment of a building company .. waiting since 2020 for a ceiling repair and 2 half sleeping guys show up saying they don’t have any gyproc I find it hard to believe that in the full of Glasgow they don’t have a sq Meter of gyproc … city building is the lowest form of incompetence I have ever seen it’s like the workmen do a 3 day course .. I have added pictures of the dampness and ceiling

Waited in the house all day to get a gas check between 1pm and 2pm but nobody turned up then when I phoned at 4pm I was told someone came to my house at 14.25 and was unable to access the building as there was no answer at the buzzer. First of all, nobody pressed my buzzer so that's obviously a lie and the guy on the phone told me he wasn't calling me a liar but that was what was on file, quite rude! I even went and checked to see if my buzzer was not working by pressing it myself and it works just fine. My buzzer is loud so I would definitely hear if someone pressed it. Really unhappy about this and to be honest I don't even think anyone bothered showing up at all.

Had issues with my boiler and Thomas came found the fault, returned the next day with electrians Sean and another, the issues were fixed and all working perfect, these boys are what every company needs, 100% dedicated 👌👏

Called at 2.30 today, 61 yes old and housebound, my boiler was reading pressure was low, explained the above, was referred as emergency as I had no heat nor hot water, now after 8 hours I am still waiting for problem 2 be sorted. Absolutely a disgrace.

Electrician Mr Hay came out this evening and refused to do any work..... had to call out my own private electrician because he refused to isolate the issue in my property. The fact that I told him I had a 5 year old and 6 year old In the property didn't bother him and I told him to leave. He wasn't customer friendly and was arrogant in my own property. He shouldn't be in the role as an electrician serving customers... He left my property endangering the life's of 2 Adults and 2 young children.... this guy shouldn't be allowed to work for City Building and should be in Jail for not actioning an Emergency incident...

I had a toilet bowl that was fixed 4 times and it is still leaking an absolute nightmare

Some of the rudest workmen I have ever come across. Checked out their reviews online and not at all surprised to see they're so poorly rated.

Awful. Took days to come out when our roof leaked horrendously last year. Roof a mess since 2008 which was due to their negligence. Spoiled both myself and my husband’s lives as a flat sale fell through and we lost a lovely flat we were due to move into ad a result. This was down to the roof and repairs needed. Words really can’t even describe how disgustingly incompetent this company is and the lack of care they show is unbelievable. Nobody with a moral backbone should even apply here.

They don't know what they doing 3 times they were supposed to come for electrical safety I was all day at home and they not even nock on my door they nock on my neighbor's and left them a card saying that I was no in

Joe the Joiner and Bobby his apprentice are a great asset to City Building. They have done quite a bit of work in my flat in Finnieston in recent weeks. They have both been brilliant. They are so pleasant to engage with, as well as being very professional and keen to do the best job possible. I've also spoken a number of times to a call-handler at the contact centre called Ben, who has been very helpful in terms of getting appointment issues sorted out. Well done, guys. You are appreciated.

3 weeks for a plumber , will be out today, will be out tomorrow, I'll put that line through again. Still waiting ,couldn't write it. Is this really a company

Very very bad service customer 7 month 6 time report about my bathroom but no answer

Absolutely unrealible!! 3 times let down with lack of communication between lorreto homes and city buildings they keep passing the buck evertime this happens,I'm putting in an official complaint As they could not care less who's life there disrupting ! Lorreto first centre and City buildings this is not acceptable saying a repair is due on a date and not turning up!!

I have no words. The biggest shambles I have ever encountered, use this company at your own risk 🙈 I only left 1 Star but to be honest I wouldn't have given any stars, I had to award a star so that I could leave a review. Not tradesmen. Very far from It.

Terrible company ..10 people to measure a door and got it all wrong .eventually got a door fitted but was wrong size again .so still waiting 5months for door.another door fitted and is a total mess.this company can’t even fit a door properly.

Contractor left so many faults ..I would not recommend

I recently had a shower fitted with these guys all seemed fine, i looked down at my floor ware there was a new shower hose and shower head, i asked about it and was told it was a spare???? Good i said he left and on closer inspection he hadnt even bothered too put the new fitments on too the new shower and hadnt even changed the pipe that holds them all on, im taking this further, my new fitments were still in the box and on my floor he couldnt get out fast enough, phone was ringing all the time for another job in whiteinch rotten service

Absolute cowboys man where do they get there training

Foned at 20 to 9 this morning cause of no heating or hot water still waiting for engineer.absolutely shocking company.and the time is 17.03.

Superb company

professional , on time and job well done.

They send people to review the job then never come back to complete the job. Eventually when they do the job it’s half done. If you call the customer service they are rude and don’t want to listen to a complaint. Horrible service

Absolutely Disgusting! Shocking and above all no taking any Responsibility on thier own mistakes. But they won't care Becuase they will still be given work from Housing Association and Glasgow City Council, so they see not really bother.

I have been waiting for over a month for them to email me back just to fix my bathroom and I end up just doing it my self as there employees don’t know wit there talking about and it takes you a year just to get one appointment. Unrageuse

Absolutely shocking workmanship, really nice guys but they have rushed the job and left my kitchen a mess! A 1st year apprentice could do better than this

Disrespectful to the tenants where they are working banging their feet that hard it literally vibrated my flat underneath slaming doors like it's a farm anly turn up to work 1day on the first week and 1 day on the second week job was mentioned to be done after 2 weeks is what we were told from are local council

Waited in all morning for them to turn up to their appointment only to get a text message reschedulingan appointment we had already waited over a week for. Unprofessional.

Absolutely shocking. Gained access to my property without my knowledge. Put scaffolding up in my garden on top of water pipes and manhole cover. When phoned to complain. "Peter" was unhelp and rude. !!! Shocking behaviour

Pleasant experience in and out fixed the problem without any hassel

I phoned them last night 3 am to report a large leak from my cistern a plumber arrived in less than forty five minutes to repair the leak . Great service plumber was polite and professional I have nothing but praise for this service

Totally work shy! 3 times they've meant to come out to sort my water pressure, 1st time I never got any appointment, 2nd time they claimed they couldn't get into the property and said they put a card through the door which they didn't and the 3rd time they called me on a withheld number which I missed but was in the house, they claimed there was no access again. Never bothered buzzing me or even trying me again on the phone yet they cancelled, never encountered a mob of workers so scared of doing work.

Absolute cowboys. Have to use them through our factor so we organise repairs ourselves now. They cost a fortune, basically just a racket between these guys, Wheatley group and the council. They made such a mess of our roof they were supposed to be repairing and then quoted £40k to fix the mess they made. Pretty sure one of them nicked our lead and copper.

Excellent

Very helpful bunch of guys.

I have no choice but to use this company!!! All companies should be aware that when you enter an individuals home ( their safe space)that there should be measures taken ( one arriving at the home unless 2 is needed) Do some reserch to see who is living in the home as you may need to be respectful of children sleeping/ individual with disability or any other reasons that timings need to be negotiated.

Unfortunately I have no choice in regards to common repairs in my property as I have MyPlace as factors and they use this company. Absolutely shocking service, waste of time and money. I have reported a problem with my roof and after nearly a month this has not been repaired, causing damage and stress. Avoid at all costs.

Had to take a day off work unnecessarily because of an inept boiler inspection. I wouldn't use this firm if I didn't have to.

Worst repair company ever. Phoned them up in the morning to get someone out because the bottom stair toilet wasn't flushing and the handle came loose on the upstairs toilet. Sat in all day and the they done a no show which i wasn't happy with as i wasted a day because of them. They finally came out the next day and sorted both of the toilets but three days down the line the bottom stair toilet started leaking so phoned them up again but the phone kept ringing out as no one was answering it. This mob is a complete joke as they are known for doing no shows, always doing a half arsed job of repairs, leave your house a complete state when finished a repair, have zero respect for your home considering when they had to fix the upstairs toilet yet again last year they managed to take some of the paint work off the bathroom wall, rude as hell and they are most famous for saying "I'll need to come back the next day because i haven't got the parts for it.". They are cowboys with the can't be arsed attitude.

The worst repair company I have ever had the torture of experiencing. Not qualified to do the work they carry out, horrific communication and no follow up provided. Absolutely avoid at all costs. Pay peanuts to get monkeys.

14 and a half hours to deliver heaters aye rite no bother absolute cowboys

Overcharging cartel ! The old city building ethic of lining their pockets by vastly overcharging at the expense of homeowners who are unfortunately chained to them via GHA/Your place as their factors continues. GHA/Your place are owned and operated by the Wheatley group. The Wheatley group own 50% of city building and have a framework agreement with City building who have exclusive rights to repair all GHA/Your place /Wheatley group properties. Shocking need for a BBC, Daily Record, Glasgow Live, Evening times journalistic investigation. Audit Scotland need to carry out. some investigations into this team!

"Many time they came and couldn’t fix the gas pipe Ask gas engineers name and he didnt tell me" What was wrong with the gas pipe? Maybe there is nothing wrong with it at all but you're convinced there is.

Many time they came and couldn’t fix the gas pipe Ask gas engineers name and he didnt tell me Just got his van reg wm67 efk So rude

and if you a wee heating guy with a spare heating pipe it mine that's the one he did not take

3 attempts at getting an engineer out for a gas check, haven’t fixed a boiler that’s been faulty for a year, keep coming out to top up the pressure instead of fixing it

First class workmanship building New schools and other public buildings for Glasgow City Council

wired my cooker up wrong in my house and now my cooker is all burnt at the back and not safe to use they sent a rookie to my house and they are not willing to take responsibility for the damage cowboys

Not even worth one star. These guys "improved" my bathroom on behalf of Cube Housing and I can honestly say they are the worst tradespeople ever. After they installed my new bathroom suite they not only left the toilet leaking (emergency plumber had to be called) but left a very attractive hole going though into my hallway (pic attached). On "completion" they have- 1.Not grouted in the corner tiles. 2. Not sealed the bath. 3.Left a cable dangling from the ceiling- which was then painted! 4.cut several tiles too small but put them up anyway. 5. Skimmed the radiator and tiles while painting. 6. Cut the bathroom shelf too short but installed in anyway. 7. Left the room a mess with plaster and grout over the tiles and floor. 8. Put up many of the tiles up unevenly leaving ridges and large gaps. 9. Not returned my keys as promised giving them access to my home!! Please look at the attached pics before making a decision to use this company. Looks like I will be paying for Cubes bad mistake myself. No one at City Building will speak to me regarding this and I've had zero communication from them. Very angry and upset.

City building have no respect for thei employees. Certain managers on site need to be retrained in communication and understanding. They bully the people who are working on site and tarnish workers records who have unblemished records. These silly temporary contracts are dongraded at at moments notice without checking out whats happened or even seeing if whats happened is true. City building should be extremel ashamed of the bullies in there midst.

if the work ive seen in a house was done by city buildings its shocking they claimed to have hacked off all plaster work to brick and redone mmm well its been patched if it was hacked off there wouldnt be wall paper left on some parts of the wall that was completly removed and replastered mmm we have this in writting stating glasgow city buildings done the work and inspected it and its all fine mmm well see them in court as theyre now going to be cited to attend and explain this shoddy workmamship its that bad another company p&d come in and have stated it will cost £1353.44 plus vat to re patch the walls that gity buildings have been paid for