Safegas Ltd.

Visit to fix domestic underfloor heating issue was arranged same day. I explained system needed electrical as well as plumbing assessment. Call out fee was described as being “£98”. Went downhill from there. Engineer arrived and spent 30 confused minutes not understanding the UFH system (Heatmiser). Explained he wasn’t qualified to fix electrics & left without fixing. Then when the office called to take payment (engineer got card details wrong), explained that cost was £98 plus VAT…VAT hadn’t been mentioned. Paid £117 for 30 minutes of wasted time. Won’t use again. Wouldn’t suggest using SafeGas for anything UFH related.

Very quick response and excellent customer service. Engineer arrived on time was friendly and knowledgeable. All in all a very good experience.

Brilliant customer service

Always great service!

Great service. Solved a big problem for me with informed advice and a low cost solution

Great boiler check

Great service - My boiler broke overnight, leaving me without hot water or central heating. I called and was able to get something to come out within a few hours. The fix took 10min, and as I had a service booked for a week later, the engineer did that whilst he was onsite. This company has continued to offer great service over the years I have been using them.

My parents paid Safegas on a monthly basis for boiler repairs and annual servicing for many years. Unfortunately they both passed away in summer and I had to cancel the contract as their banks account were frozen. I called to see if they could service the boiler before the house was sold and thought consideration of payments made for the last 8 months would be taken into account. Was told that this was not the case as contract was cancelled and I would need to pay in full. Not the service I would expect from a local company and in extremely difficult circumstances. Will never recommend them to anyone.

Phoned Safegas at 8.00am on Monday. An engineer was at my door by 9.00am. Established that a new fan was required. Quote provided and part ordered by 10.30am. New fan fitted by 1.30 pm on Wednesday. What a brilliant service.

First class service

Carol Kitson I called Safegas to come and get my boiler working and they came the same day and contacted Safegas to order the correct parts and I was given a quote but I got confused and told my husband the pump had gone and other parts when it was the fan and flow pipe plus parts required. I sincerely apologise it was my fault and the review he put on was wrong and the company engineer was extremely nice and helpful. I would recommend Safegas Wetherby to everybody who asks.

Fabulous service! Engineer came out on Saturday evening. Diagnosed the fault and said the part would be ordered Monday which it was. Fitted on Tuesday!

A company happy to leave two pensioners without hot water or central heating for four days due to their actions on a leaky boiler. The engineer was evidently more keen to clock off than to explain the situation properly and, when I rang to complain the person on the phone stated that it was illegal for the engineer to leave the boiler switched on - interesting that they don't consider deprivation of basic amenities against the law. Thank goodness it wasn't the dead of winter or they could have ended up worse than with a cold. Formal written complaint ignored - as if more should be expected of this shambles of a business.

Booked in for the morning. Very polite guy turned up 1st thing , installed the nest device. Showed us how it worked and how to get the best out of it. Faultless service as far as I'm concerned. Top marks

Took out 3 policies for maintenance and home care for rental properties. Had a leak reported by tenant 7.30 Sat evening. I called Safe gas but had to wait 35 minutes on hold. After 3 hours no response so called again and again had to wait 35 minutes on hold again. Next day still no engineer visit. After numerous calls Sunday morning established Safe Gas would not be able to get the property until Monday in the meantime the young tenant family stuck without heating and hot water. Very, very disappointing service and cover. Will now cancel all policies and go with reputable, reliable national provider.

Efficient good service

Highly recomended they replaced an existing heating and water system with a new combi; a task I was dreading. Safegas undertook the job, competitively, quickly, efficiently and with ease. The engineers and the company have been first class in communication, punctuality, preparation, fitting and customer care.

Always had excellent response & service with them over 10 years on Annual Heating Cover Plan. Just had a new Combi Boiler fitted. Brilliantly done by Chris & Paddy efficient, proffessional, minimum disruption & great guys.

Good service, appointment made for next day. Prompt service and polite. Will use again.

Installed our boiler and service it. Top service. Top job. Highly recommend them.

I like to support local independents when I can and as Safegas were local & recommended by a friend I thought I would let them quote for a new boiler system. The MD Martin Cooper took the time to come out and do the survey/quote, the business is something that he is clearly passionate about and the 2 young men who came to do the installation were wonderful, very skilled, knowledgable, efficient and courteous. They removed all old system tanks & cleaned up after themselves! I can't recommend this company highly enough. Their quote was not the cheapest in fact it was actually the most expensive, but the company filled me full of confidence from the start and I don't regret my choice one bit. Thank you Safegas.

Thanks Safegas and the engineering team!

Great service

We would give 0 stars if that was possible as we have received abysmal customer service and communication from what we’d describe as a robbing company. Avoid at all costs and don’t waste your time and money. Work was carried out upon their recommendation post our boiler service so we agreed upon a quote for a new downpipe fitting AND a gas fire installation which was £130 total. Reasonable, so we booked and waited several weeks for a date to which the engineer then turned up and refused to fit the fire on the day but did the other job ( took 30 mins). We were left with no fire and seeking another company in winter who couldn’t then fit our fire for 4 more weeks! Safegas deducted just £16+ vat off our bill so this robbing company is demanding £110.88 for the other half of the 30 minute job which my husband could have done himself if we thought your fee was so high for the one job! Despite requesting them to look into this payment query they say their revised price is correct?!? Hmmmmmm appears to be some serious miscalculation here as we pointed out for them to fit a fire they say is just £16+ vat! Our issue is the revised cost shouldve been communicated prior to doing the job not an afterthought and expecting near enough full payment. Unfair, unprofessional and would not recommend.

We have been with Safegas since 2005, we have never had any issues with this company at all. The quality of work when they replaced our boiler ( and relocated it) was second to none. We have emergency cover with safe gas, and although the prices have gone up, like everywhere else, we can usually guarantee that, in an emergency, the response time is very good. Dealing with them over the telephone is always a pleasant experience. We feel with have got to know a small number of the engineers who come to service our boiler, as it's often the same ones, which tells me that they are happy to work for the company, it also means we can have a bit of a catch up with them too,as well as being able to feel confident in their ability to do a "proper job" without having to stand over them. Very happy with the service we receive, as is my mum, who on our recommendation, also had a new boiler ( 2, actually, one in her old house) put in when she moved to another property, so that should tell you something. Well done Safe gas!😊 Long may you continue to serve ! ☺

Having called out an engineer under my service contract the response has been to claw back the cost by adding 20% to this years renewal offer. Had the boiler been serviced correctly in the first place under the contract the call out would not have been needed.

Very Happy. Fixed my nest central heating system very quickly and at a reasonable price, the engineer was very knowledgable and pleasant to talk to. Would recommend.

5 Star service from safegas Ltd, Promp service. My wife phoned at 8 am and an engineer arrived approximately 1 and a half hour later, Fixed the fault on my boiler. Highly recommended company . I have had my boiler cover with this company for the last 5 years and any problem has sorted the same day.

I contacted safe gas about having central heating+ new boiler fitting in my house. The price was very reasonable and they we very professional, I would highly recommend to anyone. I will definitely be using again in the future

Although I have been a Safegas customer for many years I have rarely had to use their services. Recently our Nest unit stopped working and within a day their engineer visited and corrected the power problem - which was our fault!! No problem, no charge, just a smile.

From initial contact through to completion of work we were totally satisfied. The installation team were punctual, tidy, efficient and considerate, They took trouble to make the installation look right and obviously take pride in their work. I would use Safegas again and would happily recommend them.

I recently found this business, and I can say, with confidence, wish I'd found them years ago! They grasped the issues I had quickly, Paul Service Manager dispatched the field response team, so fast I could hardly believe, they were up the driveway. Fast quote and it was fair, as there was a new LPG boiler to supply, fit etc. The team who came and did the work (John and Matt) where, on time, so organised, tidy, polite, with some good Yorkshire wit, it was easy to have them in the home. They clearly understood the challenge of working in old property. They had a 'can do attitude' and kept me informed of progress and asked my views on where I'd like pipes to go etc. I can totally understand why they are a 'WHICH' recommend business! I feel confident in their professional advice, service and ability to deliver with a smile. I also need to add I'm fussy!! Its so refreshing to meet people who understand what they are doing, give proper customer service and actually enjoy doing that. Thank you Safegas, if I could give you 6 stars I would.

Boiler was installed within a week of receiving the quote. Installation was excellent. Team left everywhere spotless. Would highly recommend.

They came to service the boiler and instead of servicing, they have damage the working boiler

Never ever trust them I have been paying almost 3 years for central heating cover and we have had a faulty boiler and they are refusing to repair or replace it and wanting more money for parts and saying the heat exchanger is not covered by us??? don’t waste your time or money with them

1/ My enquiry was handled professionally. 2/ I was delighted with the swift, concise and competitive quotation. 3/ The installation tradesmen were tidy, polite, trustworthy and qualified. 4/ My "NEST" control training was easily understood. 5/ the system is working effortlessly. 6/ The unexpected follow up was pleasantly received. 7/ It was a delight to immediately pay the invoice. 8/ Highly recommended by Karen & Martyn Duffield

We've been customers of Safe Gas for many many years and the service we've had has been second to non

Safegas have capped off my boiler when they came to service it - I have been left cold without central heating or hot water. Wish I'd never had a service

Great service and well done. You responded to my boiler problem in 3 hours and all fixed and very good value for money. Happy new customer Colin