Sureserve Energy Services South West

Reviewing on behalf of my mum, she would like to express how helpful Jack was, she has moved in and he was so explaining everything to her, Thanks Wendy (2 The Corriett)

Low carbon exchange engineer, John, came in the other day, to install a new device. Great job. John was very thorough, answering all the questions, wore shoe covers. And the device is now working fine.

Job number: 262465 ( Horace) Replacing the existing system. Great job ! Answer our questions patiently.

I would like to say a big thank you to James #259164 for fixing my water heater tank. At his first visit, he knew exactly what was the issue and came back to fix it. He clearly explained everything prior and after the work, but also kindly answered all my questions. I was very pleased to hear that he shared my views on saving money by repairing the solar tank. Overall, absolutely fantastic service althrough, cleanliness and friendliness included!

Gavin Christmas was great he has explained how it all works and quick courteous and friendly

Gavin came to service our solar panels today. He was polite and courteous, and when he had finished explained to me how to use the energy they produce, and when. .any thanks Gavin

Had my solar panels fixed today by James, Jake and Will, The team was amazing from start to finish, keeping me updated with the job throughout the day as well as the booking process, very pleased with the service provided. Thank you again.

Very pleasant professional polite and thorough

job number: 256680 We had a lovely man come and fix our boiler, he was very friendly and we had great chats. 100% recommend this company!!!!!!

No complaints at all about work carried out. Job number 248488.

Great job done by James , polite and friendly. Explained everything he was doing or would need to do. Very helpful

Stuart serviced my air source heating today. He was courteous, very knowledgeable about my system and also gave me some sound advice. I would def recommend.

Had an operative named Stuart carry out a service and check-up on our solar thermal system. He took the time to explain all his findings clearly and even went above and beyond to address issues from the previous installation.

Bradley (job ref 248822) was very intelligent, knowledgeable and kind. He made every effort to ensure I understood what he said. Thank you for sending him.

Stuart has been coming to us approximately 2 years now would like to say he does an amazing job every single time always finds the issue and resolved quickly when needed! Would definitely recommend.

I had my solar panels inspection today and the worker Stuart was very polite and professional. It's refreshing to have such a nice people coming for repairs and inspections.

What a pleasant experience! Bradley (Job Ref:248942) is very knowledgeable, superbly kind and patient. He explained thoroughly how the system works, what would be best and custom to my property; and how to improve efficiency. I wish all servicing/ maintenance personnel would be like this! A young professional, definitely an asset to Low Carbon Exchange!

Great work was done by Stuart today at my house job number :247889 When I have asked him about system : He has a great knowledge and was happy to provide information about it with of course explaining what’s the next step after his visit. Stuart was polite and very respected of my home as I am cleaning freak . Thank you keep up great work .

Sadly I have had a very poor experience with Low Carbon Exchange.

I had a wonderfully refreshing visit from Low carbon Exchange I was only due a boiler service but I've had my (wrongly set) settings put back to normal, my radiator valves looked at as they were leaking and all my fire alarms checked, I unfortunately didn't catch his name, but really think this guy deserves some recognition it's not every day you feel refreshed and pro active about an appointment but I can honestly say I do.

Great instructor. Some questions on the exam have some near impossible answers to find.

Attend the solar thermal course with Paul - Really good course to completed and get under the belt. Paul’s very helpful and knowledgable.

Paul was a very good teacher and thorough with the course.

Very good course

Good information but provided to speedily

Vital training if undertaking ventilation work

Very well put together course, understood all the theory and practical and was put into simple terms for me to understand

First class service from Stuart my boiler was leaking very badly he knew precisely what was wrong. Told me exactly what the process was ref ordering the parts. He left me with two portable heaters to tide me over in just a week the parts were fitted and the system is working well probably better than before. How it all works was explained to me i’m very happy highly recommended.

Great course very informative. Very good trainer

Low Carbon Exchange have been looking after and servicing my solar and ventilation systems for the past couple of years. They are really accommodating in planning or changing visits. Micheal my engineer has organised for my ventilation system to be moved into my loft which has made such a difference to my comfort overnight. He is highly professional, prompt and a great communicator. I am thoroughly happy with the service LCE provide and would recommend them highly.

Stuart Lewis was amazing! Polite, efficient and thorough!

Stuart, a lovely kind person, very considerate around my property, no mess and very professional .explains what needs to be explained. I always ask for him.

The workman that come out was fantastic, he gave me so much information regarding how the low carb exchange ventilation system worked and was really polite and friendly. Think you should give him a Xmas bonus!

Job ref: 227246 First experience with low carbon exchange and I only have great things to say. Bradley was more than happy to answer all my questions and was a credit to the company.Great service 😊

Extremely good course, would advise anyone undertaking installations of heat pumps to attend. Well explained by the invigilator who has a lot of knowledge and hands on experience.

Really good ventilation training course. I would recommend

Great training course with friendly and helpful trainer. Bonus having lunch supplied too!

Course was interesting and was delivered with panache and charisma. Good lunch provided. Thanks Paul.

I thoroughly enjoyed my Part F Ventilation Training at Low Carbon Academy. Paul the course tutor was friendly, polite and very helpful and I was able to understand the course more easily and ask questions . Paul even helped us learn some tricks of the trade to make life more easy. Food and drinks were available and all staff were friendly. Would definitely recommend this training to any person working in the ventilation sector

We received excellent service from Low Carbon Exchange. Really helpful staff especially from Scarlett and Jennie.

Sporadic responses from them only to then be informed that they couldn't visit my property as there is only on-street parking available and no off-street. This is strange as they have visited another flat in my building previously... Not very helpful...

Very professional. Work all completed and finished in timely manner. Very happy my thermal system is now working again.

Highly recommend James if you want the job done properly.. Thank you ..

The engineer arrived on time. Carried out the work in a professional way. Very polite. A genuine first class service

Just wanted to say my huge appreciation to Gary who has been to my property on numerous occasions. He is such a nice/ friendly man & a credit to your company. Extremely professional & tidy. Gary was amazing with my daughter with Special Needs. Thank you so much Gary.

These people have been out to my property for the past 5 years and have still not resolved my problem. Each time they go off and say that I need a repair doing but the repair has never been done. They keep doing services on a system that is not working. I've been accused of not letting them have access when they haven't asked for it and I was told they didn't need it. I don't see the point of the system which hasn't worked for 5 years anyway. They are absolutely useless!!

Terrible company with terrible communication. Last week I waited in for an appointment for a service. They didn't show up and made no attempt to let me know. So I booked for the following week. Later that day when I was on a course for work, someone just turned up hours past the agreed time. I told them over my doorbell, they were hours and hours late and I'd re booked for next week. No one had let him know. This week the same thing happened. No one turned up. This week someone did call but only after I called first. They offered me yet another appointment for the following week. They have absolutely no respect for customers and tried to blame it on lack of mobile phone signal which is laughable.

Bradley Job Ref 226234 Never had such a thorough and efficient job done. Bradley gave an explanation for everything done. He was extremely polite and even wore over shoe protectors to not damage or muddy my flooring, which NEVER happens usually. He was absolutely brilliant. Thank you!

Excellent engineering service, very professional people arrived to fix my solar panels ( EON engineer caused damage because he had no idea what he been doing ) today LCX arrived and fixed the panels ! Very happy, very polite guys, solar panels helping me save money every day ;) Thank you LCX !!

Job reference 224453 Operative Bradley Great job, very polite and knowledgeable.

The people who came to my house to work did a fantastic job. After finishing all the work, they cleaned up and showed genuine kindness and concern. I bring this up because, even though it wasn't their obligation, they fixed my damaged bathroom door after all the tasks were finished. I sincerely value their consideration and politeness. I will recommend this company to everyone. Thanks so much for Vladimir Dimitrov, Florin Cojan and their awesome team.

Job ref 215102. Bradley Bradley was very knowledgeable and very polite

If you are looking for Cowboys then you have found them. Took on a contract for Housing Association. First visited the property in Dec 2022, but could not do the work, as the engineer had to get in to the loft to examine the solar panel's, and he had a bad leg, useless sending some with an injury, knowing full well the solar panels are on the roof and only accessible via the loft space. Appointment rearranged for January 2023. Engineer arrived in January, went up into the loft for 1hr came down, said he had to go and get something, never returned. 7 months later a complaint followed regarding health and safety/fire hazard, from the Housing association. Swiftly resolved with Housing Association. 3rd Engineer visit, Engineer accompanied around the property to confirm there are no Health and Safety issues, after an hour of playing around, in the loft and getting the tenant to turn the water off, the engineer stated, there is no Fluid in the panels and condemned them. LCE is now denying this.

Bradley is the man! Super quick and great service.

Bradley arrived on time and was super efficient. He took the time to explain the workings of our extract system. Tidied away everything after he had completed. Good job done.

He was very informative and kept me abreast of what he was doing, what needed doing and what the issues with my solar power was. He fixed what was broken and promised to talk with his company and suggest ways to improve service. Overall a very polite man. Thank you

Today we had an LCE engineer/electrician called Bradley come out to fix a ventilation problem. He was extremely courteous, respectful and professional and completed the work very satisfactorily. 10 out of 10 😁👍 Engineer : Bradley Job Ref. : 206869

Had a little chat with one of your operatives, David I think was the lads name, very knowledgeable and friendly

Brilliant work force always happy to help.any problem was met with good solutions recommend. James Mark Ed Jay Alex

Absolutely brilliant service, fantastic guys

The fitter was very efficient and polite. Explained everything in detail. Was very respectful of the property and my belongings. Worked quickly and left everywhere clean and tidy. No complaints at all.

Jim and Scott - very polite and friendly, did a brilliant job and cleaned up all mess. Highly recommend

I have had an ongoing problem with pigeons setting up house on and underneath my solar panels for many years. I cannot tell you how grateful I am to Jay and Scott for completing this for me! Going above and beyond to help me out. I finally have my freedom back to go and sit in my garden next year and hopefully enjoy a lot of happy times with my daughter and her friends! Those blokes deserve a pay rise!!! I will be forever grateful! Thankyou again. Lauren (Nottingham)

Great service! Chap was nice and helpful. Would recommend Lee!

Bradley came to check my solar panels was friendly and explained how can I make the most use out of the solar panels very helpful thank you Job ref: 186071

Engineer: Bradley Job ref: 186288 Very good engineer professional friendly and polite. Did service and explained well about appliants.

Had Jim & Scott from low carbon exchange fit some bird proofing of our solar panels. They did an excellent job, were friendly and respectful. They also cleaned all the panels, guttering and tied the cables that were loose. Highly recommend.

We cannot speak highly enough of the young lad that attended our property today.. he took time to explain any questions we had regarding the solar panels ( we are pensioners so we don’t always get it straight away) he was very polite & we know he must be a credit to the company…

Excellent on time and efficient

On time, friendly, resolved issue, respectful of home, cleaned up after himself, explained process, repair time scale and repair effectively.

Excellent service from Alex

Kirstin came out to help me with no hot water, lovely person, very efficient, can't thank her enough.

What a great company everyone is just great from the wonderful lady who phones to make the arrangement for the work to the I think they are sub-contractors United heating who are just brilliant, very polite, careful, clean, tidy and they all work like troopers. They put a new heat source pump and radiators in every room and did a great job then the plumber came to finish everything off. great people every one of them, so a huge thank you. cheers Alan, Roche ps, at least they respect oap's especially us poor old disabled ones unlike housing associations

On Aug 9th Garry and Nigel came to inspect our solar panels. They were both fantastic and instantly introduced themselves with a warm friendly manner. They were very professional and took the time to talk me through their work process, explaining in terms i could understand. I would highly recommend this company, built on foundations of pure 5* customer service

Turned up on time. Was a lovely guy who made sure my ventilation was working properly. Explained to me what he was doing and he didn’t take long at all.

Lee from low carbon exchange was very nice and friendly, he was very tidy, cleaned up after himself and I’m very happy with the service.

Lee was great very helpful and his experience in his work is second to none 100persent thankyou

Quick and very polite, excellent service

Kirstin came to do some work that was going to take 3 hours. Got it done in 2. Was very polite and tried her hardest to be quiet to accommodate the sleeping baby. Very pleased with her work - cheers!

Young member of staff from Milton Keynes with baseball cap and puffer jacket very rude and had no manners or people skills, acting like he knew everything and was entitled to throw his attitude around even tried to accuse our staff of damaging his van which made him look more pathetic. Hopefully it was just an off day but his behaviour and recent company reviews seem to confirm unprofessional patterns by staff are common, certainly not surprised at the rating after our encounter with the childish person they employ which will no doubt go un-investigated or reprimanded unless full name and address is provided. I dread to think what someone might face if giving this company their personal details.

One of the leading companies in renewable energy solutions

Thanks to this whole company. From the jolly woman who booked the appointments over the phone to the guys (Simon & James) who came to service the brand new heat pump system & install the filter. "Simple" Simon (his words) really does explain things in simple terms making the operation of a very new & complex system easy to use.

Low Carbon Exchange who used to work on behalf of Somerset West Council is no longer the main contractor for the heating pump source in property's within the Taunton area. When the last service was done by Low Carbon Exchange the engineer Tom Bell had maliciously tampered with the water pipes which resulted in a flood being created within the property, after viewing the damage and having an actual quantified engineer to deal with the incompetence of "Tom Bell" the problem was a loose pipe that had been unscrewed which was the cause of the leak. An engineer from the local council came out a few days later to fix the problem, and his diagnosis was "loose pipe" - to fix the problem he just needed to be "tighten the pipe as it was loose! I had no issues with the pipe work in the last 3 years living in this flat, that was until Tom got his hands on it. I believe Tom Bell was manipulated by corrupted housing officer Christopher Baxter to tamper with the pipe with the intention to cause malicious damages and to cause me further psychological distress as my relationship with this abusive council is not good. After looking at other reviews posted online by other customers Low Carbon Exchange does have a good reputation in providing a 5 star service within property's so I've come to the conclusion that either Tom Bell is just a terrible engineer who needs to go back to school and redo his plumbing qualifications or Tom Bell was manipulated by corrupted housing officers to create damages which in turn will cause further alarm and distress. When a complaint was raised by myself to the managers of Low Carbon Exchange the manager informed me that Tom Bell had been very anxious regarding the formal complaint i had issued, i believe after experiencing a lot of abusive problems from the local housing officers, i feel Tom was anxious as he did deliberately tamper with pipes after receiving orders from C. Baxter and that Tom did not want to face the legal consequences of his criminal actions. The purpose of a "service" is to ensure everything is working correctly checking water pipes is a standard procedure for any plumber. Somerset council has now employed a new service company to service the heat source equipment, I wonder what their service will be like?!

Reported heating problems mid December and had to wait 3 weeks for an engineer to attend. When he attended he said " I will have a quick look as I have to shoot off". 3 things wrong with our system he pointed out and would need to order parts. I've been chasing and chasing the company and finally got a message to book a repair appointment. When I asked what would be done their report only had one of the three problems. Now continuing to chase them for a date. It's been over a month now in -*C weather and its gone beyond a joke. If they can't handle housing association contracts then they should stick to private work only. 4th visit from the engineer today and still not fixed but worse. 6 hour time slot we were told but here 2 hours and not all the work completed and worse. I have replied to the owners request of emailing my details and 1 week has passed yet I've not heard anything back. No surprise there to be honest. Please send an engineer that knows what he is doing. FURTHER UPDATE** Heating still not sorted. 1 month now since last engineer visit. Advised by LCE that another part has been ordered and would be in on 28th Feb and they will call me to arrange yet another visit to install it. 9 days since said piece was due to arrive and nothing heard from them. Suprised..... No not really **Further update*** LCE called again today to tell me that they will be attending the property to install a whole new heating system on 23rdMarch . I told them that this had not been arranged and that nobody would be home so could we reschedule. I was then asked "what do you want from us..... We have pulled out all the stops to get things ordered in to do your heating system" and was then told that I was unreasonable. I was also told to get myself a house sitter for the day!!! This company have been out to my home 6 times since December 2022 for the same complaint and each time made the heating system worse. Complete cowboys with no manners and absolutely not got a clue about air source heating.. until next time......

Used company regularly to service my GSHP but recently had issue with it not working properly. Engineer they sent had to seek telephone advice to work out issue and then company told me via email that they had no engineer qualified to fix the fault. Poor service and lack of customer care, would no longer recommend

This used to be a good company. However today their engineer (£200+) call out fee condemned my ground source boiler which they have serviced for the last 6 years. Why you ask because they don't have the trained staff to repair it. They did give me their supplier to get the parts my self which I have done. You have been warned Don't Use.

Been without heating and hot water since October. Had someone come out 4 times to try and sort it in the last 4 months.The most recent time we were told it’s all fixed and all they need to do is come back and fit one thing but that won’t affect it working. I had to call the office this morning as again were without hot water and heating, just to be told I’d get a call back soon (still waiting for this call back 5 hours later). Also some of the staff during previous phone calls have been rude to say the least.

James from Low Carbon Exchange finally fixed a problem that had been ongoing for 11 years. He showed upmost care and professionalism. Best employee we have seen with this company and we have seen ALOT over 11 years with a problem with our heating. He would have saved them an absolute fortune years ago had he come out 1st. It's James who gets 5 stars.

Arrived on time, sorted the problem, polite and gave me a couple of pointers. A+++

Just had my air source pump replaced. Great Job done. Done in a day with as little fuss as possible. Working well and great job done by Lee & Kirstin. Who were very professional, nice and polite

Benn Hinson did a marvelous job

Quick, efficient & cheerful service to our air source system.

Great service and nice staff

Fantastic service, Greg, my engineer was polite, courteous friendly and respectful. I was without heating and hot water and he sorted it all out for me. I HIGHLY recommend Low Carbon Exchange. Thank you Gregg.

Excellent service, fast reliable, great communication and cleaned up as they went along. Very happy customer

Excellent service, I learned about my heating and air source system and how it works and how to use it effectively.(Never knew in the 3 years I’ve had it). Very important in the current economic climate when budgeting is important. Ashley Horton was an amazing chap, friendly, very informative, - a great help. Thank you.

Excellent service. Gregg was very knowledgeable and friendly. :)

Fantastic service. Very fast response time and overall a seriously professional service. Thank you for all your hard work.

Fantastic service, professional personnel and they helped us in a quick and quality manner

Yesterday Gregg serviced our heating system he was Polite. Professional, and efficient

Brilliant service Thank-you, quick response and really helpful engineer he sorted the issue within minutes and taught me how to fix it should it happen again, called ahead to give me time to get home brilliant would highly recommend :)

First class!

Great service again from Low Carbon Exchange, our engineer arrived on time and carried out his work quickly and efficiently. Would highly recommend this company. Always helpful and accommodating.

done in no time very polite and helpful

Had a visit from lee and Carl today. My unit was broken again. They were polite, professional and informative. Even removed my previous decommissioned unit, which many before them had said was impossible. First class service, thank you so much.

Friendly and quick service thankyou

A lovely polite chap that carried out the work. Turned up earlier than expected which is great, and got the work done quicker than the time given, so very happy as I can get on with the rest of my day

Great service

Nice guy ,gregg was is name clean and professional told us what he was doing as he was going about his work, clean up to.

Just like Shannon Williams, I was cut up at a round about by Low Carbon Exchange, reg MM69WRW today. He/she was in the round lane, dangerous driving by choice!

Joe, our engineer was very efficient and friendly and fixed the problem for us with a cheery smile: great job, thank you 😀

Thank you for providing a professional service James Murphy

Engineer was out on the same day fault was reported. Both telephone staff and engineer very friendly and problem was resolved within hours. 5☆☆☆☆☆ service. Thank You

Professional and friendly, Ben was great. Thank you for sorting things!

I've twice had these guys to repair my aging groundsource heating. Both times they were here the same day as the faults were reported (despite me being out in the west of Cornwall) and both times the problem was sorted there and then. The same gent both times and he was polite, friendly, got on with his work quietly and quickly. I am delighted with the company and would highly recommend them. Thank you.

From first enquiry and advice the staff have been nothing but helpful in every way. Installation today was seamless from start to finish with Lee being super tidy and professional. would highly recommend using LCE in the future and will be back for my services in the future, thanks again 5 stars out of 5!

Trying to contact anyone is a chore. Been fobbed off for 7 months now about Solar panel payments. Just one excuse after another. Avoid this so called company at all costs. About rubbish customer service. If I could give zero stars I would.

Very poor company who don’t know their products. They take money and don’t deliver on anything. I would be very wary of dealing with them!!!!

Great people amazing experience

Rude awful people, awful to talk to. poor customer service. Need to learn to treat people with respect appalling service

Just spoke to Jason. He has a problem evidently. Don't work for him I'd give zero stars if I could

Awful company need to be shut down. To cut a story short they've left me and my partner without heating or hot water for 3 months now and still hasn't been completed and its such a simple job. No care for their customers whatsoever.

Been waiting for six weeks for a thermostat Had no hot water or heating for a week Thay bypass the thermostat been with out hot water for a further 7 days comming to day to fit it it's 17:30 don't think so do you.its not nice for my wife & 14 year old granddaughter to wash out of a bowl in the sink terrible customer care.when you ring them thay say we ring back but never do

Absolutely shocking. Left myself a 24 year old girl and my son (2years old) with out heating for over a week in the middle of winter. They claimed I wasn't in the first time when I was the second time they said my housing association hadn't informed them. They then said they could drop off temporary heaters and no one came. Chased again after 2 hrs and was told at 7.15pm that the nearest person was 3 HOURS away. To say I am upset and angry is an understatement.

Unprofessional company, telephone manor appalling, staff not great either

great business, great staff, knowledgeable, train well and listen.

Great company to deal with :)

We thought the answer to our problem had arrived but to no avail, the engineer came looked around and then said you just need a fan. WHAT A COMPLEAT WASTE OF TIME, USELESS

Unreliable, don't communicate and don't seem to have a clue whats going on. A simple heating repair has taken months and still not resolved.

I was very disappointed with this company. Before the work started they were brilliant at letting us know what works would be taking place and time schedule etc, but once work started they created a awful mess, ruined my garden then they created cracks in my ceiling which they ignored and didn’t keep to their timetable, saying someone would be here to do a job and then not showing up at all and not letting us know. On the whole I am extremely disappointed and would not recommend them to anyone else