Heatable Ltd

Great engineers and quality of installation.

Satisfied returning customers to Heatable We are satisfied returning customers to Heatable, having previously had our solar and battery system installed by them. On this occasion, we had a heat pump fitted. Heatable’s colleagues who carried out the work are Your Energy Systems (their leading partners in this location). The process started with an initial, detailed online survey from Heatable’s heat pump specialist, Steve Challinor. After taking the details of our property, Steve offered us a choice of three suitable packages. We discussed the options with him and made our choice, after which he completed the estimate and selected our installers. Next, a thorough property survey was completed by expert Nathan Willsdon of Your Energy Systems. He measured all rooms and radiators, planned precise locations for the heat pump, cylinder, electrical panels, plumbing, and materials, and set out the required time schedule before providing a detailed quote. Once all the paperwork was complete, the plumbing and electrical work was skillfully handled by Your Energy Systems' knowledgeable engineering team—Bobbie, Adam, and Frazier. Each of them proficiently utilized their trades, working seamlessly together to complete an impressive installation. Our 7 kW heat pump has been sited approximately 13 meters from the house on the far side of the detached garage. The plumbing and electrics run approximately 3 meters along the internal garage wall, followed by 7 meters of buried, quadruple pre-insulated ducting and electrical cable in a pre-prepared 1-meter-deep trench feeding into the property. The whole installation, commissioning, and handover explanation of the system's functions took just four days. Although it has only been a few days since completion, we are very pleased with all aspects of the process and handover. Everyone was happy to engage and answer all our inquiries, and all work was professionally and efficiently completed with total respect for us and our property.

Heatable are amazing. Ordered a boiler on monday, installed on wednesday (my choice) more than happy. Kept informed every step of the way. Mohammad was great, it turned out to be a much bigger job than anticipated, so took 9 hours in total. Would recommend heatable highly. Nice and cosy now, having been without hot water, and heating, for over a week. Thank you to all at heatable.

Heating engineer came today they were great got on with the job no issues really knowledgeable extremely clean would definitely use again

Heatable and Mercia Electrical installed a new roof and a solar and battery installation in mid October. Everyone was friendly, professional, and ready to answer any questions. They did a great job, and Mollie kept us informed at every stage. Would recommend.

Heatable planned and installed a Solar and battery system 2 months ago and everything went brilliant. I was undecided how much battery backup i needed. Today i got the extra battery installed by the same installation team and everything works perfectly. And just in time for the bad weather

Had a new boiler fitted today excellent service from the fitter.

No hesitation in recommending these people. They kept me updated and saved me £195 after I'd bought the extra flush telling me I didn't need it. Paige in the office kept me updated and Rory the engineer did more than he needed to even dismantling and checking my shower which had a problem.

Great service , turned up when stated completed the job, very clean and great workmanship ,explain everything well . New combi boiler fitted.

Installation was very quick, was up and running only 48 hours after ordering from the website. Job was thorough and professional, very happy with the results and would happily recommend to anyone getting a new boiler.

From researching boilers that suit my house and budget, to the final installation of my chosen boiler, Heatable have been first class. Helpful, professional and friendly, a one stop shop for the whole process at a good price. I particularly want to mention the installation engineer Jamie, he was great and had a positive influence on my view of Heatable. I would check them out if you need a new boiler. I have no connection to Heatable or Jamie I just want to give credit where it's due.

After a nightmare previous year with our old inefficient boiler that was fixed on more than one occasion we knew a new boiler was needed this year. After looking online to see what was on offer we came across Heatables that had great customer feedback and compared to other online company’s were offering better pricing. With being online you get a little worried thinking are you making the right decision but after answering a few questions online (giving you the recommended combi boiler) and calling to speak to their customer service team we felt we made the right decision. Ordered our new boiler through Heatables on Thursday and Dan, our fitter was sent out on the Monday morning. Quick, professional and had the job done in a few hours clearing all traces of our old boiler. Although he went through how to work our new Bosch boiler (the most quiet boiler ever FYI) it took a phone call to go through it again which was not an issue for him. The anxiety of thinking we were using the boiler incorrectly and we could have issues again were all settled with another quick phone call to Dan who went over everything in detail and helped to reassure we had made the right decision and all was ok! Big thanks to Dan for being so understanding, extremely professional and knowledgeable and to Heatables for such a quick fuss free installation from start to finish.

Heatable have been fantastic from.start to finish, the boiler fitter kept me informed pre fitting with what they needed, he was on time, very polite and pleasant on arrival, explained everything he was doing with no mess at all, and once fitted explained the full system and controls for easier use, every credit to each and every member of the team and very much appreciated

Heating engineer was amazing. Brilliant workmanship and very thorough.

Brilliant service from everyone and fitted within 24hrs. Amazing

Great from start to finish. Easy online booking, engineer turned up on time. Great communication and install went smoothly

I had a great experience getting air conditioning installed with Heatable. Everything was easy to do and the team were very helpful and kept in touch throughout the process. The installation was done to a great standard and with minimal disruption. I couldn't have asked for more.

Excellent service. The sales team was professional and helpful and I was able to make an informed decision. They were so much more value for money than larger competitors. They were able to fit the new boiler within days and their engineer was excellent and took time to explain how everything worked including my new wireless thermostat/timer. Really pleased to recommend.

Our boiler broke down on Friday and was declared BER on Monday. We selected Heatable as they were very competitive and also after speaking to their sales team. We were able to get a new boiler fitted by Midlands Gas Elite, on behalf of Heatable, and they ( Nick & Sam) were a great affable team who worked very hard, in thankfully perfect conditions. Thank you to Heatable for your prompt action and to the fitters who were perfect.

Brilliant from start to finish!

Very very good company, Easy to order, good price and installed quickly from a professional engineer. Perfect Thank you

Excellent communication...really easy ordering process and a quality product installed, so quickly and at a very reasonable price. Phil and Devon, who installed my boiler, were excellent and kept me informed along the way and everything was clean and tidy after they had finished

Great job really happy very professional

Rogan the gas fitter arrived at the agreed time and carried out the service faultlessly. He was pleasant and polite and kept me informed about the work as it progressed. On completion Rogan ran through all of the boiler settings and the area was left clean and tidy. It was so much easier booking through Heatable, local firms rarely get back to me.

We had Heatable install a/c at our property we had to wait a while as everyone in the world wants a/c!. We were a bit sceptical about having a job done like that by filling a form in but the job was done by one of their fitting teams with the least mess as possible you can't do a job like that without some mess. There fitters were very tidy clean and professional at all times it took a full day's work to install explained how everything worked left all the paperwork overall an excellent experience would recommend them without any problem.

Heatable are your perfect partner to install PVs, batteries, heatpumps or aircon. We had them install batteries and aircon and each time the experience has been excellent. Well chosen products and great advice coupled to great communication during the installation process and really good installation contractors. The installations have been excellent, quick, efficient, friendly and clean. Highly recommended!

This a great company who provide a great and very efficient service. Can't thank them enough and special thanks to their engineer Darren for the work they carried out installing a new boiler.

Absolutely perfect installation. The crew were polite, friendly, professional, and meticulously clean - it was a pleasure to see them work. Thoroughly pleasant experience from ordering through to completion, highly recommended.

Really happy with the solar and battery install! The on site crew Stuart and his team (Alex, Danny, and Martin) were professional and accommodating throughout. Any issues that came up were sorted quickly and efficiently, and they always kept me in the loop explaining what was going on. A shout-out to Isobel and Craig at Heatable's main office too, they were quick to respond to any queries and emails. I would highly recommend them!

Great service installing my new boiler. Initial advice to the installation itself all brilliant Thankyou

Fab from the beginning! Haven't had to use after sales support so cannot rate them on that but everything else has been great. Non pushy for sales and quick with their replies/support.

Hi , im posting this honest review of my own personal experience from dealing with heatable. Co.uk, first of all, based on my own experience , I can clearly see why they have so many recommendations and positive reviews left on their behalf, their level of communication and customer service is actually outstanding, and coupled along with their very competitive and and very keen pricing with great finance plans puts them far ahead of the competition. My own payments are very manageable and comfortable for myself to. Since the first time that I phoned and spoke to Paige, who was extremely helpful and knowledgeable, I was seriously impressed with their fantastic customer service, I was really made to feel valued and important and the constant communication from them was just amazing, on the day of installation the engineer Ross , talked me through everything and he was honestly one of the nicest and hard working people that I have ever had the pleasure of meeting, he also treated my house with the utmost respect in terms of , putting down dust sheets everywhere, hoovering up after him and also taking my old boiler and excess rubbish away to, nothing was a problem for him, so my house is nice and warm now, I have a new boiler that is guaranteed for 10 years for parts and labour, and I can just relax over winter now without the added stress of worrying about breakdowns, both Paige and Ross were fantastic ambassadors for the company, and I would honestly have no hesitation whatsoever in recommending this company to anyone else if you are in the market for a new boiler which I was, I am definitely a 100% satisfied customer and the only thing that I would say to heatable.co .uk is thank you, and please keep up the good work.

Organised equipment delivery for on the day fitting. Scaffolding arrived two days before fitting day. Started the day with four fitters who just cracked on with the job. Very pleasant blokes who kept me informed. I chose the company after researching themand others. These were the only ones who came out to view the job instead of doing it virtually. So they had already noted some issues that virtually wouldn't have picked up.

Our boiler gave up the ghost on Monday. After the initial engineer visit confirmed it was knackered we were put in touch with Heatable. The process to get a new boiler was really good. Took a couple of days to decide what we wanted, but placed the order on Thursday and our new boiler was installed on Friday. Danny was brilliant and removed all of the old kit including the old external pipework. The new installation was seamless. It’s loads better than the old set up with no plumbing going outside, so no risk of winter freezing. And adding a hive mini is a massive improvement. New controls including the hive thermostat were all clearly explained. Would happily recommend to friends and family.

I was dubious about using Heatable as my job wasn’t straightforward and because of this I thought someone would need to come and look at it in person. In the past I’ve also had a bad experience when choosing the cheapest quote and Heatable were the cheapest for what I wanted. However, I would give this company six stars if I could. Mainly thanks to the contractors they used - Logic Heating & Plumbing - who went above and beyond and were communicative about what they were doing and why. They also fixed a couple of small jobs - a leak and a hot water tap not working - that were nothing to do with the boiler while they were here. This has restored my faith in tradesmen and plumbing companies - thank you for a great service!

This was the second time I used Heatable and again I found the overall service and engineers (Russel & Son) to be remarkably professional and demonstrated care and expertise from star to finish. I'll definitely us Heatable next toom too. Thanks Guys!

I ordered the boiler on Sunday at a good price and arranged installation for Thursday. I could have chosen an earlier date. The process was very simple. The boiler arrived @ 8am followed by the installers Jonny Senter and his colleague Harvey. They started work at 8.30 and were finished by 1.30pm. They did a superb job. I could not be happier. Both were great to talk to and happy to answer questions and spend time to explain the boiler functions and gave some useful tips. They were very clean and took away the old boiler and packaging of the new boiler and parts. A 5 star experience.Would recommend to all.

Heatable were able to get me a new boiler installed within 2 days of ordering. Ionut, the engineer, was punctual, friendly, explained the whole process and everything he was doing, and left the place tidy. He also checked the performance of every radiator in our home to make sure they were working as expected.

Excellent overall experience.

Great people to deal with - straight talking, non pressured advice and a very no-hassle install that is so neat and tidy - would recommend.

Exceptional service from Heatable.my new boiler was installed within the time stated the engineer was very pleasant and curtius.great service.

We needed to replace our boiler after the annual service revealed safety issues. Heatable supplied instant quotes at competitive prices, provided excellent Customer Service regarding boiler options, finance and arranging next day installation. The engineer Paul arrived on time and did a fantastic installation job. I can't recommend Heatable highly enough!

Very smooth and efficient process to fit my solar panels and battery. Great communication, polite and efficient fitters and everything works!

Excellant service from start to finish. Always available to help answer questions etc. Installation was great and experly done

Excellent job, a very good example of good workmen doing a good job 10 out 10

There was a slight issue with the air con unit not being delivered on the original install day however Adam the installer was very friendly and contacted Heatable straight away who arranged to have the unit delivered the next working day and I had the unit fitted on the next day. The installer was very friendly and explained the unit and how to use it.

Heatable is a truly professional company. Excellent communication . Great staff. I have had battery and solar fitted and couldn't be happier with system

I wanted to wait until the installation was complete before leaving a review so I could give a fair account of the whole experience. Starting with the positives, the actual solar installation has been completed to a good standard. The finished system looks neat, the installers who attended were friendly and helpful, and I have no complaints about the quality of the finished installation itself. Credit where it is due. Unfortunately, the organisation and communication surrounding the project has been a completely different story. My installation was booked for 7 September, with the scaffolding due to be installed beforehand. From that point onwards there seemed to be one issue after another. There were problems and delays with the scaffolding, damage was caused around the property during the process, and I repeatedly found myself having to chase for updates rather than being proactively kept informed. During the installation there were further issues which meant the work could not simply be completed as originally planned. This was particularly frustrating because every additional day meant I had to make arrangements around work to ensure somebody was available at the property. To Heatable's credit, when I formally raised my concerns they did acknowledge the inconvenience and offered two additional solar panels, normally costing £560, free of charge as a goodwill gesture. I appreciated this and thought it was a fair attempt to recognise the problems we had experienced. There was also an issue with damage to the flat roof. This has since been repaired, and again I am happy with the standard of the finished solar installation. However, the communication problems are still continuing even now. As of 21 September, the scaffolding is still erected at my property and I have had no actual contact from the scaffolding company confirming when they intend to return and remove it. That really sums up my experience with the project. The product and the people physically carrying out the solar installation were good, but the overall project management, organisation and communication were poor. With better coordination between Heatable, their installers and scaffolding contractors, my experience could have been completely different. There shouldn't be a need for the customer to continually chase for information or wonder what is happening next. I am pleased with the finished solar system and I would happily give credit to the installers themselves, but Heatable really need to improve the communication and organisation surrounding their solar installations.

Very good service from Heatable . Quick , reliable, and efficient .

Like to say I was very pleased with my fitting of the 2 air conditioning units and to say how professional and clean it all was.so I easily give the whole purchase from start to finish 5 stars thank you

Brilliant company, great service and good prices. Just had a solar array and battery installed and the whole process was amazing. Wye installation team were superb and coped with my wonky roof. Da iawn heatable, da iawn Aron.

Easy from start to finish. I didn't think one of the units would fit anywhere in our bedroom but matt and his guys were brilliant from start to finish. Very professional and tidy throughout. Nothing was too much trouble for them and they went above and beyond for us to meet our needs. Good riddance to hot summers and not sleeping.. hello air con

Had them twice, once for charger and once for battery. Both times were great, the installer was professional and knew his stuff and the quote and order process was efficient and easy. They also deal with all the DNO side of things so there is none of that hassle. The fact that I've had them twice should be recommendation enough but I would certainly use them again if the need arises.

Had a new boiler put in 24hrs after first inquiry. Awesome service from heatable. Also Russ Snowden installed my new boiler. Did not stop. Very impressive. Of course I would recommend.

Aircon installation. Great team at Heatable. Web site made it very easy to select and order the unit I chose. Installation was booked well in advance. Customer support team were efficient and very friendly to deal with. On the installation day, Matt and his team were equally efficient as well as neat, tidy and friendly. An all round great team to deal with. Would have no hesitation in recommending them to anyone. Thanks Heatable.

Fantastic job converting our system boiler to a Viessman 100w 36kw combi. Our installer, Connor, was very friendly, knowledgeable and diligent throughout the two day installation. Communications with Heatable beforehand were excellent and to their credit they stick to the fixed price promise even when a couple of snags came up! One slight comment: the website is great, and when choosing boilers you see lots of technical info and a detailed description of what's covered by the fixed price and what's not. However, once an order is placed that info can't be accessed, you only see a summary. TBH I did query and Heatable immediately emailed the full Scope of Supply. The boiler is now purring away nicely: we're very pleased with our choice and the free Hive Mini is a nice bonus. I had been worried that filling a bath would be very slow with a Combi but with our 35kw boiler it's actually much faster than the old gravity feed. So all good - thanks again, Connor and Heatable!

I had never heard of heatable until it became obvious to me that I needed to renew my old boiler due to numerous winter breakdowns. I was first impressed by the professionalism of their website having been less than impressed with some of their competitors offerings. Their boiler quotes were as competitive as any others and offered a good range of products and warranties to suit all pockets. They also require customers to provide a number of photos of their existing installations which I guess enables their engineers to note any possible obstacles to a trouble free install of the new boiler. Their engineer (in my case called Dan) arrived as promised by 8.30 am and had me up and running the same day with no problems and did a good job of cleaning up the work area. Also he removed all the old boiler and associated equipment for me. All in all a perfect day, which as everybody knows is not an everyday occurrence.

I approached Heatable for an air conditioning system and they employed Severn Sparks to carry out the installation. Both companies were very professional and the work was carried out promptly and with care. I would recommend them very highly.

Not good. They really did drag their heels issuing us with the G99 certificate so that we could sell our unused electricity back to the grid.

Awful company. Terrible customer service. They asked for pictures of the boiler and locations around. No problem, totally fine. They wanted to come and look at the boiler and the locations themselves the day before install. Ok… leaving it to the last minute but fine and was told installation would go ahead. Then they needed to go back that same day to check something. What?? The day of install came, but there was no further information and no sign of the engineer. What is going on?? I called them and they had totally forgotten to tell me my boiler installation was not happening. After a lot of phone calls, in which most people had no idea what was going on, they then charged me an extra £890 on top of what I’ve already paid to move the boiler to another location, and they weren’t even able to do the installation the next day or over the weekend. This left me with angry and cold tenants, no money and feeling stressed up to the eyeballs. Unfortunately I had no choice but to go ahead as I had tenants waiting for hot water and heating.

Brilliant experience from start to finish. They listened and advised and no question felt too daft. The fitters were polite and helpful,got on with the job and cleaned up after themselves. No faults with any of the process. The solar and battery are running fantastically and when we do our next stage of moving away from gas there is only one place we will go. Went back and they have done our Heat Pump. Same experience as with the solar. All smooth, we were kept informed, brilliant fitters who again cleaned up after themselves. Very happy

The entire process has been clear and professional. The telephone survey to decide on what I wanted wasn't pushy or trying hard to up-sell. As it happens the preposed number of panels won't fit on my roof but perfectly understandable from a satellite estimation. The communication has been excellent and the installers have been very professional, polite and tidy. Also following up after the install had finished to ensure everything was good and no problems had popped up.

Heatable have been fantastic throughout my order, planning, my delays and special requests, to multiple installations and commissioning. They have installed Tesla batteries x2, EV charger and a heat pump, overcome some challenges with the electrics, changed radiators and moved positions for me, I couldn't rate them more highly. Excellent service, well done Heatable. And they are waiting for me to be ready for a solar panel installation. Great company.

Excellent service. Would recommend !

Had a brilliant experience with Heatable from start to finish! The online quote came back super fast with three different boiler options. I had a few questions, so I asked for a callback, and they literally phoned me straight away. They walked me through everything, including some great finance options. When I asked about any possible extras they gave me a choice between money off or a free Hive Mini setup. Installation was dead smooth. They were ready to come out in two days, but because of the bank holiday, we pushed it to five, which suited me fine as it wasn't an emergency. The engineer were brilliant, notified of who the engineer would be the day before and did really neat work, and cleaned up after themselves properly. They even phoned the next day to make sure I was happy and to explain how the warranty paperwork works. Huge thanks to the whole team.

The overall process was extremely easy. Initially, getting the quotes was very straightforward and their customer service helped me understand the process. Application for financing was also straightforward. Due to a shortage if AC’s, the customer service called me and informed me of the situation and proposed a solution. Install itself was extremely professional. Extremely good job and the crew cleaned up after themselves. Overall experience has been positive throughout.

From quote through to installation, the whole experience of ordering a home battery installation was excellent. Everyone I had dealings with was friendly and informative. I would highly recommend Heatable for your green energy requirements.

Excellent job done by Marc and Mike very knowledgeable Well done

Had my old back boiler replaced after many years of faithful service. I approached Heatable and was pleasantly suprised by their knowledge and understanding and advised me of the amount of work involved as the new boiler was going up to the first floor. The engineer could not have been more helpful and came up with several ideas of best way forward. We decided on the best pipe run to minimise disruption and the job went very well and John and his team were brilliant. Wouldn't have any problem recommending Hearable to anyone wishing to have a new boiler.

After deciding to have a solar and battery system fitted, I then needed to pick a company to use. I spoke to Heatable and they helped discuss with me exactly what I needed, what my requirements were and then fully discussed the whole process with me. The installation all went smoothly and any issues or things I needed to discuss with them, they got back to me almost instantly. I would happily recommend Heatable to anyone wanting Solar and will use them again in the future when required.

Excellent product and service from Heatable. Prompt delivery, fast installation and fair price.

My experience with Heatable has been extremely concerning. The boiler installation they arranged at my property was defective. The condensate pipe was incorrectly routed and left dripping under the floor for three years, causing rot to the structural timber beneath my kitchen, corrosion to pipework, and major leaks which have caused property damage. The Benchmark Commissioning Checklist was completed inaccurately. Several commissioning steps were ticked as completed despite not being carried out, and the document was never shown to me or signed at installation. This raises serious concerns about the accuracy of Heatable’s commissioning process. When the defects became undeniable, Heatable sent an engineer out three years later to “complete the job” and correct the condensate pipe. Despite carrying out remedial work on the exact fault that caused the damage, their solicitors (DWF) have repeatedly argued that this does not constitute acceptance of responsibility. Heatable and DWF both declined to inspect the damage, and DWF later informed me that it was my responsibility to prove the damage was caused by their defective installation — despite refusing to view the evidence when invited. Heatable refused to provide ADR details, ignored multiple emails, and relied on irrelevant legal arguments rather than addressing the defective installation, the inaccurate paperwork, or the structural damage caused. Gas Safe Register have opened a formal case, and Trading Standards have escalated the matter to Heatable’s home authority. I await with interest whatever explanation Heatable eventually produces for their conduct — though based on their behaviour so far, I fully expect they will not follow through on their promises to “look into the matter”. For your own protection, avoid Heatable. There are far more reliable and accountable companies available.

Fantastic service from start to finish, Also, the two engineers that fitted my system were ever so polite & friendly and easy to communicate with and answered all my questions. Had to move a wall painting, which was no problem at all. Clean & tidy, The system is defiantly quite - as said, but truly it is, Brilliant service all round, I can highly recommend them, Alan,

From the point of ordering to fixing the AC unit was easy to follow. Product works as it should and can not fault the engineer at all. In fact as it was raining all day, it was good to see a good tradesman at work . Well done Harley.

Heatable installed an EV charging point for us - The finished job is generally good and I would have left a 5 star review except for the following: The installer turned up several hours late and communication on this was poor. When he did turn up he started the job but couldn't complete it because the charging unit had not been ordered. The job was completed two days later and is generally good and complies with regulations but the electrical work does not follow best practise. The Electrical Installation Certificate had incorrect information on it (the description under "Extent Of Installation Covered By This Certificate" was incorrect - I guess it was cut and pasted from another job?!). After phoning Heatable about this (3 phone calls!) a revised certicate was issued with the correct information.

Very professional from start till the end of the job. Cannot fault anything from heatable, quote, communications, engineers…everything was ok. Thank you

Heatable did a great job especially Glenn the engineer who worked tirelessly and couldn't do enough for us, would highly recommend the service.

Outstanding service from the outset, couldn't have asked for more! Our boiler sprung a leak, so we needed a replacement urgently. We chose Heatable because the online quote was very reasonable and when we called up, the phone was answered quickly by a real human (no phone menus or AI bots), who got us booked in ASAP - we called on the Friday and they fitted it on the Monday. Everyone we interacted with at Heatable (Liv, Jimmy and Josh) were friendly and professional. The engineer worked all day and fitted the new boiler perfectly in the spot of the old one - no issues whatsoever

The price included everything, easy to book with choice of which day, the father and son team arrived as arranged were friendly and helpful. They were clean and respectful of our property when they left you would not know they had been here. The new boiler is working as it should, Russell explained the smart controls well. I am glad we chose Heatable.

Earlier in the year, I asked Heatable to install a Sigenergy battery system, this was to allow us to use cheap rate electric during peak rate period, this enable us to make significant savings. A week before the install my 40 yr old gas boiler failed. Long term plan was to go fully electric, Heatable were able to upgrade our inverter to accommodate the future heat pump with no problems. With the help of the very useful Heatable You tube channel and the dedication of Steve we came up with a plan using a Vaillant Eurotherm plus 7kW heat pump & cylinder. The specification was designed using a Heat Loss survey. The proposed system was reviewed on site by Aiden and then together with Dillon installed over 3 days together their electrician Sam. Every part of the installation was discussed to ensure I was happy with the system and the actual installation was done to a very high standard and nothing was too much trouble. I am convinced my stairs carpet was cleaner when they left then normal. Initial results have met my basic requirement of no increase in running cost on hot water using full rate electricity. In conjunction with my battery system this has already made significant savings. Confident that heating with be the same. Heatable offer a complete 5* service and Is fully designed to reduce your energy consumption which we all see as a reason not to install. I would fully recommend Heatable for your heat pump installation. Thank you to everybody at Heatable that made this possible. They dealt with everything including the BUS grant which was not as simple as I thought. Thanks

I contacted Heatable along with three other providers with regards to a quote for a new boiler due to my new boiler having finally packed up for good (we think over 15 years old). Heatable were polite, cheery and helpful from the beginning. They provided an online quote and then followed up with a single phone call, or I may have called them. No heavy sales, just a simple call to discuss my preferred option, payment options, the process to make it happen and confirm availability. I was a bit nervous going with an online quote rather than someone physically seeing the set up, but I was clear on which boiler I wanted and knew it suited the house size and energy usage, where it was going to go etc. the customer service/sales team were clear and helpful and reassuring. There were a number of different payment options including interest free credit /paying by instalments. I was keen to get a new boiler as soon as possible but also didn’t want to make any mistakes. Their price was one of the least expensive, like for like, and £1000 cheaper than one of the biggest well-known providers. I committed to finance, sent photographs to the link they sent me. Within 48 hours of the initial enquiry, I have had a new boiler installed and working. Customer service at its best. Installers/ Engineers were tidy, communicated clearly, punctual, efficient and made everything good (possibly cleaner than they found it). Fabulous!

Our old boiler finally gave up and Heatable were great. Their website booking and payment system was straightforward, their prices were competitive and the gent who came to fit the boiler was fantastic. Very efficient, clean and thorough. He talked us through everything and explained any changes that were required before completing the work. He was very professional and considerate in our home. Great experience!

Needed combi boiler replacing so rang around heating engineers and 3rd party supplyers,some rang back with long lead times others with poor selection of boiler option.then found video on heatable explaining about low and high cost boilers found it very helpful.got intouch with heatable found boiler i wanted at a good price fitted with a great warranty. all the staff i had contact with were very helpful and understanding,they even spotted a problem with the original flue from the photo,s i supplied. heating engineer they sent out was first class.i would reccomend Heatable to anyone.

We had a pleasant experience from this company. Communication is great but can be improved for the general instructions but our gas engineer gave most of it anyways so nonetheless it is okay. Mr Jordan Heywood is an expert to his craft. Did a total removal of our 30 year old boiler eith the bits and bobs. I can say it is not perfect cosmetically but he did a good job placing a running boiler.Thank you Heatable team.

Great experience with Heatable from start to finish. They kept us updated at every stage, just as promised. Our engineer, Felikss Lipins, turned up on time and fitted our Worcester Bosch Greenstar 400 boiler on Tuesday 28th July 2026, working neatly and professionally while explaining what he was doing throughout. He came back on Friday 31st July 2026 to install a larger gas pipe, running it along the face wall from the meter, through the loft and down to the boiler in the airing cupboard, after spotting that the original pipe was too small. He also picked up on a fault with the gas meter's governor and got it replaced that same day. Everything was done to a high standard and he tidied up thoroughly after each visit. Both my wife and I are delighted with Heatable and the work Felikss carried out. Highly recommend!

From my initial discussion with Andrew to the installation by Evolution Solar Services (ESS) everything was great. I contacted Heatable and spoke with Andrew on 12th June. We agreed a system to suit our budget and paid the 25% refundable deposit. On 15th June Craig our Project Manager sent off the DNO for the G99 to supply electricity back to the GRID and informed me who our installer would be, Evolution Solar Services. A date of 25th August was initially set for the installation. On 19th June Neil (ESS) contacted me to say the G99 had been returned and we agreed an new installation date of 27th July. 13th July Neil arrived for a pre site inspection. Neil explained everything regarding the solar panels battery and wiring positioning etc. Friday 24th July Phoenix Scaffolding Bristol arrived after confirming a time earlier and began to erect the scaffolding. Brad and the team were polite friendly and professional having the scaffolding up in half an hour. At 8:00am on the 27th as arranged, Neil Paul and Cam from ESS arrived and immediately started work having the full installation completed that day. Paul explained the workings of the Alpha ESS app so I was aware of what my system was doing. Before they left everything, boxes and rubbish were all cleared away which was great. I can't praise Heatable and they're installers Evolution Solar Services and Phoenix Scaffolding Bristol enough for the excellent work installing our system. I would definitely recommend to everyone 5*

Brilliant engineer, polite,punctual and explained everything to us. Very happy with this installation..

We had a super old boiler and tank set up in our house, which being on the second floor is also really awkward so we where worried about getting it changed. We bought a combi boiler through Scottish Power and it was installed by Heatable. We couldn't be happier with the service we received by Mihai and Tom. They worked super hard and any gremlins our house threw up they dealt with expertly. They explained how everything functions super clearly. Would definitely recommend this service!! Thrilled with our new boiler!

Excellent service start to finish. Everything went smoothly and I am very pleased with my new boiler.

Our old boiler was becoming unreliable and it was time for a replacement. Our local heating engineer suggested a Worcester Bosch system, with a choice of thermostats. I disappeared down an internet rabbit hole researching boilers and smart thermostats - I had no idea it was this complicated. Turns out the Worcester Bosch boiler didn’t support OpenTherm so it would be a little less efficient with the Tado system but only a small amount it seemed. I needed to speak to someone who understood all this bc to cut through the noise. With a 5* rating on TrustPilot, I decided to give heatable a go to see if they could beat the quote we’d been given - and they could, by nearly £500! But then a very friendly and knowledgable chap, Scott, called me from heatable and spent be 30 minutes talking me through the complexities and making the choice of an OpenTherm supporting Viessmann 050 an easy choice. The install day was less than 48 hours away. On the day, I got regular messages informing me who would be attending and at what time. The engineer who attended was friendly and helpful, answered my questions and helped setup the Tado system. He also spoke highly of the Viessmann system. He left the place spotless and even tidied up the pipeline which was a bit of a mess. The boiler itself is great. Super quiet and much better performing compared to our old system. It works well with the Tado thermostat and smart valves on every radiator. Overall, I’m super delighted with the experience. Thank you Heatable.

It was very easy to kick off the process online, which was a surprise arranging arranging a boiler change and upgrade. There was some tweaks that required discussing so Heatable called me and arrangements were easily sorted. The agent I spoke to was knowledgeable and easy to talk with. I also went for intrest free monthly payments which again I found very easy. Communication was good throughout, heating engineer turned up on time and carried out the work as agreed. All in all a good experience and definitely recommend Heatable...

Engineer Mario arrived early both days, he was very polite and friendly, he walked through the rooms requiring air conditioning agreed locations and how pipework would be installed. All working areas were kept tidy. The job was completed to a very good standard. There were a few operational issues over the weekend. Contacted Paul at Heatable on Monday he responded very quickly and Mario arrived that afternoon diagnosed the fault and the system was back working in a couple of hours. Very grateful to Mario and Paul Will definitely use Heatable again.

We had 11 solar panels and a house battery installed by Ashby Electrical through Heatable. An excellent service all round, through the quote stage to the installation, with great communication and keeping us up to date at all times. The installation was excellent and the care and professionalism of all of the installers could not be faulted. Special shout out to Phil, who was the main installer, and he ensured that we were happy and understood the setup before completing a very thorough tidy-up.

Their customer service is top notch. Gas Boiler engineer's communication is very good. Excellent new boiler installation and commissioning. Very satisfied.

I had a recent boiler installation by Martin, I can honestly say he went above and beyond on which was a rather complex job. Martin went out of his way and the customer service team were amazing to.

I had a new boiler fitted through heatable, it was fitted the day after my enquiry about. The service was first class, the gentleman who fitted the boiler was very approachable and did very good job, it was fitted the same day.

Thousands of pounds spent on a solar panel system and battery. 7 weeks in and still no sign of being fixed. Every-time we speak to someone they aren’t bothered. Peak time of year and a system we can’t use.

Amazing company to deal with Scott from Heatable called me and went through all the different options and saved me £500 Justin who came and installed our new boiler was brilliant. Talked us through everything and completed all the work in a very neat and tidy fashion. Can not recommend them enough

I ordered an EV home charger from Heatable. Bad choice which I am now regretting. There were two major issues. First: before placing my order I was told, on more than one occasion, that installation would be within 7 to 10 days. A speedy installation was one of the main reasons for choosing Heatable. After placing my order I had to chase them several times for an installation date and it was four weeks before my charger was installed. Second: I had specifically asked for a Solar Clamp to be installed as I wanted to integrate the charger with my solar energy system. I had included this in my order and as far as I was concerned I had paid for it. The Solar clamp did not arrive with the charger and since then I have been trying to get Heatable to supply and fit it. They have denied that this was included in the order, and if I wanted one they said I would have to pay them another £295. I declined and asked them to just provide what I had paid for. They have now stopped answering my emails. I won’t be using Heatable again and I will not be recommending them to friends and family,

I can honestly say as an experience dealing with a company and it's sub contractors this is one of the best I've ever had. From start to finish communication was excellent all the people I dealt with starting with the sales team at Heatable through to their admin people, the roofers, scaffolders and electrician were professional, polite and attentive. The whole process went very smoothly and was completed within three months including the wait to get the G99 certificate and the delay I caused by going on holiday. Everything happened exactly when I was told it would and payment for the installation couldn't have been simpler. I highly recommend this company for all the above reasons and also value for money. I recommend you get these guys to do your installation, they don't mess about.

From the booking process at the very start to finish install, Heatable provided an outstanding service. Their communication was excellent, the pricing was highly competitive, and the installation team worked to an exceptionally high standard. I would highly recommend Heatable to anyone looking for a solar and battery installation.

I decided to go with Heatable even if it was a more expensive quote expecting that they would be the premium option over the alternative, but the customer service, if you have any problems, is truly awful, so kinda wish i would have saved those few thousand pounds and go with the alternative. Cannot comment on the installation, since they hire other companies to do it for them even when your property is near their head office.

Following a survey by Heatable I’ve had 13 Solar Panels and a 27 kWh Sigenergy battery installed. Dealing with Heatable has been a really positive experience from survey, quote and finally installation. Took a day and a half to complete by two highly skilled, hard working friendly and professional guys in searing heat. Hats off to both of them! Thoroughly recommend Heatable. Communication has been excellent all the way through and the system is up and running really well.

Home battery install, from design to install great service.

Excellent service!! Highly recommended!! Top class engineers!!

Heatable installed my solar panels and equipment. Great guys fitting the kit who were clean and tidy. Craig at Heatable was a great project manager as was everyone else throughout this very slick process. Not the cheapest but not most expensive either - I chose them from 7 company’s as they ticked the right boxes with explanation re system and general professional behaviour - thank you Heatable !!

customer service is poor they ask you to send stuff to them like floor plans and photos they can customise the quote when you do they give you the middle finger and say they dont do in person visits when you literally responded to them asking to send photos. then they keep chasing you to do what they refused to provide. when you raise this with customer service they literally lie about what you asked for. as a whole am not sure the agents have any common sense as such best avoided

All parts of the process have been straight forward, clear, on time, reasonable priced and professional. Booking with Heatable was easy and clear, the prices are very competitive on today's market. Their approved installer Oliver from Hampshire Heating Services done a very good job installing the new combi boiler, explaining all my options and staying late (7 PM) to complete the job as promised. His professional attitude both towards the job and to customer are beyond what I ever experienced. I would recommend using Heatable to anybody that needs boiler replacement done.

Absolutely happy to recommend Heatable 100% following my experience of a boiler replacement. All lovely people to deal with. Their tech made the quotation and finance processes very straightforward forward. Organising the date was simple. And the chap who did the installation yesterday was brilliant. He did a long hard day but eventually got everything sorted. All in all I’m absolutely delighted with the whole experience.

Avoid Heatable. I placed an order with them for air conditioning because the calendar availability on their website led me to believe they would be able to install it the following week, so I ordered on this basis. They took full payment up front. I was then called a couple of days later saying that there wasn't any installers available for 3 weeks after they originally said! When I asked for a refund, suddenly they found a slot a week and half late. I reluctantly agreed, however 3 days before installation they then called and said they had just found out there is no air con unit stock available until September!! 3 months later, after the summer has ended! Don't believe the calendar availability on their website, it is just there to trick you into believing they can install sooner than they can. They are absolute jokers, totally unprofessional. I will go to a local installer instead which is what I should have done in the first place.

Just had a battery system put in at home by Heatable and couldn't be happier with the service, communication, installation, and deal provided. Knew what was going on from start to finish and they gave sound advice based on both my current situation and future plans for adding solar later. Their installation partner who did the work were great, working hard on the hottest day of the year to get everything in. Tidied up after and the install is lovely and neat. Really couldn't be happier. Explained how to use the system and showed me everything I needed to know. Fully recommend!

Had Solar/Battery and heat pump installed by Heatable, Everyone was very helpful, and did a great job, everything happened on time and as planned. I completely seamless experience, I can't recommend Heatable enough

Chris did a marvellous job putting in a New boiler for me with minimum fuss while explaining what he'll be doing and how he'll be doing it from beginning to end,any issues were immediately resolved and I'll be recommending heatable to family and friends,my boiler looks and works amazingly.this company is an 11/10 without a doubt.excellent service.

Very easy to organise, specific requirements were identified and solution was tailored to our house. A good buying process and installation.

Brilliant service and really happy with our new boiler and the experience we’ve had with Heatable- the guys who carried out the installation were friendly, considerate and really knowledgeable, thank you team!

Highly recommend, great price and excellent service

Bought a new boiler from them, very quick efficient installation . Abra the plumber was very curious, explained the process, it took less than a day to fit. Very pleased. They are also a Which trusted trader, we would recommend the company.

Check who your installer is. I ordered a £13,000 (7.2kW) solar and battery system through Heatable, but Smarter Utilities was the subcontractor they used for the installation. Pros: Everyone at Heatable was fantastic—professional, polite, and always willing to help find solutions. After a month up and running, I am very happy with the system's performance. Cons: The Subcontractor. Avoid Smarter Utilities at all costs. They are chaotic, unprofessional, and provide poor-quality work. Throughout the process, they arrived unannounced, ignored agreed-upon plans, left the battery bank improperly secured, and required constant supervision to prevent property damage. Their lack of care was outright dangerous. On one occasion, a technician turned up unannounced, tripped the main consumer unit while working, and immediately drove off without checking the system. This left the house entirely without power, forcing my 66-year-old mother—who had mobility issues at the time—to climb a ladder into the attic to reset the switches. Their incompetence caused months of delays and cost us hundreds of pounds in additional energy bills. Message to Heatable: You are only as good as your installer. They are the people on the ground representing your brand, and this subcontractor is letting you down.

Great service boiler fitted on time quick and easy by Dave I recommend heatable

Heatable were so much better than all the other companies I'd contacted regarding my solar and battery installation. Completely professional, listened to my needs and didn't try to fob me off with a system that wouldn't work, unlike some other companies that I spoke with.

I had a fantastic experience with Heatable and would happily recommend them. The price was very competitive, the booking process through the website was simple, and everything was arranged and completed quickly. The member of the customer service team I spoke to was also very easy to talk to. Steph did a brilliant job installing my new boiler. She was professional, friendly, and clearly cared about doing the job properly. Heatable was recommended to me, and the recommendation was spot on. From the initial quote through to the installation, everything was straightforward and hassle-free. It genuinely felt like dealing with true professionals. Thank you to Steph and the whole Heatable team for such a positive experience.

Great overall experience. Quick and easy initial boiler questionnaire, excellent selection of boilers and great availability when booking installation. Cannot recommend enough Heatable. We are very happy with our new boiler.

Aircon was fitted soon after booking, polite and helpful engineer - installation was fast on the day and looks very tidy. Only issue was the website initially let me book an unavailable date but this was quickly sorted when heatable called to follow up the booking.

I was interested in investigating renewables and started looking around for quotes for solar and batteries and was disappointed to be told that we didn't have enough roof space for solar so settled on battery only as we have an EV and an EV tariff. We took a cheap quote against the much better quality Heatable quote and came to regret it when that supplier could not deliver and had to refund our deposit. I went back to Paul Roper at Heatable and he honoured the original quote, including the gateway (thanks Paul). The team led by Anna handled the whole process so smoothly and dealt with my excitement quite calmly! Following G99 approval (out of Heatables hands) we had an installation date. Ethan and Adan at EDtricity carried out a fantastic installation very professionally, showing great knowledge and dealing with my questions. Installation took less than a day and the team handed over professionally. I have my G99 approval and MCS certificate and have applied for an export tariff. Could not recommend Heatable more highly.

AVOID AVOID AVOID Spent thousands with heatable, quick to take your money. Very slow to get an installation completed. Delays after delays and instead of taking ownership they just pass the blame on to their supplier, forgetting the fact that their customers aren’t dealing with their supplier, they’re dealing with them! I have since found another system for £2000 cheaper!!

A great service from a well run company, from start to finish- awesome. Highly recommended

Great and professional work carried out by my installer Dave. Would definitely recommend for others

A good company to deal with. Everything was straightforward from ordering to delivery and install. Good tradesmen used for the install courteous and skilled.

Excellent service throughout, from ordering, payment, boiler delivery, installation and final commissioning & handover. I can fully recommend using Heatable for a boiler replacement. The engineer James was friendly, polite and professional from the moment he arrived until the time he left. He even sorted out blanking over a redundant control and repositioning the new controller in a much more appropriate position. Excellent service and totally happy with everything.

They do what they say they are going to do. I asked for a couple of quotes, settled on the one I wanted and I got a speedy install date to suit me. Extra battery ready for the summer solar power.

We’ve had an amazing experience with Heatable. From the very first message, their communication has been outstanding and their customer service really is unbeatable. Every question we had was answered quickly and clearly, and nothing was too much trouble. The products are superb — extremely efficient, very quiet in operation, and already making a big difference to our energy bills. Installation was fast and professional, and the support afterwards has been brilliant. The Vaillant battery, inverter and car charger are top‑quality, and the pricing was incredibly competitive for such premium equipment. Couldn’t be happier. Highly recommend Heatable and a big thank you to the whole team.

After having used Heatable previously to install a Tesla Powerwall 3, I got them back to install two expansion packs. Excellent customer service, great price and outstanding installation (by Jez). Strongly recommended!

Boiler conversion from a 28 year old standard boiler to a new Worcester combi was carried out from start to finish in a most professional and efficient way. Can't recommend Heatable enough. There engineer Ionut was so tidy and friendly and carried out a excellent job. Well done !!

[ placed the order on Wednesday afternoon and was given an install appointment for Thursday morning. I sent some photographs of my current set up and paid the agreed price. The engineer, Matthew arrived on time and started work immediately. The new boiler and other parts were delivered by courier before Matthew arrived. As the work progressed I could see that Matthew took a pride in his work and had an eye for attention to detail. The work was completed and tested by 5 pm and any mess was cleaned up. I would have no hesitation in recommending Heatable for anyone needing a new boiler both for price and installation. Special thanks to Matthew for a good job done and an amusing guy as well.

Quality , Reliable , fast and professional service. Very good company from customer point of use.

I recently bought my air conditioning system from Heatble, and I honestly could not be happier with the entire experience from start to finish. A huge thank you to Paul, the boss, for being professional, honest, helpful, and making everything smooth and stress-free. You can really tell he cares about his customers and takes pride in the company. And a very special thank you to Alex and Charlie, the engineers, who did an absolutely outstanding job with the installation. Their work was incredibly neat, clean, professional, and beautifully finished. They paid attention to every detail, worked efficiently, and left everything spotless afterwards. The whole team went above and beyond, and the quality of both the service and installation exceeded my expectations. I would highly recommend Heatble to anyone looking for air conditioning installation done properly by genuinely skilled and professional people. Thank you again Paul, Alex, and Charlie

After installing boiler pipe was leaking causing flooding directly to boiler from top pipe .Plus engineer made my wife to go and pick pipes from store 40 miles if she wanted to have it installed the same day ...it's 3 months ,I'm one the phone every week and still no one came to sort problem ...only questions... with what is the issue? ....I'm not the one who installed it ...Service is a joke...I'm. Considering taking legal action if it's not done till next week .

Simon and team were brilliant, they stayed behind and managed to get the job completed in a day. Really polite and helpful.

Easy from start to finish. Got a quote for a battery system online and it was followed through very easily. Installation was very good. The guys who fitted it were professional and tidied up perfectly after themselves. I’m now saving £££ on my electricity bills. Thanks guys.

Very dissapointing experience.From day one my Alpha ESS battery system hasn't been working. The first issue was no internet connection which the engineer was told my home internet signal was at fault. After trying out differenet set ups its was finally realised the wifi dongle for the inverter was faulty. The 2nd issue is the installation as when the battery discharges it would appear it goes straight back to the grid and nothing to the house. So its now 2 weeks and I'm still awaiting for confirmation of an engineers visit to resolve the problem

Had solar and battery installed with Heatable and now having heat pump also. Everyone I had spoken to was knowledgeable and answered all the many questions I had. Survey was flawless and happy with the results! Thanks to Andrew for the design and Rhys for the installation along with the partner.

Excellent from start to finish with Liv & John at Heatable HQ to Dean the installer can not fault anything form the off and cheaper than a lot of others who we looked at. Will deffo reccomend if i hear of anyone looking for a new boiler

Great team of installers , install went without any issues looks really great very neat and tidy performing really well Well done Heatable Team

Heatable were fantastic! The engineer was amazing. The work looks impeccable. So happy with my boiler move to the loft from the kitchen. The work they did was half the cost at British Gas quoted and the did exactly the process. The engineer Shaun was great. Nothing was an issues. He got it done in 2 days and didn't leave a mess. Excellent work all round

Excellent company: great value, superb communication, trouble-free installation. 100% recommended

The service received from Heatable has been amazing, no pushy salesman. The process has been fairly smooth for the most part, aside from logistics issues which was a mistake on couriers part, but the turn around to rectify the issue was awesome (sorted for next day). The customer service team is amazing, always in hand to answer any questions. They didn't push to oversize my system, whereas others did (not going to mention any names). I would recommend anyone who is looking for solar panels and battery, to check out heatable. They are very transparent and open.

New boiler and installation Heatable staff were very informative and helpful in supporting the choice of boiler to satisfy our requirements. Also, the fitters were highly professional and skilled. This was particularly apparent in our case since the boiler location had to change and the fitting job didn't appear straightforward to me, but the fitters did an excellent job.

Heatable provide an excellent customer service. Communication from the initial point of contact, through surveying of the property and providing a quote, to the completion of works was outstanding. We are very pleased with our solar panels and recommend Heatable most highly.

Excellent service from purchasing through to installation was kept fully informed throughout.

Absolutely brilliant company to deal with from start to finish. Great value for money and superb service. From booking I was kept informed at every stage. Friendly and knowledgeable installers who worked quickly and professionally. They cleaned up after themselves and left the work area spotless. I would recommend Heatable to anyone.

Couldn't recommend more! Desperately needed a new boiler, chose one from their website and sent some photos and measurements of where my new boiler would live. Within 10 mins a lady from the sales rep team (who's name escapes me, sorry!) calls and mentions that the area may actually be too small, I was up sold their best selling boiler (Worcester) which was smaller and cheaper! Dean our plumber / engineer was expected to arrive at 10am, safe to say he'd messaged me and hour before and arrived 3omins early. Honestly the entire process was a breeze, from checkout to function it was no more than 24hrs, very impressive!

I recently had a battery installed through Heatable, and I couldn’t be happier with the entire experience from start to finish. The customer journey was excellent – everything felt smooth, well-organised, and clearly communicated at every stage. The team were incredibly helpful and approachable, and it was clear they’re experts in their field. They also offer a great selection of products at competitive prices, which made choosing the right option much easier. Being a Which? accredited company gave me extra confidence too. On top of that, the turnaround time for installation was impressively quick, and they were very accommodating with scheduling. I’d also like to give a shoutout to a few people who made the process especially seamless: Callum in Sales, who was knowledgeable and made the initial setup straightforward Josh in Operations, who kept everything running smoothly behind the scenes Charlie in Accounts, who ensured everything on the admin side was handled efficiently The installer was just as impressive – knowledgeable, efficient, and highly professional throughout. They worked in a clean and tidy manner, respected the space, and completed the job in a timely fashion without cutting any corners. Overall, a fantastic experience with Heatable. I’d highly recommend them to anyone looking for a hassle-free, professional installation with great service all round

Engineer turn up on time, was polite, clearly explained how long it would take, cleaned up after himself. Would definitely recommend Heatable, great price, excellent service from start to finish.

Found. Heatable while searching for a gas boiler combi to replace my 14 yr old Worcester Bosch combi They are friendly and easy to talk with . Give a comprehensive explanation of both products and what to expect regarding installation , was given a good installation date and competitive price Adam phone ahead on day and everything went according to plan to plan He is very knowledgeable and skilled gas safety engineer who never stops . It was a most enjoyable experience knowing that the work went well

I would highly recommend Heatable. The engineer Luke was fantastic, a lovely man, very efficient and did a brilliant job. Thanks again Luke and Heatable!

Good job. Took a bit longer than expected due to existing boiler, but new one looks great. Good professional job. Nice warm house.

Excellent company, was kept well informed from initial survey to install of my solar panels and batteries. I got regular updates on them chasing paperwork and certificates, Work was done with highly skilled installer team. Would recommend.

This was my second purchase of an additional battery for my powerwall 3 system Heatable went beyond all expectation in communications and professionalism as before. Their installed Aron and his team were excellent and very quick overall it was up and running in just over a week. Very impressed and would recommend For reference this install was on a remote 300 year old barn renovation in south wales so not the easiest to undertake

You want the best? Then chose the best! We chose Heatable due to the excellent reviews and longevity of the company. They may not be the cheapest out there, but why would you want a cheap install in the first place? Buy once, cry once! Anyway, from start to finish, really helpful and patient. I peppered Heatable (poor Callum) with multiple questions over multiple days. No question was too silly, and Callum and the team took lots of time and care to answer all my issues. We went for the "buy now, pay back in full after 12 months, interest free" deal. Brilliant! The day of the install came and the team were polite, professional and had a great work ethic, everything went well, no hiccups at all. Simon, Chris, Dan and Callum were excellent, top team! We have 3 arrays on 3 different roof faces. An east, a West (pitched roof), and a South (Flat roof). All knitted in to our Sigenergy Sigenstor Bat 10. We also chose the Gateway (get this if you are worried about power cuts; no gateway, no access to your battery)! Also asked Heatable to wire up a generator connection to the Smart Port in the Gateway, just in case we ever have an extended power out situation. All done, easey-peesey. The install was done in 1.5 days and working right out the box. Any problems? None really. I had a leak from my soffit in the roof after the install, but this actually was a good thing as it WASN'T HEATABLE's fault, it was a long standing issue that came to light after the install. Essentially, some felt backing of the roof had "bellied" at the interface to the gutter, totally unknown to us. Water gathered there in a puddle and couldn't access the gutter to drain away. However, due to the install, the power cable from a solar array had added weight to this "bellied" felt and thankfully allowed the gathered water to flow out and down into the soffit out to the ground, and not into the attic space. I contacted Heatable and they immediately dispatched Chris to take a look with me and after removing a few tiles, we found the issue. Again, not Heatable's fault and they helped me massively to find the problem, which we inherited from past owner. This weekend I will get it fixed. Summary Choose Heatable, you wont regret it. Not the cheapest, but they are the best, you want the best. GET A BATTERY! Solar is great, but Solar and Battery is a game changer! Our system is simultaneously powering the house and charging up the battery. The Solar panels cover most of the day, and then the battery powers us right through till the late evening and there is enough juice left in it before cheap rate rolls around (for us its 23:30, Octopus Intelligent Go rate = £0.067 off peak) when we charge up fully. This means we effectively DONT PAY peak rate electricity prices. Winner! Also, if you get a quote and your situation needs scaffolding, you can source your own if you want. I know a scaffolding company and the price difference was very much worthwhile, saved over £1000 by going this route. If you do this, make sure you get an estimate from your scaffolder first. If it's good, make sure the scaffolder and the Heatable site inspector meet to ensure all scaffolding requirements that the installers needs are covered. This is what we did, and it worked out really well. Also, watch every video on YouTube from "Garys Does Solar". I learned loads, you will too! If you are thinking about pulling the trigger on solar, just do it. Get a battery. You will thank yourself afterwards. In all, a really pleasant experience. Would 10/10 do it all again. Gary

Excellent customer service, helped and answered all my queries. Rob the engineer was clean,tidy and efficient. He explained how it worked and set the timer for me. Would highly recommend.

Fantastic service! Fast installation and very high quality of work .

Good communication from Mohammed (Wolverhampton Gas Care), called a couple days in advance to chat with me. Called at 0800 on the day to make me aware of what was happening and e.t.a on site. He fitted the boiler with no issues, was very pleasant to chat with and would highly recommend. Mohammed fitted my smart controls for me too and worked spot on! I'm sceptical of who I use when it comes to anything I have to pay for, I used heatable due to the amount of trust pilot positive reviews and I'm not disappointed. I made a good contact for the future with the person they sub contracted to me! Overall extremely happy with the service provided

Great service from start to finish. Great range of products , options and fitting. Competitive price , professional fitting and customer care very attentive .

Great coms,friendly staff,product and follow up was excellent

Great price, booked at 2 days notice, installed without fuss and clearly explained. Highly recommended

If could give 0 I will, one of the worst decisions I ever made is to go with this company of cowboys, lots of things went wrong from day one of installation, 2 years we still discovering issues, the magnetic filter was mounted wrong, on the flow instead of the return, meaning that all the dirt sludge been going inside the boiler instead of being cleaned by the filter, and the filter is cleaning clean water atm the way is been fitted, u think they know better so you trust them, know my boiler warranty doesn’t cover anymore because is being mounted incorrectly! How is liable know? So not but from this company do not make the same mistakes I did!!!

The quote was very competitive- a third cheaper for the same boiler from a local company. I was away from home but Heatable were great at responding to questions by email. Pictures of where it was to be installed were sent and they were quick to say it wouldn’t be a problem. Took advantage of the ‘pay in 2027’ offer. Slight delay in fitting but the fitting itself was great. Everything was cleared away and left tidy. Carl did a great job in spite of having a bad back ! Highly recommend.

Fantastic experience from the minute I visited the website. Very clear information and choice. End prices clear from the beginning. Option to access help if you need it. Plenty of choice for installation date. I was kept fully informed all the way through the process even supplied with an image of the installer so no chance of being conned into letting someone else in which might be a worry for some. The installer was very nice, phoned pre installation to check a couple of things and arrived exactly when expected. He was polite, courteous and tidied up after himself. All in all a great experience, I would highly recommend using them. A+++++

Heatable's price competitiveness was excellent and they were very helpful in configuring the type of layout I wanted. They also removed the burden of submitting G99 application for DNO approval off my shoulders. Four courteous and friendly installers from Electrical Innovations (Derby) installed the roof panels, battery storage and the rest of the electrical system. They did a super efficient, clean and tidy installation finishing with an overall overview of the systems functions.

Needed a boiler replaced, found the website really easy to navigate and finance options clearly explained and good value. Customer support was top notch for questions I had. Installation was booked and completed within a week of me placing the order. Engineer from local area was very good and friendly and got new boiler + work done quickly, cleanly and correct! Very happy with everything.

Brilliant experience from ordering new boiler to installation. Thanks again

Let me say. this has been a painful experience. We had an old boiler which we felt needed replacing as it was 25+ years old and worked fine but was too old to get parts or a service done. We selected Heatable based on the fact the price was fair (not the cheapest) and the boiler was fit for our system. Was booked in for the 5th Jan and I took time off to be present. Issue one - On the 5th nobody showed up. By 11am I called Heatable, they came back and to be fair said the engineer had gone AWOL and they could not fulfil the appointment. I was not happy about this but we rebooked for the 7th. The kit arrived on the 5th and was not checked by an engineer, this created another issue. On the 7th the engineer showed up, fitted the new boiler, seemed competent and methodical. It took 2 days to complete. Issue two - despite me sending clear pictures of the flue placement and the polycarbonate roof, the kit did not have a flue flashing kit so the install could not be completed. the engineer said he would return the following week but did not contact me until I had chased Heatable via email several times, finally returning on the 30th Jan to complete this. Issue three - During this time we had noticed a banging/clunking from the pipes when the heating came on, sounding like an air gap or trapper air, so we reported it to the engineer. He advised to bleed any air from the systems top radiator and if that didn't work add more inhibitor. None of this worked and I contacted Heatable to report this on the 16th Feb. A week later they came back asked when would be convenient, I responded immediately then waited another 7 days for response. Engineer booked to attend on the 9th March.....did not show......called me and said he would attend on the 10th....no show, did not call and now ghosts my calls back. So if you want to use Heatable please note aftercare and follow up are TERRIBLE. Probably because the engineers are contracted and don't care a hoot about these issues. We're now over 8 weeks in and have a system that's too noisy to put on in the morning and we have no idea what the issue is. Overall terrible aftercare. @Heatable - you order is Order #B-U0HDUC1 as you seem to often need that to respond.

I’m very disappointed with my experience with Heatable. The boiler installation was only partially completed and, despite chasing for over two months and sending more than 15 emails, the work still hasn’t been finished. Communication has been extremely poor and I am currently still chasing for the job to be completed. Unfortunately, if this isn’t resolved very soon I will have no choice but to pursue the matter through the small claims court. I expected a straightforward and professional installation, but the lack of follow-through and customer service has been very frustrating.

Avoid avoid avoid. They outsource all installation work. I paid over £7k for a pw3 and gateway and been without consistent usage data and any connection for the past four months. The company they use to install are equally as terrible, I’m currently liaising with their customer service to finally get some connection back to the powerwall to validate it’s actually working. Overall go with another supplier and check they do their own installs. SHOCKING!

Paid for a boiler, let down and told last minute they wouldn’t do it due to clearance space, which when buying the boiler there is no mention of, now I have to wait for my money back.

Had a really good service from Heatable with next day installation and a good price too!

Boiler installation left a working radiator non-functional. I was told it needed replacing, but after weeks of chasing, the engineer returned and fixed it in 15 minutes — raising concerns that unnecessary work had been suggested. Communication was slow, I had to chase repeatedly, and statutory paperwork only arrived after prompting. In addition, a boiler installed at another property a couple of years ago has already developed a fault requiring new parts. Very disappointing aftercare. I would welcome a proper response from Heatable.

Avoid Heatable if you have anything other than a simple 'box-swap.' They are completely unprofessional and misleading. I paid a 35% deposit and set up a 24-month finance plan for a Vaillant 625 System Swap and a Prostel tank. First, they changed my installation date with zero notice. When an engineer finally arrived, he refused to do the job, claiming they 'don't do modifications.' This is a lie-a 'System Swap' by definition requires pipework modifications. Heatable is happy to take your money and credit details online, but they use subcontractors who walk away from real work. Now I am stuck trying to cancel a finance agreement for a job they refused to do. Do not trust their 'professional' image; they are just middlemen who don't care about the customer. Stick to a local Yeovil firm who actually knows how to pick up a wrench."

Outstanding service and install. Tonnes of communication before install and even sent a introduction email so I knew who would be installing my boiler. A little issue with the carport, but a quick phone conversation and a solution was sorted and the install went without fault. Excellent from start to finish and very very happy. 100% recommend.

Disgusting service and what a waste of money spent on a boiler. They don’t give a crap once they take your money from you. Had boiler fitted 4 weeks ago now and still have no heating as they won’t fix the problem. Asked to get a new heat pump got the fitted and now coming up with FD code. They won’t help at all. Avoid altogether. Absolute rubbish company and would never recommend. Staff are so rude and never want to help. Think I have phoned them at least 30 times to try get this sorted and they won’t do anything. And saying I need to sort this out myself!

Following an new boiler installation from Heatabke a pipe was leaking, causing significant water damage to our ceiling and leaving us with no heating or hot water for 3 days, it took 3 days to get this repaired and we had to pay for an emergency plumber to come out to repair this leak before the original installers could come back which cost £400. When I have phoned to discuss the issue there was no response after leaving three callback messages and emailing customer service. Very unhappy and would not recommend in future, once they have taken your money they don’t seem to be too bothered with any further issues, even if their installers caused the issues and also leaving the customer to foot the bill of their poor service.

Great experience, I was nervous using an online retailer for something as important as a boiler but I need not have worried. Competitive price and good website, not much help in choosing but I knew what I wanted anyway. Easy to deal with all the way through, online booking and payment was simple, they even split the bill for me over 2 cards. Installation slots available in as little as a day although it suited me to be a few days later. Engineer - Ionut communicated well, arrived promptly, was knowledgeable, skilled and tidy. Installation was no issue. Up and running by mid afternoon. Overall great experience

Hi, I have used heatable for my boiler installation. Rob was my initial point of contact and he was very helpful with providing me with information about their boilers and was very prompt and responsive with all queries. I want to say Jon Bailey is a credit to the company. He has been very helpful every step of the way. Boiler installation is a very stressful process for all landlords but at every step of the way Jon was happy to address my problems/ concerns and provide me with a solution. Post boiler installation their aftercare has also been good. I will 100% recommend heatable. Thank you so much guys

I rarely leave reviews, but my experience with Heatable has been so stressful, costly, and disappointing that I feel it’s important to share for anyone considering using them. I purchased a boiler and installation package through Heatable. The boiler was fitted on a Saturday and, within just a few hours, it began repeatedly overheating and shutting itself down. We were left without a working heating system for six days, in November, with two small children in the house. The Heatable engineer initially believed the overheating was caused by air in the system and returned on the Monday to fit an automatic air release valve. Within 30 minutes of him leaving, the exact same problem occurred. He then suggested that our pressure canister must be faulty and sent me links to purchase a replacement for him to fit. I was not convinced, so Heatable arranged a Vaillant engineer visit under warranty. A Vaillant engineer attended on the Wednesday and confirmed that the installation had been carried out incorrectly — specifically: - No automatic bypass valve was fitted, despite this being required and clearly stated in the installation guidance; - Incorrect wiring had been used. Despite these findings, Heatable insisted on sending another engineer back. Given their poor workmanship and their failure to diagnose basic issues on multiple visits, I no longer felt comfortable allowing this. I instead used an independent Vaillant-recommended engineer to carry out the remedial work. He also found that our two-port valve had become jammed with red brick dust created during the installation. This made complete sense: after Heatable left, there was thick red dust all over the system, the carpets (now stained), and even our own hoover — which the engineers used to half-clean the mess because they had not brought their own equipment. The system and home were not protected during the installation, and this caused yet another fault we did not previously have. All the issues stemmed directly from Heatable’s workmanship, yet they offered only a partial reimbursement of the remedial costs, expecting me to cover the rest. I have now paid £555 in corrective work. Heatable have reimbursed only £320. Because they still refuse to issue a full refund, I am now having to pursue the remaining amount — along with compensation for the damage and disruption — through the Small Claims Court. In summary: - The installation was faulty. - Heatable’s engineers were unable to diagnose their own errors. - Additional damage was caused to both the heating system and my home. - Heatable have failed to take full responsibility. Based on this experience, I can only recommend avoiding Heatable at all costs.

I was very happy with the pre sale support, detailed insight, competetive price and install. However post install I still have havent recieved my warranty papers although advised it takes 6 weeks it has now been 3 months and despite chasing and being told it would be sent on the day another month later I still havent recieved anything. Also since the install of the boiler in a small 650 sq feet apartment where i have 6 radiators only, the heating heats up the first two radiators and then takes about an hour to heat the other 3. However 1 doesnt get hot at all. Despite contact heatable, the engineer who installed it directly and through heatable's website i have had no support on the matter which is really frustrating. I converted from system set up to combi boiler for a more eficient system with a more powerful boiler but have been worse of with the heating output so far.

I am writing to express my strong dissatisfaction with the recent cancellation of my boiler installation. Despite providing detailed photos and accurate measurements in advance, the subcontracted gas installer refused to proceed on arrival, citing insufficient clearance — 422 mm instead of the 450 mm required by Vaillant. This issue should have been identified well before the appointment was confirmed. The failure to do so resulted in a wasted visit and an unnecessary day off work, causing both inconvenience and loss of time. Furthermore, after the initial arrangements were made, there was no follow-up communication or phone call once the issue arose. The process has felt entirely sales-driven, with little regard for proper assessment, customer care, or accountability. This level of service is unacceptable 2 stars

After-Sales Review I was really happy with the purchase process and installation everything went smoothly, and I was initially very satisfied. However, after having the solar panels for 7 months, I’ve had a quality issue with the bird preventers they recommended. The stainless steel used appears to be of very low quality and has already started rusting. This is unacceptable and looks terrible. Their response was: “To remove it, first clean the area with soap and water, then apply a rust-removing paste made from baking soda and vinegar, or a commercial cleaner like Bar Keepers Friend or a phosphoric acid gel. Gently scrub the surface and then rinse and wipe thoroughly.” I don’t think this is an appropriate solution for a product that should have been made from a higher-grade stainless steel in the first place. Definitely do not recommend their bird preventers

The installation of my Combi Boiler was done extremely well. BUT, when I was asked to send the photos of my current system, cylinder, hot water tank and Mira Event XS Shower. I was told everything was OK to go and on the day the engineer turned up and checked everything and started straight away. 6 hours later, they finished and turned round to me and my disabled wife, saying there was a problem with the shower and they could not do it as it had not been accounted for in the price. Apparently my shower is not compatible with the combi boiler, so when the photos were checked and the engineer would have seen it before starting the conversion was I not told then? When I angrily complained I was told that I should have known that it would not work and mentioned it. I am no heating engineer and that comment was ridiculous. I have now been without my shower for a week and I have had to pay for another company to fix an issue that was my fault. So please ensure everything is correct before letting anyone in your home, because once they start you do not have any rights to complain and they ignore your request leave a disabled person without a shower for more than a week. AVOID AT ALL COST.

We had a solar/ battery installation with Heatable Sept 2023 and it’s been brilliant (despite UK sunshine). We’re surrounded by trees too, aligned with SE/NW roof, bifacial/microinverters as recommended been excellent. From early enquiries, they were patient, knowledgeable & helpful. Also, supplied best kit (became clearer later) for best price compared to 2x other recommended suppliers. They helped resolve feed-in tariff issue with local DNO several months after installation and just recently are calling in - for free - to rewire our EV charger so the home battery isn’t drained. Great service before, during & afterwards! Can’t recommend enough, great guys.

⭐️⭐️⭐️⭐️⭐️ I had my boiler fitted today by M E Boiler, and I am extremely pleased with the service. The engineer was punctual, professional, and very responsible. He took the time to explain everything clearly and made sure the installation was carried out to a high standard. His helpful attitude and attention to detail gave me confidence throughout the process. I would definitely recommend M E Boiler to anyone looking for reliable and professional service.

Absolutely Disgraceful Service – Stay Away! I booked with Heatable based on their promise of next day installation – a complete lie. It’s now been 5 days, and no one has turned up. I’ve had to take multiple days off work, resulting in loss of pay, all because they kept assuring me an engineer will come today – over and over again. Their customer service is shockingly poor. They’re all nice and responsive until you pay. Once the payment is done, you’re just ignored and mistreated. Zero accountability, no updates, and no real urgency to fix the mess they created. This company has caused me nothing but stress and financial loss. I wouldn’t recommend them to anyone – not even to my worst enemy. Avoid Heatable at all costs. Don’t fall for their promises like I did.

Unfortunately I've reached the conclusion this company has no interest in helping me despite the fact I've paid a £1,800 deposit for an install which was originally supposed to happen on the 27th August. My order was to be upgraded and I provided all the info required to provide the new quote to Sophie as she requested on the 20th August. I NEVER RECEIVED A RESPONSE. I received an email from Adam in the 22nd August to say he had been trying to contact me and so I returned his call. To my suprise Adam was taking about my original order and wasn't aware I was waiting on a new quote but he did manage to find my email to Sophie, he apologised and assured me they would call me back in an hour or so. This was late on Friday afternoon of a bank holiday, I NEVER RECEIVED THE CALL BACK. I then spoke to an agent who's name I forget on the 26th, (since the Monday 25th was a bank holiday). It was at that point less than 24 hours away from my appointment and I still had no idea what the new plans where or the expected cost. The agent said they would cancel the appointment (at my request) and that they would contact me ASAP with the new quote and to arrange installation. I figured I'd be somewhat patient and wait until this week to give them time to make contact. Was really hoping and expecting a phone call or an email today finally. It's now late in the afternoon on the 1st September and I still have no clue what is happening, how much the job is to be when it can be done what is happening with my deposit. Starting to feel very disheartened to be honest, each customer service agent I have spoken too has been very nice but not one of them has done as they promised or took ownership. I'll update this review with the outcome which I hope will be resolved by the end of this week.

Ok - I'll admit I was slightly concerned about using an online service, but checked reviews and it seemed ok. The initial process was simple, and initial queries I had were very professionally & speedily dealt with. So, I took the plunge. It seems quite concerning paying upfront. I arranged a boiler install date..... but the day before, I was contacted to say it couldnt be met. Another date was arranged..... and again it was cancelled. A third date was arranged (a week after the original date) and I was getting concerned. However, I was contacted by the installer, and felt reassured. Now I was concerned about the quality of the installer. Well - as soon as he started working, my fears vanished. He was fantastic - meticulous, super-tidy, speedy, thorough, knowledgable. The install was done in half a day - zero mess, great workmanship. Honestly the best tradesman thats ever been in my house. The Veissman boiler & nest is great - a very happy customer. edit - 3 years later.... its been the best boiler I've ever had. not even the merest hint of a problem. very happy.

From start to finish, the process was incredibly smooth. A huge shout-out to Isabel who was an absolute star – she responded to all my emails super quickly, even after months of my various questions. She was consistently friendly, helpful, and truly a pleasure to deal with. Hannah also deserves a special mention for efficiently arranging JDM Earth to carry out the installation. Speaking of JDM Earth, they were fantastic! I checked their five-star reviews online before agreeing, and they certainly lived up to their reputation. The entire installation was seamless. The heatable.co.uk website itself made the planning stage a breeze. It was so easy to use, letting me figure out how many panels would fit on my roof, and any tailored adjustments I requested were handled perfectly by Isabel. And let's not forget their YouTube channel – it's brilliant! The videos are not only informative but also genuinely funny and incredibly well-edited. I was thoroughly impressed with the entire experience!

Unfortunately I have nothing good to say about this company. I made it clear when booking the work for a new boiler that the property was empty. Despite this I didn't receive any communication from heatable when the work was completed. The engineer also broke my garage door, denied it despite neighbours witnessing it and then proceeded to swear at me down the phone when I questioned him about it. I raised all these points with Heatable and not only did they refuse to pay for the garage door repair but they didn't even offer an apology for the way the engineer spoke to me. Absolutely terrible customer service, I would recommend you avoid them at all costs.

I had a bit of a rough time with other solar companies, they all seemed to be saying the same thing, and it didn't feel right. Thankfully, a friend pointed me towards Heatable, and I'm really glad they did. Paul was fantastic, super knowledgeable and straight-up, and even helped me with a tariff question after the install. With so many solar companies out there, you'd be doing yourself a favour to talk to Heatable

Had a boiler fitted by this company. Just after the 12 month warranty period was over it started to leak. They weren't really interested in supporting with this. Went to a private local engineer who came out to have a look and stated that the pipes had not been sealed properly . Had to pay out of our pocket to fix this problem. Would never use this company again.

⭐⭐⭐⭐⭐ We recently had a new boiler installed by Heatable, a fantastic small family-run business, and we couldn’t be happier with the service! From start to finish, everything was handled smoothly and professionally. A special shoutout to Harry, the young lad who fitted the boiler his workmanship was outstanding, and he completed the job to an exceptionally high standard. The whole process was stress-free, and Heatable took care of everything. We would highly recommend them to anyone in need of a new boiler! Thank you Mr & Mrs Bailey

Really happy with battery install, can’t fault install team. However communication on timelines from head office wasn’t brilliant. Told on ordering the battery would be ready to fit in around 45 days, ended up taking over 100. Told one thing then the other, felt a bit messed about. Need to be clearer with timelines and expectations from the start.

I had Chis and Craig come out to do a System Boiler swap to a Combi boiler. My previous boiler was a Floor Standing Potterton floor standing boiler. Many Companies and Gas Safe Engineers looked at the job and recursed it. When Chris and Craig came over this morning l was a bit skeptical but as they started to carry out the work l was getting really impressed and relaxed. Amazing Dua who maintained there professionalism and integrity along with there friendly and respectful attitude. 100% WILL RECOMMEND THEM ⭐️⭐️⭐️⭐️⭐️

Absolutely brilliant service from Heatable. Only 2 days from ordering to installing our new boiler. The contractors from Roda properties that arrived to fit our boiler were brilliant, cleaned up after themselves and fully explained how to use our new boiler before leaving. Would 100% recommend and use again in the future

Our boiler was making dodgy scary noises Wednesday (Jan 2025) and a day and a half later, Steph from Heatable was installing our new boiler. Friendly, respectful, professional. Steph was great from start to finish and we're happily enjoying our hot water and heating.

I recently had a Powerwall 3 installed by Heatable and I couldn’t be more pleased with the entire process especially the customer service from David S at Heatable. They handled everything within a decent time frame, Ordered 20th September 2024 and installed 9th December 2024 most of the time between order to install was waiting for the approval for size of export I was allowed from local electric network operator once this was approved, they were quite to get an install date booked in even giving me an update to say the engineers would be with me just after 9 due to doing another small local job first. The installation was great and installed where I wanted the unit to go. I highly recommend Heatables to anyone looking to enhance their home’s energy efficiency and start their renewables journey, It’s been a fantastic investment for my home and my future especially being the only company offering 0% finance over 3 years!

Terrible experience. The first boiler installation appointment was canceled at the last minute, and the second appointment was a no-show. The boiler was finally installed on the third attempt by a local subcontracted engineer. After installation, the boiler’s pressure kept dropping. When I contacted customer support, they blamed me, insisting there was a leak in the central heating system without even inspecting the boiler. Despite multiple emails and follow-ups, I eventually convinced the original engineer to return. He confirmed there was no leak and identified a faulty expansion vessel in the boiler. However, he refused to fix it, stating it had to be repaired under warranty. A Vaillant engineer was finally booked for the following day. I would not recommend Heatable. Their customer support is unprofessional, and they show poor accountability for their work. Location B73

Extremely disappointed with Heatable's service. We originally booked a boiler installation for Tuesday, but they delayed it to Friday morning. To make matters worse, they didn’t even show up on time, arriving towards the end of the day. We’ve been left without heating, hot water, or gas for days during the cold, and we are *still waiting for the boiler to be installed*. This has completely ruined our Christmas plans as we were supposed to be traveling. Unreliable and unprofessional—would not recommend.

Solid customer care, great order to install flow, excellent installation technician

Got a boiler installed 5 years ago...our old boiler sat nicely in a kitchen cupboard..tge installer said due to the filter needing to be in a certain place for the new boiler the cupboard would have to be removed..so it was mounted on the wall....since then iv had 5 different plumbers all saying the same thing that the filter did not have to go there and the cupboard could have been kept in place it was just laziness by the installer..where the filter is you can't even remove the top to clean as it hits the boiler...won't use this company again

Awesome job

We had a boiler replaced almost a year ago and can’t fault the experience or operation of the boiler since. Heatable were very informative and knowledgable throughout and the interest free payment option was a total no brainier and quite hard to find anywhere else. Highly recommend.

Appalling experience speaking to Paul Roper from Heatable today. I am shocked that he tells a prospective customer to not waste his time and accusing me of using him as a price comparison service!! I do beg your pardon, it was a consultation call you have scheduled and I am spending tens of thousands and want to know what I am getting. Unbelievably rude!

I've plugged into the sun, you should too... I used Heatable for a recent solar installation of 12x REA panels with enphase microinverters and a Tesla Powerwall 2. From the initial design call, through to installation and aftercare, I could not fault them. Such care and attention when carrying out the work. I look forward to years of solar energy and bill savings..

We had a new boiler installed and it left us with no heating or hot water for more than 48 hours due to them not getting an engineer back to sort it. They then thought £75 was enough compensation when we had to take 2 days off work to wait for someone to come fix it and the inconvenience of leaving us with 2 young children, one with autism who we need to bath regularly due to sensory issues and needing to keep clean and we was unable to do this. So poor!

Amazing company to deal with from start to finish. Would high recommend for Solar 👍🏾

After care heatable is a joke been unprofessional team most of time will promise something and make appointments and nobody will show up....

Unfortunately my 1 day boiler replacement turned into 4 days, due to Heatable’s substandard selection contractors. Day 1 - refused to travel due to weather. Contractor booked from other side of the country. No weather warnings in place. Day 2 - Contractor turned up half way through the day, did a quick rip out and instal and didn’t complete the magnaclense flush which was part of the deal I paid for. Day 3 - magnaclense complete by 3rd contractor who flagged some additional concerns about the installation which were returned to bearable for assessment resulting in remediation required. Positive contractor experience on this visit. Day 4 - remediation works carried out. Positive contractor experience on this visit. Heatable offered a “goodwill gesture” which in my view did not come close to compensating for the level of inconvenience I experienced, hence my negative review. Please beware.

Very poor, left a mess and damaged my furniture. Left with cold radiator which was previously working fine and no after care. It’s pot luck which engineer you get. I would recommend you contacting a local gas engineer who has more pride in their work, rather than this service.

Customer service was really good and the person I spoke with was really helpful and patient. I would definitely recommend Heatable in the future to anyone who may need their services.

Had them service my boiler after fitting it the year before. They even had a price offer going on the service visit too..

Terrible company.. they walked dog excrement throughout the house not once but twice!.. they caused a leak as they didn't tighten a fitting so there was water coming through the ceiling! Sent numerous emails to lodge a complaint but had no response.. just a joke.

No issues

Very good service kept me up to date on what's happening . Highly recommended

Absolutely brilliant service! Good communication from both heatable and the installer. Arrived when they said they would and got to work immediately without any faffing about. Job completed in 1 day and David the installer was friendly, thorough, knowledgeable and approachable. Would absolutely recommend heatable to anyone who needs a new boiler

Fantastic

Good quality and value service.

As a dyslexic I don’t normally write reviews, but I feel so disappointed I feel I must do so. After a lot of research reading reviews etc and quotations & receiving endless sales emails and telephones calls I finally decided to order my new gas combi boiler from Heatable. So, after many emails finalising the quotation I ordered a Viessmann Vitodens 050-w, I already owned a Google Nest thermostat which was only 9 months old, so I paid the extra £5.00 for it to be connected to the new boiler via Open-Therm. The ordering process was simple and straightforward, all I needed to do was to take a few photos of my current boiler and some external views showing the location of the flue and upload them from the link Heatable sent me. Then Heatable would review them and inform me of any concerns or any additional costs. As my current boiler was fitted on an external wall inside an airing cupboard it was a straightforward installation. After a short time, I received an email from Heatable confirming this so locking down the fixed price thus ensuring no nasty price increases for any additional work and a installation date was agreed for the 24th October. At 08:15am on the morning of the install the parts were delivered by Wolseley, and at 08:40am the engineer arrived. He initially undertook a site assessment viewing the current boiler, water/gas pipework’s and flue. He raised a slight concern about the width of the cupboard opening but after some measurements he confirmed all was good to go. The installation took an unbelievable 5 hours, and all seems fine. However, I was left without heating for 4 days due to the engineer’s failure to configure the system correctly. It took a visit from the Boiler manufacture Viessmann to sort out the mess the Heatable engineer left me in. Since the Viessmann engineer visit the Central heating system has been working without any problems, which proofs to me the cause of the problems was due to Heatable’s installation engineer not commissioning the boiler correctly. On the evening of Friday 27th October I issued a formal written complaint to Heatable, but so far I have not received an reply or any other apology. In writing this review it has been 5 days from me emailing the complaint letter, I doubt if I will hear anything from them but who knows. Just a formal apology would be nice. Overall, the installation all depends on the knowledge and skill who Heatable sub-contracted the installation too. Unfortunately, in my case I was let down.

Dont waste time, and especially money on BG!! Heatable are much more customer focused and definitely cheaper. Nothing stopped them from delivering a fantastic service in less than a week. They are in constant touch with you making sure everything goes smoothly. They leave no stone unturned to make sure we were happy with the service. We had our very old system turned into brand new combi system. We came across an issue with our original installation that was dealt with at no extra cost. Dont look any further, choose Heatable and you will be a very satisfied customer like we are now!

Very impressive service. Did a quote and submitted it. Promptly was asked for for images of the old boiler. Provided this and got a call and email to confirm the visit. Then got a email stating that the engineer would take down the boiler kitchen unit but won't be able to put it back up, I had planned to remove it beforehand anyway. Nick arrived on time as requested and promptly replaced the boiler with zero complaints. System up and running on same day. Would highly recommend.

I'm a Heatable fan. I'm a Heatable fan. Excellent customer service. End to end ownership from bringing the equipment to having qualified engineers doing the install. Very responsive over phone or email. I had a complex install with roof access needed from another roof access company and they coordinated well with the company and got the job done in a single day. And iHeat, their competitor, refused to do the job saying its complex. Caveat (though nothing works against their professionalism and excellent execution) - they're an aggregator - so the boiler will be picked up from some merchant, and the boiler engineer is from their network (not necessarily employed by them) - hence coordination can be an issue. But it all gets done eventually.

We had Paul around from Heatable to remove a tank boiler system and replace with a combi. Quite a challenging job which required him sawing up tanks in a cramped loft with flashlight, installing exterior piping, removing the existing tank and carrying heavy waste material up a steep alley. He also removed the flue from a neighbour's garden with no problems and was chipper throughout. He worked three 11 hour days without a lunch break to get the job done because there is a vulnerable person in the house. He vacuumed every night and treated our home with respect, removing his shoes and checking to see if he could enter rooms each time to work on radiators upstairs. Boiler working very well and it was a relief to have someone competent and hardworking just getting on with the job, instead of finding problems or hidden costs. Recommended.

We had our boiler conversion done via heatable, the process from start to end has been smooth. Heatable was very good on price too. We was appointed Dan Brown as out appointed fitter. He was very professional and clean with his work, he explained everything in depth to me and my wife. Overall great experience and fitter.

Had a brand new Combi boiler fit which started leaking a day later! After 2-3 days engineer revisited to fit a pipe that he forgot to connect! After this the boiler completely stopped working so another engineer visit required. It would appear this time the engineer forgot to switch the gas back on, bearing in mind Heatable sent Worcester Bosch out saying that this fault isn’t their issue! A few days later found the weather seal for the flue on the outside of the house coming off! So again another engineer visit required. The engineer this time had to fit a new seal as the old one had been stretched when fitting. By this time I had lost all faith in the install and told Heatable I wanted them to re-check and inspect the install or I will go to gasafe for them to inspect. They told me they would speak to their department and get back to me after my holiday, I’ve heard nothing since. Clearly not interested once they have made their sale! Make your own minds up but I certainly won’t use or recommend.

Having received a number of quotations from local gas engineers to install a new Worcester Bosch boiler, I was horrified at what they were charging. When making a large purchase like this, I always do plenty of research to ensure I choose the right product from the right supplier. I spent weeks researching and had quotes from 5 local engineers. I then decided to check out online companies and there are few to choose from. Only one however is recommended by 'Which' and that is Heatable. From my initial contact through to installation, I cannot fault this company. There was an issue on the day but this was quickly resolved and in no way hinders my recommending Heatable to anyone who is looking for a first class job from a reputable company. They came in over £1000 cheaper than local firms and that's a massive saving to anyone in the current climate. Well done Heatable!

Fantastic service by installer .boiler so much more econimical than old boiler

Installed a boiler. Showers were working prior to installation. Now no hot water. Not proven that it wasn’t because of the installation - no offer to try and resolve it. Now left with further costs to pick up ourselves. Patrick who works in customer service was sarcastic, dismissive, using words to the effect of “it is what it is” .. not understanding considering the situation. It’s very disappointing… be aware when choosing them. They may be cheaper than others but there’s a reason why. Very helpful pre installation when times are good, terrible attitude after but maybe I got one of the underperformers

Brilliant company , seemless from the start to finish

From placing the order through to installation it was a seamless process. I decided to go with Heatable due to both their competitive pricing and "Which? Trusted Trader" status, and they didn't disappoint. The Engineer did a top quality job, he was clear in explaining some additional pipe work that was required to upgrade the Gas supply and install the condensation drainage that was completed neatly. All this was covered as part of the Fixed price quote without any extras to pay.

excellent all round

Really efficient and complete installation of a new boiler. Very short lead time from buying to installation. Couldn't be happier with the service and the boiler.

Heatable replaced my existing boiler which was 20 years old. they gave good advice which I could understand, gave me a range of options and a competetive quote which I had market tested. they also provided a simple financing system. Good package good after sales service no messing about . would highly recommend them

I had the new boiler installed 2 months ago but I decided to review the installation and boiler performance after a decent time period. The installation was completed in three hours and the boiler was up and running. The installer, James, explained the operation and controls fully and left the installation clean and tidy. The new boiler is proving to be more cost effective compared to the old one. I can highly recommend Heatable and James to anyone considering a new boiler installation.

Boiler replacement. After giving up on tradesmen who came out to see work required and never quoted I came across Heatable online. An online quote, a few pics later and a few days later, Boiler replaced. No hassle. If this is the future of household repairs bring it on.

Excellent experience from start to finish. Installer was very professional, took great pride in his work (even pipe clips were all placed exactly parallel so work looks super neat). Good price and really happy overall.

Our boiler died on a Thursday. I went online (via uSwitch) & found Heatable. Appeared to be excellent value. I got a £100 discount through Blue Light Card as well. having filled in the form & paid, I had to send lots of photos on their app of the old boiler, its location & pics of thee outside & access to the flue.. Booked Merrick in for the following Tuesday. (could have had Monday but was away). Turned up on time, knew his stuff - did everything drilling holes in walls, paperwork, even the overflow exterior pipework. All done in under a day (9am to 4pm). Excellent value & no problems since (it was done three weeks ago). Much better, cheaper, more economic than BG.

I rarely write reviews but feel I have to given the mind-blowing service I received from Heatable. After being hugely let down by British Gas, I turned to Heatable who installed my new boiler in 3 days from pressing the "order" button! The engineer turned up bang on time (even though he had to drive 50 miles!), finished early, cleaned up after himself, was very friendly and explained exactly what he was planning to do. His boss then drove 50 miles (2hrs because of traffic) to check his work and signed everything off. No one left until everything was checked and signed off. Very impressed with the service and the value for money! I would like to say I'd use them again, but I'm hoping not to have to get a new boiler within the next 10 years! Heatable are very highly recommended.

Overall, I had very bad experience. To get the initial sale/booking process was easy, quick and efficient - installation booked within 48 hrs. However, the after sale service was terrible. The installation was messy, faulty and still working on it being fixed right now. I got upsold to a pro flush that the 3rd party plumbers and Bosch engineer (as Heatable wouldn't help out to resolve or compensate) believe it caused a leak in my pipe that resulted in an additional £500 to fix (carpentry and pipe leak). I tried discussing with the after sales manager and team, no goodwill gesture or accountability taken on their side. I'd suggest Heatable to be more thorough with the people they outsource the installation to and take responsibility for their level of craftsmanship.

From the initial request to the installation everything was really smooth and easy. I booked one day and installation was the next. The engineer was here prompt and kept me informed of the time he would be at our property. He showed me how the system works and went above and beyond to ensure that every radiator in the house was responding to the new system. Brilliant Service thank you.

Great service

Nice easy service

Boiler and new pump installation

Fab service from booking to the job getting finished

Didn't do the job properly and customer service is probably the worst customer service I've seen

Absolutely brilliant service, well worth the money.

Fast and efficient service at a very keen price - highly recommended.

I have already written a very positive review re. Heatable.

On time,clean and tidy afterwards, half the price of British gas

Great service, very knowledgeable and helpful, did a great job.

Excellent service, professional and experienced. Very happy. Will definitely recommend.

Flexible, professional and polite, installation of new boiler and explanation of use was excellent

Highly recommended… efficient, good communication, priced beating local companies,after sales service excellent

Came on time. Had everything needed for the job. Got on with it and got it done on time. Even had to do extra work to comply with policy.

Excellent. From quote to fitted and working in 48hrs. Can't fault them

The best and most fastest customer service department. Very professional and efficient. Would definitely recommend and use again.

Andy Simmons was great! On time, even tidied up after himself… quick and efficient!

New boiler installed, excellent customer service, quick, efficient and great value. I would highly recommend

Fantastic new boiler installed exactly as expected. Really good engineer and very pleased with the boiler and service. Thank you!

The engineers were on time, friendly and professional. They finished the work to a high standard and were patient to advise accordingly.

Left the old flue and fixings in the roof. Didn't have a roof ladder so we had to ring round and borrow one from a friend who is a roofer.

First class Luke Hartley did a fantastic job on our boiler installation very competent quick and efficient would recommend Heatable and Luke to anyone

Wonderful service and extremely professional and helpful installation. Very happy with the comprehensive package I ordered. Good value for money.

Brian was very professional, punctual, kept us informed all through the boiler replacement as to where he would be working. Was very neat and tidy. Great job 10/10.

Ordered and fitted within 24 hours. A really professional tradesman arrived on time, completed the work and cleaned up within a few hours.

Quick, competitively priced, responsive, efficient. The process was easy, the installation was flawless. They even reacted to a change in the plan and refunded me the difference. Excellent.

Heatable gave competitive all inclusive price to fit a new Worcester Bosch boiler. Very pleased with the fitting and performance of the boiler. I would recommend.

Had to get a brew boiler installed, excellent service manager to get it all done in one day which was fantastic and didn't leave any mess behind. As I wasn't in for the day even left his number in case there were any issues that I needed to follow up on.

Did exactly what they said they would, installed a new boiler and pipes. Very efficient, friendly and tidy engineers, left everything clean after the installation. Price not the lowest but excellent service received

I am very happy with heatable, the engineer sandeep, has replaced the boiler for me, he was polite friendly and knowledgeable after he finished the installation left the area clean and tidy. I found heatable, reliable,responsive,trustworthy, specially Isabel has handled my Inquiry professionally, thank you Isabel, I will definitely recommend heatable to friends and family.

Heatable arranged for a next day visit from Bosch ( Simon) who got my new boiler working again and repressurised it. He did advise me to get the filling loop moved to a more reasonable place and explained a bit more about system and boiler pressures. he felt it was probably air in the old system and would probably be OK going forwards as boiler tests showed the boiler was OK. I will keep an eye on pressure levels in future

Lovely fitters, very polite and efficient, and super happy with the boiler! Only issues were confusion re installation, had to delay for weeks as it wasn't initially possible to fit without removing the current kitchen. All worked out in the end but was frustrated that this couldn't be determined as I'd already sent in photos of the current set up. Secondly, I had planned on scrapping the copper tank in my airing cupboard but it was removed from the house before I knew so I didn't get the opportunity. I'm sure just part of the process but was a little disappointed to not get the option to get rid myself (£). Oh another huge +++ was they actually changed the installation date very late notice at my request when the current boiler packed in! So suuuuuper grateful they moved things around to help with that. Thanks so much.

Very happy with the service from Heatable, quick and easy to book online and they were with us in 4 days. Customer service was excellent and our engineer was professional, quick and prompt. Altogether a completely straight forward and fuss free, high quality service. Highly recommended.

Great , guys , worked efficiently and we were kept up to date on the progress , very clean workman that cared about the property they worked in , and even with a long travel time they wouldn't leave untill they knew everything was finished , fully workable and we knew how to control the system . Hard working guys , and great work ethics. Even the guys in the office , gave great customer service, so an all round fantastic company , that we would use again . Thank you Heatable , for all your great work , from 1st contact to present day .

I had my boiler with water tank replaced with a combi boiler. I cannot fault this company, when booking I was able to select a date within 7 days. There was a problem with the boiler I had chosen therefore, a boiler upgrade was given free of charge. The whole process is so seamless - you even take pictures of the pertinent areas so the engineer can see in advance. Engineer calls on the day to say when to expect them, pleasant and courteous. I had a small problem once left but the engineer video called me to rectify and it was sorted within seconds. Would definitely use again if I need to. Cannot fault Heatable.

Heatable helped me through what I thought would be a stressful process! Helped me pick the perfect boiler for my home without trying to sell me the most flashy one! Once I'd organised a day for installation I got a call on the day that there had been an issue and it would have to be done the next day, this was fine as they called early enough that I could organise going to work instead of wasting a holiday day! The installer arrived bang on 8am the next day and we're extremely friendly and professional and got me up and running by mid afternoon, they explained what they had done etc and how to use the system. Heatable then organise my warranty which helped me so so much. Would 100% recommend

We had our new boiler installed by the Heatable engineer Sam Dix on 20th March, and I was really impressed with his manner, workmanship and professionalism, plus the the attention we received from the Heatable Sales team. At the suggestion of the Sales team, I spoke to Sam before his arrival, and agreed to an early 7.30am start time on the installation day. I also sent him a photo of the flue on the roof so he could see the type of roof slate used. Sam arrived on time, and immediately put protective dust sheets from the front door up two flights of stairs to the old boiler. By 9.00am, the heating system was drained down, and the old boiler stacked neatly on the driveway. The new boiler and accessories were delivered at 9.15am, and by lunchtime the boiler was in situ with pipes connected and the water was switched back on. 1.00pm and Sam was up on the roof installing the new flue, undeterred by heavy rain! By 3.00pm, the boiler was running, and Sam was carrying out the various final checks. At all times, Sam kept me fully informed, and discussed how he would run the new pipe work. His pipe work was neat and tidy with clean joints. Before he left, he ran through the boiler functions, the Hive control system and the filters. He left mid afternoon, having cleared everything away, and loaded the old boiler and fittings onto his van. I would have no hesitation in recommending Sam and Heatable to our neighbours. The whole surrounding development of houses were fitted with the same Powermax boilers between 14 and 17 years ago. I’d imagine they’re all coming to the end of their reliable lifespan, and will need replacing over the next few years! I first contacted Heatable on a Wednesday. By the afternoon of the following Monday our new boiler was installed and running smoothly! Very impressive. Thank you Heatable

I had a new boiler installed as my old one had packed in. It was fitted by the afternoon and I had a great 2 hr soak in the tub that evening. All mess cleared away and fitter just got on with the job. I would highly recommend.

All booked on-line and the availability dates clearly laid out. Engineer arrived on-time and explained what needed to be done and how long it would take. Old boiler removed and new one installed within 8hrs. We checked all the heating system and hot water before leaving. Would recommend.

From start to finish I had an excellent service. Professional and extremely fast. Engineer was great, very knowledgeable and fitted everything to a very good standard. I am very happy with the service and communication that was provided by Heatable, and would use them again in a heartbeat.

I needed a new Boiler fitted quickly, Heatable gave me a very competitive quote upfront and i was able to break it down monthly. I ordered right away and within Days i had someone out to fit it. the fitting took no longer than half a day and the man who fitted it was lovely!! top bloke. It has been an amazing investment and i would really recommend using HEATABLE for any home needs

My boiler broke and I needed a very quick turnaround to get my heating and hot water back on. The Heatable team were very dedicated and helpful, and they presented me with a few options for me to select. The turnaround time was also very quick. I had received a few quotes and Heatable were the cheapest and quickest by far. I placed the order on a Saturday and they had installed it by the Tuesday in one day. Other quotes suggested that it would take over a week between order and install, which is not what you want during the cold winter months! Thanks to my engineer David Harris for being so quick. It was estimated to be two days and he did it in one! Great communicating throughout the day too. A really nice guy.

From initial booking through to installation, the process has been pretty seamless. We have a 170 yr old stone farmhouse with a fairly old heating system. This complex installation was removed including the old tank and pipework and replaced with a new, efficient combi boiler with a huge warranty. We're very happy with the new boiler and the Hive heating system couldn't be easier to use.

Heatable were great contacted them on Sunday new boiler installed on Wednesday, took away the old boiler, gas engineer Jay and his colleague arrived early and had it up and running by mid afternoon. Well worth using this company.

Our old boiler broke so we had a new one fitted from your range. Symon came and fitted it. He encountered many issues but still managed to do a perfect job. Very friendly, polite and professional man who clearly knows what he's doing

We had to replace our 12 year old boiler at short notice during the coldest part of the year, but Heatable got a new boiler installed in double quick time. We did have an issue once the boiler was fitted that was unrelated, but again they helped us get that corrected very quickly. All this happened while our Central Heating Cover providers took two weeks to sort out an unrelated issue.

I had a boiler replacement by Heatable and from the time that the engineer (Pete Kelly) arrived - at exactly the time he told me to expect him - the service provided was excellent. The engineer and his apprentice were friendly and helpful, resourceful and capable and completed the installation keeping disruption to a minimum. Everything that I had requested be done was completed without any reminders being necessary - my 'Hive' controls were re-set up for example and when they left, the area was so clean that you wouldn't have known they had been here. The pre-installation service was also very good. Due to the location of my flue, I required a scaffold to be erected and they liaised directly with my scaffolder to make sure that it was installed to give them the access they required. They were able to attend on the date that I required and all their pre-planning was good as the job on the day went without and problem. they helped my by ensuring I had the correct discount code applied and, with this, I challenge anyone to obtain a better deal in terms of price and value for money. I would thoroughly recommend Heatable to anyone looking to replace their boiler and would definitely use them again for this (but hopefully not for the next decade or so ;))

Really easy ordering process, good price, installation is comprehensive(so no nasty surprises). The installation was completed within a couple of days of ordering. I ordered the package with 2 years free servicing and 12 years guarantee. The boiler is great and the Hive control system great but we did need help from Hive on the set up. Heatable also fully assessed the installation once done via extensive photos taken by the installer. They then sent an engineer to remedy a couple of issues they had spotted. Based on my experiences, I recommend Heatable

We had a great experience with Heatable. The whole process was very easy from start to finish. I applied for finance online and received the decision almost immediately. The installation was scheduled for 9 days later. The engineer was great - knowledgeable and professional and the installation was done without any issues. I’m very happy with my new boiler as well as the thermostat and would definitely recommend Heatable.

Engineer arrived on time, worked efficiently and got the job done with no issues. New boiler (and installation) was reasonably priced, and they were able to do the install at the weekend, which was ideal for me. Can't fault them, would definitely recommend them to anyone who needs a new boiler.

Pleased with the service

Great service

Start to finish spot on

Prompt and excellent service

Good experience, hassle free

Everything was professionally and of a high standard

Quick,efficient excellent service.

Great service have recommended to friend

Great service, would thoroughly recommend

Easy process all round. From ordering to installation.

Excellent service will definitely use again

Reasonable deal for a boiler which was fitted promptly.

Quick everything done replied to a fault sent main people to check no problem

Great service, prompt and did exactly as promised

Brilliant company clean tidy friendly work force brilliant job

Excellent company to deal with. The customer service is superb.

Quick and easy process, brilliant product and couldn’t recommend any higher!!

Very easy to access, all necessary information is provided and everything was complete in a timely manner.

Absolutely first class fitting of our viessman boiler by heatable. Would certainly recommend.

Excellent service quick installation. Very professional and friendly service

Good communication with Heatable and the engineers fitting the boiler. No hassle straight forward business.

Really impressed with all communications with Heatable and the professionalism of the engineer who completed the work to a very high standard.

Great company to buy boiler from quick installation and very good engineers working for them

Great guys, very polite and left everything tidy, mix up over boiler but they sorted it asap, all good so far

Excellent customer service and professional installation, so hassle free and a pleasure to do business.

Excellent service, everything included. No hidden fees. Gas safe installation with certificate. Very nice

Heatable fitted my new boiler, no issues, left my house clean and tidy, boiler has already saved us lots of money and my house is so much warmer

Boiler installation booked and done within 48 hours. Great service.

Very impressed with this company - great deal on the boiler and next-day installation. Also very helpful staff on the phone

The two men that installed our new boiler did a brilliant job proffesional no mess and very pleasant would definitely recommend them

Excellent service from start to finish. Competitive pricing, easy to order and book and a very efficient and friendly installer. Couldn’t ask for more

Replaced an on-the-way out boiler within 24 hours. Cracking job all round installing the new, very neat and tidy.

Excellent advice and service from start to finish, very professional installation by their engineer, boiler working exceptionally well, would definitely recommend.

My experience with Heatable has been v.good. I had the pleasure of dealing with Rob from the customer service department and he was patient and very informative with my endless questions. Thank you

Enquired on Tuesday, boiler installed Thursday, very reasonable price and good that they offer 4 year’s interest free finance, installer Adam was very professional and reliable

Monday I checked the website, Wednesday I had a new boiler fitted, good value, and very professional , from start to finish.

I got my new boiler from Heatable. It was really convenient to purchase it and organise the installation. The price was very good too. Would definitely recommend.

The use of Heatable to replace our old Central Heating Boiler was a smooth trouble free experience. It would be difficult to find fault.

The guys arrived bang on time and got straight to it, no messing around. They didn't stop all day until they were done and satisfied. Top notch crew and job all round!

Great service, fantastic company. New boiler ordered and fitted within 5 days. Working a treat.

2 superb lads fitted a WB 4000 boiler. They were so professional, so knowledgeable, so tidy and above all so polite. Highly recommend this company. Heatable are Hot stuff

Got best price on market including XLVVV referral discount , fitted by local professional within 2 days and guaranteed for 12 years.

Can’t fault the service we received. Professional, on time and the work completed to a high standard. Oh and it beat my gas supplier quote by over £1000.

Excellent service from the firm at a much lower cost than a large national firm. Very happy with the quality of the work and the boiler has been working brilliantly. Highly recommended.

A professional, friendly and reliable company. Who are able to install systems as quickly as possible. Their fixed pices for different systems, and situations are compatible, if not better than any other I have found. THANKS

Unbeatable Heatable! Top standard from the get go, quick quote, friendly professional fitter and job done to a high standard! I’d never heard of them previously and was looking at all the big names in the industry first but so glad I chose Heatable. Highly recommend and excellent service throughout. Anyone mentions anything boiler/ heating related I’m championing Heatable! Well done and thank you!

Heatable is a company that are very efficient with an excellent website. Answering a few simple questions about your house, eg. number of baths and showers, and what type of boiler you are replacing is all that is required. You are presented with a range of suitable boilers for you to choose - there is no pressure to have a particular brand. Installation was carried out exactly as planned - we chose the date - and a very tidy job was achieved.

Amazing response time. Originally i thought it would be hard to get a new boiler installed quickly. But I was wrong. The online booking system and picture upload allowed the engineers to get advance notice of what would be needed. When they arrived everything was known. So it only took them 2/3 of a day. They kept everything going with a little help of coffee supply for moral purposes. I was impressed.

Genuinely very impressive company. Initially I thought the price was too good to be true (after a quote from British gas). From start to finish the process was top notch. Heatable sourced a requested none stock boiler which I wanted and converted my old aga rayburn fired system into a combi with the minimum of fuss at a VERY fair price. The engineer Kevin was a great guy and took that extra little step to ensure the job was completed to the highest possible standard. I'd certainly recommend Heatable to anyone.

We had a new combi boiler installed through Heatable in January 2023. The process was really easy after we did our research and chose the boiler we wanted. The heating engineer, Robbie was polite, efficient, clean and tidy. He worked quietly and gave a good demo about using the system. Heatable we’re great to deal with.

We had never heard of Heatable before until my dad mentioned them to me as me and my partner had just moved in to our first home and we needed to upgrade the boiler as it was quite old, we also needed to upgrade two radiators, so when we looked on Heatable, it was a win for us. The prices suited our budget compared to other bigger brands, and the dates you can choose are convenient. Adam came in the morning and got straight to work, he made sure everything was in good working condition before leaving, he was there for a while, I felt bad as it was quite cold! Everything was tidied after, and he went through the thermostat with us, and gave us a few tips on what temperature to have the radiators on etc, during this horrible time with the living crisis. All in all, me and my partner highly recommend Heatable, they are efficient, affordable, reliable and good quality. Thank you Heatable! 😊

Very easy process,from start to finish,chose my boiler package,and fitted two days later. Installation was excellent,and new controls explained to me. Recommended to all !

Can't recommend Heatable enough, they were excellent from start to finish. Blew the competition out of the water. Boiler broke Friday, Saturday we booked with E-on for Tuesday, Monday E-on cancelled on us with no explanation, Monday afternoon booked with Heatable for the following day and by Tuesday afternoon everything was taken care of. Website was clear and easy to use, finance was sorted out swiftly, an error on my part was corrected without fuss, the installation was quick, on time, professional and efficient, they went above and beyond.

I wanted a new boiler installed and the process was easy from start to finish for a fixed price. Brian found a creative solution to some piping issues and completed the job in one day. I had an issue later that evening and Brian called me back to tell me how to fix it. Thanks.

We were looking to replace a 20+ year old boiler in a property we recently purchased, Heatable came up as a supplier and just seemed the right fit for convenience and price. Experience was great from purchasing up until the install, was hassle free and couldn't ask for more. However our praise really and truly has to go to Manjit Singh of Heating With Care our engineer for the job. On the day of the install Manjit was a true professional, informative and most importantly honest during the whole install (which is hard to find these days) as well as a genuinely nice guy. Manjit arrived promptly at 8am on the day of install and didn't leave until it was finished and he was happy as well as us with the install (which turned out to be a 16 hour day). We cant thank Manjit enough for what he did and he exceeded all expectations. Note to Heatable - the above contractor is certainly a credit to your company and hopefully he remains one with you. Anyone thinking of using Heatable don't delay you wont be disappointed & can/will fully recommend them. If anyone has Manjit Singh of Heating With Care for your install you will be in very good hands, he has gained a loyal customer from this experience.

A first class service. I ordered a new boiler installation on a Wednesday. It was delivered, fitting and fully operational just two days later. The price was ultra competitive and the service brilliant.

Bosch 4000 installed competitive & fair company. Would definitely recommend. On first visit the installer complained he was subcontractor and that he wanted his mate on the job so he could do the flue out the roof after British Gas had said it wouldn’t be required. Installer was very lazy but job done and a fractionally higher than originally quoted. Heatable should be a little more firm on the contractors they employ as I feel the engineer didn’t want to be doing the quoted job but he wanted to do it a way with extra work and money for him and his “mate”.

I bout a boiler from Heatable. Excellent experience, the staff are very polite, responsive and very professional. They responded within minutes whenever I had any query. They arranged the engineer to come and install it within 3-4 days. I would certainly recommend them to family and friends.

from start to finish the experience was very good. the website is clear and easy to use. i could access all the information i needed before deciding on the boiler i wanted. i added on a couple of upgrades so everything was tailored as i wanted it. the engineer who came round was a very nice bloke and did a good job of what was a tricky installation due to various previous bodges. my boiler was fitted in a day, albeit slightly longer than i had hoped, but i appreciated the fact that the engineer wasn't going to leave until he had everything working and tested. the boiler has been running for a couple of months now, no problems. happy with the boiler, happy with the price, and happy with the installation.

Ordered a new boiler late on Wednesday night and they were here promptly by Thursday morning. The fitters were very professional and friendly. Also very clean and tidied up after themselves before leaving the site. Would highly recommend this company. No complaints whatsoever.

Had an amazing experience with heatable. I booked the installation on Saturday for the following Tuesday. They arrived on time, completed the job in a very timely fashion and left the house immaculate. The price was very competitive and I was able to spread the cost over a number of months. I would 100% recommend them to anybody.

Seamless process from start to finish at a great price. Got my quote in a few simple steps online, installation date was quick and installation was performed professionally and to a high standard. There is no better price for the quality of the boiler and its installation. Highly recommended

Initially this boiler installation took longer than it was meant to. However when I complained the company took full ownership and the problem was sorted very quickly. On the day, 2 engineers arrived with a labourer. They were incredibly professional, quick and just an all round joy to have in my house. They kept me informed about how things were progressing and always took extra care to be clean. All round bumpy start, great middle and the boiler install is still working so I am happy. I would use them again 100%.

This company was an absolute delight to do business with from start to finish. I was sceptical at first using an online quoting system though the quote that resulted from going through the questionnaire on line was exactly right. I was thinking there will be some hidden extra that would be found once an engineer was on site.....but no it went exactly as they said it would. The photos l sent of the existing were passed prior to the engineer coming to carry out the installation. The date agreed on was honoured and took slightly less than the two days l was advised of. All the old pipework and boiler are taken away and the place left clean and tidy. There were no hidden extras at all. The Heatable price was also the cheapest l got from all the different companies l obtained a quote from. The boiler is lovely and quiet and is so much better in every way than the out of date thing that l had before. The engineer was absolutely brilliant too. I cannot recommend Heatable strongly enough. 100% satisfied. One happy customer.

Very happy so far boiler and controls installed and working well. Time will tell but 1 month after install things look good. 2 years interest free credit saved me from dipping my ISA, only thing I'm missing is how the 2 included annual service visits will be sorted out.

The installation in its entirety was smoothly and professionally installed. Ross Baily the installation engineer not only worked skillfully above and beyond the call of duty (flushing the radiators etc.) he cleaned up all the installation debris and ran through the set up on the new boiler and timer with me; Leaving one relieved and happy customer. I would certainly recommend this company.

The process to get a quote and book the installation was good, the price was good (compared to 2 other quotes), the only issue was the installation was 2 days late, if it had been on time I would have given 5 stars. I think they should have compensated me a bit for the trouble, especially when cancelled on the 2nd day! I had to organise working from home on 2 days, and change plans on the 3rd day (Sat) when it was installed. The installation engineer was great though, a friendly guy who did a nice job, and left it clean and tidy, can’t fault the install.

100% recommended. I ordered a new boiler on the Monday and by the end of Tuesday I had a fully fitted boiler. The Heatable engineer came on time, was polite and professional and answered all of my questions. He walked me through the features and functionality of my new boiler and tidied up before he left.

Absolutely brilliant service. Had an appointment in about 3 days. Originally got declined for credit so was going to pay in one until the agent recommended Klarna instead and saved me dipping into my savings. She told me how to apply and then called me back as she saw the purchase go through. They then let you upload photos of your home and boiler area so no issues when the guys arrived to install and they removed my old boiler and installed the new one in just half a day. Can highly highly recommend to anyone and their prices seemed to beat anything else I found also along with offering 0% ... absolutely the future!

Great service. Easy to get on-line quotations and customer service team were very helpful too. Efficient process to arrange a new boiler installation which happened within a week. Next day was even an option but I needed more time to get ready! Pre-installation communication was excellent. Removal of old boiler and installation of new one was carried out by an extremely nice and professional local gas safe engineer. Would definitely recommend.

Very pleased with the whole experience. A new boiler was fitted, for a very reasonable price, and no mess was made, and carried out on time.

Had a new boiler etc installed, had friendly professional advice and quick clean installation by a professional plumber which left me feeling confident in the choice of boiler and pleased with the outcome, couldn’t have asked for more.

I had a boiler fitted from Heatable and from placing my order to completion I have been very impressed. The two men that came out were punctual, tidy, friendly, thorough and really took pride in their work. They spent time answering my questions at the end and I would definitely recommend using Heatable.

Very easy in placing order of the boiler. Date of installation was perfect as well as the fitter who has done an awesome job-very professional and polite.Altogether an excellent experience using Heatable! Highly recommended!!

So impressed! Was worried as only had keys a few days beforehand and was a very old building so concerned that whatever project I undertake needed to be done carefully. Matt arrived on time and had a look around. He asked me exactly what I wanted and how I wanted it done. A second engineer arrived to help and was just as good. As it was old pipes when the heating was turned on it started to leak and I started to panic. Matt came and had quick look and thankfully just needed tightening, which he did. He talked me through the new boiler and how it worked and left the place clean and tiny! Highly recommended!

Ordered new boiler and installation online, chose the best date for fitting and set up the direct debit. Very easy to use site, service was very good and I would recommend this company. I am a landlord and would have preferred to have received the gas safe certificate to my email address rather than leaving with the tenant.

I am very happy with heatable good customer service Very friendly

Great installer, prompt, pleasant, clean, knowledgeable, no fuss at all

20+ year old Alpha boiler finally broke down. Chose Heatable as replacement Alpha was an option. Ordered on Monday, fitted on Tuesday so really pleased with service. We had a very slight water leak which we reported directly to the engineer. He returned the following day and it is now working perfectly. Thanks

Dan, the boiler engineer, undertook a very challenging boiler installation, to say the least. It took him two days of solid work. The job required running new pipes from the gas meter at ground floor level, at the front of the house, all the way to my first-floor kitchen, at the complete opposite end of the property (pipes had to run through lounge, landing, and corridor). To make things worse, the flat is split level, with indoor stairs to contend with in the way of the pipes' run, plus obstacles under the lounge floor that did not allow to run pipes straight through - the only way would have been to have most of the floorboards lifted, which obviously I wasn't prepared to. Dan was able to devise the least disruptive solution through all these complexities while also considering the aesthetic aspect of the final result. He consulted with me throughout regarding the possible alternatives, to make sure I was happy with the direction of work, hence the final solution. He was also always happy to take on board my concerns and provide whatever further explanation I required, which I found very reassuring. Prior to the job itself, in my dealings with Heatable over the phone, I have found them to be very responsive and flexible (due to other works going on in the house and my own availablity the installation date had to be postponed a few times) as well as extremely pleasant. As for finance, given the cost of new boilers, the four-year, no-interest option is what allowed me to have a new one installed in the first place. As far as I could tell, the overall cost was competitive even when compared to companies that did not offer that kind of finance - in other words, it seemed to me that there was no undeclared interest already built into the final cost or, if there was, it was negligible. Finally, as it turns out, the Tado smart thermostat installed didn't seem to be the ideal choice after all. However, I contacted Heatable and they promptly agreed to come back to install a more suitable and, as it happens, cheaper alternative and refund the difference. On the whole, I couldn't be happier with all aspects of the service I received and have no hesitations in recommending Heatable.

Very professional and reliable. My boiler was installed by Adam. He communicated before he came to let me know what time he was coming. He left the area nice and clean. Had time to explain how to operate the boiler. Very reliable and professional. I am very pleased with his service x

My boiler broke down on the Monday morning, new boiler installed and running by Wednesday afternoon, gas engineers were quick and clean. Fantastic service

Kept us informed from start to finish , professional and helpfull service , we can really feel the difference now throuought the house after the new boiler installation. 5 star service !

We’ve just had a new boiler fitted through Heatable, converting from a system to a combi. The whole process was surprisingly quick and straightforward. Getting the initial quote on the website was really easy and the quote from Heatable beat every other one we got. We had a couple of questions before going ahead which were answered quickly by a friendly person on the webchat. The guys who came round to install the boiler were great- very professional, happy to answer any questions we had, and left everything tidy afterwards. We’re really pleased with everything and would recommend.

I chose to replace my old boiler with Heatable simply because after contacting a few local businesses I either did not get a response or I was told they could not do the job due to "too many customers". I trusted the reviews I found online and fortunately they did not disappoint! Heatable has a very modern and user friendly website. In literally 2 minutes you can see how much you would pay and what you would get, allowing you to do your research to choose the best product that suit your wallet and needs. The prices seems competitive and they also offer the best models on the market. They also offer a 0% interest finance which can help in case you need to spread the cost a little bit. The bottom line is that I did not have any surprises (which is refreshing), I booked on Tuesday evening for the coming Thursday and on Thursday evening the job was done. It took from 9am to 6pm and the engineer worked almost non stop the whole time. Very professional, friendly and available for any question or suggestion. He also cleaned up everything after finishing up. Communication was great, they called me the day before to confirm the appointment and the engineer messaged me the scheduled morning with his ETA. Overall I strongly recommend Heatable to anybody.

Suly did an amazing job installing my new boiler. The boiler wasn’t in the best position in a fully fitted kitchen but he managed to fit it and even tidy up the pipe work from the old boiler.

Amazing service

Excellent service contractor was very help customers service were very polite and help thanks you

At first there was alot of back and forth, couldn't really get going and had a couple of engineers come out to see and start but unfortunately to no avail. Thankfully the final engineer was a God send, Goerge really looked after us and did everything as if he was working on his own house. Massive shout out to his grandad too.

Great service, speedy and very efficient.

Great experience. Can't fault process from start to finish

Amazing from the moment I called for a new boiler, they took care of everything

Excellent service from start to finish. Staff friendly, but efficient, nothing too much trouble. New replacement boiler provided is also excellent. Could not be happier.

From day one the team at Heatable were extremely helpful (a special thanks to Rob) and were in constant contact throughout to ensure a smooth installation. The engineer Oleg was professional polite and nothing was too much for him and his attention to detail on his pipe work was fantastic.

Great organisation and responsiveness and excellent service of installation

Heatable has been responsible and followed up service was good. The electrician was professional and did a good work 👍🏼

We are very happy with the service provided, thank you very much, the engineer is very kind, he explained everything very well, highly recommended!!

I am extremely pleased with the service I received from Heatable. They were very easy to deal with, fast and professional. Their engineer Steven was on time and carried out all the work professionally and to a very high standard. Would highly recommend.

Don’t do it to yourself. Do not go with these people. Good deals on the services only mask the shocking quality you will actually receive. Breakdowns in less than 24 hours of installation. Takes weeks to get someone to sort something so no heating or water. Not arriving on time, awkward about parking. Just disgusting in general and no care for customers. Boiler repairs are dealt different from installation and both sides in denial of one another to avoid being responsible for f ups by the initial installation team.

I would HIGHLY suggest patience. First appointment to install a new boiler, they refused to do the work because they could not park. And they lied to my landlord that the work was done… Second appointment, they forgot to tell the engineer to come (I wish I was joking). Third appointment? They were supposed to come 1h ago, I am still waiting. I don’t know about the quality of their work and I don’t think I ever will! My advice is to look for other places, this one definitely does not take their work and clients seriously… Edit: They did not come again for the third time because again they cannot park (There is a parking lot just across the street, the pavement by my door is large enough)

Paul at Heatable has helped resolve a number of initial issues that we had with hour install. The system is now all up and running as it should be, so thank you!

Ever kind people, sometimes it takes hours to reach them on the phone, but they are trying their best. The boiler changes took extra 3 long days due to various difficulties, "broken van", Faulty boiler get fitted, than we had to wait for the actual boiler specialist to change the faulty bits, than the pipes are leaking, so after 3 long extra days later eventually we have a lovely boiler. The boiler now is working, but the stress we had to go through in the freezing 🥶 house was too much. I ended up in the hospital very ill. The manager Paul promised compensation, 5 days ago he said he will sort it out within in 1 hour. Still no compensation. Do I need to chase that up? or will he keep his words? Only he knows. Overall it is a company who employ engineers, some employers at the phone were very rude, some were kind. It is an OK company, plenty room for improvement.

Had a horrendous experience with this company, all seemed well at first, but it was only after the engineers came out to complete the installation that it all started falling apart. It seems there is a lack of communication between the company and their engineers. They took me around in circles and still did not complete the job. And when I complained about this service I was met with dismissal and lack of any care. Finally I had to cancel this job, never going with this joke of a company again.

Great website and booking procedure, reasonable price. Engineer very polite and professional although some problems right from the very start which is when Heatable become unhelpful and unresponsive, can only contact them via email for fault reporting and then you get an automated response stating they will get back to you with ''1 to 2 weeks''. Never heard back from them and had to resolve without their direct assistance. Quick to take your money but after that, they just don't really want to know. Would not recommend Heatable themselves but the engineer that came was the only positive from the whole experience.

Seems to be common that they send one shoddy engineer out and then another one has to come and clean up the mess.

Great! I was sceptical at ordering online for one of my rental properties, but having done my research I knew what boiler I needed. I chose the required boiler, set up a payment plan, chose the day of installation and that was it. Got an email confirmation for time and date of installation, the local gas safe engineer requested a few pics of my old boiler which we uploaded and that was it. On the day of install got given an eta for time, turned up on time and within 4 hours had a new Worcester 4000 30kw fitted with minimal fuss and clean work in replacing flues and brickwork. No sales calls unlike boxt, Great customer service answering any queries I had easy simple website to use. What more can you ask for, I can only recommend the ease of purchase via heatable. They also price matched a like for like quote from BOXT as heatable have better 0% finance options. 5/5 for me. I’d be mindful of the negative reviews as they are subjective and conditional on the engineer that attends which is unfortunate as heatable do outsource their work. The 12 month works man ship warranty also puts you at ease, and the engineer said any issues give me a call and I’ll come out to resolve.happy days! Please use this code if you would like to save £50 on your next boiler purchase. TZHT9

SHOULD HAVE HAD A BOILER INSTALLATION! What can I say an absolute shambles from start to finish and still no boiler, avoid if your new boiler installation is a bit more complex than a straight swap. I had high hopes for this company due to great reviews and was looking forward to having a brand new more efficient boiler, unfortunately not! From the start we had problems, a cancellation to start with but this was no big deal, the second appointment the engineers were late even though the installation was a minimum 2 full days and arrived after 1pm on Thursday afternoon walked round for 45 minutes but did not want to do job. I HAD A DAY OFF WORK TO ACCOMMODATE THEM. A number of other appointments were made I won’t bore you with the details but suffice to say the engineers were unable to do the job. HUSBAND HAD A DAYS HOLIDAY AS WELL. Not happy and would not recommend to anyone! Date of experience: 03 November 2022

Bad engineer, bad customer service. Wish I’d gone with a different company.

Excellent company to have worked with for our boiler installation a shout out for Jack who did a very professional job with excellent customer service and delivered a well versed explanation of the boiler and remote function well deserving of 5 stars would recommend highly to other people looking for a boiler installation with value for money.

Can not speak highly enough of the service I have just experienced. From taking my order to scheduling times, fast communications, absolutely faultless. Boiler installed this morning by Paul. On time, polite, efficient and explained everything . Great service is uncommon these days which makes my experience stand out even more. 10/10. Thank you Heatable!

No issues with Heatable or Worcester. Just hope you get a good engineer. My engineer took around 10 hours to install and didn't do a good job. I was suggested 4-6 hours. Took him 10 plus hours. I had to get additional engineers to come and fix the mistakes that the first one made. Happy with heatable but disgusted with the engineer. You pay several thousand pounds for a good job, I didn't get that I had to pay extra for heating. During winter that is a lot of money. If not for the engineer I would have rated higher I don't even know if my engineer did the warranty documents. Paying for the top end package, knowing my experience I should have just gone for someone else. Not happy with the overall experience. Heatable did their part but if they recommend these engineers then I don't know what to say.

Now the boiler has been in for 8 months having issues with it . Have tried numerous times to contact heatable with no joy . They don't answer the phone or reply to messages left . They sent 1 email saying someone would make contact and that has not happened. Very disappointing after care service. I don't expect to be contacting a plumber to look at a boiler that is 8 months old . They should be sorting that for me . Disgraceful.

This company is terrible and I would not recommend them to anyone. We have not had a boiler for over a week and today the boiler was supposed to be fitted and the work man turned up and left again as said he needed a part and he never returned. The boiler has been paid but not installed and we have not had a call or been able to contact anyone. I am a very unhappy customer. I would never order with this company.

Excellent service. Really friendly and provided really useful instructions with a video. Would 100% recommend.

Used these folks based on reviews from Trust Pilot and YouTube videos. I commend the company and give them 5 Stars for what they are trying to offer to try and stamp out the cowboy trades folk spoiling business for decent trades folk in this field. Why 3 Stars? Well, they sit behind a desk and dictate and do not listen to the engineers visiting a site. Sometimes there is such a thing as too much knowledge that swells the brain. Engineer onsite simply wanted to have a video call to remediate the situation and demonstrate why the suggested location of the boiler was not suitable, engineer explained everything to me in terms I fully understood and agreed with, Heatable engineer still disagreed and proceeded to waste 1.5 hrs of the engineers time, agreeing to a video call would have solved this in minutes, shameful the lack of willingness to communicate. This is a family run business so I hope, if they wish to build their reputation, that they adapt for the customers needs and take time out to consider onsite engineers concerns, not all are trying to skip out of a job, some give a dam and the ones from BS Plumbing & Heating certainly gave a dam and saved Heatable's reputation, you own them thanks instead of grief. Secondly it was advised to mix hot\cold feeds as a cowboy fix, engineer had the phone on speaker so I could witness, madness. Engineer agreed because he had to to suggest this to me but advised on a personal level if it was his home he'd never do this. When he decommissioned the emersion tank he showed me why, absolutely filthy black grime, no amount of flushing would have 100% assured safe water for my family. Glad I disagreed with Heatable's pathetic suggestion and agreed with engineer who was on site and not wanting to make a quick buck. Heatable, I thank you for your service and for introducing me to sound engineers, for now I have folks to go to I can trust. My recommendations to you from a highly skilled IT engineer are the following that would boost your rep and business, ignore at your peril: (1) Permit video calling, even if you buy a corporate device to receive, removes any crying about personal numbers being given out, I mean Jeez, what really is the issue here, privacy or reputation damage, you select. (2) Do not presume based on customer description or photos that you know it all unless you visit the site, be open minded. Putting the engineer under undue stress is likely to cause them to make mistakes, doh! and in turn hurt your rep. Quoting a job for less days than it would take is just wrong, customers, like myself would happily pay for an extra day or two if genuine and if it meant engineers could complete the task if challenges had caused delays in them completing in your timeline. (3) Be flexible and listen to the engineers, know your good from bad and value the good because they are the face of "your" business. PS Plumbing & Heating get 5/5, Heatable 3/5. Hope you hear this and thanks for your service, hopefully it improves.

Bought a new boiler 2 months ago, it broke down and we have no hot water for the last 10 days. Contacted them on the 29th of Octover. 10 days later still no repair done no help and almost rude attitude when complaining. AVOID THIS COMPANY!

Avoid! Currently have been without a functioning boiler and have had no hot water or heating for days. New Heatable installation less than 3 months old, have called several times - no ETAs, no follow ups, absolutely no care once they get your money. Somehow takes only a couple of days to get booked for a brand new boiler but they can't give you an ETA for a brand new boiler to get fixed. Save your money, go elsewhere. Poor customer service, absolutely no care given.

We moved home and had a boiler which was 36 years old so we wanted it replacing ASAP as we have a young child and wasn't sure of how safe it was. Looked at other companies initially, British gas had a waiting list of 3 weeks, boxt had 2 weeks waiting list and heatable were just 3 days so booked immediately. Recieved a phone call the day after rescheduling which, after a bit of a moan, we managed to get an engineer for the day after which wasn't too bad. The boiler and parts arrived but unfortunately the engineer didn't and so we had to reschedule again and thankfully someone was happy to take the job the following day. At this point I was extremely wary and afraid of who we were going to get and if they were up to the job. Joe called us the evening before to confirm he'd be there at 8am, no worries we said! He arrived with another engineer and I cannot sing their praises enough. Kind, courteous and explained the whole process to us and how to use the new hive system. They disposed of the whole of the previous system and cleaned up after themselves. Can't thank them both enough, they really do deserve a pat on the back. Our new heating system works perfectly and isn't costing the earth to use.

The ease of using the website is great. For someone like me who has no idea in relation to these matters made the selecting, ordering so easy. I was able to upload pictures (and more than I needed) to confirm what the installer would be working with. The installation day came and the chaps arrived on time. They were very good and worked causing the least amount of disruption they could. The fitment appears to be tidy enough and so far, no issues. You will have to go a very long way to find great efficient service like this. Well done and keep up the good work.

The installers were pleasant, friendly and tidy. The installation was unfortunately quite shoddy, the flu is now sticking out of the front of our period home (which we will pay to have moved as soon as can). They don't do a survey beforehand so didn't forsee this problem, despite the saleman on the phone reassuring us it wouldn't happen this way, and we did send pictures. They also didn't take away the old boiler as was part of our purchase. Overall it works, decent price but perhaps wished we'd paid more and had a more complete job. Probably wouldn't recommend. If you've got an easy little boiler instead probably fine.

Staff were wonderful, price was very competitive and they are approved by the Which regulator. The new one was fitted quickly and the house left spotless. All round, very impressive.

Had a new boiler fitted got to say A1 service from start to finish.Installer marios was excellent.I recomend you do this above british gas and other big one for value for money.

Initially they seem great until you have an issue with their poor boiler installation, wish I went by some of the bad comments I read online about them as they're true. Also just complained to Trading Standards and Gas Safe- Be very cautious purchasing from this company, as the "Free clean up" they offer on their website as they now tell me apparently its "not guaranteed" to clean the radiators/pipes fully before installation- this is terrible as they'd leave many customers pipes and radiators with dirt inside that will cause serious damage down the line. They mention this on their website as a "free service", in fact they're legally obliged to clean radiators and system to good standards prior to installation. They installed my boiler and allegedly did a "normal" clean, then we had many issues throughout the year with water temperature fluctuating and then eventually the heater exchange plate failed, had an annual service and also another plumber from Worcester who told me that Heatable didn't clean the system properly as they should have during installation- yet when contacting Heatable initially they refused to get this cleaned up and evaded responsibility, only when I mentioned a complaint to trading standards then they said they'll only pay some money towards a second clean and only offered less than 3rd towards a system clean and let me pay another +£200, they also admitted that the clean service they do "does not guarantee the system is clear of dirt or sludge" - so again basically they do a poor quick clean up and just install the boiler, down the line your boiler will start having issues and failing internally which will void your warranty and cost you more money. I wish I went for another company as now I saw so many offer a better service - please research for the ones that offer a clean suitable to your home needs and not just a standard quick one.

All good until the install DAY the plumber was grumpy, short and sharp in his manner, messy and damaged our Victorian woodwork on the way in and then denied it once we had complained, Heatable claim they make the process better and vet and train their tradespeople, not this time it took use 2 hours to clean up after him and then redecorate where he had damaged our hall wood work!!!! Would I use Heatable again? NO The after sales dept have your evidence and photos to complain against the plumbers denial of any wrong doing, same old issues they state to have solved in there sales speel and marketing, the two guys that set it up need to vet the plumbers doing the job as it was a more stressful experience for us, wish we had used a local company !!!! We have been compensated £50 An update today 02.02.2022 as I have left Heatable at 1 star review they have now refused to pay the £50 compensation they had put in writing they had committed to pay. This is the management decisions behind the lovely company Heatable. Update 28.06.2022 The damage was never admitted by Heatable, the damaged boiler door that was damaged by the install plumber was blamed on by heatable to be damaged by the boiler manufacture, Heatable then ordered the incorrect damaged boiler cupboard and then never ordered the correct one after that mistake, so I have still a damaged boiler cover,. Avoid this company as if they sniff a complaint they switch off and ignore you!!!!!

The process of buying a boiler online was easy and straight forward and fitted just two days later. The fitter arrived on time and left no mess and took our old boiler away in fact Suly didn't even stop for a brew. We was shown how all the controls worked before the engineer left. The added bonus was the 4 years 0% finance and ten year boiler warranty.

Had to employ another plumber to rectify errors and leaks left by sub contractor. Happy to say that Patrick and the Heatable aftercare team reimbursed this expense. Also glad to hear that they are no longer dealing with the original subcontractor. Thank you heatable for your professional attitude. David C-H

I bought a boiler with installation online from Heatable, and extremely happy that I have done so!! It proved to be an excellent choice of company and a boiler. The choice of boilers was very good, at an excellent prices from an economy range to a premium. I choose Worcester Bosh for 0% 2 year finance, fantastic value!! It could have been installed even next day, if I wanted, or any day of my choice. The heating engineer Naim was amazing: extremely polite, kind, friendly and knowledgeable. He was ever so patient!! Answer all my questions, explained everything that I was interested to know. Truly amazing to have such a depth of knowledge and experience at such a young age, Thank you, Naim!! My house has a very awkward layout and position of my boiler, that it could become nearly impossible to install new boiler with compliance of a new regulations... But Heatable Experts found a way to do it!! I was over the moon that there is a way to comply and carry out the installation!!! So, the Heatable is an absolute marvel to deal with and Naim is the best Engineer I could have wish for!!! Thank you very much from the bottom of my ❤!!!! Kindest regards, Alana

On first impressions this company are polite helpful and efficient. We purchased a new boiler and had it relocated in our kitchen. Unfortunately the work we had done left us with a major leak behind our kitchen units resulting in ample amounts of water leaking up through our kitchen tiles and when we reported this to Heatable they were not interested at all. We did our best to explain that when the boiler was turned on our kitchen floor resembled the shallow end of the local swimming pool, only to be told by the advisor on the phone, it was probably something else. We were asked to send in pictures/recording, so that is what we did. We were told they would get back to us. They have not been in contact since. Extremely disappointing 😞

Watched a video of them on You Tube with Alan Hart. Top business.

Highly recommend, decent guys that did the work. Really high standard of work, over the moon