Ecosphere Energy Ltd

When I moved to a new house, with an original and unsafe gas boiler and old immersion cylinder, I contacted Ben who visited on moving day to do an initial heat loss survey and advise about an air source heat pump. Ben and Jake began the work as planned within a few weeks and did a fantastic job installing the pump, new cylinder, radiators throughout and all the pipework. An external MCS assessor has visited and told me the installation is top quality and (even to a non-technology/non-plumber like myself) the installation and pipework are amazing. I was warm and cosy all last winter and Ben is always on hand to explain any aspect of the system and setting the controls if I need advice. Highly recommended!

Our experience from first contact, through to the installation process and after-care advice was first class. Ben is approachable and knowledgeable. For those of you who are novices to the world of Air Source Heat Pumps, his experience, gained through many installations, is invaluable in helping you to realise how the systems work and how they can help you in your energy planning for the future. I highly recommend Ben and EcoSphere energy.

The Vaillant "Heat Pump" team referred me to Ben Pitkin (Eco Sphere Energy) as one of their preferred tradesmen. Ben picked up my enquiry and readily made an appointment to come and discuss my project. This prompt attention continued throughout the whole process of installing a completely new plumbing system. Air source heat pump, cylinder, radiators and new pipework into a project house, replacing night storage heaters and an old decrepit copper cylinder with immersion heaters. There were a couple of miss timed messages from Vaillant but after my initial inquiry they were not part of the process because Ben was on the ball with everything. I asked for very "in depth" information about planning, building regulations and the regulatory process but all the details were readily forthcoming and honest with full disclosure from all agencies. There was a considerable upheaval with work to every room however the project was completed within the allocated two weeks and everything returned to normal. The team stayed on site working but with different trades as needed and the work was completed to a high standard throughout. Ben made available all of the information relating to the MCS scheme and documentation for several other bodies (National Grid, for one) all resolved in the background. The final paperwork and signing off being completed without any intervention from me but notifications all arriving within the process. Chris Law

Ben and the team are absolutely fantastic. The are extremely responsive, from my first enquiry to getting a quotation was a remarkable 48 hours.Ben cam to do our survey, highly knowledgeable and friendly guy. Spent ages answering our questions and explaining how the install would go and what to expect from the system. Been up and running for 4 weeks now and have to say it's very impressive and looks great!

Ben and the team were knowledgeable, professional, friendly and reliable. Ben was happy to answer all of our questions and talk us through the process from start to finish. Would highly recommend.

A swift, professional and successful install of our ASHP – one of the very best experiences in our journey of renovation and house improvement. It started with a swift pick-up of my web enquiry, a clear and comprehensive survey and quote, handling the support grants and permissions through to a pristine install & commissioning – excellent service throughout.

Ben has sorted out the mcs paperwork for us a couple of times now and has allowed us to flawlessly transition from our own bespoke plans to installation. On average we are achieving 1kw-7kw COP

All round reform provided a 5 star experience from initial enquiry to installation and even took extra time to explain how best to use my new heat pump. Will be using them again to look after my system.

Ben helped me install a Heatpump in a local project of mine, he’s so knowledgeable and made the whole process very simple with sound and comprehensive advice. I really liked his attention to detail as we both share a healthy level of OCD when it comes to tidiness Can highly recommend and will be using him again in the coming months

Quick, efficient, and high quality install of a Vaillant heat pump from the team at Reformenergy. Took the time to design the system in the most efficient way which meant returning to balance and commission the system properly rather than take the easier option and just fit and forget which I’ve heard stories of other installers doing. This means we get a ridiculously efficient system that is cheap to run and will be for the next 20 years, as well as a house that is thermally stable and far more comfortable than with our old gas boiler. Every house is different but because of the design, handover instructions, and time of use tariffs, our hot water/heating bill has dropped by a third (even more if you consider the additional use of our own solar generation) and we no longer have main gas (or the standing charge for it) at our property.

Reformenergy provided an amazing and professional service from start to finish. For us they removed our old night storage heaters and installed a complete new air source heat pump, water tank and radiators. The service was exactly what we expected after looking around at the industry and training bodies like Heatgeeks. First they came and did a survey of the house and measured everything so they could perform heat loss calculations allowing them to design the system to meet our needs. This design stage is what sets plumbers and heating engineers apart, and also gives this technology a bad name. Without this design, the system will not work effectively. Once all was accepted, the installation was smooth with great communication. We are in the colder part of the year now with the heating coming on, and all I can say is the house has never been as warm or had such hot water before. Due to the great design work our system is running around 4.9-5.5 scop depending if it is heating water or not. This means our system is at least 490% efficient turning every 1kw of electricity into 4.9kw of heat, which compared to gas which is about 90% efficient. Great work and a big thanks to the team at Reformenergy Services Ltd.

Professional presence online and in person. Prompt process from previsit, to quote, to coming to complete the work. Competitive pricing.

I Would highly recommend this company! We had a brand new boiler fitted along with new radiator. Fantastic service, reasonably priced and a lovely chap.

Because they weren't condescending, answered all my naive questions. Took time to explain and turned up on time ,cleaned up afterwards. They never moaned once about my choice words . I would recommend them to anyone that wants a heat pump fitted basically anything to do with heating plumbing .