Taggas Ltd
4.7(78)Retford • NAPIT




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Solar thermal installation
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Heat pump installation
Reviews
4.7
Very disappointing experience. Taggas carried out an initial home survey (back in Nov '25) for an air source heat pump installation. In January, I was given the 'final proposal', which had various errors with the radiator set-up. What then followed was a back-and-forth between the company and me, lasting several months, during which numerous promises to resolve this were made but never materialised. Someone from the design team called me once and also promised a swift resolution, but as it stands, 6 months after the survey, I still do not have a final plan on what the system set-up should be and cannot make an informed decision. My last email was in March, asking for an update, but that has been ignored. Calls are also not being answered. I feel like I have spent nearly £200 for a survey, which is now of no use to me, as the company that carried it out is unwilling, or incapable, of progressing things further. I have now approached an alternative source and we have made more progress in 3 weeks than I ever did with Taggas in 6 months.
Terrible customer service. Its been over 5 months since my solar installation fault has been reported to Taggas Ltd. They tried to fob me off blaming a company that went into administration but unfortunately that does not work as the money was paid to Taggas Ltd and Taggas Ltd have produced the MCS and the Electric installation certificate was completed by them. They have so far done nothing. Avoid this company at all costs
Five star service from the team at every point - initial survey and options, installation of heat pump and then after service has been exemplary. Well done
I would urge caution if you are not located within travelling distance of this company, I had a solar system installed by this company 2 years ago after they contacted me, they assured me distance was no problem so I went ahead with their proposal. The work was carried out brilliantly and as they promised and for the past two years has been working with no problem, however on March 10th this year the inverter developed a fault. I rang the company and they said it was a simple repair and someone would come the following week. I waited in for the guy to come but nobody arrived, in the late afternoon I received a call saying that their operative wouldn't be coming as it was too far! They then said they would get someone else to come but all of their staff refused because of the distance they would have to travel. Tagas and I did try and get somebody local to do it but no-one would touch it because of liability issues. So here I am on 25th April with a faulty inverter and unable to get a repair done, despite numerous chase calls and promises by Taggas. As I said the install was brilliant and professional but their warranty leaves a lot to be desired if you are not local to them, if this the case avoid!
If you’re thinking of having a government funded solar and ASHP installation, steer clear. Fine to start with, they caused a leak, fixed it but refused to pay for repairs to the walls and ceilings so they didn’t leave my house as they found it which is something they promised at the start. Don’t bother lodging a complaint with NAPIT if you do have problems, waste of effort.
A great company, nothing was too much trouble they went above and beyond to get our repair completed. All our staff and parents were so grateful we didn't have to close, this would have caused a lot of disruption at our nursery. Thankyou for an absolute first class service .
Tim and Callum area great pleasure to deal with at Taggas! I had a heat pump fitted and from the minute I contacted them to the minute it was installed, they were pro-active, friendly and efficient. A fantastic company to use and wouldn't use anyone else!
I cannot fault the installation. The guys were punctual and very efficient. For what was 11 radiators and and Airsource heat pump installation, they completed it in 3 days and left the place as though they had never been, oh! Except we had an Airsource heat pump, 11 radiators and they were all working brilliantly. Shout out to Kelly who was the glue to all of this - five stars
Brilliant service. Tagas Work alongside their customers for the best locations for the radiators, explain how it works and keep there workspace clean and tidy to make sure nothing is in your way. Then on completion they test the system and even vacuum the house before they leave. Worth choosing these guys for air source pump systems
Well what can say , excellent job , true commitment and very professional, thanks so much to Jake and didn’t catch his name . Customer service is fantastic , kept me informed at every step . All in all Well Done , all the best 😀
Taggas fitted an air source heat pump at my property. The service I received during the installation and just over a year later following a small issue has been excellent. The way in which a company deals with inevitable problems is a reflection of their business and Taggas has done exceptionally well. Thanks to Kelly and Callum for their great communication and efforts.
Taggas gave us a highly professional air source pump installation. From beginning to end everyone involved was communicative, supportive and efficient in what was a 5 day installation. They also offer friendly and helpful customer support post installation as we get used to the new heating system.I cannot recommend this company more highly. They were excellent.
a really nice and friendly firm couldn't be more helpful ,the fitters were always there when they said and they always cleaned up after aswell the system is up and running now it's really great thanks you guys and taggas it's been a great experience 😊 Alastair Urquhart
Reece and the lads were very helpful - clean and tidy workers, and Kelly in the office was extremely helpful, wholeheartedly recommend.
We are very pleased with the installation of our heat pump, the whole process was professionally handled and the actual installation was carried out in under 3 days by a number of different engineers. A slight issue with the thermostat was rectified quickly, overall we are very satisfied and would definitely recommend the company.
Taggas have installed a heat pump system for us and because it’s been so stress free and easy we have decided to have them carry out our solar instal. The fitters were on time, walked and talked me through everything and made sure I was happy before any work was carried out.
First class service from beginning to end. Would highly recommend Taggas for your heat pump installation. The fitters Tony and Darren were highly professional, nothing was too much trouble for them. The whole team at Taggas (before and after installation) were pleasant, informative and supportive. Maggie and David Booth
Taggas have installed all new radiators and heat pump. The plumbers were very friendly and explained very well what was to be done and how everything worked. The checked I was happy with everything as they went along . Thank you 😊.
Great company, very friendly and professional, hard working guys who got the install done quickly and very clean
We had an air source heat pump installed by Taggas. Not only that but the whole of the central heating copper pipes had to be replaced due to the existing ones being too small. The installation was scheduled for three days but in hindsight it should have been a longer timescale. We have quite a large property with a number of extensions and the installers did four 12-hour shifts in order to complete the work. We had an excellent experience with everyone from Taggas, from initial contact through to full installation. It’s a hard working and knowledgeable team and will go on to much bigger things, I feel.
An absolutely brilliant installation of heat pump and solar panels. Right from the start I was given good, solid advice (I knew nothing before) and felt confident to proceed with the team's recommendations. Jamie was efficient and approachable throughout, and the installers were above and beyond in terms of efficiency, tidiness, professionalism and patience (explaining everything to me!). I cannot recommend Taggas too highly. This is one very happy customer.
Excellent professional workmen would recommend 100%
Such an amazing company and the boys on the team are so friendly and are such hard workers ! We are in love with our new radiators and heat pump we are so happy with how fast and efficient they worked !! They even spent time with my son while helping me out with the controls !! Really amazing team can’t fault them ! India goddard
Very professional team & quality workmanship. We're very happy with our new heat pump! The team that worked on the install were all super friendly and professional, delivering a high quality install.
Absolutely brilliant from start to finish. Communication very good and informative. Fitters on another level, going above and beyond their job description. Would definitely recommend this company.
Absolutely excellent installation of my ECO4 System. All workmen were very polite and helpful, worked hard all day, if they were stuck in traffic they let me know that they might be late, but they never were. Can't fault them. The aftercare has been good too, from the workmen and the office.
Absolutely made up with my central heating and pump so easy to use. The work men were on time just got on with there work they were very polite and good chats . At the end they went through everything with me showed me how to use everything so Easy. Thanks again. Andrew Buchanan
We couldn’t have wished for a better team to install our heat source pump than Oliver, Henry and Ethan. They arrived on the first day and told us exactly what was going to happen and then just got on with the job in a very professional manner and each day left the house as clean and tidy as possible and on the final day it was almost as if no workmen had been here it was so tidy. First rate job done ☑️
I recently had a disappointing experience with Taggas Ltd. The communication was extremely poor; I often felt like just a number, with little to no customer care. Despite requesting specific information multiple times, my inquiries went unanswered. The project was left incomplete, with parts unboxed and not installed, for which they would have been paid for. While the plumbers were generally competent and pleasant,, electrician, and management lacked effective communication and follow-through.
Taggas were absolutely brilliant. Couldn't ask for tidier, more hard-working staff. I am chuffed with the job provided!
I was extremely pleased with the work carried out by the team, Luke, Josh and Charley, when installing my boiler. They arrived on time, worked carefully and efficiently and completed the job within the estimated time. They were always cheerful and friendly and fully explained the workings of the system. I would highly recommend this company and this team.
I had a very good experience with this company. From start to finish they kept me updated. The work was excellent and completed on time. Follow up with further information and answers to my questions has been very good. Certainly left me feeling that I can contact them any time in the future for further help and advice .
Taggas' customer service was professional and excellent. They were always responsive, supportive, and honest to my questions and needs. The fitters were hard-working and respectful towards me and my home. I recommend Taggas. A huge thank you!
On January 6th I was delighted that a team from Taggas Ltd, Rus, Mitch and Kyle braved the snow to arrive to begin the installation of heat pumps and solar panels. Despite the dreadful journey they arrived with smiles and I was so grateful that such caring people did the work, overcoming many unforeseen difficulties with good humor. Mark, the electrician then arrived to connect up and this was followed a few days later by Jackson and William who connected the solar panels. I am sorry I cannot remember the names of the two gentlemen who fitted the panels but I have no hesitation in recommending Taggas Ltd. as a company with whom it is a pleasure to deal with. All the work was through Switch and Tamarah kept me informed and answered any questions I had throughout the whole job. Marie Jill Wright. Buckland Dinham, Somerset.
We had Luke, Josh & Charlie for our heating system who were absolutely great, very efficient, professional & a great team who we genuinely enjoyed having working in our home.
My boiler had been leaking without me realising for a couple of weeks, contacted Tag Gas and they sent someone out within the week, parts ordered and repaired within the next week. Absolutely first class service and settled my mind just before Christmas knowing it was fixed. Professional company and I can’t thank them enough!
I would like to thank all of the Taggas team for the excellent work carried out on the property in this ECO4 project. The project was really efficient, from surveying to execution. The work of all the team members (heat pump/plumbing/electrical) was of the highest quality.The professionalism and innovative solutions for the old property being particularly impressive. The customer support service was great too. This is already making a huge difference for the whole family,thank you Best regards Mark Scarth
We have just had an air source heat pump system installed and it is running smoothly and efficiently. The hot water and the radiators are all toasty warm and this is on a moody november day in cornwall. Taggas kept us up to date continually during install, and the fitters, Jake and Barnaby were an excellent team..Thank you. Mr and Mrs J Wason
Sleezy salesman James at eco way renewables apparently a subsidiary of Taggas came round this evening. Was okay with a pretty good pitch despite a few aggressive sales tactics hamfisted into the conversation. Sounds like a very high price that they take their chance at signing over based on false promises of benefits that they will bargain down. As soon as we said we wouldn’t be looking to sign to agree right NOW everything changed. Called his boss and aggressively asked us if we’d sign for some secret deal that he wouldn’t tell us. Very strange as we would have considered taking this further just not at this very second.
We recently had these guys fit our new heating system. The staff on the phone couldn't have been more helpful, letting us know when the workmen would be arriving and how long they would be here. The lads themselves were just great, they explained everything they were going to do very clearly and even swapped things around for us to help us out. They were friendly and cheerful throughout and left the place clean and tidy. On completion they explained how to work the system and gave us advice on saving energy. They really couldn't do enough for us and we are super happy with the service all round. A word of warning though - they like their biscuits so fill the biscuit tin up for them!
The people from "Taggas Ltd. Did a fantastic Job. The Guys that did the instalation were very polite an friendly. They did a very Tidy job and left my cottage very Tidy when they were done. Kelly on the support line was also very helpful and supportive. Simon Mayne.
Taggas have been amazing from start to finish. The plumbers were professional, hard working, friendly and tidy, we couldn't have asked for more
Great job very professional from start to finish. Would 110% recommend
Great communication all through the job until completion, the install guys were courteous and polite, kept our house tidy and cleaned up afterwards, made sure there were no tripping hazards as my wife is disabled, put everything back after each day, very informative of the system, and great follow up from Kelly in the office.............first class service
Great company easy to deal with great experience and quick to answer questions
Responded very quickly plumber was very nice and carried out his work quickly and efficiently
From first contact with Taggas, I was treated as a valued customer and listened to. The guys carrying out the work on my property were punctual, personable, respectful of my property and considerate of myself and child. The guys worked hard straight through the day installing my air source heat pump and always left the site clean and tidy. Kelly was absolutely great, she ensured I had all the information needed before, during and after, and was always on the other end of the phone if needed, I would 100% recommend Taggas to anyone.
We had taggas fit an air source heat pump and radiators throughout the house. They were fabulous, Rob and Jim were experts in what they did, they were extremely friendly and very accommodating with a 3yr old running around. Overall smashing job and Kelly was a delight keeping us informed all the way through. 110% guys thank you
From initial enquiry through to completion all staff were helpful, professional, knowledgeable and respectful, guiding me true the process. All the advice given was relevant and explained in the most perfect way, leaving me sure of the next steps. Worked well, checked and made sure everything was functional before they left. The Engineers are professionals, civil and friendly and know their stuff. I would recommend this company for 100%.
Taggas Ltd installed an Air Source Heat Pump (ASHP) at our property recently, including new larger radiators and all new piping. The system was expertly designed based on heat loss calculations for the property. Taggas installed a 12kW Samsung ASHP, and all new piping was in 28mm, 22mm and 15mm copper, replacing the existing microbore plastic piping. I cannot speak highly enough about Lewis and Alex, our installers. They clearly understand ASHPs and did a fantastic job installing our system. There were a few issues not identified by the survey that they identified on site, where they could have taken the easy option and left us with a compromised installation, but they consistently looked for and implemented good solutions. The net result is an installation that I am extremely happy with. Installing an ASHP is not like installing a boiler, and requires a different level of knowledge and expertise. Taggas clearly understand this and have high quality installers capable of delivering excellence. Well done guys, great job! Highly recommended.
We had gas central heating fitted in an old property by Taggas which was unbelievably completed in one day! Engineers Martyn and colleague worked tirelessly and cheerfully and explained all the details carefully to us. They cleaned up all the mess afterwards and left the property as they found it. Taggas showed kindness and patience with the elderly residents at the property too. All the staff from Taggas have been hardworking, polite and courteous and I can recommend them wholeheartedly.
First class job. I have just had a new air source heat pump installed. The team from Taggas were very professional, polite and friendly. Josh, Luke and Liam are an absolute asset to the Taggas team. Thank you whole heartedly for a super job well done.
Very very Good Service throughout. Fitted a complete new heating system, boiler and heat pump in the time scheduled. Fitters.....all 3 of them were respectful and professional... Overall very happy with all the work completed. I highly recommend Taggas for all heating stystems and plumbing.
Taggas installed my Air Source Heat Pump and I have to say I was incredibly impressed by the service and care given by the plumbers. I've had some poor experiences in the past and so was really apprehensive but they were so professional, polite, tidy and experts at their job. They really took the time before they left to make sure I fully understood everything about my ASHP and how to work it most efficiently as possible. Communication with Kelly has been smooth, prompt and the dates provided actually kept to - couldn't ask for more. Wouldn't hesitate to use again.
Taggas has been brilliant throughout the entire installation of my heating system. They were always available to talk to me if I had any questions and the teams that came out to carry out the work were professional polite and respectful of myself and my property. They spent a lot of time ensuring I knew exactly how to run the new system and never seemed rushed or frustrated. The aftercare is also excellent and Kelly is always available should I have any questions. All in all an excellent, well-organised service.
Service received from Taggas was definitely 5 stars! The team arrived on time, were professional and friendly throughout the whole experience. They were clear on the work that was being carried out and left the property cleaner than when they started!
Hi all at taggas I would like to say thank you for an excellent installation of my central heating and heat pump and pipe work at my property the team,Dylan Ben & Brad where all so professional it was a pleasure to have them carry out the work and Kelly in the office was wonderful to so a big thank you to Taggas Pat Roche
Very pleased with the quick service,and the engineers wear present, and very curtiouse ,I would realy recommend them and many thanks again and showed me how to use the system and wasn't in any rush Mr boyce
Hopefully Tim is going to resolve the Issue.
The team were on time hard working and fast,a very good job was done and they were all very polite and respectful....All in all a very good experience.
Am absolutely delighted with the professional service I experienced from Taggas - from start to finish, everything was handled smoothly and efficiently, the whole process was explained in simple language and any questions answered clearly. House was left immaculate, warm and a very happy dog .
The service we received from Taggas was excellent. We can not recommend them enough. The two installers Darren and Tony were both excellent, friendly and nothing was too much for them. They were excellent with our children, in particular our young son who was fascinated watching them work. The job was completed quickly, professionally and to a very high standard.
Company cancel the contract, they didn't even care to inform about the cancelations. They didn't answer any of the concers I raised. They just provided 2 contradits ways of installing the heat pump and were able to provide any detail regarding technical implications. Sellers and installers doesn't seem to speak between each other. They arrive one day without any previous arrangament to install the system and as we weren't available that was it. Contract was done with ecosmart, but even if they share the phone, customer care does not apply for one to the other. It is a completely caos. Maybe if you don't care about what they are going to do and how, and you are lucky to be availble when they decide to apoear in your door you would be fine. If you want to be sure technicaly, don't contract them. In the quotation they will tell how soon you would recover your money, but in the survey paperwork does not reflect that and they are nor able to provide any data, like heat pump efficiency, to match with initial data. I would not recommend this company for anything, neither Taggas or Ecosmart.
Unfortunately I can only give 5 stars! This team of guys were absolutely fantastic, as other reviews say they are reliable, on time, extremely respectful of our home and so clean and tidy you wouldn't know they had been here. We couldn't fault them. Several months ago we had a badly installed ASHP heating system through the EC04 government grants scheme with another company. Taggas have came to our rescue and have reinstalled the complete system to an exceptional standard. They explained everything from start to finish, the difference between the two companies are night and day. We just wish Taggas had been here in the first place. We can't thank them enough for their quality of work and how nice they have been.
I run a national repair and maintenance company and Taggas and team are the go to for advice on set up, installation and complaint resolution. They arevery professional and I have never had a a bad review after years of working with them. Thanks guys
I am a retired heating and plumbing engineer who has worked on all types of systems and have spent some time teaching the trade. Taggas was contracted to upgrade my oil-fired system to a heat pump system in line with HMG scheme to reduce carbon emissions. Having seen how rough and careless some plumbers can be, I was very anxious about the way the system was altered and the mess that would be left. Let me tell you, Taggas did a fabulous job, left absolutely no mess and were a really great set of guys. Just one proviso, get some earplugs if you have sensitive hearing as the singing of one engineer might be too much to bear ! Geoff. Crowther-Smith
Always turned up on time to do the job.. and kept me informed…nothing was to much trouble… excellent service.
Amazing from start to finish. So professional, always on time and kept me in the loop. Worth every penny!
Nothing too much trouble. Cracking set of lads. Will continue to use TAGGAS for many years to come. 5 stars!
From start to finish this company was very professional, nothing was too much trouble for them and the end product was exactly what I wanted and more, great service before during and after, would highly recommend them.
Have used taggas for several jobs over the last few years and will continue to do so from heating installs to boiler services, Quality workmanship and friendly, reliable service nothings too much trouble.
Did me a Boiler exchange over 1 day and half, the team was very quick and efficient extremely professional and took lots of care to keep it as clean and dust free as possible. They explained every thing I needed to know about running it after they left.
When renovating my first home i approached Tim from TAGGAS to replace my old boiler and fit new radiators throughout, after a short conversation he advised me of the correct sized boiler I needed, the pro’s and con’s of underfloor heating as I was undecided as to wether or not I wanted it, and also a better more discreet location of the boiler (upstairs instead of using up kitchen cupboard space) a good idea that I wouldn’t of otherwise ever thought of. All work was completed efficiently with no mess and a friendly service throughout. Highly recommended TAGGAS to anyone.
Professional and reliable company from start to finish. Taggas completed a full new heating system in my home and I would 100% recommend their services. Very Happy with the completed works.
It seems so hard to find a good reliable plummer but these guys where just THAT! they fitted me a new boiler system to a brilliant standard and nothing was to much, even when I kept calling them about how to work it! Very polite very friendly on time and the service after they had finished the job was great!! Thank you for the brilliant job you did I will definitely be using for any future work and have already recommended to a neighbour.
Area
Opening times
- Monday9:00 AM – 5:00 PM
- Tuesday9:00 AM – 5:00 PM
- Wednesday9:00 AM – 5:00 PM
- Thursday9:00 AM – 5:00 PM
- Friday9:00 AM – 5:00 PM
- Saturday9:00 AM – 5:00 PM
- Sunday9:00 AM – 5:00 PM
Additional information
- Incorporated 2015
- MCS NAP-66939
- NAPIT
- Free quotes
- Commercial work
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