Puraflow Renewables Ltd

We recently had an air source heat pump fitted by Puraflow, the whole experience was excellent. They are a great firm to deal with. If I had any concerns they were there to reassure me, all staff were a pleasure to deal with. I’d recommend Puraflow to anyone.

Don't deal with them at all. You been warned.

I don’t really know where to start with this review. My house had no heating at all when I moved in, and as we live in the country, there is no access to gas. A heat pump seemed like a good solution. Unfortunately, since having the system installed a year ago, we have had nothing but problems. I was initially told the installation would take approximately four days. It didn’t. At first, I was told it would take an extra two days, which I was completely fine with. Then, after that, no one could come out to finish the job for over a week due to their schedule (which is not my problem). I had to move my wife and four children out of the house during the installation, as the house was completely turned upside down. Communication from the office was very poor. I constantly had to chase them for updates. The pipework was chased into the walls to an extremely poor standard. Most of the pipes have come loose from the wall, while others were not chased deep enough to be considered properly installed. Once the work was finally completed, I noticed a leak within the first couple of days. The pipes had not been soldered correctly, causing the leak. This required half of the floor to be replaced, which does not match the other half. Soon after, I kept hearing a very loud rattling coming from the pipes. The team returned, and only because I suggested it might be leftover solder did they realize the cause. Solder had been left inside the pipes, causing them to rattle loudly. Shortly after, the radiators became excessively hot. The electrician had placed something on the wrong pipe, causing false readings and making the system overheat. This issue was eventually resolved. Soon after, I had to have two new pumps fitted, as the system was still not functioning properly. The heat pump itself is very loud, and with the additional pumps, the noise throughout my house is unbearable. Certain rooms still do not heat properly. I spent a significant amount of money on this system and feel completely misled. I have made multiple attempts to contact the company via email, but have received no response for months. I recently contacted Mitsubishi to service the heat pump, but they said they could not come out due to safety concerns with it being installed on a flat roof. I now have a heat pump that is not fit for purpose and cannot be serviced. I only ever leave negative reviews as a last resort. It has been one year, and the issues are still ongoing. I sent one final email a few weeks ago giving the company the opportunity to make things right, and I have had no response. AVOID THIS COMPANY AT ALL COSTS!

Great service throughout, the system is working perfectly, and we have a lovely warm home.

The whole team at Puraflow helped me and my husband with our new heating system. Their communication thoughout the process has been fantastic. Highly recommend, thanks so much!! 👍🏽

Absolutely terrible service , constantly lied to but say they will check if something can be done and never got back to us. Currently seeking help from trading standards on the situation.

I highly recommend you avoid puraflow. They realistically acted as a sales company referring everything to different companies to do the work. There is no customer service afterwards even when things go wrong. I used the eco4 scheme and it was so rushed and badly planned. They don't show up when they say they will. A week long job takes months. And a year later I still have a leak in my roof, no heating in my kitchen, missing insulation, and a poorly designed system that therefore costs a fortune. I'm now having to contact NAPIT, Trust Mark, etc. to try and get things rectified. On installation I even had threatening phone calls from their directors pressuring me to sign completion documents. If I didn't they said I'd be liable for all the costs. Even though it wasn't completed!

Have a big old house in Leeds and needed 2!! Heatpumps to make it work. Was very worried about enormous radiators but managed to find some nice cast iron ones that look gorgeous. Jamie, Cole and Ross and the electricians did a brilliant job and worked extremely hard and cleaned up after themselves. Three days without heating and hot water but lucky with the weather. Adam, Jed and Ashley were great at helping me get my head round everything and gave me lots of time to think about it all in a very unpressurized way before committing. Overall a very good experience. Water pump is a bit loud but it’s in the cellar and I’m hoping to insulate the floor soon so hopefully that will dampen it. Got straight up to 20 degrees within a few hours of switching on and I had to get up in the night and turn down the bedroom radiator! Very satisfying having the gas meter taken out!

Installation just completed of our air source system The plumbers and electricians have been brilliant with excellent backup from the office Very painless process. I can’t recommend the team enough. So first practical impressions the unit is bigger than I expected but only marginally The system is noisy in the cylinder cupboard but hopefully that is just whilst it initially heats the house to temperature Time will tell but excellent so far

We had issues from start to finish with this company, since the moment of the installation in February last year until now. The cost of energy skyrocketed in one year of heat pump usage, averaging £180 a month, this is without counting the £150 cost for installation over the next 10 years. The house remains warmish, with a temperature set up at no more than 19°/20°. We're seriously frightened to put it higher, given the cost. The hot water not lasting enough. And all this with house battery and solar panels. The pump leaks constantly and it's been replaced already once as the first one was faulty, then replaced, and it's still sitting outside our house since October, waiting for someone to pick it up. An absolute disappointment. I can't complain enough, seriously. I'm cursing the moment we decided to put it and I would pay out of pocket to get back my boiler.

I chose puraflow Renewables to replace my gas boiler with a heat pump. Excellent service from the outset. Friendly and knowledgeable Tim gave me all the info I needed to make an informed decision, Jim was on hand to project manage the install, the team of 4 plumbers efficiently replaced all the equipment and the team of two electricians did a tidy job of wiring it all up and commissioning the system. The house is warmer than ever, using considerably less power, much quieter than the gas boiler, with remote control via the app. I'm so glad I chose Puraflow!

Amazing service and professionalism from start to finish!