Heating and Boilers (Dyfed) Ltd
4.7(43)Newcastle Emlyn • NAPIT • RECC • OFTEC




Services
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Solar thermal installation
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Gas fire installation and service
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Heat pump installation
Reviews
4.7
My last review after installation was 5 stars - they seemed excellent at installing a new solar hot water heating system at the end of February. However since installing there have been three leaks of the fluid which have also damaged some electrical equipment. Today I received an invoice for me to pay for the last repair! I had to double check it wasn't April fools day! Needless to say this will not be paid! Two months on it gets worse - another leak in the system, so I called them. 5 weeks later, despite many phone calls and promises to come back to me, still nothing has been done, nobody has bothered to come and repair it. I just did not expect this appalling service from them.
They were able to fit us in quite quickly and were very efficient, polite and hard working. Excellent communication and standard of work. Non obtrusive, meaning we could continue to work from home whilst they were working on our boiler. Even our dogs liked them. In addition, they tidied up after themselves. Highly recommended. They were so good that we got them back to do another two jobs.
Excellent. Great work and responsive
I found leak in the pipework around my boiler. Within 3 hours of my call to Heating & Boilers an engineer was on site. He fixed the leak and found another problem which he fixed as far as he could today. This is not the first time H&B have responded quickly. Great service, thank you all.
Excellent service, and to be recommended. Dion and Kyle (sorry if I have misspelt their names) worked quickly and really efficiently to recondition our heating system. Very pleasant guys, and pleased with the end result; we now a system working so much better than before.
Rang them this morning after a sleepless night as the boiler had stopped working. Fantastic response from Sue and Brian who got us back up and running over the phone. What a service!! Thank you so much.
Cameron and Dion (sorry if names are spelt wrong) couldn't have been more helpful. They came quickly - on the Friday afternoon before Christmas-- identified the fault in minutes, repaired it and didn't even stop for a cup of tea. Great job and many thanks
Excellent company would strongly recommend very professional service. From first phone call speaking to Sue to carrying out the work both Ricky plumber and his apprentice were fantastic so good to find real tradesmen. Great thorough service completed. Will definitely be using them again.Thank you.
Incredible service! Rick and Iestyn were professional, knowledgeable, cheerful and worked with determination to diagnose and correct a tricky problem! Our central heating works better than ever thanks to them! Brilliant plumbers/engineers and really nice guys!! Thank you!
Fantastic service from Heating and Boilers. Came out the same day and fixed our oil burner. Returning heating to a household with vulnerable people. Brilliant price too. I highly recommend this superb local company. Thanks so much.
Excellent service and quick response! Was let down by a local company that left us without heating over Christmas!! These guys came out same day and got it working!! Highly recommend!!
Very good workmanship. Took care when working and finished the job
I have dealt with this company for many years. They have installed a central heating system, gas fire and provide regular servicing. They have also responded very quickly and effectively to problems that occasionally occur. Without exception, the engineers and staff are efficient, knowledgeable, friendly and helpful.
We recently had a leak in our boiler upstairs, which then poured water out into the floor and down into the living room... Nightmare!! Luckily I was home at the time and called Heating and Plumbing who were straight on the case. The engineer called me to reassure me he was en-route and provided advice on stemming the leak which worked. A short while later he was at our door and got straight to work. I can honestly say with hand on heart, Heating and Plumbing were amazing and reassured me that help was at hand. They were prompt, professional and kept me abreast as to what the issue was and how to resolve it. I cannot fault them as a business and their prompt speedy actions limited what could have been potential water damage. I have no hesitation in recommending them to anyone else and cannot thank Sue/Dion enough for their tremendous assistance in fixing the issue. Brilliant company, Excellent service and Wonderful team.
We have recently had a new boiler fitted (different location to existing boiler) and a new oil tank and are very happy with the standard of work. The quote was competitive and Brian came up with some useful suggestions. We didn't have to wait too long for the work to start and once they did start, they really cracked on with it. The team were polite, friendly, professional and easy to have around the house. The quality of the work was excellent, the new system was fully explained to us, they took away all the rubbish (including the old boiler, old tank and a radiator that had been replaced) and left everything clean and tidy. Would definitely use again and happy to recommend.
Heating & Boilers (Dyfed) Ltd was recommended to me by a friend a week or so before i got in touch with them.I will now highly recommend them to anyone that is in need of someone to do anything to do with heating and Boilers.The whole process was a breeze.The engineers were competant and professional and nothing was to much for them ,and they would not sign off on the job until the system was commisioned and running as it should .10/10 ..
Heating and Boilers fitted our solar panels several years ago, and after some great advice from Brian at Heating and Boilers, we decided to go with a battery set up. This works seamlessly with our feed in tariff, it has a great app, which really helps you monitor and understand your energy use. I was very impressed, the installation didn't take very long and they have left our house, just as it was before.Great service, a quality product, at a very competitive price.
Went there for some advice and quotes, sgill waiting for a quote, cardigan promise still alive and kicking
Dan, Iestyn, Dion and Jake were very professional. Exceptional standard of work. Very tidy and kept us up to date with how the full heating installation was going. This is the second time I have used Heating and Boilers (Dyfed) for a boiler installation. I would highly recommend to friends and family. Happy to use them again in the future.
Boiler stopped working they came out on the same day and fixed the problem. Frozen condensation pipe from boiler. Excellent service.
Very professional..Ricky and dion come out on the first and second day and the rest of the gang on the third day to fit from new a fully central heating system for our bungalow.the workmanship is second to none and I can't thank them or praise them enough for what they have done.i would definitely recommend heating and boilers (dyfed) Ltd to anyone. Thanks again guys.
First class company. Replaced our condemned log burner and made it safe in our very old stone fireplace, with no sign that they had been there. Very professional service and would highly recommend.
Excellent service, problem solving, advice.
Very helpful people
Excellent service RICKY and his team polite very knowledgeable no mess and efficient would highly recommend
Having recently moved to the area and not knowing who to contact, we asked someone local who we knew and he advised we use this firm. They were busy and couldnt even come to look at the property for about 3 weeks which was a good sign. If anyone could appear quickly there has to be a reason. We were quoted for a complete system as we had the useless and expensive night storage heaters fitted on house purchase and knew it wouldnt be of any use. Quote given and a date to start a few weeks ahead as expected. Started precisely as stated, and a great job done by a team of very polite, amiable staff. Everyone from the business owner, the office staff and engineers were top class. All done in les than a week. First class. Thanks to all.
Superb service provided. Sue arranged for a service and safety certificate to be completed by an engineer. Great communication through out. Can not fault them and will use again for sure. Thank you.
Awesome they had all that I needed
Excellent service throughout - removal of pellet burner and installation of new oil heating system - professional, polite, efficient and quick. Can’t recommend highly enough.
We Had no heating or hot water late on Friday, and the usual person who answers the phone wasn't in so lady who answered wasn't too sure who to speak to regarding sending someone out but was very kind and was able to get in touch letting us know that they would be able to have someone look at the boiler for us. The lad Dion that arrived about 30 minutes later was very kind but couldn't get it fixed in time as it required a lot more than originally thought he, offered us some heaters for the weekend but didn't have any on him at the time and had to go back to depot to get some. We really appreciate this fantastic service provided to us going above and beyond! Thankyou very much for your kindness 😊
Highly recommended. We had no heating or hot water before Christmas and it was fixed within few hours of call! Very happy customers. 👌
Had an issue with my heating, called Dyfed heating and boilers at 9am, engineers were here by 12 and resolved the problem. A warm Christmas thanks to them!! Couldn't recommend then highly enough. Great local business.
Great job. Installed a bass fire in my mum's old cottage. They did a great job, clean and professional. Would highly recommend.
Fantastic customer service as usual.
We definitely recommend Heating and Boilers Ltd to everybody, they installed a top quality heating system for us with complete professionalism and quality workmanship. The team were very helpful and friendly, and the work was booked and accomplished exactly as they said it would be. We are also happy with their aftercare, all was explained to us thoroughly as they genuinely care about their work, and so we feel well supported by them. We were originally recommended this firm a few years ago, and having found them then to be excellent, of course went back to them for this latest works, and have not regretted it. They have a strong team, all polite and tidy and considerate (eg always removing shoes and covering carpets) and we are very happy to give them 5 stars. Thankyou Brian, Ricky and you all. Rhiannon and Phil
Highly recommend this company,within hours of my boiler breaking down they were with me to investigate problem ,subsequently supplying and fitting a new boiler within the next few days . Professional and courteous , 1st class service.
Recently had a boiler breakdown, phoned Heating and Boilers my local company and they responded really quickly. Very professional staff, lovely clean and tidy engineers who were very knowledgeable and explained in an understandable way what the problem was. He fixed the problem and have had no problems since. Wouldn’t hesitate to ring them again, will be using them for future services.
I recently 26.2,20 had a boiler breakdown during the recent cold snap i phoned the company who turned out within a couple hours identified the fault which was water contamination in the oil tank the following morning an engineer turned out sucked out the contaminated oil into another tank replaced the damaged oil pump on the boiler cleaned out the feed line to the tank, the boiler now up and running excellent service from the boiler engineers cant praise them enough would fully recommend the company
Very unreliable and unprofessional, so it is better not to waste your time using their services. I had to chase them for appointments, I was promised to be called back to arrange engineer's visit but nobody did. Their engineer was not knowledgeable at all, as the result ,he left us with boiler not working in the middle of the winter so we used different company to repair our boiler .It was sorted within 5 minutes.
Area
Opening times
- Monday8:00 AM – 5:00 PM
- Tuesday8:00 AM – 5:00 PM
- Wednesday8:00 AM – 5:00 PM
- Thursday8:00 AM – 5:00 PM
- Friday8:00 AM – 5:00 PM
- SaturdayClosed
- SundayClosed
Additional information
- Incorporated 1985
- MCS NAP-13337
- NAPIT
- RECC
- OFTEC
- Domestic work
- Commercial work
- Landlord work
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