EPC Improvements LTD

After some hardware issues, EPC have provided some great service, especially when my carpet fitter stapled through the pipes!! Would recommend.

Epc provided a first class service baring in mind I did not have a service contact with them. Their customer service was first class and the communication with their service engineer was brilliant. As this my first encounter with a heat pump I have decided to take out a service contract with Epc and this was made a lot easier when using the 2 ladies in the service department.

3rd year of servicing and still satisfied

Mark from EPC Improvements was really helpful when doing our first annual service of our air source pump, hot water cylinder and heating system. He answered all our questions and showed us how to get the system to work at its optimal best and potentially save money on our winter heating bills. We've already saved money on our energy costs since we had the air source pump installed, so that's great!

these folks are the best - super reliable and always courteous!

I can not recommend EPC Improvements enough. Right from survey, planning and execution of installing my air source heat pump everything went like clockwork with no problems. All the work, including replacing all the radiators, was carried out in a neat and efficient manner. Extremely pleased with the end result.

Very professional and competitive service. All my questions and concerns were addressed incredibly effectively and felt involved which went a long way to the adage of putting the customer first.

Excellent visit from Mark to service our air source heat pump system. He really knows his stuff and took the time to explain the many "features" and quirks of our system. Unfailingly polite and helpful, all work carried out promptly and with no mess.

Very thorough service of our heat pump and system - Mark was really helpful and explained all his findings. Wouldn't hesitate to use again.

Happy with the quality of the service

EPC guided us through the entire complicated process of switching from gas to heat pump heating system. Not a straightforward job in an older 3 story building, global pandemics, supply chain problems , liaising with the government schems and local authority regulations – all negotiated with professionalism and experience. The installation itself was another deeply impressive demonstration of technical ability and determination to make it perfect. Several years of trouble free heating since, their attention to ongoing support and advice has been invaluable. Cannot recommend them highly enough.

Extremely helpful company. I struggled to find help when my system failed and I couldn't reach my usual supplier. When I found EPC I was very impressed with the attitude and prompt assistance.

EPC Installed a heat pump for me about a year ago and have just been back to service the unit. They were quick to resolve any initial teething issues early on and were thorough with the service. Special mention to Mark - great at communicating what's going on and education me on how it all works.

The servicing was everything it could be including explaining things I had not grasped before to monitor and adjust things myself (eg: water pressure). Mark did a thorough and expert srvicing. The only issue is that the company which EPCI asked to do the fitting of the thermostats and controls did not do what we had asked for when we agreed the EPCI contract which was to enable us to control it on line and that is something which was not done at the start, well before the two highly skilled engineers, James and Mark, went to work at EPCI and do the first rate services we receive each anniversary.

Friendly, informative service.

Just had a service our our heat pump, very professional, helpful and friendly

Just had our first service of air source heat pump and boiler from EPC. With us for about two hours, incredibly friendly and helpful, answered all my questions and ensured we were running as efficiently as possible. EPC installed our heat pump, and went above and beyond to help us out a couple of months ago when we had a manufacturer related problem. Would definitely recommend them.

Just had the first annual service of my heat pump. Mark was very thorough and spent 2 hours checking the system and going back over the controls. Heat pumps are far from cheap, but if you’re going to get one then EPC is a very professional supplier and installer.

EPC improvements came to service our heat pump today. The engineer Mark was outstanding; courteous, patient, tidy, informative and altogether very helpful. Cracking service in ensuring our home remains warm and eco-friendly. Thank you team

Thorough service from a helpful and informative engineer.

Excellent. Brilliant installation and servicing with EPC - can't recommend them enough for solar, heat pump and underfloor heating.

EPC Improvements are very professional and easy to deal with. Finding the right company when installing/moving to new heating and renewable tech can be a minefield; the EPC team from sales, through installation to maintenance and admin are an ideal choice, friendly and reliable.

Mark provided an excellent service during his visit, having get my system back up and running after a year of non-use. Very happy with the service.

Just had the annual service on our ASHP. Like last year, Mark was on time, is really experienced (answered all sorts of random questions I had!), is polite and did a great job. He is brilliantly supported by Emily who booked everything in and is equally polite and helpful. Thank you and see you next year!

I had a terrible experience with EPC Improvements. I hired them for solar panel installation and battery storage, but the process was a nightmare. The solar panels were installed incorrectly, leading to inefficiencies. The battery storage system malfunctioned within a month, and customer service was unresponsive and unhelpful. The heat pump they installed was noisy and ineffective. Their promises of improving energy efficiency were far from reality. Avoid this company if you want reliable and professional service.

EPC did a good job fitting a heat pump and cylinder in a tight space, which has been working great for a few years. I've found their communication to be excellent throughout the quoting/installing/servicing. The servicing is thorough (if maybe a bit expensive?) - checking the heat pump itself and all the various bits of plumbing.

Great customer service and very knowledgeable!

We have ongoing age related issues with our Air Source unit. Mark always fast to find the problem and service the unit. Always jolly, friendly and efficient. Would recommend 😜👍🏻

Excellent service, thank you.

Great service again from Mark. Takes the time to explain things and provides helpful advice and suggestions.

Great customer service and products. Highly recommend

Recent maintenance visit was friendly, thorough and very professional.

Mark was punctual and very helpful and friendly, and keeps our system in great working order.

EPC Improvements is by far the best Heat Pump company I’ve dealt with. My original installer had gone bust ( shock horror) and I was in need of my annual service. EPC replied to my enquiry email within a week and quoted me and scheduled the appointment 2 days later. No other company I had spoken to was able to attend so quickly. This isn’t some cowboy outfit, Mark arrived as promised, he didn’t realise the external unit was wall mounted but that didn’t phase him, it didn’t even slow him down. For Every bizarre installation decision that the previous installer made, Mark was able to find a workaround to get the job done. The report I was sent 2 days later was extremely thorough, with details of what to watch out for and recommendations to keep the unit operating at maximum efficiency. I will be signing up for their Gold Service Plan. I can’t recommend them highly enough. They may not have been the cheapest but the quality of their work cannot be disputed and you can’t put a price on peace of mind.

I've been working with EPC Improvements since June last year to have an in-roof solar solution installed into a property I bought back in February - they were incredibly patient as we waited for our chain to complete and kept in regular contact throughout. Once we moved into the new property in February, EPC Improvements attended the property very quickly for the survey and within a few weeks the final solution was designed and delivered. Everyone at EPC Improvements were fully committed in terms of their customer service and approach, each a credit to the business. A big shout out to the following people for going above and beyond to get us over the line: Fraser - for brilliantly handling the initial contact and conducting the survey - whilst also taking a bit of time to throw in a bit of dog training when he visited ! :-) Kai - Excellent forensic analysis of energy usage data and providing design and costings promptly, attending site to ensure suitability and taking almost never ending calls from me to help with all my questions. Neil - Brilliant Organization of the teams that were responsible for the deployment of the solution and keeping in contact when any very minor challenges presented themselves. Steve - Excellent delivery of all the internal electrics required for the solution and thanks for the input relating to my battery questions. Nick - Excellent, super fast delivery of the outside works, including stripping and relaying of the roof tiles and deploying the solar panels as per the design. Dimitri - for the unending energy and enthusiasm supporting Nick in getting the outside works completed and for being probably the happiest person I've met in quite a while! The back office team for the timely turn around of issuing the energy export information to enable us to set up our outgoing tariff with Octopus. The ladies on the phones who always took care to ensure I was routed to the right people when I asked, taking messages and even helping to ensure skips and scaffolds were removed before Easter. Thanks again to you all - I was sitting here wondering when the last excellent customer experience I'd had, it must have been so long ago I can't think of one off the top of my head. Look forward to speaking to some of you again when we get started on Phase 2 - battery installation. D and K O'C.

Excellent service today from Mark. Thank you.

Had an air source heat pump installed 3 years ago by epc and have been very pleased with both the equipment and the service. Mark serviced it just last week and could not have been more helpful.

EPC Improvements serviced our Air Source Heat Pump. Mark did an excellent job and gave us some top tips to save money.

Brilliant company, very efficient service carried out by courteous knowledgeable engineers. This company carried out a complete installation of our heat pump, solar panel and underfloor heating system. They continue to maintain it with servicing annually. I would have no hesitation in recommending this company

I've had my heat pump installed for about 2 years now and initially had some minor problems but they were soon sorted by James at EPC. The install was very swift despite being not an easy one and the installers were very tidy and did a neat job lagging and hiding the extra pipes needed. I've been over the moon with my decision to both install a heat pump and to have chosen EPC to do the install. Over the winter period the whole house is warm and cosy without costing me a fortune. Mark from EPC has just completed an annual service for me, it's good value for money if you pay by monthly installments, he did a great job explaining what he was doing and why. Mark also went over and above what I've experienced from British Gas with my old gas boiler in improving things further with advice on insulation of my install, as it's in an unheated garage, he also went outside and put extra insulation in places which is something he didn't have to do but I really do admire his tenacity in wanting my install to be just perfect. I've been talking to and showing my neighbour my install as they want a heat pump as well and I highly recommend EPC to them.

EPC Improvements were a pleasure to deal with throughout. The pre-sales information and process were clear, sensible and well thought through. The team and their sub-contractors were professional and pleasant. The system has been well designed, fits neatly both outside and inside, and is working very well (I have waited till the first frosts before posting this review). I found out after the installation that my thermostatic shower mixer valve needed replacing as it needed the higher water temperature provided by my previous (gas) system, and would have preferred this risk to have been flagged to me before. A heads up that the setting control panel is far from intuitive, so it is worth making sure that the installation team set it fully to your wishes before they head off. But the firm's remote post-installation service has been helpful and responsive too.

Should have the option of no stars, happy to take our 20k for all singing and dancing equipment, then when things arnt right the customer care is dreadful. Can't get anyone out to rectify poor instalation issues they have known about for sometime. My last post never made it to the reviews section so I'll try again

Thank you for an instant response to my call, despite it being the weekend. The fault was repaired and servicing of two units completed by close of business on Monday. Remarkable, and not the norm unfortunately! James was very efficient in tracing the fault and helpful in re-setting the systems and explaining the improvements. I cannot recommend EPC more highly, so thank you again. All the best to your team, John

Mark was very polite and friendly and completed the heating service quickly and efficiently.

Mark gave us a freidly efficient service., thanks

FREINDLY, VERY KNOWLEDGABLE, HELPFUL, CLEAN TIDY, PROFESSIONAL,

Very efficient and courteous service. Mark serviced our heat pump and made sure everything is working as it should.

Very happy with installation of heat pump and solar panels.Everything went according to plan.The guys were very helpful and efficient. We had the first service and everything was dealt with in a professional way. So all good. Thanks.BoB.

Had huge issue with this company - they got a number of things wrong, and then tried to EXTORT me for more money on top of what we had agreed! AVOID!

Very prompt arrival on site, introduction and explanation of what engineer was going to do. Thorough in every way and gave very clear information on system. Learnt a lot about the workings of the heat pump and settings that can be applied. Thanks to Mark for his excellent work.

I have been very impressed with both the service and the product. EPC was one of the few companies that did not actually try to sell the solar panels, but simply provided clear and relevant information, and answered every query fully and promptly. The installation too was quick, clean and efficient. I would highly recommend EPC, and more than happy too that it was a local business. I shall be back to them shortly to install the batteries, as I was not entirely clear of the need, not having an EV. But given the small feed in rates, and the benefit of having some storage over winter, it is something I will most definitely be considering in the near future.

contacted this company to service one AC unit in a small office. service cost was £300. The engineer advised that the motor on the external unit needed replacing and would send the quote through when he returned to the office. The quote was exorbitant at £622.00 making the service and repairs £922.00! When making further enquiries I subsequently found the part and an electrician to fit it for half the price. This company overcharges!

I contacted EPC Improvements to carry out a service on our Ground Source Heat Pump and the engineer was excellent. A thorough service and he identified the cause of an ongoing issue which we have now fixed. We will be using them again going forwards.

A comprehensive and professional service. From planning to installing they proved flexible and focused on solutions.

We had air source heat pump & solar panels fitted by EPC. From start to finish we. We’re kept advised of the projects and care was taken to ensure all work complied with legislation. We are very satisfied and have no hesitation in recommending EPC

We had a solar panel system installed by EPC and from the beginning they gave us helpful advice and guidance. They were professional and easy to deal with and responsive. Overall we wouldn’t hesitate in recommending EPC to others. Bernie and Margaret.

EPC were one of three companies I contacted during a house build for the supply/installation of a Air Source Heat Pump system. Even after carrying out much research, there was still a large element of unknown for me... EPC took the time in explaining the details and provided calculations on heat loss based on the fabric of the building on a room by room basis. The analysis enabled them to specify a model of heat pump and hot water tank that would be suitable for the property. The installation was completed by a team of qualified engineers and the workmanship and professionalism was great. EPC were very understanding as dates kept slipping as to when they could be on site due to the nature of the build project. It's been in almost 8 months now during a very cold winter and we are delighted with the results. I would recommend EPC to anybody that asks - I actually already have on a number of occasions!

I am so happy with my solar panels. I would recommend them to anyone. EPC improvements were excellent. The two installers were friendly, helpful and went out of their way to help me. Thank you so much.

We're delighted with the heat pump fitted by EPC. They gave great advice, their surveyor, project manager and fitter were all professional and helpful, and they have been quick to answer any questions we've had as we've got used to running the heat pump.

EPC supplied and installed a Vaillant Arotherm air source heat pump. Throughout the process, all the EPC people we dealt with were helpful, efficient, and capable. Our initial contact at EPC was patient and sympathetic, and he addressed all our concerns and questions, without putting pressure on us. The project planners were very helpful and, despite being extremely busy, responsive and meticulous (especially in their help concerning some issues with planning permission). Finally, the installer and technical managers were simply brilliant and did their best to make the installation process as stress-free as possible. The end result, the installation and commissioning, is, as far as we can tell, flawless. Thank you.

Two failed inverters in a row, failure of engineers to turn up, faulty workmanship which caused a fire, reluctance to respond and outright refusal to offer compensation.

EPC have carried out a very big project as part of a major refurbishment of my house during 2021/22. The contract included solar panels on the roof, the installation of a ground source pump system, underfloor heating plus connecting the house to the aquifer which now supplies my house with all its water needs. There were teething problem, which is not surprising in any project and especially with one of this size. I found them very willing to go the extra mile to make sure issues are resolved as quickly and successfully as possible. When the main builders were causing problems because they were not in control of this aspect of the contract, EPC would find a way to work around without confronting them, which helped me get the job done. I have just had my first proper winter in the house and as we know, it was a cold one. The heating coped very well indeed! The house was suitably warm all the time. The underfloor heating is Heatmiser which I learned to use. It took me a little while to get my head around it, but I am now very happy with this choice, each room has its own controller and changing the settings is very easy. In particular I want to single out Craig McAlister, one of the directors, who could not have done more to help me. Even in areas during the refurbishment, which had nothing to do with his particular part of the work, he went out of his way to help out. A nicer, more competent and helpful person is difficult to find. Thank you, Craig!

HORRENDOUS customer service. Even after purchasing a very large contract which included solar panels, under floor heating, heat pumps etc. company have gone completely AWOL without finishing our job. WOULD *NOT* RECOMMEND

We started off really well, and our Zappi was installed back in March. Since then it's gone very quiet indeed despite regular reminders including more or less begging for any sort of update. I understand there are huge supply chain issues and massive demand due to the energy crisis. That's no excuse for not talking to your customers who are basically shouting PLEASE TAKE MY MONEY!

Customer focused; delivering excellent service and high quality installation. Had been let down by my previous installers; EPC configured an Air Source Heat pump and associated peripheral equipment that was correctly sized to meet the heating requirements for my home. Installation was completed in under two days by professional engineers Would highly recommend EPC Improvements.

A very good company and I am very pleased with my air source heat pump. Removing the need for gas may prove to be a financial benefit as well as environmental. I was kept very well informed about all aspects of the installation. Excellent project management. I will definitely return to them when I ever get the money together for underfloor heating.

I asked EPC to help me understand if an ASHP would benefit me, as I searched for an alternative to a standard gas boiler. This started with a survey to see what the heat requirements were and to see what would work. The intro meeting was very informative and all my questions were answered by the very knowledgeable engineer. I then received quotes for the works which I asked them to proceed with. We had a few false starts due to equipment delivery problems (thanks to covid) but once started the implementation was completed in a week. The implementation by Ben and Scott was very neat and I was impressed with their work ethic and attention to detail. Now its all finished and even though it -7 outside I have a nice Green solution for heating and hot water and a warm house. I would recommend EPC for anyone considering an ASHP

EPC Improvements were extremely helpful from the initial enquiry through to the completed installation of our air source heat pump. The communication at every stage of the process was clear and honest, and the work on site was excellent. We were also grateful that they could accommodate a fast installation as the existing gas system was faulty and we were without hot water. We are delighted with the finished system.

I wish all businesses were as good as EPC, cannot fault them and would recommend them. If and when I need their services again, I would not hesitate.

First rate installation of an air source heatpump, packaged hot water cylinder and associated controls. Really knowledgeable team who worked hard to deliver the best possible installation. Highly recommended.