REST UK SOLAR (RENEWABLE ENERGY SERVICES TEAM)

Absolutely great team. Fantastic work, couldn’t be happier with what they’ve done, fully recommend to every and anyone.

On behalf of Mrs Loraine Durrani, who had solar panels installed in Middlesbrough. Edited: Have changed this from 1 star to 3. Much of these issues were resolved on a call with Michael. He was an absolute gentleman who listened and aimed to help rather than act defensive and defend a position that couldn’t possibly be defended! However I can’t change my scoring any higher as the stress caused was significant. The solar and battery work great…. However it wasn’t a great experience for us to get it installed and the aftercare fell short. Initial review: Extremely disappointing experience – we would not recommend Rest Solar Panels I would strongly advise anyone considering using Rest Solar Panels to think very carefully before going ahead. From the outset, the experience was frustrating. We specifically requested 500W panels, but were supplied with 475W panels instead. We also paid for additional panel which they subsequently told us they were unable to install. We are STILL awaiting the credit/refund for the panel we paid for but did not receive. The installation was supposed to be a straightforward process, but it took OVER three weeks and was only completed on 24 July. Throughout the process there were repeated excuses, delays and promises that simply weren’t followed through. We eventually had to threaten further action just to get things moving. The salesman, Harry was involved in the process, and unfortunately the service and communication fell well short of what was promised at the point of sale. The experience has been unreliable and unprofessional from start to finish. Even after the installation was completed, the scaffolding is still yet to be removed. It is extremely frustrating to have to keep chasing a company to complete what should be basic parts of the job. Whilst the solar panels are now installed, working and operational, I am still unsure whether we are going to receive all the necessary documentation and certification required to be paid for the electricity we are exporting back to the grid. Given the problems we have already experienced, this is another major concern. We are also still waiting for the credit/refund for panels that we paid for but Rest Solar Panels said they were unable to install. This should have been resolved promptly rather than leaving the customer having to chase for money that is owed. A solar installation isn’t just about putting panels on a roof and getting them switched on. Customers should receive a complete, professional service, including proper communication, the agreed equipment, completion of all outstanding work, removal of scaffolding, reimbursement for anything not supplied, and all necessary documentation. Unfortunately, our experience has been one of constant chasing, excuses, delays, broken promises and unresolved issues. The system may now be producing electricity, but the overall customer service has been extremely disappointing. Based on our experience, I would not recommend Rest Solar Panels.

Two helpful guys very polite and friendl

Really good and professional service from rest, the sales guy was ok but the installation team really know their stuff. Very prompt answered all questions and explained everything. Habib Mike and tom thank you!

we would definately NOT recommend Rest Solar to anyone. Their customer service is non existant. We had 30 panels installed on a Barn roof last November which resulted in a few roof tiles being damaged. A few were replaced using our own tiles but some were left broken for a few weeks, despite our attempts to get someone back to rectify the damage. Following a few weeks of heavy rain, a considerable amount of hay being stored in the Barn was damaged & had to be disposed of. We have attempted numerous times to contact Customer services with this complaint & request some compensation. we have even contacted 'Rip of Britain' in an attempt to get some response from Rest. The whole procedure of registering to receive payment back from British Gas for excess energy has been a complete nightmare. We were sold this plan on the strength that our property could run entirely on our Solar Energy & instead of £350 a month electricity bill, our electricity would be replaced by the repayments for the Finance at £350 a month. This is not the case at all. We are still paying £250 a month plus the loan repayment making a massive £600 a month which is a ridiculous amount to find every month. Seven months after the installation we have not received one single payment for the excess energy generated & taken by British Gas. A phone call from Rest to discuss some compensation has been requested & subsequently ignored.

Habib is an expert at what he does. Nothing is too much for him to do. Very informative always showed me everything every step of the way and went above and beyond. A true asset to this company. Mike and Tom are brilliant lads who worked effortlessly throughout the day and completed the job perfectly. Highly recommended!!

Habib Tom and Mike were amazing. Amazing guys really know what they do, can’t recommend any more

Ahmed was informative and communicative in the early stages of understanding the system, and responded fully to all queries. Mickey, Tom and Habib did a fantastic job installing. Hard working lads. System working near enough immediately. Thanks all.

Excellent service from Rest UK regarding my solar panel and battery installation. My experience with Rest UK had its ups and downs, but I’m pleased to say the end result is a high-quality solar and battery system. Mohammed in sales helped get us started, but the true hero of this project is Michael Britcher in the support team. Despite some early hurdles, Michael has been incredibly attentive and patient, providing the guidance I needed to get the system optimized. I really appreciate his effort to ensure that the customer experience remained positive in the long run.

Great service - great team fitting the panels

I am extremely disappointed with my experience. The Duracell battery system sold and installed at my property does not function as an intelligent energy system. There is no real automation or smart optimisation – everything has to be configured and managed manually. This is very different from how it is presented during the sales process. The salesperson who visits your home markets the product extremely well and explicitly claims it is better than a Tesla battery. This is simply not true. Tesla batteries genuinely operate as intelligent systems; this Duracell system does not. I feel these claims are misleading and create completely unrealistic expectations. When issues arose after installation, the installer refused to take responsibility, denied support requests, and rejected any discussion around replacement. Instead, I was told the system was “working as expected” and that any issues should be taken up with Duracell directly — despite the fact that the product was purchased and installed through the installer, not Duracell. Duracell themselves have confirmed that responsibility lies with the installer. However, no ownership has been taken, no meaningful support provided, and no resolution offered — only refusals and redirection. There is a clear lack of transparency, accountability, and customer care once the sale is completed. I would strongly advise anyone considering this system to do extensive independent research and not rely on verbal promises made during the sales visit. Based on my experience, I cannot recommend this product or the company involved. (invoice reference 3390)