Use The Sun Ltd

All the staff from start to finish have been wonderful. They have gone above and beyond to make sure we have been happy. Highly recommend

How do you get on with your neighbours?If you want to upset them, then these are the cowboys you need! They were at the property next to mine, and the van was blocking my drive, When asked to move it, he said you will have to wait a bit mate! Rubbish was thrown in my garden,and he was spitting all the time.There is so much more I would like to tell you about,all negative,but if i did it would be longer than WAR AND PEACE

It took Use The Sun four attempts to attend an appointment after being instructed by HIES to remedy a poor installation. Two of those appointments were missed without any communication, and they didn't follow up after the third time until I chased a week later. Then they erected scaffolding at my property without telling me, and without an appointment for either that or the work on the roof. The office blamed the worker that attended, he blamed the office. Clearly not a well run company. Couldn't recommend based on my experience. PS: The scaffolding is still up over a week later with no plan to actually do any work, or any idea given of when it will be taken down... Edit in response to the UTS reply: I have attached a drone image of the problem you missed. You consider there is "no fault" with that? Your negligence has meant HIES have refused to refit the bird guard. Oh, and I'm still waiting for you to fix the damage you caused to the roof 3 months later.

After my original installer went out of business, HIES put me in contact with Use The Sun. Such a professional company, they took over and have resolved all the outstanding issues I had. I cannot thank them enough, 5 stars, only wish there was more stars to give.

Just had Solar panel installed at my office. 36 panels - Fantastic service from USE THE SUN - From start to finish - from enquiry to installation. They are efficient all question answered and great price ! Would highly recommend ! Thank you !

Excellent service from both Admin staff and installation team incl James and Martin

Please avoid this despicable company! I wouldn’t have chose them but sadly our salesperson did - he has now removed himself from them. Spent £14,000 on an ASHP which has extreme costs and continual issues! They no nothing about set ups etc They have walked way from helping AVOID AT ALL COSTS! I am taking this all the way with regulatory bodies and will take this all the way legally so do yourselves a favour and AVOID! Update : now discovered after 3 yrs the heat pump is undersized - so avoid these cowboys. Court case this Friday so SHAME On YOU!! Further update: MCS have confirmed your so called installation is undersized and frankly inadequate! update: these cowboys now want to dispute their governing body’s findings that the system is non compliant and not fit for purpose . Let’s hope they strike you off! Update: MCS now having to fix our system as these cowboys just don't care!

I came to Use the Sun via HEIS after our original supplier went bust. From the start they were professional, polite, friendly and tidy when it came to the install. When the system had some teething problems they didn’t give up u tol they got to the root cause of the glitch and fixed it. You won’t go wrong if you use them

HIEs referred us to Use The Sun after our Solar system stopped working. After 2 visits we now have a system which we think works better than it ever did. Thanks to Lucy in the office and to

Use The Sun were picked for me by the HIES consumer protection scheme when my original supplier went bust taking a huge deposit with them. UTS were fantastic, keeping me informed throughout. They did their own survey and design and talked me through it. Their install team were brilliant on-site, working around us, keeping the place tidy and quiet as much as possible (I work from home). They were lovely around my kids who were around whilst they were working. I'm really pleased with the job they've done.

Honestly, I can't speak highly enough of these guys. A significant misquote from our initial builder left us with a very unfinished renovation, a removed boiler, open ended pipe system and no heating for over 18 months whilst we saved up for a new solution. I gathered a few quotes from different providers after hearing about the BUS grant from Octopus and use the sun were heads above any other interaction I had (some large providers even asking for £500 deposits whilst they provided a quote..). I contacted them back in November for ASHP quotes explaining the situation and they have gone above and beyond at every stage. The reception team were amazing in keeping things going and helping through the BUS application, even recommending cavity wall insulators (again, brilliant service). The engineers and installers were A class, overcoming hurdle after hurdle (even fixing a broken toilet) and minimising disruption to navigate existing and new pipe routes. All really nice people and delighted with the quality of work and detail. I'll definitely be using them for solar in the future and won't be looking for quotes elsewhere Thanks everyone, you absolutely smashed it!

Just had my solar panels done on my home! They were amazing from start to finish! They answered all of my questions and were always happy to help me! The guys who installed it were so friendly and it was spotless when they left! Very happy, I will be recommending to all of my friends and family!

My initial supplier went bust so we used Use The Sun through the HIES scheme. Wish we had of gone to Use The Sun in the first place! From initial contact through survey, install and after support, every stage has been excellent, install took 1 day for a 16 panel with battery system, clean, tidy work, had a few questions afterwards relating to the SEG Tariff, these were answered swiftly and concisely. Would definitely recommend to anyone thinking of using this company.

The installation team were very professional, nice tidy job.They gave step by step detail of how the installation worked and how to isolate the system from the mains should any electrical work be needed in the house.Tea &coffee was on hand 😃But they deserved it.Good job all round.

We have had a PV system installed by Use The Sun after the company we were originally going to use went bust. I found UTS to be excellent, they kept us up to date, were very professional and turned the install around very quickly. I would highly recommend using them.

Excellent company, have had solar panels and a battery installed, always willing to help and fix problems. Good install teams and support staff and quick responces to enquiries. Do wish you good luck with the business, and I am sure I will be asking for another battery next year! :)

Within the last month, I had an air source heat pump installed from this company. Unfortunately, due to the energy crisis, the running cost have more or less doubled. So now I have had solar and battery installed by this company, it has brought my running cost right down again. Thank you Use The Sun.

Highly recommend this company They have been brilliant from initial meeting through to installation and now continuing support Everyone has been so helpful, polite , and got the job done- no fuss Have researched many companies, so glad I used these guys

Couldn't be happier with our solar and battery install. We had brilliant communication throughout with Dean and the installers were quick and tidy. Wouldn't hesitate to recommend, thank you!

Highly recommend! We recently had a heatpump installed and the Ray and the rest of the installation team were simply amazing - worked like a whirlwind for two days including Saturday, and left everything very tidy. Ray simply wouldn't rest until he had solved an unexpected and unusual pre-existing issue with our central heating pipes. Post-installation support was also everything you'd wish for, having to come to grips with a completely different heating philosophy. Their engineer, James , came back to check and fine tune the settings after a few weeks of operational time and provided loads of practical advice. The heatpump is now being severely put to the test in the current cold snap and it is reassuring that Use The Sun are available for advice.

AHP Installed incorrectly and called out to rectify time and again. It never ran as it should and the customer service was painfully slow and unresponsive. Having to chase up when the next fault that Daiken service revealed would be fixed. I'm sorry but I have to advise others best avoid this company from our experience.

They installed my solar panels. My 12 380W panels produced 28 kwh of electricity on best day which exceeded my expectations. They were also one of the few willing to install Enphase micro-inverters. I had to wait for batteries couple of months as there is a shortage. Batteries have been installed now. Great communication with sales rep who responded quickly. Engineers have done great work, everything looks neat and works. Price was good as well. I would definitely recommend them.

I had solar and batteries fitted last year and I just had my heat pump installed last month under the bus the service was brilliant happy with everything Thank you guys once again 👍

I Recently had a Tesla Powerwall 2 Battery installed by Use The Sun. I was very impressed with the engineers. They were polite, on time and very tidy. The price was more competitive than other Tesla certified installers. I would definitely recommend Use The Sun Thank you again.

I don't like to leave negative reviews and have capped my review at two star as we didn't get as far as getting the panels fitted before things went wrong. If you choose to use this company, then you might want to be aware of the following. Sales rep was friendly and I picked the company as he was not pushy. However, after agreeing an install date within the month, every thing was very slow with poor communication. After signing the contract, it took several days, a few messages and finally I got hold of the office to book an Install date. Not impressed I was doing the chasing. Approaching the install date I only had verbal confirmation and again made several calls to confirm, when eventually the right person was in the office, the day before the scaffolding was due, I was told the battery was not available and they didn't know when it would be in stock and so they were cancelling the install. In fairness I knew there might be a slight delay and was told this could be added later. I was not expecting a full cancellation. I was then told they would speak to the sales rep to see what I had been told about this later battery install. Then things got really odd. I was told the engineer and sales rep disagreed on placement of the panels. For this reason no scaffolding plans had been created that had not been booked either (at this point it was due in 15 hours time..). I was told it was the sales rep's problem to sort out and he would be in touch. I couldn't believe how unprofessional this company was being. Manager didn't seem to care that no one was in charge of the project. At this point I cancelled the contract. They never contacted me to apologize or try to rescue the sale, which confirmed my decision.

Don't touch them bully you in to making a decision set up the loan for you using tesco promise you it will pay back loan and more never ring you back when promised or at all, and when you try and claim back because they used tesco you don't have a leg to stand on very clever really. Dodgy company

At present I've been waiting for nearly 4 month for my system to be repaired. I'm still waiting. Promises made by staff to call back have not been kept. I've put 1 star because the system will not allow me to post. Custom service poor.

Biggest load of cowboys out there. Since installation in September had issues; they said due to underfloor heating not being serviced. Had this carried out at great expense to me only to find the heating is still not working. Been without heat now on the coldest week, despite assurance someone will call and sort I am still waiting almost 24 hrs later. Freezing cold and they do not care at all. Eddie the owner has been asked to call me but no joy. Rubbish service. Formal complaint previously raised now it's going to the top. Nothing they have said has been delivered despite auditors coming out and reporting things that had not been done correctly. Do not touch this company or any associated companies with a barge pole.

Over the years Use the Sun have installed Solar Panels, a Tesla battery & last week an Air Source Heat Pump for me. On each occasion I have received a fantastic service, excellent value for money & most importantly, good after sales advice / service when I have needed it. The operatives are polite, knowledgeable, helpful & respectful & that's very important when these guys are in your house for a couple of days. I really can't recommend this company enough.

From initial phone call and site survey, to a fully running system with Tesla Powerwall in 2 weeks. Install was 2 days. All work was carried out by skilled conscientious workmen. My setup was a little different but Eddie worked with me and produced exactly what it wanted. The back office produced all the paperwork and certificates including the DNO for grid export. 100% delighted with everything this company has done for me. Finally their price was very much the best I had been quoted.

Had these fitted 3 years ago and am yet to get anywhere near the generation it was claimed to , to be fair it's a right con.

Turned up when they said, that's the first thing. They made the whole process painless and made me feel confidant about the work. All the staff were polite and professional.

Very impressed with these guys. Helpful, clean and professional. Highly recommended.

Helpful, friendly staff who took us through the process with ease. They did all the legwork to ensure that we got it done before the deadline date. Would highly recommend.

The initial impression was good, but they consider this sales chat as the firm and final contract. It's impossible to agree on anything before a survey and final plan, but without signing anything they try to rush the installation. They refuse to provide any written information or contract, and insist on meeting up or discussing over the phone to save time instead. I asked 7 times. All I got was a business card which has no name. After cancelling it I finally received 3 pieces of unsigned paperwork. I wonder if anyone would be happy to get into a debt of £15k like this. It probably would've been ok 100 years ago. It's just shocking.

Had our Solar panels installed recently. The installers were on time which is allows good and they did a fantastic job. The install did not take as long as I thought it would. Well done Guys.

What could have been a very stressful day, turned out very easy thanks to Dave and Matt who came up with a brilliant solution to our cabling problem. A very professional team with a great attitude and service. Looking forward to a reduction in bills and contributing to greener energy. Thanks Dave and Matt, we will definitely recommend. Marilyn and Martin

Had Matt and Dave fit my panels. Warm friendly professional services.

Fantastic Company from start to finish. From the reps first visit, no hard sell, pure facts and figures. Interesting communication all the way. Within 3 weeks up and running. It seems that the price was very competitive asking around. So felt confident in progressing. The installation lads were very neat and tidy so job well done to a high standard. WELL DONE ! to all at 'Use the Sun'. This renewable free energy is working for me.

Our two installers Matt & Dave were very good and very knowledgable . Able to answer any questions and explained to us in laymans terms. Arrived when they said they would and cleaned up any mess as they worked. All up and running and ready to save some money. Thanks guys

It took a month plus before I felt happy to pay and to their credit I was not pestered for the money. I did get an apology eventually for an installation that did not go well from day one and a small reduction on final settlement.But all done now and all seems to work well and over all glad I had it done as I think its the future

Efficient installation of my 10 panel system in less then 5 hours. Andrew and James never stopped, even for a cuppa! They were also very tidy and cleaned up as they went along. Now...where's that sun!!

Hi All My Uncle asked me to pop round while he had some work carried out on his Bungalow, where he had 16 panels installed. We were both very impressed with the way the guys worked. They were on site at 0800 they explained what they had to do and showed us the design and all cable runs. they got on with the work no fuss or bother (one even went out to purchase milk as we run out). Fantastic job no mess would definitely recommend Use the Sun.

Use the Sun undertook a small installation for me two days ago. They arrived spot on time at 9:00 am on the appointed day. The two fitters Andy and James were polite, friendly and efficient. They knew exactly what they were doing, they were neat and tidy, and the job was finished well within the timescale advised. Highly recommended.