Why do my neighbours have power but I do not?

This means the fault is specific to your property — either your supply connection, main fuse, or consumer unit. It is not an area power cut.

Can I replace the main fuse myself?

No. The main fuse is owned by the DNO and it is illegal to tamper with it. Call your DNO (or 105) and they will send an engineer to replace it for free.

How long will the DNO take to fix it?

DNOs aim to restore supply within a few hours for single-property faults. In practice, they often attend within 2-4 hours during the day.

Caution

Updated 30 August 2026

Neighbours Have Power But I Don't

The houses around you have electricity but yours is completely out.

What would yours cost?

We'll tell you the price for this, then find a local electrician to do it.

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What's happening?

When your neighbours have power but you do not, the problem is specific to your property. This rules out an area power cut and points to either your supply connection, your main fuse, or your consumer unit.

What usually causes it?

Main fuse (cut-out fuse) has blown
Meter isolation switch turned off accidentally
Main switch in consumer unit has tripped
Fault on the service cable between the street and your property
Prepayment meter has run out of credit

Is it dangerous?

The situation itself is not dangerous, but do not attempt to access or repair the main fuse — it belongs to the DNO and contains a high-rupture fuse. If the problem is in your consumer unit, it may indicate a serious fault.

Can I fix it myself?

Check your prepayment meter has credit. Check the main switch and RCDs in your consumer unit and try resetting if tripped. Check that the meter isolation switch (if you have one) has not been turned off. Do not touch the main fuse — it is sealed for a reason.

When should you call an electrician?

Call an electrician if your consumer unit appears fine but you still have no power, or if the main switch will not stay on. If you suspect the main fuse has blown, contact your DNO — they will replace it for free.