Partner heating services

I had an extremely disappointing experience with this company. I paid £350 in advance to have my commercial fryer repaired, but the technician who arrived—an elderly gentleman—did not even touch the fryer. Instead, he spent most of his time on the phone, complaining about the safety of my kitchen equipment. Rather than addressing the actual issue I had paid for, he pressured me to pay more money to fix unrelated problems in my kitchen. The service was unprofessional, rude, and misleading. To make matters worse, they charged me another £230 just two days later, which felt like a complete scam. I strongly advise others to avoid this company—they are unreliable and seem more interested in extracting extra money than actually providing a proper service. Stay away!

I have booked one of their engineers and charged me 350 pounds and sent one engineer who did just open the electrify box for 45 mins (my handy man did it in 5 mins and closed it to.)as I have bad experience with engineers before have recorded the timing they were in and out and finally after 1hr and 30 mins he said that I need fan replacing. Same fact i know from beginning and sent a quote to 2.5k.

AVOID!!!! AVOID!!!! AVOID!!!!! If I could put zero on it, I would. Would just like to warn anyone to avoid using this company. They were rude, unprofessional and abusive. Do not give these people your money!

Came out extremely promptly to look at my Vokera boiler when I had no hot water. Adam was cheerful and efficient and fixed the problem very quickly, requiring no extra charges.

Adam did a great job for us. Very professional and thorough. Understood the system and quickly got to the bottom of the problem. Would thoroughly recommend him. Andy S

After one and a half year and lots of visits from different engineers, Adam was able to solve our heating problem for good. I really appreciate the time and effort he put towards the problem without asking for a full system update unlike others.

Excellent service. V efficient and courteous.

Extremely thankful to have found this company :) The engineer, Adam, was superb, has totally restored my faith in heating engineers. Professional friendly and answered all my many questions (sorry Adam!). The joy of seeing the thermal camera pick up the pipes heating. After four years of our underfloor heating, not working correctly and paying for services from a few other companies that messed me around, we have heat!!!! Next step using this company to service our Air Source Heat Pump :)

Great service all round. Got my underfloor heating up to speed and gave me some good tips.

Excellent service.

The engineer correctly set up my underfloor heating system which had never worked properly from new. Now I have warm floors. Thoroughly recommend them.

Great service. Alade was brilliant

If I could put a negative number on it, I would. As I can see and read reviews I made sure that for this company it is the order of the day not to fulfil the promises made. Inappropriate, very rude and unprofessional service. We just want to warn everyone to avoid use this company, they take money and don’t do anything. They pretend to do services but they don’t The woman from reception very rude and abusive . We definitely will take a legal action against them, as they refuse to respond and communicate with us in appropriate manner.

Very poor service job took to long to fix and wasn’t done correctly reported it and they sent someone without notifying time so missed them and charged us without authorization

Called to get a quote to have a fryer fitted. Quote given over the phone of £438. Refused to attend until payment was made which we naively and regrettably did. Engineer arrived unannounced and declared further works would be required before he could begin and then proceeded to invoice us for a further £1900. Called their office to find out why we were being charged for extra work, we were informed the gas pipe needed extending (it doesn't). Called and spoke to someone who agreed to the refund and asked us to put it in writing, which we did. Received an email this evening from someone called Adam informing us despite PHS not surveying the job before quoting, the £438 was non-refundable. We were not provided with receipt of payment nor any paperwork or agreement notifying us of terms of cancellation or fees applied. Based on the other reviews on here and Google it's clear that they make it up as they go along. We will be lodging a complaint with Trading Standards and initiating a County Court claim shortly. Do not give these cowboys your money.

Contacted these guys to have my commercial heater serviced, I was told to email over my contact details and information. I did this and had no reply. I resent another email with the same information and still no reply, I contacted them by phone again and was told that the LPG engineer is booked up and they wont be able to help. Information i am sure was available 2 weeks ago. I am now down another 2 weeks without heating due too me " falling through the cracks". Whist they were very polite on the phone, this does not help me.

Two stars given due to a prompt response since taking payment. The engineer attended, diagnosed a gas leak and charged £348 for the pleasure of getting nothing done. They did however send 2 quotations for gas leak detection and repair. The mains supplier attended, concluded no gas leak and turned the gas back on. I have contacted PHS main office to be told the monies taken were totally justified. This is totally unacceptable and would never use this company again.. please spread the word.

This company is fantastic . Called as had no water or heating they were with me within an hour ! Professional staff , great engineer and fantastic customer service . Totally recommend . Thank you 😊

I will never use this firm again. Please do your research and read the reviews below.......

Really good service! Kept me updated on next availability they had and was quick and professional when un capping our gas.

I was informed by Anglia water that I had a leak that was not visible and needed to locate it. PHS was approached by me and they came and located the leak. Jamie their engineer kept us informed at each step. He was respectful, courteous and honest. We could not have asked for better. I would praise the firm highly and would recommend to anyone who may have the same problem.

Quick and efficient - problem solved.

Service was Profesional and prompt. Would recommend.

Had PHS engineers carry out a gas water leak detection service. Pinpointed a difficult to find leak within 750mm from source. A quick dig and the leak was exposed and repaired. It’s the second time I’ve used this service and both times had excellent service. Many thanks..

Called in the morning with my issue and an engineer was sent out that afternoon. Great service and very happy to have the boiler back up and running!

Polite friendly service

PHS came to fix my underfloor heating, when I received a quote for £3000 for repair/replacment from another company. They quickly completed an assessment, recommended a repair of a couple of parts and came back to fit the replacement, flush out the system and then rebalance the system. This all cost 90% less than the quote from the other company and my heating is working better than ever. I even got to see how better the system was working through thier thermal camera. They were polite, informative, tidy and very professional. Thank God I found them. They will always be my first call for heating going forward.

PHS preformed as they said they would. Punctual and efficient the engineer diagnosed the problem and confirmed parts were available on the first visit. Following a quote I agreed to PHS repairing the faulty boiler which they complied to within a couple of days. The repairs took less than an hour and were carried out professionally. Hot water returned. Thanks PHS.

Very polite, managed expectations throughout, tidy and professional. Highly recommended.

Friendly and helpful service when booking an engineer to come and fix our commercial oven. The engineer arrived at the time I requested which was helpful and quickly diagnosed the problem. They then returned with the new parts and fitted. Good service and would definitely use again.

Wonderful,all the best

Met with a chap called Jamie, very nice and easy to chat to. He was quick, efficient and explained the problem to us and sorted it in no time.

PHS Engineers installed a new boiler for me. Their engineer Jamie was excellent, very polite, informative and behaved in a very professional way. Before that Adam sorted out timings, helped me with ordering a new boiler, again his friendly manner was much appreciated he too was very professional. I will recommend PHS Enginerrs to both family and friends. Overall an excellent experience. Thank you.

Very quick and efficient service.

Two lovely professional men, who knew exactly what they were doing/what to do.

Please read the reviews and stay away unlike me! The "free quote" does not exist! I feel like I've been conned, they stretch the time out to take over the first hour. After taking payment for the first hour they then take additional payments for the overtime then another payment was taken for "sundries" which wasn't invoiced. Stay away from these money hungry cowboys! Very aggressive once challenged!

Just feel I have been robbed 😡😡 Booked an engineer to do a survey, had to pay up front, then had to chase for appointment, which was then nearly 3 weeks away, so tried to cancel the appointment but then would not refund the money, hiding behind their terms and conditions!!!! Didn’t say when booking it would be 3 weeks, if they had I wouldn’t have booked it in the first place. Be warned!!!! Absolute scandal, should be on watchdog

Despite advertising a 'free quote' on their website, we were told it would cost at least £145 for an engineer to come out, assess the job and give us a quote. When we pointed out that this was not the 'free quote' that was promised, the woman snapped 'This is your free quote. The quote is that it will cost you £145 for anyone to come to your property.' She was clearly angry at being challenged, although we had asked politely. Very unprofessional. Seemed to us their focus was squarely on charging their customers money, rather than doing the job well. We obviously didn't pursue further!

I have a German-made house, I have had previous issues with the WOLF boiler being German as well. Previous engineers have come and gone but the problem persisted a few weeks later. I decided to bite the bullet and call PHS Engineers, they came on the same day, looked into the myriad of problems that my boiler was causing and worked their way through step-by-step. They proved their steps taken (being an engineer myself, I understood what steps and why they where taking them), they even did their homework by contacting the WOLF engineers and looking at the layout, construction and wiring diagrams of the boiler. Overall some great work carried out. I was so pleased with Adam (our main contact and engineer) that I have voluntarily taken out an annual service by him (PHS Engineers) to keep my boiler from going again. After seeing other engineers at work, in my experience, PHS engineers are one of the best around. The way I see it, hard work should be rewarded and I do believe they have worked hard and efficiently.

DO NOT USE THIS COMPANY!!!!! THEY TAKE MONEY OUT OF YOUR ACCOUNT WITHOUT AUTHORISATION AND DONT PROVIDE INVOICES

AVOID AT ALL COSTS!!! DO NOT USE!!!! THEY WILL TAKE EXTORTIONATE MONEY FROM YOUR ACCOUNT, CLAIM ITS IN THE T&C'S. Absolutely appalling and will be following up with trading standards.

They're thieves. Stay away from them. Do not give initial quote, but when the job is started, they leave it incomplete and charge £195.00 an hour for just hanging around. Left me a job incomplete and charged me £650.00 and now won't even return my call. I will simple advice anyone not to use them. Avoid Avoid Avoid!! I've been victim you beware!!!

We called Property Heating Solutions to have a look at our commercial extractor as it wasn’t working as well as it used to. We were advised that the first hour cost £185 + VAT, and that most problems were diagnosed within the first hour. When the engineer came, did some electrical checks, said everything seemed fine, the fans might just be tired. At that point he could have told us that it would be better to just change the fan at a cost of roughly £1000 but decided he would take the whole unit off, which took him 5 hours to take off and put back on again. That alone cost us £1110 including VAT! I called and spoke to the person who does the bookings over the phone and explained to him that it was ridiculous that the assessment cost us more than replacing the fan, but he said some jobs take longer than others, and proceeded to ask us how we would you like to pay. The engineer also said that he was instructed not to leave the property until we hadn't paid. Ridiculous. We felt compelled to pay as we had to continue with service etc. It was the obvious lack of experience of the engineer and his poor judgment as well as the complete unprofessional approach of the person on the phone and his complete disregard of the fact that we had just spent a £1110 pounds literally to be told that it would have been cheaper for us to replace the fan. We will be looking to filing a complaint with Trading Standards. Do not recommend at all.

Brilliant friendly engineers who did a comprehensive and complicated job in our home renovation. Highly recommended