BRC Heating & Plumbing Ltd

We always get excellent service from BRC Heating & Plumbing Ltd and have found them to be 100% reliable. Very knowledgable, flexible and helpful. We've used them for routine servicing for our cranky old oil-fired Rayburn; a complete project to fit a new oil tank; upgrades to safety valves; and an occasional 'panic' moment when something has gone horribly wrong with the plumbing! They attend promptly as planned, charge very fair prices for the standard of service, have excellent communications and have proved to be totally trustworthy. Jack usually fixes our Rayburn, and he's been brilliant. 100% happy to recommend!

Thanks for the advice today Ben, you helped get the water on without delay. See you soon for the annual boiler service..

Cannot thank them enough for coming out today so quickly. Solving my issue with great advice as well. Thankyou Jack and the lovely ladies on the end of the phone. Will come to you in the future

Brilliant service from booking to completion of work. Prompt, efficient and dedicated throughout. Thoroughly recommend.

Really great job by BRC. On time, efficient, personable team. Very happy with my new boiler system. House left clean and tidy and I felt confident leaving them unsupervised. Top job.

I’ve used BRC for a few years now and they provide an exceptional service every time, whether it’s from a basic boiler service or investigating and fixing an issue. I must’ve dealt with almost every member of the team and they all represent BRC fantastically. Extremely helpful, willing, pleasant to deal with and flexible to get a quick resolution when needed. Highly recommend! Thank you

I'm very grateful to Ben and his team for sorting out my oil fired boiler and underfloor heating. It had never performed well, but now it's all working really well. I had multiple small pressure leaks fixed, a power flush and some pipes rerouted. I would not hesitate in recommending. Thank you.

We have used and known BRC plumbing for over 16 years ! They are professional, friendly , and most of all reliable . Had a boiler choke up today rang Ben and one of his lads popped in on his way home . Boiler fixed within 2 hrs of my phone call . Can’t get better than that . Thank you BRC

Excellent service. Rob was brilliant. Highly recommend.

Great Company. Have always used them for our boiler but had them come in to carry out some remedial work (a different firm done a bodge job). Very please with the results. Jon and Harry worked very hard and were very professional. Would recommend them in a heartbeat.

Recently moved house and BRC Heating serviced our boiler, great communication and kept up to date on the appointment details and the service engineer was very helpful, polite and professional. Will be using them again, and would definitely recommend…

Boiler issue reported yesterday and they were here this morning and fixed it by 8am. Great company highly recommend.

The Office Boiler packed up and BCR came out the same day and fixed it. The Plumber & his Workmate were friendly and efficient and fixed the problem without any fuss. I would also like to say a special thank you to Claire in the BRC Office. I really appreciated her positive can do attitude when I called, especially as we were a new customer for them. I would highly recommend BCR.

BRC have worked to very tight timescales across multiple projects. Under pressure and staff shortage due to sickness, they have pulled out the stops to meet dates and commitments. Stella service and a great job.

BRC was recommended to me by a local builder a year ago. The company is well-organised - for example, the plumber calls before arriving when the appointment is "late morning". The plumbers are thoroughly competent and I recommend BRC to my friends.

It makes a change to find a plumbing team that deliver on their promises, charge exactly as quoted and turn up when they say they will. I have nothing but praise for BRC. They quoted us for an installation that was a little different to the standard boiler install but everything from the first visit to the final system check up after install all went brilliantly. I have no hesitation in recommending BRC to prospective customers. Phil

I have moved to Bridestowe and unfortunately had a leak from my stopcock under kitchen sonk. Was recommended BRC Heating & Plumbing by my niece (as I knew nobody), called them at 9 am and their plumber arrived by 10.30. Such a charming polite and respectful man. Sorted out problem and adjusted legs on my washing machine for me. Clare in the office is first class. Thank you. I recommend you highly.

Great communication, we have terrible service at our house, so they were happy to WhatsApp me instead of text or call! Arrived exactly on time, identified the issue straight away, and Fixed our boiler within half an hour! Very friendly staff and happy to help us! Would definitely recommend!

I would highly recommend BRC to anyone wanting an excellent, efficient and friendly service. Rob came out very quickly after calling with a leaky loo, assessed the situation, isolated the toilet, ordered necessary parts and fixed the problem all within a working week.

Prompt and efficient service, thanks very much.

The contractor arrived on site at the agreed times and the mains water supply leak was located and repaired with minimal disruption. This is an experienced and professional contractor and I would happily recommend them. Many thanks to Ben and the team. GB

Very impressed with their efficiency, skill and speed. We had a plumbing problem that numerous plumbers could not resolve and they did it! I would very much recommend these guys.

My neighbour recommended BRC as I had numerous central heating and hot water issues. BRC visited and I could not have been happier with their visit. Very professional, extremely knowledgable, great value for money, truly wanted to resolve my heating and hot water issues and not choose the most expensive solution. A trustworthy and honest organisation. I would highly recommend BRC. Thank you for being so thorough in your visit.

We had no heating, and rang BRC this morning about 10am, they came at2pm and replaced our thermostat and have heat again. Wonderful service, would highly recommend.

I used BRC to service my CH system.Following a flush of the system, it took some time to re-commission. Despite this, the young lady technician battled through to completion and carried out the work to a high standard. She was a pleasure to have around, polite, punctual, helpful and above all skilled. I would recommend this company.

Had a massive water leak and was given a timeframe to get someone out within a month, obviously very busy. I reiterated how urgent it was getting and Ben worked wonders at moving things around and fitting me in inside a week. This had now been completed and the work has been exceptional. The 2 lads Dan and Jon have done a great job, would highly recommend.

We have used BRC since moving back to the area three years ago - from replacement of our oil tank to a new heating cylinder, radiator removals and replacements, routine servicing, and latterly investigation and repair of a leaking internal water pipe, we have never ceased to be impressed with the team's responsiveness, their punctuality, tidiness, competence, and service. The team clearly work well together, and are well-led, they pull together to get jobs done on time, they communicate clearly and clear up after they finish. Everyone we have dealt with there (and with our old leaky house it probably is everyone!) has been courteous and professional. We have needed to call them out to emergencies as well as for planned or routine jobs, they are always on time. I would trust Ben and his team of engineers to advise on any plumbing or heating concerns and would (and have) recommend them to anyone who asks. Thanks again BRC!

Had a very knowledgeable chap call out today, explained fully what choices we have with having new central heating with new boiler, answered our many questions, we were very impressed. A1 service

The showers at our Village cricket club haven’t worked for ages. We tried fixing them but failed. The players were getting annoyed but we struggled to get anybody to come and look. Then BRC stepped up and were on site in 24 hours. Within a few days the parts had arrived and showers fixed. Players are now over the moon and very happy! Great no fuss service. I’d recommend BRC especially if you run a local sports club. Big thanks Ben & Rob.

Never a problem with this company always sound advice prompt

This is a superb company with absolute dedication to the job in hand. Congratulations.

Really nice people to talk to and really quick service would highly recommend

Brilliant plumbers. BRC installed a new boiler, it was done quickly and very carefully by a friendly team. Very conscientious in keeping everything clean and tidy.

Excellent service. Fast ('ish) delay due to difficulty in getting hold of parts, not BRC's fault, fairly priced. Work area kept clean and tidy. On completion left clean and tidy. Engineer/technician was friendly, polite and turned up on time. Would use again if necessary.

Needed a new heating oil tank base constructing and oil tank installing for a property we had recently moved in to. Were new to the area so didn't know any local plumbers, so asked for recommendations on a local Facebook group. BRC Heating were recommended by several people. They provided a good quote, with good communications and done the work promptly and professionally. Had them back recently to replace the oil safety valve which was randomly tripping - done under warranty with no fuss or bother. We've also had them replace a shower pump in the loft - happy with that as well.

Jack from BRC attended my property to diagnose a problem with my gas boiler which was shutting down due to low pressure. After a while and through a methodical process of elimination on the system the fault was traced to a small leak in the boiler main heat exchanger. The fault could not be rectified without spare parts although the boiler can still be used with manual filling to regain the pressure. What really impressed me though was the honesty displayed when it came to getting the problem fixed. - Whilst BRC could obtain the parts and do the repair, Jack informed me that it would probably be much less expensive for me to get the job done by the manufacturer and he initiated this process on my behalf. As it turns out he was absolutely correct and the fixed quote from the manufacturer was about half of the cost to me when compared to what BRC would have to charge to get the job done. It is good to know that there are companies out there who genuinely offer the best advice even if it is not always to their benefit. I will certainly continue to use BRC for routine servicing and maintenance, etc and for any other heating and plumbing jobs that may arise.

BRC are always really responsive and never let us down. High quality work is always completed in a clean and tidy manner. Ben also offers expert thoughtful advice about heating solutions, even when that advice means less revenue for his business. Highly recommend.

BRC Heating & Plumbing Ltd, have been attending to the annual gas service to my domestic heating installation etc for the passed three years. Their engineers arrived on time, were pleasant with us as customers, as well as taking footwear precautions when moving about inside the home. They worked efficiently on the required task, and notified me when the next service was due. In addition to the above, BRC have also attended to two water leak emergencies on a WC and the hot water storage cylinder. They attended promptly to each issue and resolved both problems, leaving everything looking great. Their charges are very reasonable. I have no hesitation highly recommending BRC Heating and Plumbing Ltd.

Emergency call out for central heating issue was addressed quickly and professionally. Thank you very much will gladly use again.

I'd like to thank you and the team sincerely for all the effort in getting the boiler supplied and installed so speedily and efficiently. It took a great weight off my mind. The whole process was seamless, from the initial conversation with Claire all the way through to Rob's visit to replace the faulty fuel pump! Congratulations on having such a great bunch of employees.

I returned home on Monday evening to find out boiler would not ignite. A call to BRC early on Tuesday morning and whilst very busy, two of the expert team arrived during lunchtime. Fault traced to the boiler stat and sorted. I have used BRC for the last 6 years since I moved to Devon. They offer a professional, consistent quality service. It pays to keep your business local 👍🏼

Excellent company and very friendly, helpful professional plumbers. Highly recommend them for routine servicing, emergencies and larger installation alike. Competitively priced too. Outstanding service.

We used BRC to replace our oil tank, install a new external oil boiler and fit a two zone heating system in our 4 bed house. The service was excellent from receiving a detailed and comprehensive quote and delaling with the back office staff through to the BRC install team (including Ben, Aaron, Sam and Harry) who were absolutely excellent throughout the whole process. Sam and Harry spent 3 weeks in our house but they were so tidy and communicative it was a shame to see them go. Highly recommended and a great company who can manage and deliver quality work whatever the size.

Very helpful with some mysterious noisy pipes, always on time and responsive and persevered to find the problem and fix it

BRC provided a very professional service replacing an oil boiler and two radiators. All work carried out carefully, protecting carpets etc and efficiently. Sam was very friendly and helpful explaining controls etc and I would use them again.

BRC are an extremely professional and efficient company. I use them for the installation and maintenance of my plumbing and heating systems at both my Holiday Cottages and also at my own house. I have had to call them out for several emergency situations and their response has been superb. I could not recommend them more highly. David Wright

It’s pretty unusual these days to find a reliable, professional, and responsive contractor, BRC have demonstrated all these things in the recent replacement of our domestic oil storage tank. Trouble free work, polite, helpful and professional team, they just got on with the job and delivered, no hassle. Thank you BRC Plumbing.

Fantastic service from Ben and the team, prompt and good value Would highly recommend

BRC were recommended to us and we are in the process of having them quote us for a new heating installation. Meanwhile, we've been having problems with our old boiler and on both occasions BRC have come out the same day to get it running, most recently they were here within a couple of hours of us reporting the problem. This is amazingly good service, and there is little doubt we will be getting them in to replace and relocate the old boiler.

Team BRC installed a Full (wet) Central Heating system for us.Having recently moved into the area and our house was in need of a central heating system and hot water supply upgrade (a lot of work as it is an older house) Team BRC were always Professional, Polite and Friendly and as a time served Millwright I can recognise a high standard of work, which we got from Team BRC. An excellent job at a realistic and fair price with nothing hidden.

Fast efficient service, especially as we had been badly let down by another local plumber. I would recommend them for their work and care when they came into our home with Safeguarding etc. Brilliant job.

A BIG THANK YOU!! BRC have recently completed a complete replacement and remodel of our Bathroom and En Suite Shower Room. I have to say that the team have done a frankly AWESOME job on both. Ben and his team were supremely professional, friendly, courteous and amazingly tidy. The whole team were a pleasure to have in the house and when they finished for the day, you'd hardly know they'd been here. Special call outs to Steve and Sam who were fantastic throughout. I really cannot recommend BRC highly enough. We will certainly be consulting BRC on some other plans we have over the next 12 months.

Unfortunately I feel that they were very unprofessional and didn't investigate the job properly but yet you have to pay them for nothing they have done. Do not use BRC as they are not good. Can't really rate them 0.BRC should be ashamed of themselves.

Brilliant Company, All staff I have had dealings with always been so helpful and very pleasant. Would highly recommend BRC Heating.

Fantastic service, going above and beyond to find and unusual and intermittent fault with our boiler. Recommend this company to anyone who needs a plumbing engineer. 10/10.

We have used Ben and his team for many years and have always been thrilled with the speed of repair, cost and reliability we receive. Recently our boiler let us down - so no hot water or heating. From calling Becky in the office through to getting a visit from Rob for diagnosis and parts ordered by Ben back at BRC HQ. To the subsequent boiler repair took a mere 48 hours (with all aspects of Covid-19 precautions being observed) - where else can you receive a service like that ?? BRC also undertook a project for me installing an entire new bathroom for my elderly father. Everything plumbing and heating related was organised for us and the advice given and end result was fabulous !! Highly recommend BRC to anyone - Thank you guys - keep up the great work !

I have just had my boiler and Gas cooker serviced by BRC, and not only was it efficiently done with very little bother to me as a client,but they are also Very Covid aware wearing masks and overshoes but also so helpful and polite as well. Very impressed Many thanks Guys

Great, professional and friendly service 👏

I needed a new Oil Fired Boiler fairly shortly after moving house. This was done very quickly as I had no heating or hot water in the middle of winter, and from quote to fitting was just one week. The team have also helped with other small plumbing works and I cannot recommend them highly enough. The office team are charming and helpful and the plumbers efficient tidy and very qualified.

Had a leaking oil tank, Ben was one of the few that answered their phone out of hours and sent someone next morning to drain the leaking tank. Very happy with the engineer that emptied the tank, extremely professional quick tidy job answering any questions along the way. Arranged for BRC to fit a replacement tank, arrived at time stated, cracked on with a new base and fitting the new tank to latest OFTEC regs, refilled the tank and cleaned up all mess as though they’d never been there. Highly recommended company.

Prompt Service, Good discussion of the options available including pros and cons, performance and price. Professional, quick and clean installation.

We contacted BRC heating & plumbing after our home insurance company left us with a temporary tank on a pallet and an IBC container, both partly filled with oil, after our oil tank split and our cover was used up on the emergency callout and some lab tests. The insurance company then asked for their tanks back..! Within a few days Ben had looked at the site and we had a detailed quote with a payment schedule set out and the option of a refurbished tank. Our queries about the two options were answered promptly and in detail - nothing was too much trouble. After we signed and returned the work order we were quickly contacted with two potential dates for the installation of the new tank and construction of base, filtration and transfer of the oil in both tanks, disposal of our old tank, connecting up the new tank and servicing our boiler. We chose the following Thursday. The guys turned up at 9am on the dot and were very polite, understanding and able to discuss the works in more detail. There was a huge amount to do in one day and it was a complicated job with 36m of pipe to attach to an uneven barn wall and back of the house. They also found the old tank had been sited on concrete pillars sunk into the ground. During the works Rob the plumber arrived and serviced the boiler and was equally polite and well mannered. There were a couple of bits to finish off the next morning with the pipework which was completely understandable considering the bespoke nature of the job - the house and barn are 300 years old and nothing is level or straight! We were so impressed with how efficient, professional and friendly everyone was at BRC that we will definitely use them again in future. The quality and neatness of the work was exceptional and we couldn’t be happier with the result. Thank you BRC!

We absolutely recommend this wonderful bunch of people. Ben's team, led by Sam, have fitted a completely new oil heating and hot water installation into our old house, hooking up with some slightly crazy existing pipework. Absolutely everything about this job was a pleasure(for us anyway!), despite the inevitable disruption to the house. The work is of an extremely high standard and it's clear that there is excellent communication between the team. Sam turned up to each phase of the works absolutely clear on what was planned and was brilliant at giving me a heads up regarding which rooms they would need to get into next. Every single day, the house was left tidy and clean to the extent you wouldn't really know they'd been (except that hot water started being available and radiators started heating the house!!). I think we met pretty much everyone on the team at some stage and all were very likeable and most welcome in our house. They weren't the cheapest quote when we were looking to engage a company BUT on closer inspection, it quickly became clear that Ben really had thought through everything in detail and had included for parts of the job that others would inevitably have added later (for instance decommissioning and removing an old rayburn and converting the wood burner to be used independently). We also appreciated how clear the specification of works was so we knew exactly what we were getting for the price. It took a little while to get the quote but I can only guess it's because they're busy because they're great-so my advice is stick with it and be patient. They are most definitely worth it.

10/10 excellent service, would highly recommend, nothing too much trouble.

First class company! New oil tank and boiler installed by professional and friendly team. Great job and would definitely use again.

Just had a new boiler and rads fitted very clean and professional installation, all pipework hidden, team arrived on time , once the boiler was installed they explained to us how to use the controls and are coming back next week just to make sure we are happy with everything. Highly recommended BRC, 10 out of 10 from two very satisfied customers

Fantastic experience from start to finish! I called and spoke Lizzie in the office, extremely helpful and friendly, managed to get me booked in for that same afternoon! The lovely Jack came and serviced our boiler, very professional and friendly (now has a fan base of my two small children, who he was very good with!) Extremely thorough, within 5 minutes of Jack leaving I had the Service certificate emailed over from Ben! Super impressed, thank you! I will be recommending!

Asked for a quote on a having a new boiler fitted, came took all the details then never heard from them again despite several phone calls chasing up the progress of the quote