Thomas Kenny Plumbing & Heating
5.0(201)Arnold




Services
Reviews
5.0
Customers describe Thomas Kenny Plumbing & Heating as friendly, knowledgeable and good at explaining what is being done and why. Many say he and his team, including Pete, were tidy and left no mess after boiler installations, radiator replacements, showers, leaks and services. Reviewers repeatedly describe Tom as honest and trustworthy, and several mention that he came out at short notice, worked weekends or went out of his way to help. One reviewer said a job was done quickly and well once it started, but that it took weeks from the initial assessment for someone to contact them about the work. A different reviewer said a quote visit never happened and their calls went unanswered.
Tom fixed our boiler for us just as the weather started to turn cold. He was so efficient, knowledgeable and friendly. His price was fair and we're really pleased with the work he's done. Would definitely recommend!
Very happy with Tom's service! Super fast and reliable, great communication and a friendly guy. Will definitely use again and would recommend to anyone.
Took 40 years to find a plumber I trust. Used him several times and we highly recommend him.
Good service. Quick & friendly. All good. Would recommend.
I would definitely recommend this company. Tom, Michel & Dior are lovely efficient people. Great care was taken in protecting my carpets etc no problems at all so no complaints at all.
An absolute lifesaver and a true old-school professional! After 77 days without heating, dealing with incompetent corporate engineers, and facing a terrifying boiler overheating incident (with tractor-like noises and steam), Thomas was the only one who actually used his skills and expertise to fix the issue. While other companies gave false diagnostics, replaced perfectly working parts, and forced unnecessary, expensive work, Thomas came out on his day off (Sunday) even though he was feeling unwell. He methodically investigated the whole system, found that the expansion vessel was completely flat, cleared the massive airlocks from the loft, and safely brought our Baxi boiler back to life in just two hours. He is incredibly honest, decent, and deeply knowledgeable. He didn't just chase easy money—he genuinely wanted to help and ensure our system was 100% safe. Finding a trustworthy tradesman like Thomas is a rare gem in the UK. I cannot recommend him highly enough. Thank you so much, Thomas!!! Irina Z.
Awesome job....... every time. Getting him round is the only good thing about having a plumbing emergency!!! Trustworthy. Friendly. Reliable.
Really impressed with Tom and Pete's knowledge and patience in sorting out a difficult problem to installing my new boiler. Both friendly, efficient and professional..I would certainly recommend them to anyone needing a heating engineer .
Excellent service. Tom and his team were friendly and efficient, making good on everything and clearing up after themselves. All at a very reasonable price. Have used Tom before and wouldn’t hesitate to use him again and recommend to others.
Super responsive, friendly and gets the job done.
Excellent expert service from diagnosis to installation of new boiler. Quick turnaround . Friendly, efficient and exceptionally tidy with no mess on our return.
Very neat and tidy job, left no mess. New combi boiler, radiator in toilet and fitted new shower and re-seal. Great job all round. Thanks
Tom is a rare find. On time completely dependable, professional, personable, excellent quality and not expensive.
Needed an electric shower supplying and fitting. Great service from Tom and Pete. Would highly recommend and will definitely use them again in the future
Tom came out at short notice to fix a leak. He was knowledgeable, friendly and got the job done very efficiently. I will call him for future boiler services etc. Thank you for good service :)
I have found tom very pleasant, takes time to explain what and why, worked none stop recently, would and have recommended to other friends and family.
Tom replaced my boiler after diagnosing the fault . Replacement done within a week, a lovely guy, extremely professional, no mess, was kept informed all through the process. Would have no hesitation in recommending Tom and Pete . Thank you so much
Tom did an excellent job fitting our new shower. He’s reliable and decent. He offered to give us a quote without charging a call out fee. We’re really happy to have found him.
Excellent - professional, reliable and efficient. Cannot recommend highly enough. Tom installed new radiators, and carried out plumbing repairs in bathroom including locating a problematic leak under the bath. GReat communication explaining exactly what needed doing and keeping me up to date with emails, text and phone messages. I give 5 star for communication, 5 star for quality of work and 5 star for price.
A true gentleman, Tom came out to look at a leak under my sink and fixed the problem right away. I highly recommend.
Great service, came out to quote for a leaking sink. Was sorted quickly no complaints at all, would thoroughly recommend
After concerns of electrical burning in my boiler and ringing nine uninterested gas boiler engineers - I contacted Tom.He was knowledgeable & genuine. Tom understood my concerns and explained the options I had.He was reliable, courteous and respectful.He worked exceptionally hard in a timely way to restore heating & hot water for a realistic cost.Thoroughly recommend! Thank you Tom 🙂
Great service at a good price. We had a toilet that kept running and a single panel radiator that needed replacing. Tom came and quoted quickly and then did the job in a professional manner. I now have a lovely warm bedroom and a toilet that doesn't keep running.
We needed a new thermostat fitting and a boiler service. Tom wasn't able to do the work himself, but organised for his colleague Pete to do it instead. Pete was super friendly and even came by on a Saturday to carry out the work. All was done very neatly and quickly. Would highly recommend
Tom was extremely professional, helpful, and friendly. I Had an emergency water repair that needed sorting ASAP, and he came in good time and got the job done in easily under an hour! Cannot recommend him enough :) thanks Tom
Firstly thanks Thomas & his team, onsite visit was arranged shortly and the engineer came to look into my leak and can identify the root cause that the leak was from the water meter and advise me the next actions accordingly. With the advice, the meter leakage should be the responsibility of water company and therefore I contact water company again and told them the findings from Thomas' team. Finally the leak was fixed. Millions thanks for the services & helps offered by Thomas & his team.
Very honest and reliable. Work is superb and Tom can’t do enough to help you. Customer care is also fantastic after the work was completed.
We had a gas leak on at Saturday in December and the boiler was capped by Cadence, leaving us without hot water. I rang Tom on Sunday morning and he came out the same day. He quickly assessed the situation, made sure it safe, and got our hot water back on. He clearly identified the problem as a slow leak from the boiler which is something the Cadent engineer couldn’t pinpoint, and then arranged for a new boiler the very next day. He also replaced our door lock as it was broken and serviced the fireplace, and I don’t believe he even charged us for that. top guy.
Had a pipe burst, was with me within half an hour and put the pipes right. Also came back after getting materials to put my floor right too. Amazing service and extremely reassuring, as he had to calm me down while having a panic attack. Really friendly, and great service.
Excellent service - called out on emergency to rectify the terrible work of a previous emergency plumber. Was with me within the hour, explained exactly what he was going to do and even provided a report to help me claim against the previous work. Extremely helpful and clearly wants the best solutions and service for his customers. Would highly recommend.
We had a leak very badly repaired by another company that only lasted a couple of hours. Then we found Tom who did an amazing job at fixing the leak. He is very knowledgeable and gave us lots of advice. Will definitely be using again
Tom's a good chap, great communication and also willing to explan what's happening. Doesn't just fit parts, he wants to figure out what's wrong before ordering parts.
Without doubt the best Plumbing & Heating engineers we have ever used. Tom responded to our urgent call of no heating or hot water immediately & within 5 mins one of his team turned up & started work to rectify the problem in freezing temperatures. Tom himself then turned up with a box full of heaters to warm up our house. Together they worked tirelessly until the problem was resolved & the heating & hot water turned back on. Not only were they professional , reliable & hard working but incredibly experienced & skilled in their work. We would 100% recommend & definitely use again. Thanks Tom , Angela & Joseph.
Tom is very knowledgeable on what he is doing, he's professional, honest, trustworthy and a genuinely friendly person. Tom goes the extra mile to get a plumbing issue/s sorted and always explains what he is doing. Cannot recommend highly enough!
Highly recommend. Super professional, knowledgeable, and took the time to explain what was going on. Couldn't have asked for a better experience. I will absolutely call them again when I need a plumber.
Thomas was recommended to me by a friend. Even though I’d just had my boiler serviced by another company, Thomas was by far the most honest and knowledgeable engineer I’ve met. He took the time to explain what the issue might be and talked me through my options if the boiler continued to cause problems. I also raised a concern about my radiator, which other engineers had previously dismissed, but Thomas agreed it could be contributing to the issue. He made my boiler safe after discovering it had been left unsecured by the previous company. I’ve already recommended Thomas to friends and family, and my neighbour has asked for his number too. Brilliant service — highly recommended.
Tom provided outstanding service from start to finish. He responded to my calls quickly, arrived on just a day’s notice, and clearly takes real pride in his work. After dealing with many plumbers who cut corners or put in minimal effort, Tom was a breath of fresh air. He went above and beyond to make sure everything was done properly and to a high standard. I highly recommend his services to anyone looking for a reliable, skilled, and dedicated plumber.
Excellent service! Always incredibly helpful and honest. This time it was a routine boiler service but would call on them for any Plumbing or Heating issues
Really glad a colleague recommended Tommy. He was able to fit us in promptly, did the job well and I swear he left the kitchen cleaner than it was when he arrived.
When the work was eventually done, it was done quickly, professionally and done well. It was the journey to get to the job being done that I found the snag. It took weeks from the initial assessment of the job for someone to contact me to offer the work.
Our boiler wouldn't come on and it was -1C outside, tom had someone over in a couple hours who had it on in a jiffy. Excellent communication, always reliable, and does a brilliant job. Always use him for our annual service. Would recommend!
Thanks for a great hassle free job with excellent communication and swift responses to all questions. Work completed quickly and smoothly. Highly recommended!
Can't speak highly enough of Tom. Was incredibly professional throughout the whole of the process of our new boiler being fitted, in constant communication with both myself and my wife, and eased any concerns we had. Went above and beyond to help us with other things around our house that needed to be sorted. Can't recommend him enough!
I’m so grateful to Tom; I called him for some advice and within an hour he was over to advise. He is knowledgeable and kind. A great combination. Thanks Tom!
Tom and Pete did a fantastic job removing the huge emersion tank and replacing our bolier with a combi boiler. The work was all completed over the 2 days as promised and they ensured the place was left tidy after. Thanks also to Toni in the office for arranging the appointments. What a fab team, 100% recommend. Posted on behalf of my mum, Liz Gallacher.
Brilliant service, no messing about told me exactly what the problem is and how it’s gonna get fixed would highly recommend.
First class service from Tom as always. Tom is so dedicated and customer focused. Tom really cares about his customers.
Great boiler service on boiler installed last year by Tom- he is great at explaining, very knowledgeable and a great communicator. I would always recommend Tom and the team! (Also not a single issue since the new boiler was installed). Thank you!
I recently had a new boiler fitted by Thomas plumbing & heating and the whole experience was excellent from start to finish. The engineers was punctual friendly, and very tidy, He kept updated throughout the process and made sure I understood how to use the new system before leaving. The workmanship is top-notch and my heating is running better than ever- I’d definitely recommend to anyone needing a new boiler or heating work.
Lovely guy that came and sorted an issue with our boiler on short notice at a very reasonable price. Will be our go to man in the future!
Excellent service and very reliable. Highly recommended.
I have used Tom for over five years now for all of my plumbing needs, including regular services, repairs and a new boiler installation I would not go elsewhere. He’s a trustworthy, honest and genuine guy!
I highly recommend Tom. I've had a couple of different issues, one caused by another plumber. Tom is always quick to get back to let and is honest about when he can come by. He explains the problem to me and shows me to help me understand. He's honest with the options and costs at all times.
Tom came the same day I contacted him. My living room radiator was not getting warm, he came in a recognised the problem straight away. He reset all my other radiators and hey presto we had heat. So grateful for his efficiency and knowledge. I would highly recommend him.
Tom is top class at plumber&heating very efficient and reliable a great tradesmen highly recommend
Tom replaced my boiler for me. He is a really trustworthy person and did a great job. I highly recommend him!
I was recommended Thomas Kenny plumbing and heating by a friend and I can honestly say Tom is absolutely amazing at his work 👍🏽so knowledgeable and courteous I'll definitely be using his services if I ever need anymore jobs done! 10/10 . Thanks again Tom🤗
Fantastic service from Thomas Kenny. He has fitted 2 boilers for me and new radiators over the last few months. Always helpful if you need any advice or further help. An amazing job and we are very happy. Would highly recommend to everyone! 5 ⭐️⭐️⭐️⭐️⭐️
Please do not hesitate to contact Thomas for any boiler repairs. He attended same day and went in great detail regarding my boiler issue. 5 star. Thank you, Thomas.
Thomas changed all our radiators in the house. Prompt response and reasonably priced. Really friendly, professional and knowledgeable!
Excellent friendly service! Really appreciate how helpful and efficient Tom and his team were , they got everything sorted and made sure everything was made good. Can’t recommend Tom and his team enough!
Tom and Pete are phenomenal. Knowledgeable, genuine and incredibly responsive. I would never use anybody else. Having moved into a new house, Tom ensured I had hot water before I moved in (even coming out really late on moving day night when there was an unexpected problem) and then installed cast iron radiators throughout. If you are looking for a trustworthy plumber then Thomas Kenny Plumbing & Heating should be your first (and only) call.
Tom was a pleasure to deal with. From initial contacts to completion of work. Professional, courteous and honest. Goes out of his way to make sure all work is carried out to highest standard. Thank you Tom - Simon Mappley, Notts
I can’t recommend Tommy highly enough. I urgently needed a pipe leak fixed at my mum’s flat while she was in hospital, and he responded very quickly, assessed the situation, and came back the very next morning to complete the repair. He went above and beyond, carrying out an excellent repair that likely saved us hundreds of pounds in further damage. Not only is he highly skilled and knowledgeable, but he’s also friendly and clearly explained what was happening. If you’re local to Arnold wouldn’t use anyone else for plumbing work!
Highly recommended. Great work from Tom and Pete. Really helpful and knowledgeable. We had a kitchen redone and they sorted all the plumbing for it along with an outside tap. Easy to communicate with and transparent reasonable pricing You'll be in safe hands hiring them.
Tom fitted a combi boiler at our property in Nottingham. Toms main goal was customer service and ensured we knew the best options to fit our needs. On the days of install Tom was punctual and worked tirelessly to ensure the work was completed within his advised timeframe.
What an honest reliable person Thomas Kenny is,He is so professional and told me exactly what he was going to do,how much up front with no hidden costs.Him and his colleagues left the place with no mess.I would highly recommend Thomas and I would 100% be using him again.
Thomas has done a few jobs for us over the last few years including installing a new boiler and he's just replaced all our radiators. He's very reliable and professional. Highly recommend ⭐⭐⭐⭐⭐
Thomas responded quickly and effectively to fix a leak in the mains inlet water pipe. I would highly recommend him and will definitely use his services again.
Arranged visit to do me a quote on 4 radiators - he never turned up. I rang several times before arranged time to him and lady. Neither ever answered my calls. Both need lesson in customer service. If I could give no stars I would. He replied that he apologised. I have his text. HE DOES NOT APOLOGISE!
Great service, friendly and very efficient. Elated we no longer have rattling pipes!
Great experience with Tom. He went out of his way to help us identify a problem with our boiler and then recommended and fit a new one quickly. Reliable and knowledgeable. Highly recommend!
Replaced my old central heating boiler with a new one together with a hive system. All done in the day and working perfectly. Very happy with the price and the service .
Absolutely brilliant service, thoroughly recommend
Contacted Tom as heating wasn't working but I had hot water. I thought it was thermostat but talking through with Tom he advised could be a number of issues so when he came he did an elimination process which identified the problem and he could then resolve it. Tom is very knowledgeable, friendly and professional. Explained everything and was in regular contact throughout the process. He even called when it got cold after the repair was fixed to make sure heating was working!
Tom is absolutely fantastic. Honest , reliable and turns up on time. He did some cleaning of my system recently and it’s made a huge difference I’m toasty warm now. I would recommend him every time he is just brilliant.
I’m so pleased we found Tom and his team. A few weeks ago, they replaced some of the old gas pipes and our decrepit boiler after it started to fail. We have young children and I was a tad stressed out that the boiler would go completely and we’d be without heating in the cold snap. Tom is knowledgeable, professional and friendly and took time to talk me through the pros and cons of different boilers before we made a decision. He’s reasonably priced, managed to fit us in without a long wait and great comms in the lead up to the switch over. On the day, the team were efficient and despite having to pull up carpets and wotnot, they left the area clean and tidy. Boiler is as quiet as a mouse and our house is warm again. Absolutely brilliant! We wouldn’t hesitate to call Tom again and wholeheartedly recommend him and his team to you.
Great service. Tom quickly diagnosed the issue with our boiler and speedily repaired. Top quality and friendly service - would highly recommend.
I would highly recommend Tom, he fitted my fathers new boiler within 24 hours of speaking to him. Honest and reliable. Great communication.
I would highly recommend Thomas Kenny Plumbing, I recently had a new boiler and radiators fitted, Tom and his team (Pete especially)were very efficient and friendly and took the time to answer any questions I had. Lovely to have a warm house! I have had some bad experience in the past with plumbers, but not so with Tom!
Top class service and value. Thomas was not only able to identify the issue with my heating system. He solved the problem very efficiently and was able to determine what new parts I needed for my boiler. I was full sure my boiler was totally wrecked but Thomas has it back working like new and added some sort of magnet system to help clean particals from the system... ensuring it runs smoother in the future. Top also suggested adding an anti leak and rust inhibitor to my heating system. Thomas got all this done very promptly and the final invoice was very reasonable . I would highly recommend Thomas to anyone. Thanks Thomas
Excellent problem solving and service- highly recommended
Fantastic service at quality price.
Absolutely brilliant service from a good honest tradesman who's clearly very skilled and great at his job. Will use him for all our future boiler needs! Thanks so much 😊
Lovely family business. Trustworthy and genuine. Clearly know their stuff. Great service thank you!
Thomas was recommended to me by a few people and I'm glad I followed their advice to contact him. He did 3 plumbing jobs for me today and I'm really happy with all of them. I would definitely recommend.
A swift, efficient service. Tom diagnosed what was wrong with the boiler, patiently problem solving and discussing solutions with me. He stuck with it, even when a brand new part gave him a headache, working into the evening to get the job done. He even checked in the next day to ensure all was working well. I would not hesitate to recommend.
Tom is very obliging, knowledgeable, and suggests solutions in his customers' best interests. When I had a hot water issue with an Alpha boiler, Tom surveyed the problem and promptly arranged for fix directly with Alpha, saving me time and money. If you have suffered from previous bodge jobs or are simply being ghosted, Tom is refreshingly reliable, trustworthy, and gets the job done!
Great service and good price
Tom and his team did a great job changing all of our radiators. They were punctual, quick, clean and efficient, finishing the job ahead of schedule and to a very high standard.
I am very happy to recommend Tom's company. We had all our radiators replaced and it was done cleanly and professionally. They tidied up really well after themselves and took away all of the old equipment and rubbish. I wouldn't hesitate to use then again.
Good quality of finished installation. Did everything they said they would when they said they would and to a high standard. No hidden charges. Prompt response to an after installation query. Would highly recommend.
Tom did an excellent job for me, installing a new set of taps in my kitchen and sorting out my overflow and adjusting the thermostat in my shower. Clean and tidy work, taking away rubish was appreciated. Where necessary he walked me through options and provided pricing from the merchant on parts where necessary. Tom is a good, honest plumber and I would definitely recommend him.
A fantastic service delivered. Thomas came to service our boiler on Wednesday morning and found it to be in a poor (and dangerous) state. We required a new boiler. Within 24 hours, the new boiler was delivered and promptly installed. We can't thank Thomas enough for how quickly he was able to turn this around for us. Highly recommended.
Brilliant! Excellent communication and reliability. Tom gave detailed thoughtful advice re: replacement boiler, and then supplied and fitted for us. Fast and efficient work, very clean and tidy, and a pleasure to have around. Highly recommended.
Fantastic work. Great advice. First time in four years my heating has kept me warm. Highly recommended. Second visit for new boiler. As always goes above and beyond. Can't recommend highly enough. Top class service.
Tom was so helpful in getting a new boiler installed quickly when we desperately needed it and made sure everything was working properly before he left. Would definitely recommend. Thanks again!
Very happy with service, rang before arriving and was happy to complete boiler service after we had finished work. My boyfriend commented on how nice and friendly Tom was, will definitely use in the future and happily recommend to others.
Tom came out as 2 radiators were not working, managed to get working and then came to change a part at the weekend. Would highly recommend using Tom. Great work.
Highly recommend Tom Kenny. He always comes to my rescue when I’m having boiler or heating problems! Nothing is too much for him. Recently, I had no hot water and he came round that day to see what the problem was and he quickly and efficiently sorted it for me. He is highly reliable, friendly, honest and always does a decent job.
I was recommended Tom by a neighbour. I was extremely pleased with the service I received on him servicing my 3 year old boiler. He kept me updated during the morning of his ETA and he was helpful in discussing another issue I have in my bathroom. I will definitely be using this knowledgeable plumber again next year to service my boiler and I can thoroughly recommend him !
Absolutely fantastic service from Tom. He serviced my boiler and checked everything was working ok. I was the last job of the day but as he left me instead of going home he was off to get the heating working for an elderly couple. Really nice bloke- would definitely recommend him.
During a particularly bad cold spell we lost our central heating and after a call to Tom, he was able to drop by that afternoon to diagnose the problem and treating us as an emergency, fitted a new boiler 2 days later. Fast and friendly service! WARM thanks.
Tom came to do a combi-boiler service - not only did he sort that for a very reasonable price, he spent extra time trouble-shooting other plumbing issues. After some pretty lousy experiences with previous tradespeople, Tom has begun to restore my faith in the workforce. Great guy - honest, straightforward and knows his stuff - can't wait for him to come back and fix all my other plumbing work! 5 stars - highly recommend
Absolutely fantastic service from Tom , very thorough and knowledgable and gave us some great advice - highly recommend
I contacted Tom late in the morning and he advised he would come around late afternoon. He did and managed to fix a leaking boiler quickly. Will definitely use him in future.
Tom came round and spent time properly diagnosing the problem and talking us through the solution. He then came back on a Saturday to carry out the work which has solved the water hammer problem. And all at a fair price. Highly recommend
What can i say, 7 days without heating and eventually got the man for the job. Thankyou Tom for helping us get some warmth back in our house. Plus the knowledge and explanation of what you was doing and running me through it too. Top man
Tom has been servicing my boiler for the past couple of years, not only does he do a great job he offers tips and advice to make sure I'm aware how to optimise my boiler. The end result is keeping costs lower without any noticeable difference to heating. Will be using Tom again in the future for sure.
5 star service trustworthy and efficient and friendly would highly recommend and will be using again in the future
Thomas pulled my new Boiler in last minute x such a caring guy x fast work clean and a great price
We highly recommend Thomas. He made a fab job at putting in our new boiler. Nice friendly guy who came on time and finished the job without any mess. He fitted us in and had to do the job on a Saturday, which we totally appreciate as our boiler was not working well. Very efficient. Thanks so much Thomas.
Had a full new central heating system fitted by Tom. Good quality work with attention to detail, particularly regarding safety and making things future-proof. Communication was always clear about what needed to be done and the cost of individual options. Recommended.
I have my yearly boiler service from Tom, each year has been smooth, very thorough and friendly yet professional. Just had my annual maintenance and was explained everything in detail and also gave advice on how I could cut down on my gas bill. Highly recommended!
Very helpful. Tom fitted us in at very short notice. Would not hesitate to recommend.
Excellent service from Tom who went out of his way to visit me on a Saturday when I had a leak. He then returned another day to carry out full boiler service, replace copper pipes and radiator valve. Great communication from Tom who pointed out what jobs previous plumbers had failed to complete properly, including paperwork. Just goes to show big, well known firms are not always better. Very happy with the service, definitely will use again
Needed a job doing quickly and Tom was there, quickly and did a top job. Definitely would recommend.
I had a new valve /box fitted on my tank. Good communication leading up to the work being done. Tom is very professional, friendly plumber keeping me updated with every step of the work he carried out today. Respectfully explaining what may have caused the damage. Would definitely recommend. Good value and got the job done faster than I thought it would take.
Thomas Kenny was recommended by a friend, fitted our new boiler & done an excellent job, highly efficient & very professional. I wouldn't hesitate recommending Tom.
Been using Tom for years. He is reliable and gets the job done without charging the earth. Highly recommend
What can I say I use Tom all the time. On time takes care of his work clean and tidy gives me advice. He is the kind of person you can always trust 100%
I called Tom to look at a boiler leak. It was clear that it would need replacing fairly soon, so I decided to book Tom to install the new boiler before winter. Tom explains everything clearly and takes care to provide an excellent service. Very pleased and highly recommend.
Trustworthy and reliable
We always use Thomas. He does a great job. Would definitely recommend him 👍
Excellent service, even down to arranging appointment, very responsive and kept in touch. Neat and tidy. Tom explained everything. Would highly recommend.
Tom replaced the shower at our rental property. Great service.
Efficient, helpful, kind, clean worker, patient, happy to recommend Thomas for any heating and plumbing jobs. Competitive pricing using top notch equipment. Glad to know you Thomas, many thanks
I cannot recommend enough. Came out due to us having a leaking boiler went above and beyond wouldn’t use anyone else. I’ll definitely be using again in the future.
I had a boiler service at the weekend and was very pleased. Thomas answered all my questions and was very tidy
We called Tom on a Friday evening expecting to leave a message after we noticed a leak from the boiler. To our surprise he answered our call and provided some advice. His communication was excellent throughout, calling / texting and following up after his visit. He went to great lengths to try to fix the issue and provide a temporary solution to the issue. There was no pressure put on us to jump to a more permanent option with lots of advice provided so that we could consider options. We would recommend Tom to anyone.
Very friendly and helpful. Explained everything in detail. Hard worker, never saw him taking a break. Will definitely use again and recommend to friends.
Thomas installed our new boiler and he really went above and beyond - he is super friendly, knowledgable and did a great job! Would highly recommend ☺️
Really happy with Thomas’s (and his colleagues) work - he installed a new Baxi boiler for us today and was professional, efficient and took the time to fully explain all aspects of the boiler settings/ controls to us. He clearly takes pride in his work, and we will definitely be utilising his services in the future.
Thomas did a great job at fitting our radiator in the lounge in minimal time. Such a professional service that he performs (along with Andy!) and gave me tips on how to balance the heating of the radiators in the house. I have also previously used Thomas before to do the Boiler servicing and wouldn't hesitate to use him every time - thoroughly recommend! 👍 Alan G
Thomas was warmly recommended by my neighbour and she was right! He is very competent, knowledgeable and highly professional with costs that are fair and affordable. Great work all round.
Tom was very responsive, coming out during the day for a quick check on my heating system. He then figured out what to do and managed to fit me in. Work took 4 days and he cleaned and tidied afterwards. Would use again!
Tom was excellent, very professional and concise when explaining the boiler problem. We were kept informed of time and date of his visit, he was punctual and got on with the repair quickly. I will definitely use him again and recommend him!
Gave updates of when they were going to arrive , protective coverings in place , clear information of work carried out and costings.
Called Tom when there was a leak in my Dad’s kitchen. He located the leak quickly & carried out the necessary repair. Tom is friendly, polite & very good at his job. He recently serviced both my Dads boiler & ours. Always reliable & efficient. Very pleased with the excellent service he provides. Highly recommend Tom.
First class service, Tom seems to really know his stuff and was happy to answer my questions. Tidied up after themselves and went above and beyond, would highly recommend.
Had Thomas come round and fit new boiler and new gas pipe round the house done a fantastic job very efficient and on time. Done a brilliant job and highly recommended Thanks Tommy
Amazing service, very helpful and he explained what he was doing.
Wow a genuinely nice guy and who gives fantastic service and gives you every confidence that you’re in safe hands as he does a thorough job. No reviews are necessary as word of mouth will keep you busy for life. I hope you get time to relax with your family. Thanks for everything
Tom could not have done more. Would definitely recommend, very professional. Nothing phased him a fantastic job. Thanks
In literally freezing conditions, Tom relocated and replaced a boiler to make sure noone froze at Christmas. Responsive, reliable and as always, does what he says he will, when he says he is going to do it.
This was my first time using Tom and it was a great experience. He came round to inspect the issue (timings co-ordinated by him and his partner so I knew when he was coming/when was convenient), explained everything and was clear with costings. He came back to repair in a very timely manner and at a reasonable cost. There has been no further issue and I thank Tom for his time and expertise-I wouldn’t hesitate to recommend and would use again. He’s also a really nice and friendly guy which is a bonus! Thanks Tom!
Impeccable workmanship from Tom and Andy. Communication was great and I was always kept informed. Felt really comfortable, Tom and Andy are genuine and lovely. Will use again for all boiler scenarios x
Tom installed a new system and boiler for us last year. He did an absolutely fabulous job and I would highly recommend him. Neat and tidy work and a lovely bloke.
Very happy with Tom and would use him again. He moved jobs around to come out to me as I was without a cooker following a gas leak. He kept me informed of when he would arrive, came quickly, sorted the fault and then did further checks to make sure everything was safe. He was respectful, thorough and friendly. Thank you
Amazing Service! Knowing my elderly mother could be left without heating, Tom kindly squeezed in the repair of her leaking radiator valve in between jobs even though this meant him working late. Thankyou for your extra efforts Tom, always above & beyond. Highly recommend folks! Excellent A*
Tom was excellent. He attended on the day I phoned him, even though he was unwell. He explained the issues and arranged to fit a new boiler the following day. His attention to detail and his professionalism was exemplary, working very hard to complete the work in good time although extra problems were discovered during the process. And he is a really nice guy!
I contacted Tom about the broken thermostat on my hot water tank, after finding his information on Google. Even though I have British Gas cover, they were absolutely useless and couldn’t/wouldn’t help me. I was feeling quite deflated when I got in touch with Tom but I was pleasantly surprised by his amazing service. He came out to my property promptly, identified the problem quickly and fixed it within 45 minutes. His price was incredibly competitive and I now have a functioning hot water tank! I would highly recommend Thomas Kenny Plumbing and Heating Services - such excellent, high quality service. Many thanks!
Genuine and honest man. Serviced my boiler with helpful follow on advice. Highly recommend.
Tom has done a couple of jobs for me now including boiler service and fitting a new thermostat. He’s always friendly, transparent & honest, and happy to explain what he’s doing, went over and above to get the job completed on the day despite it taking longer than expected! Excellent job :) Would highly recommend.
I'd never used Tom before he serviced our boiler, but her was so friendly and hard working that we asked him to quote for a new boiler and 11 radiator replacements and his prices were very reasonable. He was such a hard worker and worked long hours to make sure we we weren't without heating and hot water for our daughter. I really like Tom as a person and his work is faultless. I'd definately recommend him.
Tom is a good guy and gave me some advice on keeping my boiler healthy, did a thorough service and identified a few issues that had been building up over time. Highly recommend 👌
Very happy with the service. Explained reapirs in a clear and precise manner. Will definitely use again.
Tom has done several jobs for us and we wouldn't use anyone else now. He is friendly, knowledgeable and goes above and beyond to make sure his customers have what they need as quickly as possible. It's clear that he has a genuine desire to help people and always makes sure to explain exactly what is happening every step of the way. Reliable, honest and professional plumbing and heating engineers are hard to come by, we're so glad that we found Tom!
Tom is highly recommended. Excellent service, friendly,reliable,punctual. Thank you!
5 star service. Honest, reliable and did a great job. Can’t fault a thing and would highly recommend!
Tom has been an absolute hero during our heating and boiler woes. Kept us well informed of pros/cons for potential resolutions and has done a brilliant job overall. Wouldn’t hesitate in recommending his services to anyone.
Tom was so helpful, fitting in an emergency job for us although being fully booked for weeks. Professional & reliable, thanks Tom!
Thomas has been my plumber for a few years now and has since become a friend. He is reliable, knowledgeable and really well priced. He is also willing to go the extra mile, often coming out at the weekend to help out. I wholeheartedly recommend Thomas!
Tom has helped on numerous occasions with leaks, boiler replacement/maintenance, movememt of radiators, to name a few! And has always done an excellent job. He is reliable and trustworthy, even when busy, he always picks up the phone to try and help/pop round to give advice. I would recommend Tom for all plumbing issues, he is thorough, tidy and has great attention to detail. A great friendly service all round. Thanks Tom 👍
Fitted a new boiler at a very good price keeps you well informed to what is going on.
I've used Tom on several occasions when we've had a leak now. He's great at what he does, a really considerate worker and will go the extra mile to make sure the job is complete
Tom fitted us a new boiler when ours was condemned. He was brilliant - prompt, reassuring, great value and gave us good advice on what type of boiler to have and where to have it fitted to maximise space. Since then Tom has become our one and only plumber (we live in an old house so things go wrong) fixing burst pipes, installing new appliances, adding outdoor taps and mending showers etc. Tom is the nicest bloke you could wish to meet and always makes what could be a stressful time a straightforward job. 100% recommend.
Tom is very knowledgeable and thorough. I have used him for my plumbing maintenance and repairs for several years now. He is reliable and punctual and very reasonably priced. I would highly recommend.
Tom is very friendly and professional. He did an install of a new boiler. He was clean and punctual, also great communication. We also use Tom for servicing. Wouldn't use any one else.
Great experiencing having Tom install a new boiler. Returned a year later to service also. Professional job from start to finish. Friendly and responds quickly to all texts and calls . Highly recommend
Great guy who turned up when he said he would and gave great advice. Highly recommended.
very professional, helpful and efficient service, will be my first call in future.
Contacted on a short notice and he came over and repaired our boiler very quickly also did a full service the following week. Would recommend.
I would happily recommend Thomas Kenny plumbing the service provided was excellent
A great experience from start to finish. Thomas arrived on time, worked clean and tidy and was always happy to take the time to answer any questions and queries. Will certainly be using again.
Tom has always been excellent - reliable and trustworthy. Recent leak was sorted within a few hours of getting in touch. Can't recommend Tom highly enough!
Fantastic service from tom very helpful got my mums boiler up and running and put her mind to rest all was safe very reliable turned up on time will deffo be using his services again
Highly recommend Tom, absolutely top guy. Highly professional and goes above and beyond, always happy to help and very reasonably priced too. Wouldn’t go anywhere else.
Tom was recommended by a friend when my old boiler finally packed up. I had a few quotes and Tom was reasonably priced and explained the process for me. I got booked in for a few days as he also replaced a couple of radiators, but there must be something in his tea as he was done in a day, only needing to return to finish another small problem he found, unrelated to the boiler. All in i found Tom to be a honest, friendly bloke and will definitely be calling him if im in need!
I called Thomas after discovering the boiler in our new house was dead, he was over within 15 minutes to have a look. He took time to explain what the problem was and what my options were. I chose to have a new boiler installed which he fitted the following day. The boiler has been brilliant and we’ve had no further issues. A friendly, efficient and professional experience all round!
Old boiler failed in winter as usual. Thomas came promptly gave a good quote then did the work with no fuss. Have used Tomas since and will use again. Would highly recommend. Jeff Hitchcock
I initially used Tom to replace our boiler and he has become a firm fave for all our plumbing needs, doing our boiler service every year. He has done work in our bathroom, replacing a sink unit, bath panel and towel rail. He also removed a radiator for me. He has also taken the time to share with me what I need to do to keep things running smoothly, which is something not all Tradeys can be bothered with, especially if you're a woman! He is trustworthy, honourable, does a great job and cares for his customers. Couldn't ask for more.
Tom repaired a tap for us and advised on and fixed a problem with our heating system. Friendly and professional service. Highly recommend.
I had a leak coming from the upstairs bathroom. It was leaking into the kitchen. I called a few plumbers however, none were available. I got Tom’s number and called him. He couldn’t come around on that day but he was able to talk me through what I needed to do to stop the leak at that time. He then came around the next day to fix it. Tom is brilliant and will explain things in a way you can understand.
Tom is simply superb. We’ve used him for everything from services to emergency repairs. You literally can’t fault him. He’ll try everything possible to fix something without it costing the earth and is a genuinely good guy. He even popped in to fix a radiator leak and charged us nothing because it was a quick job and he was just around the corner. Would recommend to anyone.
I have used Tom's services for a number of years now and each of those times I have been thoroughly impressed by his knowledge, customer services and his general passion for doing an excellent job. He replaced my boiler, changed 6 radiators and even took time to look at a problem I had with my shower unit and fixed it within an hour. Reasonally priced work.Great guy and no issues with fully recommending him.
I have been using Tom's services for nearly 4 years, he has & willcarry on doing all my plumbing work for me, has helped me out when others have let me down.
Excellent service, recommended by a friend. Moved my boiler from the kitchen to lift space. Came on time and didn't leave until the move was completed ensuring my family had hot water and heating. Now use him every year for servicing my boiler. Very knowledgeable, I'd highly recommend Tom 😀
Tom is a genuinely nice man, as well as very knowledgeable and experienced. He has installed heating systems for us and is in the process of a bathroom. He has serviced our boilers for a number of years and is always honest, reliable and good value. He's also bailed us out of failing boiler late at night and resued us from a hot water crisis on a number of occasions. Reccomend without hesitation.
Tom has done several jobs for me, my sister and my son over the last 4 years, including replacing the boiler, radiator maintenance and taps! He is always friendly, explains everything simply and is competitively priced. He always comes round when he says he will and is polite and courteous. I wouldn't use anyone else. Highly recommended and local! Thanks, Tom!!!
Excellent
Very smooth and stress-free installation of my boiler. Very pleased with the results and would highly recommend!
Fitted a new boiler a couple of years ago honest and reliable service . Came back last month to change 2 radiators he's always polite and friendly and I can't fault his work would recommend to family
Tom was able to sort out a mess of a bathroom left mid way through a refit by another plumber, he completed work for us and kept us informed throughout. He installed the whole bathroom, walls, floors, plumbing, suit. Tom had also fixed and serviced our boiler for us when needed. He is a lovely guy and never leaves us waiting, he turns up when he says, does a great job and I wouldnt ask anyone else for our plumbing and heating needs!
Rang Tom for a upgrade of my boiler and new radiators for my new extension, came out and advised me on which boiler was best for my needs, very knowledgeable and professional. Very competitive quote. Works was done stress free. I can recommend Tom everytime. Well pleased with the works done from start to finish.
Tom did several jobs for me....a new thermostatic shower bar, a new kitchen tap and a new toilet cistern - he gave honest advice on replacement parts, and took account of my needs and my budget. Tom is really friendly and I have no issues having him in my home. He is a clean worker and always takes care when working in your home an clears up afterwards. Would definitely recommend him.
Area
Opening times
- Monday8:00 AM – 7:00 PM
- Tuesday8:00 AM – 7:00 PM
- Wednesday8:00 AM – 7:00 PM
- Thursday8:00 AM – 7:00 PM
- Friday8:00 AM – 7:00 PM
- Saturday8:00 AM – 7:00 PM
- Sunday8:00 AM – 7:00 PM
Additional information
- Gas engineer
- Free quotes
- Domestic work
- Work guaranteed
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Also available in Arnold
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