Energy Care (South West) Ltd

They are an absolutely brilliant company! I have had issues in the past with plumbers who have not been helpful. On all occasions that Energy Care have attended, they attend quicky, diagnose the problem straight away and fix it. I have asked my estate agents to use this company for all issues related to plumbing, gas, electric, etc in my flat.

Quality service and very professional, We would definitely use again

Great service. Answered the phone at once, said someone would be round the next day; plumber arrived on time, explained the options, made the fix.Job done.

Won't ever use this company again. Asked for new bath taps to be fitted and plumber replaced sink taps instead and left us with a leak we didn't have before. Threw a rubber seal down the loo and ruined our bath panel.

Always on time, always do a good job, always provide competitive price. Highly recommend. I have used for rental and my own home for a combination of small and a couple of very large jobs.

Terrible customer service, I was recommended energy care by the agency selling my parents property, at first the man I spoke to was helpful (for one phone call only) but after he had performed the initial service (gas safety check) and told me about the issues that were wrong, he was impossible to get hold of, and whenever i spoke to him I was made to feel like an inconvenience. Plus I am not convinced that I the company did not replace something that didn't need replacing, I have no proof of this but not living locally to my parents, all I can say is that the programmable RF room thermostat was working perfectly when I was there the week before but was then told that it wouldn't switch on and needed replacing. Either way, my issue is with the rude customer service. The man I was dealing with knew that the exchange and completion of my parents property was waiting entirely on receiving a confirmation of work completed from him. I had to chase several times to get this confirmation and when it finally arrived it was an invoice attached to an email with not even a word said in the body of the email. It just summed up my general experience with them and left me with no faith in their service.

Instructed an annual boiler service but after the engineer left I realised I had no hot water. The engineer returned the next day saying it was a coincidence and I needed a new part. Got a second opinion and there was an electric cable that was out of place and must have been nudged during the service. I have received 2 invoices from energy care for the service and the subsequent call out! I have emailed the company twice to find a resolution and now they have simply not responded. Every one is human, its about how you deal with the mistakes. Radio silence is not good enough.

Amazing service from this company. Always polite and do their best to solve the problems

Dreadful service. Didnt turn up for appointment and when phoned, they didnt really care. Rude, obnoxious and untrustworthy! I'd recommend avoiding at all costs!

Really thoughtful engineer who knew how to be with a very elderly customer, clean and tidy would recommend to anyone.

They have been looking after our properties for many years. They remind us when servicing is due and in an emergency react quickly. Highly recommend them.

I have used EC Services for a few years now on two properties. They have been quick, efficient and polite with tenants. The one occasion that there was a hiccup they returned and corrected the problem without fuss or further expense. My experience with EC Services tempts me to buy another property in the area as good back up is essential for successful letting

IT IS 19.11.PM NOW....THIS COMPANIES EMPLOYEE WAS GOING TO BE HERE AFTER 3PM. NO SIGN YET OR PHONE CALL. I PHONED AROUND 4PM TO ASK FOR A TIMING ROUGH IDEA N WAS TOLD MAYBE AS LATE AS 6PM ISH AND I WAS TOLD I WOULD GET A CALL WHEN HE WAS ON WAY TO ME AND SAID I WOULD STILL LIKE THEM TODAY N NOT TO RESCHEDULE ...... THEY ARE AWARE I HAVE A MENTAL HEALTH ISSUES WHICH CAUSE HUGE PROBLEMS IF SOMEONE HAS TO ENTER THE HOUSE . I HAVE TO ASK THEM TO WEAR A COVERALL SUIT N OVERSHOES AND I HAVE TO SHADOW THEM WITH ANTIBACTERIAL SPRAY N WIPES N CLEAN TOOLS ETC. I KNOW IT'S ILLOGICAL BUT IT IS WAT IT IS. OCD IS NOWHERE NEAR DESCRIBING MY PROBLEM. SO I'M SURE YOU GET MY POINT 😢😢😢😢 STILL NO SIGN AT 19.23PM 😠 SINGULARLY UNIMPRESSED TO SAY THE LEAST. ANOTHER LOAD OF SLEEPLESS NITES WORRYING ABOUT THIS WORK TO BE DONE 😭

Poor communication and shady practice. Booked them to quote me some work but stipulated that they DO NOT arrive during the school run times of 15:00- 16:30. They then arrived during this time 15:15 when I was just leaving the house. I explained that I was leaving and I was not willing to let some one into my house unattended. Now trying to charge me for work they did not carry out! Disgraceful. Buyer beware.

Energy care - Gas and electrical engineers from Teignmouth, Devon are a professional, capable and friendly company for all types of property maintenance and management. Some of the services they offer: Gas fitter and Gas engineers for central heating and gas boilers Electrical fitting for re-wiring, new house wiring and electrical repairs! Totally recommend them.