Merretts Heating Services Ltd

Very rude and unhelpful

The engineer that came out to service our Rayburn was superb. Merretts customer service is 2nd to none. If you have a problem talk to them. I can't fault the service after an initial hiccup about whether we were new customers or existing.

Avoid like the plague Works carried out by unqualified apprentices and often have to be corrected by qualified senior engineers after many visits.

Boiler failed on Christmas Eve, eve. Rang fully expecting to be without heating over Christmas. John and Jazz arrived on Christmas Eve morning and made a temporary fix. Parts ordered and awaiting a full repair. Fantastic service, thank you!

Top service to replace our bolier. Good value. No surprises. Very clean and polite. Highly recommended.

We were very impressed with the service from Merretts, with especial thanks to Suzi and Stu for their help in installing our new gas stove. Very efficient and pleasant to deal with. Thanks Julia and John

Arrived a few hours after I called. Solved the issue quickly.

Asked for a quote.no response! Asked for a service no response either.

Excellent

Very helpful lady booked us a service and the engineer that came out was very thorough.

Lee came to fit a new boiler and I am very happy with the service, he was quick and left the place very tidy, would definitely recommend

They didn't seem interested in any new work I asked them for a quote to install an oil central heating boiler They said they could nt do that!!!!

I had a significant water leak coming from my boiler. I called Merretts on a Saturday and they rapidly sent out an engineer, stating an emergency callout charge of £150 plus VAT. Their engineer attended for less than half an hour, stating there was nothing he could do until the following week. He left with water still leaking significantly from the boiler, no repairs made. The following Wednesday the engineer attended and replaced the expansion vessel which allegedly was the cause of the leak. The boiler was still leaking when he left (2 litres per day), the recommendation was that maybe we needed a new boiler, it was possibly the right hydro block leaking. No follow up was made, we then received an invoice for £420.80. I paid the invoice, still no follow up. I then sent an email via the website stating my concern and dissatisfaction, 14 days later I received a response. The response was that they were happy to send out an engineer free of charge to see what the problem was, but made no offer of remuneration or compensation. My overall feeling is that this business is only really interested in your money, not making you feel valued as a customer and not following through on jobs which actually if left incomplete, can lead to significant damp repair costs in the home.

Not interested in doing business. Apparently

These guys know their stuff 100%

Excellent service at short notice.

Excellent reliable service and installation Always ready to advise and assist where they can

I have spent so much money on getting my Grant combo boiler to run smoothly. A client recommended Merretts Heating and my boiler has been running perfectly ever since. The receptionists are very professional and friendly and the engineers very knowledgeable .

If I were to rate Merretts on customer service and friendliness of the workers, I would give 5 stars. Unfortunately a Rayburn boiler installation went terribly wrong because the installers were not experienced enough to do the job without supervision. A senior engineer had to come back and do all the work again! However, I cannot fault the desire of the company to get it right and they charged us nothing until several weeks had passed and we were fully satisfied. Ask for a senior engineer if you are having a big job done. I'm sure servicing would be fine.

Very efficient engineers. Came when they said he would. Fast and tidy.

Merretts recently serviced our oil-fired boiler and replaced a faulty condensate soakaway. They did a superb job on both counts, and get two thumbs up from me!