Orangehouse Renewables Ltd

We live in a small semi-detached property built in the late 1950s. I'd been wanting to ditch gas central heating for a long time, but was nervous about getting an air source heat pump due to dire warnings from the various plumbers and heating engineers who'd been keeping our old system just about functioning for the past few years. Last winter's high gas prices, cold weather, and leaks from our downstairs radiators finally spurred me into action and I contacted Orangehouse Renewables to find out if an ASHP could work for us. Alex visited us in the spring and was able to reassure us that our property was suitable for an ASHP, and was able to design a suitable system for us with very little need for us to try to understand the technicalities. The installation was carried out in June, and even though it involved the removal of our existing back boiler and header tank, and replacing the hot water cylinder and all our old radiators (which would have had to be changed anyway), the Orangehouse team was able to carry out the work with minimal disruption to our daily routine and with very little mess, with the team always helpful and willing to work to fit in with our domestic schedule as far as possible. The heat pump has been mounted on the side of our house, well above head height, so it's out of the way, and it's also very quiet, contrary to some of the warnings I'd received. Internally the system is also much quieter than our old one, and the removal of the header tank, which had managed to leak due to a faulty ball-valve on at least three occasions in the last fifteen years is a big plus too. The installation didn't quite go without hitches. It turned out that even though our house had been completely rewired only ten years ago we needed to replace the electric consumer unit, and initially the new hot water system was overheating the water due to an incorrectly positioned sensor. But both these problems were sorted out by the Orangehouse team very quickly and the system has now been working perfectly for almost six months. I've waited until now to write a review because I wanted to see how the system would cope with cold weather, and I'm happy to report that all the warnings that we'd have lukewarm hot water and a cold house have proved to be completely groundless. It's certainly the case that we're using more electricity than before when the heating is needed, but after switching to the "Cosy Octopus" tariff and getting rid of our gas supply altogether, we're certainly not spending anything like as much on energy as we were last winter. Our new system is also much more flexible than our old one when it comes to scheduling, and it's easy to do things like boosting the temperature for a few hours or programme in absences if we're going on holiday. With the recent increase in the BUS grant, now is probably a very good time to consider upgrading to an ASHP, and I'd certainly recommend using Orangehouse Renewables if you're not too far away from them.

This is a company you can trust from specification to excellence in installation, service and support.

A professional and efficient team came did the work required and left leaving no evidence that any work had been done. A real pleasure to have them in the house.

From the quote stage to installation and now ongoing servicing/ maintenance we couldn't be happier with the serviced received from Orangehouse. They are incredibly knowledgeable and have an in depth understanding of their products and those that complement them (solar energy for example). 3 years on and we still can't fault the system they installed for us and still turn to them for advice on other eco measures!

I Have used Orangehouse for many years now , from big project including Biomass and Heat pump instals , to smaller emergency repairs . Always professional and always impressive high quality workmanship

Just had the first annual service - great job by the engineer (Oz). He reviewed all the setting and gave great advice to ensure we run it as economically as possible. Really impressed, top notch service.

I found OH 3 years ago after the original installers developed a 'couldn't care less' attitude. On the first visit the engineer showed me how to run the Heat Pump underfloor heating and upper floor radiator system more efficiently and on each subsequent visit has suggested additional tweaks to reduce my heating costs. Very happy with OH and have recommended them to friends.

Professional, knowledgeable and friendly.

a professional and efficient installation of volumiser completed as promised , no mess left and a good job as usual!

We have used OH to service our air source heating system for several years. They are professional and incredibly knowledgable about the system - much more so than the builders who installed it in our new house. We have had problems with the system, and OH always respond quickly - even getting an engineer out to us when everyone else was finishing for Christmas. Would highly recommend and would not use anyone else.

When I decided to go for an ASHP I was given a list of installation engineers, but it was Orangehouse that was most recommended. I went with them, (even though they weren't the nearest), and from day one I can only say I had a great service. From the office staff, (very nice they are), to the surveyor, (a nice man with a clipboard), to the engineers, (very nice they are too), they started and completed installation in the times first given. They also followed up to make sure that I was happy with the work they had done. In fact they are obsessed with making sure I am happy, and I really am. Not only am I very happy with the service, but the heating system is actually life changing. I love it and would recommend it. One of the things that really stood out for me was the way the workings of the system was explained to me. I know nothing about these things, and there were some questions I asked over and over again, until I got it. But they took the time to answer any question I had, at any time. I'm actually trying to think of a fault I found with Orangehouse, but............nothing. So, here's two recommendations people. 1. Get a heat pump. It really makes sense environmentally and economically. 2. Get Orangehouse to install it. They turn up. They get it done. And you'll make new friends dedicated to keeping you nice and warm.

We are really impressed with Orangehouse Renewables. They responded to a last-minute enquiry about fitting a heat pump and underfloor heating and delivered the job within a short timeframe. Alex and his team have a real can-do attitude, they are all really friendly and professional and were patient with all our questions. We are very pleased to have had our heat pump installed by Orangehouse and can’t recommend them highly enough! Many thanks! Carl & Rebecca, Royston

We chose Orangehouse to replace our night storage heaters with a Nibe ASHP, water cylinder and radiators. Install took two weeks and the team worked efficiently and tidily to provide a perfectly functioning system, meeting the exact requirements we asked for. At the end of each day, the team cleared up and you wouldn't have known anyone had even been there. From start to finish, Orangehouse have been excellent, with friendly and quick communication and excellent work. It's been five months and we've had no issues whatsoever.

Always helpful and knowledgeable, they have been looking after our air source heating for around 2 years now. They arrive when they say they will, have great communication and above all they really know their stuff. Our engineer understands our system which makes diagnosing and fixing much quicker! The office are polite and friendly, and always reply to emails or return phone calls.

These team of guys are amazing! Very knowledgeable on heat pumps both installation and maintenance! I can't recommend them enough!

We had been deliberating long and hard about switching from oil to an ASHP and decided to ‘ go local’ in our choice of installers and boy, are we happy we found Alex and his amazing team., I have nothing but praise for everyone involved in our project. From start to finish, everyone has been so professional, kind, extremely patient, thank you Susie, and caring. From Alex’s first visit to Nigel’s visit and to Ryan who carried out most of the installation to the highest standard. Special mention to Oz who is a real star. Nothing has been too much trouble. No more tank dipping, no oil smells and no angst ridden husband wondering if we will get an oil delivery in time 🙄 If you are looking for dedication, professionalism, good solid workmanship and reliability then look no further than Orangehouse . Thank you Alex and your amazing team.

We have been approached by Orangehouse Renewables while ago and since then we have provided our services to their customers for removal and utilization of their old oil based heating system before Orangehouse Renewables does the installation of new Renewable heating system. It is great to be able to work alongside and develop a trustworthy relationship with people that value their work and are fantastic to deal with. Behind any company there are people who make it work and that is why we are absolutely happy to recommend Orangehouse Renewables to anyone who considers the change to Renewable energy heating and to experience a great customer service. With regards, Eco Tank Services

Great experience with OH. Everyone on the team was friendly and knowledgeable, including the drillers who were subcontractors. This was quite a big project but you can now barely see they have been here. The ground source system is practically silent and a big improvement on our old oil boiler. We will continue to work with them to fine tune our underfloor system. Definitely highly recommended.

Friendly, high quality expertise every time with OH - but more than that, they try really hard when you have a fault or failure to fix it quickly. You really feel like you are a valued customer - top quality service, and I wouldn't go anywhere else! They have serviced our ASHP, offered advice and been available for really quick callouts, even though our builder didn't use them for the original install. Frankly, I'd buy the Orangehouse T-shirt if I could!!

Recently had our existing ASHP serviced by Orangehouse Renewables. The engineer who visited was friendly and knowledgeable, and the company seem well organised and professional. A refreshing experience - would definitely recommend

We had quotes from on line companies for a heat source pump system. We wanted to use a local company, we then came across Alex and Orangehouse, I am so pleased we did. Alex took time in designing a system for us having discussed various options. Installed in 2019 we are still happy with the installation. We are still hoping to extend the kitchen and would be happy to use Orangehouse for the underfloor heating. We would recommend Orangehouse and the team.

How refreshing Orangehouse are! I contacted them with a query regarding my underfloor heating which had been installed by another firm. My email query was promptly forwarded to Alex, who kindly and fortuitously came to my home the same day. Within the hour he had managed to reset the system and fix the issue. Absolutely wonderful firm, with wonderful people who really know their field. I am incredibly grateful to Alex and Susie for their professionalism, courtesy and knowledge. Dedicated and proactive customer service is a rare commodity, add experienced, personable staff with discerning sincerity, and you’re onto a winner. Fabulous company. Thank you 😊

Orange house saves us 1000s when our badly installed heat pump (by another firm!) broke down. Extremely knowledgable and fantastic staff. Always willing to go the extra mile.

I found the service is excellent, reliable , efficient and with prompt response and very good communication it is highly recommended and thank you very much for your outstanding service.

We contacted Orangehouse Renewables after using another firm as we weren’t happy with their diagnosis of the problems we were experiencing. Oz attended promptly and was able to diagnose the issue and subsequently get our system working. He was extremely knowledgeable and very pleasant. We do need to renew our system and will definitely use Orangehouse Renewables for this purpose. Overall we are very very pleased with the service we have received from this company.

Excellent service from an excellent company. We had a new ground source heat pump installed last year. All the guys who worked on the installation were friendly, courteous and professional. We were very impressed and would recommend Orangehouse to anyone thinking of installing a ground source (or air source) heat pump.

We can not fault the service we have received from Orangehouse Renewables. From our initial conversation with Alex we felt confident that the company would deliver; they certainly did. All the guys who came to work on the system were delightful and a pleasure to have around. They were polite, respectful and always left the place clean and tidy at the end of each day. The Nibe heat pump system appears to be efficient and we now have a lovely, warm, cosy house! We can’t recommend these guys enough!

Orangehouse installed a ground source heat pump at our house in winter 2018/19 and we have been very pleased with both the heat pump and with Orangehouse. Alex and the team were experienced, efficient and helpful, always remaining cheerful and positive through a few curveballs that these projects inevitably throw at you. Thank you!

What a wise decision to go with Orangehouse. Efficient and friendly. Knowledgeable and helpful. The boys turned up on time and were a pleasure to have around. They covered all the carpeted areas with “cling film” and vacuumed up when they left. Only time will tell how much money we’ll save with an air source heat pump but at least we’ll never run out of oil again!! I wouldn’t hesitate to recommend this company!

Alex and the rest of the orangehouse team were great! Nothing was ever too much trouble and everything was explained to us so clearly and with great professionalism. They have also been great with after support making sure the whole system is up and running as it should be and explaining the steps to take after installation. Would happily recommend to anyone!

We had a ground source heat pump installed by Orangehouse in 2014, and I can't recommend them highly enough. It was quite a large project, run very smoothly by a knowledgeable, efficient and friendly team, and we are delighted with the result. Thank you!

Great service,reliable, very knowledgable and a pleasure to work with. Would highly recommend this firm

We were looking for a local reliable company to service our air sourced electric heating system. We had experience of 2 others that had very poor service. OrangeHouse Renewables were excellent- great service,very good at communication and did a thorough service on our 2 boilers and inverters. Many thanks and we will be using you when needed again.