BGM Heating and Plumbing Limited

I recently needed a new boiler and shower installed and BGM did an excellent job with the work. Not only were they extremely helpful and responsive with answering my questions leading up to the installation, but both Ben and Andy did excellent work on the day. I’m very pleased with the results and am happy to now have heat, hot water and a functioning shower in my place again.

Excellent reliable service from BGM again.

Odd clicking noise from the boiler - all sorted with a new part. Prompt and cheerful attention. Thank you.

The engineer Ben was very pleasant, thorough in his work, and explained things to me very well. I am happy to recommend their services, and in fact have already done so.

Excellent service. Usual prompt response and professional competence.

Easy to book an appointment online when it suits you. Team arrived on time and completed work very efficiently.

As always my boiler service was completed efficiently and thoroughly.

I cannot recommend this company more strongly. They really do go the extra mile. Exceptional customer service.

So happy with the professional service and work carried out by BGM. They sorted Lots of issues caused by shoddy previous plumber. Thank you :)

Great service and communication, Engineer called before arrival, job carried out politely and professionally. Would definitely recommend BGM.

Excellent service on time, fitted the radiator left the area tidy.

I highly recommend BGM for their water softener installation. Booking a free quotation online was convenient. During the initial visit, the engineer did a thorough plumbing inspection and provided a crystal-clear explanation, which made me appreciate their professionalism right from the start. The installation engineer was incredibly polite and professional. Because my cabinet layout was unique and differed slightly from the standard manual, I asked them to double-check the drain setup. BGM responded immediately and revisited the very next morning! The engineer called Monarch technical support on the phone right away to sort it out. He explained clearly why my setup required a tailored approach and handled Monarch professionally to ensure my manufacturer warranty remains 100% valid. The pricing is very fair, and their outstanding dedication and accountability definitely make them worth recommending to everyone in the area!

My boiler was replaced and the tank removed from the loft without any mess, and the whole job was completed speedily. I was also given advice on who might resolve my leaking taps - and a leaking stopcock was stopped from leaking the following day. Thank you for a caring service.

Fortunately bumped into one of your engineers who was doing some work for my neighbours and mentioned a problem I had and whether I would need to make an appointment. The engineer worked out that it was likely a very simple problem so he came over when finished with my neighbour. He diagnosed the problem very quickly and happened to have the correct replacement part on the van!

A big thank you to Gary for identifying and fixing some major blockages in our hot water pipes. After multiple visits from other plumbing companies which no resolution, we were delighted when Gary arrived and identified the problems almost instantly. We could not be happier with the service.

I’ve been using BGM Heating & Plumbing for a few years now and have always had a great experience. The service is consistently fast, reliable, and friendly. Whenever I’ve needed help, they’ve responded quickly and sorted everything out efficiently. It’s reassuring to know I can count on them when something needs fixing.

Very polite, very nice

Great professional service from BGM

We have used BGM since moving into our house. Fantastic service, very reliable and always polite. An easy recommendation.

Delighted with the work carried out by Nick from BGM. Highly professional, hard working, amiable and straight-talking. We’ve used BGM a few times now and have never been disappointed. Thanks Team!

Had a super experience with BGM heating and plumbing recently. From the ease of booking through to descaling the water system and servicing the boiler! Both Ben and Gary are polite, timely and extremely knowledgeable, add on to that the clean working and no nonsense guidance and you are onto a winner. Not the cheapest but they tick very many boxes that most don’t! Great doing business with you BGM, I’m happy to give you 5 star review!

BGM recently installed an air source heat pump replacing a 15 year old gas fired boiler. My decision, rather than having a old gas boiler repaired. I'd used BGM as my boiler servicer for 8 years always providing excellent service but wanted a heat pump for enviromental reasons and that I had solar panels which would contribute to the electrical energy to power the heat pump. Barry was outstanding as the 'project manager' under the main parameter 'keeping my wife warm'. The whole process and installation by his team was carried out in 3 days commissioning on the fourth day in April 2026. I am very pleased with the outcome and would thoroughly recommend BGM on all fronts.

Outstanding service. Immediate response to leaking radiator that was very old. Replaced the next morning. Impressive

I sent an email to BGM on Sunday evening about 2300 hours. Next morning I received an email at 0630 stating that an engineer would arrive between 0800 and 1100. Nick arrived about 0815, fixed the problem whilst explaining what he was doing, and was finished by 0845. Great service carried out in a very professional manner. Typical of an excellent company.

I have been using BGM to service our boiler for a few years now and have found their service to be friendly and reliable. Recently our old immersion tank split pouring water everywhere. BGM visited to make our system safe and look a replacement. It was decided that a combi-boiler installation would be beneficial, due to the age of our boiler and condition of the tank. I was given a very informative quote and we booked in a engineer to convert our system over. Oliver from BGM spent three long days working very hard installing our comi-boiler. He was very friendly and courteous, and at all times making sure the area was safe for us. During the installation we were informed of any changes that needed to be made. At the end of the three days we were given and run-down on how the system works and told to contact them if there were any problems. I highly recommend them.

The annual boiler service from the BGM engineers was carried out efficiently with all areas checked out! The two engineers were polite and helpful as expected. The most reliable company I have ever used for both the installation and servicing of the boiler. Always there when you need them. Thank you. Keith Woodhams.

Excellent service - thank you.

Have been using this company for years now and as always, BGM have delivered an excellent professional service. Nothing is ever too much of a problem for these guys, they are totally reliable and customer focused.

Excellent service - BGM fitted a new boiler at my parents and provide ongoing annual services and maintenence. I booked them to service mine when I moved into a new home, but had to then book an urgent check as there was a problem. They were incredibly helpful, came promptly and provided clear explanations. They provided prompt and competitive quotation for the work, but were good enough to advise me on how to contact manufacturers to make enquiries about warranty repair. Considering thay I was a new customer, this demonstrated to me their integrity too, they could have happily repaired and charged me, I would not have know warranty would cover me had they not been decent enough to tell me. I will happily be having them to servixe and maintain my system and for any work needed not covered by my warranty. Highly reccomened them!

Excellent service very friendly and professional

C/H had failed . BGM were able to fit in a prompt C/H service and the team were excellent, polite and tidy . Also as some water had penetrated downstairs due to the fix they arranged for someone to come out and assess the repair the same day. Great customer service.

Very impressed with the speedy repair of our boiler. Cheerful engineer fixed the replacement part in minutes, and the boiler is working again!

Excellent advice and service this week as always.

BGM did a Mira pumped shower install for us. Visited when agreed for a quote, and visited when agreed 2 days later for work. Top quality workmanship from Ben (though can’t check for leaks yet as bathroom unfinished). Wasn’t the cheapest, but glad we used them.

As usual fantastic prompt service from BGM. A New part was required and this was fitted the next day. Gary took time to explain everything and we are both happy with the service.

Fast, reliable and good humoured as usual. Many thanks

Great service from BGM as always. They arrive promptly and are friendly, clean fast workers. Nick was great, calling in advance and giving helpful advice. Highly recommended.

Engineer arrived within stated time slot . Very professional and courteous and happy to answer questions . Initiated a gas supply query which was dealt with by gas board within the hour . Definitely would recommend.

Very easy to book in appointment with them. The guys that arrived were very professional throughout, identified the issues that need resolving, even going as far as to recommend a repair from the manufacturer direct in order to get the cost effective repair. Will be using them in future for servicing and repairs.

Excellent service, the engineer turned up early to service my boiler, discovered an issue with the gas pressure and called out SGN who were there within the hour.

Great helpful advice from Gary at BGM after experiencing a leak. Quickly deduced the source of the issue, didn't try to oversell me things I didn't need and even recommended another tradesperson to come and help solve the issue when it wasn't something plumbing related. Highly recommend.

Our hot water cylinder was leaking and within 24 hours was replaced . Nick was a polite ,informative , tidy and friendly guy to have in to the house to carry out the repairs. Thank you BGM

Excellent experience and lovely people

Thoroughly friendly and professional, 10/10 service

BGM heating and plumbing is first rate,very quick to diagnose our problem and they fixed our problem the very next day,their staff were all very helpful and friendly. I will definitely use BGM for all my future plumbing issues, great work guys, THANK YOU.

We’ve used BGM for many years. Great service. Booked online and the engineer came out the same day and resolved the issue quickly. I also signed up for their service plan which offers repairs and services. Just one issue, what happened to the jokes on the banner at the Robin Hood roundabout?

Very satisfied did a excellent job would recommend them to family and friends

The engineers were very polite and efficient, got the job done quickly and cleaned after themselves. Heating now working well again.

I’ve used BGM for over 10 years, and they’ve always been great. My neighbours have started using them now...

A lovely friendly and helpful experience thank you so much for carrying out my inspection.

Exceptionally professional company. I would highly recommend. I had a new boiler refitted and moved to a new position. The company was quick, reliable and delivered exactly what they said they would do. All the way they through they updated me on the progress and left the work area spotless.

Excellent service, the engineer was friendly and informative and conducted his work efficiently.

Have used BGM for boiler services for years. This time they managed to source parts for our very old boiler. Would recommend for all you boiler/heating needs. Always very friendly and tidy. Thanks

Just had our second service on the new boiler etc., installed by BGM as per usual very competent and polite engineer, very neat and tidy as was the previous installation. We have and would recommend them to anyone.

Bgm attended very promptly and the service was very professional would highly recommend

Tues afternoon the gas boiler failed during a very cold week, Called BGM for a engineer. We'd morning Ben came and traced the fault to a pressure relief valve, Placed the item on order, Friday afternoon Ben whith an (apprentice nice to see) arrived with the new valve the new valve is situated in the back of the boiler, To save removing from the wall he had an ingineus idea rearrange the pipeing to the outside of the boiler, We would like to thank Ben,for a neat job, Very Best Regards Tony.

We had a visit from Nick to replace a programming module which had failed, leaving us with no heating. He arrived early, was very polite and helpful, and managed to replace the programmer, and a zone valve motor, in under an hour. We were very pleased with the result.

BGM arrived on time for both booked central heating jobs. The first call re-enstated the heating during the freezing cold spell. The second visit involved installation of Hive control system. This upgrade sorted out the original fault. Ben and his dad were very professional and competent. A big thankyou to them both, I highly recommend B.G.M

Once again I have been very impressed and very grateful for the excellent service provided by BGM. A recent problem with my central heating (during a very cold spell) was quickly dealt with by Gary. His expertise and cheerful manner soon had the system running again. Many thanks, Derek Moody

I reported an issue at 0800 and by 1000 the engineer turned up. They came quickly and found my Gas Boiler was safe but switching on more than normal. Wiring was checked and the fault cleared on putting the cover back on. I agreed with the recommendation to change the boiler.

Very professional - arrived exactly when they said they would and diagnosed the problem almost immediately. Recommended a powerflush and a new pump, which has made our home warm again! Would definitely use again - you get what you pay for!

Very easy to book online, and communication was great from there on out. We had our gas fire serviced. The technician arrived within the time window and was clean and efficient. I would use this company again!!

I was originally recommended BGM Heating and Plumbing by a neighbour who spoke very highly of them, and I’m pleased to say they completely lived up to that glowing review. From the initial estimate through to the installation, communication was excellent: clear, timely, and reassuring throughout. They also offered a great finance option, which really helped soften the blow of a new boiler, full system flush, and hot water tank. Ben and Levi worked incredibly hard over the two days, only stopping for the coffee and cake we supplied! The installation itself was seamless, and despite needing to knock holes in walls, they left everything clean and tidy, clearing up all the mess before they left. The whole experience was so positive that I’ve now signed up to their maintenance plan as well. I would 100% recommend BGM Heating and Plumbing.

Very quick and efficient, friendly and helpful

A very positive experience. A faulty immersion needed replacing and the job was carried out in a very efficient and tidy manner. Gary took the time to explain what was being done and thoroughly checked the Megaflo system out. The price I was quoted was the price that I paid. Very happy with the service, polite and efficient. Thank you.

Our experience using BGM heating and plumbing has been excellent the service was great no mess and no fuss. We are very pleased with our decision to have a new boiler and choosing BGM .Barry fitted the boiler and flushed the system and he is obviously very good at his job which is evident from looking at his workmanship. I would be happy to recommend BGM to anyone.

As always exemplary service. Highly recommend

The neighbour feeding our cat while we were on holiday reported that our heating wasn’t working - on a Friday in December! As we weren’t home I emailed BGM on Saturday to explain, and got an email back on Saturday evening (!) suggesting booking a Monday morning slot. After arranging access with the neighbour, I booked the slot, and everything was sorted by the end of Monday, including sourcing the required spare part. Can’t beat that for service!

My gas boiler was serviced this morning by BGM Heating and Plumbing. I was confident knowing that the service undertaken was thorough and the heating engineer was very polite and helpful in advising suitable temperature settings for my heating and water. The engineer also replaced my water softener crystals which needed doing. I was very pleased with my boiler service. Thank you BGM.

Incredibly impressed with the ease of booking an appointment. Nick gave me a call to let me know he was running earlier than expected, which was very appreciated. Nick provided a great service, explained things as he went and gave advice/tips on how to ensure a smooth and efficient system. All in all, a 5-star service, and would definitely to others! Thank you!

On time, excellent service, helpful information. Glad you were recommended to me.

We have an old system of radiators the one in the lounge was old and looked it. We purchased elsewhere a designer radiator in a metallic copper colouring. It was twice the height of the original one. Ollie arrived on time, drained the system, fitted the new radiator and refilled the system. It was not a small job on trying to put valves on the radiator there appeared to be a manufacturing fault, not a problem for Ollie who found a work round to get us up and going. Ollie got everything completed in around 5 hours. The whole house feels warmer for what he did.

I couldn’t believe how friendly and helpful the engineer was. Arrived in good time and did a great job. Happy to recommend.

Arrived on time, very professional service and knowledgeable. No mess and reasonable price for quality workmanship.

Quick and easy repair would recommend

Prompt, efficient, friendly service at a fair price. Need one say more?

Well pleased with BGM’s Heating & Plumbing service as we had a new Boiler Installed while we were away and you couldn’t have received a better service and would certainly recommend them to any of our family & friends. A special thank you to Barry for all the additional help & advice.

Great resolution by Gary - who was a complete star. The boiler had its annual service a couple of weeks ago but after the engineers left the heating was hardly working at all. I have an unusual boiler and most of the BGM engineers are not familiar with it. We reported that the boiler was not working and Barry came to take a look and decided to get his most 'experienced' engineer to come and find the fault - Gary arrived this afternoon and now we have heating again. Thanks Gary 5 stars for Gary

We have been using BGM for the past couple of years to service our central heating boiler that has been done in a good professional manner. We have also called upon them to provide other plumbing and heating services that have also been done to our satisfaction. Different BGM staff members have carried out the required work and have always been very polite and efficient and all able to answer our questions. Whenever we needs any plumbing or heating problems to be dealt with we shall continue to use BGM whose rates are also very reasonable and competitive.

I was pleased with the gas check done by the efficient and helpful engineers

BGM Heating and Plumbing are easy to deal with, Punctual and Speedy. No problems at all.

Good work to remediate a seriously scaled system. Also, installation of preventative Combimate system, which is proven system for scale deposition prevention. Competitive cost.

Efficient 💯

Excellent service , professional from start to finish 👍👍👍

Professional, efficient and friendly Annual Service, as every year. Thank you.

As ever great service from BGM. Ollie fixed my boiler today. He even managed to source the required part and fit it after 5pm. Brilliant!!

The engineer worked quickly and knowledgeably and fitted a new replacement gas switch and pigtails. Will put more work BGM's way.

Excellent service as always from BGM! Very reliable and trusted company to carry out our boiler service. Their engineers are super friendly and very helpful especially as a vulnerable customer.

As always an excellent and good value service

I truly recommended BGM Heating and Plumbing. Every member of the team was attentive, knowledgeable, punctual and helpful. They explained every step of the work undertaken, which made me feel reassured. I would definitely ask for their services in future!

Easy time book, service of the boiler was completed in appointment window and efficiently completed the service.

We hired BGM Heating and Plumbing to install a new boiler, but unfortunately the experience was very disappointing. During the installation, there were two separate leaks on consecutive days, both caused by poor welding. Each time, water poured through our living room ceiling, soaking it completely. It was stressful and disruptive to deal with this twice in a row. To their credit, the company did send someone quickly to fix the leaks and later arranged for the ceiling to be repainted. However, the way they handled the situation and communicated about it was unprofessional. In email exchanges with my husband, the owner downplayed the damage as “minimal,” described the leaks as “unavoidable,” and even suggested that perhaps he had “underlying issues” for finding the situation stressful — an inappropriate and dismissive comment. It was also concerning that the owner implied customers who leave negative reviews would not receive future service. This is not the attitude you expect from a professional company. While the boiler itself appears to be working fine now, the workmanship errors, water damage, and poor communication from management mean we would not recommend this company. There are other firms that take accountability and treat customers with respect.

We used the online booking system to arrange our boiler service which was simple and effective. The engineer phoned as promised to let us know he was on his way. The service was delivered efficiently and everything was left clean and tidy. The team also helped us with a secondary problem, communicating with us over the weekend and getting someone out to us without delay to remove what ended up being a blockage in the condensate drain pipework. Thank you to Barry, Gary and Nick for their time and efforts.

Great service as always. Fixed my heating problem quickly.

Boiler service was done on 8th October 2025 Engineer was Gary Crittenden we had excellent service from Gary who was friendly and efficient at his work ,he is a great asset to your company.and we look forward to seeing him again next year Mr R Doe

Once again we are really pleased with fantastic service from BGM. Brilliantly cheerful and prompt service. Gary sorted all the issues quickly and was extremely helpful in explaining stuff to us, answering our questions and getting quotes. Thank you BGM.

Excellent. Probably not the cheapest but you get what you pay for. Quick quotation for minor works. Work booked in promptly and guys turned up on time. and carried out works expertly. Had a small leak after install of new tap and returned promptly and resolved issue. Thankyou for an A1 experience.

Installation was great and service continues this excellent standard.All team are efficient, customer focussed, get on and do a good job, very helpful. Monthly plans great value.

Very professional gentleman completed the annual service to my gas boiler. First class engineer.

FOUND BGM HEATING ON TRADING STANDARDS APPROVED LIST. VERY QUICK TO REPLY TO EMAILS, AND GET PARTS AND ARRANGE FITTING. VERY PLEASED WITH WORK CARRIED OUT.

Excellent service from BGM from start to finish. New combi boiler installed, from first point of contact to installation was less than 2 weeks!! Thoroughly recommend

Gary came to our house a few times, he was really knowledgeable, professional, very friendly and approachable and was able to fix our issue. This was in May, I apologise for not getting round to writing this sooner, but thank you.

Nick arrived at the agreed time for our annual service. Covered the floor and put on overshoes. Gave us advice. Great service and would recommend to anyone.

I booked a time slot online Gary the engineer phoned me and send he was on the way. He was slightly early which suited me. He serviced my boiler and tested it, all good. He emailed me the results for my records. His work was very tidy and efficient.

Excellant service as always. Thank you

The engineer Gary, was efficient and thorough in his work; tidy polite and respectful. Excellent. Thank you

Gary arrived on time and carried out the service on our boiler in a thoroughly proffessional manner.

Really good 1st experience with BGM. Starting with a simple and clear online booking service. On the day, the engineer (Gary) was brilliant - friendly, thorough, informative and tidy. You can tell that BGM have focused on getting all the small things right which add up to a great overall experience. They will be my 'go to' for heating/plumbing works from now. Thank you

Arrived on time and serviced boiler and gas fire efficiently. Nice man!

Had annual boiler sevice ,,,, very easy to book and Gary came at the stated time and did a tidy job

Great company to deal with, very professional service all round. Would highly recommend.

We recently needed a new shower fitting along with several other plumbing jobs. BGM provided a fantastic service from start to finish. Responded & booked the work in very quickly. Staff are extremely helpful, polite & professional. Would very much recommend.

We have in the past used BGM for boiler servicing and just recently to re-site and replace the boiler. Their service is excellent and the staff are friendly, helpful and respectful. The online booking system is really useful and I wouldn't hesitate to recommend them. One minor comment (not criticism) is that they discarded rather a lot of unused, brand new, timber, pipe and pipe lagging. We all need to be better at reducing the amount of rubbish we generate.

Gary was Pleasant polite and respectful and pleasure to work with.

Fantastic service from BGM. The call handling part to start with was a bit frustrating (think this might be a 3rd party). BGM attended our property promptly, assessed and ordered parts within 24 hours and returned to fix necessary parts. Polite and professional. Would highly recommend.

Combi boiler installation and relocation to airing cupboard: My experience with BGM started with a very good survey which filled me with confidence that I was dealing with a good company. There was some additional details that needed clarifying and again BGM stepped up with another visit. The quote I received was clear and concise, in fact, it was one of the best quotes for clarity that I have ever received. The installation took just short of two days and the team worked extremely hard over those two days to deliver a top quality installation. Before leaving, they walked me through everything and help set up the Halo app. I would be very happy to use BGM again in the future or to recommend BGM to friends and family. One last thing to say, is I was kept informed at all times and all communications with BGM was responded to in a timely manner. The engineer also called me before arriving on site.

I am so pleased with the guys that did the work on my water tank from booking an appt to a temporary fix and then replacing it altogether 👌

Ben arrived on time New Boiler was installed All radiators checked system flushed through Left everything clean and tidy could not have asked for more would recommend BGM to anyone, one last thing Ben is a credit to your company.

Very professional and quick installation. Piping is neat, working as intended and we are very happy with the service. BGM came under recommendation and did not disappoint, If we ever require additional works in the future we would happily use them again.

Ben was friendly and professional during a recent visit to service the boiler. He identified an issue with the gas pressure and sorted getting the gas network to visit and explained the situation and next steps clearly. Everything was left clean and tidy and inspection report emailed though promptly. Excellent service from start to finish. Fully recommended for future work.

Easy to arrange appointment for when tenant was available and all carried out on-time and with minimal disruption. Many thanks

Very impressed with all aspects of this company from the initial appointment, to establish what needed to be done, to the finished result. The workmen were on time, polite and listened to any concerns we had. They also did a good job at cleaning up after themselves. Thank you

Annual boiler check. Excellent and personal service. Good advice too. Cheerful and responsive Another visit programmed to replace faulty parts and quotation for a possible new boiler Punctual and helpful technicians/engineers

BGM installed a new larger boiler last year when our previous one failed. They responded and installed this quickly and I was very pleased with their professionalism, workmanship and speed of response. BGM also continued to support us as our gas supply needed to be upgraded - the gas pressure was found to be critically low, and then the capacity had to be increased and a larger meter installed (involving Octopus, SGN & National Metering). This whole process took many months and was quite protracted (not due to BGM!) but Barry was very helpful throughout and kept in contact, visiting as necessary and and returning when the new boiler was finally commissioned by Ideal. I have no hesitation in recommending BGM, Barry and his team.

Brilliant service -quick to respond. Very knowledgeable and friendly engineers too.

Really good and very knowledgeable- we had only moved into the property a few months ago and our engineer was able to tell us quite a bit about the plumbing system, water valves and showed us how to top up the boiler system. We used BGM in our previous house and always found them clean, professional and very helpful. Would definitely recommend them. The online booking page makes it really simple to pick an appointment that worked for me.

Very prompt and tidy.

We had our gas boiler replaced a few weeks ago and Ben and Levi did an excellent job. Arrived promptly both days (biggish job as we moved it to a new location) they took care to keep things tidy and the end result was a nice job. I could have got it done a bit cheaper but reliability and a decent job are worth a little extra. Oh and they were nice people to have around the house.

Fantastic service from BGM, great booking process, engineers turned up on time and did a wonderful job resolving our issues .

Excellent service as usual

This was my first experience of using BGM but their rapid response to my request to replace a leaking water cylinder and the quality of the work ensures that I will use them again.

Cannot praise this company enough, easy and informative website which enabled my parents to arrange a boiler services on short notice! This company clearly cares about their customers and retention.

Great service. Very pleasant knowledgeable people. Would highly recommend. Thanks for sorting out Hive.

A very easy online booking procedure and competent engineer.

What a great company- everything easy from ordering to completion. Ben was a joy to have in the house - polite, informative and respectful of my property while installing a new boiler in a not so easy position.

Always an efficient and professional job. BGM are punctual, knowledgeable and reliable. Just had a new boiler and thermostat installed and have no complaints. 2nd review. Have just had an upgraded hot water system installed BGM were punctual, efficient and hard-working. Install was carried out with no problems and the price was as quoted. Would definitely use again. 3rd review... Again a professional and punctual boiler service.

very efficient and friendly company to deal with. always called to advise when coming and replied promptly to any and all queries and did not hesitate to come back to attend to an annoying noise that would arrise now and again. Would happily recommend yo anyone looking to get things done quickly and painlessly with a company that stands by their work.

Great service and always very helpful, highly recommended

BGM are a great company I cannot recommend them enough. After several years with having my boiler "maintained" by major national energy suppliers, I discovered how poor their care was and so decided to go local. I took out a Total Care Plan with BGM and they have worked hard to keep my old boiler going, always coming when they said they would and nothing was too much time or trouble. Finally the boiler and pump could not carry on and so I asked BGM to fit a new one, I was worried that I was going to be without heating for a long time. This was not the case, within a week they had sourced the new boiler and installed it and at a very competitive price. The engineer was very professional and polite and kept us informed on what was happening. Then they reminded me that I could reduce my maintenance plan as I had a new boiler, so everything has worked out well. I have no doubt that BGM will be looking after my central heating system for many years to come. Additionally - Since the first review I have been using BGM for 7 years to service my boiler and my central heating / hot water system and can say that they are still excellent. They don't just wait for a breakdown like the big companies I have used in the past but each year strip the boiler down and check it in great detail. They discover things long before they become a major problem and put them right. I will continue to use BGM for years to come.

Local firm, always reliable. Easy to discuss technical issues.

My elderly parents phoned me in a bit of a panic as they had no hot water. I called BGM as I wanted to use someone who was both trustworthy & reliable and I had used them in the past for a cylinder replacement job. BGM went to my parents house the very same day and fixed the problem. Job done!

Boiler breakdown, unfortunately the phone number seems to go to a call centre & they don’t recognise if you have care plan & just give you next available appointment. Luckily we got call back & had someone out in couple of hours & they repaired it. Service good if they get back to you, but phone call very frustrating

Easy online booking, reasonable price

Today I used BMG for the 1st time to complete my annual boiler service. Gary popped in to complete the job and he was just brilliant. He was extremely polite and patient answering all my questions about the boiler, so I could make sure the boiler is performing correctly. I am extremely happy with BMG service and in particular with Gary who is an asset for the company Thanks Gary

My daughter's boiler was replaced very quickly. The whole process was dealt with professionally from first point of contact to completion of the job. I would highly recommend BGM Heating and Plumbing Ltd. 5*

Originally used for a service of my boiler. This was done and advised a couple of clips and a Combi mate needed to be installed but passed. The second engineer came to carry out the work 2 days later. All was good until the end when the boiler started leaking as he was filling it up. Was advised this would need to be replaced and he then marked the boiler as dangerous and not to use. Great after spending over £1000. I responded to the new quote that was given explaining what had happened and that we now have a terminally ill person in the home and 2 young kids with no heating or hot water. The director responded by cancelling the quote and saying it was because I was unhappy with the work and complained. When I said we have no heating or hot water and an ill person in the house the response was that if I wanted someone to blame for the boiler situation it was myself. All in email that is currently being reviewed by trading standards. Terrible customer service and no empathy or consideration. I have now had it fixed by another local company also for 40% cheaper. I’m sure they will respond flipping this issue on me but the matter of the fact is they broke the boiler, I said I would accept the quote but not use them again after and so they left us with no hot water or heating over the weekend and into the following week. If I could give a minus rating I would.

Excellent, professional team. Highly recommend this company.

Absolutely excellent. Explained everything that was being carried out. Very clean and tidy and a great job all round

Good company, pleased either way communication, empathetic with my elderly mum

Ben was very efficient & knowledgeable. Very pleased with his work : )

Highly recommend this company. Turned up when they said, replaced my pump in airing cupboard, quality pump at a fair price. Will definitely be using them again.

Always efficient, tidy, friendly and effective service. Highly recommend BGM.

Once again another good clean efficent job.

I had previously mixed experience with this company, but be cause I like to use local businesses - I decided to give them another chance. And I'm happy I did. I just had successful installation of boiler magnetic filter. The quote had a fair price. The engineer was polite, professional and ready to answer all the questions. It looks like they hired some new, good professionals and it seems now a bit better supervised - which is very important. Keep going!

Boiler service prices (along with additional service add-ons) are all online. Booked online. Phoned 10 mins ahead to let me know they were on their way. Turned up in booked time slot. Put covers over their shoes to not mess the floor. Serviced my boiler. Tidied up. Paid there and then using card. Polite, tidy, no messing, easy to deal with. Job done. Brilliant from start to finish.

Very professional, good communication and turned up on time

Easy to book & the engineer arrived early and completed the job & tested very promptly. I’ve used BGM in the past and will use them again without hesitation when our boiler service is due. Thanks again!

Our boiler went wrong just before Christmas. We decided to have a new boiler. The estimate arrived promptly which we accepted and the new boiler was installed quickly and efficiently.

Prompt, efficient and friendly service by competent engineers at a reasoanble price. Can one ask for more?

Excellent service for our faulty boiler. Would highly recommend BGM

The top part of a Thermostatic Radiator Valve. These parts seem to last only a few years. I subscribe to BGM's Care Plus Plan so all it took was a couple of email and then book online. The technician came on the same day and early because he was available. It was a simple job and was completed in less than 10 minutes. Very professional, caring and tidy.

I received excellent service this week to fix my lack of any hot water, within half of an hour of my initial enquiry a member of the team was at my flat to investigate and diagnose the problem. 2 days later two engineers came out and fixed the problem with a high quality job at the first time of asking. The end result is that my hot water is now better than it’s ever been in my time living in my flat, overall an excellent experience and while i hope it wont be any time soon, should i have any heating or plumbing issues ill be sure to get in touch with BGM again.

Couldn’t have asked for a more professional, friendly and efficient crew to attended to my work. They were superb. Fully recommend BGM for your Heating & Plumbing needs..

93yr old Mothers gas heating was in a bad state, basically due to its age . Well, over 12 hrs old. System never flushed, system banging on pipework. Hot water tank solid with limescale. We said replace all, bring all up to modern gas safely standards. About 48hrs later, the hole job was complete. I lot of improvement needed and done. I use this company myself and would be very reluctant to use another. Very caring company. Very patient with my mother as she can be difficult.

Excellent service, prompt quoting, good pricing, polite well mannered employees with great knowledge and a great work ethic. Work performed to high standard and no hidden costs.

This company did everything they said they would do and on time and for a fair price. Sometimes all you want is for someone with the right skills to turn up when they say, explain what they are doing, and then don’t rip you off. BGM Heating and Plumbing really fits that description.

Serviced boiler and hot water tank. Booking service is straight forward for annual service. Friendly engineer turned up on time and completed task efficiently. Great service as expected. Many thanks.

Needed a boiler service to resolve a locking out condition on an oil fired boiler. Tecnician Ben arrived and explained that BGM service gas powered boilers so there was nothing he could do. Recommended another plumber, who services oil fired boilers, also local, which I have made an appoint with. Ben very polite and professional in his appearance and manner.

Booked a boiler service with BGM, Ben called to say he was on his way & arrived within the agreed time and answered all my questions. He Performed the service and I'm pleased that he said it was in good order.

Brilliant service and great communication from the start. Recommend 100%

Fantastic service BGM. Three young men came to repair our boiler and replace the water tank and immersion heater. They were professional polite and very knowledgeable. They worked diligently and cleaned up afterwards. You would have never known they had been there, apart from we had warm radiators and hot water again. I was so impressed that I have taken out a BGM service plan. Thanks again from 3 pensioners, my 98 year old uncle can now sit in the warm while on his PlayStation. Michael & Maureen Farrell

Really helpful business, we've had them out to do some repairs and gas checks on our fireplace. We've got other plumbing bits we need and would be more than happy to use BGM for future work. They were happy to quote and are prompt at replying. Really pleased with the fireplace & gas works they've done so far! Clean tidy and efficient!

Been with BGM for many years - they fitted my boiler originally. Always happy with the service - prompt and efficient

Nick turned up on time and worked exceptionally hard to replace a corroded leaking water main valve. We have used BGM a couple of times before and have no hesitation in recommending them for plumbing work. They are a very professional outfit.

Gary was punctual, polite and very helpful in answering any questions we had about our heating system. Having used BGM for a number of years, I have always found them reliable, completely trustworthy, straight forward and honest. I highly recommend them.

Engineer was punctual, pleasant, communicative and clearly very knowledgeable. Fixed our boiler problem promptly and effectively. Also,booking the attendance appointment on line was so easy. Very pleased. Definitely recommend.

Boiler service again this year, very easy to book online & a reliable, friendly service. Highly recommend

Always amazing service from BGM! Got my heating working again and advised of what went wrong, cannot recommend enough!

We have had some substantial work done by BGM in the last 18-20 months after moving house, including a boiler replacement and change to an unvented system. The whole team are great; always very polite and professional and the work has always been done to a very high standard. Recently after some work they completed seemed to cause an issue and trip the electrics, the problem was raised with Barry, who dealt with things very quickly. It was not fully clear that the fault was actually introduced by any of the work BGM had done but either way, the issue was fixed for free and the whole situation was dealt with very, very well. I would recommend BGM very highly.

Excellent service sorting 2 leaks, on time and neat & tidy.

BGM we're on time, efficient and got the problem solved in no time. Will not hesitate to call them again in future

This review is from Elsie Davis. We were very pleased with both of the men who attended the property to resolve my boiler issue. Thank you for being so professional and it is nice to have hot water again!

I needed a hot water cylinder replaced and engaged BGM Heating and Plumbing to carry out the work. The cost was competitive. From the first point of contact through to Invoice was perfect and could not be faulted. Ollie, the engineer arrived punctually on the arranged date and the first thing he did was put down dust sheets every where. He was friendly, courteous and explained each part of the procedure. The new cylinder was installed and everything thoroughly checked. Ollie then tidied up and even hoovered down the stairs and hallway. One wouldn't have known he had been here. He surely is a credit to the company. I would surely recommend this company.

BGM used for the installation of a new boiler. The quote process was quick and efficient, a date easily agreed for the install and the engineers turned up on time, explained the plan and carried out the install cleanly and dealt with any challenges effectively. The waste was collected the next day as planned. The whole process was quick and backed up by clear communication. Well done BGM.

Nick is always really cheerful, friendly and does a quick and efficient job. Very happy with BGM service.

Been with them for years and they have always been friendly, efficient and very knowledgeable, that is why I have stayed with them.

I used BGM for the first time today for a burst pipe under our Park Home! Ollie and Gary were fantastic and Ollie successfully managed to replace the pipe despite being under the bungalow in a small, dark confined space! Very professional from first call, to booking, calling ahead to confirm arrival time and completing the job under challenging circumstances! Needless to say I will definitely use them again should the need arise and I would have no hesitation in recommending BGM! A huge thank you to Ollie & Gary! ⭐️⭐️⭐️⭐️⭐️

Really fast and efficient, a very easy online booking system. The engineers who came out were very knowledgeable and efficient- they got the job done with minimum fuss! Have used this company three times now!

The third time I have used BGM. This time to upgrade hot water to a pressurised tank. Very happy again: fast response to enquiry, very efficient installation, and all left neat and tidy. Works really well. An initial problem with the cylinder (manufacturing defect, not BGM) was dealt with quickly and with great communication. Would recommend without hesitation.

Very good availability and job done quickly and efficiently.

New boiler pump, motorised valve and thermostat fitted. Quick to quote - timely installation and exceptionally tidy too. Used them a few time over the last 10 years and thoroughly recommend them.

Heat pump install, July 2024. Barry and his team are very experienced and very professional. I recommend using them.

We've been using BGM for over 10 years at 4 different properties for boiler servicing and repairs. A new boiler and small plumbing jobs. Their engineers are always polite and on time, plus it's very easy to book via their website.

Excellent service, after many conversations with different plumbers and heating engineers over the last 9 months to sort a problem, BGM gave good solid objective advice and then came and resolved the problem quickly and efficiently. Very grateful and highly recommend - thank you Barry, Gary and Levi

New boiler and some other smaller jobs. Fantastic team. The thing that set them above the rest is the communication. Not everything went right (new boiler + a very old rest of the system = some teething problems), but the way BGM dealt with it was outstanding. They were so willing to help, and kept us informed every step of the way. Couldn’t recommend highly enough. I didn’t know the company before and they were actually recommended to me by a friend who has used them before. I also like the booking system. For someone who hates phone calls, being able to book online is a big plus for me!

Great service. Came out next day after our boiler packed up. Applied a temporary fix to keep us going. Boiler is 34yrs old so have had our money’s worth. Have booked BGM to fit a brand new boiler next week. Very courteous and looked the part, not like some of the jogger pants brigade that turn up sometimes. …Update. New boiler fitted by the main man no less, so well impressed. Heating and hot water system so much better. Very neat looking work and all clean and tidy at the end. Very highly recommended. 22nd Feb 2023 Boiler service done at my elderly parents home. Again, first class service and really good dealing with my Dad. Thank you 9th May 2024 What more can I say about Barry and his team. Having done work in the past for me they kindly obliged in updating my elderly parents 35yr old system to a nice combi. Nick and his two apprentices were first class and worked around my parents for two days (not a pretty sight on one occasion). The finished result is impeccable and my parents are so pleased with it. I’ve used many tradesmen in my time and these are well up with the best.

Excellent team, very professional, tidy.... completed a immaculate job of installing our water pressure pump.

Ben and young helper came and serviced my boiler today. Very courteous, efficient and professional; first class. Ben found gas pressure was a little low and so arranged for an SGN Engineer to come and deal with that (as it’s outside of BGM’s remit). This was done within the hour. A very minor issued was also found, but dealt with very quickly by BGM. Very pleased with the service. Thank you BGM.

Installation of new boiler and a replacement radiator with thermostat. The BGM team alerted me half an hour before arriving on time. They laid dust sheets covering the whole house and got to work immediately. I knew there were a number of hurdles to cross when installing the boiler but the team overcame all of them having worked out a methodical plan. The replacement brick work for the new flu was immaculate! At the end of the day the team vaccumed and tidied up thoroughly. The team were friendly, polite and respectful from beginning to end, and are a credit to BGM. Thank you guys for a terrific job done! Keith Woodhams & family

Great! Really happy with the word done by BGM - new boiler, and new shower and removal of all the old stuff couldn't have gone more smoothly. Booking was easy, they communicate clearly, are punctual, work hard and the quality of the work is great - the new pipework is the tidiest I've seen 👍

Brilliant service

Great job troubleshooting and fixing things, and excellent customer service too.

We had our yearly service done by Gary. It was easy to book online and you can choose a day and a 3 hour window. Gary arrived on time and called when he was on his way. Gary was very friendly and was clean and tidy. He removed his shoes to go upstairs. We would always use this very organised local company.

Excellent service! BGM heating were able to help me out with two jobs. Booking with them was easy. Gary quickly identified and fixed the issue we were having with our radiators. He was also incredibly patient and understanding during a regular service visit in which I locked myself out of the house. He gave me a lift to get a spare key and when that didn't work, he and his apprentice carried on with several other jobs, while I sorted out the lock. Despite the high demand for appointments this time of the year, BGM were still able to finish the last part of the service that day, returning to run final tests. My sincerest apologies any inconvenience caused, so this review is certainly well deserved (and the least I can do). I'll certainly be using them in the future, hopefully with fewer mishaps.

Very good service and super efficient and effective.

A big thank you for replacing & reinstalling our failed Salamander Homeboost pump

We called BGM following a recommendation after our unvented hot-water cylinder failed, and their whole team was amazing. Initial enquiries/quotes/questions for a new cylinder were handled quickly and professionally. Booking the refit was seamless, and their engineers arrived on time and did a great job (careful preparation, attention to detail, lovely pipework). Based on this, I would strongly recommend BGM to others.

Fantastic job done from Gary at BGM. I had issues with not enough heat from my radiators. Gary found the source of the problem and recommended a solution, which in the end involved a fair bit of work to remove other issues that had needed fixing. It's all done and working brilliantly now.

Efficient, friendly and skilled would always recommend them

Their response was rapid and the young man, Ben, serviced my very old boiler and left it in silent working order, I am very pleased.

Yearly servicing of gas boiler. Polite, on time, happy to explain the process and to provide additional advice.

This is the second time I’ve used BGM, and they’ve always been most responsive, efficient and thorough, and I’ve not only been impressed with the quality of their work, but also the care shown when working in our home (eg. removal of shoes) and friendly attitude. Many thanks to Olly and Nick for today. I’d highly recommend BGM to anyone needing their services and will certainly use them again.

The engineer arrived early to carry out the annual boiler check. He found a small leak, but the boiler was fine otherwise. He said that he would obtain the parts to repair the boiler. Today, just 2 days later, he returned with a colleague, and carried out the replacement. They were very personable, and carried out the replacement speedily, and checked we had both hot water and heating before leaving. They left no mess whatsoever, and I was impressed with their professionalism and quality of work. I would always recommend this company.

Booked on Saturday for work on Wednesday. All work done very neatly and professionally. Highly recommended.

Superb service as always. Cannot speak highly enough of Barry and his team. Teresa and Bob Dawes

Great fast and professional service

Fantastic service today, had a leaking radiator and they came out quite late this evening. Thank you for being there

Efficient and informative about appliance and it's condition.

My late husband and I have been using BMG for years. Always very helpful and friendly. I would recommend BMG. Mrs Linda Jackson

Really nice ans helpful people to deal with - will definitely be keeping their number in my list.

Once again I have been greatly impressed by the fast efficient service I have received from BGM. This morning my old faulty immersion heater was expertly replaced very quickly with no inconvenience.

Efficient service. Recommend to be used for plumbing and heating.

New boiler installed, very quickly (our relic broke) and works perfectly with a great 12 year guarantee. No surprises and all as planned at a fair price too! Simply thanks.

Always very polite, reliable and professional service. A very well explanation about the repair to our boiler. Were able to fit the new part, the following morning!! See the BGM team next year.

I used BGM after a personal recommendation - and very pleased I did. Have to report that Nick and Ollie did a great job and I’m very impressed with both. Professional, friendly, helpful and clearly very capable! Swapped out 5 radiators, some with v tricky extra pipe work in a single day and left a fully functional improved system and very neat and tidy. No hesitation in recommending the team.

I cannot sing BGS praises enough. Barry was so helpful and efficient in solving the problems with my gas range cooker. Job done!!

I recently called out BGM to resolve problems with my old boiler and associated valving and am pleased to say that I received excellent and courteous service. The causes of the problem were fully explained and corrective action carried out to a most satisfactory standard. Thank you to Ben and Gary - 5-star service.

British Gas have repeatedly let me down so this year I tried BGM for my annual boiler service. Ben turned up within the booked timeframe and phoned me shortly beforehand to confirm that he was on the way. He answered all of my questions, there was no mess, and my boiler seems a little quieter now which is a good sign. I shall be using BGM again.

Good service, friendly staff

Turned up on time, completed boiler service in a timely fashion and pointed out possible repair required. Thanks

We have used BGM for several years now, and I am always impressed with the efficiency and professionalism throughout the company. Some plumbers have a bad reputation - BGM is not one of those!

We have had the best service from BGM Heating and Plumbing. Everyone we have dealt with has been super knowledgeable, professional and communication is fantastic. They were able to resolve an issue with our unvented cylinder which others could not. Very happy with the service.

Rang BGM heating today about my toilet that wouldnt flush properly, they recommended Dave Talmage and gave me his number after giving Dave a call he was out to me within several hours a lovely man very friendly and polite he has resolved the problem but also said if it didnt work he might have to install a new one and gave me a very reasonable price for that work if required thank you BGM and thank you Dave!!!! Great service and job sortedon the day I rang.

All you can ask of a Gas Service contract really - they are local, turn up when they say (or early), let you know, do the job and any repairs without fuss and easy to make contact with to arrange visits, unlike the big players in the market.

So impressed with BGM! Used them a few times and my boiler went today and they were here within 90 minutes. Really professional and friendly guys. Couldn't recommend more.

I found myself in the unenviable position of having no hot water this week. It just so happened that my boiler also needed a service, so I rang BGM quite late at night and they were out the following day. Unfortunately, almost immediately upon arriving, Nick identified that the flue for the boiler was too short and would need to be replaced for a service certificate to be issued. While disappointing, I saw the necessity in making sure the boiler was safe and up to spec for the warranty to be valid. Nick then proceeded to investigate the lack of hot water. After the thermostat on the tank disintegrated when he took it off, it was eventually identified that the electronic controller was toast. Fortunately, Nick had a suitable unit on his van and was able to rewire and install the controller in fairly short order. I booked in a second visit for the flue to be addressed and once again, Nick was punctual and professional. He had the flue replaced and tested in what felt like no time at all and issued the service certificate shortly afterwards. While it's never fun to have to shell out for home repairs, I would not hesitate to recommend BGM to anybody who cared to ask. They made the whole process as simple and painless as possible and if I were to ever have heating or plumbing issues again, they would be my first port of call.

Very professional, their engineer called to advise what time he would be there and when arrived , made sure it was a convenient moment. The engineer had overshoes and even when challenged that he did not have to wear them, kept them on. Engineer very friendly and talked through what he was doing and advised that a Boiler seal required replacement. He had plenty of spares on his van and proceed to fit the replacement. Payment straightforward and receipt automatically received within minutes. Would recommend BGM Heating & Plumbing Ltd to anyone. Thank You

Boiler Pipe Flush and Combi Mate Install

Very prompt response to my initial email of a leak, and the repair booked for 2 days later. The 2 lads that came were friendly, efficient and protected well where required, and also responded happily to a small request I had. I would thoroughly recommend BGM and their Total Service Protection.

Great service, very prompt, fixed the dripping overflow.

Excellent service from the guys at BGM. They turned up on time, were quick and efficient at performing our boiler service, provided good advice regarding our system, and were generally a pleasure to deal with. Thank you

BGM responded quickly and efficiently, diagnosing the fault. We had no hot water or hot radiators from our old gas boiler. Returned the next day to resolve the fault and service boiler. Wonderful, warm again!

Excellent service from start to finish. Very happy with our new boiler and installation.

A towel rail had a leak, which luckily I could isolate. From my initial email BJM responses were quick and efficient. Gary the engineer that came was friendly and conscientious of cleanliness around the house. He quickly replaced the new towel rail, made sure everything was working properly and left everywhere clean and tidy. We have used BGM since 2008, and can thoroughly reccommend them.

Been using these guys for years. Not the most straightforward repair this time around, due to the age of the system. However Nick was tenacious in his approach to sourcing all the right parts and used some good old fashioned engineering skills to make sure they fitted correctly. RESULT!

Used BGM for a replacement boiler. Right from the first query they were always prompt in responding and answering our questions. The two man team were polite and confident in what they did. They cleared away any mess made. Very impressed with them and their workmanship and would highly recommend them to other people considering changing their boiler

Very informative and professional company

Excellent service. It is so much better to use a small independent company. I would thoroughly recommend BGM

Impressed by the rapid response from Barry and the efficient service.

Great service, pleasant and good humoured engineers!!

Great communication and worked well to try and solve problems for us. Barry and his team are keen to see a job well done.

Excellent service! A booked visit to replace a radiator valve under my care plan turned into a more complex job when a small gas leak was detected in the house. Despite being a non standard job the leak was fixed straight away. Both tasks completed efficiently and cleanly. Highly recommended.

First rate service as usual, quick, professional, highly recommended.

We asked BGM for a quote to replace our old immersion tank and expansion tanks with a new unvented system. Barry and Nick couldnt have been more responsive. The house was surveyed thoroughly and a good quote provided within half an hour. The works were booked in and undertaken within the week. Nick and his mate were polite, professional, efficient and clean. They dealt with added complications of our old property without issue or complaint and have left us extremely happy. Brilliant job (I work in construction also, so not used to such good service), thanks guys!! 10/10 would recommend.

I have used BGM for at least 12 years now and have absolutely no reason to stop. They come when they say they will, phone prior to arrival, do a good job and are a really good team. The office staff are always efficient and polite too! I have no hesitation in recommending them and using them again.

Boiler installation carried out by the team who were professional throughout the process from quote to handover. The installation team were great with nothing being to much trouble. This is the first time we have used BGM and would definitely use them again. Highly recommended.

Excellent service and good value

Very quick and efficient service

Arrived same day to repair a leaking pipe. Were extremely pleasant, efficient and competitive. Will definitely use again

Have been using BGM for some time and they are very reliable, helpful and friendly. So easy to book on line with a time slot and also that the engineer will call when on the way. Would recommend.

Superb customer service while trying to figure out what was wrong with our gas fire. Would definitely recommend.

Recently BGM fitted a new gas boiler. Communication before, during and afterwards was very quick and clear enabling us to make timely, informed decisions. The people involved in the fitting were hard working, resourceful and friendly. We felt confident in their professionalism and the work they completed. We have our annual service with BGM, our old boiler was over 30 years old, they have completed this work, and never tried to persuade us to fit a new one, on this service unfortunately there was a crack which meant it was no longer safe to use. During the year I phoned them up, as my power shower would not turn off, they were happy to offer me some calm advice over the phone (which worked), and did not capitalize on the urgent situation. I would recommend this company 100% for their work, AND 100% because I trust them. Thank you BGM

My boiler was condemned and I managed to get a next day appointment with Barry, who quickly came up with a plan for a new heating system that involved as little disruption to my house as possible but with the best results. A little over a week later and I have a warm house and hot water again! Most importantly, they turned up when they said, and on time, they were friendly and professional and my house was left clean and tidy! I would definitely recommend BGM to anyone!

Don't waste your money on them. They charge nearly 100 pounds for a 30 min visit/work. The engineer never answers his calls post the visit if you want to say the issue is not fixed, please help! The admin on the other hand who does answer the call is not very helpful and just complains about everything else other than taking responsibility for not doing the job properly. For any follow up visits in case of unresolved issues they ask for a 100 pounds again for a 30 min visit/work. Absolutely ridiculous! Find someone else and don't waste your money, time and energy on them!

I had a new boiler fitted within a week of a quote. Barry and his team have been very professional from the start. The website is great and you can book an appointment easily through their booking system. Instant quotes for work needed which were very detailed. Barry was very knowledgeable and advised on what options would be best. The work was carried out swiftly and a great job done. I would highly recommend BGM.

Exerlant work again 4 the forth year heating feels fantastic first class work

Good service. Good communication. Arrived when promised and rang beforehand to confirm.

Fantastic service as always

Excellent service as always

Was very pleased with the performance of BGM and Gary the engineer, despite probably having a large number of customer heating issues to attend to with the cold weather. They were able to get me up and running as planned and provided some friendly advice on heating generally too. Would use and recommend this company again

Used for one off gas fire service, would use again and recommend to others.

Been with this company for a number of years now and I have to say they have been excellent. Easy to book appointments and staff cheerful and professional

They had to replace a very old free standing heat only lpg boiler with a new wall mounted ideal logic max boller, which had to be vented through a cavity wall and up out a flat roof, so not the easiest installation, but Barry from BGM took it all in his stride and completed the job on schedule despite encountering a few problems which he was always able to solve without fuss. All the new pipe work and wiring were installed in the neatest way possible and no mess was left at the end of the job. Barry is a true professional and obviously takes a great deal of pride in doing a good job and I would happily recommend BGM and Barry to anyone needing a new boiler installed. My boiler was installed 7 weeks ago and has been working great, with no problems since.

Always great service from BGM. Friendly staff, great advice & good value for money!

Can't fault this company. Professional and efficient on all levels and would highly recommend.

BGM provided a service beyond others in investigating a fault with a gas fire earlier than scheduled. They then acquired the required part and fitted it all before a deadline of house sale completion. I considered this to be exceptional service and thank all involved

Replaced bathroom radiator and two outside taps. On time, tidy and efficient. Have used them for many years and always been impressed.

Have used BGM several times for boiler maintenance / replacement and also for heating system repairs. They are always very professional, prompt, tidy and efficient in terms of booking and invoicing etc.

Boiler serviced, quickly and safely.

Exceedingly impressed with the service on my gas LPG fire, carried out by Gary. Efficient, professional, friendly service. Highly recommended. Written on behalf of Mrs Emmett

Boiler and fire service done efficiently by Ben. Very happy with the quality of the work. Will be back next year!

BGM gave the most competitive quote for the replacement of our 250l unvented, indirect hot water cylinder. Once the quote was accepted we found their service to be very efficient and effective. The engineer arrived on time, was fully qualified for the task and completed the job to a very high standard in the time scale quoted. Once complete he left the work area in a clean and tidy condition. We were very pleased with the service provided.

Very efficient and friendly. Would definitely recommend.

Great service, timely, professional and courteous. I recommend BGM to everyone, they have been brilliant.

The work was carried out professionally and communication with myself was very good as I was dealing with the company remotely. They were always extremely polite and helpful. I would definitely recommend them!

I have used BGM for several years now and they are always reliable and good value for money. Gary was the engineer for this year's boiler service - he was friendly and professional, arrived within agreed timeslot and also called ahead to let me know me know exactly when he'd arrive. Great service, as always, from BGM.

I contacted this firm on Sat afternoon re a problem with a gas fire. Within half an hour I'd had a reply and an appointment for Tues. The young man who arrived was very efficient and friendly and sorted out the problem. So different from a lot of tradesmen I have contacted recently who don't respond to phone messages or emails. Well done BGM, we will certainly use you again.

Excellent service! - enquiry, quote, booked in, job done - all very efficient and a great job

Arrived on time, were polite and very tidy. Finished the work quickly. I’ve used this company for nearly 20 years and they have always been very reliable.

I've been using BGM for repairs and yearly boiler service since I moved house and they've been great. Most recently my boiler just wouldn't start so I booked online yesterday, and they came today. The guy really knew his stuff and fixed it, so I'm very happy.

As usual very good service from Nick, always very friendly and efficient, thank you.

I have used BGM for my boiler service for many years and found them to be very efficient. This year I have had my gas fire serviced by them too and they carried out a very thorough job. I can recommend BGM and will continue to use their services.

They were prompt, pleasant, informative and efficient. I would have no hesitation in recommending BGM.

Arrived on time, completed on time. Left house clean and tidy. Been using this company for 8 years, always good.

Annual Boiler Service

I was very impressed with the service I received ,the engineer was very pleasant and explained everything he was doing and why.

1st class and very professional and tidy. Highly recommend B. G. M.

Excellence service recieved.

We have used BGM for years and their service is always excellent - reliable, courteous and helpful.

As always … 1st class service from Nick at BGM

BGM are professional and reliable - strongly recommended!

Professional, thorough & friendly. Highly recommend using BGM & taking up a care plan with them for the extra cover.

Great service and well informed, so able to deal with faults in an extended system. Timely too and happy to explain what’s been done and answer general questions! Will use again thank you!

Our heating and water broke down today. I called at 12:15 to book an appointment for 2pm and by 1:15pm it was all sorted. Amazing service couldn't have asked for more. Can't highly recommend enough :-) Also gave guidance on a few changes to make as well. Thanks BGM

Quick, clean and reasonably priced replacement of my hot water cylinder immersion heater. I will definitely use BGM again.

I can't fault the experience with my BGM boiler service at all. The booking process was a breeze. I had a reminder shortly before the appointment date. A courtesy call from the engineer when he was en-route to my house. On arrival the engineer was very polite, cheery, and professional The job was completed in a reasonable time frame. The payment was a little problematic due to mobile signal but still functional. Shortly after leaving, I received an email with the safety certificate and receipt of payment. Will use them again!

Looking to get boiler and cylinder serviced, we chose BGM as it was recommended by a friend. They didn't disappoint. Ben was great and knew what he was doing. Kept me updated while he spent around an hour carrying on his work.

Nick has serviced our gas fire and boiler in past year so when we had a problem with our heating we got a priority next day booking online. Nick then managed to contact me and come even earlier. Very quickly solved and fitted new part- great service and highly recommended.

Well Impressed, always on time and professional

Swift and helpful response to my call for help after an accident with a gas pipe while attempting to fix a squeaky floorboard! Ben and Nick did a great job with the repair, and were very thorough explaining the safety checks etc. while they worked. As an unexpected bonus, Nick solved the mystery of why we always found the grill on our cooker so temperamental, it now lights first time!! That really made my day, thank you.

Great communication, friendly and excellent service. Will continue to be my go to service.

Excellent service, love the email reminders of our service. Quick, friendly service from the Engineers. Great company

Excellent service in the busy pre xmas period. Came out several times until the problem was resolved, thoroughly recommend.

Been using these guys for years now. Recommended. 👍

Well most impressed and that takes a lot with me. Found a safety fault, cracked burner insulation. Dirty boiler casing. British Gas service on 10/11/21 gave me a document all is checked ok. Have now signed up with BGM and terminated British Gas boiler maintenance contract. Boiler now repaired(safety issue), system flushed. With this company you get what you pay for.

Great local firm, helped us out when we were let down by insurance and we had heating back within just a few days, highly recommended.

Highly recommend BGM. Didn't expect to have our boiler fixed as it was so close to Christmas but managed to book a slot. Engineer (Ben) arrived on time, part unavailable but it was ordered and fitted the next day. Even came with an additional part incase something else was wrong....which it was. Extremely friendly and very professional. The ladies I spoke with on the phone were very helpful too. Enquired about time window and within minutes, Barry had contacted me back. Very efficient with giving information also. Safe to say we have now found a reliable and professional company that we will recommend to others and use in the future. Thank you very much BGM. It's great to be warm again.

New boiler installed yesterday by Barry at BGM just in time for Christmas! Communication was excellent at every stage and I would highly recommend

We used BGM for a service for our boiler. They booked us in very quickly and arrived to do the service. They inspected everything and serviced the boiler. We would definitely recommend them as they were very efficient and competitively priced.

Great job 👍

Barry went out of his way to attend a boiler break down out of hours We cant thank him enough.

We have used BGM to service the gas boilers in our tenanted flats for a number of years and always find them friendly and efficient - we are very happy with their service

Great service, price and quality. I just bought a 3 bedroom house and wanted to fully refurbish it by myself before moving in. However water valves and radiators were in very poor condition and required professional replacement. Service, no complains. Super responsive and Professional. Great value for money. I had some very old radiators that ended up requiring a lot of unexpected pipe work. Nick, the installer was Superb! Super clean job, great pipe work and he guided me in all steps. After 2 full days he made an amazing job and he even vacuum cleaned the house for me! =P Thanks guys! GREAT WORK!

I used the BGM web site to inquire about boiler replacement, the process was straight forwards and enabled me to book a slot for a visit to discuss options. Barry phoned to confirm he was on the way, he gave us some good advice and offered a couple of alternatives. We chose an option and having accepted it an appointment was made. Barry called on the day to say he was on the way. The installation went very well with Barry discussing any issues with me. Clean and tidy workmanship, waste collected the next day as planned. Very pleased and would not hesitate to recommend their services.

Nothing very complicated, just the first year's annual service for our new gas boiler. However, Nick conducted the work in his usual friendly and efficient way. All good, we've been with BGM for several years now and very happy with their service.

Nick is the first gas engineer we've had to service the boiler in the last 10 years who hasn't immediately said we need to replace the boiler, just got on with the job and didn't come across as trying to make a quick buck. Quick efficient and seemed to be thorough.

From start to finish an excellent service from BGM. Would highly recommend anyone looking to replace their boiler to contact this superb company. Very competitive pricing, courteous people and very efficient.

Easy to book. Helpful and friendly heating engineers. Have looked after our boiler for many years.

Good communication & service received. The work was done efficiently & in a tidy manner. Would recommend. Thank you

Great communication and service

My Dad who had a stroke last year had problems with his boiler BGM were easy to book online, date and time to suit, my Dad needed a replacement boiler BGM kept us updated, fast and efficient. First class engineers. Would highly recommend.

Amazing service! The guys went out of their way to ensure my broken boiler was up and running! Highly recommend

Fast, reliable service. Had a bad experience with another company, this company sorted the issue out by actually taking the time to diagnose the problem.

Very efficient to get a quote and book an appointment online, to have a room thermostat replaced for my Mother. Good, professional, reliable service - would certainly recommend.

Great service, friendly and efficient engineer. All COVID-19 protacals followed. Thanks

Great service from quote through to fitting. I would highly recommend BGM.

BGM has upgraded the hot water circuit, replaced the hot water cylinder, powerflushed and replaced the boiler in a timely and professional manner. Barry and the Team communicated clearly and made sure that everything has been taken care of. Excellent service, so pleased to have a comfortable warm house again!

We had a problem with the boiler not fireing up it kept trying but would not light. Nick from BGM found an apparently rare fault with the fan which was working but not communicating with the boiler controls. He arrived a few days later with a new fan which solved the problem. We have used BGM before and have always found them to be helpful and polite we will definitely use them again.

Professional, quick service with clear pricing

Very good and very polite. Did a great job

Excellent friendly service, from initial look at broken boiler to quote and installation of our new boiler. Highly recommend

I booked a combi-boiler service and received very prompt, courteous and professional attention. Very safe servicing, covid-friendly. I will definitely use them again.

Barry installed a new boiler for us. We wanted the boiler installed in a different location in the house so quite a bit of new pipe work, flue etc was required. Barry was very professional and the work carried looks top class. Would highly recommend BGM.

Really prompt and efficient service. Thank you.

The first visit was on the more expensive side for what it was (literally a 3 minute consultation), but then I immediately got my quote via email, and I was able to book an engineer with required parts for two days later. The issue was sorted on time, within budget. Thank you!

Had our boiler serviced plus a new part fitted by Nick. He acted very professionally and efficiently and had the job done in no time.

first time using BMG, to sort a non functioning heating system. very easy to book a visit next day. Arrived on time at arranged time and repaired heating within 30 minutes, had part required on van. professional and courteous. - definitely put Biritsh Gas to shame. would happily use BGM again in future.

Arrived on time, clean and tidy, and dealt with the boiler fault. Thanks.

Don’t waste your time and money with these con artists!! Wish I had read all of the bad reviews first then I would NOT have contacted BGM Heating & Plumbing. Recurring pattern of incorrectly diagnosing faults and charging customers for a “service” for 10-15 mins work! What happened to us? Our boiler was not working (no heating or hot water). BGM Heating & Plumbing sent an engineer who claimed “serviced” our boiler. I contacted BGM the next day to inform them that we still have no hot water or heating. They say we need a new pump and send a quote of £396. We got suspicious especially when we got a second opinion from another plumber who installed a new kitchen tap for us and said that our pump is working fine. I contacted BGM again who rudely insist that we need a new pump and that is why our boiler is not working. We had to eventually contact British Gas which identified the problem and fixed the fault within 15 minutes and then serviced the boiler and bled all of the radiators for us. British Gas told us that if the BGM engineer had looked at the boiler - the lights indicate the fault and what is required to be fixed. BGM engineers are clearly incompetent given that a lay person (British Gas engineer) looked at our Baxi boiler and saw from the fault lights what the actual fault was. Our boiler was immediately running fine with a pump that BGM said needed to be changed. It is self-evident that BGM Heating & Plumbing is incompetent. BGM failed to read the boiler lights properly and therefore incorrectly diagnosed the fault. If we had followed their incompetent advice, the total bill would have been £396 (for a pump that did not need to be changed) plus the cost of the actual repair (ignition). I should not have contacted BGM Heating & Plumbing at all or signed up to their Care Plus plan – now that I have seen and read the numerous 1-star negative reviews about BGM. There’s a recurring pattern from many customers where BGM Heating & Plumbing have incorrectly diagnosed any faults and then are charged a £96 call out fee. When you contact BGM Heating & Plumbing, the owner Barry Eldred is rude, insulting and will also send you numerous abusive emails. They take no responsibility for incorrectly diagnosing the fault. Money making machine. Read all of the bad reviews!

BGM, Barry and his team, have provided an unblemished service to me for the past few years. I have lived in West Berkshire for 40 years so have multiple experiences of the service offered. However, I have not received a comparable degree of service, back-up and understanding. For example, when my wife and I were away for a week 18 months ago, the team came in and replaced my boiler. Then, this week, when a problem arose, the team [Mick] was onsite the same day to address the problem [nothing to do with the installation] and recommend action needed. I have recommended them to other Hungerford users and understand they have not been disappointed.

This company has provided superb service to my elderly and housebound parents. A good friend of mine recommended them to me after hearing they had suffered repeated non shows and extortionate prices from British Gas despite having a service contract for many years. From the very outset their team have been nothing but courteous, professional and, throughout this pandemic, extremely considerate of their vulnerability. They have been absolutely delighted with their new boiler and the service BGM continue to provide. They are thrilled and regret not finding them sooner. This company richly deserves to flourish - please please don't hesitate to try them.

Thanks Barry and Ben for doing such a fabulous job in replacing our aging gas boiler and hot water cylinder. It only took 48 hours from requesting a quote (that was very competitive) to getting everything installed. They took great care and cleaned up extremely well - very happy indeed. It is refreshing to find a company that really does take pride in what they do and how they go about it, giving total confidence every step of the way. :-)

Our boiler broke down about 10 days before Christmas, We had British Gas cover so we called them and throught they would come and repair it. British Gas came and said the Boiler needs replaced. They sent a guy round to quote for a replacement boiler. They BG guy said I would be better off getting a local firm in as it would be a lot cheaper than British Gas. So we Called three plumbing companies round for quotes.. We liked Barry straight away, he gave us the confidence we needed that he would "do a good job". Along with boiler replacement he had to re-run the flue as current regs meant the flue couldn't stay where it currently was. Barry and his team came round the day before Christmas eve, They worked all day finishing approx 7.30 at night. The new Boiler has been running Brilliantly for 4 weeks now. I have cancelled my British Gas Cover now and gone over to BGM for their Boiler/heating system Maintenance Contract. which is better than BG's. Thanks Barry, you were our hero getting us sorted before Christmas.

Got them out to cap a gas oven. It was a small job but would definitely use them again if I needed more work doing. Fast service and v professional.

Following BGM replacing our faulty combi boiler, I just wanted to thank you for the outstanding service we received last week. An extremely competitive quotation, excellent communication and wonderful engineers all combined to produce a pleasant experience. I will not hesitate to contact you for our future requirements.

Thanks to bgm for saving my day..I had a sudden valve failure on my hot water tank.we are insured with Churchill for emergencies but oh no on the 26/13/2020 boxing day they could not find anybody to come to our rescue.i had to turn of water and heating.after hours of no help from Churvhill I rang my normal heating service engineer. BGM although they were not working till new year they came out to me in the evening.and got me back up and running.Brilliant service .can not thank them enough .been 74 years old I feel the cold more than ever. As for Churchill insurance they can go and whistle will never have our custom again.

Excellent and speedy service. Thank you very much.

Really responsive, came within 1 hour (for a non-emergency repair). Very polite, professional plumber (Ben) was happy to talk me through the process. Made sure everything was back up and running properly before he left. Would recommend.

Nick came on time, efficient and professional service - will use again

Many thanks to Nick from BGM. Serviced the boiler the other day and quoted to come and remove gas fire supply at the meter. Disconnected and reconnected the fire in good humour after we found the fire supply also supplies the kitchen hob, not the tapping that heads to the kitchen! Beware of the obvious and think 70s builder logic....

Have used BGM twice in recent years, once for a fix and again for annual service. Always get out to you quickly, are well priced and the quality of work is great. Would highly recommend.

Did fix the issue (pilot light kept going out on my fire because there was a spider inside; it just needed vacuuming out) and they have always been professional & worked to a high standard whenever I've dealt with them in the past; certainly can't fault them for that. In hindsight I should have diagnosed the problem, but £80 ex vat for a 10 minute job is a lot IMO

We had had a two ring cooker mounted in a kitchen worktop surface for nearly forty years, and it was no longer required. Contacted BGM after looking at their website where the current COVID safety statement reassured us to book a pipe disconnection and capping. The engineer contacted us to come early was fifteen minutes away. He questioned us about COVID and gave us instructions on how he worked, which was great. He arrived and thirty minutes later the job was done including removing the old cooker. Professional and safe service, and will use again for future work.

Thank you BGM team for timeously and efficiently replacing our boiler. Definitely recommend.

Engineer comes to service boiler. Spends less than half an hour if that. Finds 1 casing screw missing. Condems boiler . Get a quote of £15 for screw ( which is a standard casing screw costing £2) and wait for it £80 ex vat for fitting it. Money making machine. Make your own judgement.

A great service to replace our LPG boiler. Timescales and costs kept to, cleaned up well after themselves, provided all paperwork for us to keep in our records. We would recommend BGM with no hesitation.

BGM installed my boiler several years ago, and ever since they have been performing the annual service. Nick is very courteous and professional, and it is always very easy to arrange the appointment.

Replaced a radiator for us and found mistakes made by our previous contractor. Very clean, on time and took covid-19 precautions seriously

Conclusion: Find yourself a traditional local plumber Wasn't a particular fan of BGM as they are a Professional 'Modern' business that charge a premium. What happened? Boiler broke in the middle of Winter. Had two businesses come out and quote. The below is my experience. BGM - you can book online and they came around and within 5 minutes they knew the boiler needed replacing. Charged their £96 call out fee. (Be aware their pricing is ex vat) That's fine - they make that quite clear during the process. Request a quote for a new boiler. They issue quote. I do some research and their quote is high. Like, really high. Ask them to break down the quote to understand the cost. They don't do that. My conclusion from this and the reason I didn't continue to use them... they charge a premium when you have little options to maximize profit. I forgot to pay their invoice. Honest mistake. There was no friendly call, email or letter to remind to pay the invoice - just a court fee letter appearing on your doormat. Again, not a personal service. Different Plumber - Came and had a look at the old boiler and spent 30 minutes trying to get it to work so we had some heating. No luck. No charge, but gave him crate of beers as a way of saying thank you. Gave a quote for almost identical boiler for a price that beat BGM significantly. Fully broken down to understand what I'm paying for. Obviously went with this guy and incredibly happy with their work. I rate BGM 1 star due to the comparison of experiencing a 5 star service with the different plumber. I believe BGM operate their business to maximize profit and not focusing on their clients. It's very much all business for BGM and that is not good news for their customers.

Great service and advice on a water system that clearly wasn’t fit for purpose. Good job

Very efficient and cheery service, everything done speedily and tidily. Very pleased!

Great Newbury based company. Plumbing problem fixed and lots of good advice.

I've had a boiler service contract for several years with BGM, a great service, and have called them out a couple of times for other issues. The first time, they found out what the problem was, advised me it would be cheap and easy to fix myself, and didn't charge me at all. Today, they've been here to replace a faulty heating programmer, found that another part was also faulty and had caused the other fault, luckily had that part on the van, and the job was done in half an hour. Very efficient, courteous, and, in the current Covid-19 situation, exceptionally careful.

Needed a new Siphon in the toilet was quoted £210 to replace the part (£15 for the part which was good value, but £195 for "Remove cistern off wall and replace broken toilet syphon"). So it would have been £306 to replace a Siphon all together when including the 1st visit (which was literally 2 minutes long). "We carry a very good range of spares for toilets on the vans and we will attempt to repair your fault/s on the first visit if possible." You would have thought a toilet Siphon would be a very common £15 part for toilet fixes to keep in a van? I even put in the original ticket it was a Siphon Issue. After calling around several other plumbing services near by they all quoted prices around and over £100 less. We even opted to buy a whole new toilet and get it fitted and disposed of for £160!! So why 2 stars instead of one? Well I can't fault the gentlemen who attended site, he was professional and really polite. I wish the company did more on the initial stage to try and get more info from potential customers instead of charging £96 for a 2-5 minute visit which seems to be a re-occurring theme in these reviews. I also understand that the company needs to respond to some of the more negative reviews but also reading down some of them its more of an argument of why they're right then a "We'll take your comments on board and look to improve our services". Have a bit of professionalism! UPDATE - Responding to their 'response': Regarding your "travelling time" they're based across the road from me. The line that I made "Numerous attempts" at getting it lowered.. Sent 1 email and I can prove it. So we can add 'bending the truth' to the review. "Repairing a toilet is a DIY job for a Sunday afternoon with help from friends and family"...Then remove the service from your site, remove pretty much all your services then considering 90% of your jobs are DIY. Reading your response has me thinking you're a little mad about it in all fairness. No need to be mad for being called out on a bad service. Pathetic response and you're only showing potential customers your true colours. Honestly sort yourself out.

We have just had our boiler replaced by BGM and cannot fault the service. From start to finish the team were friendly, professional and efficient. They worked extra hours to ensure that we were without hot water for as little time as possible (with three kids this is very important). The quality of their work is brilliant plus they cleaned up incredibly well after each day (the house is probably cleaner after they've finished than it was before they started). All in all an absolute pleasure to deal with and I cannot recommend highly enough.

Expertly done job of a full central heating system installation, including combi boiler and radiators for all rooms with a nest system and frost protection. Very professional and completed to a high standard by Nick the engineer. Will be using again for my servicing and additional heating and plumbing requirements in the future. Highly recommend.

Very happy with work carried out. Had a new boiler installed in a new position. Vernon was very committed to his work and stayed on late and came back the following morning to ensure that the boiler was up and running. Certificates issued quickly, Thank you BGM.

Do not use. Farther in law used them for a boiler service and they left a pipe off causing a leak and damaging their ceiling. They did repair. The reason for this review is because they made a appointment for today to service our boiler this afternoon. My partner has booked time of work but the engineer has been hassling her since 6.30 this morning to try and gain entrance to the property when we are not there. Not on BGM.

Beyond exceptional service. Our breakdown request was dealt with promptly and Nick, the service engineer went straight to the problem which was a pressure loss on the hot water system. Made no attempt to drag out the repair or sell any unnecessary parts. Very professional.

Excellent speedy and friendly service every time. Really cannot fault this company and would happily recommend them to anyone.

Clean, quick and efficient

We have known and used Barry and the team for nearly 10 years and they are utterly fantastic; 100% genuine, honest, timely, very tidy and informative, we will not be using anyone else.

Great service from BGM, came the next day and got our heating going again quickly saving us from another freezing night! We will be switching to BGM from British Gas for all our heating care in the future.

Great service. Very helpful and prompt.

Arrived late, and was quite expensive for a brief boiler check.

Brilliant experience from start to finish, having an online booking system is amazing. Iv been kept awake at night by a very noisy fault and within 1 min of being in the door Nick was able to diagnose the problem and sort it there and then as he had the part in his van. Everything is now running as it should be and is wonderfully silent!

We were impressed by this company. They fitted our new boiler for us in a different location to our old one and changed the radiatior in the kitchen for us. They arrived on time and on the day we booked. They did a good job and quickly sent all the warranties/certificates. Would recommend.

BGM have been great installing new radiators and servicing my boiler. Always punctual, knowledgeable and courteous. Thank you.

I found it very poor and not customer friendly. The engineer was at premises for less than 5 minutes and did not even check the Boiler physically or did not check it's pressure, etc.

Excellent service. I could not be more pleased. I booked a service with a side note of a funny noise that had been bothering me. The engineer was friendly and seemed keen to make sure my boiler was in tip top running order and all my concerns had been dealt with before he left. The boiler now seems to be making a fraction of the noise it was before. The best thing about the visit was that the engineer didn't spend most of his time trying to sell me stuff that i didn't want, which was something the last company ( i shall call them Gritish Bas) would do alot. Very satisfied. Good job BGM. Have some more stars **********

Great service, friendly, courteous, tidy and competetive.

Last year we called BGM by phone to ask if they could come and fix our boiler which kept cutting out. I gave the error code which is clearly displayed on the front of the boiler. The woman in the phone said ' it's unlikely they can fix this code and you'll have to get the supplier out' . I said no problem ..... I'll call them. She said 'well it's worth our man having a look'. I expressed my concern of the what would be wasted £90 call out fee that BGM charge. She assured me it'd be ok. The guy came out and in one second said he couldn't fix it !!!!!!! Surprise surprise !!!! And left. I called the specialist and he came out a couple of days later and told me I had been ripped off as BGM knew they couldn't fix the problem BEFORE they came out. We used them when they were a small company but they have grown and forgotten their customer service manners and have become extremely greedy !!!! This morning I have received a county court claims form for the £90 call out charge. I will pay it this morning and I hope they are happy !!! I'm not sure it's worth the word of mouth bad reviews as well as this this terrible review. But good luck to them. Avoid is my advice !!!!!!!!

Great service, on time and competitive price. Would recommend BGM without question.

I only call to enquire about a boiler fix and was told the price very rudely. I Felt like they were doing me a favour to answer my call and was given a very vague quote 75 + vat ('let me reiterate' was their exact words) when i asked them to confirm the price again. And yes, they will have to come twice, once to fix your boiler or more times for that, and a separate time to do your service.

I had used this company annually for my boiler service from 2012 to 2016; during this period I wasn't particularly impressed by their service; they were reluctant to check the radiators and bleed them if necessary. For this yearly service they used to charge me £90.00. In retrospect I wished I had changed company sooner. Last year the proprietor Barry came to check one of my relatives' heating system which was malfunctioning. He spent about 5 minutes at the property - I was there with an acquaintance in place of my relative who was away at work - and he refused to do the necessary repair. In the end we had to call another tradesman, who spent about 10 minutes fixing the system. He was very surprised that the B G M Heating & Plumbing guy had told us he couldn't fix the problem himself, as the work he carried out was pretty routine. I found Barry to be very impolite and abrupt towards me when I was there (considering that I had been one of his regular customers). Our acquaintance was pretty taken aback that he could be so rude (his word) towards 'a lady of a certain age'. Barry sent the bill for his call-out charge. On another occasion last year there was an unusual noise coming from my boiler area. I phoned the company trying to fix an appointment for someone to investigate where the noise was coming from . Again the person who answered my call was very unhelpful and for some reason not prepared to fix an appointment for someone to come to my house to investigate and fix the problem. Needless to say, I won't be using this company any more, nor will my relative. I have now found a company that will carry out my annual boiler service including checking the radiators for a charge of £ 70.00.

Absolutely brilliant service. Recent work to replace a leaking valve and modify some pipework was all completed efficiently, on time and with no hidden surprises in the price. The engineer was friendly, courteous and more importantly, took a great deal of care to ensure that he did not make any mess. We have used BGM previously to install heating systems in two properties, and have no hesitation in recommending their services to anyone.

Rather disappointed. I contacted BGM to ask for a quote to get my boiler serviced and also change an automated valve in the tank which had a small leak. Sent them detailed photos of the part so that they could source it and quote me to do both jobs in one go. Easier for everyone with one visit to cover both and saves on the 2nd call out fee. I was told that they would have to give me a quote when they had visited the premises. When I explained why they told me to look for someone else. I do not think that this is asking much, but clearly they are there to get as many visits as possible and hike up the price. Will not be using them.

The customer service and quality of work delivered by the BGM team is superb. I would thoroughly recommend them to anyone.