Sun Realm Heating Co. Ltd

Great service from Sun Realm Heating Ltd. They installed a new boiler for me and everything went smoothly from start to finish. The engineer was friendly, turned up on time, and left everything clean and tidy. The boiler is working perfectly and I’d happily recommend them.

A great company that have helped me out a few times. They always go above and beyond. Thank you Sun Realm.

Amazing. Came out very quickly. Sorted our boiler out for a very reasonable price compared with others. The staff that came round were friendly, and talked us through what they were doing. Friendly, profesional, good price and very happy with the outcome. Would definately reccomend to others for sure

My first dealings with this company have not been good. The engineer did not come at the appointed time and when I phoned Sun Realm I was lied to by the call handler. She didn't give an apology for the stress and inconvenience caused. The call handler kept pushing me into having the engineer come at a later time despite the fact I gave her a reasons to why this would not be convenient for me. This company does not understand that the customer expects them to come at the appointment time given by Sun Realm. ( or at least phone and explain if there's a delay) When they failed to attend and failed to phone and explain, I was made to feel like I was inconveniencing them as I couldn't allow them access to my property after already wasting 4 hours waiting for the engineer to arrive. A very disappointing experience.

So happy with the new boiler system ,I can't thank the plumbers and electrician, enough fantastic job , very neat job , friendly and very professional, I would definatly recommend,.

Just had a new gas boiler fitted by Sun Realm and I couldn’t be happier with the service. The team was professional, efficient, and friendly from start to finish. Everything was done to a high standard, with minimal disruption. Excellent job—highly recommend!

Dealt with a great team in Martin and Jackie. Very prompt in responding, actioned everything that I needed and concluded our transaction with the minimum of fuss. Highly recommend

Perfect service, professional and fast. Arrived on time, replaced boiler, water tank, and sensors in just under 6 hours. Thank you.

Air Source Heat Pump installation 12 May to 14 May 2025. Installation of 12 new radiators, Ideal Heat Pump, Ideal 250l tank and associated controllers. Removal of a 25 year old oil fired boiler and making good. We would like to record our sincere thanks to the Sun Realm heating engineers Matt, Connor, Josh, electrician Hayden and builder Norman. They were all polite, professional, friendly and “went the extra mile”. They clearly take pride in their work resulting in a first class finish - already admired by others. Please also convey to Richard (manager/ supervisor) I met on Monday morning before the start of the job & Thursday afternoon when the job was complete plus your management team how pleased we are with the ASHP installation and the way it was managed and conducted.

Vile drivers. One just swerved infront of me trying to push me off the road into the central reservation. Grim.

I can't do today..

Useless company don't even show up to service the boiler and then they will try to fine you because they didn't show up should be investigated by trading standards

This company are let down merchants and don’t know there job . And make arrangements then not turn up . Don’t use them keep clear . Staff are rude and disrespectful of my wishes.

So far so good . They should be coming tomorrow with a new tank so will rank them at the finish. Its the people they are doing the work for that are my problem almost 5 months with no hot water or heating it a good job its not been that cold . But boiling kettles for hot water has cost meva packet. So hears hoping ✌️🤞crossed. P

Very professional and helpful, thank you!

Need to get a new receptionist she’s rude and doesn’t know what she’s doing says they’re coming 7am phone at 9am and she says they’re coming the next day useless

Good 👍 knowledge of boilers

Absolute nightmare. Turn up whenever they please, never on time. Capped my gas as they turned up early to appointment and I obviously wasn’t there! Didn’t come back until the next day. Office and technicians clearly don’t communicate!

Rude and ignorent thinks the sun shines out there a**

Shocking!!!! Rude!!!!

Had boiler failure on Sat pm, engineer arrived within hr and got it working but advised needed new boiler as heat exchanger was broken. The new boiler survey was done on Tues am and new boiler was fitted and working same day. Next day, electrician came to fit new thermostat/ controller. Cannot fault response time and quality of work. Excellent service (am tenant with Dacorum council)

Stay away from them. They are at best know good.. they will do all they can not to fix the problems if it's more than 20 min. Tell you I will get someone else to come out then good luck.. you will be calling none stop . STAY AWAY..

I'm livid! Yet again the service man from Sunrealm hasn't turned up and yet again the girl told me it was because someone had called in sick. But again they didn't bother to tell me they wait for you to call. I told the girl I have to go back to work,she said your next on his list so I waited another hour.Called her back and she didn't know where he was ,then she tells me he's had lunch then gone to my neighbour that is past my house! So he's just walked past my house and not even knocked !I told her it's not good enough as it's the 2nd time now that it's happened . I told her if he comes and I've gone back to work (as planned,but late!) then I don't want any of your 3 strikes your down calling cards through my door saying that I've missed an appt and we'll be seeking permission to access the property next time when It was them who didn't show! Wich is what they did last time. I'm just so fed up with waiting in for people that haven't even got the manners to call and tell their customer,let alone think about the fact the customer may have work to go to! They don't give a damn.😡

After a number of calls eden from sun realm turned up amazing guy even though boxing day the most amazing guy professional funny and very good at what he does fixed problem with in minute s eden your are a star at Christmas best wishes to you

Very helpful and friendly staff

It doesn't matter if you're 4th to phone first thing in the morning, they make their own queues up and can't be bothered to come and do the repair. They take on contracts which they're unable to fulfil. Winter comes every year & every year Sunrealm can't keep up with the breakdowns. They never learn, they never improve, it's their business and no customers aren't lucky to get an appointment, Sunrealm are lucky to have a such lucrative contract considering their sub standard business practice & the fact they break the terms of it as well as government guidelines for reasonable time frame of repair. They also manipulate the yearly gas service to every 10 months in order to con more money out of their customers

Sun realm was very quick and efficient

Good service

Very polite engineer, professional

DO NOT USE THIS CCOMPANY. They have been servicing my boiler for the last 5 years from new. It developed a fault 6 weeks after a service. Had to get another company in to fix the problem. Their findings were that the condensation trap had not been emptied and cleaned since the boiler was installed.

If you have an appointment as a tenant,usually they not turning up and saying nobody was at home,and you was waiting all day long. Office useless as well.

Had text about appointment due for next day but wasnt aware of it rang to find out if we did have one but didnt but dealt with efficiently on phone

My 95 year old neighbour was left today without any heating after a week of not having any as the gas company could not deliver for a week that was bad enough then boiler man came and could not recommission boiler as it was booked as a service and she needed a new regulator and pipes refitted he left her after 20minutes leaving her really upset as he said he didn’t have time that is disgusting to leave a elderly lady like that with no heating, shame on you

They installed my boiler a few months ago and ever since, all of the fuses keep tripping in the house. My housing association unfortunately uses these cowboys. My HA has sent repairmen around a few times and can't seem to resolve the issue. They discovered there was an issue with the shotty (DANGEROUS) work done by Sunrealm when they installed my boiler. I've been without heating since 320am (15 hours) and they were meant to come today. We rang back at 5 pm and they said no, they MIGHT be here tomorrow. Its 6° outside and I'm disabled but apparently they don't care if they freeze you to death. Absolutely DISGUSTING service. Avoid like the plague!! I'm making a formal complaint and seeking legal advice.

Incompetent

Efficient service

Very experienced and very friendly and helpful staff.

Very polite and helpful

None

Always sort my water and heating promptly

Fitted new boiler and flooded the ground floor then took them 4 hours to return and fix the problem not a service i would recommend

After missing the gentleman knocking on our door, i telephoned sunrealm spoke to customer service, and the gentleman came back we were so grateful as we have a 4 year and had no heating thank you sunrealm for great service...

Sun Realm is used by our insurance company for heating repairs. The engineers say they have done work when they haven't. They say they will return to fix a problem & then inform the insurance company that the work is not covered. They will not say this to your face of course, they promise one thing and do the opposite. The reports have inconsistencies and I have informed the insurance company that I do not want them in our property again.

Didn't turn up for the 2nd time, I rang them up, to be told they had and had carded me, which was complete rubbish, as I had been in all day, waiting for them. Wouldn't recommend to anyone.

Went to.the wrong address and serviced someone else boiler. After been in all afternoon and they didn't turn up, it was then up to me to take more time off work to fit them in They wouldn't accommodate a two hour slot so I didn't need to take more time off! Worry thing is they signed someone else house off as safe.! If I hadn't rang and told them they wouldn't have know.

Okay

My experience with Sun Realm was brilliant. Great service. Great engineer, professional, used his PPE, resolved issue and arrived on time. Couldn't ask for more !!

They do exactly what it says on the tin

Done the job 1st time polite and self isolatig.

Absolutely disgusting ! Had two guys come to put our new thermostat in , they entered my home with no mask on and I showed them upstairs to the boiler I told them I will wait in my bed room as down stairs is a building site . My bed room has full view of the bathroom and half way through the job for the 5 mins there were here they both used my toliet with out asking Leaving the door wide open and didn’t bother To wash there hands . I told them that was disrespectful And that they should have asked and they should be wearing masks .... the older guy who did all the taking told me that he didn’t need to wear ppe and that I was supposed to be the one wearing a mask . I had Enuf at the point and told them to get out of my home the guy called me a DOG and this is all on my ring door bell . I’m still waiting for a reply from this company !

Professional and friendly.

The person that came to do my gas service check wore his mask over just his mouth most of the time and at one point he walked back into mY property without his mask on. I was very uncomfortable with the lack of PPE especially with the current global situation .

Left my friend a card saying they had called (no appointment arranged) as was hoping to do annual check on boiler. Without doing any checks or even able to check the gas line from her boiler turned the gas off and inserted a disc, no yellow gas safe documentation to say why.... hadn’t even carried out any checks. Mum of 3 with one disabled kid, can’t cook food or use their shower (no bath at property). Uncaring and unprofessional. Complaints will be made to gas safe. Unfortunately housing association use them so this is why they don’t care... getting their money regardless. No public customer would put up with this so why should my friend?

Helpful

Good professionals

Lovely man came out to my father today. He was so professional he even asked my dad if he needed any shopping. Thank you for your kindness . If you were working in the Adeyfield area Friday 22nd THANK YOU

Greedy company putting profits before employees and customer safety. During the current corona-virus pandemic their engineers are being made to carry out non-emergency work in customers' houses - potentially exposing both to greater risk of contracting covid-19 and further spreading the virus. These actions are completely contrary to government advice. Companies behaving in this manner should be called out.

Hard to find

Insulting engineers, very rude and would prefer a decent contractor but unfortunately not an option...

Absolutely rubbish called out by my housing association and they then rang and said they would be out by 5 o clock but didn't show I had no heating or hot water....also left an 81 year old with no heating or hot water and told her she had to bleed her own radiators....they needed to flush her radiators said they'd come monday ...didn't show rang housing not coming so she as no heating...need reporting to trading standards 🤬

Called Paradigm social housing administration, about broken boiler no heating or hot water, on November 1st they sent Sun Realm heating ,they came same day & diagnosed water Ingress, another plumber came back 3 days later for serial number, to order part, 2 weeks later another plumber came to fit new parts wrong parts, ,he diagnosed a different problem, I rang about delay answer parts coming from manufacturer, 2 weeks later another plumber came to fit new part ,found he had no gaskets to seal new part, have now been told it will December that's another 2 weeks before they come back to complete job, that will be 6 weeks with no hot water or heating in this freezing weather. If I was was an elderly person I dread to think what would have happened, I will also say none of these plumbers had any steps, had to stand on my coffee table to reach boiler. If I wasn't a tenant perhaps it would be a different story .

My Mums heating broke down. Engineer came, sorted the problem then and there...Great service. Reasonable pricing too.

first class service first class job very pleased both fitters where very good at there job never left any mess

Very friendly staff

7 radiators and a boiler removed and new ones installed job done and finished in under 4 hours bloody impressive !

Brilliant job replacing our within a day would recommend to everyone

Staff with no idea of safety stood on roof not fastened to anything in high winds, my wife and I are watching just incase he falls. Ladder tied to plastic chimney. Health and Safety????

Very good in the past when they installed my heating system however they have gone down hill. Very poor incompetent engineering staff. They are used to dealing with council Tennant, this is why they treat you so poorly.

If by the time the council have put ypu through to them, you are anywhere near their closing time, they don't bother picking up. My call went through at 17.11. They left it even though my call probably could have been handled in those 4 minutes. I work in a call centre and we don't get the luxury of picking what time we stop taking call and end our shift. We take calls right up until our closing time. Very poor service.

Very pleased with brilliant service would use again and recommend. Thanks

I am very weary of heating engineers and scared of being " ripped off". what a complete breath of fresh air Sun Realm. done the repair at a very reasonable price. Spot on!!!

Sun Realm have been working on my neighbours central heating system today (07/08/2014). I have come home from work to find a stack of storage heaters left in a heap outside of my flat window. Not impressed seeing as it's not even our flat they were working on. Surely any professional tradesmen would clear up after themselves or leave the said rubbish outside of the property they were working on, to be picked up at a later date.