South Thames Gas
3.9(15)Brixton, Lambeth, London • APHC
About
South Thames Gas is a heating engineer based in Brixton, London. They repair and service boilers, install new boilers, carry out power flushes, fit underfloor heating and repair leaks, and they install showers and wet rooms. They take on domestic and landlord work, offer free quotes and emergency callouts, and guarantee their work. Customers say they are friendly, knowledgeable and tidy, with clear quotes and good communication.
Services
Power flush
Shower installation
Wet room installation
Reviews
3.9
South Thames Gas handles boiler installations, servicing, repairs and pipework, and many customers describe the staff as friendly and professional. Several reviewers say the engineers seemed experienced and knew their work. Some mention clear quotes and communication, and a few say the work was tidy and careful. However, one reviewer said a boiler drip was not properly diagnosed, the wrong pipe was turned off and their complaint went unanswered. Another said a boiler leak continued after a repair, a pressure relief valve was not replaced and calls went unanswered. A third reported poor communication and a long wait for a boiler service report.
This company fitted new gas pipes for me (together with a couple of smaller jobs). The engineer was very experienced and communications about cost, and the options available to me, was transparent. They did a really good job for a fair price. I’ll be getting them back to install a new radiator. They were reassuringly professional and reliable, unlike many firms/tradesmen I have had the misfortune of dealing with during the refurbishment of my flat.
Very professional, respectful and caring company. Donna helped organise everything and was very helpful and a joy to speak with. Michael the engineer is clearly very experienced, helpful and knew what he was doing. I am very assured that the workmanship is of a high quality. They registered the works correctly. I found them on the Worcestershire Bosch list of accredited providers and as a customer I clearly experienced their knowledge of the boiler and installation.
Terrible - don’t use. They came out. Found the drip. Couldn’t say what part it was. Couldn’t say how they can fix it. Said it would cost a lot. Said they would order the part. In the meantime stuck a plastic bag inside the boiler to protect the electrics until i raised safety concerns. Then turned off the wrong pipe leaving me to actually turn off the water. Failed to respond to my complaint
We had a leak from our boiler. South Thames Gas came out to look at it and replaced the auto airvent. That was mid-February. Tried to contact them to do a gas safety check but they haven't been answering their phone since them. Today I found out why. The leak is still continuing and the pressure relief valve wasn't changed. He did half the job basically. I think the worst part is them not answering the phone
I had a new boiler installed and was really pleased with the service. The engineer arrived on time, completed the job within the agreed budget, and took the time to show me how to use the controls. He was also very clean and tidy throughout. Would highly recommend.
I had some works done to my pipes in my bathroom. The Engineer carefully removed the bath, toilet and cabinets to repair the pipes. His workmanship was exceptional. He was considerate in this approach and attention to detail. Overall I am extremely happy with the level of work carried out. He was tidy, efficient and methodical. I would highly recommend his services.
I have used the services of South Thames gas for two separate stressful incidents. The first was my boiler which stopped making hot water. Donna listened patiently to my story and sent an engineer around that same day. She provided a good quote for the fallout. The engineer cleaned limescale and fixed some parts and I got my hot water back immediately. Amazing! But they also researched the age of the boiler and price for parts if it plays up again. It’s clearly better after 17 years to get a new one if further problems arise. They gave me no pressure but helped me understand the situation. The second issue one week later was my kitchen tap wouldn’t turn off and it was hot water! I was able to turn it off below the sink but the list of solutions on chat gpt showed I should get advice. Again Donna was super calm, quoted for call out and the engineer was here that same day. It was clear I needed a new tap and they provided a very fair quote. By next working day the part had arrived and again they came same day and fixed it without issue. They were prompt and polite and made me feel respected as a customer. Billing was no drama and everything was discussed and confirmed by email. I’m very happy with the service and kindness of the staff and am happy to recommend their services. In an industry where there are rip offs, I feel South Thames gas has the professional attitude and service support that is worthy of trust.
Great outfit. Have been using them for a few years now for a boiler installation and some repairs to leaking pipes. Always friendly and responsive, and dealing with all my issues competently. I recommend.
Absolutely wonderful office staff was lovely and polite and even the technician they set out was absolutely lovely and I enjoyed chatting with him while he completed my boiler service. Would highly recommend to anyone in the area.
We have had a very good experience with South Thames Gas. Donna was super friendly, professional and understanding. The engineer was calm and we felt in safe hands. I had no idea that installing a boiler is a big job, but I'm glad we had Michael with us. He works very conscientiously and is just as friendly as Donna. All in all, we are very happy - and not just because we've got a warm home again.
The engineer did a very good job and was professional, friendly and I would most definitely use this Company again
Appalling communication. Booked a technician to have two boilers annual check. Technician was booked for the morning but turned up at 20.00 PM. When asked why we were not notified he simplify looked at is,, said 'well if this is not a good time', and left. Had to book him again. Second time around, several weeks later, finally was able to check our boilers. We did not receive a report for the annual servicing. We have had to chase request a report/evidence of the annual servicing. Service desk keeps saying 'yes yes' but nothing is actually done. Extremely frustrating...
I was referred by a friend due to a faulty boiler. I was greeted with a friendly service by the lady that dealt with my request and the next day the engineer was here fixing my boiler. The service provided was excellent and he explained things I never understood😊 I am an all round happy customer and I recommend all to use this company.
Area
Brixton, Lambeth, London, SE24
Areas covered
Anerley, Battersea, Balham, Camberwell, Catford, Crystal Palace, Dulwich, East Dulwich, Herne Hill, Nine Elms, Peckham, Penge, Rotherhithe, South Croydon, South Norwood, Stockwell, Streatham, Tooting, Upper Norwood, Walworth, West Norwood, Wimbledon, Woolwich
Opening times
- MondayOpen 24 hours
- TuesdayOpen 24 hours
- WednesdayOpen 24 hours
- ThursdayOpen 24 hours
- FridayOpen 24 hours
- SaturdayOpen 24 hours
- SundayOpen 24 hours
Additional information
- APHC
- Emergency call-outs
- Free quotes
- Domestic work
- Landlord work
- Work guaranteed
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