H and M Services Energy Solutions Ltd

Came out to service boiler (£85), stated pump leak, advised what to replace 3 different parts to fix leak (not the pump), charged £550+ for repair job (they never mentioned the option to replace the whole boiler, so I assumed they were just confident in repairing it). 2 weeks later, there is still a leak at the pump, advised another repair at £300+ to replace pump. Why was the pump not replaced in the first place if that was where it was leaking?!?! Can't trust them anymore...they should have done the repair job right in the first place! I don't know anything about boilers and trusted them for their knowledge and skills to replace what is needed to fix the problem and they can't fix it after a hefty charge. Called for a different company who advised that our boiler was too old and should be replaced entirely rather than repaired (16-17 year old boiler). HM services refused to refund anything, not even for the new replacement parts that they put in, that were only used for 2 weeks, which we had to take out when the whole boiler was replaced. I have the replacement parts to return to them but the refused to take them back for refund. Has the cheek to say they came out to check and was prepared to fix it on that day they said they can fix it for £300+. If you were able to fix it, you would have done so in the first repair visit. And also not charge the 2nd time when we found that it wasn't fixed, which was why we refused your offer to fix it the 2nd time. I would have been happy to replace the whole boiler if that was suggested as an option after the initial service, as I knew the boiler was old. Very disappointed, as I could have saved money just replacing the whole thing in the first place, especially if they weren't skilled enough to diagnose and fix the problem.

22 October 2025 H&M have serviced gas boiler on number of occasions. Yesterday heating system stopped working. Phoned the company this morning and Mark the engineer had it up and running again in no time, much to my relief. Can't recommend this company highly enough. This was the first time using this company. Engineer attended this afternoon to service my boiler. Arrived promptly and was very pleasant and helpful with any queries I had. Would highly recommend this company and would definitely be using them again.

Very well pleased with my new boiler replacement with absolutely no disruption, great service guy did a fantastic job no mess was left during the whole process and took the time after showed us how to use and work the new boiler when he was finished fitting.😄 Will definitely keep using H&m for all our boilers needs in the future.

Very well pleased with the job. New boiler replaced with no disruption. Mark arrived on time and delivered a very neat and tidy service. Follow up visit by Kevin very much appreciated. Job well done, many thanks to H & M SERVICES.

I recently had a new gas boiler installed by H&M Services, and I couldn't be more pleased with the entire experience. From the initial consultation to the final installation, their team was professional, knowledgeable, and efficient. The technicians arrived on time, were very courteous, and took the time to explain everything in detail, ensuring I was comfortable with the process. They worked quickly but with great attention to detail, leaving no mess behind. The new boiler is working perfectly, and I've already noticed a significant improvement in my home's heating. I highly recommend H&M Services to anyone in need of boiler installation or any other heating service. Their commitment to customer satisfaction is evident in every aspect of their work. Thank you, H&M Services, for a job well done.

Professional, efficient & polite. We required a new gas boiler in our commercial premises and would highly recommend H&M Services.

Rude and unprofessional

Cracking job by H&M Services - Energy Solutions Ltd fitting a wonderful new Ideal Heating C30 boiler with 10 year warranty and remote thermostat • Very professional service • Quick installation • Very tidy • Flushed and cleaned system • Serviced all radiators • Environmentally disposed of old boiler Thoroughly recommend - they've installed 4 boilers in our apartment block to date

Excellent service for my parents' boiler in Hillsborough. Many years of supporting my elderly parents. J

Just had Mark from H&M servicing our gas boiler, friendly, efficient and professional. Thank you.

Staff were helpful and friendly. Engineer installed new Boiler in one day and work was completed to high standard.

I have worked with Tiffany and Kevin for the last 2 years. A brilliant company to work with. Neil

Had H&M services out today to service my gas boiler and the engineer was very friendly, professional and job was done to a high standard. Will be using them for my yearly service and if I have any future problems. Also got a lovely Terry’s chocolate orange and pen as a Christmas gift which was much appreciated and unexpected.

Had my annual service done this morning. As usual Mark serviced my boiler and his professionalism left it looking like new. Very pleasant engineer who gives great service every time..Cannot fault this Company. Been using them over 10 years.

We started using your service when we moved into this house with gas heating 15 yrs ago. Our annual service was completed today and the service provided is excellent. Every one of your engineers carry out the service perfectly they are so informative and pleasant and I have recommended to a lot of family and friends as I rate them very highly. There has not been one thing I could fault you on. Perfect service again. Thank you.

Had problems getting through to the office on the direct number so booked through Yell.com they took all the details and I got the return call within the hour, arranging an appointment the following day. Kevin called ahead to say he was en route. Arrived, repaired and serviced promptly and professionally. Nice man, great craic, not hard to pay, all great. Will use again.

Without this company I would still be trying to get the insurance company to send someone out to get a quote for boiler replacement. Not only did they help in sorting out the insurance, but agreed to replace the boiler in 24 hours. All the work was of the highest quality, and the boiler was installed in 1 day. Can’t recommend highly enough.

H&M services were fantastic. The staff are very helpful and hard working. They were prompt in getting back to us and in meeting programme. Would definitely recommend!

Has to use H&M services on two occasions, the first being at the height of the pandemic when my parents boiler stopped working in the winter months. H&M were fantastic and came out the same day and fixed the boiler instantly. Then again yesterday, another issue with boiler and an engineer came out the same day and fixed the issue, no problem and at a very reasonable cost. Can't recommend highly enough for their promptness and professionalism. Thank you

Our boiler had stopped heating our water and it was running cold , one phone call and an engineer was able to come out that afternoon..he explained fully what had happened and fixed it there and then...very professional and friendly 100% recommend 👍

Excellent service and a reasonable price. Exactly what is required.

H&M recently removed my economy 7 heating and replaced with a more modern electric system and I must say very tidy work and would use them again. Highly recommended.

If I could give no stars I would, I have been dealing with this company for a few years now, Got my Boiler serviced on 3rd March costing £55 and got a call a couple of days later from Kevin explaining that it needed some extra work carried out ie Baffles and Electrodes replaced costing £168 these would need replaced otherwise I would run the risk of Boiler breaking down, repair carried out 16th March, On Friday 26th March our Boiler broke down, I contacted Kevin to see if he could help with the repair but he told me he was doing a big boiler installation at the weekend and if he got free time he would attend our emergency, he did not arrive over the weekend and our family of 4 had no heating or hot water for the weekend (snowing that weekend) when he attended the Boiler repair on Monday we where told it was the Fan Motor that had failed, he gave me a cost of £357.42 and asked, did I want the repair carried out, I though it was expensive but it would be nice to get some heat and hot water for my family and I gave him the go-ahead. After the Fan Motor was fitted I queried the price, thank goodness, eventually Kevin returned my call to explain there was a mistake in the VAT being added twice to the bill and the bill was now £297.85, I paid this amount but still feel it was expensive and the overall cost of over £520 paid as a result of a routine service being carried out, this has been a very disappointing and expensive experience for a loyal unimportant domestic customer like me and I can assure you I will not be dealing with company again.

Called out today to do a service on both my boiler and gas cooker. First class service from start to finish - very friendly gas engineer. Highly recommended!!!!

Needed a boiler service so called H&S Services. They fitted me in the same day (through a cancellation) and the engineer finished the job in less than an hour. COVID is a big worry at the minute but the engineer wore PPE and kept his distance. He was friendly, informative and I haven’t a bad word to say. This business was recommended to me and I will be doing the same.

We have used H&M Services for several years for our home and our rental properties. Tiffany in the office is fantastic - so helpful, patient and professional. Kevin, services our boilers and is always friendly, efficient and very reliable. I would recommend H & M Services without hesitation.

Mark came to my home and completed a very professional service on our overly complex gas boiler. We were very pleased with his work and professionalism. Would highly recommend H&M Services to anyone. The little promotional gift was a lovely touch.

Highly recommended. Sufficient and thorough. Provide a detailed report of the service also. Would certainly recommend and happy to use again.

If I could give 0 I would. Rang to get an appointment to be told that they were flat out and they would try and give me a cancellation which is fair. Apparently i missed a cancellation because they phoned and i was unable to take the call so it went to someone else. No record of this on my phone but I'll give them the benefit of the doubt. Told them that i really needed it sorted and could i book them in as i really wanted to get something definite in the book. All they could give me was an appointment 3 weeks away which i made clear i definitely wanted and in the meantime if i could get a cancellation that would be great. I rang today to see what time they would be coming next Tuesday to be told that they "rang a few times to confirm" and because i didn't answer (trying to start a business and as a result my phone doesn't stop) they CANCELLED it. No voicemail or record of a missed call from them! just DISASTROUS! Book these guys if you want but don't take any other calls and stick your phone to your side so you don't miss the confirmation phone call.

Been meaning to add review for a few days. We always seem quicker to complain as opposed to give credit for a job well done... had my gas boiler serviced on 21/09/2020. I was very impressed with both the service and the engineer who was friendly and knowledgeable. I would certainly recommend h&m. Def a 5 star service in my opinion.

H&M Services have provided our company with professional energy solutions for the past several years. They are very prompt at dealing with service and contract issues and are always competitively priced. Part of their contract is to supply annual servicing to a triple boiler and underfloor heating system and to provide annual certificates for various licences. I recommended H&M Services without hesitation.

We have been using H&M Services for 10+ years now for both domestic and commercial boiler servicing and repair. Their service is excellent, always prompt, efficient very reliable. Could not recommend them highly enough. Definitely 5 stars.

Very efficient service, would highly recommend H&M Services.

I have been using H&M services over the past 10 years or so at my workplace for commercial and domestic use and i cannot fault this company! They have vast experience in all types of commercial and domestic boilers and always get the job done! As a plumber by trade I would have no hesitation in recommending this company!

We have been using H&M for a number of years and the service has always been very professional. We rely heavily on speed of service for our key account Clients in Belfast which H&M can deliver. We would not hesitate to recommend their services.