CL PLUMBING & HEATING SOLUTIONS LTD

As an architect I have had the pleasure of working with many fantastic tradesman. In this instance however, I would strongly advise against using CL Plumbing. Our experience was marked by poor workmanship, lack of professionalism, and ultimately complete abandonment. Partway through our build, Ben left for Canada with no warning and no alternative contact. We experienced multiple leaks. One pipe was spraying water onto the underside of the floorboards overnight — only discovered by chance. I had to lift the floor and temporarily tape the pipe myself to prevent further damage. Several of the junior plumbers appeared inexperienced and disorganised, openly arguing on site and shouting things like “don’t do that” while working. As a paying customer, it was deeply unsettling to watch obvious mistakes being made inside our home. All the copper was taken from the house without my permission. Thermostats removed from radiators, which I had fitted new 12 months previous and which were to be re-used, so now we have a mis-match. Little things, but it shouldn't be happening. The final issue was another leaking pipe to a wash basin. After several failed attempts to “dry it out,” a section of plasterboard was finally cut away, revealing the cause: two copper pipes had not been soldered together properly. The absolute basics. By that point the plasterboard, skirting, and stud wall were mouldy and partially ruined. Ben’s only response was to forward the phone number of a plasterer, who didn't reply. A customer should not be left to organise and fund remedial works for damage directly caused by a contractor’s mistakes. This was reported in July. It is now January, and there has been no response. Once payment was taken, communication stopped entirely. Unreliable and unaccountable.

Friendly and regular communication to arrange date which worked well for us, swift and efficient service, advice given on what to do going forward as we have quite an old boiler, and then happy to discuss and provide reassurance for any worries we had afterwards. Thanks Ben!

Great clear service from start to finish, work all done to a very high standard and all handover very easy to understand and everything working perfectly! Would recommend.

Over the years I have had several companies undertaking work in my various houses but Cl Plumbing & Heating Solutions Ltd is the absolute best company I have had. A very professional and pleasant team and excellent work done.

Amazing job, professional boiler installation, would highly recommend Ben and Reece

Ben and his team fitted a Vaillant boiler, I’m really impressed with the level of professionalism displayed by Ben! His communication is impeccable from the enquiry stage to the completion of the works. Very clean my wife didn’t have to clean after they finished the job!

Ben and his team recently installed my new bathroom and I couldn't be happier with their work. They demonstrated a high degree of professionalism at all times and took evident pride in completing the work to a high standard. They even liaised closely with the bathroom supplier, which made the whole process go extremely smoothly. I'd happily use them again.

Brilliant service from start to finish. Fitted us with a new Vaillant boiler in a different location to our old boiler, within a week of quoting. They did a very clean job and was exactly what we had hoped for. We can’t recommend and thank them enough for their service

Ben’s team recently completed a refit of our two bathrooms. From first meeting Ben, when he came to do the quote I felt confident that he understood our needs. Communication was excellent - timely, detailed and clear - and throughout the project we were kept informed about progress. The fitting team, led by Ryan, worked really hard, every day, sticking to the timescales and going above and beyond to ensure the job was completed to a high level of quality. I have no hesitation recommending Ben’s company and I will certainly use them again for any plumbing, tiling or heating issues.

CL Plumbing did an excellent job in replacing my hot water cylinder and immersion heater in a tricky confined space. The original quote was very clear so I knew exactly what was proposed. When it came to the work itself, I was without hot water only for the minimum time possible and the work was completed promptly and tidily within one day and in line with the quote. I have used CL Plumbing before, and would certainly use them again.

I had a full bathroom fitted by Ben and his amazing team, the communication with them was excellent and they turned up when they said they would. The kept me informed and listened to any concerns I had. They changed things I didn't like and cleaned up after themselves. I've since had then back to check the radiator, nothing wrong with it just me being silly but it was no problem for them. They also fitted me a stop tap. Couldn't recommend them enough. 👌

Ben and his team replaced our boiler and hot water tank. Ben is extremely efficient and communicative and really knows his stuff. I looked up about replacement boilers and found 'The Heating Hub' who discuss how to set up condensing boilers properly. Most people apparently do not get the most of of them . Ben was recommended by them and has set it up correctly. I await lower gas bills!. They left the site fully tested and working and clean and tidy. I will certainly use him again and recommend

They come highly recommended by ourselves.

Had my bathroom completely redone just before Christmas and couldn't fault this company. Ben was responsive and reliable from start to finish. Ryan worked really hard every day and did a beautiful job even when there were unforseen challenges. They worked long days and kept to schedule. They were really helpful with any questions or issues and advised me on what would work best. They left the place clean and tidy and were really accommodating with my pets too. My bathroom now looks amazing and I couldn't be happier with the finished job. I'd recommend them to anyone.

Had 2 upright radiators fitted. Very pleased with the turnaround time from initial enquiry to getting them fitted. The guys fitting the radiators plus the Plasterer were great. Very polite and just cracked on and dud the job. Very happy overall and will recommend them in a heart beat.

We had a really great experience with Ben and his team on our full bathroom refit. They came recommended through a friend of a friend and they were efficient, communicative and professional right from the start. Ben came round to assess the job then sent a thoroughly detailed quote with a breakdown of every single bit of work, meaning we were able to check that everything was as we wanted well before the work started. I emailed back with a couple of small tweaks to the work described and a new quote was sent over the next day. The quote itself was very reasonable for the work we were carrying out and was similar or better than other quotes we received. When the work started Ben emailed every day to check in on progress and update us on the plan/timings for the next day, despite being incredibly busy doing emergency boiler repairs himself as we started work just as the cold weather hit. He listened to any preferences and passed them on to the team and he answered all our questions and concerns very promptly and well. We had plumbers/bathroom fitters, a tiler, electrician, plasterer and silicone fitter working across 2 weeks, all of whom did an excellent job and were very easy to have around. Everyone was friendly and considerate with noise and mess (there was barely any at all). All of our requests were implemented, they kept us up to date with progress and let us know in plenty of time if there was anything we needed to sort ourselves. They made sure everything was working fully before leaving the site and the couple of very minor snagging issues we found afterwards were resolved a day or two after we raised them. We were so impressed with the team we have already asked Mike the plasterer (MD Plastering) to come back to do more work for us and we would definitely use CL Plumbing for any jobs in the future.

Really good service, each time we have used Ben. Always very helpful, I have used a few plumbers in the past but am very happy we have now found Ben and his team, I wouldn’t use anybody else. Ben’s team come back each year to service my boiler among other jobs. Recently had my central heating cleaned, the guys were friendly as usual nothing is to much effort they leave the house very tidy and are really helpful.

Very helpful when our boiler broke down. They tried lots of things to get it going, and when it was clear it was simply worn out, were able to book in an appointment for a replacement swiftly. They were extremely knowledgeable, and kept us informed through the process. The pricing was reasonable for the level of expertise and professionalism they showed. I also liked the slick quote and payment software, it was super easy to deal with. A big thank you for your help!

This firm really is a five star outfit! They're polite, helpful, always on time & they're tidy, always cleaning before they leave each day. I thoroughly recommend them!

They did the boiler service and replace electric shower for me. Good communication, well explanation, professional with bargaining price.

Great job, would highly recommend. The guys were on time, tidy and courteous. When a couple of items needed replacing due to a crack from delivery they came back quickly after the job was complete and sorted it for us. Final bathroom quality was spot on. Would definitely use again.

Review for Cl Plumbing and Heating....... Ben and the team at CL Plumbing were the right choice for our new heating installation. Prior to install, they gave us an excellent detailed quote, came over and answered questions and were very accommodating. The install took a little over 2 days and was very straight forward. They were very meticulous about keeping the house clean whilst they worked and were regularly cleaning up areas that they worked in. They showed us how it all worked and made sure we were happy with everything before leaving. 100% recommend them for any Plumbing or heating job you need.

Employees were polite and helpful. They did an excellent job and left everything tidy.

Asked this team back as immersion heater stopped working properly. Again professional job and high standard fully recommended.

Another excellent job from Ben and his team. They put in a complete new bathroom for us last year, and we had no hesitation in employing them to refurbish our downstairs WC this year! Great communication from Ben and Ryan, and we are delighted with the result. Thanks again for all your hard work, Sandra & Terry, Nailsea

Installed a fabulous new boiler at short notice when our broke on Christmas Day ! Thank you so much

Great job handled quickly with easy communication. Thanks very much!

Great job by Ben and his team first sorting out our new radiators & Heating and then our bathroom refurb. Communication was excellent and everything was organised well. Very happy with the finished work, a couple of little snags were happily seen to. We already have Ben booked in for some more plumbing jobs and will be looking to use his team to refurb our ensuite in the near future.

Ben was fantastic. He gave me guidance on what was the best outcome to sort out our boiler and his customer service was faultless. The best route for us was to go through Bosch. Ben was very professional, he even followed up with a text message the following day to make sure everything had been sorted with Bosch. Would highly recommend.

Ben first supplied and fitted our new boiler, after our old one gave out at unexpectedly. We were very happy with quality of work and ease with which we got a competitive quote and got everything booked in, so we booked Ben back in to refurb our main bathroom. Ben was great in project managing everything, including sorting all associated trades (plastering, tiling, carpentry and electrics) in addition to plumbing. He clearly communicated progress during the job, and helped resolve some unexpected issues during the refurb, as well as dealing with a small number of snagging issues after main fit out was complete. Would highly recommend to anyone.

Great company, came out at short notice after someone else had let us down and fixed the problem quickly.

Really excellent service - Ben solved our problems quickly and with a minimum of fuss. I thoroughly recommend CL Plumbing and Heating and would not go anywhere else.

We just had Ben to fit a new radiator. Amazing service by Ben. Ben turned up and assessed the room and worked out what needed to be done. He then carefully removed the old radiator and fitted the new one. He then put the room back together so you wouldn’t have known he had been. A great job. I would highly recommend him.

Ben and his team did an excellent job installing my new Valiant boiler and Nest thermostat. Would highly recommend them.

Excellent service from start to finish. Ben came out extremely promptly when I enquired, looked over everything and had a quote with us in a few days. We needed our boiler moved from downstairs to up, toilet / basin moved and other odd jobs for a new kitchen. Nothing is too much to ask and I had a lot of questions!!! Quote was reasonable and all alterations I asked for were dealt with promptly. The first phase has been completed to a high standard and I look forward to the next phase. It’s a massive pleasure to have Ben carry out the works for us and I would not hesitate to recommend him. It is extremely refreshing to find good workmen with such clear communication and patience like Ben. If only other tradesmen could follow suit. We are so pleased that we’ve also booked him in for a bathroom refurb, Ben is our go-to for any further works needed. Many thanks again to him.

I think Ben needs bigger underwear. He should really wear them outside his trousers. Superhero? Maybe a little OTT but a really nice trustworthy guy. Thank you so much for treating our little job so seriously. We have used British Gas up until now for our heating but I think they have lost a customer to you. 1000% recommended and that's not exaggerating.

Ben and the team were amazing. They renovated our downstairs toilet and main bathroom and it was an absolute pleasure having them do the work. From start to finish they were reliable, professional and tidy. They did everything they could to make sure we understood the process and always ensured we knew what was happening at every stage. The bathrooms just look amazing and the process was so easy - from quote, through to the work and with customer care. We couldn’t recommend them enough.

I cannot fault this company, Ben and his guys completed the fittings in my utility/shower room to a very high standard, going above and beyond when things did not go to plan. Nothing was too much trouble. The customer service is outstanding which is a rarity these days. I will definitely use again in the future.

Ben and his team completed the plumbing for my commercial property on schedule, and with a competitive price. Ben understood exactly what I was looking for, and was able to adapt and deliver upon my vision. This included installing a second toilet suite (with macerator), and fully plumbed kitchen with sink, hand wash basin and access points for dishwasher and ice machine. After opening, a small snag list was dealt with efficiently, effectively and immediately, with no qualms or additional costs. And added to this, I found Ben to be very engaging and good humoured, which made the job even more satisfying. I would not hesitate to recommend, and will definitely be taking any further business directly to him. Thanks for a job well done!

We had a dripping fitting behind our new washing machine and needed it fixed before electrical work started the following week. Ben arranged a visit quickly & sorted it in just a few minutes. Was friendly & polite. Only reason why it wasn’t a 5 was because he didn’t ring me when he couldn’t find the right house (google maps takes you one street over) but waited until he was at the next job which wasted a bit of both our time. All else great.

Ben arranged a date promptly and fitted my outside tap very quickly on the day, good service.

Ben was absolutely fantastic. He was able to offer me an estimate for my leaking sink almost immediately and then came over within 48 hours and had fixed the problem within 20 minutes. He took the time to explain what the problem had been too. Ben was friendly, communicative and we will definitely be calling upon him again for any future plumbing work.

New unvented hot water tank installed by Ben. All completed in a single day with no issues. I would happily recommend Ben and will use him again in the future.

I have no hesitation in recommending CI Plumbing & Heating. Ben has undertaken various work for us including the installation of a new under floor heating system, which we are very pleased with. Ben's workmanship is of a very high standard; he works quickly, cleanly and with sympathy to our home. Above all else it is evident that Ben cares about providing a good service and will go the extra mile. We will certainly use Ben for any future work we need.

I’ve been using Ben’s services for a while now. He’s ever so helpful. Professional, polite and always happy to advise if you’re unsure on what/how you want things done. Every job completed to my satisfaction. Would recommend him to friends and family. Well deserved 5 stars!

Ben was easy to communicate with, responded quickly & honestly. The work was done efficiently & our house is much warmer for it. We would definitely use this company again & recommend them to a friend.

I would definitely recommend this company, when I had a problem with my boiler Ben helped me straight away. He was very informative and talked me through everything. He explained what was wrong with my boiler and how much a replacement part would be. He made me feel very comfortable in what was a stressful situation! He got the part promptly and was replaced within a day. A few days later he followed up with me making sure my boiler was working and all was okay.