SPR Heating

I contacted SPR Plumbing through a mate and, having not always had the best experiences with plumbers in the past, I genuinely didn’t know what to expect. What a breath of fresh air. I did a walk-round with the owner at the start and explained exactly what I wanted — replacing our very old boiler with a complete new system, including new flow and return pipework for the radiators and relocating the new boiler into the loft. From start to finish they were brilliant. They listened to what I wanted, gave good advice where I wasn’t sure, and just got on with the job. The standard of the pipework and installation is absolutely fantastic — really neat, professional work throughout. They were also very clean and tidy while working, and made a point of clearing up properly after themselves each day, which makes a huge difference when you’ve got people working throughout your house. What impressed me just as much was how quickly they managed to get everything done. Once we’d sorted the parts and agreed the job, the whole installation was completed in around a week and a half, much quicker than I’d expected. It’s genuinely refreshing to find a company that turns up, does what you’ve asked, offers sensible advice, keeps things tidy and takes pride in the finished job. Very impressed with SPR Plumbing and wouldn’t hesitate to recommend them.

WHEN THE HEATING FAILS -AND SO DOES THE SERVICE! SPR Heating Ltd was engaged to carry out extensive plumbing and heating works as part of a major house extension, including a new boiler, underfloor heating, and plumbing to multiple kitchens and bathrooms. The agreed cost was £19,578. From the outset, the installation was problematic. There were repeated issues including leaks, incorrectly positioned pipework, and work that required multiple return visits to correct errors that should not have occurred in the first place. The heating system failed to operate properly from the beginning. After final payment was made, communication from SPR Heating Ltd effectively ceased. Numerous attempts to make contact via telephone, email, messaging services, and registered letters have gone unanswered since 2023. Due to unresolved issues at both first and second fix stages, we were forced to employ an independent, qualified heating engineer at our own expense. This engineer confirmed that the system had been installed using pipework that was not correctly sized for the boiler, resulting in ongoing performance problems. The consequences have been significant. The work cannot be signed off, and we are still unable to obtain a completion certificate for our extension, as no other engineer is willing to certify the original installation. Based on our experience: • Communication was extremely poor after payment • The standard of workmanship was unacceptable • The work did not represent value for money This review reflects our direct experience and is shared to highlight serious shortcomings in fulfilment and aftercare.

Always great service from Matt and SPR. Reliable, helpful, friendly and professional. Highly recommend.

Matt attended at short notice for repair of a leak in the loft. He was professional and repaired the leak. Detailed invoice and great communication throughout. Thank you.