BTU (Installation and Maintenance) Ltd

A very strong and reliable company when it comes to refrigeration and air conditioning systems.

Never answer the phone, ive had heart transplant and no heating or anything 2 weeks now

Camden Council is using BTU for repairs wasting the taxpayers money for nothing their services are so poor my boiler broke down and job was raised with them trying to contact them over the phone on queue for hours no answer

I don’t know why Camden Borough Council is using this company to do the maintenance work for its houses.I had a new Boiler fitted in my flat, with in two year time I had several calls with fault to get fixed a new boiler and every time with the same kind of issue . I found the company unreliable and unprofessional, they keep cancelling appointments at last minute with similar excuses that they don’t have parts to fix the problem even after attending the job wasn’t completely resolved. Not good enough to get such contract from the council.

The worst ever. please keep away from this company save your time ,your energy,and your money

Cowboy plumbers! Do not use! 90% of these incompetent plumbers don't even bring/have the right tools. Joke of a company.

Do not use this company. They installed a boiler for my now deceased grandfather and following his passing we’ve had another firm, Bosch specialists, to inspect the boiler due to a fault. It turns out that the original BTU installation was dangerous, would not meet safety standards and the boiler now needs replacing due to the terrible way it was installed. Not only this but it’s double the size that was needed. So they ripped off my grandfather, installed a dangerous boiler that other engineers won’t touch and we are faced with a £6k bill to replace it.

John Cousin came & removed an old immersion heater boiler with the tank & re installed and wired up with new pipe work & all the trimmings a new combi boiler,.... His work ethic, ethos, proffessionalism and dedication to the perfection of his craft was second to none and iff I could give him an 11 star review i would,.... He is a major asset to BTU maintenance in every way shape, fashion & form & I'd highly recomend him & the services he provides for BTU maintenance in the biggest way,.... Top Stuff, tripple thumbs up.... 👍👍👍

My boiler broke down in Spring 2022. It was only 7 yrs old. This was due to bad servicing and lack of fixing leaking water pipe in the heater which should have been noticed at an earlier service. They now..after 3yrs last service..have the nerve to ask for £474 for what i dont know. Must be for wrecking the machine!

Great people . Good service

Extremely unprofessional, we kindly asked the person who came to fit us new radiators if they can wear shoe covers to protect our rugs, he abruptly said "NO." We then asked if he can wear bags instead and he was so angry and responded "NO. I'M GOING THEN." - we asked why he was being this way since it's a simple ask and should be met with a respectful response, he just threw a strop and left. This has been one of my worst interactions with someone who came to provide a service at home. I am glad he left since I was so uncomfortable with his anger, I felt like I could get attacked if I said anything else. I am now left with no heating for my 85 year old mother in law. When my husband made a complaint over the phone to 'Amrita', she also responded unprofessionally stating that it was acceptable behaviour since our lift was not working! This is not out fault?! In addition, what did they do during covid? How can shoe covers be so foreign to them? I am shocked by the behaviour all round, it seems this is how they are trained. As a doctor who also provides a service to the public, I would never treat any member of the public with even a minute amount of the disrespect that was shown to me and my family today.

Great people nice to do business with.

Did not answer phone for over 50mins

Have used this company for servicing and repairs for our warm air heating system and boiler since we bought our property, so did the previous owners. Called Friday asking for a call out as the pilot light for the water would not stay lit. Told they were not busy and they would call back, chased, no answer all day, chased Monday and was told they no longer deal with domestic Customers! Had another contractor out to service and repair. He reported it hadn't been serviced properly and had about 6 years worth of dust in the fan not allowing it to turn, it was a fire hazard. The top part of the boiler above the filter hadn't been cleaned at all. I am horrified that I but my faith in these 'professionals' thinking it was keeping my family and home safe. The certificates are not worth the paper they are written on.

Absolutely poor service. Had no hot water for one week due to a broken boiler. Had to unprofessional engineers come in during the week both were clueless about the job. they also lied saying that they would come the following day to fix the problem as a part needed to be ordered, it turns out the person that was meant to show up, Who is in Holidays the next day. So he blatantly lied about coming the next day. would not recommend them at all, use A different company.

We had a BTU engineer (under contract with the council) come to repair our boiler. When he left there was a smell of gas, which continued to smell for days after. We started feeling unwell which was due to carbon monoxide poisoning. This was due to the engineer not tightening a part properly which let out a slow gas leak. Previously they have been alright.

BTU attended our home today to fit our boiler. Upon arrival, he was not wearing a mask; when asked if he would be wearing one, he said "I've already been vaccinated." . the polite way to have dealt with it would have been to ear it unless he is exempt. he started walking around the house and was closing all of the windows without asking us. When we asked him why he was doing this, he said he was cold and couldn't work in cold conditions. We left the windows open because we are in a pandemic!!!The worker then proceeded to say we don't need all the windows open and that "he doesn't want any problems" . you don't come into someone's home and adjust things for your comfort and needs without asking the person first. very selfish and wanted his needs to be prioritized above ours in our home. As another reviewer pointed out, I detected a micro-aggression/ racist behavior here. Our hot water is no longer working after he visited. he breached covid guidelines. company ignores complaints

Had to chase for a copy of the safety certificate 2 years in a row. When received ,its wrongly written up claiming I have appliances that I don't have....A Legal document that has innacuracies within needs correcting BTU.

Brilliant service. If it's not in stock which is rare... they'll get it

Very thorough and knowledgeable engineer. Prices were reasonable and as advertised.

BTU installed a Vaillant boiler for my parents which broke down under warranty. Engineer takes 10 days to turn up and does not have correct tools - another 4 days before he can get back. My parents who are in their 80’s and not in good health are having to cope in an unheated house running up an electricity bill using an electric fire - totally unacceptable from a company which allegedly prides itself on its accreditations and customer care. It is a real disgrace and they should be ashamed of themselves. My father tried to escalate but the Manager in charge is on holiday and to quote my parents “the person left in charge is the don’t care type”. Following on from “the fix”, after a cursory check and job done, half the radiators are not coming on. Of course it is a Friday so nobody can get back till Monday! Arthritis doesn’t cope well in the cold. Slapdash and uncaring.

worker was very polite and new his work very well would have them do work again any time