City Technical Services (UK) Ltd

Amazing service, very prompt response to a recent repair

The engineer came in did his work and was very pleasant. Excellent representative for your company

Staff include engineer were very helpful and respectful and polite totally recommend 100%

Very good at their jobs and they are all very friendly

Overall 10 out of 10 came into the property diagnosed the problem, explained what was wrong, explained how long it will take, throughout the whole job Bernice explained the process, need more engineers like her to be honest, was very professional the way Bernice presented herself and the company. Bernice tidied up after job was completed you wouldn’t have known she had been there.

Great

Polite and professional as always.

Had our boiler inspected and then repaired by Gordon this week. He was extremely polite and informative throughout. Nothing was too much hassle and spent as much time as we needed explaining everything

I am very pleased with the work performed. The furnace repair was completed quickly and efficiently.

Plumbers who called to my home where so respectful, a credit to there company, full uniform and informative of how my situation was.

The engineer was pleasant and the work carried out was fast and efficient.

Two friendly, well mannered lads that were efficient and very knowledgeable. They are a credit to the company.

Brilliant company highly recommend they come out right away to help you!!

From all Staff and Boiler service good Customer satisfaction

Excellent Service, Care and Professionalism! I couldn’t recommend this gas company highly enough. They installed a new boiler and a complete central heating system for my Mum who is elderly in her 89s and lives in a bungalow in her own, and from start to finish, their service was outstanding. What really stood out was the compassion, kindness and respect they showed towards her and her home. They took the time to make sure she felt comfortable and reassured throughout the work, treating both her and her property with the utmost care and consideration. The quality of their workmanship and their thoughtful, professional approach gave us complete confidence in them. In fact, we were so impressed that we have continued to use them every year to service the boiler and central heating system. It’s reassuring to find a company that not only does an excellent job but also genuinely cares about its customers. We wouldn’t hesitate to recommend them to anyone looking for a reliable, trustworthy and considerate heating company. A truly excellent service from a company that puts its customers first!

Came to block of a gas fire that needed removing easy to contact great customer service engineer was efficient and friendly. Job done with no issues great service highly recommended

Great service as always and such a lovely engineer who attended, no complaints whatsoever, very satisfied

Your workers were a great help sorted the problem tidied up

Excellent service

Absolutely outstanding service, we needed a couple of boiler’s installed in a very short time frame, these guys went above and beyond, within 48 hours they were delivered and plumbed in. The guys that were installing never stopped, very clean (nothing left on site), and a pleasure to have in our properties. Then the aftercare service was second to none, with a customer service call asking if everything was okay with the installation and if we needed anything, wow 😮 you don’t get that every day, and working in customer service myself this is something that’s goes a long way. If you are thinking of using this company, have confidence you will NOT be let down, I won’t use anyone else now. Thank you City Technical Services.

Chap came in and got the job done without any bother,good work done 👍

Very friendly and efficient service

Excellent service goes above and beyond to help.Highly recommend.

Perfect service from ian

Great work and very quick sorting my boiler

Really good service from this team

Never any bother and always polite and fixing any problems. Always helpful over phone as well.

Always prompt and efficient, engineers are always very professional and friendly.

Engineer delivered great customer service and was very informative

Gordon was excellent! He was mindful of the property. He was able to repair the boiler and took his time and paid attention to detail. An excellent repair and a very helpful friendly engineer.

The guys were very prompt. Knowledgeable polite and helpful. Explained all that they were doing. They were great 10/10

Very quick arriving and explaining how the boiler works thank you

I am very pleased with there service and would give them 5 stars

The work man was so good and helpful

I have been left without heating and hot water for nearly a week due to a part needing ordered. This is not the first time this has happened with this company. I had a missed call so i phoned back to be told the part couldn't be fitted that day and was lied to on the phone that an engineer had called me the previous day and left an email. 1. I had NO missed calls and 2. You can Not leave a voicemail on my phone. This calls into question your data protection as if someone was called and it wasn't me you have shared my personal detail to a stranger! There is no excuse for being left this long this should have been put through as an emergency there is no excuse for this.

Very good and quick for a response

Great no-nonsense experience from start to finish.

Great guys. Knowledgeable and pleasant to deal with

Very efficient and friendly service

Very quick very good

I can’t recommend Jason enough, he was a lovely lad and very polite. He done his job quickly, then went beyond this to notice other things missing or issues in the property. This was a quick call out too, as it was only yesterday it was booked. I appreciate his work and findings today.

Legend of a guy showed me how to work everything give the guy a raise 20/10

👍👍

staff are very good, very caring, they can come back

Friendly and knowledgeable

Engineer was friendly and polite. Office staff were helpful and informative.

Excellent and efficient service highly recommended

Work men were so polite and hard working, didn’t stop, had to work in a tiny space but nothing was too much trouble,(that was the boiler guys) I then had the electrician in, they were fantastic,so patient in showing me how to work the new boiler, It all got done in one day, no mess left, Honestly I am so pleased and grateful,

Great service from the engineer today - had our boiler working in no time.

Ian was very professional and polite. He repaired my boiler quickly and efficiently done ✔️

Engineer Bernice Wong was very professional. Made sure I could clearly see their identification before entering my home. Explained what work was getting carried out. New thermostat was fitted quickly leaving no mess. Explained how to work thermostat clearly.

Great Service. Engineer arrived right on time. Very polite and explained that everything is checked and safe. Also Engineer ordered a new Termostat. Thank You

Grateful for your help.

Efficient and professional. Good service and friendly worker.

The gas engineer was excellent but the ordering or parts very poor

Very professional and great instrument

Had city technical attend my property in a number of occasions for a variety of repairs, attendance time is normally very quick, jobs are done quickly and efficiently and the work area is always left spotless, wouldn't hesitate to use City Technical again.

Isn’t called today. lovely guy and fixed my radiator. Thank you

Excellent service! Engineer was pleasant and polite and called 10 mins before arrival. He completed the boiler and smoke alarm checks quickly and efficiently, hence the 5 star review!

Condensate box was leaking and sprayed all over new kitchen unit inside, Gary engineer investigated fully the issue and found end pipe worn , he cut the piece affected and fixed it, double checked system working and no leaks Someone was out yesterday from Mears and did nothing.

The guy showed me how to reset my boiler if it stops working again.

From start to finish everyone was exceptional and pleasant with everything about the repair and time to get it done

No complaints,everything handled professionally.

Boiler yearly inspection great customers service and very fast and efficient at his job guy was very helpfull courteous of my property pleased with boiler check

Engineer arrived very quickly and fixed the problem in minutes. Very pleasant man.

Amazing friendly staff

I found the job done satisfactory

Excellent service

Had my annual boiler check done today and I was very happy with the very polite and helpfull engineer who attended my property to complete the check.

Gr8

Friendly. professional. Easy to deal with

The guys came on time, did an excellent job, were very quick also nice to see friendly faces..... .

Gets the job done

Very good company, employees are friendly and helpful. Gets the work done as soon as possible, (depends on parts) keep you informed and up to date with times on visit and such. Council contract, which I am, so all work included as council tenant.

Excellent manners, very approachable, explained everything he was going to do. Overall very satisfied with the gentleman and Excellent job

Very happy with the service 😀

The staff over phone were amazing and calm. Engineer was amazing too. Spoke away to them while doing their job.

Had all my radiators changed good clean job very tidy. Lovely engineer very polite and friendly and a competitive price Wouldn’t hesitate to use this company again

Service of the boiler was carried out, the engineer was great....very friendly and kept me informed on what he was doing x

Great service very friendly

Very nice man, service was quick

Prompt and good work carried out, the gas engineer was polite well presented.

Very efficient and polite engineers who carried out the service of my boiler

Profesional

Very polite and respectful engineer, very prompt and the job was completed quickly

Engineer reported on time, described the work to be carried out, was respectful of property and had a polite and friendly disposition.

Had engineer out to service boiler, he was really professional and friendly and checked all he had to. Recommend them as any guy that’s been out to do any work is really nice

Very good service, explained when asked and changing appointment time was easy and quick

Barry Hopkins, James mslhollard, brilliant pair of lads, nice neat work, no messing around, good bit of banter, well worth the review

The engineer was dedicated to his work and was able to explain everything he check and fixed and confirmed that everything is good.

Engineer was absolutely brilliant arrived before appointment and I cannot thank him enough very polite and helpful

Brilliant customer service

Clyde Valley were very helpful with my issue Got very quick response, and problem was fixed , first class 👌

We had a problem with the boiler not lighting in the morning .One engineer came and did nothing. On a second call another engineer changed the board .....job done sorted. why 2 calls?

Excellent 👌

Quick and efficient tech

Fast and reliable service. Thankyou 😊

Great service and professional engineers

No complaints at all.

Very polite & efficient young engineer. Quick clean service! Thank you City Technical Services

Good friendly professional service

Very very helpful

Happy with every thing

I got my boiler serviced by a young man called Brian on Tuesday and what a lovely young man he was very thorough.he did an excellent job very Courteous and Very well mannered

Young man was very polite and respectful x

Great service. The engineer was friendly, professional and thorough, and the boiler safety check was completed quickly and efficiently. Very happy with the service.

Great company and staff.

Very efficient service

Ian was very helpful and explained how best to use the thermostat.

Cannot fault this team enough, never a drama. Always on time too

Guys at City Technical Service are excellent. Had them out today. Lovely young guy. Customer service great and communication of the work that needs carried out is excellent. Definitely recommend them 👍

Absolutely lovely engineer who Is a credit to the company.. carried out the task quietly and efficiently

Arrived as arranged .. work was completed . Explained what work was done .. very knowledgeable young guy

Very professional & efficient. Arrived on time & left my kitchen tidy. Also explained the changes in boilers as to how their maintained. Thankyou💯👏

Great service provided by Gordon, resolved the issue right away. Very polite and professional.

Quick service for routine boiler check.

Workers were super polite and proved quiet. And diligent at their work which at which I said , “I’ll jus let yous get on wi it”, and they thanked me

Couldn’t ask for anymore very helpful and reassuring. Boiler fixed with 20 mins. Polite and respectful A++++++++++ if they were only all this good. Engineer was Johnny Dinsdale.

Man was fab at fitting new boiler on time courteous,helpful,efficient and cleaned up afterhimself dont get all lit of work men like that anymore thanks for a greatjob/service.

Great friendly service

Fitted a new boiler today no issues guys were very professional very clean and tidy we were kept well informed from start to finish

Reception polite arrive when steted engineer service friendly and cortious Satisfied wiith service

Amazing experience from these guys no mess. And spoken through the job I was worried as I had just decorated. N they done there best to prevent me having to decorate again amazing work

Friendly engineers who quickly fixed repairs

Showed up quickly and heating sorted with no problems.

Very satisfied quick& efficient

Excellent service. Boiler now working as it should. First class.

This company has visited twice, they do an annual visit, and both times they’ve been so easy to deal with and very professional. The gent who comes is always pleasant and friendly, gets the job done super quick and lets you know what he’s doing.

The engineer was on time, showed me his badge informed me he was here to fix my central heating, he told me it was a water pressure problem, he showed me the part that was going to replace and I left him to get on with his job, all in all the job took 20-25 minutes(he had to go and get stepladders from his van) he was couteous throughout and there were no problems at all, he asked me to put my heating on and within two minutes the radiators had heated up, all in all a job well done.

Great service professionally done, efficiently and competent engineers. Tidy and polite. No issues and all questions were answered satisfactorily.

Ryan porter completed my boiler service today . Very thorough and informative. First Class service

I was very pleased with the work done

An excellent service by the engineer, hardly noticed him carry out the service he carried out the work diligently without any fuss, even though access not great. Well done.

Engineer was very polite and being on my own he made me feel comfortable when he was in my house.

Engineer was very respectful of our property and home He worked away quietly

Had boiler maintenance done. The guy that came out was good to talk to, very friendly and got the job nice and quickly. Also didn't make any remarks about my messy home. Very happy with the service. Thank you again

Excellent efficient service

Martin was very efficient and helpful with fixing my glow worm climapro2

Posting for my mum Elaine Graham great service.

Thanks anyway

Very helpful staff clean and tidy boiler man thankyou

Friendly and helpful. Recommended

Very friendly, professional, helpful, explained in plain English (no big words). I would highly recommend Charlie and City Technical Services.

Never thought I would be writing a review about my boiler service, yet, here I am. The job Charlie did was so professional yet, friendly. He was efficient and thorough. Gave us great advice. He deserves a raise. Thank you

Brilliant work ethic, has a good laugh and if i could put 10 stars i would, top knotch engineer. Wish more engineers would be like michael tbh.

Great communication good work friendly staff

Would highly recommend. All staff very helpful and friendly

The service I received was amazing quick and affective very polite well mannered , Ian C really well done thanks so much

Guys today were very polite and kind. Thorough and hopefully will fix the issue soon that was found.

The whole process was set up by the housing association and CTS,you can change the date if need be. The young man was pleasant,phoned about 10 minutes before coming.

Exceptional company to deal with..very pleasant engineers .. on time very professional...so delighted with their work...

The engineer was very professional And very plotie

Had my boiler serviced and fixed Excellent service very friendly staff and very quick in repairing the issue highly reccomended

Lovely old gentleman very nice and polite and tidy,

Outstanding work & super work guys 👍👍👍

Quick easy service

They are very best when get to do there work

had engineer to fix boiler came very quickly and done repair so we are very pleased

Guy doing the work was so quick and tidy I live myself and felt safe with him

Very polite. Very professional. fixed the problem in no time.

Our 86-year-old parents’ boiler had broken down yesterday and today the engineer Michael Shirley attended their home to repair it. They were extremely impressed with the engineer Michael from City Technical Services who came out to fix it. He was kind, courteous and professional throughout, and took the time to clearly explain the problem in full so we all understood what was wrong and what needed doing. He got the boiler working again quickly and efficiently, and we are very happy with both him and the service. A real credit to City Technical Services – highly recommended

Very quick and professional service

The engineer Ian C, was on time, completed the service and answered a non related service query i had. Tidy, professional and efficient work

Always carry out a good job, always professional and friendly Thanks!

Tidy work & didn't have to wait that long to get materials needed. Fitted 2nd visit around the days I was available & didn't take that long to replace thermostat

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Engineer very professional and efficient. Smartly dressed with ID. Extremely satisfied with my boiler service. Thanks

Boiler service and CO alarm replacement went as expected, on time, friendly and polite throughout and left no mess behind 👍

Very friendly and polite

Very polite and professional. Fixed the fault in no time and talked me through the problem.

Allways professional and fast at completing the task at hand

Had Michael out for a repair today. Couldn't recommend him enough. He got the job done very professional and even tidied up after himself and had amazing banter the whole time he was in. Michael you were fantastic and will 100% be using you again 😊

Had Dimitri and his partner out to fix a leak in one of my underfloor pipes. Great service, completely professional lads got everything sorted after a long day's work. Cheers city technicals. Calvin

Perfect boiler installation today and lovely gentleman who fitted named stevie service was superb

Very helpful n got work done in time

nice lads every time really quick and friendly cant fault them at all

Johnny Dinsdale was helpful, efficient, and resolved all our issues. Top work and much appreciated.

The guys were frendly, polite, well mannered, & respectfull!

Our annual service was carried out very efficiently and professionally by Ryan. Whilst giving the boiler a clean bill of health, he identified a small leak and advised that he would report it and an engineer would come back and fix it. Within an hour, Gordon appeared and just as efficiently and professionally fixed the problem, a perished washer in one of the pipes. I was very impressed with the service provided by City Technical Services

Very happy with work carried out engineer friendly and helpful 👍

Excellent service from the engineer Mark Nisbot.

The engineer was very polite and courteous also very tidy in carrying out his work

Hi we had Mark and Ian from City Technical out on 2 occasions. They were amazing and explained the issue we were having so we understood. We were very happy with the service. Top guys!

Reliable, great communication and feel very confident in heating engineer's knowledge.

Very satisfied with the company. Good telephone manner and good technical service. Efficient and on time.

Excellent service

From the office staff to the engineer it was very friendly professional and efficient 5 ⭐ all the way.

We have just had a very pleasant engineer (Michael S) in to repair a leak and also do our yearly service. Very polite and well mannered, explained what was wrong and how he was fixing it. Kept his work space clean and tidy!

Very efficient, kept the house clean and tidied up after themselves. Thanks to Willie Comrie

Engineer perfect

I had no issues ,engineer was very kind and helpful did a great job

Yearly inspection carried out quickly and no issues with arrival, duration and the guy who came out was nice, friendly and put things back to how he found them

Awesome work. Better than Glasgow's City Tech !! Keep up the great work. Staff were excellent. Catered to my mental health needs with complete consideration 💯 thankyou

Service engineer Alan was first class and very professional, well mannered and very polite throughout the visit to my property on 28th July 2026 for the annual gas safety check

The engineer was polite and friendly and very thorough he did all the checks on my boiler and fire alarms

All the engineers did an amazing job, and they were all really kind and understanding that I had kids. They also did a good job covered the carpet to make sure they wouldn’t stain it. Couldn’t be more pleased with their job and the new boiler. A special thank you to W. Comrie!

Fabulous customer service. Reported a fault this morning with boiler. Fast response and engineer was professional friendly and restored our heating system. Highly recommend

I was extremely impressed by Jason the service engineer who fixed the fault with my boiler, he was very professional and polite he explained the fault and kept me informed of the progress, very happy with the result. Kind regards Margaret Carson

Ian was very professional and kept us up to date. The repair was more complicated than expected but was completed timely. Thanks Ian

Amazing

Great Service from Engineer Ian Coffey 😀 Boiler issues sorted promptly highly recommend!

Quick and efficiant service on my boiler. Friendly enginer.

Good quality work and friendly staff

Brilliant service thanks Johnny drysdale

Boiler service caried out by a very professional engineer today, when he had completed the service he took the time to explain everything he had done and confirmed all was working correctly. First class service.

Very professional company.

Great engineer, very personable and friendly. Answered all my questions leaving me with great confidence in her abilities and knowledge.

I had Ian coffey and young apprentice attend,all I can say as a site manager is before leaving to pick up the spare part Ian put everything back together left nothing open,very safety conscious.returned 40mins(approx) later completed work.

I am very happy with the service from City Technical Services. The engineer was very polite, professional and helpful. He arrived on time, did an excellent job and left everything clean and tidy afterwards. I would definitely recommend this company. Thank you for the great service!

City Technical Services (UK) Ltd Michael Shirley carried out a brilliant job today repairing my gas boiler. He took time explaining what was wrong and how he was going to fix it. He has excellent customer service and was very respectful at all times when completing the tasks needing done while being in my home. He is a credit to his company,.

Very efficient and polite engineer

Guy was good

From start to finish excellent

Great service. Fast and efficient. Really happy.

Derek was out today to sort a problem with my boiler dropping pressure everyday. He was very kind and pleasant. Explain whats was wrong etc and just a pleasure to have sure a nice guy in fixing my boiler.

The workers were polite..... Didn't waste any time.... Just got on with the work.

Great team.

Job completed in good time. Engineer was very polite and friendly

Excellent work, arrived on time arranged, new boiler fitted, no hassle, no disruption to my house, cleaned up after work was completed, thank you

The engineer is always polite and professional

Some people always tell me that city technical are not so good at what they do but I have no problems with them. They are all friendly all very polite they always say hello to us.

Very satisfied with work done engineer was polite and curtesy

I was satisfied with the work carred out.The only thing a dont get that E1 means that i have run out of gas as i am direct debit and that should not happen.

Very efficient, plesent, clean up.. use this company often

Thanks nice job have enjoyable time again thank you 😊

Michael and Dom cane to do some jobs today in Grangemouth. They are absolutely brilliant lads with great communication skills. They ran extra miles for us. Highly recommended. So yeaaaaaaaaaaahhhh 👏👏

Great service and always on time

Fantastic service. Always on time and very efficient. Explained actions throughout the visit, 10/10 well done City!

Great and fast service thank you

Very friendly, and they always tidy up. I'm disabled, and would normally walk them to the door. The guys said, they would see their selves out, as they could see I'd struggle. Really great people.

CTS are very helpful, my problem was resolved in mins

What a fantastic engineer. Respectfull informative . 5 star service

Happy with service. Informed when engineer was on the way to me. Moving in to new property so the engineer explained the heating controls etc which was super helpful

Great service, very reliable and very helpful.

Very efficient

City technical came to service my boiler and the guy was absolutely First glass ,no mess or no issues fully recommend them

Very happy with the service i got

Thank you very much. I am very satisfied.

Very happy with the boiler check and the engineer was very professional.

Great company to deal with! Friendly, reliable and respectful, very prompt and efficient.

Very satisfied

I had to rearrange several times but each time was easy.

Very nice young man. Came in did his job and left, very polite.

The engineers were very helpful and as the younger one was in training all matters were double- checked. Very approachable and friendly.

Staff were helpful and very professional. Very happy with my new boiler.

I have only but praise foe the engineer that came out to fix my boiler today. He was prompt, polite(as always), very tidy and did an excellent job 👏

Good service

Very nice workers and good at there job

Engineer was polite and very professional

5☆ Mike and Jake were fantastic explained everything , went over and above . Lovely guys. Even replaced all my flooring which I didn't expect !

Zanah did a great job and listened to me as I told him I was smelling gas from my kitchen he was very helpfull and polite and detected the gas leak which other employees was not intrested in but Zanah was very efficient and as soon as he put his device in the cupboard it was beeping red,highly recommend this worker and he is one of your best employees, Very grateful to Zanah for putting my mind at rest as and anytime time I need my gas checked I would like Zanah to come to my property. 👍

Good fast service 24/7.

3 appointments, 3 instances of engineer being "unable to access" the property. 3 instances of me waiting in for the whole day. Absolute shambles

Inept company. Misdiagnosed an obvious fault. Twice! Unable to source available replacement boiler parts. Heating engineer made sexist comment. Heating engineer told me they ‘kick’ insurance jobs/referrals and bank £150. Office staff unhelpful. Five weeks without heating in Feb/March. Boiler insurance with Domestic & General complete waste of time. Would not recommend. BAXI engineers far superior, skilled and professional.

Shambolic. Poor communication, no estimation of engineer arrival time (which can be anytime 8.00-18.00) and it seems to take days to order parts which other companies can source in 24hrs. When the engineer did arrive, he actually caused more damage whilst trying to install new parts, making the problem worse. Scottish Power should be ashamed to work with them.

Disgusted today. Been in waiting all day up at 9. And by 5pm still no gas engineer to do my council boiler check. I call office. Engineer was at property and no access. I’m sorry but he was not here. I was watching for him all day and have no engineer on my ring door camera today. And I do have a working doorbell linked to Alexa who announces someone is at the door. No wonder rating is 2.7. Raging.

I'm not sure where to even start. Poor communication, slow supply chain (I could personally source the parts significantly faster than them) & unhelpful engineers who sometimes turn up. Unfortunately been forced to use them due to Scottish Power boiler care. Avoid if possible.

Cowboy firm they came out to do a service 6 /1 /26 they switched off my boiler told me carbon monoxide leaking into the floo they came back out on the 8/1/26 repaired the part said everything is working fine that me bye Mr logan I put my boiler back on great heat at last , 5 minutes later the engineer came back ask if he could look in the boiler as he thinks he left one of his tools in it ,he look in the boiler found the tool and said sorry you can't use the boiler there is a gas leak a small pipe is broken I was so Angry as ive had no heat for 2 days I asked will it be done tomorrow he replied they'll have to order the part in we'll give you heaters I phoned city technical they said the part should be in on mon it'll be fixed Tues 13/1/26 I stayed in by 1100 I phoned them again the part isn't in yet Mr logan it will be tomorrow before we can fix it so we'll see today that my wife and i are 65 i have alot of health issues including vascular disease and low grade cancer absolutely disgusted with this firm our housing association ROSEHILL are just as bad that now 9 days without hot water and 2 stupid electric heaters for a 5 apartment i don't recommend this company unless you want to live in a igloo for a week

Poor customer service disgraceful attitude and workers are incapable at performing their required job and fixing THEIR mistakes. AVOID!!!

Cannot begin to describe how disgraceful, disrespectful and unprofessional this company are. An “engineer” came out emptied an expansion tank but missed a leaking pcv valve and a dangerous defect. In addition he touched my radiator and caused it to leak. The company are refusing to sort the leaking radiator as apparently it’s “ my word against theirs”. In addition, Emma the manager was extremely uncourteous and failed to try to resolve the situation. When challenged about her mannerism being unsatisfactory she said “ I know, but we are going round in circles here”. My opinion is that surely any manager and indeed company should work with the customer to resolve issues and help alleviate and diffuse situations not admit to being rude and challenge customers further. It’s too late for me now but my advice would be for all going forward to avoid this distasteful company. Wish I could give zero stars.

I would like to leave a very positive review for Lee Rotchford, an engineer from City Technical Services Ltd. He was extremely friendly, professional, and approachable. He quickly identified the issue, replaced a part in the boiler, and everything started working perfectly again. He also managed to fix the radiator in the bedroom and make it properly hot — something other engineers had not been able to do before. I am very happy with the service and would highly recommend him. Thank you!

They have left my elderly mum for a week now with no heater or hot water after 2 so called gas engineer visiting terrible company avoid them !!

Had a lovely gentleman called David from your company was very kind respectful please say a massive thank you to David from Joan

Someone come out to do a SERVICE. Instead takes a part that he says is not working to leave a family run home & full time workers with no hot water told we will have the part next day. Get a call to say they don’t have the part & wont know when they will have it & continue to leave us with no hot water. After all we had warm water till this worker came out. As I said to them why not take a photo of the part we need instead of leaving us in this situation. Poor service.

Just would like to Thank Rory for coming out so quickly and getting my gas on again , lad was easy to talk too and within 10mins he had found and sorted the issue, Be having my Chicken 🍗 tonight thanks too Rory @citytech 💯 Happy ,👍

Poor company rude staff absolutely shocking if I could give 0 I would

They are literally the most incompetent company I have ever dealt with. After 3 years of cock ups, false information and rude staff. I was given £400 compensationf rom legal and general. Who are the middle company between Scottish power and CTS. Avoid! I've signed up with OVO boiler cover. Half the price and twice as nice.! They came to service my boiler for the first time and condemned it. Off the scale emissions reading and claim it's never been serviced. I was with CTS for 5+ years. Absolute criminals that endanger lives!

City technical has too be the worst company I have ever come Across at fixing boilers ? The operatives are rude and obnoxious as well as incomparent I have had issues for the last 6 month's too a year they spot a fault get parts then the people the send fit them wrong or stay in the kitchen for hours calling other workers for help them the latest issue was Friday 18th July the person they sent was too fit a diverter valve didn't put it on properly not once but twice flooded the boiler and my kitchen twice was in for nearly 3 hours left and 30 minutes later boiler wasn't working again no hot water every time they say its fixed it breaks down within minutes of the so called engineer leaving it doesn't work again my point is they doo more harm than good ,incidentally this is Sunday the 20th July now called yesterday Saturday told it needs another part but parts department shut till Monday. Also asked for a complaints form told my complaint has been lodged and a manager would call me ASAP you guessed it no one has called me no hot water all weekend not good enough.

Bunch of cowboys ,on 1 occasion a worker was very rude and aggressive to me ,and I'd advise people to go elsewhere

Received an email to inform me that my annual service was due on my boiler on 16th June for an engineer to come out on 30th June 2025 from 8am - 6pm. No engineer arrived and no courtesy call to inform me that the job had been cancelled etc. I’m self employed and lost a whole days wage due to this. This morning I received yet another email informing me that an engineer would be present on 14th July 2025. I had the decency to email City Technical and cancel the appointment and was give a short swift response “your appointment has been cancelled on our system, thank you”. No apology or explanation as to why the job never went ahead. If you’re looking for boiler and central heating cover, I’d highly suggest you look elsewhere. That is absolutely no way to treat any customer.

Thank you to the A Team, led by Dave Hopkins and his elite squad who replaced all the radiators, installed a new boiler and more and worked tirelessly and very cheerfully at our house this week. A big job in an old house completed ahead of schedule with kindness and consideration to boot and no questions were too much trouble. Thank you, we expected a nightmare and it was an exceptional job by this brilliant team of professionals.

I had a maintenance contract with Scottish Power who subcontract the work to City Technical Services. I logged a boiler fault which City Technical Services diagnosed as"Beyond Economical Repair". I called in a local Engineer who was able to repair the fault for £140 as opposed to £2,700+ for a new boiler! Additionally he estimated that I have another 5-10 years lifespan left in my boiler. Having seen the standard of boiler servicing and diagnosis of repairs, I won't be using City Technical Services and Scottish Power to repair my boiler again, neither can be trusted.

Absolute cowboys. Can't believe they still have customers.

The one star in this review is mainly due to the Engineer initially turning up on the day that we were told he would. We have boiler insurance through Scottish Power and this is who they instructed to attend. We had a problem with the boiler and also the pump beside the hot water tank. Was advised that the pump needed to be replaced and that this would have to be relayed back and I'd hear back once the pump had been sourced. I called the following morning for an update and nearly got my head bitten off for daring to phone and ask when my heating would be getting fixed. Don't phone us, we'll phone you was the response. This was the Friday, left it till the Monday morning when I called again and didn't get a positive update. Decided to cancel the repair and phoned British Gas who had an engineer out within 3 hours. There was nothing wrong with the boiler and the pump and he had it up and running in 5 mins. Aside from the engineer turning up on the first day, overall it was a bad experience with really poor customer service.

Show up, did nothing as the boiler was “working” even though we explained the problems. It took less than 12h to break down again, and since then we have been waiting. 5th without hot water or heating

We had an engineer in our house carrying out some work and in my opinion he is one of the most conscientious tradespeople I have encountered in my entire life Very professional in every way, friendly and sociable and kept us up to date regarding what he was achieving regarding the job His name was Sean MacDonald and he is definitely a credit to himself and the company Any company would benefit from his experience and attitude

No point booking a slot... they just come when they want

The worse outfit I've ever had the misfortune to have attend to botch up a repair, I can't figure out weather it's because they just can't do the job or just don't give a dam how it looks, and have never been given the right information on the job their there to do. And no,one's ever held responsible. Its a nightmare reporting a repair and when they finaly turn up you get a , ( i dont know who's responsible for that and ill get it sorted, thats usually the last you see them, theirs no consistancy in the work whatsoever. Beware ! Thell not be back in my place, their banned. Costs to much to correct the mistakes !

Receptionist taking phone calls should be fired for her extreme rudeness. Interrupting me in the middle of my sentence couple of times, barking on me while I was asking for help is not I’d expect. Not talking about how she handled my query. Leave the job, and find something else where you don’t talk to people, so others don’t struggle, if you don’t like it.

Had an issue with my boiler. Gave the company a simple instruction for their engineer who ignored it completely. When I called to make a complaint I asked to be put through to a manager or the complaints department. The guy said the manager was just going into a meeting. I asked several times when he would be available and wasn't told. I then called back a couple of hours later and asked the same thing the woman then gave me the run around demanding I provide her with the information before claiming she was a manger herself. When asked why she did identify her self as a manager during the earlier part of the call she decided to talk over me saying she did give her name. Glossing over the fact I had asked to speak to a manager no fewer than 9 times. They have no clue what they are doing and have no respect for their customers. And don't seem to be able to tell you anything factual. Close them down and don't hire any of their engineers. Avoid them. Suffer frozen winters and illness before using these people

I cancelled my 1st appointment because I had bronchitis. Arranged for them to come a week later. Since then I've had two letters one from housing and one from company saying I didn't allow access. Perhaps if the call centre relayed the cancellation and new date these letters could have been avoided. Really stupid giving you a number to arrange a suitable date when it's useless as message isn't passed on!!

Had a man from the council out to do the yearly inspection and he felt the need to ask me if I “really needed my heating on as my house was warm enough” and proceeded to turn it down for me despite me asking him not to and telling him I was trying to dry my clothes (not that I should have to explain this in my own home). He then told me that I only need to have heating on when it’s freezing, that I shouldn’t ever have my heating as high as it was and there is “just no need”, went on and on about when to use my heating, then explained how to turn it up and down to me as if I was 5 years old. Blatant sexism. I am an adult woman who has lived in this house for 8 years and why some man felt the need to explain MY OWN heating to me and how to use it is just beyond me. Still cannot believe that he decided that MY heating was too high in MY house and turned it down as if he has any business doing that.

What a complete waste of time this company is. I am with ScottishPower and this is who they use for boiler insurance and servicing through domestic & general. The engineer came out to carry out annual service and found sample pipe where he connects a diagnostic device to had snapped off. There was leakage of carbon monoxide at this pipe and he made safe until a new part could be fitted. I also mentioned an intermittent fault code that went down in his report. I paid domestic and general £99 call out for the repairs to be done and then get notified by “city technical services” that the job can’t be done because of an access issue. There was no mention of this from the Engineer on the service day. The boiler is in the loft and there is plenty access to get off any covers and casings although being in a confined space. What am i supposed to do apart from cut away joists and half my roof off to make life easier for him? To me he didn’t want to do the job because there was not 6 foot of clearance around the boiler. All in all it has been a stressful event for me and have cancelled my Domestic and General boiler insurance and getting my £99 call out fee for a job that was never going to happen unless i demolished half my loft. Domestic and General need to stop using these amateurs.

Absolute joke of a company 5 tines to Look at why my boiler needs reset every time I put my heating on! Dont know how to fix it. I asked for a new thermostat stat valve to be out on a radiator and it fell Off after a day! And 5 visits does not include times where they didn’t show or said they had been and no one was home when I was!! Shocking company 😡

Booked an afternoon appointment with City Tech, ( they call it a " request" like they're doing you a special favour). Wasted four hours waiting for nothing. When I phoned to find out why no show I was told " the engineer was at your home at 3.55pm," ( a blatant lie , either by the engineer or the cheeky, ignorant receptionist, or both working in tandem.) To expect folk to wait in all day or all morning or afternoon for these unprofessional piss taking liars to show up / or not is a complete joke. If you own your own home and need your boiler serviced or annual gas checked ?, I recommend you go elsewhere.

Well, some people have very negative views, that is their perogative. All I can say is that every step of the process of a new boiler and installation of radiators has been not only been seamless but the guys involved have been fantastic from start to finish. I cannot recommend the two blokes yesterday enough, I'm just sorry I don't have their names. The project manager from a few weeks ago made it run like clockwork. Icing on the cake was the hoovering, really this was a great effort, cannot recommend highly enough.

Had a lovely guy out LEE absolutely great service lovely chat with him fixed it with 10 mins great service thanks xx

We have had a leek from the boiler since last week. They have been out 3 times. They said they can't find a leek. I showed them a video of water leeking from a valve.. they came out today. Guess what it's still leaking

Jobworths. Do not use. Leave you without heating and hot water. Fail to do what they promised to do.

The worst company in the universe. Unprofessional and inexperienced engineers are there.

Just saw someone almost knocked down by one of their van drivers going way too fast as pedestrians were crossing at a junction

Never turn up when scheduled, claim to leave cards and voicemails but it never happens. Office blame the engineers, engineers blame the office. No communication with customer. 3 times they’ve “serviced” the boiler under contract from Fife Housing, but still haven’t repaired it! Shambolic.

Came out sorted the problem polite 👍

This company are totally incompetent we have had no hot water in our house for two weeks and counting and as far as I can make out we will not be getting it fixed anytime soon. The first person they sent arrived when I was picking up my daughter from school I was out of the house for ten minutes and when I phoned the number 5 minutes after the time on the slip put through the door they refused to come back The second person they sent said he had no idea how to fix the boiler as he had only been in the job two weeks and wasn't even trained The third person fixed the wrong part of the boiler The fourth person again wrongly diagnosed the problem but still ordered the wrong part anyway The fifth person said they knew exactly what the problem was before they even arrived but he did not bring the part to fix it because even though he was right they have to wait until he came before they ordered the necessary parts It is now 2 days before Christmas with no hot water and this company are still messing us about DO NOT USE THIS COMPANY

Had to give it one star, changed appointment last and they came on the wrong day, sent me a letter saying if I wasn't in this week they would force my door in, sat in all day today and they never turned up, waste of a day

Left with no heating,hot water or gas cooker for 7 days couldn’t get the part they told me.0/10

4 days without hot water, heating. And it’s impossible to get services of an engineer.

the heating engineer (chris) was very friendly and kind, he listened to what we had to say and had the problem sorted in no time. thank you ⭐⭐⭐⭐⭐

if i could give ZERO stars i would- this is the 2nd time we have been let down and blatantly lied to by these cowboys...unfortunately we only need to use them as its through our insurance.......always have the same old excuses of "the part didn't arrive, the part arrived damaged, the manager is in a meeting, etc etc" . over a week without hot water- the girls on reception have a terrible attitude- not helpful at all. never get the call backs that are promised. Managers hide from their responsibility. every time we get a yearly service there ends up a problem.

House sitting with grandchildren and boiler stopped working. Scottish Power sent City Technical (Shaun) out…Genius engineer spotted fault in seconds and fixed in minutes… Nothing but praise… Great call centre staff and brilliant engineer… Dream Team!

Service is first class from the call centre to the engineer, weldone to you all

Avoid completely how they have council contracts I don’t know. Don’t return calls for appointments, turn up randomly cut off gas and then laugh when you call. Leaving me with no gas to cook, heat or wash kids and newborns in the house. Operator sniggered at this just repeating nothing I can do. Wrong information given a number of times, no managers available and just telling you someone will be in touch

I'm going to be as fair as I can with this review. Like some other reviewers on here, I have had some serious issues with the workmanship carried out with my previous boiler system. And an engineer has had to come out and make good what was left. In two cases, I had to call the gas board out and the they capped my gas until the system was made safe. But, as said, although it was a pain in the backside, they came out the same day. In August, I decided to purchase a new Combi. And as I said, to be fair and honest, it was a week between the initial inquiry to the day of installation. The guys arrived at 8:00 and were away by 4:30. Now you would expect some upheaval and the guys that came didn't make as much mess as I had expected. The workmanship seems to be holding well and I've had no reason to call them out - all is working fine so far. The main chap managed to alter the original pipework so that no new pipework was required. That much I am grateful for. There was no damage done to the house interior. Therefore, I can only say, that the most recent work carried out in the replacement of my boiler was very good, and at time of writing this review, working well.

Insured through ScottishPower boiler care and they subcontract to CTS. Boiler serviced by CTS 3 weeks ago, at the end of my boiler cover term period. Everting passed (apparently). I had BritishGas engineer in yesterday to start a new boiler cover plan. BritishGas have rejected to cover my boiler as the operating pressure is well below what it should be. I showed BritishGas the report completed 3 weeks prior and BritishGas have said the results are inaccurate and suggested deliberately, as the part that is needing replaced is circa £700. BritishGas also had to resolve a leak inside the boiler which was caused by a part not being connected back properly, only CTS have had access over the last 3 years. I actually informed the CTS engineer 3 weeks prior I believed there to be water leaking which he said there wasn't. The BritishGas engineer noticed this as soon as the boiler case was opened. I am taking this further with ScottishPower and trading ombudsman as I have been fleeced for 4 years through the Scottish power deal, whilst CTS have completed neglected the boiler.

Refusing to provide information or take my call

This company really went over and above for me, had a quote for my boiler on Tuesday and it was installed in one day by Thursday. Very competitive price which helps

Just out checking my Boiler once a year

Do not use this company in Edinburgh unless you like sitting around waiting for a promised engineer who does not appear. I have wasted two full days waiting on an engineer to fix a relatively simple gas boiler fault. I made it clear that the engineer had to call me to tell me that he was on his way as I do not stay at the property. On the first day I sat around all day. I called several times but they could never get a hold of the engineer. At 7 pm at night I called only to be told that the engineer had been at the property at 5:20pm.... of course I didnt know this as he didnt call me as was advised. I was then told that they would "try" to get engineer to come AM the nest day and I called at 9am to be told that he would come before 1pm. At 2pm I called and was told that he would attend " sometime in afternoon" At this point I raised a formal complaint and was told that a manager would call me to discuss. At this point in time (4pm ) I am still waiting on the call back and the engineer !!!

If i could i would give zero stars. I am covered with them trough Scottish Power and they should service and care for my boiler but they don't do anything actualy. They pretend to look and they find many reasons to rebook the engineer appointment. Some engineers don't know what they're doing, some know but they don't want to fix the problems. For example for a pressure problem on my boiler they stalled for a month saying they will bring new parts then when they attended at house they didn't change any parts and kept saying they need other parts and so on for a month. I can clearly see the boiler leak with my own eyes but they couldn't.

Unprofessional, unreliable & untrustworthy. Avoid at all costs. You have been warned

2nd time I have had damage after an engineer has left my home. A leak from the boiler the engineer was working on. Thankfully the manufacturer of the boiler is coming tomorrow to sort the issue with the boiler.

Utterly appauling service, insurance companies choice, took 4 days to to arrange the correct engineer to attend for a home emergency water pipe leak that was flooding the property. Initially sent a gas engineer who obviously could not fix the issue not being a plumber, then finally after much chasing up they said they were unwilling to work at height (due to health and saftey) . We are talking literally a few feet off the ground The lack of communication was truly astounding, no compromise suggested. I honestly don't know how companies these days actually function if this is anything to go by.

Shower broken and it's going to take 8 days to repair, little long I think

This is a Mickey Mouse organisation, who make out that they are transparent, and provide a safe and efficient service. This could be no further from the truth. As once my mother's heating system was installed, she had to employ a plumber out in order to rectify a discrepancy. There was a loud noise once the heating was live, the plumber could not believe the standard of workmanship, pipes not fitted and no lagging along the pipes. If you can avoid this company, please do not hesitate to do so.. We have decided to seek legal advice, and will be escalating our concerns so that other properties don't encounter similar experiences.

the engineer that came in was lovely , checked everything , had a good conversation and made me feel comfortable, everything is checked and sorted :) thank you

I recently had the privilege of having a novel heating system installed by three hard working gentlemen. From the Initial stages to the concluding end they provided a professional and efficient service. I would highly recommend City Technical Services, and will continue to endorse them at every opportunity. The gentlemen involved in the fitout process was David, Jamie and Ben and the rest of the team, once again thank you!

My mum called them out to fix the pressure on her boiler and they came out to fix it on the 11th then she ended up with no hot water so phoned them again and they came out again the 16th and said she needed a part and still waiting she's not had hot water for ages now and having to boil Kettles for a bath and wash her dishes that's costing loads on electric and she's also a pensioner there a joke of a company

Just wanted to say how pleased I was with the care & workmanship of the engineer (Daniel McCuaig) who attended my property on 14/3/23. Daniel arrived within the time set. He was kind, respectful & went over & above to get the repair sorted as quickly & timely as possible. He knows what he’s doing no disrespect to other engineers I’ve had in the past. If I ever needed a repair again I’d hope that Daniel would be the one to do it. Many thanks Yvonne 🙂

If I could give no stars I would I have been trying to phone them 2-3 times a day from the 3rd March leaving messages each time for them to call me back as i have to arrange a date for new boiler to be put in I have no hot water or heating raging is an under statement don't they listen to there messages.

I have a fantastic gas fitter out to power clean my system . Ewan was friendly , introduced himself very presentable Instilled confidence at door Explained the process and proceeded to put sheets down to protect my flooring . Fantastic service from this guy , felt it warranted a review . Ewan is a credit to the company , I hope management appreciate his dedication He obviously loves his job and takes pride in it

These guys cover my grans house which is a council house. They attend constantly regarding her boiler and can never fix the issue. It’s a pressure issue and the replaced the boiler that was ok no doubt a great expense to the council and the problem was still there. The mess they leave is appalling and moved lots of things around and failed to return them back to where they found them. I called the company they seem in bothered. Well they will be when I she in my bill and then the Sheriff court claim on my grans behalf! The standards I am finding in Scotland are so far below the rest of Europe that as a Scotsman returning back form another country I am affronted this is how the country I left operates!

Delighted with central heating system. The super efficient engineers worked hard, finishing the job in 6hrs.

Spent months trying to get someone to replace old electric boiler. The job couldn't have been better. What was a pipe and boiler nightmare has been transformed with a modern boiler and perfect pipework. To ensure everything was good, they went the extra mile and showed real commitment. Thanks.

I cannot praise this company enough they have been absolutely outstanding. My mums boiler was written off beyond repair on Monday and as of this evening 3 days later she has a completely new boiler in and all completely perfect. My mum is elderly and can’t go without heating - the support this business have given us over the last few days has been exceptional. At some points today there were about 8 people here to make sure it was done in a day. I didn’t get everyone’s names that helped so apols if I miss you out but big thanks to Stuart who did an initial video call on Monday night and who returned with Mark on Tuesday to plan the job and to Euan and Gary and everyone else today who made this possible. I have read some pretty harsh reviews on here tonight which is a real shame I have to tell you it is not what I recognise as the service we have received has been outstanding Thanks to all of the team and I will definitely be happy to recommend Pam

Absolute shambles of a service. I have phoned six times within the past four months to get my heating sorted. Constantly palmed off. My house is absolutely freezing regardless of how many hot water bottles i use or how many duvets i use i am absolutely freezing. Absolutely ridiculous Get it sorted!!!!!!!!!

Very disappointing level of service from City Technical. The engineer they sent out didn’t even know how to remove the cover. He spent only a few minutes in our house and we needed to cut/remove our unit to allow him access, despite the fact 4 engineers from City Technical has previously accessed our boiler no issue. My husband removed the cover for the engineer and now they have said they won’t repair it. Still no hot water or heating and no one cares. Please avoid at all costs.

Leaves a household with a child in with a broken boiler for days. Appalling services

Excellent service

They work for Falkirk Council Absolutely Hopeless.

A week without gas and hot water in freezing temps, 3 engineers , not acceptable , will be taking it further, every time another part, only when you complain will they work the time slot around you .I certainly would NOT be using this company if it wasn't council property

Useless company. "Annual safety check"- they bother me every 8 months. Recently visit of engineer effected with broken boiler. Next day after they fixed my boiler , something happened to gas meter. 2 weeks later my boiler is broken again. There contact number is cost fortune to get through and waiting time-ridicoulus. Annual safety check my a**

Heating and hot water all fixed. Thank goodness. Mark from City Technical and Chuck from Timetra were prompt, fast, efficient, informative and very mannerly carrying out the repair at our flat. Very much appreciated !!!!!

Great service. Boiler was fixed next day.

NO HEATING NO HOT WATER DRIPPING BOILER . TO WAIT 3 DAYS IN FREEZING TEMPERATURES TO BE FIXED .

This company is an absolute joke. So wildly unsafe and incompetent. I pay for boiler cover and my gas has now been off for 25 days since a fault was found during a routine service. There has been no communication from Scottish power, domestic and general or city technical services. We have put in complaints, we have called everyday and there is still no date for my boiler to be fixed. I am freezing cold. There is snow on the ground. There is ice inside my windows and mould inside my home. Do not have anything to do with this company. They are worse than useless.

Had an issue with intermittent hot water, needed a part as usual came back to fit part then once engineer left I had no heating all of a sudden. called them and could get anyone out until the next night then when they eventually came needed another part and we have now been left since Monday (it’s now Friday) with a young son in -10 weather. They do not care, customer service is shocking. My family are practically freezing and they won’t send anyone out to fix the problem THEY made. Furious is an understatement.

Absolute joke of a company. 2 days I have waited in to get my boiler serviced. 1st day I was at home from 1.10pm but the engineer must have appeared more than 20 minutes early (afternoon appointment 1.30-5pm). The 2nd day, I waited in all day then finally phoned city technical at 5.15pm to get an update on approx time engineer would be here to be told that the engineer appeared 30 minutes before and got no answer. I can assure you noone came to my door or left a calling card. Now the issue is being sent back to housing association and I will need to waste a 3rd day waiting in to get the boiler serviced. Going with other reviews I shouldn't be surprised as engineers not appearing seems to be a common issue with this company! Terrible service!

Great company quick if called good service

Can't fault these guys Adam turned up today very polite and professional as issues with my boiler cutting off could see he was passionate about his job and took time to explain what he was doing. Great service as well phoned yesterday and out today thanks city .Sammy s bishopbriggs

Unprofessional company. Over the years, Ive had experienced their plumbers, electricians, joiners and gas engineers. Aside from a few, most are unprofessional. And if you try to complain, their customers services is unbelievingly customise disservice! Stay aware if you can.

I was worried after reading the reviews when I was told City Technical Services were coming out to look at my boiler. But I cannot fault them from start to finish, excellent communication kept you informed and the engineer was brilliant and very professional. Job well done. Thank you

Had six visits from these jokers.Boiler still not fixed.Had to get Vokera in ,fixed it first time. Vokera engineer told me parts that they said had been changed had not been replaced.Phoned and made a complaint .Still waiting on a reply. I've informed Domestic and General I do not want them back in my house

Really poor company. Will happily lie about not being able access the building. If I could give zero stars I would. Avoid at all costs

Had an existing fault with my boiler and with trial and error third time lucky it has been fixed hoorah!! The engineer PETER was excellent! friendly yet professional he has sorted out my boiler issue so happy with his work, he deserves an extra day off! 👏 thanks city technical.

Despite the poor reviews on here, I actually received excellent service from Michael who came to fix my boiler. He was polite, efficient and would recommend him.

Very poor standards of work, customer service and attitude. After servicing my boiler (contracted by Domestic and General / Scottish Power boiler care), it started leaking water immediately. Contacted them directly, as clearly the leak was a result of the service but they refused to take ownership of the problem, instead insisting that I contact D&G to log it as a fault. D&G refused to ask for the engineer to return without me paying the call out fee for a fault! Shocking attitude from both companies. After further investigation, the leak has been confirmed as being caused by poor workmanship during the service. As a result of this episode I have now cancelled the Scottish Power boiler care and found an independent specialist to complete the work to a far higher standard at a much more competitive price.

Shocking service,burst boiler & not a soul answering a phone 🤬

Absolutely delighted by job done by Calum Ramsay to replace radiator for my elderly parents. Calum is a great ambassador for your company.

Abysmal service! They made an appointment for an annual safety check, only gave a date without any approximate time resulting in me having to take the entire day off work, and in the end they did not show up at all, only to send me a letter a few days later to say they "could not gain access" to the property. I was sitting in the house waiting for them all day! If you don't know how to use a buzzer, maybe you shouldn't be looking after people's boilers...

Run now! Had my annual boiler check with Scottish power and these “engineers” arrived. To then break my boiler and exact words “sorry I don’t know what I’ve done to it it won’t turn back on” to spend hours on phone to manufacturer to the. Lie to Scottish power and say it needs a few parts but really it’s beyond repair. This boiler never had one breakdown before this lot touched it. Now having to get a new boiler elsewhere as wouldnt let this company or it’s staff anywhere near my home never mind give them The money for new boiler. Why are Scottish power using them?????? High level complaint logged with all correspondence to the ombudsman family of 6 left no heating or hot water - shameful if I could give zero stars I would

We had an engineer Ben the last couple of days help us out when all the issues we had with our property. He went above and beyond cant thank him enough

Put a DANGER SAFETY WARNING DO NOT USE sticker on the boiler in my HA property due to FGA readings being sky high then said but you can just turn it on if you need hot water - either it’s safe to use or it’s not!

Customer service very apologetic, Let's face it they have to be. 1st visit to fix heating , water still working . Advised problem was not covered, Arranged visit from very helpful engineer from another company, who did the required work ( at my cost ) as not covered no issue. 2nd visit new pump installed, still not working, and once advised to consult Google!!! He left. Now no heating or hot water, and nice leak for my trou le

Worst company. They shut off my heat and hot water and said it will be fixed in 24 hours. It eventually was fixed 6 days later. The office staff were totally unhelpful.

Terrible service

just like to say that they are a joke ripped my viynal not even had it down a year

Radiator making one hell of a noise and not a bleeding issue. Guys came yesterday whilst doing another job diagnosed the problem straight away and fitted a new valve. Couldn't ask for more. They were still smiling and laughing at the end of a hard day too. Thanks guys.

Excellent company to deal with very Impressed, an engineer attended today parts fitted and all back up and running in just a few hours of logging the breakdown, elaine especially was Very helpful couldn't do enough to help she arranged an engineer out who arrived within the hour to stop an uncontainable water leak, cannot praise enough... Thanks again guys

Can’t praise them enough, had a gas leak and everything was fixed today. Ben the gas engineer made sure everything was working as it should before he left. Very pleasant big lad ,and a credit to the company. Thanks again .

,Couldn’t have asked for any better service, girls were very helpful on the phone and engineer was out within the hour. Great service.

Great company fantastic customer service

Excellent service, no hassles what so ever

Great company with great customer service, reliable and fast.

On Monday I woke up with no heat, I called D&G who I have a policy with and they sent an engineer from City Technical. The engineer was polite, smart and followed covid guidelines. He explained I needed parts and left temporary heaters. The follow day I received a call from office staff to book my parts and because I had no heat and young children they book them in for same day. Same engineer attended fitted part and now everything is working. Unfortunately people only review when unhappy, so 10/10 from me and I will 100% recommend 👌

Absolutely terrible, I have a policy with ScottishPower, who use City technical as their engineers. Since this company got the boiler service contract with Scottish Power I have had nothing but trouble. I had my annual service on 7/2/22, heating and hot water working when engineer arrived, during his service a metal screw broke, he informed me that he had to turn my boiler off and I would have no hot water or heating until the part could be replaced. He said he would raise a job and I would be contacted within 4 hours. No contact I had to call in and query more than once to eventually be told the part required ordering. Later that night I received a phone call from an engineer informing me that the part was van stock and an engineer would attend on 8/2/22 to repair the boiler, also received a text message confirming appointment . Took the next day off work waited until 1230 to call in only to be told there was no appointment for the engineer and they didn’t have the part after all now needs ordered. Informed them of the conversation with the engineer the night before only to be told they would contact the engineer and ask them to contact me. No contact, I again phoned in and was advised that a colleague was chasing it up and they would call me back urgently with an update. 2 hrs later still no call, I called again only to be told I was advised on my last call that a part is required and will have to wait until they have it, conflicting information provided from each person I spoke to, they also tried to tell me I had cancelled my policy on one call, just absolute lies. My last contact was that I just have to wait, no time scale as to when they would be out to fix the problem. Absolute joke of a company, leaving families with young children with no water or heating with no estimate as to when they will fix it. Also people saying engineers were booked in when they clearly weren’t and no contact to advise they weren’t coming. This is not the first time I have had similar issues. Constantly waiting on phone calls that never happen. Still waiting with no idea as to when they will fix my boiler. Complaints going in to Scott power and City Technical

Excellent service received from city technical services. My boiler stopped working yesterday, they sent an engineer out on the same day to repair and I received a call the following day to arrange a return visit to fit the parts. Very quick turnaround and will definitely use again in the future should i have any issues.

The girl Laura I dealt with couldn’t be more helpful. Fast & efficient service.

Called to get my boiler serviced spoke to a girl Kirsty she was great friendly totally recommend there service

First class service, friendly customer servce team. I am delighted at the service I have received on more than 1 occassion. Thank you!

My boiler broke down on Saturday night, engineer came out Sunday. Unfortunately a part was needed, company contacted me on Monday to say part would arrive Tuesday. Booked a morning appointment for Wednesday, engineer came just after 9am, very pleasant and polite ( both were). Boiler now in working order. I found the call centre staff very helpful, very happy with the service!

They failed to turn up for a boiler service, and when contacted, they (Kirsty) replied with a blunt email without even apologising! Quite amazing that a company wouldn't apologise. It seems they are doing work for Scottish Power so don't mind about having a poor reputation or providing a poor service.

Do not use this company you will regret it terrible service. You have been warned.

I won't go into the details of my interactions with this company all I will say is if your boiler is deemed "Beyond Economical Repair" and they won't repair it get a second opinion before you proceed to replace your boiler at great expense. You may find there is nothing wrong with the boiler or if it does need repair it could cost a fraction of the cost to replace it. Cost me £150 for a repair (needed a new water pressure sensor) as opposed to £2000+ for a new boiler! The end result of my dealings with City Technical is I cancelled my maintenance contract with Scottish Power which I had for many years and explained to them why in detail (Am a Chartered Engineer). I doubt it will make any difference to Scottish Power but one thing is certain I will have no future dealings with City Technical. I will now use a local company who offer an emergency response service for any repairs if necessary and for the annual service of my boiler .

Terrible service. Engineer came out and diagnosed issue and promised to have repaired within a timescale.....days later once we called to chase it up we were lied to about "supplier issues". Girl on telephone had terrible attitude....AVOID THIS COMPANY AT ALL COSTS. still awaiting a resolve.

Don't even want to give 1 star but have to as can't post unless I do. After 3 engineers had called out I eventually got one that could be bothered and diagnosed the main circuit needed replaced. Booked the appointment and drove 178 miles especially to be there that day. Advised I would need 1 hour notification as I was visiting my son. Got a private number calling me then hung up - apparently I am meant to know that's the Gas engineer at the house !! They could not wait the 15 minutes I had asked so they re-arranged for the same day - couldn't even give me an indication of time - so again I requested a quick call before. Didn't even get a call and again the engineer couldn't wait. Customer service advisor who was apparently the area manager, had shocking customer service skills, she basically called me a liar and again the engineer could not wait 10-15 mins for me to drive to the property. I called and complained to Domestic & General who were very good - and got re-arranged with another company. Will never deal with them again

I've "used" this company through Scottish Power Boiler Care. Scottish Power run this through Domestic and General who's staff are absolutely top notch and have helped me out on several occasions over the past 4 years that I have had to deal with them for boiler services. City Technical on the other hand are terrible. Their basic lack of customer services is shocking. One year I had my appointment cancelled 4 times by them. The first twice they didn't bother turning up, the third time when I called they told me they wouldn't be coming out because there were other emergencies. Each of the appointments had been booked by them. Which coincidentally is a whole day slot from 0800-1800. Each time the staff were pretty unhelpful, terrible phone manners and lack of basic customer service.ie.Just answering the phone "Hello *name* speaking".... I had to ask if I'd phoned the right company and got short, unhelpful answers as though they just couldn't be bothered. Domestic and General eventually authorised me to find a local engineer and arrange it myself. My service was now months late. The next year I got a call when I was at work.... The City Technical engineer had just turned up at my house. No notification at all. I'd already had my service carried out and did the same as the previous year, to avoid the bother. This year I called the Scottish Power cover (As I'd changed suppliers) and found it was time for a service. This had already been arranged through City Technical and so I was put through to them to find out when. I was told the date, and told I'd been sent a letter months ago, I hadn't. That date was when I wasn't available, and it would be months before another available all day appointment again. I went back to Domestic and General and was authorised to sort it myself again, so I did. A couple of days later a letter turned up from City Technical with the original date on it. Rather than waste an engineers time, I called them to let them know I'd arranged it myself. Again, a short "hello"..... Had to ask if I'd called the right company. I then explained what had happened, only to be told I couldn't do that and it would invalidate my warranty making my boiler unsafe. It wouldn't. I explained that, told them I just wanted to let them know, to which I got the reply along the lines of "Yeah, OK, whatever" and the phone went down. No apology, zero customer service or actual interpersonal skills. They're that bad that I've called Domestic and General asking not to use City Technical again. Each year I've had to deal with them, I've had to sort out the issues they've caused, along with the shoddy customer service and attitude of the staff on the phone. Avoid City Technical Services at all costs.

I had issues with boiler, it’s insured via domestic and general and after an awful lot of malarkey and telephone calls I eventually got referred to this company. I thought they were quite good, the engineer was a bit late arriving but it’s understandable given current circumstances and the telephone staff were all very polite and helpful. The main issue is with domestic and general not CTS, in my humble opinion. Smith is an alias.

Worst service I had in ages. It has now been 9 days with no hot water or heating. When an engineer was sent out with the parts, the parts were faulty and he recognized that before fitting them in, however he fitted the part in temporarily only to find out it failed after a day. I am now waiting on another part which is taking ages to arrive. I keep calling them and no one can give an ETA. I should have called Vokera instead on the first place. Avoid City Technical at all costs, except if you enjoy cold showers for 10+ days.

After a phone call yesterday to report a leaking radiator and a non working one, an appointment for this morning was made! The engineer who came was polite, pleasant and very helpful. Fixed both radiators and kept us informed every step of the way. Fabulous.

the wild west lives ... don't phone these guys just make your way to Morrison's car park in Dumbarton and you'll find the posy tied up and sleeping in the coral

Have been without hot water and heating for over 2 weeks. They have given me 2 previous days that they did not turn up an was told that they would be here at 9 AM today and have still not arrived. Tried to call but could not get through even on the number with extortionate call rate.

had an engineer at the buzzer think he thought he was at rave pressing my buzzer like a base line! called call centre got the phone put down 3 time before i spoke to the most condescending person ever to the point that i felt like i was being patronized, terrible service would not recommend this company ever, spoke over me to the point i put the phone down Avoid if possible wouldn't recommend ever

Great customer services even working from home staff are so efficient and caring

Hi, had my annual boiler check carried out by City Technical Services LTD last month. The engineer who was on site declared that there was a CO2 leak on my boiler, as the flue was not attached properly, the engineer at the time did not cap the gas, as he said he could make shift make it safe. This didnt sit well so i booked another gas engineer to come look today the 13/3/21 my gas was capped by that engineer and i was given a domestic gas safety record and a warning notice not to use my boiler as it was classed "immediatly dangerous" Myself, partner and 6 year oh who by the way stays in the room with the co2 leak, are now being left with no heating or hot water for atleast a week until its fixed. Your engineer has broken The gas safety regulations act 1998, which will leave City Technical liable on summary conviction to a fine not exceeding £5000 and/or prosecution. I have all the evidence here, unfortunately need you to reply with a proper email for me to forward it on. What the engineer does next is entirely up to him as he is meant to report such incidents, me however im now left with a bill to replace this flue.

Had our Annual Service on the 1st July and a couple of issues where found. We are now one month in and they still haven't been fixed. I've had to phone for an update on 3 occasions, still no further forward. The customer service dept of this company is very lacking and needs looking at promptly, leaving customers hanging on for weeks. Scottish Power, Domestic & General you both seriously need to rethink who your subcontractors are, to fulfil your agreements. I will be definitely rethinking my boiler agreement when it comes to an end.

Excellent job completed today, new boiler fitted installers, electricians joiner and plasterer all did first class job.

Had to give this review a star so it could be read. DO NOT USE THIS COMPANY. I’ve had numerous issues with them and in particular their complete lack of customer care/service. Waited for engineers twice in the last 7 days and no call to say they couldn’t make it. Also other issues to do with coming back with a part and not returning. Scottish Power should be ashamed of themselves for contracting out to this company. Wish I’d read all of these reviews before agreeing a contract with SP.

Boiler got serviced needed a part ordered on the Saturday engineers said should be here and boiler all sorted by Tuesday heating and hot water turned off. Phoned city services on the Saturday said they would be in touch got to Monday no word, phoned on Tuesday at 16:30 none of the stuff had been forwarded to insurance company and part still not there told I would be phoned on weds still no word as the day went on phoned the insurance they sorted their part told me city services would phone that day they didn’t had to phone onThursday finally got through to someone part finally arrived would get done on Friday I stressed that it would have to be very early then as working nightshift told they start at 09:00 should be no problem didn’t turn up minus temps I had to wrap myself in a blanket dozed for five mins the guy had been and went phoned them up said they tried to delay till Monday said I couldn’t wait till then as freezing told me they would get manger to phone me in an hour 2 and half hrs later still no word phoned again manager not notified had just put me in for Monday the women on the phone was very helpful got me through to the manager who tried to fob me off and even though said calls were logged had no idea how many times I had phoned and this was the first she had heard of it and couldn’t see all the times I had phoned. Customer service is atrocious and will be changing my boiler insurance to anybody that doesn’t use them

Same as last reveiw saying parts will be here last monday and still not here leaving my parents, two pensioners with no heating in an old sandstone house. At the end of the day they dont care its all to save money by not simply having some basic parts in vans over the closed festive season. Why say you are "small enough to care" when actualy its just all about the money stuff the customer. If this is for your elderly parents def avoid at all costs its not worth it youl be chasing them all the way.

8 days with no heating and not water.. Temperature close to zero.. I have 2 little kids.. I kept phoning everyday and the person on the phone said that no one left a message that I phoned.. Even after I complaint about the service and I said to treat as urgent.. They kept on ignoring me.. I have to phone the company everyday to only find out that there are no parts for the repair and they did not bother to chase it up . Very very poor customer service.. Not good enough for a boiler breakdown.. Now planning to move to a different engineer

Totally shocking service !! Would not recommend!! Came out to service my mums boiler which was working perfectly for years, the guy bent the metal part inside the boiler and broke a valve when he put the front part back on, the temperature gauge was going up to 3 then cut off the boiler altogether as this is a dangerous fuilt, the next day a different engineer came out had had to order the part this was on the Friday my mum phoned to find out when it would be fixed was told the part wouldn't be ordered till Monday, as the cant order parts at the weekend, then on the Wednesday another engineer came out without the part and was very arrogant to my parents who are in their mid 70's then left with a terrible attitude, my mum phoned again to be told she would need to get an independent engineer to fix it as the are refusing to fix the damage which was their fault in the first place . Stay well clear of these cowboys

Workers always so pleasent. Great job as usual

Great staff but my bouler keeps breakibg down help

Catalogue of mis-diagnosed faults - 2 weeks on and 4th engineer to visit broke a part in my boiler- no hot water or central heating for 6 days and apparently they are not repairing it. Scottish power are cancelling the contract. My heating was working before he broke that part. Disgraceful on all your parts - scottish power, domestic and general and city tech. Do not whatever you do get Scottish Power boiler cover.

Heating fixed quickly & good to see quality of workers have improved.

The worst company ever left my dad and my mum whose 80 and disabled without heating and hot water for two days now still not fixed my mum can't get out of bed cos it's that cold said they would come out with heaters but nothing

My Cousin had just informed me that there family recently had a gas leak in the house. The problem was with a small of gas from the bathroom? They don't have any heating as the heating has been switched off! Come on Guy's! Where is the justice when all taxes are paid to keep companies going? My aunt is not keeping too good, nor is my uncle, both in their 80's. And this is how ( CITY TECHNICAL SERVICES DEALS WITH CUSTOMERS ) should be ashamed of yourselves leaving this family without heating or hot water for days. This needs addressed fast!

Received a call but missed it as was upstairs with my toddler. I phoned back straight away to get someone with a bit of attitude as they said the engineer would visit the following day and that Scottish power had no right to give out a daye time etc. So on the day was told between 8 and 1. Got chapped at 7:45. Saw van outside at 7:30 as i got up for work so had to get hubby up and jump in shower quickly. Guy came in. Seemed nice enough. Knew his stuff dont deny that. Worked away explained everything to hubby. Left once job done. As hubby was putting stuff back noticed bottle of vodka gone. This was a gift. Then received a letter telling us they tried to call us to make arrangements to come fix boiler. That phone call took place so i was pretty annoyed. Happy the boiler working not happy with the other stuff.

Because it's great

Excellent service. Very efficient installation of boiler. From the office staff and especially the fitter David first class service at all times.

Dreadful, dreadful service. We have been without heating or hot water for two weeks now and have lost count of the number of excuses from this company. Do not recommend. Have had to give it one star to post this but it's actually a zero from me.

Another pathetic effort by CTS. This is the second year in a row that they have failed to turn up for an appointment to service my Gas boiler. I even called them at 11:35hrs this morning and “Brodie” put me in hold and called the engineer who said they would arrive between 2pm and 5pm - no show at all! This is the second time in two years - and their flexibility in booking appointments is atrocious, having given them 5 dates they told me none were suitable so today was the compromise over and above their dictated date. Scottish Power who provide my boiler care will be suitably notified and dumped. Shocking City Technical Services from Glasgow.

This company is used by Scottish Power for the boiler service I have had two appointments cancelled due to alleged high demand in calls .... I have had to rearrange and this is inept service from this company . Would not recommend and when I asked to speak to manager just got a feeble excuse for their cancellations . Avoid this company

Good service

Lovely friendly staff.Agreed to inform me of likely time of arrival and did exactly that.Have previously rearranged appointments with no hassle. Engineer was friendly and professional