T. and S. Heating Limited

Rohaan kept out middle of the night and fixed a split pipe. Out in less than half a hour and fixed within a hour. A absolute gem of a plumber. Thank you so much

Rohaan came and was very professional and thorough in his work .

Rohaan came to my house to sort out my leaking tap after 3 different plumbers were unable to resolve. He’s so efficient in his works it’s amazing. Well done Rohan and thanks again

Rohaan came to my property to reinstate the gas supply as were moving into a new property and it was all capped off. He is very professional and efficient. Our gas is back on. Heating and hot water are working and most importantly SAFELY. I'm happy and satisfied

Rohaan came put to uncap our gas meter. He did a thorough job. Did not rush. Answered all of our questions. Explained everything he was doing every step of the way. Really happy with his service. Keep it up lad

Complete new heating system. Good workmen clean and efficient. Also very kind and friendly

Appalling as a contractor to Nottingham city homes . No show to 2 appts then on 3rd they come and remove my kitchen sink and …… NOTHING . They then promised to come first thing Saturday morning and complete whole job but NOBODY CAME . So here I am all weekend no water or sink

Rohaan came to my home to help to stop water flooding out ny home to tune of the off the hand cock to my property it was so hard & tight for me to turn off. He was genuinely helpful & respectful he saw & showed me what the problem was underneath my bath. My bath hot pipe burst which caused a flood in my bathroom,hallway & underneath the stairs Rohaan came in with a hoover sucking up all the excess water downstairs & dried my fooring first. Then he started with replacing the burst pipe showed the damage to the pipe that caused the flood We are very greatful & appreciate the time he took to get the job completed. Thankyou so much Rohaan.

Absolutely the worst and unprofessional company rude unprofessional engineers changed my appointments multiple times engineers come to you door not knowing what to do

I had a new boiler installed yesterday by Jason, Kane the electrician and Steve who oversaw the work. They were lovely and friendly guys. The work was great quality and I felt comfortable in my own home whilst they were doing the work. T&S were recommend to me by my sister who had a boiler installed, and I would definitely recommend them. I will be using them again in the future because I have a small project to do in my bathroom. Thank you guys

Van drivers do not know how to drive on roads trying to crash on others.... Maybe that should be investigated!

Driving almost killing people! Double the speed limit and dangerously overtaking in Enfield on the ridgeway! Says alot about the company and the people they employ!

For the second time in a year, I have made an appointment but an engineer has failed to turn up. Told he went home ill but customer not told. Terrible service. Had the boiler serviced in May and since then, we have a cold shower. They are not reliable and some of their engineers don’t clean the s like we were told it should be every year. We are paying a monthly maintenance fee but can’t get an engineer to visit due to their unreliability. Made another appointment for the Friday and they didn’t turn up AGAIN!!!! Came on Saturday afternoon but we were away for the weekend. AVOID AVOID AVOID

Rohaan very good

Rohaan top bloke easy going and great work carried out

Rohaan came to do my annual gas safety. He did a clean and informative job explained to my intrigued children what all his special testing equipment was. Very very friendly and professional. I feel reassured and satisfied. Good man 10 out of 10

Rohaan came out to service my boiler. The most warm and kind hearted man whos come to carry out works representing the council. Should bd prouf of himself. Keep going young man and youll get far one day

Rohaan Thank you

Had our shower replaced recently Rohaan was very helpful in completing the job and supportive throughout the process.

I first required for a bathroom was 3years ago to NChomes. They leave it to get worse and worse but was happy to take their payment each month. Come to t and s heating this years for full bathroom. Three different phone calls, three different conversation. Someone even come out to measure this same bathroom on two different occassion in may and on the 21st this month. Job was meant to start 22nd which was booked in not only on paper but also over the phone. Yet here we are today. Still no show. I called this morning it was complete different conversation. I got the days off the week for the job. According to them the job was booked in wrongly. And i now need to wait again and book more time off again just to wait around for people thats obviously never gonna show up. So my question now is?. Who do i sued? I know these is illegal. All i want is a bathroom. So my kids and i can wash our ass. Without distrubing our neighbours.

Rohaan was very helpful polite and did the job quickly and efficiently really pleased with his work

I had a young lad called rohaan over this evening to fix my radiator he did a quick and tidy job! And left the area spotless after work had been done a absolutely nice polite young lad

Always a pleasure with Keith , needs a pay rise !!!! Excellent service , very efficient and friendly,

We had a pidgeon fly down our chimney and rang T & S to see if the issue could be fixed at 10pm on a Wednesday evening. As we had a service plan in place Rakesh took our call and said a gas engineer from the company would contact us. We received a text message to advise Martin would be on his way. We received a first class service and was very pleased with a satisfactory outcome. David and Janice Clow. Highly recommended service. Thank you.

We have had problems with our boiler for over a week and had several engineers out to deal with it (without success) At last Ruman came ..what a worker.. the problem was almost impossible to find,he completely stripped the boiler (several times)but determined to find the problem,he spent some time checking absolutely everything,he was just getting ready to leave when the boiler switched off..yet again..he checked and found a very obscure gas fault. which he didn't have the.spare part on the van to fix it, so he is arranging for someone to come and deal with on Monday.. Thank you Ruman for all your hard work, patience and pleasant attitude,we enjoyed having you in our home. June and Don Padley.

After having issues with our boiler an engineer named Ruman attended. He was very polite and professional took no time at all to identify the problem, explaining what had happened and completed the job thoroughly. Thankyou Ruman. T. HARBY

Excellent service as usual from Keith. Extremely professional and friendly. Thank you Keith 👍👍👍

Rohaan came out to my house for an emergency. Turned out my boiler was leaking harmful chdmicals and i didnt even know. Thjs young man calmed me down at a tjme of fear and ensured i property was safe fof the weekend until someone can come to repair. The level lf calmness this lad had during such a tense situation WHILST reasurring me AND doing hjs job. Im amazed and am just so thankful to Rohaan and the team at t&s.

I parted company with T&S in 2025 after several years because the service and repair quality gradually deteriorated and became more expensive. I ended up with a faulty boiler that needed repeated attention from T&S ending up with it waking me in the middle of the night making hideous noises that they claimed was a water pressure issue. The next day British Gas came to do a service and it took them three hours to fix it, having found an unsafe escape of fumes and a broken burner seal when they arrived. They did this on the spot and made a fabulously professional job of it. They even removed all of the trapped air in the system so the heating ran without banging noises in the pipework which T&S had left year after year. T&S rarely do anything on the spot, you have to wait while they order parts and the engineers vary hugely in competence and attitude. After all of that I left T&S a one star review which I was subsequently asked to take down by one of their managers. They offered me a free call out (and more, depending on what the directors felt was appropriate to offer as compensation). I took the review down in good faith then heard nothing further from them; I sure fell for that one! 9 months later they have rung asking me to book my annual service 3 months in advance. They must be deaf or desperate or both. I am totally disgusted they forgot all the bad stuff that happened. This is really really poor communication and dismal customer service and is the reason I have left this second review. I do not recommend T&S and I agree with the review left on Trustpilot by MC in April 2026. My lovely Worcester Bosch boiler also gradually fell into a state of disrepair under the so called care of these guys.

Rohaan was very professional and polite Very clean in his work and very satisifed with his service Thankyou Rohaan

Dino from T&S arrived this morning to replace a broken boiler part. Throughout he was polite, personable and very professional. Thanks again Dino! :)

Keith is extremely experienced & always proficiently professional.

Rohaan came out to service my boiler today. Absolutely incredible service from this young man. a real credit to t&s and himself. Very friendly and bubbly whilst remaining professional. Put my mind at ease in terms of safety for my gas after our building had a fire last week. Can't express how happy I am keep it up young man

What great lads to be working on my property whole new fence all round so happy with it great lads gav Jimmy Ryan Kyle thank you so much really appreciated fantastic job

Boiler service T&S very polite and respectful and clean

I wanted to leave some feedback following a recent visit to my father’s property on Canver Close in Bilborough. Firstly, I do want to mention the delay from Nottingham City Council Repairs. The appointment had been booked for over a month, and unfortunately there was no communication or explanation during that time, which was quite frustrating I guess that’s the Nottingham City Council. That said, when the engineer from T&S finally came out to replace the electric shower, the experience was completely different. Isaac is a genuinely respectful young lad who carried himself really well. He got on with the job professionally and did a proper, clean installation. You can tell he takes pride in his work. It made a big difference having someone so easygoing and reliable come in after the long wait. Credit where it’s due he did a great job, and I hope that kind of work is recognised. Definitely someone worth holding on to. Thanks again Isaac, and keep it up.

Booked boiler for service tured up on time job completed with no mess

All good 👍

Further thanks to the team at T&S particularly Keith for identifying and dealing with a problem during a recent service and Sam for fixing a nasty toilet cistern leak. Consistent first class customer service and professionalism from both engineers. This is why T&S remain our go to outlet for all things plumbing related.

Keith was a friendly engineer who carried out the boiler service efficiently He showed patience towards my elderly father despite a short delay with finding keys to access the gas meter

Rohaan the engineer came out after FIVE engineers from another company couldn't sort out the issue. Extremely pleased with this young man. 10/10. T&s are the hottest in heating for a reason

Bunch of absolute cowboys that do half a job don’t waste your time go to somewhere with engineers that actually know and care about what they’re doing.

Poor driving etiquette need to remember your representing the company even when your in the van.

Had boiler service 1st April. Have used this company for years and always happy with service. Keith did service, he was extremely professional, pleasant and efficient.

Keith arrived as expected, polite and efficient as per my previous experience of T& S Engineers servicing or repairing my gas boiler.

Attended property in a timely manner and service was completed in a professional manner.

We had a wood pigeon fall down the chimney and was trapped behind our gas fire. We contacted T&S Heating Limited explained our problem. We were reassured immediately that they could help and an engineer was booked for the following morning. As promised we received a call from Ruman, the engineer, prior to his visit to discuss the problem and he again reassured us it would not be a problem. Ruman arrived within the time scale promised, assessed the problem and set to work. He was very polite, professional and extremely respectful of our property and successfully removed the fire, the wood pigeon (still very much alive) was safely removed and released (flying off to the nearest tree) before reinstating the fire ensuring all safety checks were made and left everything spotless. Many thanks again Ruman and the T&S team.

Keith was pleasant arrived within scheduled time today all good

Good job

Swift efficient service. Keith carried out the annual service with a smile. Leaving everything clean and tidy.

Utterly fantastic ! Keith Wilkinson came and serviced my boiler professionally and curtious bloke will recommend highly 👌

Rohaan the engineer came round, amazing service top man made me feel comfortable as a female as it can be very nerve wrecking having a stranger in the house. He was very professional and friendly.

Rohaan, came out to fix my broken boiler, really nice man rang me to let me know when he would arrive. Fixed my boiler within the hour. Very happy.

Rohaan the gas engineer came to my house. I've had multiple engineers come around and scratch their heads. This young man came in and 1 hour later my hot water and heating is back on. He tested everything and made sure it's working fine. He explained my thermostat and even set my timer to suit me. A real credit to the company. I will ask for him by name next time I need any work. Very very happy.

Rohaan gas engineer came to my property late at night for an emergency. He was very informative and explained everything he was doing. Very professional 10/10

Keith was really friendly, polite and knowledgeable. Very good service for our regular landlord safety check.

So impressed with the service from T&S. Our heating broke down and we were advised by an unamed company we had a service plan with that a power flush was required after they fitted a new pump and basically left us without heating and hot water. On calling T&S to book a power flush, when I said we were without heat and hot water, they arranged to come the next day. On attending to do the flush, the engineer had a look, noted there was just a simple blockage, fixed it and got the heating back on again and we even got some money back as there was no need to the whole power flush! It so nice to deal with helpful people who properly investigate your problem - thank you so much for getting us warm again so quickly!

Thanks so much for fixing our boiler. I truly appreciate the prompt and friendly service. We've been your customers for 10 years and still feel secure.

Always a top service. Professional and polite

Very professional and good at what he does. Respectful and kind. I will please like him to be doing my boiler serving yearly for continuity. Thanks

Very professional and friendly. Even the dog liked him!

We have been without heating and hot water after returning from holiday rohaan came and sorted us out at 5.35am we are most grateful he showed true professional standards and anyone who meets this young man will be treated to a polite gentleman who cares about his job

Good service of boiler and fire this morning by Keith.

Rohaan came out and fixed my boiler. Hes so kind. He even helped move my freezer as i dont have anyone around tk ask for help. Im so happy

Keith came and serviced our boiler. He is a very professional and experienced technician.

Rohan and james pepper was polite,professional throughout.defo recommend these for any job.spoke to us through there work and cleaned all there mess massive thank you guys for what you have done

Rohaan came out to my property on New years day as my boiler wasn't working he got it working and explained in extreme detail but still in simple terms as to why we had an issue and how to use going forward Very very happy

Rohaan, came out on New Year’s Day! Was very helpful and showed us everything we need to do step by step, took his time and explained everything in full detail! 100% deserving of a promotion!

Rohaan was very friendly & professional. Highly recommend

Rohaan came out. Brilliant service. Polite young man. Very happy.

Rohaan didn’t a brilliant job not only made my tap safe also got my boiler working nd showed me how it works

Rohaan came out late at night to fix a leak at ours which meant we couldn’t use our water. He explained what the issue was, showed us what needs doing. Did the job cleaned up. Tested and made sure I was happy before he left the property. 10/10

Rohaan came out at 3am. He explained everything. He was very pleasant and did the work silently as people weee sleeping. Very very helpful. He showed me before and after pictures. Lovely young man. A real credit to t&s

Rohaan came out on boxing day in the evening. Sorted our boiler that was giving no hot water and no heating. Even got a radiator working thats never worked. Very very happy. Thanks alot.

Rohaan was extremely professional and helpful. Explained everything clearly and checked I understood. He was efficient at resolving the issue and reporting the problem and what was required to the council. Rohaan was friendly, understanding and able to put my mind as ease with me being an elderly lady and having a house visit late at night. Thank you for your help to ensure I was not left without heat or hot water. Very happy and satisfied with the service.

Rohaan came out on CHRISTMAS DAY out of hours as we weren't able to use facilities. He was quick and polite. God bless him. A real credit to the company. Merry Christmas all

Rohaan came around to change a radiator (another company misinformed me thatci need new radistors). Im not sure whst he did but 1 hour later and magic. He has got all of our heaters working (even ones that have always been cold). he should be proud lf himself. A real credit to t&s. Honest and reliable. Merry x mas

Rohaan came out to swap a shower drainage pump for me. Might as well call him Santa because he saved christmas!!! We haven't been able to shower in 6 weeks. He came out on Christmas EVE and replaced everything and tested. Rohaan was a dream. Punctual-efficient and a warm personality. He explained everything and took his time to answer all of our questions. 10/10. Merry Christmas to t&s. Will be returning and recommending just because of this young chap. I'm absolutely over the moon.

Keith did a fantastic job for T And S. Very thorough , polite customer service and arrived early as requested. Thanks Paul

Dino from T&S Heating was very helpful and professional. He clearly knows his job, explained things well, and did the work properly. I’m very satisfied with the service and would definitely recommend him.

Rohaan came to my property to fix my shower he was quick and efficient very friendly and explained everything he was doing very clean job

Fantastic service and same day boiler repair. Dino at T & S Nottm was friendly, professional and informative. Really happy with the job. Big thank you to Dino. Lisa. 😁👍

Isaac is a top bloke, he was attentive with teaching his apprentice cam. Very welcoming and clean hearted guys. Well done Would request these two any day for more work

Isaac is the most kind hearted man I've met from T and S, he was very attentive and did the absolute best job I could of asked for. Clean hearted and straight to the work, genuine friendly lad. Cameron was a good learner and he listened to every step Isaac showed him, best apprentice I've seen especially for his age. Him and Isaac are the dream team Merry X mas Jesse

Dino explains everything and put me at ease, also cleaned up afterwards

Rohaan came round to fit radiators. It was horrible not having radiators warming up. He came in clean attire. Dust sheets. Show covers the lot. Might as well call him Batman because he really wears the cape

Thank you to Sean the engineer for fitting my new cooker in time for Christmas. Lovely guy. And very nice and helpful office staff.

Rohaan came out today to repair the shower with he did very efficiently can not fault his work.

Rohaan came from t&s. Very professional. We're going through a stressful time and we couldn't be happier with his services. Young chap will go far. Very happy. Thank you to rohaan and t&s

I would just like to say I had a lovely man come and service the boiler today his name was dino he was so polite helpful and very understanding I would recommend him highly as he was so professional and pleasant to talk too as well thank-you so much dino I’m one happy customer thank-you

Recently had Rohaan from T&S visit our house for some plumbing issues, really informative and professional. Nothing was too much stress, really happy with service and would happily recommend him for anyone else

Have bought 5 different showers to our property which has been without proper wash facilities, for over 3 weeks. Each shower was incompatible with our wet room. A vulnerable disabled man has been left without any wash facilities as well as the rest of the household. I had to give a star rating to complete the review otherwise I would have given none. So close to Christmas this is terrible. They still have not supplied the correct shower, the position we are in is dreadful

As return customers we were really pleased with the service we received from all aspects at T&S. The team (Kirsty and Mateusz) who assisted with the quote and booking were really helpful and responded quickly, supporting us to select our replacement taps (even matching the brand and model from a previous T&S job we had, without asking). The plumber, Isaac, was very pleasant, helpful, professional and did a great job with the installation and fit, explaining everything to us. The accounts team were helpful and polite when I called to make payment after the work was completed. All in all excellent service from start to finish. Thank you.

Rohaan was a lovely reliable worker. Very respectful and accommadating. Awesome worker.

Rohaan, was very polite and helpful and explained what he was doing at each stage. He made sure he cleaned up after and cheched heat was working effecianrly

Dino from t&s heating came out today to check my boiler. He was very knowledgeable and diagnosed the issue quickly and got to work fixing it. Dino was also very personable and explained things simply in layman's terms so that I could easily understand. All round great service from Dino and has made me comfortable to use t&s for any future boiler / heating related issues.

Isaacs and cam did a fantastic job highly recommended

Isaac and Cam were very quick, clean and efficient at sorting the leak out

Isaac and cam were very helpful, well spoken and polite. Good work all round would recommend T and S any day

Isaac and Cameron did a brilliant job sorting out my Hallway Bathroom and Living room Radiators, T&S heating are a brilliant company

Excellent job. Friendly efficient service. Couldn’t ask for any better.

Well what can I say... and then there was heat!. Thank you Keith. Lovely chap, serviced the boiler, very polite, had a problem with temperature control of the lounge. Solved!

Gave me a good serviceIng

Engineer Keith Wilkinson very competent, knowledgeable and respectful throughout the visit. A pleasure to have engineers who engage.

Rohanaa was brilliant very polite tidy explained everything great worker

Rohaan is the most efficient plumber I’ve ever come across. His diagnostic knowledge is second to none. had a lovely chat at the same time and Im now feeling re assured. Came to the door with clean attire, shoe covers, dust sheets in the work area and a smile. 10/10

Rohaan was very good and did a cracking job

ROHAAN GREAT WORK VRRY GO OD HELPFUL GUY TOP WORK WITH TGANKS AGAIN. O

Rohaan & Isaac very friendly helpful and polite. Clean and tidy job well worth a pat on the back

Had a lovely bloke called Rohaan come to fix my kitchen and bathroom tap. Did a great job, even though it was a tricky fix. Would highly recommend.

Keith did a quick and efficient job of servicing the gas fire.

I just want to say thank you rohaan for coming out at 2am to fix my toilet after the float snapped and leaking we had a lovely conversation would highly recommend

Rohaan was a very nice person , done the job without any issues very well mannered and very good at his job.

Rohaan the plumber was extremely helpful and very respectful. Thank you for your good work

Rohaan plumber is a very kind person. Diagnosed the problem very fast. Very clean and proffesional. I will ask for this young lad next time we need t&s. 10:10. Thanks

Had my mothers who suffers with dementia annual boiler service today and wanted to say a big thanks to the service engineer Martin for being prompt and very professional.... definitely a 5star service Thankyou👍

Rohaan came out late night for an emergency leak. Very good service. Went above and beyond. Young chap really cares. Thanks Rohaan and T&s

Rohaan engineer come and fix all problem very quick. Even did extra job whilst here. Very happy 10/10

Rohaan plumber came to fix an emergency leak at my house. I can't express how happy I am. He went above and beyond to resolve the issue. Because of him we are leak free and have not incurred any damage to the property from the leak. Thanks to t&s heating and rohaan. 10 out of 10.

Good service carried out by competent, courteous & pleasant Engineer.

Keith serviced our combi boiler today, was very polite and was good and efficient service

I have just had mick from t&s to do my kitchen. Mick from t&s I can not say a bad word against him he went above and beyond with his job never had a problem good quality work I would recommend him and have him back for more work

Keith the engineer knows his stuff. Polite, informative and always cleans up after the work is done.

Rahaan came to do some work at my property he explained everything and told me wht was gna get done and very happy wth his work very clean and professional so grateful for doing a great job

T&S heating arrived to my property today after going through enough stress the past ten days to last me a life time. Due to unforseen circumstances with British Gas and local council it was a fight and half to get my gas debt cleared and get a new key/cards issued to my meter from previous tenant. (they was in no rush!) After finally stressing to British Gas and the council i managed to finally rebook my appointment with T&S to come out and uncap my gas. A gas engineer named Martin attended my property and from meeting him he was Caring, Lean, Enthusiastic, Accountable and resilient to the issue toward the nature of the problem and constantly reassured me he won't be leaving until it's sorted in a few words. That he did do and followed through with his word! I feel like a weight has been lifted off my shoulders and I can finally cook myself a hot meal using my cooker as was using microwave and kettle and have a bath and wash my pots! Martin, thank you for everything you did for me when you attended today. I appreciate the talk, reassurance and most importantly ensuring I had gas to my cooker and boiler before leaving my home aswell as showing humanity and empathy to the issue at hand. From someone with autism, I struggle understanding people's intentions and waiting, which has been a struggle for me during this process. Thank you T & S Heating, Russ and Martin! Its true not all heroes wear capes :) Sending many blessings your way Sam Bell

Arrived promptly and serviced the boiler. Very professional and efficient.

Rohaan plumber came. I very happy service very on time good work went extra mile for me I am happy so much

I am not very happy with the office team. The first reason is that they were saying that there where times slots to visit the house. From 8am till 12noon or afternoon from 12noon till 3pm. Because of this, I had to ask a day off from work because I was booked from 8am till 12noon. To the end, the engineer comes at 15.30h, which I could go to work. But it wasn't the fault of the engineer, it was because I wasn't booked up in the first place. The other reason is that I thought they where coming to check if my gas supply was live or dead to help me to get my gas reinstated as the letter says. But for my surprise it was just a simple gas leak check to see if I am safe, when this was done 2 month ago by engineers from the NCC and this is to be done once a year. So, I waste my time with them. Not very happy with the information provided by letter and not with the office team, because I lost one working day when I could go to work perfectly. And this check it wasn't necessary because it was already done.

Rohaan Asif came to my house he was extremely polite and professional he also done an amazing job I am very pleased with the work he is a real problem solver!

Rohaan Asif plumber came round. 10/10. Very polite and very informative. I can't express how happy I am with this young chap. He's explained all the work he carried out and found the root cause of the problem within 1 minute. Very Very happy

Rohaan Asif (plumber). Came to rectify a leak and a faulty valve. Lovely chap- very friendly and professional. He went out of his way to fix everything quickly and efficiently. Couldnt ask for a better service. 10/10

Polite, got on with the job, gave reassuring advice

Nice and polite service engineers when they actually turn up. This is third time my partner as waited in for 5 hrs .(time slot given when booked the service ) and no sign of the engineer. So had rebook again .a courtesy call would of been nice to let us no they wasn't coming.they respondedto my review and said would get in touch the following week. Still waiting to hear from them

Antony worked really hard to fix my tank. Friendly and polite as well.

They booked in a callout for just 2 working days later and stopped a somewhat urgent leak due to a failed part in my 12 yr old boiler. They then managed to repair the boiler literally the next day and were incredibly reasonable on price!

Brilliant service. On time, friendly engineer and a go to brand I know I can trust 👍🏻

Luke at T&S recently installed a new combi boiler and removed everything associated with our conventional boiler. This was no easy undertaking and had its complications, all of which he overcame. The quality of Luke's workmanship, and his care and attention was exemplary, far exceeding our expectations. Thank you Luke, you're a real asset to T&S Heating.

Arrived on time. Keith was very efficient and polite. Would thoroughly recommend.

Martin from t and s heating was outstanding rushing to get parts so he could get our boiler back working couldn't have done more to help us

Wasted a whole morning waiting for an engineer despite being booked weeks ago. Rang to check he was still coming as I needed to go out. Told he was on his way only to find out when I rang again that he could not get to me. Nobody had the courtesy to ring me and let me know. Terrible customer service.

Keith was fantastic. He was very thorough while servicing our boiler and I’m very grateful.

Arrived on time, very good customer service from our engineer. Would recommend T&S

Keith was very professional. Arrived as expected. Left the area around the boiler clean and tidy. Thank you

He did us proud ( Keith)

My boiler broke and Ruman did a great job fixing it quickly and professionally. Really friendly and knowledgeable. I recommend the service to everyone

Office staff are very friendly and helpful as are all the engineers

Great service, ( bit of back story to understand my dilemma) I have a council property and needed a new toilet cistern and the council came to put a new one in, first of all the workman that came wasn’t a qualified plumber but had “done a bit of plumbing” so he went ahead and put the new one in but needed a new washer for the water inlet pipe has the old one snapped, he didn’t have one, didn’t have spares on his van as, like I said, wasn’t a plumber, so he rang the office to see if a plumber was nearby to bring him one, he was told no, as one was miles away and the other was up on a roof pointing a chimney, so he tried to bodge it with tape only to then realised that the overflow valve was knackered so it didn’t stop the water from running, to top it off the stop tap at the side of loo didn’t work so I had to switch my mains water off, so I was left with no water and no flushable loo, the time was around 3:30pm I was told someone should be with me before 5, it got to 6:30 so I rang the emergency line for out of hours service and was told it doesn’t get passed to the out of hours till after 5pm and if no one has been for 9pm to call back, 9pm came and went rang back to be told they’ve contacted out of hours team which is T&S heating and an engineer would call me. He did call, a lovey chap called Will, said he could be with me within 20mins, he arrived, very polite and well mannered, sorted the problem straight away, told me he would also report my broken stop valve near toilet for me to save me the trouble, which was very nice of him, he did tell me he wasn’t even on call, hed just received a call whilst at home, has he lived nearby and thankfully he came , he didn’t have to bless him, he could have turned the job down, getting a call at 9:30 of a night to nip out and fix a toilet, or should I say fix someone else’s mistake. Well Thankyou Will, and thankyou for answering your phone, if I ever need a plumber in the future I will defo be in touch sod the council and I would highly recommend you to others. Thankyou so much. Excellent service.

Excellent service by Keith. Finished the job very efficiently

Great job today Antony fixed my loo defo recommended many thanks

When the boiler broke down Martin Harrison from T&S fixed it within forty minutes. well done.

Absolutely brilliant service

Keith was very obliging very efficient and very professional.

I had an gas engineer called Craig he came out as an emergency he fixed the problem I had he talked me through everything he was doing and he refused to leave till the problem was fixed very happy with the work he did.thankyou

Richard and James came to put a new boiler in my property took 2 days to complete very polite gentleman and hard working men very respectable would have them back in my property again well recommended

Luke Henson came and installed a new combi boiler for us changing from an old syatem. He was Brilliant! Very professional, polite and cleaned up after himself. I warmly commend Luke ans the whole team.

Very professional and pleasant. Would recommend.

Keith came to carry out our annual service, excellent as always

After nearly a week without heating or hot water waiting for a new part, T & S sent Steve, who did great repair work on our boiler. He was kind, polite and friendly and we SO appreciate the work he did. Many, many thanks Steve and T & S.

Great service, friendly and asked all my questions

We had Nigel and jack and what a pleasure it was did everything to make me feel comfortable and very clean and tidy Highley recommended

Keith arrived nice and prompt. As usual he was nice and polite. Explained to me of what he'd done and is sorting out an issue with the thermostat. Nice chap!!!

Excellent service as always from Keith

Keith is very professional and pleasent

Very efficient, boiler service completed quickly with no issues.

T&s heating have always provided sound advice and workmanship

Keith was friendly and efficient and arrived in the timescale quoted . Only concern is that we may need a new venting kit as we called you out to problem with this at Christmas time and Keith reported some water gathering again but not ordered a replacement. Jerry Burton.

Nigel & Jack were absolutely brilliant, professional all the way.kept everywhere clean & tidy at all times,I seriously can't fault these guys doing there job 10/10.

I had my boiler serviced today by Keith who is a very pleasant man always very polite

Excellent service and kieth was so friendly

Speedy and professional service as always Keith cheers👌

Quick and efficient service. Keith was a true professional. Would use again

Had a complete boiler and radiator replacement 3 years ago and now on their annual service contract - just had it serviced today by Keith and everything went fairly smoothly. Would recommend this company for your heating and plumbing requirements.

Great service as always. Keith was friendly and carried out the service quickly and efficiently.

Good customer service, polite and punctual service by Keith from T&S. Been a customer of T& S heating for a few years now and always been reliable and professional.

Boiler service by Keith. Friendly and very happy to give advice

Keith arrived promptly and completed the service efficiently. He also resolved a minor leak on the filter which was much appreciated.

Keith was efficient as always.

Keith is a fantastic gas engineer.

Our heating broke down just before Christmas. It was pin holes in radiators, but the 80s boiler had had its day too. They apologetically said they couldn't get there before Christmas. That was perfectly fine. They turned up immediately after New Year, They did a complete repair, and boiler change.and worked in a very tidy way. Really appreciate having our heating back just before the cold snap.

Boiler serviced by Keith, regular engineer, always polite and very efficient at his job. Thank you

Just had an engineer Mos come round, Very polite and proffesional. Fixed the boiler. Explained why there was an issue - Very happy. Thank you Mos and You represent Ts heating extremely well.

Fantastic guy as professional, he fixed the problem within 5 minutes, His Name is Mohsan, I really recommend 👌

Moss has been amazing, helped me sort my heating and tightened my pipe work on the radiators so there’s no more leaks. Thank you again, I’d definitely recommend you more to help me out

Boiler serviced today by Keith, very professional and friendly. Would recommend.

I had problem with boiler, not turning on. The engineer named Mohsen Hamed, was very professional. Knowledgeable and in minutes he diagnosed the issue. Pleasant, friendly and very respectful highly reccomend the company, thanks.

Just had a boiler service with moss who was excellent

Excellence in customer service which is so rare these days. When my 88 year old mum's heating and hot water packed up between Christmas and New Year T and S were the height of efficiency and kindness in sorting the problem. I cannot recommend this company more highly and particular thanks to Christian, Marc and the lads who did the work.

Moss quickly helped diagnose the issue and unplugged the diverter motor

Moss was brilliant, very efficient and very knowledgable. Great service :)

Great service. Explained all the work completed and showed photos as evidence. Highly recommend

Moss was a great guy Very Thorough with his job and friendly Check his work and even helped explain issues.

Amazing service, super quick and efficient, and very friendly

Do not use this company! I pre paid for a boiler service and this was arranged for last Saturday between 8 and 12. No one turned up, no phone call. Then suddenly on Sunday afternoon they decided to arrive without warning. Left message on their voice mail but no response. Called to make a complaint and no response. No communication and really poor customer service.

Moss carried out a major service on our boiler, friendly and efficient everything explained clearly. Fantastic 🙂

Moss - Thank you. Great full major boiler service. Thorough and clean work. Explained everything well. Very knowledgeable and highly experienced.

Competent and reliable business. Fitted our boiler a couple of years ago without issue and have serviced it since. Moss, todays engineer, arrived in the notified time frame, was professional, personable, polite, serviced our boiler and explained what had been done. Very pleased with this company and the engineers they employ.

Great service by Mosd

Moss came to check our newly fitted radiator as it was leaking. He was very kind and helpful.

Moss did a great job for us through t&s heating. Very thourough. Polite and on time. Very good

Excellent service

Moss did a very efficient boiler service for me today. He was polite and explained what he was doing. He also left everything clean and shining. Top marks for him.

Came for gas check, Keith was very professional polite and helpful.

Moss let me know before arriving, was respectful and friendly and most importantly serviced the boiler and left everywhere clean

Good optional advise Friendly person

Excellent service on our boiler from Moss. He was professional, cheerful and thoroughly efficient. Superb, made our day!

Lovely help from moss. Very kind and quick at the work. Outstanding work

Moss did a brilliant Job , thank you very much again🙏

Moss did our boiler and gas fire service today, no problems, very friendly, very efficient. Did a great job - would recommend.

Moss was very polite and respectful. He had the opportunity to arrive earlier than booked and phoned to ok this. He worked quickly and did a very good job and cleaned the area thoroughly when the job was complete. I would recommend Moss to my friends and family

Keith from T& S . Boiler service yet again. He has done our last 3 if not more servicings. Gets on with the job, no problem just leave him to it. Pleasant chap, leaves everything clean and tidy when he's finished.

Every time we’re due a boiler service Keith goes above and beyond and its a pleasure seeing him when it’s due!

Just had a boiler serviced by moss Really happy and Pleasant employee Thank you also to your admin team Who have tried to help me and kept me informed I really really can’t fault the service,

Moss was super helpful and very thorough on the annual service - great job!

Amazing service. Wonderful job, I'm a happy lady.

Very good service friendly gentleman and kept me informed about what going on around my house tidied up well very happy thank you

Moss. Excellent chap. Very efficient and happy in his work

Shane was really helpful. We have a very complicated boiler system and he took the time to explain it all to me and labelled everything to make it easier for me. Really nice guy would definitely recommend

Friendly and professional, can't fault, cheers

Excellent service by Moss. So amenable and knowledgeable. A pleasure to have him here.

T and S have always been great. Courteous and efficient, and Moss who did the service today typified that. Much appreciated!

Moss came out to complete our annual boiler service. He was friendly, professional and did a great job.

Excellent service by Moss !!

Very good service and paper work was filled in.

Very quick efficient friendly and helpful it was shane that attended my property

Very good service, phoned in for boiler service, and done same day. Excellent

Moss ordered parts

Good werk

Mohsen has done a great job servicing our boiler today – many thanks!

Moss was here today servicing my boiler and he did an amazing job, cleaned all the boiler and filters,took pictures of everything and explained all the boiler readings, 1st time someone did this on all 5 checks I had every year. Very polite and friendly I can't recommend him enough 🙂. Thank you

Moss competed a boiler service 30/10/24. He was friendly, polite has great communication skills and completed the job efficiently. Thank you.

Engineer was Moss. Very helpful and very polite. No mess

Quick and efficient moss fixed the problem highly recommend he was very polite and got on with the job

T&S engineer Moz serviced our Boiler & Fire cleaned up after and fully explained the tests. Great service. J Wright

Annual boiler service carried out by 'Moss'. Nice friendly young man .did a excellent job ,explained what he had done and left the place neat and tidy when he had finished. Completely satisfied with a job well done.

Very pleased with the service. Thank you Excellent service

Great experience, really nice and knowledgeable engineer who explained everything as he was working and left everywhere clean and tidy.

I had my boiler serviced and I'm happy with the completed job. Good, enthusiastic and efficient work.

Moss was very quick and efficient in servicing our boiler. He also helped with an unrelated issue by tightening up a loose tap, which was much appreciated!

Moss came today to carry out my boiler annual service. He was helpful and informative about what he was going to do and carry out the work efficiently. Very happy with the visit.

Muhamad carried out the service of our boiler quickly and wonderfully today, we were satisfied. 👍

The guy was amazing, explaining in details the work he was carrying out. He had all the time for us, much much appreciated cheers Salaam

Mohammed was brilliant and solved a long-standing mystery about my gas meter while servicing my boiler. He found the correct meter - a completely different one to the one E.On said it was. Top-class service.

Boiler required a service. Engineer was brilliant, arrived on time, very clean, very quick, very polite and very accommodating. Also fixed up after previous engineer left job unfinished and kindly replaced a part to prevent another call-out, for which we are very grateful. Made our puppy excited pee to see him! Highly recommended 10/10 Thank you Mohsen!! 💯

Fantastic service. Polite and pleasant.

Excellent quality of work and good advice given so very happy with the service.

Mossy was lovely and professional. He did a quick service and explained everything thoroughly when he was finished.

T&S have been fantastic, we needed a new boiler. They came same day to look at our old boiler, got it temporarily working while we waited for the invoice. Boiler fitted within 3 days of our go ahead. Luke H was brilliant, stayed to ensure the job was done even when we ended up needing Cadent Gas out to sort a mains issue! Would use again.

Quick and efficient service by Keith

Reliable and professional.

Very proficient service by Keith. On time and helpful.

Have used T&S for over 10 years. Keith was on time and professional as he did his work. See you next year!

The 1 star is because they eventually fixed my boiler. You pay £78 for a call out fee, the engineer spends 2 minutes looking at the boiler and pressing buttons. Tells you he knows what the problem is and walks away. The following day, after chasing T&S they eventually send you through a quote to approve and they then schedule you in for the following day.. this being Monday because they don't work weekends. 4 Nights later, with a sick baby and no heating or hot water.. the Engineer arrives late in the afternoon and tells you that the first guy got it wrong and a different part is needed. To my surprise, they can get the part and fit it first thing the following morning. I'm not sure why I had to spend 5 nights without a boiler when they could clearly fix it the next morning. This company do not care about their clients, they don't care about their reputation.. They only care about squeezing as much money out of you as possible. Avoid them if you can.

Quick, efficient, courteous service. Definitely recommended.

Archery graig and Reese were very quick and affitiant and freindly would recommend

I can't praise the workers enough . New boiler fitted quickly and efficiently by James. Left place clear and tidy. Craig and Archie the electricians arrived early and worked well. Left the place clean. Went above and beyond explaining clearly how to work the heating system ensuring I understood clearly. Ensuring heating and water was working correctly

Lovely,hardworking people, done all what needed doing , left everything clean.10 out of 10

Quick and efficient.

Annual Service carried out by usual technician. All done efficiently and courtesly.

The engineer came at the earlier of the time range leaving my afternoon free.

The guys that came out to do the work they was polite archie and Craig

I can't recommend Reece from T and S Heating enough! He went above and beyond the work requested, ensuring everything was sorted even when the electrician didn’t show up. He could have finished by 3pm, but instead, he stayed until 8:25pm, well past his working hours, just to make sure I had heating. His dedication and professionalism are unmatched. Reece is one of the best gas engineers I’ve ever come across, and I wouldn’t hesitate to call him again. Highly recommended!

Archie and Craig came on time really friendly explained everything clearly really happy with the work they've done Thankyou so much I actually have heating that works 👍😁

Just had a boiler service done by Ryan. Professional and excellent. Very happy and will use T&S again.

Really nice guy has just been over to do our annual service and inspection. As always friendly, polite and helpful as pleasure to have him here again this year 👍 Thanks again 👍

Friendly, efficient and professional, from booking in and paying, to the excellent, fast and thorough service undertaken - 30 mins, very impressive - thank you 😀

Steve from TNS and Rehan from Nottingham City Council led brilliant teams of skilled workers to install radiators and fires which they did quickly and effectively and finished in the time they said which sometimes was as little as a few days . At first residents mostly elderly and disabled in Independent living at Palmer Court were skeptical as Tory underfunding of Nottingham to the tune of a billion pounds had left repairs very slow and inefficient for the last few years but they did everything cheerfully and did other jobs aswell like my flooring in shower I had been waiting for a year for. They did such a great job that it has improved the health both physical and mental of many vulnerable residents and now instead of suffering in silence residents chat and help each other with gardening and so much more Thanks go to the Councillors for Lenton and the MP Lillian Greenwood for driving the project forward .

Superb, fast and incredibly mess-free installation by Michael & Kieran. Couldn’t be any happier with the standard and professionalism 👍🏻 Recommended.

Very fast and thorough, 5 star service

Keith came promptly and serviced the boiler effectively.

Rung up on Tuesday for boiler service engineer arrived on Wednesday morning on time

As always the service we received from T&S was outstanding, and the service and repair completed professionally. Thank you to Keith for his expertise

Steve Thorpe did a great job servicing our boiler on behalf of nch

Steve Thorpe Carried out work for emh Good work

Steve Thorpe - carried out landlord gas work very friendly and polite arrived as advised very happy with service

Steve Thorpe carried out my boiler service today. Very polite and friendly worked to accommodate my work schedule. Thank you 😊

Idais came to correct a plastering job that was already done by somebody else, but they did a poor job and poor finish, he completed the job within a good time frame and did the walls to a high professional level, I am really happy with the finish result and I can now get the room finished and back to normal, thank you.

Steve thorpe completed gas works great experience thank you

Steve thrope was my gas engineer and was lovely and wonderful. Quick and efficient.

Had a visit from Keith today .. legend of a man .. very polite and professional completed the gas service in a timely mannor .. recommended .. Cheers

Gas safety work carried out by Steve Thorpe. Very friendly

Steve Thorpe was very happy with the service was very respectful of the home and was quick at his job

Steve Thorpe was very happy with the T&S secretaries for writing a quick respectful review. Funny how all the positive reviewers have only ever written one review.

Done with T&S heating forever now. Absolutely awful company. Had a boiler installed in 2020 by T&S - they did not tighten the pipework in the loft correctly, this caused a slow leak that flooded our loft and 2 upstairs rooms, response when we called about the leak was very slow and I had to deal with the clean-up in the loft myself. Months later they did make minimal repairs to the flooded rooms; it was a lot of disruption and all of the redecoration had to be done at our own time and expense. The T&S installers also damaged our gas meter when installing the boiler; they replaced it, but did not register the change with our suppliers nor did they inform us of this (no information was given to us - else we would have contacted suppliers etc) - which caused billing issues. We have since had 3 services performed by T&S, and one service booked in for today where they have cancelled the service without contacting us because we hadn't paid in advance - causing much inconvenience and cost to us. 2 of our previous services were uneventful, however the engineer that serviced our boiler and fireplace in 2022 took the liberty to use an entire can of my own wd40 when "cleaning" the fireplace - god knows what he did with it - but also didn't provide the service sheets - he did leave the empty wd40 can for me though. The secretaries / customer service people are chirpy but unhelpful - if you have an issue they stonewall you, promise callbacks or say they will/have sent emails - none of which happen. They will not let you speak to anyone other than themselves (from what I have experienced there are 2 of them, and they pass you between one another); the director or manager or anyone more senior is always out - they won't give contact details for them or arrange for them to call/contact you. From my experience T&S is a front, they employ many engineers who are of variable abilities, some are awful, some probably ok - but any issues T&S clearly do not care - they just want the money. If you think you might get some form of stability by choosing a larger company, it is not the case with T&S - AVOID AT ALL COSTS.

Steve Thorpe landlord has safety check

Would highly recommend Michael done a brilliant job!

The two guy's that carry out the work on my Property was really great at the job and worked so hard to get the jobs done in a timely manner so I'm a super happy customer many thanks to your workers.

Craig Edwards has done an excellent job on my damp, he works very efficiently and nothing is too much trouble. Craig is also very polite and respectful. 5⭐️ service 😊

Steve Thorpe Carrie out repair on boiler. Great service.

Paid a £68 call out fee to have my leaking hot water tank confirmed as leaking (with nothing turned off, or changed, so was left with an active leak in my flat!). Took a week of phone calls to ask for a quote, which i was originally told would come through quickly, to eventually have someone come out to have a second look to offer a quote, and its been a week and a half and still not been offered this quote to have my tank replaced. Feel as though I’ve paid a lot of money for absolutely nothing. This has now been sorted by another company, but i hate to think how much water damage i’d have had if I was waiting on this company to fix the issue!

Dan and jim profeinal job more than expected would recomend any time

Excellent highly recommend

Dangerous drivers.

Cody turned up at the time they said they would. He was very polite. Thank you again. Defiantly recommend this company

Great job lovely lads

Cody and Michael we're brilliant

His names Cody Really lovely guy he came and did the door fine found a issue and is passing it on

Great job done with speed

Martin does his job thoroughly and the quality of work he does is excellent.

Excellent service

Steve Thorpe Carried out landlords saftey check. Very professional

Jyst testing this out

Steve Thorpe was very friendly and prompt. Thank you

Steve Thorpe - landlord safety check. Lovely bloke, very polite. Fast and efficient service

Great Service from Steve Thorpe

Today Steve Thorpe came to conduct my yearly gas check! He was very polite and helpful during his visit.

Fantastic service

T&S replaced our faulty boiler within a week of it breaking down. The plumber arrived when he said he would and completed the installation within the agreed time. He was polite and tidy. The electrician who followed him finished the job equally well When the central heating was working again, one radiator failed to heat up but after contacting T&S someone came and sorted the problem. We have been very pleased with the way the job was done and would recommend the firm highly.

T&S heating recently carried out upgrade of my traditional boiler to a Worcester 4000 combi boiler system. Work was carried out over 2 days by Mark the gas engineer and Craig the electrician, both of whom were helpful, friendly, and knowledgeable! I was kept fully informed during the whole process and was encouraged to ask any questions I had. The new system is such an improvement and was installed promptly and with minimal disruption and stress. Very happy with the service provided from start to finish. Thank you!

My 43 year old boiler decided to wait until we had minus 6 frosts to pack in completely on me a few weeks ago, so I rang round for quotations locally after British Gas wanted 5k for a standard boiler installation. T&S came up with a better quote and they were able to come much sooner than BG estimated, which was 4 to 6 weeks! Seeing the previous reviews, I was a bit hesitant but we needed heat and hot water as soon as possible, so I spoke to them and was reassured that the fitter and electrician coming to do the job were time served and qualified, as you'd expect them to be. It was a straight swap but because our boiler was so old, the new one needed a new flu and pipework running outside for the waste water, so there was a bit more building work needed doing than I'd anticipated, but it all went well and we're happy with the new boiler and service they provided. There was good communication with the office team and I would recommend using them. If the reviews have put you off then I suggest you speak to them first like I did because generally with reviews you tend to hear about the bad things a company does rather than all the good things they've done.

Prompt,on time and polite.

Their drivers are notorious for dangerous driving/road rage in my area. Several friends have stories of nearly being crashed into, gestured at, cut up, ect. The brightly branded vans make good advertising of whos business to avoid.

My landlord sent this company to fix a roof leak, the part wasn't in stock so they decided to clean my roof with my hosepipe making the leak 10x worse. They were also supposed to seal something near my roof and my 7 year old could of done a better job. They came back today with the correct part but I didn't want them in my property again. As I refused entry and advised they are on CCTV they rang their office and made lies about me. Avoid at all costs.

INCOMPETENT staff diagnosed my boiler fault incorrectly/ UNRELIABLE didn’t turn up when they were supposed to / MISLEADING information as to how they run there procedures. I was asked to pay the call out charge before the engineer came but not told that he would only diagnose the fault (incorrectly as it happens) and although the part was in stock at the suppliers it would take another 48hrs before I'd get another engineer out to fix who then was supposedto come back with the correct part and never turned up . I would never recommend such a unprofessional company . They don't deserve 1 star

Left with no light or heat in my living room .so had to live in my hallway for a weekend.They were suppose to show up on 2 occasions but didnt. I live at 68 and they visited 69. Unfortunately it does not exist!!! If i was older and infirm i would have died of hypothermia

Not at all impressed, one radiotor needed fixing, after they left my elderly mothers home, she relies on the heat because of her health the entire heating system broke down leaving her with no hot water or heating.... She was not offered an additional heatter until I contacted them a day later when she complained of being cold. She was reasred a visit Monday morning and come around 10am I have had to call again with no reassurance they can sort her urgently. Just wouldn't recommend this business from that experience.

Incompetent does not cover the man sent out to do the repair work. The so-called heating engineer who was set out to fit the broken part didn't have a clue what he was doing. He didn't have his own tools, broken more things than needed repairing at the start of the job. He got water in the electrics, which tripped the switch. Had to borrow a hair dryer from the neighbour for him, but he didn't explain why. He told me to stay out of his way. He used the dryer to the point it overheated. He then stated it was his finishing time, so he left. He had to be stopped from taking tools that weren't his. Very rude man and left without heating and hot water for another weekend. Appalling service and would recommend people to try other companies first.

One of its drivers in a black BMW X3 (T14 TNS) driving like an idiot. Pulled out in front of me with no indication, looked drunk!

A couple of young guys who worked for this company contacted me through my builder I am guessing that they were working off the cards as they asked me to put money in one of their personal accounts. And I overhead them slagging off the Manager claiming they were sick of being underpaid. Not only that they didn't finish the job properly. Shocking company to deal with

The out of hours service is discussing especially my experience a month ago when you pay a monthly premium amount then being told you have to wait 24hours for repair myself and my husband are both vulnerable and over 70years

Sam the heating engineer fitted an outdoor tap He came the week following our enquiry , professional and friendly . Extremely good value for money . Can recommend

This company was contracted by my landlord to discuss the annual gas safety check at my property. I had called and arranged an afternoon visit between 12pm and 5pm, the engineer arrived at 10.30am. He then proceeded to attempt to install a carbon monoxide detector on the kitchen wall, for some reason then pulling it off and breaking off a large piece of the plaster. I telephoned T&S heating to complain and was spoken to in a rude manner by the receptionist, who insisted it is only a small hole in my kitchen wall and she would book a plasterer, I replied that I wanted to contact my landlord first and she then got very agitated with me and stated that I had "point blank refused" for them to arrange a repair of the damage they have done in my property. Absolute cowboy firm with disgusting customer service and rude and incompetent staff who do not care what damage they cause in your home. Avoid this company.

would definitely avoid this company at all costs. They started our bathroom conversion to a wrt room Oct 2022 we are now in April and it still isn't finished. But I now refuse to let them back on to site to finish. The toilet and sink are positioned wrong, we are now on the 3rd fan, they removed too much of my door frame and clearly cannot read architect drawings. They don't turn up and priorities new jobs over existing ones which meant I had no bathroom door for more than 2 weeks. I will now get a professional in to put right all of their mistakes. Awful company to deal with.

I would definitely avoid this company at all costs. They started our bathroom conversion to a wrt room Oct 2022 we are now in April and it still isn't finished. But I now refuse to let them back on to site to finish. The toilet and sink are positioned wrong, we are now on the 3rd fan, they removed too much of my door frame and clearly cannot read architect drawings. They don't turn up and priorities new jobs over existing ones which meant I had no bathroom door for more than 2 weeks. I will now get a professional in to put right all of their mistakes. Awful company to deal with.

Fitted new heating system and gas piping and boiler was left with gas leaking into bedroom because Al 4 male workers don't do job properly gas safety not their strong point and now been left with no heating 48 hours with 3 vulnerable people freezing

Thankfully we have had a positive experience from this company. We have had our last 2 boilers supplied and fitted from them ( moved into a new property last year). They arrived on time and when we thought we had an issue to our shower, caused by the new boiler, the manager came out to inspect it. This is the only company that I would trust as I have used them for many years.

Absolutely poor service, it's shocking the council have this company doing there jobs. Nottingham city council needs to do better.

Had a radiator valve leak upstairs. Out of hours engineer came at 10pm. Secured the valve for the night. Returned at 845am the next morning as promised and fitted the new parts. The excellent engineer Mitchell was 5 star and based on this occasion would recommend T&S.

Honestly, do NOT use.... They've destroyed my Minton floor by drilling holes wayyyy too big in for the pipework, and they even left an uncapped gas main in the cellar, which could have blown up the entire neighbourhood! Avoid!!

Be wary: dubious selling practices at best, blatant lies at worst. Having had a new boiler installed I signed up for the 15 year guarantee T&S were offering on the grounds I just needed to have a yearly service. This service by the way is £10 more than their standard service because it is part of the guarantee. Yes, I don't understand that either. I mail to arrange my yearly service to be informed that my powerflush is due, £280.94 as per the guarantee. News to me and beyond my affordability I query this. Hidden in the small print this is stipulated. My issue is that this was neither explained or made obvious.

We had a full bathroom refurbishment with T&S and thoroughly pleased with the job. All aspects of the work were completed professionally and to a very high standard. Would certainly recommend and be using again in the future!

Awful quality of work and Customer Service. I first contacted T&S Heating 9 months ago having moved into a property where some of the radiators weren't working. From that point I have had 6 or 7 surveyors visit the property, 6 different engineers and been charged for items that did not solve the problem. I have water damaged ceilings, stains on carpets and a heating system that still does not work. In total I have been charged around £2,000 for work that has no benefit. The company is slow (at best) to respond to issues raised and has recently decided not to respond to me at all. I am now taking the company to court and will be seeking a refund of the amounts paid so far and compensation to the damage caused to my property. Be careful when choosing T&S Heating because the standard of work and customer service is very poor!

The engineer didn't turn up on the day they were supposed to and nobody from the company had the decency to call me and let me know. The following day an engineer turned up on time and got the hot water working again however noticed a leak from a sensor that he said will need replacing and will send a quote over the same day. After a week of waiting I had to contact T&S to chase the quote which I then received shortly after however the prices are extortionate and will be going elsewhere for the repairs

I engaged T&S Heating to carry out work at an elderly relative's house that involved removal of a coal burning stove and installation of electric radiators. My relative suffers from dementia and was hostile to the changes and intrusion. The on site team were sympathetic and understanding of his condition and carried out the work professionally and efficiently and left the property clean and tidy. Once they had left my relative was very appreciative of his new heating system. I throughly recommend T&S Heating for their professionalism and understanding of the situation as well as the excellent service and work carried out.

Always have nice engineers

Excellent service. After many quotes TNS seemed very competent and was able to provide a detailed description of the problem and proposed work. Would highly recommend.

Boiler installed. A job well done. Helpful staff throughout the work. Recommend them.

Great work and advice. Extremely fast response to initial enquiries, including quotations, and then booking. Very friendly and professional engineer. Every step explained. They installed a smart thermostat with us, performed tests as well as troubleshooting. Amazing service, we could not be happier.

I often see the driver of their small Fiesta van (T77 TNS). Whoever drives it needs to consider their driving style as the company they work for is advertised all over their van! I wouldn’t dream of driving my firm’s van they way this driver does. Today’s example was at Nuthall Island (07:55, 26/05/22). The guy was weaving between cars, got right up behind me, floored it down the A610 in blatant disregard for the speed limit and forced his way in at a merge in turn as he took a different exit to me. Everyone has their own driving style, but this guy really needs to understand that he’s giving the company a bad image on the road. Hope the other reviews have picked up on this.

Had an engineer service my boiler for the council, my new boiler no longer functions properly. Had engineers look at it,still faulty, (basically broke my new boiler)

I have left my review for a couple of months. As I wanted to see how my new boiler performed. To be honest. On the day they changed my boiler. I would have easily given the fitter a 5 star plus review. But as I said I decided to give my new boiler a chance to see how it’s gone. All I can genuinely say what a fantastic company they are. The boiler is brilliant. The fitters only had a small space to work with because it’s in a cupboard. Where the doors could not be opened any wider. Due to having a bed and oxygen. It’s a hospital bed so could not be moved. I can only say thank you to the team.and. I genuinely Wouk not have had. Wanted anyone else fitting my boiler. So grateful to actually find a company who were well mannered pleasant they Also knew exactly what they were doing,…I was actually shocked to see how professional they were. certainly did not loiter about like sone fitters I could mention from a different company. Highly recommend them.

Hi Lisa Greenwood from start to finish t&s were outstanding clean professional and polite. They are the rolls Royce of the plumbers very pleased if I could give a 10 star I would. Thanks to the lads and the manager who gave us a new boiler.

Had a boiler installed they were friendly and helpful and reliable i recommend to everyone

Thank you T&S for a quick response to my bathroom repairs. Terry did an amazing job and worked fast and very professional and efficient. He quickly fitted my new lino, shower rail and bathroom door. Plus other repairs left the place spotless. Highly recommended.

Great staff and great service! Definitely recommend!

My boiler was in a state of disrepair and after careful consideration i decided to go with T&S heating, it took 3 days from my first consultation to the boiler physically being on the wall. I cannot thank the team at T&S enough for all their hard work not only from the engineers but the office team who helped me every step of the way.

From the First call and me enquring a price and getting a surveyor booked in to the Engineer coming to install my new heating system I was thoroughly pleased with the service I received. The girls I spoke to in the office are so polite and friendly. The engineers I had come to my house were wonderful, clean and efficient. Thank you soo much T&S Heating. I will strongly be recommending you.

Brilliant Service, Very Fast and Efficient . Had 2 well experienced electricians round today. STEVE and KIRT. Solved my electricial issues and there was a few they worked fast and with no hassles. Also had some plumbing work done too. Connor and Jack were very fast and effficient in sorting out my outside tap and dishwasher. Very friendly and helpful men. Thanks to them and T and S For a very fast service. HIGHLY RECOMMENDED

What a horrible service !!!!!!!!!!!!,looking for the engineer service to fix nest ,first thing took payment so quick no problems .after taking the payment ,I have been promised to book in ,after been a long day waiting ,no response ,no reply, no one turned up ,and spoke to office ,ask for my refound ,the staff who lied me promised to ring back for refound ,never happened, second day not even apologize what so ever or resolve the problems ,one second ok will fix it then turned around say no they can't, but they are happily to rip me off, keep the money ,let me be upset ,this is the worse service ever experienced ,idont think customer should trust this service .they don't deserve the business !

Take your money quick enough then fail to turn up Wasted a whole day waiting in Don’t bother wasting your time go to someone that will tell the truth

Appeared very professional up until the quote visit, after that it went downhill. I always try and use local companies etc but when they treat you like I have been you realise national companies treat you better as they have shareholders and investors to answer too!!!

This review is for Harry in customer service. I had a boiler fitted through T and S three years ago. The service has been OK at best and it has been hard to get through at times. I spoke to Harry last night, he was very helpful. He called me back first thing to resolve the issue, which he did. If every member of your staff were as efficient as he was in this instance your business would get far more 5 star reviews. He deserves a pat on the back.

Driver driving around derby with road rage. Cut me off twice.

Not very good unfortunately

Staff can be very suspicious of people just doing their job, instead of just asking.

Great guys, great job, all round great service 👍

Still waiting!Was told they will be there between 12 and 5pm - not heard a thing. Can't get through on the phone without a +20 min wait. I have had a day off for this. I am a nurse, been waiting 3 weeks for hot water at my property (not all t & s's fault- boring story) but thought these guys won't let us down. Well 'looks like they have! guess what, I can't keep taking days off, I have patients to see. Thanks alot!!

AVOID... Terrible company totally unprofessional, took them over six months to get my heating system working following installation of a boiler. I was told it was a simple job it was anything but.....still having problems a year on never turn up when they say no explanations and do not address problems took months to get a call back from the owner after flagging up issues still not received the guarantee and compliance certificate some 15 months later!!!

If you want your time wasting then use this company. Truly unprofessional and bad service from start to finish. They cannot answer phones and give out quotes they promise you. i suggest anyone thinking of using this company please read the most recent reviews. My advice would be stay well away from them. Not worth the time and effort.i may have to pay a few hundred pounds more for the job but at least I know it is going to be done. I would not recommend this company to anyone.

Had my boiler serviced, excellent guy was so polite wore a mark, very professional, had a dripping tap was told £59.99 for call out ,fine, young guy came no mask after 1hour said I needed a new part was gone about 1 hour, customer service rang to say if I didn't pay up front he couldn't finish the job, my husband paid on his credit card and he was at work explained that I would call and pay next morning, all that sorted, he came back, part didn't work said he'd come back next day, he never showed when I rang a very rude receptionist ask me if it was my house or did I pay rent( what that had to do with it don't know, anyway came back said it was done(however leaking now from new part.

No response

Getting a boiler from T & S was the worst customer service experience I have ever received from a company, it was a never ending tale of mistakes and poor service. It started with the quote, I had a long conversation with the estimator about why I wanted a replacement thermostat and receiver but when the installation team arrived they told me it had not been included (it is hard to understand why) and they installed the boiler but left with no working thermostat and receiver. Unbelievably this meant the central heating was on full blast on a summer’s day with no way of turning it off, eventually one of their emergency engineers advised me to switch the electricity off to the boiler in order to stop the heating (and hot water too). I was promised an electrician would arrive the next day to get everything up and running. I stayed home all day but no electrician turned up. I sent an urgent e mail and phoned (‘no one to help, someone will call when available’), eventually someone phoned after 5pm (more than 2 days after the boiler installed) and an electrician finally arrived at 5.30pm. When the invoice arrived it was more than £500 more than the original quote – what a company!! They soon sent a new invoice for the original quote. I sent in a written complaint listing all their mistakes, someone said they’d take personal responsibility for the complaint but after 4 weeks and 2 queries about progress I’ve not heard a word in response to the complaint or queries.

It's OK

Absolutely shocking costumer service . They called to book the repair date , never showed up then confronted with a rude reception staff. Telling me they could not get to my door lol. No restrictions with my door so they just lied. Rang again about my appointment that was rebooted to be told nothing there... terrible terrible service Edit: Had another call to confirm a second appointment and to no surprise they never showed again ... What sort of business is this that just don't show up when they booked the appoinmemt

Never heard anything after engineer visit.

Very grateful to your service engineer for wearing a mask in my home this morning. Very professional and respectful. Great job all round, T&S Heating. Thank you

Brilliant service

Been waiting nearly 8 weeks for new bathroom flooring I phoned up every week same experience a dopey man answers the phone saying it's not his department so why answer the phone then and he says he will email the right woman and someone will phone me but they never do .. would not recommend this company..

Horrible experience. Engineer left a removed gas fire in the middle of the street. Restorative building works completed to an extremely poor standard which required multiple trips to complete to an acceptable level of workmanship. Abrasive and rude customer service, unhelpful. Would advise to avoid this company at all costs

First class same day response to water leak (flood) same with the follow up repair work which was carried out by polite professionals who did a first class repair job even cleaned up at the end of the job would recommend company will happily use again if required

After 7 appointments within 4 days 2 of which i was left without heating/hot water.. I got what I originally wanted. 3 engineers have never appeared, 1 gas engineer left gas leaking in my house. 1 gas engineer fixed the leak but broke the electrics, 1 electrician fixed the electrics but didn't connect the boiler to the electricity in a way to fire up, the last electrician fixed everything. I mean.. they only wanted to do their job but **** happens - completely understand that and the good intentions of the engineers and electricians. BUT.. When the management doesn't know how to handle situations like this, how to prioritise work, how not to send letters for out of hours charges when they have caused the chaos, when the management doesn't know how to give heads up when an engineer is unable to attend, when the company has no policy to deal with complains, when .. when ...when .. when.. especially when the company is such an AWARD winning company - no you are not. Learn from your mistakes gentlemen and learn how to apologise to your customers when you mess up big time.

Very efficient and made a good repair with proper manufacturers parts. I can recommend T&S

T&S Heating have let us down on two occasions now on the dates they say they are going to turn up. We have 97 students on notice of no water, which you can imagine is a task in itself and they just do not turn up!. When they do they have no idea why and say they are going off to get a part and don't return.

Brilliant

Very rare they answer phone. Rung for 30 mins once. Many many timez phone with no reply

If i could give this company minus stars i would, aggresive, towards my elderly frail 73 year old mother, rang today to report it, barely even wanted to know, also the engineer believes Covid is just "the flu" and didnt want to wear PPE, dont use these again please Nottingham City Homes, otherwise they will not be stepping foot through my door.

This morning a pipe started leaking... the pipe was in the joists between floors. I phoned at 10:30, the engineer arrived at 12:40 and the whole problem was fixed by 13:30 for less than £60. Can't fault the quality or efficiency of service, and that too during a global pandemic.

Cut me up in McDonald’s drive thru and was very rude. Not a reflection on the workman ship but a reflection on the kind of person he is which is just as important when they are working in your house.

I called T&S and was impressed with how quick they came round, engineer was knowledgeable and professional enough. However that's about where the good points stop. Its been about month sense that assessment I've had no quote for the work, I was told Id get it in in a few days. I've called the office three times now, to be told they would chase it up, but I've still had nothing, really disappointed. Now looking for someone else to do the work.

Turned up when due promptly, and quickly solved the problem!

I was on hold for almost 15 mins and gave up.

A plumber was sent on behalf of Nottingham city homes to replace my 3 port Drayton ma1 motorised valve which was jamming. He brought the whole part in my house then just swapped the zone valve actuator over without the 3 port valve which was the faulty part that needed replacing. He didn't even have a toolbox and no ppe was being used either. The emergency plumber that came the night before had loosened the valve that was jamming with his pump pliers and said it was only a temporary fix and that was what should have been replaced there wasn't anything wrong with the actuator part that he took of and swapped for the new one.

Would of gave them no stars if that was an option, shambles of a company.

Left me with no heating and no hot water for 5 days. Tried to charge me for gas valve but all i needed was to clean the condensator... ill never use them again!!!

Can not think of anything good to say at the moment, called 3 consecutive days and no answer, poor advert for a company,. obviously do not want the business......

I would not reccomend this company. I had a boiler service on a monday, it was condemned, the engineer sent the information to the company for a quotation to be prepared straight away. We had no heating or hot water. I recieved the quotation on friday morning despite phone calls and emails, with phone calls promising action that didn't happen. We are still without heating with no idea when they will be coming back. The reason it is a 2, is the heating engineer was very professional and helpful. Update Now 2 weeks no heating or hot water, 1 cancellation last minute. Had to phone up to make them bring it forward and now mo knew has turned up 45 minutes calling and no one is answering the phone, after i was hung up on twice. Really dont know what to do anymore!!!

Exploit the elderly and vulnerable during lockdown Avoid like the plaque.

Unfortunately i had a bad experience with T&S Heating. Had some repairs conducted on my heating system, at the end of the appointment the worksman said "run your heating for a couple of days then bleed your radiators again". The following 2 weeks i've been bleeding the radiators everyday because there is still air in the system. They sent out another worksman to confirm what i told them, that there was a lot of air still in the system. They then followed it up with a phone call to say i would be charged to have this problem fixed. To sum up, THEY have left my heating system in an unsatisfactory, problematic condition and want me to pay them to fix it, wish i read the reviews before allowing them into my home. Will be reporting the company to the appropriate authorities.

I'm shocked at the service this company provides. On Friday the boiler stopped working, an engineer came out the following day and found the issue. A faulty gas valve. A quick fix was to tap the gas pipe and the boiler may start working. Only thing is, no one was shown which pipe to tap. A few hours later the boiler was down again, the engineer was called who said the part would need replacing and he would action on Monday. 3 calls on Monday and finally an appointment was booked for Wednesday afternoon. The afternoon is here and no sign of an engineer. I have called T&S to find out if an engineer is coming and have been told the part was out of stock this morning. No one thought to let us know. I spoke to the Manager Christian who said he would call me back, he never. I have been cut off once, had the phone put down on me and the next available appointment is next Tuesday, in 6 days. We pay a monthly direct debit to cover the boiler, obviously this doesn't mean anything. Consider other providers before choosing this company. Our boiler is 7 years old and stops working at least once a year. Each time it goes down, we have the same issue. Days to resolve and shocking customer service. If there was an option to choose 0 stars, that's what I would choose.

Excellent service and punctuality

I had no heating, I still have no heating. The T&S plumber (working on behalf of NCH) arrived at the door yesterday with no PPE and no tools. I asked if he could wear his PPE, he said if I wanted a plumber with PPE I'd have to arrange another visit. Foolishly I let him in, I told him the hot water was working fine but I had no central heating. He simply listened to the boiler for a couple of minutes with the water switched on and then said there is nothing wrong with it, and simply left. No tools needed. Incredibly, there was no obligation to fix the problem.

Phoned T&S Heating on a Sunday with an electrical problem causing all my electrics to cut and go out. Within 4 hours I had an electrician on site - he was professional, to the point and most importantly knew his trade. Within an hour he had me back up and running. I will be using them for any future work I have done and I can't recommend them enough. Top quality service!

Mark the surveyor was very good during the survey and he even came and inspected the work following removal of baxi back boiler and installation of combi boiler. I was happy with the price and quality of work. Joel the plumber came up with cost cutting innovations and I was overly satisfied with his great handy work. Matt Redgate did an amazing job installing the boiler. I was impressed by his professionalism and handy work. I would recommend Matt to anyone without a doubt. I would nominate Matt and Joel for tradesman for the year. Pleasure doing business with T&S heating.

Awful. Just awful. Simple job to chase a pipe in to the wall. Sent people who didn't seem to know what they were doing. Made an absolute mess of our wall, leaving us to have to finish the job ourselves. Shocking.

Poor customer service.

The Plumbers are Brilliant. Friendly helpful and very thorough. Very competitive prices.

Good customer service

Just had my boiler system completely overhauled, and couldn't be happier with the service from T & S. The products they've fitted are amazing, and going from the system I had to this has been an eye opening experience. Should have done this year's ago., Just wasn't in a position to do it. Something occured during the fitting, which I won't get into, but they've come out and sorted the entire issue out. It can take a.kinute to get in touch with them, but the service has been exemplary, absolutely recommended, and will definitely use them again.

Very disappointed in this company. Our boiler broke a week ago and in spite of an emergency call out it is still not fixed. The communication has been appalling, not answering phones, emails or returning calls and not calling when they agreed to. The wrong part for our boiler was ordered, the wrong colour drainage pipe fixed and we stayed in all day cancelling plans for an emergency engineer who never turned up and didn't bother calling to say he wasn't comming. Emergency boiler repairs are clearly not strength of this company and we will not be using them again.

I recently used T&S Heating to supply and fit a new boiler and smart thermostats. The service was top-notch from start to finish and the work was completed to a high standard by knowledgeable and friendly tradesmen. This is the second time I have used T&S and I wouldn't hesitate to recommend them in future.

Boiler service identified a part had to be replaced. Been with them for 7 years and found all representatives very pleasant and professional

AVOID THIS COMPANY . They are currently being investigated by Gas Safe for using unqualified and unregistered engineers to carry out gas work in properties . Very unprofessional . P S most of the good reviews on here are by T & S employees...

Pete ur engineer has just been to fix my boiler for nch he explained what had happened with the pressure and fixed it for me he was very polite please cud u send him again if problem returns yours faithfully Mrs j guy

Abused on the road by a T&S joinery white van man

We used T & S Heating to service a very old commercial heater. They booked us in quickly, turned up when they said they would and it was very reasonably priced. From our experience we will use them again.

I don’t usually write reviews but I have used T&S for my bathroom refit & boiler repair. I must say how friendly and reliable the engineer was and nothing was too much trouble. Work was carried out to a high standard and completed on time. The customer service before, during and after was also very friendly and helpful.

A friend had recommended T & S so I called them out to service my boiler. The engineer was brilliant and did a great job. I will definitely use their services again.

Had a new combi boiler installed which replaced a very tired troublesome boiler. Throughout the team were tidy, professional, friendly and kept me informed about what was going on. Extremely happy with the overall result and would highly recommend T&S Heating to anyone. Glad we went with a local company. Thanks Rob & the team for a wonderful customer journey!

In my hour of need, T & S came to my rescue. The company were very professional from the first call until the job was complete by friendly staff. A date and time were set which was adhered to to the second. The working area was kept clean as my family life had to continue. I was very happy to the quote, which was very competitive compared to British Gas’s quote. Would fully recommend T & S Heating to others and will know who to ring if my heating goes wrong in the future.

We needed to replace 3 boilers in our care home a few weeks ago and had already received several quotes before being referred to T&S through a colleague in the business. They were excellent from start to finish. They were punctual, communicative and thoroughly professional throughout the whole process. The best bit, they were cheaper than the others too ! It was frank and transparent advice as well as high quality workmanship. We will definitely be using them again and have no hesitation in recommending this company. Thank you T & S for a great customer experience.

My experience with T and S has been great, great advice and help from the staff very professional and friendly, the plumbers and electricians I had to fit my boiler where also great and did a very professional service and explained everything to me, very happy 😊 Thank Sam H

Total central heating overhaul including pipes, all radiators, boiler and pump. T&S were brilliant and have been ever since. They carry out a boiler check every year and replace anything that requires replacing without any issue what so ever. These guys are brilliant.

Had 3 new radiators fitted by George, he was a very polite engineer and his pipework is very neat. Office communication was very prompt especially Julie. I am going to get a quote for my kitchen next. Would recommend....

Could not have wished for a better install of my new boiler. The T&S team were excellent and very polite. They respected our house and put up with the dog. There were a few niggles but these were soon overcome and now we have a heating system that will not let us down

Did contract flooring work for the council in our council house. Absolute bodge job. Were supposed to level the floor in our toilet before new flooring went down. The floor could compete with the pennines. Challenged the workman about it, asked him, if he thought it was acceptable and he replied he doesn't know. He didn't seem to know much about floor leveling techniques, either (stuff, you can actually watch on YouTube) We specifically didn't want him back after he did the bathroom upstairs (which wasn't that brilliant either) but got fobbed off by the council, telling us they haven't had any complaints about this firm's flooring in the last 11 years. They also took the toilets off and the bathroom toilet leaked quite considerably after he put it back. It took 2 nearly full days for 2 tiny rooms. I would give this firm 0 stars if possible. Update. Have to retract my original 1star rating. A big thank you to Rob for personally dealing with our complaint. He sent Lewis, an absolute star. Sorted the floors and went above and beyond to ensure a superb job. A job well done in the end.