Scarbrook Plumbing and Heating Ltd
4.2(60)Doncaster • MCS




About
Scarbrook Plumbing and Heating Ltd is a plumbing and heating firm based in Doncaster. They take on both domestic and commercial work, fitting boilers and central heating, and they install heat pumps, solar panels and battery storage as well.
Their work covers the everyday heating jobs in homes and businesses as well as the newer renewable systems, all handled by the same firm.
Services
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Heat pump installation
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Reviews
4.2
Scarbrook Plumbing and Heating Ltd gets a lot of praise for boiler and heating work, with many reviewers saying the team was polite, tidy and explained things clearly. Several customers report that whole heating systems were replaced in a day and left clean, and some mention that staff were kind and reassuring, including with elderly or deaf relatives. Some reviewers also say the firm was hard to reach: one reports no callback after repeated messages, another says a booked service visit did not go ahead and a bill was then sent, and another says a callout for a carbon monoxide detector did not happen. One reviewer complains that holes left around boiler pipes let in cold and rodents, and another says sludge was left up walls and mess was not cleared after a boiler was installed. One reviewer says the company ignored a warranty, leaving them without heating for three weeks, and another reports being left without hot water over a weekend after a recent boiler installation.
Booked boiler service on 5/10/26 engineers did no turn up waited all day no phone call to say was not coming phoned scarbrooks next day said engineer was stuck on motorway said he couldn’t get though to my mobile but he could have called landline then on Wednesday got a bill for service phoned up again was told to ignore it all through this had no apologies at all
My elderly mum recently had Scarbrook plumbing & heating to do a new boiler. WOW 10/10 do not hesitate to use this firm. Prompt, professional, kind. We felt looked after, everything explained properly & simply. Even when a problem arose as they often do. They delt with it no quibbles. mum doesn’t like having workmen in her home but she is over the moon with what they have done. Thank you.
The best experience ever... The whole team made it a thoroughly enjoyable experience... The conversation, the consideration, the hard work... We are very grateful...good old fashioned yorkshire humour... I will definitely recommend you far and wide! Love and Light, Joy and Dolores...
Top class service
Very polite people very professional minimum disruption explained everything to me and explained how it works etc highly recommended to any body who needs a boiler.staff was easy going and listened to you when you had questions they answered them when iever you asked.will recommend to sny body who needs a boiler
I have just had two lovely friendly engineers fit me a boiler josh the apprentice was very good he really got stuck in fitting the outside pipes and helping to fit the boiler and cleaning up as he finished what he was doing they were both nice and respectful and did a really good clean up when finished very satisfied with the whole experience thank you very much
Absolutely brilliant service came to do my mums new boiler the lads who came were so lovely and polite my mum is deaf and she felt so happy with their service .they left no mess covered carpets amazing service would highly recommend these guys 👌
Just had a new boiler fitted, the gas engineer, electrician and joiner were all exemplary, very professional service, customer satisfaction at its best, thank you.
New gas boiler installation completed in very good time. All the engineers worked very hard and were polite and tidy too. The electrician who attended the next morning was the same. Highly recommended.
I honestly can't praise this company enough. We needed a total refit of our heating and from start to finish they have been a pleasure to work with, from the first survey with Richard and communication from Rob in the office . The lads that came to do the heating refit worked flat out, they didn't stop all day. The electricians came the following day to wire everything up and again i have nothing but good things to say. Everything was left clean and tidy. We are so happy with the work that has been done and every member of the team that was in our house are a massive credit to your company.
We had some Solar Panels installed on our house and Scarbrook provided and excellent service from start to finish. I was updated with timelines from James and the workman cleaned up and explained the work done. Highly recommend.
Brilliant service . Had a new boiler and thermostat fitted . Very nice guys , nothing was too much trouble . Highly recommended
Hi it is lynn in Grimsby l would like to thank you all for putting my boiler in for me and a radiator in my bathroom.The work was perfect and finished off lovely.I had no mess bless you all you were so friendly and put me at ease.Hope one day you will be able to put radiators in my other rooms .I was promised by LHP to have all my rooms done but l think they run out of funds.I am so happy with your work.You all worked hard can not fault your work at all.You are all professionals at what you do.If you get people moaning l think it is them who needs to look at them selfs.Keep the good work up and take care all of you lots of love lynn .
Came to fit me a new boiler, Michael who installed the boiler was an absolute star, professional, courteous and even came back when I couldn't get the boiler to work and explained everything to me perfectly. David the electrician absolute amazing service, prompt, professional and an all round star. Can't recommend these guys enough.
Just had our new boiler fitted, was really impressed with their efficiency, and the engineer cleaned up after himself which was a nice touch. Thanks again
I cannot recommend Scarbrook highly enough! From start to finish, their service was exceptional. We recently had a new boiler installed by Scarbrook, and the entire process was smooth and efficient. From the initial consultation to the final installation, every member of their team demonstrated professionalism and expertise. The installation technicians were punctual, courteous, and incredibly skilled. They worked diligently to ensure that the boiler was installed correctly and efficiently, taking the time to answer any questions I had along the way. Not only was the installation process seamless, but the quality of the workmanship is evident in the performance of our new boiler. Our home is now comfortably heated, and we've already noticed a significant improvement in energy efficiency. Additionally, the administrative staff at Scarbrook were a pleasure to deal with. They were responsive, organized, and ensured that the entire process ran smoothly from start to finish. Overall, I am thoroughly impressed with Scarbrook Plumbing and Heating LTD. Their dedication to customer satisfaction and commitment to excellence sets them apart from the rest. If you're in need of plumbing or heating services, look no further than Scarbrook - you won't be disappointed!
We have had a team from scarbrook come to put a new central heating system in our bungalow and i cannot praise them enough. What a great set of guys, nothing was too much trouble and they went over and beyond to make us happy. Thank you so much scarbrook. Highly recommend.
Avoid at all costs, came to fit a new boiler.. the state of the holes they left in the wall have only caused more issues allowing the cold and other unwanted rodents access to our property which ultimately has made the situation 10x worse!! We aren't talking a small hole here.. 6" square around the boiler pipes.. with no easy access to fill them! Absolute cowboys!! I'm pretty sure there are regulatory standards when it comes to fitting a brand new boiler that aren't adhered to here.. and corners have been cut to finish the job quicker and get home early!! Thanks for nothing!!
I’ve used scarbrook twice now for both my old house and my new home, I can’t say enough how amazing they are. The plumbers cleaned after themselves and were very polite. A*** service
The state this company has left my terminaly ill mums after a boiler installed is disgusting. Black sluge from radiators up walls, mess all over and after asking to help tidy up they refused and left all the mess. Poor quality service. Avoid at all costs
Great company. Had a new boiler fitted and both gas engineer and sparkies were absolutely sound. On time and work done to a high standard.
Excellent service from a great company, had both electrical and plumbing work done both to a high standard.
Said that have called at my property to install carbon monoxide detector on Friday 10th march for Rotherham council I waited in all day nobody came to my address .that would have done well to get on my street that day cos neighbours could not get out due to amount of snow why send letters out and lie phoned up on 10th march at 4.52 to ask why nobody has been no answer left message no reply inept
I rang Rob the plumber with a query about a fault on my boiler. He talked me through the procedure and it was up and running on 5 minutes. I can't recommend Scarbrook Plumbing highly enough. Thanks.
What can one say about this company that as not already been said. The guys turned up early, always a good sign. They were professional from start to finish. The job looks great, they even cleaned up when they had finished. . Just great..
Absolutely great company to do business with. We were moving house to Brayton and the heating system needed the back boiler taking out and a new combi boiler replacement. Richard recommended having the radiators replaced as well to prevent future problems with rust and debris that could be in the system due to its age. The work was undertaken in a very professional manner. Three heating engineers arrived early in the morning and the whole system replaced within the day and the old taken out and removed. The chimney breast where the back boiler was taken out was bricked up and plastered. The whole area was then cleaned and all the debris removed. We would fully recommend this company.
It was great honor to meet Richard he is one of the best we have ever had the privilege to meet expertise second to non your servant sir
Had a boiler fitted came on time friendly, helpful, and polite , yes I would fully recommend them to anybody
Trying to leave me over the weekend without any means of hot water which legally they aren't allowed to do. The boiler was only installed in January so please tell me why a Fault message has appeared on my boiler and won't dissappear after resetting it? If this doesn't get resolved with in 24hrs I will be taking it further. I phoned up at 11:24am and nothing has been resolved. If I could rate a zero I would 😡
Had a new heating system fitted on March 25th 2022. 3 guys came got on with job did a good tidy job worked all day until job completed. Highly recommend this company 😊👍 top guys. Well done fellas
Used Scarbrook for grandparents new boiler they were fantastic couldn’t have asked for better. Phil and Rick were caring and polite, even brought an electric heater so they didn’t get cold whilst the heating was off. Would highly recommend great service and professionalism throughout from enquiry to completion.
Update for RBC THANKYOU TO ALL G.EBBS
The workmen are great. The company not so much
Excellent company.
Waning.. This company cannot be trusted to stick to any arrangements made. Absolutely diabolical service. Had an appointment arranged to service Boiler on an empty property. We were given a time slot of 10am to 2pm. No problem with that but we explained that as the property was empty we would need at least 30 minutes notice to enable us to get to the property to let them in. They guaranteed that they would call us an hour before they arrived. Having had no call we decided to go to the property and arrived at just before 1pm to find a card pushed through the door saying we had missed the appointment at 11.20am. We called them immediately and were told they had tried to call but nobody answered. This is absolutely a lie as we had our phones with us contantly all morning. The guy who answered the phone was very unhelpful and had a don't care less attitude. Despite still being within the time slot they had given they wouldn't revisit and said they couldn't come until at least the end of March. We refused and we will be booking with an different company.
I highly recommend this company after they fitted my new boiler this week. Excellent communications prior to work being carried out, all times and dates quoted were spot on . James and Mike were the men who carried out the work and from start to finish were exemplary , very professional and friendly , fully explained everything before leaving. well done Scarbrook thank you
In the past, I've had dealings with Scarbrook on behalf of my mother and have been very pleased with the customer service and work carried out. Now I want to get in touch regarding options for a central heating system for my own home and they just don't call back!! I first called on Wed 4/12 and spoke to an electrician who said he would get someone to call the following day. I called back late afternoon and left a voice message, no response. I left another voice message late Friday afternoon - nothing. My husband called on Tuesday 10/12 and left another voice message - still nothing. Maybe they don't need the business. I've contacted other plumbing and heating providers who have been on the ball and we are making good progress to replacing our system.
Fantastic job installed new boiler and radiators in the whole house. Great lads very friendly did a great job from start to finish no problems whatsoever ever I would highly recommend the company thank you to all concerned.
very difficult to get through on phone, just rings then goes voicemail but left message but no call back, so left second message today, lets wait and see. been 10 days and still no callback, despite reminder from them saying boiler service due. WONT BE USING AGAIN and definatley not reccomending anymore
Avoid like the plague....they ignore warranty and after 3 weeks of no heating and limited hot water, trying to get them out I've had to claim on my home insurance!
I have had Alex to fit my boiler today I am very pleased with the work he as done for me he is a very good worker good at what he does and explained everything so that I could understand him I would recommend him to anyone
Excellent Job. My old boiler died a sudden death. Phoned on the Wednesday and they fitted my new boiler on the Friday. They turned up when expected and left the room much tidier then when they arrived. Excellent service would recommend to anyone after first class workmanship.
We had heating and plumbing put in by two experts Steve Garrot and James Pickle. They did an excellent job , the pipe work was so neat very impressed.so pleased with the work.left no mess, I can highly recommend Scarbrook plumbing & heating Ltd. Thanks Lads !! Mr&Mrs Richmond
I live on a council estate in Rotherham where we get District Heating . The Council had all our Estate Refurbished with new boilers, pipes and radiators ....Mark and Gavin , or Gavin and Mark did my heating , they did a wonderful job, very clean and tidy....They really got on with the work .even put polythene down on all my fitted carpets ....All pipes are covered with this white plastic casing ,and look really nice .....Never been as warm......Well done to all the men concerned ....JOB WELL DONE LADS ...
These guys are the bees knees , nothing is too much bother for them and they will go that extra yard to please and get the job done , professional to the rafters absolute a+++ , would recommend to all and anyone to use them , it was a great pleasure to meet you guys ,thanks Phil ,Ricky and Jamie From a well happy customer , Glynn Hamshaw
Highly reccomended!
Highly reccomended! Great job guys
Area
Opening times
- Monday9:00 AM – 5:00 PM
- Tuesday9:00 AM – 5:00 PM
- Wednesday9:00 AM – 5:00 PM
- Thursday9:00 AM – 5:00 PM
- Friday9:00 AM – 5:00 PM
- SaturdayClosed
- SundayClosed
Additional information
- Incorporated 2007
- MCS NIC-200348
- Domestic work
- Commercial work
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Also available in Doncaster
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