Shape Contractor Ltd

I have had a great overall experience with SHAPE. In the past year they have helped to replace our hot water tank and our gas boiler. From first contact all the way through to final invoice the communication has been great. Everyone I have spoken to have been friendly and helpful, and have tried their best to keep me informed about what needs doing and why. I found their prices reasonable and their invoicing process straight forward. They prioritised my booking when they found out we would be without heating for over a week, and also provided us with mini heaters to keep us going which was kind. I will 100% be using them for any future work and will recomend them to everyone. I would just like to also mention the customer service which was great too, particularly from Cheryl, Mike and Ollie. Thank you

Very shocked with their customer service. Their service man rang our doorbell once, waited for 30 seconds (we have it on video) and then ‘apparently’ sat in his van for 6 mins. We unfortunately didn’t hear the one time he rang our doorbell but just by chance saw him leaving our driveway. We quickly rang their office to ask them to call him to come back but were told that he was too busy to stop and return, and we would need to reschedule. We didn’t complain about it at the time (even though it was very inconvenient). Cheryl from their company then contacted me to rearrange the visit at which point I asked her if she could ask her service man to wait a little longer when he rings our doorbell to enable us to answer, and to ring twice before walking away in case we do not hear the first time as we could be on a phone call. I went on to explain what happened previously, again I wasn’t complaining just making a request. Cheryl inferred that my recollection of what happened previously was incorrect (despite it being recorded on our ring camera). I didn’t think any further about it and did not request any further clarification or information so was very surprised to receive a 2nd telephone call from Cheryl. She said she had spoken to the service man and once more she started to challenge my facts. I again reiterated what we witnessed on our video ring doorbell. Unbelievably she rang me a 3rd time to again continue arguing with me and stated that she had all the ‘facts and timings’. She then said that they expect people to answer the door when their service men ring, and they expect people to be in! (God forbid that you maybe on the toilet, or on the phone or in the middle of changing your baby’s nappy!). By this point I’d had enough of Cheryl. Her two additional calls of harassment and challenging attitude towards me was astonishing so I abruptly ended the call. This small issue really did not need to get to this point. I simply asked a reasonable request, but due to Cheryl’s attitude and actions she drastically escalated it. I immediately informed our letting agent who understood and apologised. Hopefully they will now contact a more professional company with higher customer care. Cheryl would benefit greatly from an interpersonal skills and customer care course!

It is very refreshing to find a very professional, honest company. Jim, Mike, Ollie & Cheryl are an absolute pleasure to deal with. All questions were answered & explained as required. I was confident in leaving the guys to have access to my property during a spell of illness. A new boiler was installed, a kitchen tap & a brilliant idea from Mike to stop water from encroaching onto the bathroom floor. I wouldn’t hesitate to recommend Shape Many thanks

Jim King is a super professional, delivering high quality work. We've tried others in the past when he's been busy, but have come back to him and won't go elsewhere again.