FernGas Ltd - Central Heating Specialists

Great service as always - many thanks!

First class service from order to installation. Very impressive!

Fantastic service with Ferngas, my elderly dad's boiler stopped working and they were there to fix it within 3 hours. We now use Ferngas yearly for the boiler service. Excellent customer service and lovely people!

Great price and fantastic service. The engineers arrived when they said they would and left the work area very clean and tidy. I would have no hesitation in using Ferngas again and would highly recommend this company to anyone needing a new boiler or service.

Amazing staff, lovely owner and excellent service! :)

Have been using Ferngas for a number of years now. They are a fabulous company, very reliable, with excellent customer service skills. Their qualified engineers are extremely knowlegeable, helpful, and personable. Have had regular boiler services, and also installation of a replacement boiler. Have found using Ferngas to be cost effective compared to other major companies. Would 100 % recommend them

Excellent service from Ferngas. Thank you

These guys are great. From the director Matt, to the plumber who attended Dan and the ladies in the office, Jenny I think. It really was a good experience for us. Good communication, from the start, respectful in our home, super knowledgeable (Matt stopped us taking out a water tank when we didn't need to! Despite this being in his financial interest). Clear invoicing as well. We were a little late back for the agreed time.. Dan was on time though we were a little late. This was no bother, just got a courteous call from their office. Also some of our work was non standard. Again all very calm and no fuss. Really appreciated it. I've moved my cover / annual service from British Gas Home Care to FernGas as well. Wish I'd got in contact sooner! I took this photo of their van as knew I wanted to leave them a positive review.

The engineer that come over was a really helpful and very greatful to have it serviced and checked the boiler was safe. Thank you FernGas.

Excellent service. Thank you Rachel - a prompt response. An Engineer came out to my 94 year old Mum, within 2 hours of my call. Mum is now toasty and warm, we are grateful to your team.

Our boiler died after 10 years service. Within a week a new Worcester Bosch was installed and is doing its job. The whole process from checking the deceased boiler, quoting for new, arranging installation and completion was smooth and professional by all concerned at Ferngas. This reinforced the trust we have in them to continue looking after our heating system.

We have had Ferngas service our boiler for many years, however it finally gave up the ghost after 17 years. As we had no other source of heating or hot water Ferngas arranged a trompt replacement, their work was quick and efficient and we were up and running after lunch, enjoying heat and a hot shower. I would highly recommend them

After being Pleasant on the phone an engineer turned up at the property, very off hand to my partner. The engineer proceeded to take the boiler front off for service and fault finding. When a problem was found it was only then he said his LPG certification had lapsed and couldn’t do the work, this worried me due to already taking the front off and carrying out the inspection diagnostic works before realising the boiler is LPG. Full refund given in good time but refused to admit that their employee had carried out works that he wouldn’t have been qualified on. This is reflected in the star rating given. Worth while checking qualifications before you let this company to work in your property.

Excellent service , great company . After being "ripped" off from another company these guys found the faults and made good. Highly recommend.

This Company might not provide the cheapest quote, but they have high integrity. They are honest, do what they promise and come when they say they will. If there is any problem,they will talk to you properly,and sort it out

My old boiler broke & British Gas who I pay a lot of money to for Homecare, let me down badly - happy to take the money but not provide the service! I contacted Ferngas who quoted me quickly & installed a new boiler the same week. Their price was about the same as Boxt etc & I felt I would have better support from Ferngas in the event of any problems. I was so impressed with every member of staff i dealt with - they are all intent on providing excellent customer service with a smile & really support eachother as a team. My house is much warmer than with my old boiler & the new one is much more efficient gas wise. Highly recommended & im cancelling my homecare contract!

An excellantt compay to work with , Started work removing an old Baxi system and an indirect hot water system , which was hugely expensive to heat. Started work on 15/11/23 and completed om 17/11/23 as per quote. My property is a bungalow , so important to get good hot water pressure, Its amazing im pleased to say. The installers were throughly proffessional , and i was left with a clean property , and a very effecient ne heating and hot water system. I have no problem recommending Fern Gas, , a very proffessional and responsive company.

Excellent service. Dripping water tank ballcock joint which I couldn’t fix. An engineer called that afternoon, fitted a new isolation valve and everything back to normal.

Incredible customer service from Bernice, Rachel and Matt.

Great after sales experience got an airlock in the system at 3pm and it was fixed by 5pm same day 😀 👍. Would recommend 👌

Great service. Thanks

A good Service. !!. Reliable Engineers

Rang up to book a boiler service and they arrived the very next day on time and did an awesome job!

Had a service visit from Ferngas this morning. If 6 stars were available they would get them. Very informative Technician who gave invaluable advice and ensured the boiler was running at best efficiency. Very good value for money on their Service Plan.

Just had a new boiler installed by Ferngas and I have to say it was completed very efficiently.The guys were really good and completed the work in one day. That included a new towel rail and radiator. Thank you Mathew, Dan and guys.

Pleasantly surprised. Great service from start to finish. The girls on the phone were pleasant and the guys turned up on time for the job. Respectful of my home and put ground sheets down to protect my cream carpets. They got stuck into the job and the new combi boiler was installed in just 3/4 hours.. Explained how to use it too before he left. . One very happy customer.

I recently needed a replacement boiler. Having spoken with several potential suppliers we chose Ferngas as they appeared very professional and their web site whilst not inundated with reviews looked positive. Matthew Hobby advised for a Worcester boiler and we requested a nest system with it. Neither Ferngas nor the other companies we spoke with seemed very up to date with such systems. Consequently some features and additions we did not get advice about which I probably would have chosen to have fitted at the same time. The work went ahead in September 2020, what was described as a 2 man job for 3 days. Whereas, once the work started we have 2 men for half a day and 1 man for a further 2 days. Therefore I paid for 6 days labour and received only 3. Whether this is shown in the workmanship being rushed and missed is another question. They left behind a facade of professionalism and littered it with poor and shoddy workmanship. I paid for a flush through the system. This I later have discovered was somehow done with radiators and valves not fully functioning. The nest controller was placed on the wall will all wires and brickwork showing. I had to ask for this to be filled and smoothed over. Which resulted in filler being scattered all over the floor and furnishings. Something we had to clean up. The unit itself came with a surround panel, which we discovered in the discarded box. Consequently, as the area was still appalling to look at I asked for this to fitting. Begrudgingly they came back and fitted whilst sorting a non functioning radiator. This said radiator I reported not working and I was asked to perform engineering type works myself, something I found strange. Mr Hobby eventually concluded that it wasn’t working and came to visit to look at it. Later we found a leek from the pipe to remove waste condensation. This was leaking because it had not secured it with any form of retaining clip. Hence, it just fell off and pumped water all over the airing cupboard and landing carpet. I had tried to call on the Friday but as they work only a half day and not at the weekend I could only leave a message. This wasn’t returned to I called again on Monday. They agree to visit the following day in the afternoon, it was agreed to do so between 2.00 and 4.00 but closer to 2.00 as I had a prior arranged appointment later. At 4.30 with no one shown yet and no call to explain why I called them. The response was at best flabbergasting, the lack of empathy unbelievable. It was implied it was tough and that all they could do was re schedule during their working hours and that I would have to take time off work to allow them to visit and correct their mistake. The lady on the phone simply repeated and repeated the same without listening or caring as to the predicament. Our boiler and now paid for was the attitude I received. This lack of care did cause and deliberately flame an already frustrated situation. For it is one thing to make a mistake and it can be easily satisfied with an apology and suitable fixing at the least inconvenience but it is far another to not care and to shift all accusations to the innocent party because you only open and work when people have to take time off to facilitate you being there. All the time with no apology. Mt Hobby eventually took the call and sang from their same hymn sheet that their working hours meant more than the customers convenience . After several minutes discussing the problem he eventually saw some sense and sent the same colleague who had done such a poor job in the first place. This colleague blamed his part time co worker as he had assumed he had fitted said clips. I am left with dirt and rubble I have cleaned up, radiators I have bled, a lot sided flue and potential damage to the roof structure. Never any quality control or visit to ensure assurance. Poor and shoddy, unprofessional overall. Their response to this is too wash their hands and refused to look into anything. Their response I am left wi5 radiators I have had to bleed, dirt and rubble I have had toupclips.

'The owner' suggest that they didn't carry out any work and this is an error. This is not true. After FernGas attended and failed to find the cause of the problem on two occasions, I called out British Gas who rectified the root cause (debris in pilot injector) within their 30-minute minimum callout.

Fast & reliable service, high quality standards, professional and helpful crew. It all makes customers more than happy! Highly recommended!

Re new boiler, My first time using FernGas, From the initial phone call for a quote to the completion of all work, Total professionalism, will be using in the future for servicing and any heating and plumbing work if required

Fitted a gas oven for us. Very smart job with no issues. Recommended

I've used Ferngas for many years, always had excellent service, very knowledgable engineers and any problems have been dealt with quickly. Highly recommended

Really bad aftercare, we were sold an unsuitable system with about 3 big issues after installation and they blame everything on someone or something else. They seem to only be interested in taking our money even if the system isn't right for us. We've since been warned by several builders about them, wished we'd been warned in advance. It’s funny my Checkatrade review never made it onto that review website.

" Five Star Service Five Star Team of People "

Good friendly honest company, reliable and reasonable. Repaired our old boiler and central heating, no hard sell just solid advice

Fantastic customer service. Genuine prices and reliable, we always use this company for all of our boiler or plumbing requirements.