Evolve Facility Services Ltd

Consistently using tan house lane to park their vehicles illegally, obstructing junctions - reflects on how they operate as a business. It’s a busy road with nearby kids play centres & frequent HGV traffic. If you’ve outgrown your premises, you need to move elsewhere.

This company needs investigating. Completely incapable and lazy to the point of dangerous “completion” of works. Electricity and gas inspections lied about. Too many slap dash jobs to even mention. Electrical work is a joke. Spindles on stairs replaced and barely even attached to the point that it looked comical (some looked like they were floating in mid air and all not straight) if I didn’t have a toddler that could have easily fallen through the loose spindles I’d have laughed. Rude workmen constantly swearing throughout jobs. One angrily threw a hammer across my landing which fell into the hallway after he got off a personal phone call. Again, I have children in the home which the hammer could’ve hit. Full roof replacement has rained in for 8 years and after hundreds of appointments to fix it it’s still leaking. Bathroom leaking down walls into downstairs. Bathroom has sharp bits of plastic skirting sticking out everywhere which we cut our feet on regularly and have to cover up. Simple handy man level jobs yet not one member of staff is capable. I’ve had to pay privately so many times for jobs to be done because I don’t trust them. They just don’t care. A beautiful historic house with original features (now damaged) from being left to basically rot from countless leaks, mold and inadequacy.

Message to say they are coming and then don't even turn up and when you ring they say there was no access my doorbell cam shows they never showed and clearly is access as I was in all day waiting

Evolve lie so much, I had an electrical safety check and I phoned them to change the appointment as i needed to take my cat the vets for an emergency and the woman said they had no available appointments as their not in the area 3 days later I received a tenancy warning letter saying evolve knocked at my address sent letters and telephoned....but I rang them and changed the appointment and they had none available so evolve lied through their teeth

Unacceptable treatment – especially toward vulnerable tenants. Evolve has been consistently unreliable, often missing appointments without notice, leaving me stuck indoors waiting. I’m Deaf and live with mental health challenges, and clear communication is essential. Most upsettingly, Ben Hesketh falsely accused me of something I didn’t do. As someone who is vulnerable, this caused me significant stress. A tiny improvement in the last six weeks doesn’t undo the harm that’s been caused. Tenants deserve better — accountability, respect, and proper communication.

I've been Riverside tenant for 7 years or so .since 2017. Any repairs carried out in my property tenancy , have not always been professional. hints I'm breaking tenancy agreement when they can't get access to my tenancy...I'm out ..they don't specify exact times for repair visits ....actually. sometimes ok. Sometimes not. left me with rotting back door for 2 years at least. wouldn't clear rubbish from my backyard. Had VERMIN INFESTATION IN KITCHEN .DURING COVID LOCKDOWN..I COULD HAVE BEEN. INFECTED.. no proper roof repair at back., just a piece of sticky- back plastic over roof hole ! toilet outlet pipe , not sanitary, leaking.. always arrive when I'm out of the house. polite on phones, but not correct o TENANCY REPAIRS, unfortunately for.me. mould and damp not attended to , also. I'm on medication and state pension. they don't seen concerned about My mental health issues,. And only concerned with their own directives, apparently..

Rude and unprofessional.

Called to query why a previous call & instruction had not been fulfilled but had the misfortune to speak to a girl with zero knowledge of the building trade & had to ask her manager about my query. Clearly she was unable to relay this properly as she told me on a few occasions she didn't understand what I meant & kept trying to tell me Evolve don't do painting & joiners don't paint any exterior timber repairs (this was not actually my issue) All she kept saying was you need to speak to Riverside, who tell me to speak to Evolve if I do! Hung up on me for saying 'this is a joke'! Classic case of passing the buck & useless untrained staff unable to comprehend the English language or understand the so called company policy as falsely claimed on their website. Will be making a formal complaint about her competence & customer service skills

Excellent service today from a chap named Tony. reported issues with problems 4 months ago. I was first visited by a guy named Wayne who just never came back after saying he was going for parts. Tony the plumber fixed all issues within an hour. Only issue is that the replaced hot tap still doesn't work. However Tony has said he will raise this issue with evolve. Top marks to Tony even advised on the correct replacement for my shower head.

No one seems to know what there doing

Absolutely disgusting service. Some great members of staff but like anywhere a couple of good members of staff can’t save a money hungry company who do all they can to stretch out costs for their own financial gain. Everyone passes the blame and 16 months later I still have water pouring in my roof and silly old men telling me it’s not damp and it’s not leaking when it’s clearly dripping right in front of them. Ignorant and just do not care.

Dziekuje za szybkie i dokladne wykonanie uslugi w dniu 18 01 2024 przez M Senkins Jeszcze raz serdeczne dzieki i pozdrawiam!!!

ZERO STARS !!! Absolutely disgusting company !! Kept changing the date of my Elderly/Disabled mothers central heating install. Eventually got a date sorted, moved all furniture (evolve said they won't move furniture) Myself and my partner took the day off work to help mum. On the day, we got a phonecall to say all 3/4 engineers were off sick !!!!! (Just happens that there was a late Liverpool match on last night) Then said my mum would get a phonecall in the afternoon to reconfirm ANOTHER date.... but nothing !!! Leaving a disabled person in this position is an utter disgrace. Complaint raised !!!!

If it was possible to give 0 stars I would, they sent unqualified tradesmen round to do work they have zero experience or knowledge to carry out. Many lie or just try and refuse or blag it to avoid doing said work. "Oh no that's fine" " oh that's not our responsibility" "oh that's the best we can do" Once had 3 turn up to fix some shoddily fixed draw fronts they were out of line by a good 1-2cm when they finished and said that's the best we can do. In the end the boss came out and sorted it in 5 mins using a tape measure and spirit level... Measure twice cut once... Sending unsafe/cowboy gas engineers to check the heating system etc. Repair logging system online is an absolute shambles it's never working correctly and so is the telephone reporting system. They do the bare minimum possible and do not care whatsoever about tenants it's a business registered as a charity for tax reasons and no other reason for it. Update Had someone try and gain forced entry into the property along with the lock malfunctioning, locksmiths/door & window company came out to repair or replace the cassette, told due to the type of door and age that they would struggle to find a part and would be cheaper to replace the entire door. Waited 3 months for the 'parts' to be ordered only for riverside to cancel and try and turn up use No more nails to secure my front door. Absolutely shambolic company, 5 or 6 people have been out costing £££ then all to say the same thing about the replacement, only for said boss to say no not replacing it. Cowboy central, leaving their tenants properties insecure and unsafe.

Shocking! They have been to my property to reinforce my kitchen wall on the 3rd and have failed, they came back out on the 8th to replace my radiator and told me the kitchen wall needs reinforcing before installing the radiator. Unprofessional!

Driver of van 117 today at 13.40 on M60, tried to drive in to my husbands Porsche as the van was in the wrong lane. I only saw an arm with tattoos, before he bulldozed his way in front of us and then cut another 3 drivers off. We’ve all got somewhere we need to be, and don’t deserve your aggression.

My mum is currently living in a house that could collapse any minute. Black mould growing the walls are soaking wet. My little sister and my mum are ill every week because of the state of the house. For anyone relying on Evolve to fix any of there housing problems don’t bother. They are unable to resolve/communicate any jobs. Have people coming to the house stinking of weed and leaving vulnerable people to live within dangerous and harmful living conditions. They have no consideration. Absolutely shocking.

Someone was supposed to of done a gas check today between 1 and 5pm it's now 5.37 and no one has turned up! I've also been on the phone to them for 36mins and all it keeps saying is I'm in position 1 yet no one is picking up! I'm fuming as I've waited in all day!

Diabolical disgusting rude staff!!!

Call yourselfs tradesman Mr multi DIY more like it ,i wouldn't let youse loose with the bairns lego

very fare / understanding / with all the support you need / great bunch of front line worker and planners to help. pay not as good as other places but that is hear say from other people and different organizations great training and great opportunities.

Rubbish at answering phones, no one at there offices answering. Drivers of there vans need to re sit tests as don't have a clue about road safety or etiquette. To the driver of van 931 you are a complete pratt and duckweed my 3 year old granddaughter in the car with me and you re driving is a joke. Again pratt.

Dont know where my review went but if I could put 0 stars I would terrible workmanship

Absolute cowboys. Use cheap parts and simply do not fix the problem. Had same repair done 6 times in a few months!!! Not acceptable

Evolve are a complete shambles. Four years coming out trying to fix a leak from the shower. Being told so many different things from numerous workies & surveyers. My home is water damaged in 3 rooms. & when the workies who did the work in my home then continued to damage my home, holes & cracks in walls, wood & door frames. The plasterer splatted plaster on my walls, door & floor & left it in a mess too. The tiler left gaps & weren't straight either. When removing the shower & replacing with a bath my floorboards had rotted with the water damage. They added one piece to support the surrounding damaged floorboards. Cutting corners!!!!! The leak continued!!!! So I went to a solicitor. Finally after 4 years another maintenance company has come & they are now completing the mess Evolve has made as I write this. Please the stress & anxiety Evolve has put me through is off the scale. Please avoid these. Its not just one work man over the 4 years , I have had plus 20 at least in my home & not one can do the job correctly. If I could put zero stars I would!!!

They do not turn up to the job when they are supposed to, so you end up getting it done yourself and even after cancelling the new booking twice they made because they forgot to turn up they then decide to turn up.

If I could rate ZERO stars i would. Please do not use Evolve, they are jobs worth. The standard of their work is in the gutter. I'm currently suffering depression & anxiety from this company. I am at the beginning of a battle with them. AVOID AVOID AVOID!!!!

Gas boiler serviced, top man, thank you for sorting out my boiler service. 10/10

Sometimes helpful

Very poor quality of work, jack of all trades and master of none, cut corners due to being demoralised and seemingly overstretched

I have never come across a company so poorly ran in all my life. In April the heating broke down and is still off now on 20th of December. contractors get booked in and dont bother showing up. when you call the office they call you a liar and say the contractor came out and got no answer. when you sit with the front door open all day. We've been waiting 6 weeks to make a complaint, never mind getting the heating fixed. The manager who was ment to call back within 4 hours hasn't bothered.

The most vile, corrupt company I have ever come across. This company need to be exposed for their appalling Workmanship & attitudes. Does anyone have any ideas? Pointless complaining to my landlord (Riverside) about them because they just cover one another's highly corrupt backs.

Shocking workmanship made a new frame for my back door, lashed a interior fire door in it and left it with gaps I could see my garden through and when it rains my kitchen floods, been out 10x plus over the one job each time resulting in me having to take a day off work unpaid.

Made my partners house ready for occupation, there was an outdoor light wired into the Cooker switch and the boiler had a fault, both had been signed off as checked and ok...the boiler burst twice and Evolve are saying they won’t pay compensation for the damage caused because she was told not to put anything in the cupboard! It’s a large storage cupboard and nobody has ever said not to use it....just an example of the lies and and awful customer service they give to people in Liverpool , wish you could give them zero stars

unsolicited phone calls from this company that leave 3 minute voice mails of just music

Found their staff breaking into my property, with out permision, then they lied about knocking on my door to get permission!! removed and reported

Left me with no hot water or heating and on top of that they took a selection of games and music cd's never to be seen again.If you are forced to let them in don't take your eyes off them if you do you will regret it

Nice place, busy, but staff helpful

Appalling service they send the wrong people to do the job. They are mostly rude not tidy and take months to do a job nothing but hassle

1 star is to much they cut comers all work is shoddy and can not do the job properly and lie and try to bully and intimidate you in your own home also have no respect for the homes they work in or the people or tenets that are in them a kid could do a better job avoid them at all cost