Phoenix Gas Services Ltd

Very rude unprofessional

Very poor service. Told in May the day before my boiler service that “the system” had double booked the engineer so he couldn’t make it. Waited until the end of July for the next appointment and the engineer called me 10 mins before arriving saying he was on his way - great! 10 minutes later he calls to tell me he’s on the wrong side of Shrewsbury and doesn’t have time to come out anymore. Is it too much to ask that people look at postcodes? Called Corgi to send out an engineer from another company.

Our engineer Ansheel khan aka Dudley Dave was fab very friendly and professional. Great job Ansheel

I hope their safety standards for gas are better than their standards for driving. One of their vans outside Redditch on June 8th at 4pm was driving incredibly dangerously and ran a red light.

Annsheel Khan is the engineer that visited my home this morning, because of a gas leak and he has been truly outstanding, he was warm kind and respectful, he was knowledgable and extremely quick, he realised that it was something cadet would need to fix and contacted them accordingly, they are a total different story but I called him later for an update and he was available all day he really went the extra mile even speaking to the second chap from cadet at well gone 5pm to ensure my family and I I'm so incredibly grateful Phoenix you should be really proud!

Very disappointed with the service from . I was informed by letter, email and SMS that my annual gas service and safety check appointment would take place between 10am and 2pm. I stayed home all day waiting for the engineer, only to later be told over the phone that the actual slot was supposedly 12pm–5pm. In an age of modern communication, mistakes like this are simply unacceptable. My whole day was wasted and I had to change all my plans because of their poor organisation and communication. I would not recommend using this company.

Horrendous customer service. First appointment they didn’t show as they didn’t book it in their system correctly. Second appointment I waited for 5 hours to only find out that I was ‘on their list to ring as they had to reschedule’. Disgusting service.

Just to let you know, one of your vans tailgated me (a young woman on her own) today on the a53 from Market Drayton to Shrewsbury about 9-9.20am. They were disgusting, trying to get round me so they could see me and driving so close behind me waving their arms and laughing. It makes young woman feel so uncomfortable going out anywhere on their own when men act like that. I think you should teach your male employees how to treat women and not make them feel that scared when they’re out alone. Absolutely disgusting.

Came to our bungalow to fix our heating boiler.Thank you . Appreciated. 👍 👍 😊

Engineers are good, knowledgeable and helpful. Customer service are unhelpful, dreadful, never call you back or actually log your service plan etc. Had to prove that i had a plan and had already paid them. Won't be renewing my service plan next year.

Fitted me a new boiler today, very polite lads, cleaned up after themselves. Would recommend

All work has been sub standard, had heating timer replaced, it is not secured to the wall properly also it does not work. I have no heating and when I leave a message no one ever calls back.

Absolutely god awful service as a contractor for housing. Apparently emergency response means ignore all day, lie about calling and possibly come out the next day. Crippling anxiety certified.

Aaron and Dan attended our home to install a ASHP and full heating system. We couldn’t recommend them enough. Both were extremely understanding and patient with my mother who ill. They were clean and tidy throughout, kept us informed about every aspect and went beyond the call of duty to make sure we were happy. Great company, Thank you Aaron & Dan

Excellent service. Kept me updated on time of arrival. Accommodated my schedule. Promptly diagnosed & fixed problem. Thank you, Phoenix Gas Services.

Got tailgated by one of your lairy, aggressive drivers going down the A52 in Nottingham this evening. He also made a gesture to me as I was 0.03 seconds late in getting away at the red light. He proceeded to ignore the speed limits. If I ever need any aggressive gas engineers to visit my property I shall give you a call.

Awful had a new boiler put in and all the piping is loose the wire were the old temp gauge left hanging down not safe awful cowboys

Booked them in for a boiler service. They emailed to remind me the day before. I then emailed them on the day as the engineer was late to be told he would be there in the afternoon. Nobody turned up with no communication. Shocking!

I felt it very imperative that I write in today and let you know the experience that I have with phoenix gas services. We have been let down in the past numerous times which has affected my sons mental health as he has adhd and Asperger's, being told that you are coming and don't attend does not bode well on those that have to plan for your attendance, especially then to be threatened with an injunction by emh housing. We had an appointment today for after 10am on Wednesday the 7th of may because we had very little faith that you would attend myself and my mother sat in the car park from 10 o'clock it got to 11:30 and there was no sign of an engineer. I placed a call into your service department and was lucky enough to be greeted by a very kind and pleasant lady called Gemma, I explained my frustrations I have had previously and could you confirm that an engineer was on their way. Gemma did her diligence and then called me back. It wasn't good news the engineer that was due to attend had phoned in sick and we had not been told , however Gemma had made contact with a number of other engineers that were local and managed to secure a new appointment for 2:30 that day. She kept me updated in terms of time and who would be attending which either was then able to relay back to my son to put him at ease. Gemma told me that the attending technician would call half an hour before arriving and would call me when he was at the property. The attending technician was a chap called jay he was so polite he was so helpful, he was so understanding and he did in fact call me 25 minutes prior to arriving which gave me enough time to warn my son and then he called me when he was out to say that he was here. I've just called jay as I wanted to make sure that everything was okay and no messages needed to be relayed back to me because my son would surely forget and he again omitted kindness and patience understanding and a huge amount of empathy for my situation and showed nothing but genuine kindness. Jay and Gemma surely turned this experience around for me and my son, they are both a wonderful credit to your business and I really felt that I needed to take the time out to celebrate them both and I hope that you can pass this on to them and celebrate them as well. Thank you Hayley Hendrickson Yahoo Mail: Search, organise, conquer

Don’t turn up as arranged countless times. Unprofessional service

Shocking service, was told appointment booked for Friday, waited in all day and nothing. Not even decent enough to ring saying, won't be attending the appointment. And trying to contact them is even worse. Hardly answer the phone, and when it does ring, they hang up on you.

Does anybody ever answer the phone? I have been calling constantly regarding a servicing appointment I have (through my social housing landlord). 9 times out of 10 it rings twice and goes straight to an automated voicemail. They also send letters instead of calling to confirm appointments, which usually arrive after the date of actual appointment. Shocking.

Installed my new system boiler- mis-identified my condensate drain (it was instead a washing machine waste) that ended up blocked which blew the gas valve and has been causing me ignition problems ever since. Sent a salesman over to make sure my issue was not resettable before sending over a qualified tradesman days later to be told that it was under manufacture warranty and so had no interest any further. 12 months down the line, it turns out that they never registered the install and so I have no warranty. Avoid at all costs.

Should be disgusted in themselves, phoned yesterday due to my boiler not working got no heating or hot water told me a 6 hour time frame due to it being over Christmas period guess what didn't show up so phoned again to be told they'll be out between 8.30pm and 12am last night no show again, so phoned again this morning apparently now they are coming between now and 12 this afternoon. Leaving my 16 month old with no heating or hot water absolutely disgusting clearly have no top priorities. And when they do show up they don't have a clue what they are doing! How this company is still going I'll never know should be shut down. Sort your company out and actually train your staff properly. Disgusting company...

Thanks for leaving my 1 year old daughter with no heating and hot water across Christmas, jokers

Absolutely appalling service they lie and make up excuses and are totally unreliable the most unprofessional company I have ever had the misfortune to use do your self a favour and use anybody else

If i could give a zero i would . Had a heat pump installed never worked properly since install now they refuse to come out to fix it without paying them . I had three leaks they caused which left a hole in the ceiling and they put another hole in our kitchen ceiling. The scaffolders they used knocked down our neighbours wall and our porch roof . Avoid at all costs . Absolute cowboys.

My local go to gas service.

Unreliable, terrible service that's resulted in a week with no heating so far whilst it's -6°C outside & only 6° inside our home. Poor/no communication, I only know what's going on if I chase.

Not a very good service for a minute out of hours

Made me wait home 3 times in row didn't come at all leaking radiators for over 2 weeks because engineer broke them housing association tenant EMH HOMES. PHOENIX GAS have no respect who is going to pay for my time off work and studying. This isn't the first time.

Despite waiting in for their engineer and being assured by the operator he would definitely attend, I wasted my time, and he didn’t even have the common courtesy to call and let me know he wasn’t coming.

I have a boiler 3 year service contract fitter turned up on time was very professional very polite highly recommend this company

Excellent service, arrived on time and carried out boiler service with a thorough check. Friendly engineer, easy to arrange appointment at a suitable time.

Absolutely disgusting company I’ve got bad vulnerabilities with serious health complications I’m a council tenemt and I’ve been on the phone to them who have contacted these cowboys who haven’t bothered to attend to get my heating and hot water back on it’s been over the 24 hr mark for them to attend it’s now going to be over 48 hours if they even bother to turn up at all absolutely disgusting I’ll be making a formal complaint and I will also be reporting these jokers to the ombudsman these jokers Shouldn’t even be trading they are a useless excuse of a business

Where is the section for MINUS TEN STARS.. This tuppenny ha'penny, two bob, shambolic excuse for a company are the worst I have ever come across, they turn up unannounced, don't turn up when an appointment has been booked in, when they do arrive to carry out the work they haven't got a clue what to do and don't have the right tools / equipment because HQ didn't inform them what's what. The engineers that have got here have been nice men, and even they complain about the company, ... No wonder so many engineers leave . How on earth have they managed to secure lucrative contracts with some big councils / companies is a complete mystery to me.. My advice to anyone looking for a gas engineer, please look elsewhere or you might well be leaving a minus review like a lot of others on here.. .

Let down. Waited in. Nobody turned up. 😡

We had a service, then a few days later had a new thermostat installed, excellent work arrived on time, the gentleman explained everything on how to use the new thermostat, very good 👍

Van driver tailgated me for miles on the A49 in Shropshire. Deliberately aggressive and highly unprofessional. If that's how they drive, I hate to think how they treat their customers.

Given a 1 star as no option to give -10! This company have failed to turn up 3 times for my 81yr mother. The last appointment I made with Sarah was for a Sunday morning. Never turned up or rang to say. When an engineer came the other day he said they don’t work Sundays? Someone’s not telling the truth!! Today is 20th July. This has been going on since beginning June. Now the boilers been condemned leaving a 81 yr old to “boil” the kettle. She has no heating which she needs due to her frailty. Shocking and complete incompetence.

After phoning them constantly to arrange gas service check. I can't get through to anyone. I don't get a call back. I've had to go through my housing association who managed to get them to ring me. I explained how I work and I don't appreciate the threat of legal action. I arranged a morning appointment for today. Monday the 8th of July. I took me a lot to book this appointment as I can't get through to anyone. Didn't even turn up and yet no courtesy call. Came at 12.15 and I've refused to let them in. I'm sorry but this is disgusting

Had my gas safety inspection today. A lovely bloke named Keiron attended the property. Conducted himself in a very polite and professional manner, can't recommend enough. A real credit to your company!

Great place really helpful gas

I am a council tenant and to say Phoenix are awful is an understatement. The council have messaged them to do work on my house, yet Phoenix never arrange a date, so I personally phoned them many times only to be fobbed off with " we will call you back" and they never do. How on earth this company have got such a lucrative contract with the council is beyond me ... 🤬🤬🤬🤬

Engineer called today to fit a replacement part to our boiler. He was efficient, friendly and did a good job. Would recommend Phoenix Gas, Claudia

Had a gas safe check by a man that didn't no what he was doing said the boiler had to be turned off next another man came said there was a hole in the flu an order the part I work nights they rang my wife said would fit Friday as late as pos after 1pm so they turn up a 11 am with no phone call or evening ringing the ring door bell ! Had no heating or hot water for over a week now with a child in the house 8 days later an still no word from them this company is a disaster an would never recommend to anyone

Absolutely horrendous company, was offered a free boiler replacement as part of a joint scheme with my housing company and it's the worst mistake I've ever made. Installation was botched so badly, that my Gas has had to be capped by Cadent due too multiple gas leaks from within the boiler. I'm currently on day 5 of no heating or hot water. After finally getting a phoenix gas mechanic to actually attend my flat and "look at it" turns out he couldn't fix it either, and I've been left with vague guidance too "look out for an email" from the company, which I'm assuming will inform me about who they will attempt to send out next to look at this issue. Weekend starting now though, so likely got another 2 days of no heating or hot water which is wonderful news. Throughout all this, the communication regarding appointment windows has been highly inaccurate which is an absolute nightmare to work around as a full time worker, who has too commute for work and also lives alone. For anyone offered this seemingly generous deal from your housing company to upgrade, i beg of you to reconsider and block the number that phoenix gas will use to harass you endlessly until you agree, otherwise you'll either die from gas poisoning or simply freeze to death before anyone helps you resolve the issue.

unprofessional, they turn up unannounced, then become rude and give aggro when told they aren't welcome without an appointment - they then threaten court action when not let in for 3rd time. This is not fair as people need to be given 24 hour notice at least if your company needs to carry out property maintenance! And your staff need to be taught how to speak to their clients as a simple "here to check your boiler !" doesn't suffice! present your ID and introduce yourself and you'll find you will have a better reaction off of tenants etc

My boiler packed up after years of service phoned pheonix gas up after getting a recommendation for them.receptionist was very helpful made appointment on Thursday for Friday quote Saturday new boiler fitted the engineer Mick Walsh was brilliant we had a lot of questions to ask him he took the time to answer them .After he finished he cleaned up no mess anywhere.the electrician came Monday to wire wi fi set up.brilliant service all round

Totally useless company, I'm a customer of homes + and reported boiler break down Thursday which was told emergency and would be sorted with in 6 hours It's now Sunday and stills no visit I'm disabled and in a wheelchair i have no hot water or heating It's a company that has no customer service It's not the first time of poor treatment from this company

This company are doing gas safety checks for our council, they turn up unannounced and pull faces when they are sent packing and told to book an appointment. They sent a letter 4 days later specifying a day THEY will turn up to perform the check, sadly they make it an all day appointment and threaten court action if they cant perform the check on the day THEY specify. What an absolute appalling way to conduct business and communicate with customers, firstly turning up unannounced then threatening court action if you dont meet their demands. A far better way would be to send a letter and ask people to call to book their own appointments, I guess this is what you expect when a company is paid for knocking doors..

Excellent service by dom the engineer working boiler now

Such an amazing company. Andy the engineer did my gas safety check and explained everything. He was on time, efficient and respectful. He chatted to my 6 year old son too. I dreaded the gas inspection but I neednt have worried. Thankyou Andy @ Phoenix Gas Services.

They take care of the boiler In my property that I rent amazing fast service. There engineers are very knowledgeable and professional within the trade

Excellent service delivered by a friendly, knowledgeable, pleasant and professional engineer. Genuinely delighted.

Once again phoenix gas services have continued their excellent service. Had boiler replaced, installer's and electrician were excellent, worked hard, friendly, tidied up afterwards. Shall continue to use phoenix. Have recommended Phoenix to my family.

Absolutely horrendous service and engineers. Called out with no heating and hot water only to be told they can’t fix it and to call the office on 3 occasions. Completely unprofessional service. Absolutely do not recommend. Go to Addison and Lans

Quick, efficient and excellent customer service - Recommend

Darren a phoenix engineer serviced our boiler, he's polite curtious. We've used phoenix gas for many years and would rec them to anyone. Thank you Darren

Phoenix fitted our boiler - serviced by the company ever since - quality service always provided

Poor communication between office and engineers waiting for radiator replacement for one month so far engineers coming replacing radiator without radiator and tools 🤷‍♂️

Thanks Dominic for your courtesy and helpful advice about my boiler issues. I have used the services of Phoenix Gas for some years and would strongly recommend them to anyone!

I’ve been using Phoenix gas for the last 4 years, they fitted my new boiler and have done all of my safety checks and emergency call outs. The engineers are all super friendly, professional and timely . Really means the world as I’m disabled so thank you very much :)

Fantastic company great service and always get things done quickly and efficiently

Very good service . We have used phoenix Gas for a number of years now, very pleasant engineer who did the job with no mess and he was very polite

Disappointing, called on a Friday and was told would get a call back..nothing. Dropped in Monday morning spoke to Kev, said he’d call back…nothing. Called at 15:00 to be told I’d get a call back…nothing. In the time it’s taken you to call back I’ve sourced someone else and had the inverter replaced…don’t tell customers something you have no intention of doing.

My housing association use Phoenix gas service and I'd like to say what an excellent friendly service they provide, I struggle with mental health and I was dreading having my new boiler installed, the 2 guys today have been amazing, thank you

I want to thank Dom for the yearly boiler service he undertook today. He was polite, very thorough and took time to explain the results of the service. He also gave me some sound advice on an issue I had with the central heating/hot water and assisted with a resolution. Thank you Dom you are an asset to the company.

They don't turn up for appointments they make with you. It's a basic requirement of a good company.

Rude and arrogant

Ordered solar and batteries through E.On, who have outsourced the work to PGS. Works have been delayed, repeatedly, with no conversations or updates from the installtion team. When they do turn up, its for a short few hours, and then just up and leave without warning. Been waiting all day for electrician to show - and haven't No project management for the installation. Whilst the solar is being installed, the electricians could be on-site too, installing batteries and cable management etc. and last-fix the solar panels to the inverters when completed. Have no idea when the installation will be completed, as I've had no feedback on what is happening Very poor service and communication Update: 09/05/2023 I am still waiting for my installation to be completed… electricians installed a faulty Solis inverter and haven’t been back to replace, it’s now been 7 weeks

Phoenix gas services Absolute shambles of a company!!!! Leaving my sister with no flooring in the children’s bedroom. Emailing her saying she did not take up the flooring and it was at her own risk!! We took up the flooring was it was labelled! The flooring has not been disposed of!! Leaving a young single mother with no flooring in her children’s bedroom I’ll be taking this to trading standards!!!

Historically had solid, reliable service from them. Had problems with boiler at end of February, engineer Carey diagnosed faulty heat exchanger, also rf thermostat flaky so requested quote for both. So far had nothing. So still have faulty heating and hot water. Constantly chased up, either phone unanswered or call not returned. Think they may be going under.

Arranged for Phoenix gas to service my mother's boiler who is 96 years old. Rang on the day of the service and told by Remi they would arrive about 11ish. Rang again at 11.40 after no show and told running late and would be there before 1pm. Not a great service when all this was booked well over a week ago. When you ask for a specific time you only get told between 8 and 5, it doesn't look like they will make a 9 hour slot either. Still waiting, absolutely disgusting.

Excellent service, great people 👍

Keiron was absolutely amazing when he came to sort our boiler out today! So helpful and extremely polite and friendly. Genuine little diamond! Thank you keiron 😊

Just had our boiler properly serviced by a fantastic and enthusiastic young engineer called kieran absolute star ,its probably the first time the boiler has been looked at properly in fine detail, I would recommend him any day of the week ,well done ✔️

Great

Phoenix Gas have been Absolutely Brilliant! Our old boiler broke & leaked through our kitchen ceiling! So we looked around for the best deal on a new Vaillant boiler. Trevor came out to give us the best price quote and the next week Mick & Lee fitted it professionally & hassle free! We highly recommend this company. Thanks a lot Team, we're very happy!

Boiler broke 10am monday, engineer arrived at 13:00. Needed a part to repair so went to collect a part needed. Tuesday 9:00 No engineer. Called was told it would take another day at least for part to be delivered. Arranged temporary heating as I have no heat and vulnerable children. Now 23:00 Tuesday. Still no heating, no response. Absolutely disgusting.

I am a disabled child, only 13, I live in a HA house with my mum who works hard to provide for us. I have cerebral palsy and very limited mobility and need personal cares. Phoenix gas have left us without hot water for 10 days, they said yesterday somebody had fixed the boiler on Wednesday (didn’t tell us or leave a business card), so we went home after work looking forward to a bath and finally being able to wash. But they lied to us, it’s still broke, And they won’t come and fix it because we don’t own our home. They didn’t fix the boiler and we have no hot water still, Dads picking me up soon for a weekend together, I’ve not bathed in 10 days. If we needed heating we would be cold as well as dirty. Do Phoenix think it’s ok to treat people like they don’t matter. PHJones never left us without, they cared about all their customers, private home owners and renters. When will we be able to wash?

Awful service. No communication whatsoever and delayed fitting of solar on the day it was supposed to be fitted. Rebooked me 2 weeks later but I had to contact them to find out it was delayed. Still waiting.....

Not really worthy of any stars. Phonenix are solar panel installers used by EON. Phonenix are completely disinterested in customer satisfaction. They cancelled our installation at 8.30 am on the day of the planned work. and are totally indifferent to resolving the matter! **AVOID**

What brilliant service received from Phoenix Gas today! Many thanks to engineer Kyle who took off and replaced the cupboard housing the boiler - before and after servicing. Well recommended 😊

Had a boiler service and they said my boiler was on its last legs and said nothing could be done. 30 minutes later their salesman turned up to sell me a new boiler. Got further independent advice and they said the boiler was fine and completed a simple fix. Avoid Phoenix Gas, scam artists just trying to scam unsuspecting customers out of money.

They never give contact such as a phone call or a letter to arrange an appointment keep showing up at my door whilst I'm out and posting a note through... They were meant to fix a simple job around 2yeears ago but sadly haven't

Avoid at all cost! Do not be fooled by positive reviews. Phoenix Gas Services are complete con artists! Customer service is non existent. Sell on the basis of lies. No support at all and left without heating and hot water in winter for 5 days. Utterly disgusting and wouldn't recommend to anyone.

They never let you know what time they're coming and there's never anyone there to answer when you try to find out as Housing Associations can never seem to tell you either. Calls disconnect after 5 minutes or so if you sit there waiting for someone to answer. "Press 7" to talk to a receptionist who's never there. This is a pain when you're waiting to go to work. If you can't get through to them and have to go, you then have your landlords pestering afterwards. Played this game a few times in the past now and it's not fun. Have actually spoken to a few people there about it as well as SARH but it seem that nobody cares. It's really frustrating but they know this happens and that it annoys people. Best bet is to send them an email and hope that someone actually sees it on that day.

Waste of time, didn't turn up, didn't contact, don't answer phones, don't reply to email.

leave you waiting a whole afternoon for an engineer that doesn't show then 2 members of staff promise a call back then relinquish that promise appalling service

Can't fault the service, arrived on time, left my home clean and tidy, demonstrated how to use the boiler and thermometer, highly recommended

I've had huge problems with the combi boiler for more than two years - since March 2019, where the hot water run out after a few minutes and the boiler pressure kept dropping. I'd almost given up hope of ever having hot water again and resigning myself to cold baths and hairwashes, until -after innumerable visits with no lasting resolution - they sent Dan their lead engineer, a few weeks ago. To cut a VERY long story short the problem was calcification in the main radiator with the result that the outlet for the water had almost closed up resulting in cold water. I can't explain how grateful I am to Dan for solving the problem!! Thanks so much,Dan! It's been nearly a week so far and the water is really hot!

Excellent service. Fabulous staff polite and courteous. . Left no mess. Nothing was too much trouble. Best service I’ve had in a long time. Well done.

Fantastic service went above and beyond, what I had expected.!! Mark and Steve are a credit to the company, would definitely recommend Phoenix Gas, great value for money!professional service and extremely tidy with minimal hassle to my daily life !!!! Well done boys !!!!!

I got Phoenix Gas out to service my boiler, it took weeks for the gas certificate to come through. I was also told I'd need a repair, as the pressure on my boiler kept dropping. I had British gas come out to fix it instead. The engineer from British gas said it was an easy fix, and he was baffled as to why it wasn't fixed during the service. I suspect that Phoenix wanted to come back and repair it themselves, charging me a fortune in the process

Easy on-site quotation process. A competitive price. Lewis and his team of installers did a cracking job over two days switching out a gravity-fed system to a combi. Attention to detail, for example, matching brickwork to plug the old flu hole. All in all first class.

Phoenix have been employed to fit an air source heating system in the premises in which I live. Where the employees are very accomplished and polite and do a good job the company on a hole is nothing but a cowboy organisation. They will not answer the phones and insist their job is done when in fact it is not finished. I would not employ this company.

Excellent service from start to finish for full heating system installation. Staff are very attentive, efficient and freindly. Great price, which even beat the company I work for !!!!. Can not recommended enough, you wont be disappointed.

Just had new boiler from phoenix gas excellent service from start to finish would highly recommend

Great price, friendly team and job well done. This is the second time I have used Phoenix Gas for a system replacement and I would not hesitate to recommend.

Our boiler broke down at the begining of March, justb as we entered a realy cold snap. Our regular plumber wouldn`t come out for 2 weeks. Called Pheonix and had a surveyor out next day and a new boiler fitted within 7 days. Very happy with the work, woukd recommend to anyone.

I have been asked if I would mind leaving a review, If you are reading this then like me you are probably wondering how accurate these reviews are, here goes an honest account. First contact ; Very friendly professional customer service, a sales man Ryan was sent within two hours of my enquiry, He was friendly, informative and wore a mask a much appreciated bonus in current times. It was explained our boiler needed replacing asap and we were advised that there was space on Monday and the customer service team would be in touch. Within 2hours we had a call advised what we would like to go ahead the appointment for Monday had gone but we were offered Thursday. On Wednesday we received confirmation that everything was set for Thursday and the engineer would be with us between 8-9. On Thursday the engineer arrived on time, He was really professional got on with the job no problems at all wore a mask was polite and friendly and left the place spotless. He showed us how to turn the heating up and down and also the water. He further advised that the electrician would be arriving soon to fit the thermostat and receiver for the app controlled bit. The Electrician arrived quite a bit later he appeared to be in a rush, He had another man with him neither wore a mask despite me advising when they needed to speak to me that I would get my mask. When he advised he had finished I asked if he could show me how the app works also to see that the boiler was receiving it and it was working. He advised me which app to download whilst it was doing this he received a personal call and went out the other man advised he was his driver as his van had broken down the day before and it was the garage on the phone. When he came back in I asked for a number that was needed to put in for the app to work he provided me with the number and it came up with some message at that point he said oh must need an update (even tough only just downloaded) and that can take an hour here is the instructions and left the leaflets and went. Yes he left the place tidy. However on then trying to try the app and pair it according to the instructions which were not that clear I noticed the receiver was actually put on upside down and I still couldn't get the receiver to talk to the thermostat etc. On the Friday I phoned Phoenix and advised of the good service and the disappointing bits I was advised a manager was in the area and he would call in and look at the whole job. On arrival Friday pm he said the boiler was done ok apart from some overflow pipe which was ok but should have been changed and that he would get that changed. I advised it was the pairing of the devise and that the receiver was upside down I needed help with, at this point I was advised he didn't know how they worked and he would get the electrical department to come back out. On Monday I received a call from Male a different customer services department asking how it all went I said was there nothing on my notes and explained again. She said she was sorry and would chase it up I was advised a electrician would be sent Friday afternoon to run through it all and turn the receiver the right way, Friday came and Friday went and no one arrived I phoned the office Saturday to find the office was closed til Monday. On Monday I phoned and that there was no appointment booked for the electrician on the previous Friday so I explained again and was asked to send a picture in of the upside down receiver still no working paired app and no electrician coming. I eventually asked someone who knew about these boilers to help and have go it paired and working which was actually rocket science and im not a thick individual all my computers and printers work through wifi and apps. I phoned Phoenix today Friday and advised I hadn't sent the picture as I had been well following the vaccine to advise it was sorted and they advised thank you for letting them know any problems they are there, I said I wasn't happy with the level of service received apart from the engineer, after asking I received one free service.

Excellent from start to finish. Had a survey of the work needed carrying out, was given a really good price before surveyor left. A full system installed and old storage heaters removed. 5 star rating would recommend to anyone wanting to use this company

Did an annual boiler check. Didn't put a screw back in. Now I cant use my boiler. Called today to get the issue resolved . Said they would call back. No one bothered. Would not recommend

As an HVAC engineer myself i advise avoid these cowboys at all costs and save yourself upset and stress. Receptionist to begine with is the most rudest receptionist you will ever talk too. Engineers must say were 5/5 the whole time,very friendly very professional but that was our team the others are a joke. 73 year old neighbour had install and somehow installed a radiator on a 45 degree angle (you would have to see to believe it) and engineer tried blaming apprentice.The heating still not working 1 week later after engineer forgot to adjust radiator.The boiler broke every single day since install and she is a pensioner On day off install the engineers just didn't bother to turn up to my property,we had to phone their office at 12pm to be told they were not aware their own engineer hasn't turned up,we are told he phoned in sick,turns out he was in bed and had been delivering parcels on the side and his tracked on van proved this,UNBELIEVABLE.We then had to rearrange as had to take time off work for this and they didn't bother showing up. Neighbour went through plans where to put rads,pops out only to come back to massive hole in centre of living room and pipes down centre on wall in centre off room and tells neighbour they won't move it,what a rough rough job and embarrassing,her son then attended and tore them apart and made them do job properly.We were contacted to carry out survey,then nothing for 2 months,get another call asking if they can do survey,advised you already done survey,i am then asked "who did survey as we have no record 😞 Read all the other reviews on their site and you will see yourself this is not a one off,rude,clueless AVOID!

Domestic Boiler service: engineer arrived in face mask and was considerate where he placed toolkits and what he made contact with round the boiler and general kitchen. They did a thorough service, cleaning filters and checking levels . They were timely, professional and friendly. Booked through the website and got 10% off.

Had quote for new boiler on Monday turned up on time said he would email the quotes in about half hour spot on happy with the price they said they could fit us in on Thursday which was great because old boiler packed up only cold water engineer turned up 8 Thursday morning left him to it come back from work job done hot water plus central heating would highly recommend them 👍👍

We are two Pensioners had Theese people to repair our boiler Wednesday ,it is now Friday saying they need yet another part ,we have now been without hot water since Wednesday and they are saying it could be Monday before we get ant hot water depending if they can get the part ,We have no means of having bath ,shower or anything till its done relying on kettles and saucepans ,do you think this ia fair especially as we are being told to keep washing our hands etc (corona virus ) ,and we keep having to carry hot water up and downstairs .Just thought people would like to know how selfish Theese people are .

Had a valiant boiler fitted in January it took 2 days and as of yet not received a receipt for the money I have paid had to call them for help and I must say the office staff a lady was very rude I think their customer care leaves a lot to be desired

Left my mum of 75 without any heating during January for 3 weeks and still not solved our issues. I have no idea what's going on as every time we phone for the manager we don't get put through to anyone. I've personally used about 4 other gas service companies and Phoenix is by far the worst service I've come across.

I've had Phoenix gas put me in a new Combi Boiler, the price was competitive and the work carried out was absolutely first class, their Gas engineers Gav and Tom were superb while in my house and their work was done beautifully, with as little mess made as possible.I'd thoroughly recommend to anyone looking to have a new boiler, infact one of the lads from work is going to use them now too. One happy customer

Dean B from phoenix gas installed our boiler a few months ago now and the whole process has been pain free and easy. The job was done at short notice, at a good price, very quickly and Dean did a brialliant job. Not only this, he also went through the instructions with us for general running and when we had a small issue, they got Dean back out within 48 hours to rectify it for us. The girls in the office were also helpful, overall very happy we chose Phoenix gas and would deffinetly recommend Dean! Thank you!

Fantastic freindly service, neat and tidy workers. So glad I went with them to fit my new boiler.

Highest quality professional service would highly recommend

From the first meeting with the engineer who gave the quote, to the moment the fitter left after installation was all very professional and friendly. The job was described in detail, the costs explained and alternatives were discussed. Very happy

My partner and I rent privately and needed a service on our boiler and gas. Colin came and his service was amazing and has picked up on things that were missed on the last service that could have been dangerous! We are extremely happy with his service and will recommend him to anyone who needs their boiler or gas appliances servicing.

Not great. Came out to fix a prob with the boiler they themselves fitted. Made it worse, billed us and now wont respond to phone calls asking them to sort problem. We now have to go to our insurer to send out another engineer.

The best!! Cannot fault the job done for me, don t know why I put up with my vintage boiler for so long. I was given three scenarios and quotes, as I changed from a usual old boiler to a combi, had it moved upstairs into the airing cupboard as was. So lost the eyesore in the kitchen , got the biscuit tin flue moved to a chimney on the roof, and the slow trickle of hot water out of my taps upstairs were made normal. I had been washing in cold water as it took so long. What a nutter I was!! Also no need for the power shower... saving money there. So, a lovely neat job done, no mess, a good price , I was quoted almost double by BG 4 years ago, just for a straight swap. !! I cant wait for the colder weather so I can test out the auto controls on my digital thermostat. I think I must of had the whole staff down over 2 days doing different jobs. The brickwork outside was an almost perfect neat match!! All my visitors get a tour I m so chuffed with the work. So thanks to all that came and sorry I cannot remember your names, I think it was Dave?? team, It was a fabulous job done and I shall recommend you every time ...

Had to reschedule appointment 3 timesonly for sales manager to arrive 1.5 hours later without any reason. He then proceeded to survey property in order to give me a quote for a new combi boiler. After saying I will receive a quote next day, it is a day later I get a message stating they have other commitments at present. Why waste my time to begin with??? My advice: Avoid this company. They are not punctual or professional in any manner!

Absolutely fantastic company. They installed our Vaillant Combi boiler last year. Very professional and friendly team. Boiler broke down today. They had visited and repaired it under warranty within the hour! Impressed isn't the word ... would recommend them totally. Office staff were friendly and efficient and the engineer was a great chap ... made absolutely sure everything was working and leak free before he left.

I was contacted by the Company to come and quote for the work. Ryan came and spent nearly 2 hrs with me discussing what we needed. Said he’d have a price the following day. 3 days later I chased and got a price for part of the work. I asked for a price for all the work as I didn’t want 2 different companies doing it. They asked for more detail which I eventually got and sent to them and then had to contact again for the price! I was then told they were TOO BUSY to take on the work!! Why come in the first place and waste 2 hrs of my time and yours. Then why ask for more details!! TOTAL WASTE OF TIME. DONT USE

Beware cheap boiler services by this company it seems the engineer nobbled the boiler to overheat by removing the cable to the heat sensor, which according to the honest engineer from another company who fixed the problem was no accident. obviously in the hope that we would call phoenix gas to fix the problem no doubt it would turn out to be expensive to rectify.

Brilliant! Thank you for all your support. Everything has be great The two lads, I'm so sorry but I don't know their names but I'd just like to say that they had loads of good manners and looked after me and my property with respect and left it nice and tidy. They explained every thing as they went about their business and I am happy with the final product. I am pleased and I don't feel robbed. The electric chap was very nice and explained all the he did and left the place/area of work tidy. The builder was lovely. He was very kind and such a gentleman. He did a good job. Thank you so much and of course you guys in the office deserve a medal...Thanks Lesley! A big thank you to Ryan for me he was smashing and kept his word in looking after me and has a family fi may God bless you for looking after me.

Very good polite service I was kept informed as to when the work will be completed. I will definitely use this company again. 5 stars

excellent service wouldn't go anywhere else

Excellent Service from Start to Finish. Price Highly Competitive Best Of Three, Punctual and Efficient With Their Time Keeping, Advised At Every Stage Of The Installation. Clean an Tidy No Mess .... Would Highly Recommend To Those Looking For a New System or Boiler Swap .... Thank You All Concerned

Excellent service and good no nonsense price.Would use them again.Faultless Thanks

Just a fantastic service, super quick, super clean and just all round excellent job. Would definitely recommend

Great company, turned up when they said they would, professional quote, which had no hidden extras, got you on the right track by offering first years service for free. Workmen were clean, tidy, hard working and left no mess. Left us without water for the very minimum of time. Well pleased with the product and the tutorial on completion. Would thoroughly recommend.

Had boiler replacement in our house after the old one packed in. Quick service at good price and no mess left behind. Recommend.

Worst company I have ever dealt with. Poor quality of installation, despite numerous visits from their engineers to try to rectify the poor workmanship the heating still rattles and bangs. Condenser pipe was not connected to the outlet - 4ft of pipe was missing! Had to threaten the company with legal action to get them out to even try to sort out the problems! Only gave them one star because I couldn't give them no stars. Avoid this company at all costs!!