SureCharge
3.7(90)Sevenoaks • OZEV authorised installer




About
FM Conway Ltd T/A SureCharge is an EV charger installer based in Sevenoaks. They install EV chargers. Customers say their teams are friendly and hard-working, the reception staff are polite, the environment is welcoming and the account manager is helpful. They are listed with OZEV as an installer.
Services
Reviews
3.7
Reviews of FM Conway Ltd T/A SureCharge are mixed. Some reviewers praise friendly and hard-working teams, polite reception staff and tidy work, with one naming Alfie Walsh as professional and helpful. Others report rude and intimidating workers, including swearing at members of the public and a late-night confrontation over permits. Several reviewers raise poor communication, bad signage, road closures and noise at night. One reviewer describes a complaint about a subcontractor's cable strike being dismissed, while another reports damage with no offer to fix it.
Guys working today on A158, Partney Road, Sausthorpe, Lincs 2 lovely lads doing a great job, non stop working, shame there’s not more hard workers like these 2 about Thank you Steve Taylor and your colleague today
FM Conway is always doing great for the road services.
Unfortunately staff are homophobic, actively swearing at members of the people when working in public areas, site managers also appear to encourage this and don’t reprimand them. Staff no matter where they work should never abuse people like this. Absolutely disgraceful, re-train your staff immediately!
Very unpleasant men outside our house at 11.30pm saying they had no permit from council when I asked for the number. Told us to "piss off" and to my husband "get control of your wife" when I asked for their permit number and details and how long they would be working keeping us all up at such a late time at night. Very intimidating. This company is now owned by Vinci, let's see if they take the complaint seriously and sack people like this. Not suitable to deal with the public at all.
Found their short video on Facebook about "women working in constructions" but they all in heels which is malicious, misleading, lying, and contemptuous of the efforts of working men who are doing real construction work.
Very bad customer service. spoke to Rachel and she refused to send invoices as says receipts are send on email once charged and not on pdf. she said speak to your accountant about converting those each receipt whereas shell and other countries so helpful
Utterly useless company, doesn’t put up correct signage for road closures and then staff are extremely rude and refuse to let you turn around. If you can’t put up a sign how can we expect you do a good job on our roads
Ladies at reception very polite and friendly, a pleasure to visit this site
Rude vile people blocking garages and pathways, whilst working nearby asked them to not park over my garage and back gate but does it everyday so I have to ask to get out or get into my property, then I'm met with a load of verbal diarrhoea by the workers vile people, tried customer service but they didn't care either....disgusting behaviour intimated my father who has Alzheimers
Perhaps your forklift operators #sloanestreet should not be manoeuvering on the road whilst on the phone, as witnessed this morning #peoplefirst?? And the rest of the team shutting a woman down for bringing it to attention!! #corporategaslighting
Communication from this company is a joke
Tell the drivers to get off their mobiles!
Doing work around my area now and it’s absolutely appalling. Currently 10:55pm and it’s taken me over an hour to get home from somewhere 5 minutes away as they’ve closed every section of road and told me each time to drive here and there only to be told something different. Happened more than once too. Awful planning. Will be happy to see the back of them.
Good
Awesome place everybody welcoming and friendly
Shocking HQ Attitude I made a complaint using their webpage which promises a response in 24 hours. No acknowledgement or response received after 48h. Had to phone and spoke to Caroline in Customer Care. I said the complaint was a cable strike by one of their subcontractors. Her response: "obviously as they are a subcontractor it is nothing to do with us, you have to go to them". What a shocking attitude from a company claiming to be 'a leading infrastructure contractor'. Clients should avoid FM Conway based on this HQ attitude.
Very helpful
Had a really nice FM Conway team working in Monmouth Road today. Really nice guys who couldn’t do enough to help, and properly tidied up after themselves.
Rude black man being verbally abusive in van near weald sevenoaks today, needs to learn to drive and not be speeding in a 30! Embaressment to your company, read your reviews and do something about it!
You need to check your sites in St Edmund's Terrace NW8 and Wells Rise as your barricades are falling down in the windy conditions.
Eh ? ! .
Our key account manager Mr Alfie Walsh is an asset to this company, He always goes above and beyond his role to help out and provide an extremely proficient service. Alfie is one of the most professional people I have had the pleasure of dealing with in this Industry.
Please explain to me why your staff go to Tesco at Riverhead and strut around with no masks? They turn up and think their untouchable!!! Disgrace!!! Explain please? 🤬🤬🤬
It was very nice
Helpful staff, clean and tidy facilities
Beautifully & professionally run family company
On a 50 mph section of the M4 on a Monday morning with traffic cones out the driver of an enormous lorry in the middle lane flashing lights and sounding his horn continuously whilst at my car with a baby in the back. Added to the hand gestures gestures shows the character of the people they employ. We were doing the speed limit too!
After almost being run over by one of their lorries whilst out riding my horse, I have emailed several times but had no response. I have also rung them but was hung up on. Disgusting behaviour from such a big company.
A cowboy outfit that has caused me over 5K in drainage damages with no offer to fix/compensate.
Ok
Great people great work
Wast of space
Fantastic office accommodation, spacious for natural illumination, quite modern with a visible display of the old automobile within the concierge. Open area to nibble or mingle, enclosed space with a very wide screen for large size meetings. Very welcoming environment plus nearby stores and eatery to take care of possible commerce needs.
Why almost once per week at 12 IN MIDNIGHT in Ealing you make so noise and you don't let me sleep?!!!! Isn't illegal to make such noice with your vehicles in night time?!!! i should call the police.
Area
Opening times
- Monday7:00 AM – 6:00 PM
- Tuesday7:00 AM – 6:00 PM
- Wednesday7:00 AM – 6:00 PM
- Thursday7:00 AM – 6:00 PM
- Friday7:00 AM – 6:00 PM
- Saturday7:00 AM – 12:00 PM
- Sunday7:00 AM – 12:00 PM
Additional information
- OZEV authorised installer
Other EV charger installers nearby
Also available in Sevenoaks
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