Greener Energy Group Ltd

I came to Greener Energy Group through Hive, having decided that I wanted solar panels and battery storage. My main motivation wasn’t actually financial. I like the idea of leaving the planet a little better than I found it for those who follow. Of course the economics matter, but they weren’t what drove my decision. Adrian, the energy surveyor, was excellent. What stood out was that he listened. It was a dialogue rather than somebody talking at me and trying to close a sale. He also said that if I had questions afterwards, I should email or phone. I tested that fairly quickly when I realised I hadn’t asked about bird proofing. The answer came back in very short order: yes, it was included. The proposal was extremely comprehensive and gave me the information I needed to make an informed decision. I obtained another quotation which was cheaper, but it contained far less detail and seemed largely concerned with exclusions and things that wouldn’t be done. I rejected it. Price matters, but so does knowing what you are buying and who will stand behind it afterwards. From that point onwards, I could largely relax. Because of the size of my installation, approval was required from the local electricity network operator. I simply signed a letter authorising Greener Energy to deal with that on my behalf, and they dealt with it. Leanne kept me informed as things progressed. She was warm, straightforward and approachable, and whenever I spoke to her I came away reassured that everything was under control. Then the installation happened. The scaffolders arrived, did what they needed to do and left. No fuss. On another day George and his colleague arrived. In less than half a morning our roof had solar panels on it. Everything was neat and tidy, and we were shown photographs of the completed work. Then Barry and his colleague carried out the electrical installation, demonstrated the app and invited us to inspect their work before signing it off. They came, they did the job and they left. The only real evidence that they had ever been here was a fully functioning little power station. That attitude continued whenever anything unexpected arose. On commissioning day there was apparently an issue with the app. I only heard about it by chance afterwards. It hadn’t been made into my problem; they had simply got on with sorting it out. I can also attest to the aftercare. The following day I discovered that I couldn’t change some settings I needed access to. Thanks to Melissa, that was dealt with immediately. My lasting impression of Greener Energy is one of quiet confidence. They knew what they were doing without appearing arrogant. Everyone was respectful, the installers were neat and tidy, and if there was a problem, they regarded it as theirs to deal with rather than mine. They seemed to take pride in what they do, and from my experience they have good reason to. There are probably companies that will sell you a solar installation for less. I started this project thinking, “I really want to do this, but I suspect getting there is going to be painful.” Now it’s finished, the system is working and I’m almost left wondering: did all that really happen? Of course it did. It was simply far less painful than I expected.

We are extremely happy with our solar and battery installation, the whole team from Greener Energy Group were professional, pleasant and were in communication all the way from first visit to the finish. We are benefiting from the system already!

Brilliant installation with lovely work men, our dog loved them all, and excellent customer service. They are so easy to deal with.

I had an excellent experience with Greener Energy from start to finish. The surveyor provided outstanding customer service and explained everything clearly and professionally. The after-sales communication with the office staff was clear, consistent, helpful, courteous, and supportive. I was guided through every stage of the process, and responses to my questions were always timely. The installation started and finished within the planned dates and went very smoothly. The technical installers were highly skilled, friendly, caring, and professional throughout. I am very pleased with my solar panel system, which offers great benefits including potential cost savings and environmental value. I would be more than happy to recommend Greener Energy to anyone considering solar panel installation.

Fitting of solar power system The fitting of the solar panels and battery system went really well. Everything that was scheduled to us was fitted on the correct days. The team of scaffolders, roofers and electricians work well together and were all professional and very polite. They all kept us up to date throughout the installation process and were great to have doing our work. Well done to them all. Thank you.

Solar panel installation - From initial contact to installation everything ran smoothly and took less than two weeks. We were informed in advance of the actual names of the scaffolders, electricians etc.. Installation took a morning and the system was up and running, we now have an app to monitor usage and can see how much we are sending to the grid. If there were more than 5 stars we would award more.

Debbie was amazing from start to finish nothing was a problem for her any issues I had Debbie went above and beyond to help me took any stress I had right out of it . The guys who fitted the heating system were realy friendly and respectful .took time to explain what was being done and why before starting . Honestly dont have any complaints very professional.

We were far from a straight forward installation (renovation of an old cottage) and there were problems along the way, but greener energy always were super responsive and helpful. Staff were polite and attentive. They always got back to me in a timely manner. They went out of their way to help us achieve our aims and objectives, I would highly recommend them.

Stephen came to explain proceedure from requesting a grant to installation. I gave a £500 deposit. Unfortunately I had an awful experience with Greener Energy. Firstly surveyor showed up in wrong day whilst I was at work. When he cv some eventually it consisted of looking at how many radiators I would need, nothing technical. Donna told ne to let them do complete the grant application on my behalf- I was then contacted. y Home Enery Scotland regarding the grant they said I had not qualified. i contacted Donna to explain and state there would be absolutely no reason for a credit issue as I have the highest experian I could d have, I was told by Laura they don’t use experian, I asked her to give me the contact details of who they use, she could not but did give me a name, when I eventually managed to get contact detai, Thete was no answer to calls and. o access on we site. I phoned Greener Energy again and spoke with Laura to explain. I was offered the system a system with them at 6.4% APR. It all sounded very dubious to me. I said I would cance as they were not providing me with the service I was offered and requested my refund of £500. She said I would receive this however I received £259. I queried this and was told by laura and Lynn That as I had been “okayed” for the grant and that I eas cancelling I was only untitled to half the deposit. I challenged this as That was not the case. I then received rd a letter from Home Energy askinng me if I wanted to apply for a grant. I sent this to Donna, Lynn Laura and Stephen as evidence that I had not been approved for the grant previousely, as yet I have had no response and they still have not refunded my £250. Terrible time wasting stressful experience. AVOID

I wrote the following to the Managing Director of Greener Energy - it says it all. I recently became a customer of Greener Energy Group, and I wanted to express how pleased and impressed I have been with the entire experience. Your team’s professionalism, workmanship, and customer care have been outstanding. In a world where people go to the top of any organisation with complaints, I want to express that you can be very proud of your workforce — every member of staff I dealt with represented the company exceptionally well, exceeding my expectations. I have already begun recommending Greener Energy Group to my family and friends, and I will continue to do so based on the excellent service I have received. Thank you once again for such a positive experience.

Wow! what can I say a truly professional team from start to finish. I normally don't believe the hype but I can honestly say I have never met a more professional team. Assistance and advice with any funding queries, quote, funding approval, installation and commissioning of an air source heat pump and new radiators all inside four weeks. My thanks go to Joe,Debbie and the wonderful installation team. Always on time, constantly cleaned up every day they were fully aware that a family were still living in the house they even supplied me a couple of small heaters to use whilst they were installing all of the equipment. The installation team ensured we we fully aware of how to operate the system and that we were happy with everything before leaving. Thanks to Matt and Lynne for arranging and conducting the final inspection at a time that suited my work schedule. I really would have no hesitation in recommending the Greener Energy Group to any of my family or friends. I still cannot believe all this happened in four weeks and I now have a very warm and comfortable home. It was customer service at its best. John Sweeney

Drivers are an absolute shambles! Cutting infront of people almost causing accidents. so arrogant and of course no reply to my email about this!

We dealt with Debbie throughout our whole process and she couldn’t have been more helpful. It was honestly amazing to have her. We couldn’t have done it without her

I have ordered a solar panel with battery, the process was flawless, from the quote till the installation. The installation team was very professional, they searched for the optimal solution for wiring and did a really nice job. After the installation Lynne called me and made sure that everything is performed as it should. I can fully recommend the company.

Our energy adventure! With a gas boiler on its last legs we decided that something needed to be done. After a lot of research we decided on a new gas boiler but went also for solar panels and battery. Solar panels fitted remarkably quickly from initial erection of scaffolding though to complete install of 10 panels and battery. Delighted that post-install queries were quickly resolved by Lynne and looking forward to the sunnier weather when the full effect will be experienced.

Great all-round experience The folks from Greener Energy group where fantastic. From Joe who did the survey and supplied the quote through Lynne who gave us the post installation call. The installers themselves we amazing, Jordan especially was very helpful and took me through the whole system. When they left you would not have known there had been there and carried out such a big job as the place was left so tidy.

I recently had 11 solar panels installed with a Sunsynk inverter, and I couldn’t be happier with the overall experience. From start to finish, the process was smooth and professional, thanks in large part to Lynne from Accounts. She was absolutely brilliant—friendly, efficient, and proactive. Lynne made sure everything ran like clockwork and even kept a close eye on the engineering team to ensure the job was done to a high standard. The installation itself was top-notch. The cabling is impressively neat and tidy, far superior to what I’ve seen from other installations in the area—especially compared to my neighbour’s setup, which looks quite messy in comparison. Although I had to dig a trench to my garage myself, the final result was well worth the effort. Overall, I’m very pleased with the system’s performance and the quality of the workmanship. If you're considering solar, I’d definitely recommend this company—and make sure you ask for Lynne to be involved!

The Greener Energy Group team who fitted the air source heat pump over two days were courteous and decent to talk to. They were very hard working and had a lot to do in the two days. The operator who lifted and put back the flooring did an excellent job with fitting it all back with no trace there had been a hatch created or the other areas the flooring had to be lifted. The area was vacuumed dust cleared after the job completed. The electrical guys were the last to leave, fairly late for a Friday getting the system to start operating. After the fitting the next week Lynne Scally (Accounts Manager) called with a courtesy call to see all had went well and discussed if anything else was needed and all was working okay and was helpful. All in all such a large operation was made easier be everyone we dealt with at Greener Energy Group. Many thanks.

Apart from a minor glitch with the scaffolding and a wee delay because of very high winds the install was absolutely faultless. The phone team were absolutely on the ball and kept everything running smoothly would recommend the company to anyone considering solar panels etc.

Process from start to finish was superb, Debbie and Lynne from the office were a massive help guiding us through the admin / grant process and the install team were very professional and caused minimal disruption during quite a significant project. Will be recommending to friends & family

Great support from start to finish! Info: This post refers to a new Octopus Cosy 9 Air Source Heat Pump installation. Their salesperson outlined everything in a very understandable way, even for us laypeople. The funding team assisted us in applying for a the full funding cover through the Government grant and loan scheme, and assisted us with our Home Energy Scotland application, they really made the process painless. The engineering team, because it was a team, managed to dismantle and remove our old water tank/boiler, six radiators, and oil boiler system; and fit a new boiler, six new radiators, new pipes, and the air source heat pump in 2.5 days. Not bad considering they had to contend with three-feet-thick stone walls and some... interesting wiring. Even the Octopus Energy engineers who came to audit their work had nothing but positive comments to make of what a good, and tidy, job they had done. All incredibly professional from start to finish, cannot fault them or the process. Thank you Lynne for completing the process with us, really a fantastic finish to this project!

I entered into an agreement with Greener Energy Group for a solar and battery installation and paid a £500 deposit. Unfortunately, my experience has been extremely disappointing from start to finish: Misleading Information: At consultation I was promised 11 panels would fit on my roof and that I could arrange my energy account switch before installation. Both turned out to be untrue. Poor Communication: I had to chase repeatedly for updates over several weeks. Installation dates were missed without explanation, and scaffolding was left on my property long after works were cancelled. No Proper Survey: No survey was carried out before the install date, leading to a last-minute discovery that fewer panels could fit, and I was offered an insulting £200 per missing panel. Property Damage: Their subcontractor smashed a glass balustrade panel on my decking. I am still awaiting a resolution. Unfair Charges: After cancelling due to these failings, Greener Energy Group tried to keep my £500 deposit and even attempted to charge an additional £500 for scaffolding — despite their repeated errors and poor service being the reason for cancellation. Stress & Disruption: This experience caused significant wasted time, disrupted other work at my property, and left me without the installation I was originally sold. I have now gone with a different supplier and secured a much better deal — a Tesla Wall Connector, a Tesla Powerwall extension pack, and 4 extra solar panels — all for the same overall price that Greener Energy were charging.

You will find my original review on Trust Pilot. The company was excellent, from Dan the consultant, the installers and of course Lynne who helped immensely.

Really happy with the support I received from Greener Energy. There were a few issues after the initial installation, but once I raised them, the team got in touch quickly, visited my property, and sorted everything out professionally. The system is now running well, and I’m seeing the benefits. Appreciate the effort they made to follow through and make sure everything was working as it should. Great customer service in the end!

Great company to deal with, we had Daniel out who was very informative, laura in office called for customer care call to see how it all went. 5 stars

Absolute time wasters. My mum asked them if someone could provide a quote for solar panels and battery storage. She has been messed about for months with them arranging appointments, her waiting in all day just for them not to turn up and then the cycle repeats. The chap also ignored her when he wanted to arrange a visit for a certain date and my mum said absolutely not as she would be in hospital that day. Not that he would have turned up anyway! If you don't want someone's business just tell them straight and don't string them along, it is the height of disrespect. After how terrible they have been even before getting a quote I will not be using their services myself.

Excellent service from installation over a year ago to annual service today

Work done quickly and efficiently, everything explained as to operating our air source heat pump top marks to everyone

disgusting service from the so called director. After so many complaints, left without hot water and heating many time he still cannot pick up the phone and call me, gesture of marks and spencer vouchers to close the complaint but I will not

We really wanted this to work, but we were left disappointed and out of pocked. Like the other reviews, we were promised big savings and a warm home. We were also told we would receive our deposit back if it was unsuitable. We had the independent and Greener Energy surveys done. Although we never received any written reports, they both suggested the system was unsuitable for our home. After the grant we would have paid £12500 for this system. Thats a lot of money for something that was unlikely to to serve its purpose and cost more to run than we spend at the moment. We contacted them to get our deposit refunded; unfortunately, they would only give us 50% back. If we received the correct advice in the first place we would have never gone ahead, we feel cheated. The people in the office were very nice and helpful; however, we are disappointed they chose to keep half our deposit after giving bad advice. Still, £250 out of pocket is better than £12500, we dodged a bullet there!

Friendly enough but sales guy didn’t have a clue. We quoted £17k+ for a grant 12kw heat pump guy didn’t take any measurements for a heat loss survey just said yeah that’ll fit there and that will fit there. We live in a 3 bed mid terrace with insulation and double glazing so 12kw of heat loss is crazy. Had another company come in and laugh at the previous quote we are now getting a 7kw valiant unit for £14500 In addition we were getting sold on the heatpump with promises of massive savings the other company were very honest and told us we will likely save money but very little All round not impressed

Had a great experience with this company. From the office to the electricians every one was very friendly and helpful. They installed solar panels, new Wibo heaters and boiler without any problems and very quick. Would recommend.

I cannot praise this company highly enough. From the first visit through to final install the entire process was easy, fully explained and straightforward. People I spoke to on the phone actually managed to sound as if my experience mattered to them, staff who came out to do the necessary surveys turned u bang on time and answered all my questions without jargon orr making me feel like a fool. The installation was seamless. Well it wasn't totally straightforward but the team worked so efficiently that you'd never have known and they were easy to have around the house and left it tidier than it had been to start with. I'd like particularly to mention Leon and James who did the electrics, stayed late to get it down, explained everything fully and were great to chat with while also getting their work done. I don't usually gush but they were great and as a woman living alone I don't always feel that way. I cannot recommend the company and it's staff highly enough

Everything about Greenerenergy was 5star. Pre-installation service, grant application guidance, installation and post-installation service. There were practical issues getting things set up but these were dealt with in a timely and ultimately effective way. Prices were set and the system delivered.

I would highly recommend Greener Energy Group. The initial meeting with Munro Grierson, renewable energy consultant was very informative and an asset to the company. All the office staff have been extremely helpful throughout and all queries handled with expertise and great communication skills. The installation team were superb. All friendly, professional and tidy. Well done Ryan, Bruce, Andy, Jack, Cammy, Andy, Stephen, Drew, Sandy and Charlie. Now that I have a Grant Aerona ASHP and 12 PV panels I hope to have a far more efficient heating system. Thank you.

Admittedly i asked for A callback, not 31 over a 10 day working day period!!! As interested as i was in getting a heat pump, this company due to what was verging on harrassment with multiple calls, lost an interested and potential customer due to the large amount of calls. Morning noon and night there was no let up. In the end i had to call to say please remove me from your calling list and i was then told i had asked to be called, that is correct but not THIRTY ONE times

Unfortunately not had a great experience. First time, minutes before competing the deal they tried to increase the price, they also had the wrong type of boiler in the survey. Second time we looked at solar panels and just didn't hear anything back after the survey. Final attempt, asked about a Hybrid system and were told our house was too small (200sqm) and it would need to be 500sqm/ 5,000 sqft minimum.

We first contacted the Greener Energy team when we were looking to change our old heating system. After a quick chat, we were booked in for a visit. The sales rep Munro was super clear and extremely helpful with explaining funding and the overall process of installation. He explained how the system worked and gave us a high level explanation of how the system would be installed and associated timescales. The follow up calls with the office were always super quick and clear, they even helped us with the funding forms and helped us out with a dispute with HES (which was resolved). Every time I had to call back, I was always met with good knowledge and all call backs to myself were met. The installation team were brilliant. Firstly Matt did an excellent job of our tech survey and advised of everything that was being installed and where. Even after a misunderstanding regarding one of the radiator sizes (which was my fault), he organised to have a replacement put in the following week, which was done at no added cost. Andy, Ryan and Bruce the plumbers were all good humour and very respectful of our property. The electricians Steven, Leon and Justin were great craic and treated us like old friends as opposed to customers, which we really appreciated. Steven took the time to explain everything that was happening and made sure to let us know about all the installation details. He went through the setup clearly and showed us what we needed to do with the new system. Finally, the follow up from the office and accounts team was always polite and clear about what was happening next and how to finalise payments. There was no confusion there. Overall, we are extremely happy with the experience with Greener Energy, and very happy that we'll have a nice warm house this winter! Very highly recommended.

First meeting with James from Greener Energy. Very helpful and knowledgeable about the process and getting everything started

Overall very happy with Greener Energy Group BUT... Our point of sales experience was a bit misleading as our initial quote on Energy production was reduced by 10% after being reviewed by their Insurance company HIES who said some nearby trees would cast a shadow. This was after paying the deposit and some way into the application. And we were told we probably wouldn't need planning permission even though we lived in a conservation area, which we did need to apply for, which gave us a bit of a false start. However communication with the office was great and they were helpful when filling out the HES portal application. The installation was fast and very professional although we had some snags with 2 leaks. However they were caught quickly and GEG were quick to send out a painter and decorator with a dehumidifier. The only down side with communication is that GEG don't have an emergency call out number. So the leak happened on Friday evening and we didn't get a response until Monday after phoning and emailing. Luckily it wasn't a massive leak. Really happy with the products so far. We have an ASHP with Solar panels, battery and inverter and its been toasty warm, just in time for winter! I love looking at the shine phone app and seeing how much solar energy we are producing! The main reason we chose GEG is that they do both solar AND ASHP together and were good at explaining and breaking down the grant application process with HES.

We found Greener Energy through their detailed You Tube videos; contacted them and a surveyor attended our house where clear and accurate modelling of the potential system performance was shown to us. We received a clearly set out quotation detailing all aspects of the system upon which we placed an order. Our installation was more complicated than is often the case as some new pipe work was necessary but the engineers still had the system working within the two days planned. We immediately felt the benefit of the heating and hot water all generated from our PV Panels and ASHP and without burning gas! Some return attendance was necessary to complete pipe lagging which was all done very neatly and with no inconvenience to ourselves. During the early days of system operation I had need to call Greener Energy for advice regarding the system operation; the call was answered quickly and my queries answered immediately a quite exceptional level of service! we are now facing our first winter but entirely with confidence.

Jokers. "Cannot fit to steel roofs in case they leak". Does not seem to be a problem to other fitters so going elsewhere.

A great job from start to finish. Very tidy workmen and great after service.

We took out heat pump insulation over 5 years and we decided to go with solar panels to help out house. Munro was excellent again and always so helpful that we are looking forward to having the solar panels installed.

Thanks to all the Greener Energy team for installing our air source heat pump. The office staff were very efficient from start to finish especially Debbie who took the time to explain things more clearly. Also the tradesmen, especially Cameron and Willie who worked relentlessly and very tidy. Also Colin who came back to explain things more clearly with the remotes. Thanks to all the team, we can now understand and work the system better. Thank you Date of experience: 07 May 2024

Greenerenergy Group have provided a first class service throughout the process from sales through to installation. The sales person, James, was not forceful in any way and was happy to follow up technical queries I had. After signing the contract, Debbie was incredibly personable and helpful with completing the Home Energy Scotland documentation. Communication has been excellent throughout, advising dates of staff visits, installation, staff names etc. The installation went as smoothly as could be expected, and despite there being new pipework meaning lifting carpets and floorboards, the house was left very tidy. The installation staff did not hang around and set about their work in a very professional and diligent manner, and not doing anything major without consulting myself or my wife. The follow up quality control visit was very helpful in explaining the operation of the system. I'd like to make special mention of installation team Stevie, Colin, Davie, Chris and the joiner Dave Thomson. I would be delighted to recommend your organisation to potential customers.

Great job! Great job done, no mess and very professional engineers: Colin and Stevie. Delighted, would def recommend

First class air pump service from Martin. Quick and efficient. Gave general advice and guided me through some of the procedures so I have further knowledge of the system.

I recently had an air source heat pump, Solar and battery fitted to my 2016 build house. I can honestly say the whole experience was Very straight forward. The only delays to the process were my initial trepidation and awaiting government funding. Their sales pitch was informative and and I did not feel like I was being pressured into purchasing a product. I would say that greener energy’s customer service was genuinely excellent. I’ve never dealt with a company that kept me so up-to-date on what was happening and what was happening next. They were very helpful and led me through the processes of applying for government grants et cetera. Their after-sales department has also been very good so far. The whole process of the install was obviously quite daunting, however went ahead very smoothly over the duration that they said it would. All in all I have had a great experience with them and would gladly recommend them to others

Not interested in servicing / maintenance after they've sold you the heat pump

Got 5 quotes for solar panels greener energy tried the sales pitch with WAHP with solar panels there will be a £2.5k discount for both, I did ask why WAHP in a property that's not suitable, so price solar panels and battery only, we did not go for the cheapest although who we did choose was £4.7k cheaper than green energy. On each quote I asked the supplier of panels and battery, yes you guessed exactly same products what they are quoting 5k higher to install. Never go with 1 quote

At every phase of the process the communication from Greener Energy Group was excellent. Within an hour of me submitting an online enquiry I had a call to organise an initial survey for the next day. As an engineer I had done my research and knew roughly what I wanted and Billy was able to advise on the best components and explain how the system worked and its benefits to my wife. At no point did Billy try to sell us anything, he just answered our questions and provided information. Based on his approach and transparency we decided to go ahead with the system and even got a free EV charger. The real fun started when I applied for grants and funding from HES. The Greener Energy finance team were excellent at walking me through the process, forms and documents required and when my application got delayed, due to HES changing application criteria, Chloe kept in contact every week or so to reassure me that everything was on track and ready to go at Greener Energy. My drawdown funds were approved over Christmas and Chloe called the first week of January to arrange the install for the following week. Every tradesperson involved in the install was polite, friendly and more than willing to answer any questions. Scaffolding went up the day before the install and was removed by noon the day after. On install day the roofers got started early and the electricians were close behind. Jack was brilliant at explaining how the electrics were connected, shutdown procedures, and inverter settings. He got me setup on the monitoring App too. The post-install team have been great at checking up on how the system is performing and in providing all final documentation quickly and arranging the EPC survey, so that I can apply for remaining funds from HES. The App can get addictive and it is quite surprising to see just how much energy solar can generate (even in Glasgow during January!) Having the battery to store it and cheaper energy from the grid overnight will have a huge impact on my bills. The system has also enabled me to order a new Honda EV having done the calculations on monthly cost of ownership vs my current petrol car. So overall I am delighted with the system and its benefits and have shared this with friends and family along with my recommendation to use Greener Energy Group.

Extremely disappointed with their service after payment and looking for legal ways to get rid of Greener Energy Group … If anyone has an advice on how to make sure I don’t use their service for future work without losing my warranty for Solar Panels and Heat Pump please drop me a text. Apparently they also charge a yearly fee of around £200/£300 on maintenance costs. Installation was great, and system working well, all the rest is just not good, especially client treatment after they got their money. Way pricier than other installers, almost 30k for 10 Solar Panels with 5kw battery plus a Heat Pump. They basically will eat your Government Grant! They quoted me 700 pounds to make a change in the fuse box they installed after almost 30k job just from me. Took them 2 days to install for 30k... Battery was quoted as £4800. You can get the same for around 3k. I went with them because of a work recommendation but I should have known better.

Quoted for an ASHP several thousand more than the other (six!) providers we invited. Since then they contact me every 3-4 months trying to flog me stuff despite requests for them to delete my information. Would avoid.

Excellent service, very helpful through the whole process. Workmanship quick and efficient. I would highly recommend Greener Energy Group

Great service! We just had the installation last week for our heat pump and the team were great! Looking forward for the solar panels, battery and charger to come in the fallowing days. We are very impressed with the service delivered by the company so far. Will come back with pictures and updates after the full installation of the solar panels

This is the second time I have used Greener Energy Group (the first time was for a heat pump installation) and they did another excellent job, this time installing a solar panel and battery system. Munro, the energy surveyor, did a far more thorough job of appraising what system we required than another company I had a quote from. The system he recommended was far superior (a better placement of panels and a more appropriate battery choice). Communication has always been excellent, and the staff are always very friendly and helpful. They do a fantastic job of guiding you through the Home Energy Scotland loan application process. The installation was done in a day and went very smoothly. We had 12 Canadian Solar panels installed and a PureDrive2 5kw battery. The system has been generating a max of 27kw a day, which is far more power than we need! We are very happy with the installation and the whole process and so I would highly recommend the Greener Energy Group.

I chose Greener Energy Group due to their excellent online reviews. The initial appointment with Fraser was very informative, he outlined the Hybrid Heating System and its benefits in easy to understand language and answered any follow up questions quickly. The Greener Energy Group also helped negotiate the application process for funding, easy step by step instructions, very easy to follow. The site survey was conducted at a time to suit ourselves and once funding was in place, the team were very quick to set an install date to have out old system removed and the new system plumbed in. Over the two day installation, I found everyone from the plumbers to the electrician to be friendly and professional. The odd unforeseen snags were briefly discussed with me and the work advanced quickly. The workers were tidy and left no mess in my house. A few minor snagging issues after installation were quickly attended to and I now have a very efficient hybrid heating system in place. I would recommend Greener Energy Group to anyone considering installing a Heat Pump or Hybrid system.

The engineer are friendly and working efficiently.

We installed solar panels and a battery through Greener Energy. The energy surveyor was very knowledgeable and provided verbal and written guidance in terms of our options. The office staff walked us through the Scottish Government loan application at each step. The installation took one day and the installers were professional and took a lot of effort to ensure wires were hidden, the house was left tidy and we understood the operation of our new system. The solar panels were providing electricity to our home and charging our battery before they left. All in all a good and easy experience.

After shoddy heat pump installation Greener Energy Group has left my house significantly damaged. The heating never worked properly. After endless phone calls and sky high electricity bills they decided to send someone who confirmed the installation was incomplete and their complex thermostats were never installed correctly. The pipe work and heating system was installed in wrong place than agreed on the survey. After another set of numerous calls they agreed to put the heating system in agreed place. Another set of shoddy work and they left a new pipe work leaking. There was noise the whole night through the house that was left cold in severe winter. Internal walls and ceilings over two floors of my house, carpets and external walls are damaged. Their plumbers confirmed poor supply of materials. I have been pleading with them to get the damage sorted but they have washed their hands off as damage is due to ‘old pipe work’ and nothing to do with them. After remaining incommunicado for numerous phone calls and emails to their manager Chris Hird, finally a reply came from their marketing manager Shaun Woods that essentially suggests they are not going to set things right. I am being asked to do it through my home insurance and they will give a paltry contribution. I am hugely disappointed and frustrated with the unprofessional behaviour of Greener Energy Group. They are a disgrace and poor form of an home energy product company. I am left as a helpless customer. Please avoid this company to save yourself agony.

I had a solar PV, with battery back up installed by Greener Energy Group in July 2022. The installation was carried out professionally, and quite quickly after I agreed to their quote. The system has had a few issues with the battery, which stopped charging altogether in early December 2022, between Greener Energy Group, and the battery supplier, Pure Drive, they did manage to get the battery back online, but there are still some issues to be resolved with the battery performance, which Pure Drive are aware of. Unfortunately on the 6th March 2023, the inverter for my solar PV system shutdown, and at the time of writing this, it has been down now for 16 days. I informed Greener Energy Group that same day of the issue, and they sent and electrician out to look at it. He confirmed that the inverter has failed and would most likely need replaced. (This is also preventing Pure Drive from coming back to check the programming and performance of the battery, as it's controls and settings are accessed through the inverter display). Greener Energy have raised this as a warranty issue with Solis, the supplier of the inverter. But as mentioned, after 16 days, Solis have failed to respond in any meaningful way to offer a solution to the problem, only telling Greener Energy that if they remove the inverter without Solis 'investigating', that will invalidate the warranty. However, Solis have given no timescale, or even indication that they will investigate this issue. This has left Greener Energy Groups hands tied, and me with an expensive solar PV system that isn't operational, leaving me more frustrated due to the lack of answers, and no solar system to help during this period of high energy bills. The aftersales service from Solis in this matter has been terrible, (and I have left a fuller review for Solis), and while I have been frustrated with the lack of information from Greener Energy Group, (as they are the company I bought this system from), I understand that they are stuck with the lack of information from Solis. I had initially felt that it was Greener Energy Group that were not really pushing the matter, so I felt that their after sales service was at fault, but after a longer discussion with one of their directors, I was able to get a better understanding of what they are trying to do to resolve this matter, and that the blame for the delay lies with Solis. It is for this reason that I am happy to amend my review for Greener Energy Group, and divert my frustration to the inverter supplier.

Fitted Solar PV panels and inverter, very happy with installation and support from Greener energy group. Help was available at every step of the process and the installation only took half a day.

Air source heating and solar panels fitted excellent service best investment you could make

4.5* Good experience with Greener Energy Group Good experience with Greener Energy Group. Staff were always polite, friendly and genuinely looking to help. Only thing keeping this off a 5* is our roof was non-standard. Tiles massive, dormers and velux windows. Had someone from installs gone up on the roof between the deposit and install stage we'd have saved time and stress on everyone's behalf. Having said that they absolutely did their best to compensate for the difficulty of the install.

The surveyor, Craig, was great. He made sure to understand our needs for our solar system, kept in touch regularly and never put on the hard sell. The office staff were also very nice, professional and proactive through each stage of the process. The installation was done efficiently and with very little disruption to our day. Everything was explained to us before they left. The only negative was that we were told that they would arrive at 9am and they actually arrived at 8am, which was a slight inconvenience as we were getting the kids ready for school. We are already seeing the benefits of having solar panels, with much less electricity being required from the grid. We would highly recommend Greener Energy to our friends and family.

Had new heating system installed, stopped working on Thursday can't get anybody out to repair it. Nobody answers calls or emails Pretty shabby service. Regretting using them

This company has bitten off more than it can chew. Dreadful customer service and non existent after sales care. All they care about is getting your instalation complete and don't help with any problems during or after installation. My installation is still incomplete with some snagging outstanding. Damage was made to my property which is yet to be repaired after reporting it 3 times (each time to be told there is no report). My solar system trips out daily and is offline for long durations during the day, when its needed. Multiple phone calls are needed to get through to the office and then promises for a call back never materialise. Avoid this company until they have the support system to deal with the demand.

Applying for renewable energy systems is a minefield and so far GEG have been first class in guiding me through every step. Systems still to be installed but so far so good.

Greener energy were out yesterday fitting my solar, guys were in and out in about 5 hours, left no mess and all very polite and helpful, they even fixed a file that had came loose on my roof! They were recommended by a friend and im very happy with the installation. Update: While i have no issues with the statement above, aftersales is not great, i left 3 messages over a week ago with no response, ive been waiting 2 days for a further response after i called again yesterday and spoke to their technical advisor who obviously had no technical knowledge to speak off who needs to speak to someone else. I will update if things get resolved in a timely manner. Further update - i was promised a referral payment 2 weeks ago in 5-7 days, over 2 weeks later nothing arrived as promised. As such review has dropped to 3 stars to 1 star until resolved. I finally recieved my payment but it took a further 3 calls, i feel 2 stars is fair given the after sales, absolutely 5 stars for the guys doing the install, dragged down by the aftercare not returning calls, promising things that dont happen and forcing you to chase. No doubt had i had no problems to deal with this would have stayed at 5 stars.

We have just had solar PV panels fitted from Greener Energy Group and the whole experience has been excellent. First of all we got a callback to arrange a quote from Craig, we got a call the night before to confirm what time he would arrive. When he arrived, he was very polite and knowledgeable, he answered any questions we had immediately. We got our quote there and then, it had a link to the quote which shows a lot of information on how much you are likely to generate during each month. He was never pushy in the least and gave us time to think about the quote. Once we decided to go ahead we paid a small deposit and then got booked in for a time that was suitable to us. The guys fitting the panels (Ian - electrician and Lee - roofer) were very polite and took our points of view into account, rather than what was easiest for them. Their standard of workmanship is excellent, Ian took me through how to operate the app that tells you how much electricity is being generated by the panels, we opted for the WiFi dongle to allow us to see this. Finally, after installation, the office staff called, he was very polite and friendly on the phone, the final payment was then paid. I would not hesitate to recommend Greener Energy Group as our overall experience from start to finish has been an enjoyable one.

Initially a very good experience. Surveyor was really pleasant and the installation team worked their socks off to get the installation done in the face of extreme difficulties when we got the panels fitted in November 2021. However, the aftersales support is dire. Phone calls never returned when you're promised them, electricians not turning up to fix problems when they said they would be out. We're currently without battery backup for our solar panel system and have been for the last four weeks [Still well within a year of the installation date]. This caused a problem with the downstairs power sockets as they were linked, in that, when there was a power cut then the battery would power the sockets. We were without power in our downstairs sockets, freezer and fridge were included in this, for 5 nights, each for over 12 hours at a time, over the past two weeks. After several phone calls and e-mails, eventually an electrician appeared who advised it shouldn't have been wired up that way in the first place and proceeded to do a "fix". Well, I still cannot switch on the backup battery and now the car charger won't work either. If I enable the car charger on the RCD unit, it eventually trips taking the downstairs sockets with it. After an e-mail stating that I was taking legal advice on my rights under the Consumer Rights Act 2015, I've eventually got someone booked to come out and do a software update on the inverter/battery, but still no sign of an electrician, nor, any phone call from senior management that I was promised. I've now resorted to getting my own electrician out to look at the problem and I will be billing Greener Energy. All in all, I would stay well clear as they're happy to take your money but not willing to fix any issues.

Hybrid Air Source Heat Pump Great communication and responsiveness throughout the entire process. Support with HES loan applications and funding. Regular check ins throughout the process. Quick, quiet and efficient installation. Slight unexpected delay due to illness but notified promptly, offered alternative heating and voucher for inconvenience, Job completed today. Barely noticed the tradesmen were here and left the place tidy. Very happy with the service from start to finish. Will be using again for Solar installation in the coming weeks.

Van reg sa69 out just nearly crushed me forcing a merge as he was in the wrong lane just dangerous driving

Excellent service of my air source heat pump today - many thanks Greener Energy Group.

Good to go second time round! I purchased a solar panel and battery storage system from Greener Energy Group. My overriding feeling is the staff are good but very much still learning what they are doing. From the salesman Craig who appeared very knowledgeable, but when I said this system would allow us to have power during a “power cut” which he agreed, but then on the first attempted installation the electrician informed me that was not the case as the inverter requires mains power to function. The first electrician Chris informed me he was going to connect the panels in two strings of 6 panels but then informed me that due to the way the roof installation squad had connected up the panels it would have to be a single string of 12 panels (It might of helped to have an installation plan which was supposed to be produced and signed by me prior to installation as per the T’s&C’s of their contract). After installing the battery and inverter beside the consumer unit and about to connect the panels up I was informed there was a problem with the 3 panels on the south facing roof (no voltage) and the roof squad would have to return to check out what the problem was (turns out one of the panel leads had not been connected) and they would be back the next day. After waiting in all day and no sign of the install team I tried to contact Greener energy group via the phone only to get an answering machine, so I sent an email and received a call from Johnathan, re-scheduling the roofers and electrician for a weeks’ time. Johnathon also tried to explain that the 3 panels on the south face would not be enough to start up the inverter we had a discussion around this and I asked him to get the contract manager to call me prior to the install squad coming back. A few days later and not hearing from anyone, the squad due in two days, I emailed again asking the contract manager to contact me. On the day before the install squad arrived Tony the contract manager called and explained that you cannot connect two different roof aspects together on one string and 3 panels are not enough as a single string to start up the inverter so he was going to have the roof guys install an extra panel on the south roof free of charge so that the system would work correctly. Tony appeared very knowledgeable and took the time to explain this through and as I said to him at the time he should make sure his team are aware of this from the salesman to the installation team. The install team fitted the extra panel and discovered the disconnected cable and Mike the electrician connected the two strings up and commissioned the system which is now working perfectly thanks.

Excellent service from start to finish with Greener Energy for my solar panels and storage batteries, I could not be happier with my installation and I felt like I was dealing with experts from start to finish. Stephen the Sales rep was outstanding, could not recommend him higher, Tony from installations kept me updated regularly throughout my installation, the electrician did a fantastic clean and tiny installation, he was amazing, and the roofer boys did a great job installing the panels on my roof and the came back the following week to fix a broken title and to bird proof my solar panels. My panels are generating up to 4.5kw per hours and I am so glad that Greener Energy use top quality battery provider (PureDrive) rather than cheaper batteries used by other installers (Smile). Very happy with using Greener Energy than any other installer, highly recommended thank you so much, from a very happy customer!!!

The first part of our move toward being greener. Our solar panels were installed and connected today. The fitters and electricians were pleasant, professional and knowledgeable. All the staff at Greener Energy Group have been very helpful. I look forward to the installation of the air source heat pump.

Emergency call out Monday as outside unit had water pouring out. Gave immediate advice and promised call back Tuesday - call back Tuesday am and engineer out, problem sorted and heating/water back on by lunchtime Great service Thank you

Very disappointing So I've not actually had any work done yet, and nor will I. I've tried to get a quotation 3 times now on there online system, however I've not had any response until today. A lady phoned me to run through my enquiry, I answered several questions and then was advised that I would need to get someone out to give a survey. I understood all the reasons why however what I could not understand is they have refused to give me a quotation if my partner is not with me at the time. Like most family's we work alternative shifts so getting a time together isn't really possible for several weeks. I asked why they could not come out and quote with just myself, then myself and my partner could make a decision. The woman could not confirm why. It seemed like they only wanted both us there, at the same time to make a decision on the day. Very disappointed with the customer service.

Difficult to review as they didn't get back to me. Giving the benefits of the doubt.

The Greener Energy team talked me through how the ASHP works, how the costs are made up and how this may be a benefit for me (previous system was Kerosene/oil). They were very friendly and helpful. When the system was being installed, they were very respectful of my home and made sure all was tidy for me when they left.

On the day of the service the engineer arrived promptly and was very friendly and certainly knew what he was doing. The only reason I have not given full stars is I had a little difficulty getting in touch with after sales initially to report a fault and to book the service. However, once I got through to someone at the weekend on the out of hours emergency line, both the agent and the engineer were very helpful and tried to walk me through fixing the fault via FaceTime which was extremely helpful and appreciated.

I had an Air source heat pump fitted earlier this year with the Greener Energy Group and we discussed Solar Panels at the time. Munro gave us advice and a provisional plan for when we were in a position to go ahead with this. There was no pressure to buy at the same time. They took into account our circumstance and were very supportive. We contacted Munro several months later and we updated the proposal and went ahead with organising the installation. The only delay (through no fault of Greener Energy Group) was the scaffolding we would need which is externally resourced. With good communication from the team this was resolved and we now have completed our installation yesterday. The Roofing team that came to install were friendly and respectful and worked hard to get all 13 panels installed in the afternoon. Dan the electrician was extremely friendly and supportive and talked through where to have the battery fitted, the unit and set up the App to enable us to monitor our usage. Finally, the team in the office have always been extremely friendly and informative when making their calls and the customer service has been excellent. I would highly recommend them as a company.

We had been thinking about installing solar panels for sometime the ever increasing energy prices pushed us to do something about it. From the initial phone call to Greener Energy to the home assessment by Simon Tees to the installation of the panels & battery by Sandy the roofer & Chris the electrician it was all a simple & straightforward process. Simon was brilliant at explaining how many panels we could have & what our savings could be over the year, the benefits of having the battery & of changing how we use our energy & making the most of the energy from the panels during the day. The panels were installed just over 2 weeks after our visit from Simon. In this time Greener Energy kept in touch with us by phone & email. The installation day arrived & the fitters arrived, introduced themselves & explained what access they needed. The instal was completed with minimal disruption. Once installed & connected up Chris took us through the battery & inverter & set us up with & talked us through the app. All the fitters were brilliant very pleasant & helpful & tidied up fully before they left. From Day 1 we have seen major savings on our electricity. Yesterday for example we used the dishwasher, washing machine & had the oven on for the obligatory Sunday roast. Our usage from the grid was £0.43. Massive savings on what we would have previously used. Once we have all the paperwork from Greener Energy we will be applying for an SEG (Smart Export Guarantee) this will allow us to get paid by our energy provider for any excess power we put back to the grid. We have only had the panels for 4 days & have already exported 21.2 kWh. Every little helps! All in all the whole experience has been very worthwhile & something we wish we had done so much sooner. We would have no hesitation on recommending Greener Energy for Solar Panel installation.

Was really impressed with the person who came out to quote us and was all ready to click the proceed button.... however I called up to ask how much it would be to switch to a bosch boiler instead and the guy on the phone said it would be the same price but that he would change it on the invoice before clicked proceed. Needless to say we opened up the new quote and it was over 2k more, when I phoned up to query to go back to the Vailant as the price was differen I was told nothing could be done, really disappointed as we were genuinely going to go ahead with the install.

Energy surveyor was informative and described ASHP & hybrid boiler in some detail with video presentation and costs / benefits. Communication with Greener Energy after sales was comprehensive with detailed information on the lead in times, payment schedule and potential to request Energy Saving Trust grants. The installation went almost to plan within the designated 2 day timescale, Only delay was boiler & ASHP stalled at suppliers depot however the onsite team went and collected. Install team worked well together with mechanical and electrical teams on site and all issues resolved and site cleaned and consumables removed. Will need to wait and see what the overall hybrid system benefits are as the heat pump is only working when room heating is required. Expecting combi boiler to be more efficient at 83% than 22 year old combi. I would be happy to recommend Greener Energy to anyone looking for new boiler & Air source heat pump as they have well managed procedures in place to help customers negotiate each stage of process with attentive customer and technical staff.

Our 4 month journey with Greener Energy has been both pretty good and also an interesting learning experience. The 5kW Solar PV installation is working well, alongside a Vaillant 5kW hybrid Heat Pump system. Through July/Aug the solar PV system has already halved our electric consumption. With the Eddi diverter on the immersion this has reduced our gas consumption by about half as well. We are looking forward to testing the heat pump system through the Autumn/winter. Accessing funding through HES/EST has been straightforward, and although it does make the installation longer, it also ensures that the two systems are affordable & worth doing. The Greener Energy team have been professional and helpful at every stage.

From the initial phone call to enquire about solar panels and a battery system we have been met with a very high degree of professionalism. The advice given with regards to the system that would be most suitable for our needs was determined and we were guided through the loan application process for a government interest free loan. Once the loan had been secured it was only a matter of a couple of weeks before we had the system installed. The installation process was very straight forward, completed in a very timely manner and we received a thorough explanation of the system prior to the installation engineer leaving our property. 10 out of 10 service

The staff are all so helpful and knowledgeable from my original enquiry to the completing the job on the day and then following up after installation. Brilliant company to work with, thank you.

We have had excellent service and advice throughout our various installations [solar, battery storage and heat pump]. Would thoroughly recommend giving the Greener Energy Team a try.

Very happy to recommend, we had a few hick ups but now they have been sorted out.

Had our air source heat pump installed last year which has been fantastic & serviced this year by Martin, he was so helpful and full of great advice, gave us a quick reminder of how things work and how to continue being economical and save money. Been a great company to deal with and would them recommend to anyone.

6kWh battery fitted to the house. Exemplary work. Would use again.

Fantastic service from this company. Work was started and completed on time with on fuss whatsoever. I would have no hesitation in using Grener Energy Group again.

There was a lot more work involved in fitting the air pump than i realised, Gary and Kier grafted over the 2 days of the installation and still found time to give updates as they went. Electrician (sorry missed name) arrived day 2 and all 3 worked well together to finish the installation. All went very smoothly up until the commissioning of the air pump which refused to operate correctly, credit to all 3 that after a bit of head scratching, a faulty part was identified and all was well. Everything was left tidy, instruction on how to operate system was clear and all rubbish was taken away, including several bags of soul/concrete that had been dug out of my garden. Thanks gents would happily let you carry out work in my house again. Cheers

The Greener Energy Group installed our Hybrid heating system over a day and a half. The workmen were very polite, knowledgeable and efficiant with no mess. Highly recommended.

We had our first annual service yesterday. Martin was great. He talked me through the whole process and gave me a thorough understanding of how the system works. He was so polite and courteous. Thanks very much

Excellent professional staff and great products we had solar panels and a heat pump installation

Had solar panels with battery system fitted recently. The two electricians that worked on my installation were top class. David had a hard time the first visit as getting wires to my main fuse box was not easy but he soldiered on and got the job done. Mike was back to install the battery and like David he did a great job. Both men were friendly, pleasant and good to have around. Explained things as they went and did a top class job.

Under no circumstances would I recommend this company to install an Air Source Heat Pump. Our job started on 30th August 2021 and as of yesterday they are still fixing faults/leaks. During the last 8 months we have been subjected to a catalogue of incidents including; no supervision of the installation team, despite raising serious concerns on day three; 6 weeks with no heating; wet carpets because the old micro bore system was left to drain into our living room floor for weeks; the new system broke the bathroom pump leaving us with no bath or shower, a situation that shamefully was only rectified after submitting a formal complaint; a leaking faulty cylinder; being advised to change electricity supplier to one that was being investigated and subsequently stopped trading and now leaking joints. Although the faults/leaks have been rectified I consider their customer care is sadly lacking and allowing, in their words, ‘our installation journey’ to go on for 8 months is totally unacceptable. Words cannot express the detrimental effect the continual stress of rectifying all the faults/leaks alongside the permanent upset and added damage to the house, has had on us. To be told after this length of time that you were just ‘unlucky’ and the leaks are nothing to worry about in my opinion is a totally unacceptable way to treat a customer. Finally it is worth noting that they don’t make retrospective payment for household appliances etc broken by their employees. They did replace the cordless vacuum but that has still left us with a bill of £689 to replace the other appliances etc and purchase a vacuum that would deal with the debris left behind by the installation team.

We are delighted with our air source heat pump. The office staff were very helpful and patient with questions. The installation team were friendly and professional and the system, installed a month ago, is working well. We have had questions since to ensure we are operating the system as efficiently possible and time was taken to go through those with us and make sure we were happy with everything. Final paperwork, needed for RHI application, was provided promptly and they offered to help us with the RHI application if we needed it. We are using Greener Energy again to install solar PV and a battery, to offset our increased electricity usage and we are glad we chose them.

heating system very very good. customer service leaves a lot to be disired. phoned for help twice was told they would be in touch ( not happened yet ) 2weeks passed .we are pensioners no heating as raidiaters not working wife is 80 yrs old with LUNG CANCER i am 74 yrs old with pacemaker to heart & LUNG CONDITION C.O.P.D .this company gave us a 30 year guarentee in 2016 dont seem to want to honour

Can fault Greener Energy Group to date. From sales, accounts, office support staff and the installation team all played an important role in getting my system designed, installed and operational in a short time frame, even when the two plumbers came down with COVID during the install. If their future after sales support is going to be as good, then I would thoroughly recommend them.

From the start of this process I have felt very supported and well informed at each stage. We have just had the installation last week and the team were very professional, supportive of questions and hardworking. We still have final documentation to complete but I am extremely impressed with the service delivered by the company. I will definitely consider looking into solar panels when I am in a position to do this in the future.

Young man came out and sorted my problem in no time at all. There were slight leaks on several radiators. He cheerfully repaired the leaks keeping everything neat and tidy.

From start to finish I couldn't fault Greener Energy Group. I was talked through all the available options available for changing from an old storage heating system (other companies only focused on ASHP). I was initially hesitant to consider ASHP due to the perceived costs involved, however they talked me through all the options for various systems, costs and benefits available, and gave me time to consider my options. After a lot of research, and many questions (all swiftly answered), I settled on an ASHP with entirely new hearting system. The surveys conducted were all swift, and instillation has just been completed taking 3.5 days in total. The plumbers and electricians all worked well together, with minimal complications (surprising for such an old property!). They were efficient and professional, tidying up behind themselves. The office staff have been excellent in ensuring I understood all the processes and helping with any questions. I would definitely recommend Greener Energy Group.

Fast and efficient repairs good workmanship pleasant and concentious staff wouldn't use anybody else.

Had an air source heat pump installed and was told it would be a 3 day install. Due to another customer self-isolating we were asked if we wished to be moved forward a week. Yes I said but when the date came the plumbers turned up on time but the radiators were days late because the project manager hadn’t ordered them. One of the towel rails took lot longer. When the electrician turned up it wasn’t a surprise that some of his parts were not there either. Thankfully we were only without heat for a few days but on manual controls with the emersion heater. When the thermostats did finally turn up, they wouldn’t work if the were more that 2 meters from the transmitter so had to be scrapped. I had to keep chasing the company to see what was happening I kept being told that project manger would phone me back and never did. Have to say thank you to Lynne in the office she was the one that was able to pull everyone together and eventually get it sorted. A different type of thermostat was ordered and eventually installed. Everything was done and only took about 74 days longer than expected. When installing the heat pump one of the plumbers dropped something on some of the slabs in the back garden and smashed them. The annoying thing was he tried to say he wasn’t him, “it was like that before” he said. He would have been tripping over it constantly from day one if it had been. Thankfully when the missed up again the offered to pay for the replacements just to keep me happy. All the tradespeople that were I the house were great (apart from the slabs) the 11 week install was all due to the project manager not managing. The wait wouldn’t have been a problem, which is what I kept telling them if someone would actually keep me updated. edited: I have retracted the named project manger after having had multiple phone calls to apologise

I had my annual service done by Martin today on my air-source pump system. He was on time and did a thorough check of my system, correcting some small requirements and giving me invaluable advice on the use of the system. Before he drove off, he came back in to check why my system had turned off and sorted the slight problem, showing me what to do if it happens again, before leaving (which meant I didn't have to call again for someone to come out) I have had Martin come out 3 times now and he is professional, fully knowledgeable on this system and totally reliable. I would absolutely recommend this service and remain happy with my system L Craig. Edinburgh

I would like to say again a big thank you to all the team both yourselves and the installation teams (Dillon, Ryan and Connor and also the electricians David and Lewis) they have done an amazing job installing our Air Source Heat Pump system, very professional throughout, our home was left just as it was and they took very good care of our property during the installation and gave a good briefing at the end on how the system work etc. - very hard workers even though temperatures were not very favourable - I would have no hesitation in recommending Greener Energy Group to others.

The company were great from first phone call to closing the door when job was done. Debbie in the office has been excellent in helping with all of the paperwork and questions I had. I got a grant to help with the costs from gov and again Debbie was very knowledgeable about the whole process.. The guys arrived on time and worked effectively till the job was completed. Thank you greener energy group

Greener Energy have been very good to work with, helping us through every stage and preparing us for the installation of our Hybrid ASHP system. The folk in the office are always friendly and helpful, and the installation team could not have been better. They worked hard and efficiently, were tidy and courteous, and could not have been more helpful. Its been a great experience all the way with Greener Energy, and I'd use them again.

Superb experience, from the initial site visit with Munro, the survey with Dougie, the installation team of Bruce, Colin, Dan and Mike. Excellent communication throughout the process and we are delighted to have our new system in place for the winter! Michael & Nikki Graham

excellent service from paul the engineer kept informed through out the service very polite and proffessional

The people who came to fit my system were very efficient, tidy and considerate.

Greener Energy Group - Air Source Heat Pump Had air source heat pump installed which has replaced oil boiler. So far everything is nice and warm. Surveyor and office staff were friendly and helpful. Electrician was excellent. He was very helpful even when I appeared to ask stupid questions. Plumbers let the side down. Everything was fitted correctly. However they used garden hose to drain system without asking permission, failed to lag any exposed pipes, did not tidy up after themselves and a few other things, which they had to return to remedy. Would probably recommend them to others.

Greener Energy Group have done a marvellous job installing an air source heat pump and all associated kit. From initial contact, through all the surveys, the team conducting the complex installation, and handover/explanation of running the system, the people I was in contact with have been professional and immensely helpful. The heat pump has made my house warm and comfortable for the first time since I moved here three years ago. It was replacing a very expensive to run electric immerser wet heating system. Post installation the team have made sure all processes were clearly explained to me. I thoroughly recommend Greener Energy Group if you’re considering renewable energy.

Installation of 5.1kW Solar PV with battery. Greener Energy Group kept me fully informed throughout the process - it was very quick from order placement to installation. Installation was smooth. Not the company's fault that the electrician came down with CoVID on the day of the install, so there was a delay of a couple of days between install and commissioning. Commissioning took a little longer than expected but the system is in and functioning perfectly. Overall it was a painless experience and I would recommend this company for PV installation

Fantastic service from start to finish. We have had out ASHP fitted for over a year now and the support in getting it installed and after care is first class. We didn't feel pressured as we had done before with previous suppliers. The engineer were friendly cleaned up after themselves and generally great guys who are great at what they do. After the install the staff are easy to get hold off and dealt with any minor issues quickly. (After a power cut we had to call, our original install engineer called us and fixed the issue within 5 minutes). The system itself has saved us so much money and we couldn't be happier. Couldn't recommend more.

Professional & very helpful- highly recommend. Extremely knowledgeable staff.

I got an appointment for a quote in late June with Martin. He was professional provided lots of information and we got a quote for the installation. One thing that I was a bit taken aback about was that we were offered a £300 pounds discount if we sign up with him on a day but in the video, he showed us it was said that this is offered to everyone for the old boiler. We booked another appointment this time with an engineer Richard who assessed what would be needed to be done by the installation team. So far so good. When the installation team arrived it took them 30 min to say they can't do the job, as they need scaffolding. We chatted for a bit, they apologised but mentioned they can do the job no problem but need different equipment. I called the office to reschedule for the following Friday. On Friday no one showed up I thought maybe I got the dates wrong as I never received an email with a confirmation. Waited another week and on Friday again no one showed up. I called the office and they said that the job has been cancelled, when I asked why I've been told that the installation team said they can't do it. I get sometimes the job may be too tricky to do or just not worth the effort (even though their prices are much higher than for example The Edinburgh Boiler Company). But I would not recommend this company to anyone because: 1. The engineer and installation team seem to have a different understanding of what needs to be done, resulting in unnecessary delays 2. The installation team told me they are happy to do it just to turn around and say to their management, they can't 3. No one called me in those two weeks to tell me they won't do it TLDR: I will be avoiding the company in the future due to a lack of communication.

Air Source Heat Pump Service Annual service easily arranged via phone. Company called for payment day before visit (as they had said they would). Visit within 1030 to 1230 time range by friendly engineer, Martin. He gave a helpful run down of system controls (easily forgotten) and re-timed a setting to boost water temp once a week so as to minimise cost of boost. Generally very helpful. Thanks.

I had a greener energy agent come to my house for a survey, he spent 5 mins asks some very basic questions and left he said he would get the air source heating quote out in a couple of days weeks have passed many calls to greener energy and still no quote. Not a good experience I would recommend using a local installer and applying for government grants etc yourself

Having had my air source heat pump for 1 year it was time for a service. The greener energy group provided a day and time which suited my needs. The engineer who called, Paul was extremely knowledgeable and carried out the service very expediently. Any small snags were dealt with without a fuss. Anyone thinking of an air source heat pump - what are you waiting on? our energy bills have gone down well over £100 a month and Greener Energy have been an excellent company to deal with.

Bruce and Colin arrived early each day, and worked at an amazing speed. Everything was kept clean and tidy, and all the "rubbish" was taken away. The electrician, Daniel, was equally quick and efficient, and overall it was a pleasurable experience. Everyone remained cheerful, and I actually miss having them around now that they have finished! The system was explained fully to us and they set up the timing of everything to suit our requirements, rather than leaving the settings for us to work out. Brilliant!

Quick, efficient and left no mess.

From top to finish - happy with Greener Energy Group! We've had many folks coming and visit our home to assess whether having a heatpump at home makes sense for us, and make sure we are suitable for the RHI payments. Installation went. great in 2 days all done - combiboiler out, radiators changed, heatpump installed, system checked. There has been some miscommunication between team members at some stages, but all in all they did everything they could to resolve those mishaps, and glad all have been sorted. They really care to make sure your system is working properly with Martin coming on a final check and tweaking some of our radiators and giving us tips to make the most efficient way to adjust our heating schedules!

From start of installation the team were Very efficient tidy & professional Air source heat pump system is very Efficient to run @ the yearly service Is quickly done with a professional Engineer 💯/💯

Everyone we spoke to was knowledgeable and efficient. They helped us through all the procedures and highly professional at all times. The guys that installed the product were well organised and good timekeepers. All questions we had were answered thoroughly. We would thoroughly recommend this company. Hopefully their after care service will be just as good. I would like to thank Nathan and the team for the installation, and Daniel the electrician.

very happy with the customer service. Polite and efficient on the telephone. easy to arrange the service. Was given a 2hour time slot for the engineer which was a great help. When engineer arrived ,he was on time, very friendly .efficient and competent. He left everything as he found it and I feel confident that he did a proper .thorough boiler service. Wish everyone was more like him.5 star.

A great company - very professional!

Just had Martin in to service our ASHP heating system. This was our first service, and we had no problems with it. Martin was very helpful and explained everything he had done, he even arranged for someone to come in and replace some insulation which had come off. Thanks Martin!”

Greener Energy Group have installed an air source heat pump system in my house. Before installation their surveyor was very straightforward explaining what the system would look like and how it would work. The installation went well, and was completed amazingly quickly. Everything works as advertised and the installers went to great lengths to explain how to operate the system. We would recommend Greener Energy Group to others for this system

We can't fault the service we've had from this company. We approached them for a new air-source heating system. Throughout the process they were professional but friendly. We were kept well informed at each stage of the process. The system was installed with efficiency, care and good humour. I have little doubt their after-sales service will be of the same standard.”

Excellent product, customer service & installation. Clean & tidy. Would recommend & definitely use them again- & I’m a fussy customer! Good job well done.

After reading the reviews on Trustpilot, I had no hesitation in contacting the company. Glad i did- Great company, love my heating system and couldn't fault the after care.

A reply to a query about government funding posted TWO years ago by this company claims the Government funding is "now coming to an end". If "now" means 2016, why is the company still claiming to be able to assist with obtaining it? It's telephone reply staff are very ill-provided with the basic information a customer would want to ask about - their main purpose seems to ne to lock the customer into a survey chain. It may be that the company is entirely reputable, but its published material is innocent of any information about prices or finance.

Replacement boiler installed but problems which they blame on the existing radiators and/or pipework which were OK with the old boiler. Three months on and they now seem to be ignoring me.

Still waiting for people to come back and finish job! Put in April, told they would be back with a bigger heater for kitchen as well as sort bent exposed pipes and holes left in ceiling! Emailed several times back in May, June but no response. Now taking further action

Took a £1000 deposit from me then told me my finance wasn't approved. That was 5 days ago and I'm still waiting for my money to be refunded. Absolutely appalling and very stressful.

Given knowingly very bad advice on the installation of an Air Source Heat pump. Quoted a high price (wanted me to sign up there and then on a £17K installation) and also didn't advised on the best set up. Pushed to get radiators not underfloor (underfloor works better with Air Source and I even asked about it) because they don't sell underfloor but they do sell radiators. Also told about their own loan company that charges interest and not told about the government funded £10000 interest free loan that goes hand in hand with the Renewable Heat Incentive scheme I was using. They also failed to turn up at all for their first site visit with no call. When I rang they just said I wasn't the only one affected. Booking system error with no apology for wasting my whole day.

Had this company install my new boiler recently.Great workmanship and fantastic service.Would highly recommend.Overall very pleased with the company. Well deserved 5stars!

Terrible experience with this company, who say they are just advisors, card says grants/loans on offer in Scotland, but they then say non are available in Scotland. The card is misleading, I asked for info on Solar, heating, insulation, got terrible explanation, told to look at home energy site for assistance as what I wanted not available, but shown on card. Will be Reported to Trading Standrads and ASA

I am really aghast at your Freepost card to 'All Homeowners' regarding government funding for green energy. For a start your card requires all kinds of personal information which any would-be fraudster can see. Also, why have 'Urgent' at the top of your card?. It would just frighten frail, elderly people. If you want people to respond to your services, you'll need to go back to the drawing board.