Car Charger UK

Amazing service and clean car - I had booked a 7 seater SUV but given a Ford Tourneo - which was too big but Farzan Imanzadeh was super patient and gave me other solutions. He explained all the fees and charges explicitly compared to other branches and the smile and service he delivered were over and beyond. thanks again!

Charles at the Park Lane branch is great, his customer service is 10-/10 he is very helpful, friendly and attentive. We have a brilliant service from him and his team. We will definitely be using them again.

I had a problem with my prepaid reservation, and Farzan was professional, knowledgeable, resourceful, patient, polite, and responsive in addressing it. He made every effort to complete the reservation and work with me to help resolve the issues. I have rarely encountered this level of service at a rental car agency. Manny (Maneesh) was also very helpful in explaining everything we needed to know about the alternative vehicle and addressing the minor additional cleaning that was necessary.

Vehicle we rented in London, England was not clean to expectation. Check in was a long ordeal due to staff shortage.

We booked an XC90 for 15 days and were assisted by Mr. Albert Jashari. Throughout our booking and trip, he has been a great help and has always went out of his way to make our trip more memorable. The car has been fantastic as well and we would easily recommend this office to any friend who might be visiting in future.

Thanks to Charles and he’s team my experience was great. Fantastic customer service from everyone. All staff were friendly and welcoming and the car I hired was immaculate! I’ve never used a car hire company before so I was unsure of the process or what to expect but they put my mind to ease and I was well looked after all through out. I will be recommending to friends and family.

Exceptional team in Park Lane - warm, welcoming and super helpful. I don’t rent my cars from anywhere else. Thank you Charles and team!

We hired a car from Enterprise at very short notice. The guys could not have been more helpful. Polite, interested in where we were from, where we were going etc. They took time to explain the features of the car and gave us clear instructions on how to avoid the congestion charge. Equally, when we returned the vehicle the staff (who were different) were equally friendly, engaging and helpful. What a difference it makes to have polite and helpful staff. Well done boys! A big THANK YOU. Marina Shipton and Paul Christie

Had an incredible experience with Enterprise Park Lane! Charles went above and beyond to make the whole process seamless—his customer service is top-tier. The car was exceptional, and the service was truly impeccable. Huge thanks to Charles for such a fantastic experience!

FOREIGNERS AND AMERICANS: there is a congestion charge in London, a fee of £18 a day if you pay it ahead of time, or day-of. It's £21 if paid within three days. It goes up to £180 if not. Enterprise will not warn you about this. They know about the charge; I know for a fact that the same car I rented was charged the same congestion fee a day or so prior to when I was charged. Enterprise will not pay the fee in advance, on the day of the citation, or within three days. Instead it will allow the fee to go up to £180, then pretend they've done you a favor by bringing it down to £90 by paying it within 14 days, THEN CHARGE YOU AN ADDITIONAL £35 FEE for the convenience of letting your £18 fee increase by 5x (not including Enterprise's fee). So: whatever your rental agreement was for, add at least £125, £35 of which will be paid directly to Enterprise. I am obviously in the middle of disputing this extremely dishonest, concealed charge. The response so far has been to ignore my questions and give me the finger. Between this location concealing an additional charge and the one in Edinburgh giving me the hard sell on the insurance, my experience with Enterprise in the UK was truly awful. Enterprise: you have lost a customer for life. What a shyster of a company.

Great service and friendly staff. Picking up and droping off vehicle was very smooth and fast. Thank you!

Friendly, quick, no cheating on paint scratches etc. good car. Unfortunately also dirty front cubbyholes for phones etc. No water for wiper washer.

Loved my experience with Enterprise! This isn't my first time renting with Enterprise during my holiday in the UK, but the team exceeded expectations this time around. The staff was exceptionally friendly, and the pickup process was seamless after they clearly explained all the details. A special thanks to Tola and the branch supervisor! My visit was on Friday, August 14th, at around 11:30 AM. Highly recommended!

Service was very good. Charles and Maneesh are good guys, both helpful and professional. The only issue on the day was that the medium van I had booked was not available so I had the choice of waiting a couple of hours or settling for a smaller van. I did the latter and it all worked out ok but could have been a problem otherwise. I felt I was looked after by the staff so all in all I had a good experience. 👍

An extremely Dodgy establishment run by scoundrels handling multiple car rentals from one location . They manage Enterprise , National and Alamo. Location: the place is hidden in an underground car park in corner of Hyde park, difficult to find on maps. Management : Will not have the car you booked , ( seems to be the theme here ) and will push for whatever they have stating it is the Only one available. The Real kicker comes when u Dont buy there Extended coverages and return the car . Most Often then Not i had heard and then Experienced First hand the Scam they pull with most ! “ you damaged the tire” The guy asked me to take it to a 3rd party to get it replaced or else he would charge 2500 Pounds ! Then he negotiated it down to £400 !! They refused to show me prior photos of the tire and insisted that this scuff is new . I Have Never had such an experience Ever in all my 15 plus years renting from Enterprise ( in the US ) . Here is a photo of the alleged scuff that requires a Tire Change . What a Scam !!

Punished for complaining — booking cancelled and access to other branches blocked I have rented from Enterprise several times previously without problems and have spent thousands of pounds with the company. Unfortunately, my experience with the Enterprise Park Lane branch was completely unacceptable. The staff I dealt with were rude, dismissive and highly unprofessional. My booking was cancelled without any clear or reasonable explanation. When I complained about how I had been treated, instead of investigating the conduct of the staff or attempting to resolve the situation, Enterprise refused to rent me any vehicle. Even more disturbingly, I then discovered that I had apparently been blocked from renting through other Enterprise branches as well. From my perspective, this felt like retaliation simply because I raised a legitimate complaint about poor customer service. This was not a minor problem involving a delay or unavailable vehicle. Enterprise cancelled my booking, treated me disrespectfully and then effectively excluded me from the wider company after I complained. I received no proper explanation, no fair review and no meaningful attempt to resolve the matter. A company should not punish a longstanding customer for reporting rude and unprofessional conduct. After previously spending thousands of pounds with Enterprise, I am appalled by the way I have been treated. I strongly advise customers not to rely on the Park Lane branch, especially when their travel plans are important. Based on this experience, I no longer consider Enterprise a trustworthy or customer-focused company. I am still waiting for Enterprise to explain in writing: Why my booking was cancelled; Why I was subsequently refused a vehicle; Who authorised the restriction affecting other branches; and Why raising a complaint apparently resulted in further action against me. Absolutely disgraceful treatment of a repeat customer. Zero accountability and easily one of the worst customer-service experiences I have encountered.

After a very pleasant experience, renting a car, it’s turned into a nightmare. I was charged for tire damage that didn’t occur on my rental. I was promised communications, either email or phone call, from the local office, either of which came. My attempts to communicate go unanswered. There is none of the traditional, and expected documentation associated with the charge: evidence, itemized receipt, communication. I filed a claim, and I will have to escalate the issue. Beware of enterprise.

Great experience and nice staff. I will use again thanks

Absolute terrible service from this enterprise on Park Lane. Booked a car, prepaid, got a phone call off the team members prior to my pick up requesting that I was to be verified before collecting the car. The verification process couldn't be completed as they couldn't find my address so I couldn't take a car. Requested a refund, which I was told on the middle of June that it would be transferred within 10 working days. It's now the 19th of July and still haven't received my refund. Contacted them several times and told the same thing, that it would be excalated to the office and transferred. Anyone looking to rent a car in London avoid this place.

People seems but too little staff so prepare for a long long wait

Great customer service

Great experience. Albert was very kind and helpful to get us going as fast as possible despite being very busy.

We had booked our car well in advance of our required date and had paid for it. The Manager (Farzan) was so easy to deal with even before we arrived in London. We arranged for a hotel pick up once we arrived. Maneesh arrived at the time we were advised. Only with the company a few weeks, a Uni student, getting some real life working experience. Maneesh, was friendly and helpful with information on our drive to pick up the car. Because we don't have a credit card (and haven't had for over 10 years) we were unable to have the Premier vehicle we had booked. But Farzan went out of his way to ensure we had an appropriate vehicle for our road tour - London to Dover via the Jurassic Coast. It was a great car and we are so very thankful.

Had the best experience honestly, Charles the branch manager was so helpful, and made our rental car experience as smooth as it can ever be! highly recommend it

Had an excellent experience renting from this Enterprise location, all thanks to Charles. He was incredibly helpful, professional, and made the whole pickup/drop-off process seamless

Huge thanks to Charles for amazing customer service and upgrading our car for free for our wedding weekend. He went above and beyond to make it a special experience for us - thanks so much!

I had requested a small car and was given a very large SUV. The car was only available an hour after it was expected.

Charles in the Hyde Park branch is the man!!!

I love this company because of Faz the best manager ever. Also one of the staff helps me to return the car at 8 pm. All of them are prefect and amazing team

Had a great experience at Enterprise Park Lane with Teya, greeted us so kindly and really helped us with my rental experience.

Van in good condition and easy to drive. Prompt, courteous service. Managed to extend the hire (despite having booked through an agency) with no fuss and at the same price.

Had an excellent experience renting from here. Teya at the counter was great! It's a long walk in if you get dropped at the Park Lane entrance. Better to enter from the Cumberland Gate entrance near Marble Arch. Enterprise has a great partnership with Costco, where a spouse can be added as a second driver for free. All in all I am a happy customer!

Great brunch and very helpful staff!!!

Thanks Ismail & Charles for all their help. They’re very helpful and made it very easy to book and speak to staff. Best customer service I ever had

A huge thank you to Charles and his team. He made sure to go above and beyond when helping me with the car. He explained everything clearly and kept in constant communication even if needed out of hours. Would highly recommend

Absolutely terrible experience with Enterprise Rent-A-Car. They called me shortly before my booking to say it couldn’t be honoured because they had no vehicles available – despite the fact I had already paid. I was told I would receive a full refund, which seemed fair at the time. However, it’s now been over a month and I still haven’t received anything. I’ve called more than 10 times and each time I’m told the same thing – apologies, it’s being processed, there’s a delay – yet nothing ever actually happens. It’s incredibly frustrating and feels like I’m being fobbed off every time. Completely unacceptable customer service and very poor handling of what should be a straightforward refund. Avoid.

Great experience. Helpful and friendly staff. Appreciate the service!

Helped us out a lot with a last minute rental due to Budget cancelling and were really kind and accommodating. Ismael was super nice and same with the store manager!

I had a really positive experience with Enterprise at the Park Lane location. From the moment I arrived, the staff were professional, friendly, and efficient. The check-in process was smooth and quick, and everything was clearly explained without any hassle. The car I was given was clean, well-maintained, and exactly what I needed. It was ready on time, and the whole pickup process was straightforward. Returning the vehicle was just as easy, with no delays or complications. What stood out most was the customer service — the team went above and beyond to make sure everything was handled properly and that I was satisfied. It made the whole experience stress-free. I would definitely recommend this branch to anyone looking for reliable service and a seamless rental experience.

I rent from Enterprise very regularly and always receive great service from my local branch. I was pleased to find the same courteous & friendly service at home and abroad.

Brilliant... again. Very good vans, nice people at Park Lan London.

Excellent car hire. Charles and his team went above and beyond. Great customer service and a brand new vehicle for the weekend!

great customer service great cars thank you ishmal and sophie :)

I hired a car for one day, to be returned to a different location. I paid for it online upon booking, but the staff charged me again when I collected the car along with my deposit. After returning the car I called to ask for my deposit to be returned and the staff were extremely rude, constantly trying to brush me off saying none of it was their fault and that I had to deal with the booking website, or the other branch, or my credit card. After a lot of back and forth I was put through to a manager who apologized and said they made a mistake and returned the deposit. Now for some reason the deposit transaction is pending again and I am again dealing with the same staff being extremely rude and saying the same things again: not their fault, nothing they can do, I need to speak to other branch, credit card… and reluctant to let me speak to the same manager. I would not recommend enterprise as a car hire!

I am giving a one star review purely because there is no zero star option. Really poor service. DON'T EVER USE ENTERPRISE EVER AGAIN. We PREPAID a month ahead for a car to be collected from this Enterprise terminal in central London. The booking was confirmed over and over again for collection at 13:30. (Even received confirmation e-mail with online check-in instructions the day before) We arrived there at 13:25 and we were asked to wait for a bit. We did wait very patiently for around 40 minutes chatting with two members of the staff present at the time. At around 14:00 we were told that there was some sort of problem the day before, and that the car booked for us was given away. We had to negotiate a new collection time at 16:00 which had obviously already ruined our plans for the rest of our day. Come 16:00 the car was still not ready and a car was made available to us following some argument and obvious frustration on befalf of the staff. Eventually we collected the car at 16:30, petrol tank- empty and drove off after cancelling any Christams plans we had for the day. Absolutely shambolic and incompetent managment. NEVER AGAIN.

Branch Manager is exceptional, great service start to finish - very reliable.

Poor service, wrong charges, car not available as promised. No follow-up to my emails. Come on Enterprise!

Enterprise Hyde Park was a great car rental experience, especially working with Charles the manager. He got us set up out of London and back on time for our busy vacation. We had a slight hiccup that was smoothed over from his great customer service. We will definitely be renting from Charles and his Enterprise location at Hyde Park again!

The Branch manager Charles Kamara tried to give me a hatchback when I paid for a premium SUV, he tried to sell me additional cover that I already paid for, he told me I had to pay for fuel upfront when I later found out that this was not obligatory. The car I was given has bald tires, a slow puncture and stinks of cigarettes

This place reminds me of Dirty Rotten Scoundrels. Car park stinks of piss, incredibly difficult to access far underground. Takes ages to find - allow extra 15 minutes. They can never assure a car hire and often you go home empty handed and they reel off excuses and then if you book through a third party you won’t see your money back for weeks.

TENGAN CUIDADO CON ESTA ESTAFA rentamos el coche por 2 días y lo regresamos, nos están cobrando 5 días sin razón, casi el triple de lo pactado. No nos dan respuesta, ni nos ayudan a resolver el problema !!NO RENTEN COCHE AQUI!!! Thanks Lisa in that link Ive allready gave the information 3 times without answer is there another way i can contact You? Can You help me to resolve this please

Having come from a long history of AVIS usage; I’ve decided to try enterprise from reviews of it online. And TLDR - don’t bother with this company, stay far from it, there are many better options out there. Firstly and the most glaring issue: In no world is a GLB200 the same category as a XC90… I have no idea who thought of this, put the cars side by side and tell me again that it’s the same category. My parents collected a car from here, the lady drove out the GLB and claimed it’s the same price point as an XC90? Now on to the long story that deserves a 0 star if possible: Despite Enterprise’s staff driving the car out from the back in park lane; the car’s tyre pressure sensor pinged a low pressure warning on the front right tyre. - how can your staff allow this to be given to the customer? My parents have not driven such a car and thought it was just a sensor issue. Either way when I hopped on the car and discovered the issue was an actual leak not a sensor issue (3hrs away and a stop at Birmingham’s airport later) I made a call to park lane; to which the park lane staff asked us to DRIVE BACK to park lane to get it changed. WHAT? Obviously not gonna happen - the Birmingham staff was discussing to get us to drive the car to a garage to get it fixed ourselves - also not gonna happen because I’ve paid for ALL the insurance/road side assistance options offered. I had to show 2 different people the screw which was identified by the enterprise service garage staff nearby. After a short heated statement by me on their disappointing and absolutely ridiculous company policy and the fact that they wanted me to drive said car to somewhere else myself; they swapped our car at BIRMINGHAM airport to a VW Multivan after saying that I don’t mind getting a different category - which also had a tyre pressure sensor issue; that was verified at GLASGOW’s enterprise. - the car worked for the remainder of the trip. In summary: Basically this company runs their enterprises as separate entities. Which for 99% of the issues they cant sort out problems for one another. Car maintenance is absolutely questionable. The insurance policies or assistance policies are useless, I called the 24hr roadside assistance, and they aren’t from enterprise; they basically gave instructions to drive to a “nearest place”. Please choose another company. I absolutely cannot recommend this company to any friends or family, they wasted my time driving to 3 different enterprises and tried to keep pushing the issue to another branch.

When I picked up my rentals there was no vehicle for me, despite confirming via check-in the day before. I was given an electric utility van instead. Then, when arranged another vehicle for pickup, to swap the van, the location manager released my rental to a walk-in because they called, but didn’t leave a voicemail or message of any kind — leaving us without a vehicle at all. Then, to make matters worse, they claimed I made tire damage and held my deposits, despite me offering photographic evidence of the tire damage before I departed for my trip. 0/10. I will never rent with Enterprise again. And then, when returning my Sixt rental at the end of my trip, the icing on the cake was an Enterprise representative screeching his tires speeding through an airport rental return lane, blasting music. Shameful, but not surprising.

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AVOID AT ALL COSTS! I've used Enterprise so many times for all sorts of vehicles, but there is NO WAY IN HELL that I'm ever going back to that place. I hired a commercial van from these crooks. Number one thing when renting a van is I want it to be safe, which means having visibility. They gave me a van with a broken, unadjustable mirror on the driver's side, held together by tissues and duct tape (I'm sure the person responsible paid a bloody huge fine for causing that damage though, eh?!). When I pointed it out, they said "ah yeah... sorry it's the only van we have available". The windscreen wipers were also in tatters, which meant that a flash rainstorm at night on the motorway rendered me totally blind. I could not see a bloody thing and I cannot put into words how angry that makes me that I paid good money for a hire van of that poor standard. The van was COMPLETELY UNSAFE TO DRIVE. When I complained upon returning the van, the manager said "oh yeah I'm so so sorry, blah blah blah, we'll give you a refund and a voucher, just send us an email explaining the issue...". I did just that, and was told my case would be examined in under 5 working days. It has now been over 6 weeks. No more replies. They have proceeded to ghost me. Fantastic customer service, right? It is an absolute PISS-TAKE, and a stain on the company. Enterprise, do something about these morons running your Park Lane location if you want to save some of your reputation. And to everyone else, avoid at all costs. They do not maintain their fleet of vehicles and cannot be trusted to put the customer's safety first.

Worst experience, waiting until 9pm to my Courtesy car to be delivered, They asked me to collect the car at Park Lane, they confirmed premium car Volvo however when I arrived they provided old saloon car, no communication,

Unfortunately giving it a one star reflects higher than the interactions we have just experienced. Booked a car however met with 2 rude staff. Both Mohamed and Ismail were disrespectful very amateur in their work. Joking laughing being patronising wouldn’t recommend should these two individuals be working. Ismail eating with his mouthful whilst standing up aggressively after not accepting a bank card. Mohammed also very rude. These two individuals really let down enterprise as we have previously only had seamless transactions

Terrible experience here. Went to collect car that was booked from my local branch. Met with rudeness by Ismail and Mohamed told me that I didn’t have a booking. They didn’t want to provide solution regarding payment I wanted to make on behalf of my siblings. I proposed idea of adding myself as a driver and Mohamed said this was an idea from them to their manager. Outright lying and deceit from Ismail who jumped of his bench whilst eating to cancel booking out of spite lust and jealousy. May I state this is not a reflection of enterprise but only Enterprise Q PARK PARK LANE. ENTEPRISE north west group have been perfect with me. Feedback and comments have been passed to customer service.

Update- will raise a complaints to BVRLA Update - below generic Enterprise reply doesn’t help at all. They simply asked you to go through an online live chat which the customer representative will direct you back to branch level. I used to work for Enterprise Canada and have been a client to ERAC for over ten years. I rented cars from this company in many different country, so far this is THE WORST RENTAL EXPERIENCE EVER. I initially booked the rental for 5 days with a weekly rate of 186.22 pounds, which I signed on the rental agreement. I asked the branch staff if I could potentially extend my rental, they replied with a yes with no further explanation of how this might impact the final charge. A branch staff emailed me asked if I need to extend my rental and I said yes. Again, no explanation regarding the change in charge. When I brought the car back two days later, I was shocked that I was charged by higher daily rates for 7 days. I tried to reach the branch via phone calls as well as emails. Not to my surprise, no response. I made my way to the branch and was told they cannot do anything as the ticket has been closed. I found it’s ironic that when I at the branch, their phone kept ringing and with three working staff, nobody picked up the phone calls. One of the staff gave me their area manager’s email. Guess what ?! The email address not found. WORST SERVICE. SCAM!

Returned my vehicle here. The entrance is just after the bus stop, so easy to miss if it’s your first time. If you miss it, you’ll need to loop around the park which adds 5–10 minutes. The underground car park is quite large, and the drop-off point is diagonally opposite the entrance. Just press the button at the barrier to get a ticket, then hand the car back at the rental office. The whole process takes under five minutes, and you’ll usually receive your final rental agreement by email within about half an hour.

We prepaid for a two-day car rental and arrived on time to collect the vehicle. But there weren't any cars available and the staff asked us to wait another 3 and a half hours. We returned at the revised time, only to be told once again that there were still no cars and we’d need to wait another hour and a half. We finally received a vehicle, by which point our plans for the day were completely ruined, and we arrived at our destination at the end of the day. We effectively lost an entire day of our trip. When we raised the issue, the branch office said they would only refund us for one day since we used the car for less than 24 hours. However, 3 weeks later, the accounts team told us we are not liable for a refund as we prepaid. The accounts team said they would look into it and get back to us. Its been over a month and we still haven't receieved a refund. A completely unreliable and unprofessional experience. This company lacks integrity and takes advantage of customers. I would strongly recommend avoiding this provider at all costs.

This Enterprise location was amazing for me. I booked my car online the night before, it was ready after a short wait in the morning, and they went above and beyond to take care of my need to drop it off late at night and bring the keys back early the following morning so I could get to a tour. The guy opened early just so he could help. Highly recommend and super friendly.

Great car and service, will definitely rent from Enterprise again. Directions and signage to Park Lane office would have been helpful. Staff was great, especially Paddy at Heathrow.

SCAM ALERT!! UNETHICAL AND UNPROFESSIONAL I visited this location on June 17th, 2025 for a 2-day rental — no online booking, just walked in. Big mistake!! I wasn’t given a price breakdown at all, and in my rush, I missed it. The rep didn’t show us the car, just handed over the keys. Later I found out he charged me for an upgrade I never asked for. When I questioned it at return, another staff member casually said, “That’s what we do when it’s not booked online.” Seriously? Worse — before taking the car, I asked about the fuel policy and the guy smirked and said, “Just bring it back empty.” like he was doing me a favor, but I was charged £25 for fuel anyway. I’ve used Enterprise before with no issues, but this location is a joke!

I was early return my car on 10 July 2025 as I am not happy for the electric car that I am not booking for. As I booked for Automatic Vauxhall Corsa for 9-15 July 2025. I received the final charged bill on 12 July, but till today I am yet to received the refund of the unused daily rental charge and any positive response from your company. I had just been being repeated update by your company staff the refund will be released by 2-10 working days. I am dissatisfied the way of this company doing things and a long waiting for more than two weeks on not updating for this rental refund. I originally planned to recommend this place to many friends for a visit, but now I don't dare to come here again and recommend this company to my friends because of this situation.

What was meant to be a smooth two-day rental turned into a frustrating, time-wasting ordeal. We prepaid for a two-day car rental well in advance and arrived on time to collect the vehicle. Instead of a quick handover, we were told no cars were available and asked to wait 3.5 hours. We returned at the revised time, only to be told once again that there were still no cars and we’d need to wait another 1.5 hours. Nearly seven hours later, we finally received a vehicle, by which point our plans for the day were completely ruined, and we didn’t arrive at our destination until almost 10pm. We effectively lost an entire day of our trip. When we raised the issue, the branch office said they would only refund us for one day since we used the car for less than 24 hours. However, 3 weeks later, the account team told us we are not liable for a refund as we prepaid. A completely unreliable and unprofessional experience. I would strongly recommend avoiding this provider at all costs.

If I could give this place 0 stars I would. Absolutely rubbish service provider. Friends and I flew from Singapore to the UK and pre-paid for the entire rental more than a month in advance. When we arrived at the stipulated pick up time we were told that no car was available and that we had to wait another 3.5hours. We were understanding and chose to wait it out, returning at the stipulated timing. To our horror, even after returning, we were told that no car was available and that we had to wait another 1.5 hours…. Absolutely ridiculous service provider. Not only were we not provided with a reasonable explanation/solution, we were not even provided any compensation. Unbelievably unreliable. We ended up getting a car almost 7 hours later… our plans for Cotsworld were ruined as we ended up arriving at around 10pm. Joke of a service provider. Unhelpful, unreliable and utter rubbish.

The car hire experience in itself was fine, we had an MG HS for 20 odd days. While we had it, discovered it had a few minor faults (the passenger electric seat didn’t work, the rear middle seat belt was faulty, and it had a slow puncture needing air every 3 or 4 days). There is no way we would have spotted those on pick up, and they were not spotted on drop off - but I self reported they to the inspector so not to inconvenience the next person hiring the car. When we returned to Australia, I was gob smacked to be charged three excesses, one for each fault! One month and countless emails since I’m still struggling to get the excess refunded. Absolutely disgraceful.

Liam And His team were excellent My car was ready at the time of pick up Saeed and Salman thank you to you both Great service by all highly recommended

For the first time travelled, it’s very difficult to find. It would have saved us a lot of time if the Google map was more detailed and accurate.

Awesome service.

Staff was friendly and getting our tental was a breeze.

كانت تجربه ممتازه جدا مع هذا الفرع وكانت السياره ممتازه نظيفه جدا ولكن أرجعت السياره يوم أمس ولم يتم أرجاع التأمين لي ومده يومين من فتره الإيجار لانه تم تسليمها قبل موعدها بإسم Hani

Booked online through Priceline for one price. Agent in the UK did not share the contract with me (my bad as I was in a hurry). When I dropped it off the agent “found a scratch” and was going to charge me $2000! I complained and could barely see a scratch. I work with cars and I coulda buffed it out with some wax. The agent backed down and didn’t charge me anything. I return home to the US and now they want to charge me $200 for the scratch repair, and added some “excess” charge and a one way fee so now I’ve been charged over $750 for a car that was booked for $350. What a scam. Picture of the $200 scratch.

Very straightforward service, good value Recommended

I’d like to share my positive experience with Enterprise Rent-A-Car. The service I received was excellent from start to finish. The Park Lane Branch's Team was incredibly helpful, professional, and friendly throughout the entire process.

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Our son moved out of his apartment in Ancoats to his new house in December. We rented a Transit sized van to move him in. The whole experience was a pleasure. Super helpful from start to finish.

Enterprise services are incredible and the car is more than I expected, the drop car home is so helpful. Definitely I'll rent it for the next time.

I've always found Enterprise to deliver excellent customer care and service whenever I've had to call upon their services, and I'd definitely recommend them to friends and family in the future. Well done team.

I’ve hired from here 3-4 times and the team are always really helpful, courteous and friendly. I would definitely recommend this branch for hiring a van or car.

A lot of charges were falsified at end of hire please do not use enterprise unless you get all agreements in writing

Had a great experience renting a car here. Check-in was very smooth and fast (just a heads-up, it can be a bit of a long walk to get to in the garage), the staff were so friendly and helpful!! This was my first time renting a car in the UK and they made it so easy! If I need to rent another car in that area again, I will be going here. I had a lot of anxiety about renting a car in general because every car rental place has bad reviews and you just have to cross your fingers that your experience will be good! Happy to report that the Park Lane team was great and I loved my rental car.

What was meant to be a once-in-a-lifetime trip back to the UK after living in Japan for seven years was ruined by an appalling experience with Enterprise. My family and I rented a car for a one-way trip from Gatwick to Leeds Bradford Airport. The car, already five years old, had visible scuffs and damage, which I highlighted during collection. The branch manager at Enterprise Park Lane assured me that these damages were not chargeable, so they weren’t noted on the damage report. On a hunch, however, I took photos of the damages, despite being explicitly discouraged by the manager, Liam. That simple decision ended up saving me thousands of pounds. A few weeks later, during my trip, I received a notification from my Japanese credit card company about an unexpected charge of almost £2,000. This was shocking, especially as I had received no prior communication regarding any additional charges. After multiple failed attempts to reach the Park Lane branch, I contacted Enterprise’s head office and, thanks to the photographic evidence, managed to confirm the pre-existing damage and secure a refund. Having previously worked in the UK car rental industry myself, I’ve seen recurring issues that seem uniquely entrenched in the UK market. I urge those connected to the industry to recognise that poor due diligence in car rentals can cause significant stress for customers.

I would like to share my experience with Enterprise so others are highly discouraged from using them as what they do is akin to daylight scamming! Renters beware. I was leased a courtesy car by my insurance via Enterprise. The car originally came from a different branch. During my inspection and drop off the car had clear tire damage which the lady that dropped it off assured me was noted down (she was taking notes while with me), and that I would receive a copy of her notes as a receipt of the damage we had identified. This paperwork I never received. When it was time for the car to go back, this office at Park Lane came to pick it up and said that the tires are in bad shape and I will be charged. I told the person at pick up what I described above to which he said I should contact the office. I did so and they said I should send them an email. I did that too, outlining what had happened, also asking for them to send me photographic proof of the condition of the car prior to drop off to prove that I had damaged it ! Their response “we’re investigating”. I never received the proof, only a £200 bill today with a threat to prosecute me if I dont pay it. They completely ignored what I told them, and that the office was so mismanaged that it needed to be shut down, and didnt not produce ANY evidence of the condition of the car prior to leasing it to me. In short, do not use their cars. Like me, they will make you sign a form that says “no additional damage” while promising they’ll email you the “additional” paperwork, and then never do. **update** the supplied website doesn’t actually do anything beside send me to a generic chat with an employee that cant/wont action anything- so your response is gaslighting at best. If you want to resolve this then please provide an email to contact of someone able to do so. ***reading other reviews, it seems that there are multiple issues regarding tires, so I believe this is an tire switch scheme at play - which I will be reporting my concerns to the Consumer Watchdog. I suggest others do so as well***

Had a great experience. The manager, Mahfuz Rahman, was accommodating, communicated well, and provided fast service. Returning the vehicle was straightforward, and I had no issues getting my deposit back. The manager ensured the record of any damage was accurate when checking out, which is uncommon. I highly recommend it, especially for convenience.

It can be a bit challenging to find at first, especially if you enter from the Park Lane entrance, as it requires a bit of walking. However, the staff is friendly and very helpful, making the experience worthwhile.

I had an excellent rental experience with the Enterprise here! Located just outside London's congestion zone, this is a convenient branch (especially if you are picking up a vehicle for road trips outside of London). Staff were friendly at both pickup and drop-off, making for a stress-free, efficient and enjoyable experience. Our car was clean and well maintained, though I would have preferred it to have a full tank at pickup to make fuelling up at the end easier. Noting one of the reviews below on service, there were two to three staff members at the counter serving only me during non-peak hours. Keep that in mind if you intend to pick up during peak hours. To get to this branch on foot, you can either enter through the side of the car entrance (there is a ramp down from A4202/Piccadilly, which entails a really long walk through the carpark), or down the stairs at the Speaker's Corner in Hyde Park (which is a comparatively shorter walk). Once you get into the carpark, the rental office is at one of the far corners. When returning your vehicle, note that there is a tricky bus lane which terminates just shortly before the down ramp into the carpark. Prepare accordingly as you will need to cut across. This was a little daunting for me at first given that London's bus lanes aren't exactly lenient. As usual, do your due diligence and make sure all prior dings and dents are accounted for when you pick up your vehicle, and also that at drop-off, it is to their (and your) satisfaction. I wish you a pleasant experience as well!

Almost a disaster- having read all the reviews I’d like to share the following: -VEs : 1. We booked a Volvo XC90 and when we arrived 30 minutes before 6pm they told us that we were still early but nevertheless they will provide us with a car anyway- they then pulled up an XC60 instead thinking that perhaps I am a foreigner they could “con” me into accepting the vehicle. I then insisted that this wasn’t the car I booked and demanded for what I initially booked. They then told me the car is on the way from Edinburgh so I have to wait. When they called the person who was using the car, that person informed that he will be extending his rental, which would leave us without a vehicle of similar class. But miraculously another person at that very moment (close to 6pm) returned his Volvo XC90 2 days earlier which enabled us to get it! I would hate to wonder what may have happened and what would be their solution if this miracle did not happen maybe the same fate as the other reviewers here. 2. As it was already 6pm and well into the closing hour, the car was obviously not cleaned well but I was not too bothered as the depressing UK weather will eventually dirty the car, just that the inside were not well cleaned nor sanitized. +VE 1. The Volvo XC90 that we got was indeed an excellent car - a 24 plate reg which meant a 2024 vehicle. 2. Received my £500 deposit as well as a day early return refund a day after returning the car (I did not leave the premise until they had checked the car and processed my refund) - thanks to the previous experiences posted here. 3. The price was reasonable and lowest amongst others- but we booked not directly instead we booked through klook. Overall I hope this particular outlet being so central in London would actually provide better assurance and customer experience. The question would I come back? Maybe not. An update: They charge me £35 for administrative fee for just sending me an email that I have a “fine” of £2.50 an absolute scam. I swear I will never use this car rental ever again. And the endless emails being forwarded to so many parties within enterprise itself is just a joke

Super cars and service, booked in advance and the car was ready to receive within minutes upon my arrival, was pleased with the customer care service & attention. Enjoyed the car and my trip around and about, vehicle drop off was immediate. Big thanks to Mazen and his team, would definitely use again

I was told by the desk that there will be a shuttle bus to the airport at the drop-off branch, but that was not the quite true. I had to order an uber.

Car was not ready, and we would have to wait over an hour for it, making us late for our reservations...

J’ai réservé et loué un véhicule mardi 23/07. Après les vérification des papiers en avance, la personne m’a montré la voiture, et nous avons fait le tour. Elle a oublié de me faire signer le contrat et m’a rattrapée au volant juste avant que je ne parte (j’avais déjà démarré). Elle m’a dit que je recevrai une copie du contrat par mail. Cela va faire une semaine et je n’ai toujours rien reçu. J’ai essayé de contacter le service client jeudi par chat, on m’a répondu puis la conversation a été brutalement coupée. Puis un message disant que ce n’était pas les bons horaires. J’ai réessayé à l’instant, il est 11h30 donc je suis bien dans les horaires d’ouverture du chat et un message m’indique que ce n’est pas le cas. Je ne peux pas utiliser les numéros de téléphone fournis car je ne parle pas assez bien anglais. C’est pourquoi j’utilise l’écrit car je peux traduire au fur et à mesure. A ce jour je n’ai aucun document pour la location de voiture.

Very bad branch after I arrived to receive my car after the confirmed reservation £431, the office manager told me that my visa card is not accepted even though I use it in all countries of the world. He told me that I have to contact Expedia to make a refund and after contacting them they said that the office manager refused to return the money and unfortunately my money was stolen in a horrible way. Unfortunately, he did not show any cooperation, sympathy, or even offer any solutions. He just said, “I can’t do anything for you.” I hope one of the employees in the company can help me to get back my money that I paid and was booked without getting the car.

Quick return and relatively easy to find location (you have to keep watching for small signs with directions inside the car park.) After I asked to review the car and give me the final bill, I was told it would come in one hour via email. Unfortunately, it took two days to finally get it - after two calls to customer service.

Extremely understaffed. Only 1 person is there to Handel the customers. Took 1hr 15 mins to get our car even when I had checked in online. The tank was only half full. To return it back it took another 20 minutes. It's a very long walkin the car park to get here if u enter from park lane.. about 8 to 10 mins. From marble arch side it's closer.

Do go with this company even if it's a coutsy car from a insurance broker took out over £400 pounds out my account for new tyre in which there punture it themselves put screw under the tyre there are lucky to get one star please take my advice so can't do it anyone else

Collected a van from here. They took £250 out of my account over 3 weeks after I rented a van claiming the van was damaged. Even though the branch I handed it into confirmed the van was fine and there was no damage to it. How is this even legal?! They did not even contact me to say they would be taking £250 from me or that they believed the van was damaged. They just take the money and hope you don't realise. I have no idea how this is even legal. Would not collect any vehicle from these charlatans again. Look to collect from other branches if you need to hire from Enterprise.

Very helpful.

Great customer service! AA arranged a courtesy car for me. My journey with enterprise started in Watford, the team very quickly responded even though it was Saturday and very efficiently linked me in to the out of hours service Park Lane. Adil from Park Lane enterprise was excellent, kept me updated and arranged for me to collect a car at a time convenient for me. He was very helpful, explained everything and was very accommodating - greatly appreciated Adil. When dropping off my car Saeed at Park Lane was very helpful. A BIG thank you to all the Enterprise staff at Watford and Park Lane who worked together efficiently, to resolve my issue. I would definitely use Enterprise as my first choice rental company due to the the great staff and customer service. The car was great too! Thank you!

I’ve been renting from enterprise while my car is in for repairs and Adil at Park Lane Enterprise has been incredibly helpful every step of the way. He goes above and beyond, is easily contactable and has been very accommodating around my work schedule. Excellent service and has made the whole process very straightforward.

The worst experience I've ever had with them was given an enterprise car as a curtsy car they delivered it at 10:45 pm after telling me they would be here at 8 then charged me £250 for a flat tyre after I was told it was covered by their company. Park lane are also the worst branch to try and get on the phone their mail boxes are full so you can't leave a message and they don't respond to emails or answer their phone I'm currently waiting on 3 responses by email from 3 weeks ago Will never use them again

UPDATE: Now I have received the following email saying I drove the car 800 miles, then 200 miles? These guys are a joke and clearly fraudulent. "Unfortunately, our phone lines are down. We have received a complaint regarding damages raised against you. As we observed the pictures sent, they do not correspond to damages raised. We had to replace an alloy that is cracked and leaking air at large. The vehicle was driven over 800 miles and pictures sent were near 200 miles more than when delivered." ------------------------- If I could give this less than 1 star I would. Absolute joke and if you read the other reviews you will see the same stories happen over and over again. 1. Car dropped off on 3 hours late by the driver. By the time he dropped it off, the weather was stormy (rain, wind etc) and was very dark outside which is not ideal for inspecting a car. In spite of the driver reassuring me that I didn't need to inspect the car because he "had already inspected it" with my iPhone torch alone in the rain and dark I found other scratches. I even took time stamped photos. Needless to say having to inspect a car in the dark of night and in this sort of weather is not ideal and there may have been other scratches unnoticed. What is clear is the driver's credibility of having inspected the car was shot. 2. Having taken the keys I went inside as I had no reason to get in the car that night. The next morning when dropping my kids to school, the tyre pressure light came on. Subsequently I went to two gas stations to try and fill up the pressure in the back left tyre. However, the tyre valve was not taking the air, but the other tyres worked so I thought it must be an issue with the valve. 3. When returning the car, I was asked to drop it off at a location 15 miles from my home and was told the entreprise driver would meet me there. He did not. I even took a video of the car at the time which is quite long and shows no damage to the car whatsoever and explains the valve issue. 4. Later that day I got a demands notice for a claim because of the tyre! What a joke! I complained showed them all the evidence and the guy at the branch told me no problem you have all the evidence don't worry and I'll come back to you the same day. Obviously I do not hear from them. Two weeks later my card is charged for £500 with no explanation whatsoever. Total joke. How can they operate like this? Surely it is against the law? The "damage" report also stated "no visible cuts but warning on dashboard" as further evidence of a faulty valve. Yet they have charged me for a whole new alloy! Seriously fraudulent company and service.

Very happy with the service.

My experience at Enterprise went really smooth thanks to a gentleman named Adil who assisted me dearly.his good friendly customer service made the whole experience really easy as it was my first time renting from them thanks again and I will be definitely using them again.

Very easy process.

I have been using Enterprise Car Rental for several years. The level of service I received from Ms Katy Diop at Q-Park (Park Lane, London) is exceptional. Katy was courteous and professional in addressing our queries. She was very patient addressing our concerns and went above and beyond in helping us; delivering exceptional good old-fashioned service. I look very much forward to dealing with Katy again tomorrow and into the future.

Conmen and scammers using a luxury postcode and internet to advertise cars that don't exist to entice unsuspecting members of the public. I am not sure if being underground in a car park for several hours a day has affected their morals and common sense but I am not going to tolerate being a victim of fraud. I ordered a small vauxhall corsa - automatic to get to a wedding. When I arrived the car did not exist. They only had either electric cars, massive cars or a Mercedes (that can only be booked out if I use a credit card - alarm bells) All the other options cost more than what the original booking confirmation stated . Not to mention the surprise £200 deposit they took on arrival. Funny how they take it while you are there and not while booking, all short notice and under pressure. One of the men pressured me into taking a car I was not comfortable with (Much larger) which trading standards will be informed about as this form of behaviour is illegal. When I told him I just want a refund because I haven't got what I ordered which was a small automatic car, NOT ELECTRIC, NOT LARGE. Forcing products on me because he clearly was an egotistical control freak he tried to keep my £69.49 when I refused. They returned the deposit but sneakily kept hold of money that does not belong to them. The man and company are holding onto this sum like their life depends on it. I have given them enough time to follow the law and consumer rights but have now notified action fraud, trading standards and my bank has them flagged up. Avoid this place at all cost. Do not think because of the postcode you are in safe hands. A lot of dodgy behaviour takes place underground in that carpark. - c.o.n.m.e.n- RUN RUN RUN!

I've dealt with Enterprise previously but The Park Lane branch surprised me, made the hiring process quick, simple and easy. Their customer service is a 10/10, They go beyond and above to make sure your experience is the best with them and you're in the correct vehicle which suits you and you're comfortable in. Thank you to the following members of staff Osama, Both Mohameds, Leo, Katy, Ant and Dillon These guys deserve a raise Team Thank you everything you have done much appreciated and I'll be back to this branch whenever I need a vehicle, Thank you If you require a vehicle would highly recommend going to Enterprise Park Lane before going to any other branch, If the team mentioned above are there, you'll be in great hands with great customer service too.

Schwer zu finden, man muss sehr genau den Schildern folgen - Gutes Auto, hat fast alles geklappt, außer dass ich kein voll getanktes Auto erhalten habe und ich aber am Ende den Mietwagen wieder vollgetankt zurückbringen sollte. Auf Nachfrage wurde mir gesagt, ich bekomme einen „Gutschein“ per E-Mail, ich habe aber nichts erhalten. Schlechter Service! Schade!

Do not book here. If you have any issues whatsoever you’ll be out of luck. We picked our car up without issue, but while driving had two flat tires. Should’ve avoided the giant potholes better. Got the car towed eventually and was told it was taken care of. This happened on Good Friday, so with nobody back to work until Tuesday apparently, they billed me for having the car for four days plus late fees despite it being towed on the same day we picked it up (thank goodness we payed for insurance). I emailed the branch, called many times with nothing back from them whatsoever. Eventually got somebody at the branch on the phone, who said he’d look into getting me a refund, put me on hold for 45 minutes, then picked the phone up and pulled the whole “hello, can’t hear you you’re in a tunnel” bit and hung up. Since the branch is literally in a cave and doesn’t want to do its job my only option was to call the corporate call center, who said they’d escalate the problem to the district manager. No response. Then to the regional manager. No response. Eventually had the money charged back from the bank.

Hello, I rented a car from Park Lane office a couple of days ago. I was dealing with Antony Gomes . He’s professional employee ! He made me aware of everything and I am extremely happy and 100% sure I will comback to this branch ! Thank you Antony you made my family holiday happy ☀️

Gave a faulty vehicle, no answer for 1 whole day of ringing. On return manager apologised and said he’ll return my deposit only to lie and charge me for refuelling when I returned it with more fuel than they gave. Very unprofessional. Wouldn’t recommend this branch to anyone. Avoid and save yourself the headache and go Tower Bridge instead lol

Avoid at all costs! The worse customer service and absolutely unreliable. They do not care about their clients. They will mislead and misinform you with a smile on their on their face, and then change the whole story and charge your credit/debit card without any notification. Worse yet, after an official complaint and numerous e-mails/reminders, I am still waiting for their promised phone call, despite few weeks have elapsed! Their manager Gilu has intentionally misinformed me because he could not adhere to the agreed pick up/collection time. I have tried to call their office few times, after finding out that they had illegally charged my card. At the beginning they answered my calls a coupe of times, saying “Gilu is busy, he will call you back”. Obviously, he has never called back. Now, nobody even answers the phone. Whatever excuse they might post, as a counter comment, is a mere attempt to cover up their intentional deception. Unless you want to be ripped off and get you credit card drained, DO NOT book with this company/branch!

I reserved a van rental at this branch and was refused the rental due to not having a credit card and failing their internal address checks. As a result of this, I had to spend 190£ for another last-minute rental with another company and also spend extra hours due to the delay. I was told by staff at the branch a refund for the denied rental would be sent to my account within 5 working days. This has not occurred after a month of waiting and 5 attempts to contact them and get this sorted. The branch itself has no signal, no wifi and therefore is not easy to operate in. This experience was in stark contrast to the last rental with Enterprise in Reading, which went very smoothly. I don't understand how the same customer, with a loyalty account and a perfect first rental can be denied another at a different branch. Last time I use them

Your Extortion Team are trying to screw me out of nearly £10k for your defective car claiming we crashed it! We would have noticed if we crashed it don't you think? The car had full insurance and we did nothing to it before it broke down. You have no proof that we damaged the car - because we didn't do it. So instead you are trying to threaten and bully us into paying through threatening letters from solicitors trying to get a settlement. Why don't you put that on your advertising?

Very good

Bien

great car rental experience, attentive staff, excellent customer service, fast and smooth check in and check out. completely satisfied. for the first time, it’s a bit difficult to find the location deep into the garage, signage could be improved.

excellent Service and easy process booking online. Rented a car for 1 day and was easy to book online and collection was made easy with great service by Leo who gave great explanation of all aspects of renting. Returning was equally professional and easy with great help from Michael. Will use again for sure and highly recommend. Renting a car, you need peace of mind and great support and that is given by Enterprise.

Enterprise- the worse. Giving me faulty cars that stink of cigarettes with flat tires and an oil change to be done as soon as I was given the car. If it wasn’t for my company chosing them, I definitely wouldn’t. Update: they have given me another car but 2 days later- the Orange oil blinker turns on. It’s really disappointing.

EDIT: Thank you for your help, Enterprise Customer Service. This was resolved quickly (8/25) once I posted this review. If only I could give this company 0 stars. I booked an automatic with them through Expedia; they called me up the evening before my reserved date telling me they did not have an automatic available for my reservation. I spoke with Anthony Gomes, Assistant Manager. He told me that he would let me know in the morning if they got in an automatic, but I told him to cancel (I have the emails to prove this), as I needed to have something lined up for sure. I never heard back from him. The money was never refunded, and now I am stuck fighting Expedia to get this money back, as apparently Enterprise is sticking to their "strict refund policy" and refusing to give a refund. What strict policy this is is unclear; the strict policy whereby Enterprise itself fails to make a reservation, but still charges a customer's credit card? DO NOT BOOK HERE. DO NOT BOOK HERE. DO NOT BOOK HERE.

So easy to work with staff is always polite and helpful

Had 2 rentals from the park lane branch with 2 months. The person who dealt with me was Sami. He was amazing and friendly always smiling. Can't fault both services from start to finish. Would highly recommend this group in park lane.

Absolutely awful experience and terrible customer service. We were travelling from London to the northern side of Scotland. We were called an hour before our reservation and told they only had the vehicle we needed (automatic, gas) in a more expensive class. They refused to give it to us at the same price. We ended up with an electric vehicle and false promises that they would have it switched for a gas vehicle along our route. Was never provided with an update on where to switch the vehicle, was completely misled about charging times/mileage/accessible stations, management refused to take my calls, hung up on me, failed to send me requested info, and couldn't come up with a solution that served the customer (even though they literally had the answer sitting there). Everyone I talked to was bound and bent to have me pay more for their errors. The electric car resulted in a day and half of lost time charging and missing out on three planned events. Those are moments I can't get back. Would have given them five stars if they had just given me an automatic that took gas in a different class. Will be following up with corporate for a refund or compensation. Would go with another company over this location any day as they will not take care of your travel needs.

My husband and I were so impressed with the customer care we received at this location. Every single team member that assisted us with our car rental were kind and incredibly helpful. You all made our rental easy and helped us out with a tricky timing problem when we had with an appointment we had to keep in town that we needed to walk to. You all helped make our vacation in London, the Cotswolds, and Paris really great with the perfect rental experience.

I was in Hyde park branch,,afte 20 minutes waiting , he came and said we don’t have any car available,,I can’t understand why you need 20 minutes to find out this ?????what on earth you don’t know all your cars are booked in your system

Great service from Gilu and the whole team at Park Lane. Super proactive and worked really hard to find a solution when all our luggage clearly didn't fit in the car allocated to us (which was probably my fault for booking the wrong category of car).

Gilu at Enterprise Park Lane has been really fantastic. My car was stolen, but he really helped in a bad situation. Customer service has been outstanding. Well done. I really can't rate it highly enough

Book a van last minute, turned up and they didn't have a van. No problem, swapped the booking to a car. Went to pay the deposit and they refused to accept my card because it was starling bank and apparently it's a pre paid card (which it isn't). I told the member of staff I had used that exact card multiple times prior with enterprise and even had used at their branch a couple of weeks earlier. He then proceeded to argue and said I was wrong. He also claimed starling bank isn't a UK bank and it's not regulated and "anyone" can just open an account. All of which is incorrect. He checked with his manager who refused to speak to me and just said no. So I left without a vehicle. Upon calling head office I was informed that they shouldn't have refused my card. I think this branch needs to brush up on the company policies. Needless to say I won't be going back. Very frustrating.

Absolutely brilliant and more than completely satisfied service from Anthoney Gomes! Explained the whole process! From start to finish ! He is an asset to the company!

Thought to leave a review here as not received the feedback form just yet. Tahmed and Anthony 10/10! Amazing and seamless service, picking up and dropping up was straight forward and really pleasant staff, called me as soon as I booked to confirm my car. Will for sure use this place again. Thanks again guys

Returned a van to be cross examined over damaged ply lining and told I may be charged. Still waiting for the verdict. Ply was damaged when I got it but we didn’t note it as we didn’t look inside on the walk around/hand over. Lesson learnt! Good van but a bitter taste at the end of hire…

What a start to the year... had an accident on the 1st of Jan. Enterprise got in touch the next day and had a car ready for me. I have to say customer service was fantastic. HUGE thank you to, Ronny who was brilliant. Customer service was fantastic. He was very clear and showed me the new car specification and other features. I hope management get in touch with him.

Lukasz did a great job fixing my lock on the back door off my Mitsubishi l200 which I was desperate for it doing, It wasn’t the easiest off jobs but he got it fixed and works perfect, thanks for a great job lukasz

Sid was extremely polite and helpful - true asset to the company.

I’ve had an amazing service from Enterprise Park Lane team. Esrak was most amazing, his customer service was excellent and he assisted me very well. He explained everything I needed to know and took time with making sure that I understood what was needed to be done. He goes above and beyond for customers and I highly recommend him. The young man is brilliant and very professional. Thank you so much for your amazing service.

Great and thoughtful service from the manager and the team.

Once again Anthony has sorted us out with a amazing car! New Volvo sc90! Really enjoyed it, last time we loved the loan Lexus RX so much that afterwards we bought one! This was also pretty impressive as a vehicle... Throughout Anthony put as at ease and made the whole transaction straightforward to understand. I would highly recommend this branch and particularly Anthony as your agent!

Mo was great and friendly fantastic customer service

great service from Esrak who dropped off the care and explained everything and Anthony who arranged for the rental ,would definitely recommend.

mo from enterprize was extremly helpfull well rent agian good custumer service

Amazing service from Drilon. Really went out of his way to ensure I had a pleasant experience. I've hired from many rental companies in the past but Drilon's attentive service really stands out from all. I'll be looking to hire future cars directly with Enterprise Park Lane.

It's about 8minute walk from the main gate. when I got there the car was ready i was out within 10 -15 minutes I'd definitely recommend.

Anthony and the rest of the crew at Enterprise were awesome! Loved the rental they supplied us! Well instructed into its features and delivery to my home! Brilliant team! Highly recommended!

Fantastic service, drilon was amazing, very helpful and did more than he was required too , just so that I could be on the road quicker and without headaches. Honestly couldn't thank him enough for his customer service and understanding 👍👍👍

Excellent customer service and the usual high standards Enterprise always give to their customers.

The service I received from Drilon was exceptional. We had a courtesy car arranged for us very late at night following a breakdown and were up against the clock trying to arrange collecting a vehicle and getting us back on our way. Drilon was sympathetic, communicative and incredibly helpful. Nothing seemed like too big an ask and he very kindly stayed behind after his shift had ended to ensure we had the car and were all set to finish our journey. I’m incredibly grateful and could not overstate how impressed I am with the level of service. Drilon is a fantastic ambassador and a credit to the business.

I rented a vehicle in August 2020. I arrived to the location at my scheduled time (with many luggage at the heatwave in august 2020) - only to be informed that the vehicle I reserved was not there. After a long discussion the guy gave me an other vehicle - naturally the a higher price. But the "best" thing is, after the hire time they want money for supposedly damage of the glowbox (195 Pound!). There was´nt a damage! NEVER AGAIN Enterprise! Supplement: After a repeated correspondence with several units Enterprise gave me now a refund. They accepted that the reason for the damage was not my behavior. But the problem with the missing car that I have booked is remains - therefore I can not give 5 stars.

Book a medium sized luxury car then they tell you it’s not available and switch you to a small budget car. Evasive and rude service. Avoid!

I rented a vehicle in October 2019. I arrived to the location at my scheduled time only to be informed that the vehicle I reserved was not there. And they were not certain when it would arrive that day. They offered me a partial refund for the inconvenience which at the time I thought was reasonable. It’s now February 2020 and I have yet to receive ANYTHING from Enterprise. Completely unacceptable. I’ve emailed them numerous time, emailed the “care” email address which responded to people’s negative reviews. Nothing. When they mess up, they won’t honor their promises.

Great location, underground on Park Lane outside the congestion zone, fast, friendly and efficient staff. Best for middle to upmarket cars. National rental cars too, Emerald club is well worth it. I’ve rented over 20 times. Mercedes, Porsche, Mitsubishi PHEV SUV, Vauxhall Insignia.

No car available after booking. Waited a further 2 hours for a car to no avail. Eventually was made to sign up to the enterprise car club which cost a further £60 on top of my rental! Dropped off at dirty hybrid car (totally unsuitable for long journeys) with no explanation on how to use it. 5 hours of my life gone and still chasing a refund!

Don't bother renting from these clowns. I was late by 15 minutes because the Central line was severely delayed so i had to make alternative travel arrangements, i tried to call, but no one picks up, i tried the online conversation tool but no one answered. At 6pm it's time to head home without a minute to spare and that's what they done without a care in the world. I'd never rent from them again. Customer service is non existent.

Great service, easy to find and reserve. The manager Dawn who helped us was very accommodating and found us the type of car we were looking to rent for a long weekend away. There was a minor delay caused last minute by another customer returning the car to a different location( to be clear not an enterprise error) but she was able to find us a suitable replacement very quickly and also provided appropriate resolution for very little inconvenience caused. Communication during the entire experience was excellent and clear with regular follow ups to prior reservation and after booking and return. Would most definitely recommend this branch of enterprise. Overall a 5starvery well managed experience. We would happily rent again and recommend family and friends.

I'm a big fan of Enterprise. The company has stains in great locations and their rates are affordable with a great selection of cars in each of their tariffs. Park lane is in a great location. I'm sure you do pay a premium for this but it's a helpful place with helpful staff.

Clear carpal a lot of spaces

I found these guys through alamo car rental. They had great prices to rent a car for a day (24 hours). We found the address on Google maps but it was wrong.bI called and they explained me how to get there. It was in the marble Arch Q Park. If you enter Hyde Park near the marble Arch. You will see a small sign with Q Park and a staircase down into the garage. If you call at the door they will pick you up. When we got there they were so nice and polite! And for a nice price we got a fully insured car, which was maybe a few months old. They told us that we were just outside the payzone off London. So we could easily exit London, but if we wanted to go to the center we had to pay 12 pounds. They explained everything about the car and I was prepared to go for a drive. When we returned the car they were curious where we went. When we told our story they were sincerely happy for us. They checked the car and deposit our money back on our accounts. We were really happy with the service and the car and if I ever come back to London and need a car. I will definitely stop by again!!!

Really happy with my experience there .

Rental car companies rarely impress but this one defines new lows. Firstly it is quite hard to find, very limited signs once in the garage but more important than that, service was slow. Once the car was ready to be inspected, some paint was chipped but was told that this wasn't damage though i was expecting this to become damage on return. The most annoying part of the rental here was that the tank came filled to quarter....not only did that mean it had to be filled up sooner than it should have but also it was hard to judge how much fuel to put in for return without overpaying.

Very bad

Fantastic service from Amos and Dawn at Park Lane after I'd mistakenly ordered a car with the wrong transmission. Instead of telling me to put up with it (which is what some car hire places would have done), they quickly located a replacement car in a nearby branch and then lent me a car to drive there - and they escorted me there just to make sure everything went smoothly too. Great service, great atittude, great people - I'm certain to rent from them again.

AVOID THIS BRANCH LIKE THE PLAGUE, THEY ARE PREJUDICIAL AND DISCRIMINATE FOR NO REASON. VERY BAD CUSTOMER SERVICE AND VERY BAD ATTITUDE IF YOU HIRE A VEHICLE FROM THEM AND IF THEY CANT GET HOLD OF YOU THEY WILL REPORT THE CAR STOLEN! EVEN WHEN I SETTLED THE BILL AND KEPT IN COMMUNICATION THEY BLACKLISTED ME FROM HIRING FOR NO REASON. IF YOU'RE UNFORTUNATE ENOUGH TO DEAL WITH MATT OR SOPHIE TAKE HEED ENSURING TO DOUBLE CHECK THE CAR AND THE PAPERWORK.

Worse car hire. They don't accept debit card.

Incredibly friendly staff and great service. While one person was taking care of the paperwork another one was already bringing the van. Very efficient! I was out in 10 minutes, including checking for damages and so on. Best car hire I have been to so far in the UK.

Great service, car ready on time and made the checkout process easy. Car was hastily cleaned, as some of the outside was still very dirty, and inside had a nauseating smell. I would think that atypical though.

駐車場の最深部にあります。

When I arrived I asked if I could upgrade to a bigger car because it was smaller than the one I thought I had booked. They had no other vehicles available at all. Then I was given the car with an empty tank, I barely made to a petrol station to fill up. Then when I returned the vehicle there was damage to one tire, I was charged 200 GBP. I have heard nothing back and its been 6 days. To replace the entire tire is only 45GBP.

Always helpful friendly and efficient.

The car was delivered late and I was offered a 10 seater which is totally impractical. Eventually I received a more suitable SUV. On collection day I called Enterprise informing them that the car was ready to be collected - I was told I would receive a phone call, I never received one that day or the following day. I called Enterprise on day 3 asking why they had not collected and they tried to blame me which was totally unacceptable. It ended with Enterprise guaranteeing that the car would be collected today...it's now 10pm and the car has not been collected. Terrible, terrible service!!!

I booked a car from their website and everything was okay. The car that I booked waited me in front of their office, clean with full tank.

Jordan processed my pick up which was fast and very smooth. He did this with a personable approach which was refreshing particularly in London. Dropping of the car, the agent this time was Owa who demonstrated the same level of professionalism and personality. I know where I am going if I need to rent a car again. Simply awesome.

Aaron McLaughlin turned a hot, hectic, frustrating day into a positive experience. He was pleasant and helpful. His cordial conduct and genuine concern were above and beyond the call of duty and of most car-rental folks, and we have encountered many.