Optama Ltd

Prompt service, installation went smoothly and they are quick to respond to any issues. Happy with my new heating system

Received brilliant service from the team at Optama, fast, efficient and clean installs of loft insulation, replacement electric heating and new solar system. I was kept up to date throughout the whole process via phone, sms and email. Very happy.

A whole team working great together. We were impressed from the initial consultation to the final dismantling of the scaffolding a couple of days after our solar panels were fitted. Optama's efficiency and customer care, communication and after service heartily recommended. And at an excellent cost as well.

Optama have just completed a total overhaul of our home energy equipment and we couldn't be happier. Solar panels, radiators throughout, a new heatpump, vents, loft insulation.... all done with incredible effectiveness by a fabulous group of workmen - the hardest working collection of people I've seen in a long time. Professional, efficient and each skilled in their own field. Not forgetting the admin/office staff who kept us informed at every stage and who have been very, very responsive to queries. This is what an excellent company looks like - and we can't recommend them highly enough.

I contacted Optama in Scotland for ECO4 home insulation and new electric storage heaters. Everything went smoothly and the installation process including solar panels, plastering and replacement electricals was done quickly and efficiently by skilled, friendly staff. Importantly for me (I have lung health issues and I'm over 70), the various tradesmen cleaned up after themselves carefully and the team that turned up to take away the 'rubbish' including the old heaters and insulation waste were great, even sweeping my driveway. The Optama team at head office were great, too. Responses to calls and emails were fast and efficient. I'd recommend the company.

Excellent service quick response clean and tidy workers from start to finish and great customer service

From being to the end what a fantastic company. Quick efficient and helpful and the lads from the 2 plumbers to the lad that fitted the insulation to the team that fitted my solar panels, they were neat tidy and helpful and nothing was to much bother to explain or demonstrate how thing worked. Including the women in the office who continually were checking I was happy with how things were going ans answering any questions I might have. Can not recommend this company highly enough.

Overall I was pleased with the work Optama carried out. They fitted Air Heat Source heating and solar panels. Any problems were sorted quickly and efficiently. I would like to thank the office employees for being understanding and helpful. I will be employing you again when the Air Heat Source is due for a service.

Had difficulty using the computer side of this as we are not great with technology, ask for help if you need to.

Good

Just had a full system comprising air source heat pump, solar panels and insulation installed in my old, rambling 6 bedroomed house, a house which is now warm and cosy. I cannot commend Optama highly enough for all their splendid customer care from first contact to surveying, installation, final commissioning and handover. The whole Optama team of engineers, plumbers, electricians, etc., were cheerful, helpful, professional and extremely hard-working from start to finish. Any queries I had were always responded to immediately by Brian who ensured I was happy at every stage of what was a complex installation. Based on my experience I would recommend Optama unreservedly to anyone contemplating the move to a greener heating set-up.

Great workmen working to 6oclock at night to get job done not forgetting Eddy the joiner nothing a bother to him

Installed boiler and heating system. Great team. From Cheryl in the office to John and David who fitted the system. Everything went straight forward and was finished in the time frame they said it would be.

Had loft and wall insulation ..air source heat pump heating and solar panels installed the last few weeks .brilliant company every member or the team were efficient...project managed perfectly communication on the ball all the team were lovely and helpful and professional .they made the experience as less stressful as possible. Would highly recommend. Tha ls so much optama and the whole team for all the hard work and makeing the house nice and toasty 💥💥

Great company and very happy with air source heating that they installed

Great product and fantastic team. Good communication and aftersales. Definitely worth contacting if you need solar or a heat pump.

Delighted with Optama Fast , efficient, knowledgeable , friendly team . We had roof space insulation, heat pump installation and solar panel installation . This transformed a very cold old farmhouse into a very cosy home . Absolutely no complaints . A very positive experience all round with Optama

Great customer service from the start, Cheryl, Callum and William all doing their best to get any enquires/answers we had. We live in an old stone cottage so an ideal project for the full system. The subcontractors we had were very professional and though there was the odd hiccup, the system is up and running smoothly. Many thanks to all involved.

We now have had our solar panels installed for about two months and are absolutely delighted. Right from the word go Andy the surveyor gave me confidence Optama knew what they are doing. The process took longer than planned but that was down to getting the licence to connect to the grid. The guys who installed were brilliant. Courteous and efficient they worked hard in very hot weather without complaint. They left everything tidy and communicated well throughout the process. Our gas boiler has been switched off since the installation and our energy consumption from the grid has clunked down. We have an electric car so feeding it from the panels means the only reason we go to the petrol station is to buy milk and bread ! No regrets and I would have no hesitation recommending Optama..

So far, so good from Optama. We've had the air source heat pump, and await the solar panels. Doing our best to lessen our carbon footprint.

Excellent installation experience! Everything on the install day went smoothly. Really pleased with the quality of the installation - the panels looks great and the electrical wiring is very neat. Have a mixed experience with Optama customer service, it took over 5 months from me informing Optama that I had an approved loan offer from Home Energy Scotland to the installation actually happening. During that period I had promises of install dates that never came to fruition, e-mails and phone calls that were never returned, etc. However, Optama have recently hired Jonathan and suddenly everything is working like clockwork and communication is great. Fantastic job Jonathan and installation team - thanks for all your hard work!

You'll notice the common theme in the negative reviews is communication. We commissioned Optama for an ASHP and central heating system as well as a Solar array and battery. On commissioning both projects we were left in the dark about the majority of the project details unless chasing them. There was almost no consultation. Communication is a real weakness unless you get escalated to Brian. When they installed the heatpump there was an issue which caused it to freeze during installation. While this was out of their control we had to force them to acknowledge that this had put us out on the coldest night of the year. Overall the quality of the finish was rushed and they left a mess. This was nothing compared to the solar panel drama. I'm now reliably informed they should have been required to disclose any subcontractors they hired. Obviously choosing from the cheapest they hired a team of young people working without safety equipment. This destroyed my roof, and then my loft and kids bedroom when the rain came in. While they did eventually accept liability for this getting them to complete rectification works was an uphill battle. Now the dust has settled with the insurance and all the repairs and eventually after months getting the paperwork and documentation for just one of the projects (others still outstanding at time of review) I can say that I don't feel I would recommend them despite knocking £600 off the price tag for all the inconvenience.

Optama has done a great job in installing solar panels and battery system . Starting with Andy, Who did the survey and explained the entire installation process . Then the installation team who arrived on the promised day and completed all the work in good standard , Finally office staff Cheryl who helped me with all the post installation documents/paperwork/certificates/warranty docs. Overall I am very happy with their service , I hope they continue to provide the same level of customer service throughout the warranty period , which is were majority of company fails to do.

We had a heat pump installed in East Lothian by Steven and team back in January 2023. The install took 2 days and that included removing old boiler and changing 4 radiators. This was on microbore pipe as well but everything went really well and the pump is working amazingly well and costs us very little to run. Work was very good and efficient and some initial queries have been responded too post install. The unit was a 5kW Vaillant unit on a 4 year old home with solar and home battery in place already. Would strongly recommend Steven and team.

From survey to completion in less than 3 weeks . And this was new heating interior insulation also solar panels and plastering. I could not be more happy .

Very nice professional team, good workmanship fast work. ten days to do solar panels, air pump, insulation replaster, electric installation, very happy customer

Got new air source heating, internal wall insulation and solar panels put in last week by Optama and must say that I am delighted with all aspects of the job From first contact to sign off we found this company to be very professional and helpful in all manners, We would have no problem in recommending or using this company again in the future

I first contacted Optama in February 2023 regarding installation of solar panels; the team at Optama were very efficient from first point of contact through to installation and after sales queries I had. The panels look great and I paid an additional cost for bird skirting which gives a really nice finish. I would definitely recommend adding the bird skirting on to your quote! I would not hesitate to use this company and have recommended their services to other friends and family.

I had signed with this company given advance 25%, then installation dates given and changed so many times, seems like lies, then when asked for refund again said processed, but it was a lie, contacted my credit card to get my money back.

I am going to stick to the facts of the timeline and let people make up their own mind why I gave this rating. 20 Oct 22. Solar PV and battery order placed. 19 Dec 22. Home Energy Scotland funding approved. Optama were informed. 12th Jan 23. HES loan was fully in place with all paperwork complete. Optama were informed. 20th Jan. I chased up my email from 12th as had no contact. First Install date was given as 1st Feb. 23-30 Jan. Failed to carry out installation survey several times with no communication when not turning up. 30 Jan. Eventually had a video call on same day as 3rd attempt at in person meeting. Was then told agreed batteries and invertor would be changed. 31 Jan. I rejected the change in equipment. Was told on the phone the original equipment could be installed the following week. 6 Feb. I emailed to check when it would be installed. 7 Feb. I chased email due of lack of response. Was told they were chasing supplier and there were supply issues. 20 Feb. I chased due to lack of contact. Was told 17 Mar for install. 10 Mar. I emailed to check it was going ahead. 14 Mar. I chased due to lack of response to be told of a delay of a week due to weather. 20 Mar. I emailed to check when install would be that week. 21 Mar. Received reply and was told that supplier had let them down. (Why was the equipment only being ordered this late. Should it not have been ordered for 17 Mar??) 21 Mar. I emailed to summarise delays and set a deadline install date of 31st March. 22 Mar. Was told they would aim for this. 30 Mar. I emailed to check what was happening as had no contact. Received email that they wanted to come and see me to work out a plan. I offered times on the next 3 working days. NO attempt was made by Optama to set a date or time for meeting. 4 Apr. I emailed to cancel the order. I received no response. 5 Apr. I emailed again requesting an immediate response. Our deposit was refunded by the end of the day.

Got solar panels and 2 batteries fitted by Optama last year, Price was reasonable and the install went exactly as explained. Great Service guys 5 Stars!👍

We had someone come for an evaluation- took just over an hour and then.. absolute crickets. We have followed up numerous times over weeks and weeks. Rang for the last and final time today to be told 'let me call you back with the info' and never recieved the call. If you don't want to do the job or give us a quote, that's fine, just have the courtesy to let us know. This is my busiest time of year work-wise and we could have really done without the hour long meeting if you were just going to waste our time.

What was the point? I had made contact with Optam via Instagram and they were very prompt at responding and booking a home visit to evaluate our property. Though that is where any form of service stopped. The representative Linda Douglas called me first thing to move my appointment to the afternoon which I said was fine but I had work at 4:30 pm. So we agreed on 3:30 pm as it should only take 30 minutes. She also confirmed what product I was looking for and had completely the wrong information. She had all the information for a hybrid boiler when I had made it very clear to the person we were looking for information on air heat source pumps. She ended io being 30 minutes late. She called me for directions and kept me on the phone for over 10 minutes talking rubbish and not listening to the directions I was giving her. When she did eventually arrive she waffled on about absolute rubbish unrelated to the reason for her visit. I received no information on heat source pumps. I received a “plucked out the air “ figure of £45k. I was informed that the government backing wouldn't make a dent in the cost of the heat source pump. She said that she would email me an accurate quote, funding options and information on air heat source pumps. And finally, I was late for work as she left at 4:25 pm. To this date, I have received nothing and it's been over two weeks now! I strongly recommend that if you are looking for any form of boiler upgrades you avoid this company as they are severely lacking in knowledge and other competencies.

Kenny and his team did a great Job installing our Air Source heat pump !

I recently had a central heating service carried out by Robert ,very efficient and courteous Thank you Ricky Scoular