PowerNaturally LTD

Power Naturally fitted, to our 4 bed house, 6 solar panels, 9kWh of battery, a cut over in case of a power cut and a Zappi car charger last November. The installation was not straightforward and required coordination with other contractors. The resulting system has now been operating for just under a year and is excellent. I would highly recommend Power Naturally. The system is scaled about right for the house, despite the limitations on the roof space available for solar panels. Power Naturally have kept in contact and monitored the system. As a result, under their advice, I am now considering increasing our battery capacity to just under 14kWh. The one thing I would highlight is that when you put such a system into an older property and it requires upgrading from a fuse box to RCDs you do uncover issues. Power Naturally dealt without fuss with those apparent at the time of installation. But other RCD related issues, totally unrelated to the Power Naturally installation can come to light months/years later (e.g. in very wet weather if you have wiring below a suspended floor). But don't let that put you off.

I have worked with power naturally on several projects ranging in various sizes, I find them to be very professional, organised & knowledgeable.

Excellent service through out the whole install and Darren could not have been more helpful and understanding. Needless to say the whole team at PN have been excellent and thank you Chris at HQ!

I have been working with PowerNaturally for more than 8 years with my building company and have always received the service and attention required to satisfy my clients. I have also used the team at PowerNaturally to install my very own ASHP and couldn't be happier. I'm particularly happy with the ease of initial paper work to ensure we were grant compliant, also particularly happy with the after care given to all our clients. Takes a lot of our plate.

We have used Power Naturally on several occasions now and they have been excellent from start to finish. Great communication and very professional everytime. Would highly recommend.

Power Naturally installed both a 24kW Ground Source Heat Pump and two separate solar arrays totalling 15kW over a few years. They are a very capable company and were able to apply for all the permissions and integrate both types of renewable energy.

Levey Construction used Power naturally on a residential job in Candforfd Cliffs. They designed, supplied & installed the full M&E package. From the design of the systems all the way through to the commissiong they were great and wouldn't hesitate on using them on future projects. Its was easy to use one single company for all the different technologies. .

PowerNaturally installed an EV charger at my home, and I was very pleased with the service. Chris, the engineer was professional, knowledgeable and explained how everything worked clearly. The installation was completed neatly, and the charger has worked perfectly since. I would happily recommend PowerNaturally to anyone looking for a reliable EV charger installer in Dorset.

We have just had our Air Source Heat Pump and cylinder replaced by Power Naturally. Their service from the first visit by Edd to the last by Darren was exemplary. Everything was explained clearly at each stage. A particular shout-out to the installation team who had to work during the heatwave yet never complained and were a pleasure to have around. We've just completed the formal handover. An easy to read instruction booklet was provided and a comprehensive demonstration of the control board was also given. We would highly recommend Power Naturally.

Four years ago, after significant research, we employed Power Naturally to instal our solar panels, heat source pump, and replace our single radiators with double ones. This all went smoothly. Power Naturally make it easy to communicate with them, and we have been impressed with the after sales service provided by Liz and Rob together with the Power Naturally technicians who carry out the annual servicing. Recently as part of the Government mandatory scheme 'Digital Voice' we had to exchange our Wi-Fi hub. Although the Open Reach engineer successfully paired the new system with our security network, this was not the case with our inverter, solar generating app and heating/hot water app. Despite following the instructions of BT, we were referred by them to our providers. Rob provided 'WhatsApp' support and their young, professional, smart, and articulate engineer, Connor, persevered and rectified the issues. We are grateful to Power Naturally for all their support and are pleased our research led us to employing them. Thank you. Terry

PowerNaturally installed/commissioned multiple bits of M&E in our new build house. This included ground based solar, batteries, heat pumps, UFH and MVHR throughout. They were a pleasure to work with and always happy to discuss options, spec and the status of the ongoing project. They were professional and patient with all the challenges that arose during the course of the project. The team are fantastic, special thanks to Edd, Chris and Chelsea.

PowerNaturally is a company that really delivers. They have installed our Ground Source Heat Pump, added to our existing heating and hot water system and are currently installing our solar panels. Their communication is prompt and clear, explaining information in an easy to understand format and giving a range of options at the planning stage. The delivery and execution of the work is to a high standard, unobtrusive and efficient. The attention to detail on admin is comprehensive and the follow up service is timely and responsive. I would recommend PowerNaturally without hesitation as a company to engage with if you are considering renewable energy projects in your home.

We have used PowerNaturally to install a ground source heat pump, MVHR, batteries and solar panels. The system is excellent and meets all expectations. PowerNatually are knowledgeable and supportive throughout the whole journey.

Carried out work to high standards on many projects I have been involved with.

Power Naturally installed a heat pump and underfloor heating for us at a property in Cranborne. They were very professional and the fitters on site worked alongside our other trades on site. They completed an excellent installation. Overall very pleased. Jonathan Morris Construction Ltd.

My wife and I highly recommend Power Naturally. who fitted our replacement heat pump and associated tanks etc. We could not fault their professionalism, expertise, workmanship, reliability and responsiveness (even in a crisis over the Christmas period). They are a delightful team who are comfortable to deal with, know what they are doing and do it well. We also praise their infinite patience with our queries to which they always responded without delay.

Fantastic work and service from Powernaturally! The entire team was very professional and did a great job installing the entire system

We originally had a air source heat pump installed by Power Naturally 12 years ago and the system works very well with our underfloor heating, trouble free and the regular servicing carried out by very efficient staff. We have now added, into our original system, solar panels, car charging and battery storage and the two engineers, who linked it into the old system were incredibly efficient and knowledgeable. Thank you to all the PN engineers and office staff including Connor, Chris, Edd, Liz and Chelsea

The whole team at Power Naturally, were exceptional. The service we received was above and beyond. Our home is fully installed with all the latest technology and works like a dream. A huge shout out to Ed the engineer, Chris in sales and Elise who is the most efficient human on earth. Thank you all.

PowerNaturally were contracted to supply and install an Air Source Heat Pump allied to underfloor heating downstairs and radiators upstairs. They provided a detailed description of their proposed installation together with a competitive quote.Their engineers always arrived when scheduled and were very helpful in explaining what they were doing. This was useful for me as I had no knowledge of heat pump systems. Once the system was up and running an engineer came to hand over the system to me. He was extremely helpful and took time to explain how the various parts of the system interacted. I have been very pleased with the system, although it is important to understand that the house must be suitable for a heat pump to be effective. My house was essentially a new build with up to date insulation and underfloor heating; both essential for efficient heat pump operation. I would certainly recommend PowerNaturally both for their expertise and customer service.

Very professional prompt service

Excellent technical support from Ed who went above and beyond sorting out the issue with our heating system. Prompt and friendly service. Thank you!

Ed, who did the handover, was first class. Informative, relevant and a credit to Power naturally.

Would prefer to mark this with 4.75 instead of 5 stars if that was possible. PN's service and support has been exemplary over the years, except for just one hick up in March with one of their electricians who has failed to get in touch with me. Also there has been no follow up on the original enquiry from PN management.

Very friendly and helpful guys! 100% recommend

We are very pleased with the air source heating and mechanical ventilation systems installed by Powernaturally. Their contractors were respectful of the environment. When we had teething issues after installation, these were dealt with quickly and successfully in a very positive manner. We would highly recommend Powernaturally Ltd.

Very knowledgeable. Supplied a total energy solution for our house build. Definitely recommend this company.

Power naturally have been excellent from beginning to end. They have completed the work on time, on budget and to a higher standard than i could have expected. I cannot recommend them highly enough.

Excellent service!!! Kept me updated through whole process from purchase to installation, very reliable and professional

Fantastic service. Paul's technical expertise is second to none. Amazing information on system installations. Really helpful across the board.

Power naturally were recommended to my partner to install an air source pump for our new build home.Friendly service and good installation, Valencia helped us secure the heat pump grant without issues.Thank you team.

I have been very impressed by Power naturally. They installed a large, 33kW GSP at our house, they did everything they said they would do and have been really helpful ever since with advice and help with learning how to use and configure it. They really care about their customers and I am very glad that I chose them. The staff are really friendly and helpful, communications are good and I feel looked after. I highly recommend this company.

A very professional and aproachable firm who see customer service as extremely important.

First class installation. Very neat work. Ed was super efficient !

Power naturally were recommended to me by my architect for a new/self-build project just completed this year. I went to them for my air source heat pump, solar panels and EV charger. Having seen a couple of average reviews, along with a general scepticism of renewable companies anyway (despite being a builder myself, this is still an area I know little about), I have been pleasantly surprised by the professionalism of this company. They have a good size team, and we’re always very quick to respond and deal with any relevant issues etc. They weren’t shy when it came to site visits, and always gave me confidence that they were here to help, and to do things properly. I would absolutely recommend using power naturally-especially if you were thinking of adding multiple renewable technologies- as having them oversee this whole area took away a lot of stress. Patrick, Bournemouth.

Months ago we contacted Power naturally for a quotation to replace a heat pump, despite making a follow up call during which we were told of staff shortages or illness we have heard nothing. We agree with other contributors about the poor customer service….which to be frank is non existent! Fortunately there are other specialist providers one of whom made a site visit, submitted a quotation which we have accepted.

Nutshell review: very good design/setup/installation...but the customer service and after-sales experience leaves much to be desired. In detail: we had ASHP, UFH to three floors and a MVHR system designed and fitted to a new-build house. Installation and issues during installation were all dealt with by the builder, so from my perspective all seemed pretty smooth. One aspect I didn't understand at the beginning is that PowerNaturally get the builder's plumbers and electricians to fit much of the kit. System seemed to work brilliantly post commission, but then discovered there was constant heat demand. They came pretty quick to resolve this. However, from here on I struggled to get them to engage. Asked for a solar quote in Feb 22. After a dozen nags, I got a survey in September, and required half a dozen nags to finally get the quote through in April 23!! More pertinently, there were issues with towel rail activation and maintenance of temperature on our middle floor, and this took a couple of visits to resolve...but it took numerous emails to get them here each time. There are bound to be minor issues and tweaks required in a system this complex. However, the after-sales attitude to customers means there's no way they will be getting the solar business. Shame, as the people are lovely...it is just their processes and, I suspect, taking on too much business.

Professional service from knowledgeable team who assisted us throughout the whole process from quote to installation completion. The company installed our heat pump, new underfloor heating and solar panels – all under one umbrella. We would highly recommend PowerNaturally to anyone local who is interested in renewables. Thank you team!

I would highly recommend PowerNaturally. We had an air source heat pump installed a couple of weeks ago and the team were outstanding. Any mess made was kept to a minimum and cleared away at the end of every the day. They worked until the job were finished, fantastic. Nothing was to much trouble for the office staff they were very polite and helpful. As for the heat pump, it’s a game changer! I have always had a gas boiler, so was dubious about having an air source at first. I needn’t have worried the result is amazing, plenty of hot water and although we have radiators the house is lovely and warm and the heat is more consistent. Also, now it’s a pressurised system our showers and taps have more power. Thanks PowerNaturally for a good job well done👍

Sadly we never got going. After forgetting to send us the paper work in April, with a suggested start date end of October 2021, we had to ask for it when we realised in late October that nothing had arrived. It was sent but contained so many mistakes we had to request a rewritten version. This arrived, still incorrect, with only answering two of our five queries. I then phoned the engineer and office person, only to be told we had been put to the back of the queue so might miss out on the more advantageous RHI scheme. At this point we went to another local company, who understood why we wanted the installation before March 2022. It was installed in December 2021, is up and running, and brilliant. Bad show, Power Naturally, all we got from you was inefficiency and poor advice (ie, we might be able to get an exemption from having cavity wall insulation due to age of house -wrong-). Very poor performance.

I thought PowerNaturally Ltd was a professional company when I first contacted them, but I ended up chasing them for appointments, quotes, responses. Unresponsive and unprofessional company, which I wouldn't recommend to anyone.

Alas a well meaning company but does it deliver ? My experience is NO. Visit 1 sales - one hour late with no apologies although three minutes drive from last appointment.. Visit 2 cancelled Visit three - One and a half hours late with baffled salesman who apparently instructed the office to instruct me he would be late. Apologies from the office did not match the Salesman's explanation, nor did it stack up with my phone records. Yep - if that it where the Sales are - would you want an installation. Well I will not.

PowerNaturally installed an air source heat pump system for our house renovation. They were very professional and service minded all the way, delivered what they promised and I couldn't be happier with the end result. Highly recommended!