Heatshield Ltd
4.1(18)Crewe • OZEV authorised installer




About
Heatshield Ltd is based in Crewe and has been trading since 2002, covering Staffordshire. They install EV chargers, boilers, water heaters, gas cookers and hobs, and gas fires, and they also repair and replace hot water cylinders, service gas fires and provide landlord gas safety certificates. They offer free quotes and carry out landlord work. They are listed with OZEV as an installer.
Services
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Hot water cylinder repair and replacement
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Water heater installation
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Gas cooker and hob installation
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Gas fire installation and service
Reviews
4.1
Several reviewers say Heatshield Ltd responds promptly, with some reporting same-day or next-day visits. Reviewers also describe staff as polite, helpful and tidy, and say they keep customers updated. Others report being charged what they considered a fair or competitive price, though one reviewer called a shower pump quote disproportionate and felt it tried to take advantage. Three reviewers raise serious concerns: one says they paid up front to what turned out to be a middleman, another reports a thermostat that never worked and poor aftercare, and a third says an elderly customer was told a boiler was obsolete when the manufacturer said it was not.
Absolutely amazing service i have never met a business so reactive. They arrive when they say they will, they repair what they say they will and they usual have someone to come out within 24 hours which in todays world is unusual! Thankyou Jo
Excellent company with consistently brilliant customer service. I’ve used Heatshield several times now and they always respond quickly, keep me updated, and deliver exactly what they promise. On the one occasion something wasn’t quite right, they came out the very next day and resolved it. Their pricing is very competitive as well. I would highly recommend them.
Phoned what was described as a local plumber, paid over £ 150 .00 up front only to find out that they act as midde men ,the plumbers who turned up were not the company I phoned . rip of merchants. Ask if heatshield before paying anything up front .SCAMMERS
Very disappointed with the service from Heatshield. I paid for a thermostat installation that never worked from day one. When I raised the issue, I was told to check the manual, and no proper follow-up or inspection was carried As a result, I was forced to manually turn my radiators on and off for over a year, completely defeating the purpose of having a thermostat installed. The issue was only identified recently when I had to hire a qualified third party electrician to install a new thermostat. It was discovered that the original installer had failed to connect the thermostat to the correct receiver. The boiler has two receivers (one on the wall and one attached to the boiler), and it had been connected incorrectly, meaning it could never have worked. Proper checks and testing were clearly not carried out. I raised the matter verbally on 27/11/2024, but no solution was offered. The company has since stated that there was no written complaint, despite the issue being communicated at the time. Based on my experience, I cannot recommend this company due to the poor installation, lack of aftercare, and failure to take responsibility. And I have had to cover additional costs to fix their mistake. Would not recommend based on my experience . (This response sets out our final position. No further correspondence will be entered into regarding this matter). This was the response from Heatshield
Liars, told an elderly customer her boiler was obsolete trying to con her into getting a new boiler. The boiler is not obsolete after speaking to the manufacturer and has now been repaired directly through a company recommended via the manufacturer. Be aware or get a second an opinion before going through these.
Ben and Riley came out to have a look at an issue that others couldn’t figure out. It was a very weird issue with my ceiling lights that kept tripping the breaker that’s hard to diagnose but Ben and Riley got to work very quickly and were very open, honest and great to talk to while they fixed the issue promptly. Many thanks to these chaps who gave a fantastic service. Would definitely recommend.
Very prompt response after my phone call, clean and tidy and a very reasonable bill Would not hesitate to recommend to others.
I always use Heatshield for all my gas heating & electrical requirements, totally reliable, professional and courteous staff.
Really good service, multiple staff came on different occasions all of them were really helpful, very tidy and efficient
Rich and Reece solved our boiler problem, both of them were great and made sure we had running hot water before they left. Did take a while for heatshield themselves to resolve the issue, and I did have to ring twice to try and get things moving as I’d heard nothing which delayed the process of us getting hot water back. This is by no means reece and rich’s fault, they did a fantastic job and were super polite, easy to talk to and provided a great service. Five star review simply for them pair.
Great service Don't charge the earth Answered questions on Saturday night when there was a problem. Round on Monday to sort it out Final price very good. Been with them 5+ years.
My shower pump was broken and just needed replacing. They quoted £700 without VAT including parts, so roughly £840 total. I decided then to replace the pump myself, bought a new equivalent pump for £160, which took me and friends less than an hour to install. This means I would have paid more than £600 in labor for a plumber who would have done the job in less time. I rejected the disproportionate quote and I'm being charged for the call-out. They did tell me there was a charge but I would have accepted any honest quote, which would have absorbed this. The utter discrepancy between the required work and the quote price does make me feel like they tried to take advantage of me
Four new radiators fitters all good, the plummer hit some snags explained to me and sorted out! Wish the original radiators had been fitted by them ! Had a issue the next ,sort promptly and kindly. Can recommend, which I'm not always quick to do !!
Highly Recommend for Gas Safety and Electrical safety standards checks. Will use again.
Wonderful, no other word! We have had several companies promising to call but not showing up. Mark came initially and quoted as arranged and today Garry fitted the new saniflo macerator again at time slot arranged. Highly recommended. Thank you, one delighted customer
Highly recommend this business. On Monday my boiler wasn't working, they came out same day, all radiators checked as well as boiler. The next morning we found a pipe in the wall was leaking. They came out same day and repaired. Swift response, plumber called Rich was very good, polite and friendly Good communication from the receptionist as well.
We've just had a full refit of are bathroom by heatshield we would highly recommended them to anyone Steve and his team We're professional and friendly they did a brilliant job my bathroom looks fantastic so thank you all Russ and Shirley
Could not recommend this business more highly. Prompt service, kept me advised throughout the process as parts were ordered. Arrived on time, cleaned up afterwards. All for a great price as well. Far and beyond the best plumbers I have used in the Crewe/Nantwich area. I will be using them for all my plumbing and heating needs in the future.
Area
Opening times
- Monday8:00 AM – 4:30 PM
- Tuesday8:00 AM – 4:30 PM
- Wednesday8:00 AM – 4:30 PM
- Thursday8:00 AM – 4:30 PM
- Friday8:00 AM – 4:30 PM
- SaturdayClosed
- SundayClosed
Additional information
- Incorporated 2002
- OZEV authorised installer
- Free quotes
- Landlord work
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Also available in Crewe
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