Rolec Services Ltd

We as a company order through rolec regularly, Karen is very helpful and nothing is an issue.

Had a technical issue and whilst I had to chase for a reply I was transferred to sales and spoke to Sharna who totally owned the problem right through to resolution - thank you Sharna!

We have recently used the services of Rolec to order parts for our campsite, the service we received from Sharna was excellent, she was always professional, friendly and very helpful. Highly recommend.

Rolec EV Chargers are great , service is perfect , you can call them and talk to someone , rather than other EV suppliers , all automated and lucky if they contact you , quality product , great aftersales service

Sharna was an absolute please to deal with. Extremely helpful, polite and professional. Excellent customer service.

Rolec installed our original holiday park infrastructure over 25 years ago and recently helped us to modernise some aspects of it. It has been a tricky task and I cannot thank Sharna enough for how helpful and proactive she has been in getting everything sorted for us.

Great experience with Rolec. Chloe is lovely and always helpful, and Emily is just as supportive and helpful. Great customer service from both of them. :)

Emily has been absolutely fantastic to work with. Her support, professionalism, and dedication are second to none. She consistently goes above and beyond to help, no matter the situation, and nothing ever seems too much trouble. Her knowledge, responsiveness, and genuine commitment to finding solutions make a real difference, and it’s clear she truly cares about supporting her customers. It’s a pleasure working with someone so reliable and proactive. Thank you, Emily, for all of your hard work and continued support it really doesn’t go unnoticed. You’re a real credit to Rolec.

Very helpful & prompt service would definitely use again.

I recently dealt with Karen Standley, Sales Support Executive in the Marina & Leisure Division, and I couldn't be happier with the service I received. Karen was incredibly helpful throughout the whole process. She responded promptly to my enquiries, kept me updated, and went above and beyond to make sure everything was dealt with efficiently. Nothing was too much trouble, and her friendly, professional approach made the experience straightforward from start to finish. Excellent customer service can be hard to find, but Karen is a real credit to the company. Thank you for all your help – it was very much appreciated. Highly recommended!

I visited the factory and had an excellent day learning about all things Rolec, very informative.

Attended 2 day Rolec training. Really great facility, awesome set up. Guided tour around the warehouse was awesome as we got to see the full step by step process of how the units are made and tested. The training delivered by Emily and Sacha really great. Fantastic people, know their product, and know their company really well and carry a wealth knowledge.

high quality EV charging station and friendly Awesome team

I've worked with a number of EV charger manufacturers over the years, but the support we receive from Rolec is on another level, and a huge part of that is a special thanks to Becky, one of their Business Development Manager. Rolec are incredibly lucky to have someone like Becky representing the business. If every company had a BDM like her, dealing with manufacturers would be an absolute pleasure. Nothing is ever too much trouble, she's a fountain of knowledge, and what Becky doesn't know about Rolec simply isn't worth knowing! What really sets her apart is her willingness to go the extra mile. She's always available to help us get projects over the line and is more than happy to speak directly with the customers to explain the back-office and software side of the chargers, something I've never experienced with any other BDM. That level of support gives both us and the customers real confidence. The Rolec products speak for themselves, but it's the people behind them, especially Becky and her team, that truly make the company stand out from the competition. Their professionalism, expertise and commitment to supporting installers day in, day out is second to none. A massive thank you from myself, Danny, and everyone at Aero. We genuinely appreciate everything you do, and I'm sure people like Becky are a big reason why Rolec continues to go from strength to strength over the last few years.

Chloe and Emily provide fantastic support couldn’t ask for any better. Feels good to continue working with them in the future.

Excellent training, very thorough. Emily and Sasho showed Confidence and Professionalism in their presentations

The support that has been provided to me and my company by both Chloe Wilson and Emily Holland has always been of the highest standard. They have been especially helpful in those instances where the matter in hand has not even been in their area of responsibility - this was very much appreciated.

Great product, great team, great service. Thanks to Emily Holland for her support!

Great service, Great product and a great team, Emily Holland has been a star with help and support, would highly recommend Emily and her team

Chloe and Emily are fantastic in there roles. All emails and customer liaison support is dealt with promptly and efficient.

We have been installing Rolec products for the past 4-5 years, and for the most part Emily has been our main contact that we have dealt with. Her enthusiasm and knowledge of the products always shows, and we really appreciate the effort she goes to, to ensure our projects run as smoothly as possible!

I purchased three Rolec electric vehicle chargers, Chloe and Emily provided comprehensive support during procurement and assisted with software installation. The service was excellent and the end customer expressed strong satisfaction."

I attended the two day Rolec training course. It was a well run course and full of information about EV charging, Rolec products and technical information including getting hands on with the products themselves. Many thanks to Emily and all the team at Rolec.

The customer service from Emily Holland at Rolec, along with the technical team, has been excellent. They sort any issues out very quickly and professionally, but with a friendly touch. We use them across our Motor Group at Drayton Motors.

Emily Holland has been an absolute pleasure to work with. She is always professional, friendly, and extremely helpful. Her communication is excellent, she responds quickly, and nothing is ever too much trouble. Emily goes above and beyond to ensure everything runs smoothly, making the whole process easy and stress-free. A real credit to Rolec – I would highly recommend working with her.

I've had a fantastic experience working with Rolec Services. The support and communication have been excellent throughout, making it a pleasure to work with them. A special mention to Emily Holland, Contractor Relations Manager, who has been incredibly helpful, responsive, and professional. Highly recommended!

We recently completed our Rolec Approved Installer training, and I would like to thank Emily for all of her support throughout the process. From arranging the training to answering our questions afterwards, Emily has been professional, knowledgeable and incredibly helpful. She made the whole process straightforward and ensured we had everything we needed to become confident in installing and supporting the Rolec product range. The training itself was well organised, informative and delivered to a high standard, giving our engineers the knowledge and confidence to provide the best possible service to our customers. Thank you, Emily, for all of your assistance. We look forward to continuing our partnership with Rolec and would highly recommend both the training and the support provided.

Working alongside ROLEC as a partner has been an absolute pleasure. Their fantastic range of products is thoughtfully designed with both installers and end users in mind, making every project straightforward and efficient. Combined with brilliant customer service and a super friendly, knowledgeable team, ROLEC consistently delivers an outstanding experience.

Emily Holland is 10 stars from me, efficient, gets things done, great customer service!

We’ve been working with Rolec for nearly 10years now and everyone there are like old friends. Emily has been a huge help to us over the years, she is always positive, friendly and helpful.

Great working with Emily Holland, Contractor Relations Manager at Rolec. Professional, responsive, and highly organised, she consistently goes above and beyond to support contractors and keep projects running smoothly. A real asset to the team.

The chargers are really reliable and have all the latest features. Emily couldn't be more approachable and will answer all the questions you have. I felt really supported and I highly recommend them.

We had a client who required a last-minute installation, and Emily Holland at Rolec went above and beyond to support us. She ensured everything we needed was delivered in a timely manner, which meant we were able to complete the installation smoothly and without any issues on site. We couldn't have done it without Emily's support.

As Director of Story Electrical & Sons, we install a lot of Rolec EV chargers for our clients across South Lincolnshire, so we're regularly in touch with the team for support. Emily Holland has been brilliant to deal with. Her product knowledge is first class — whatever technical question we throw at her, whether it's about charger configuration, compatibility, or installation specifics, she always has a clear and accurate answer straight away. It's obvious she really knows the Rolec range inside out. It makes a huge difference having someone like Emily on the other end of the phone who genuinely understands the technical side, rather than just reading from a script. It gives us, and in turn our customers, real confidence in the products we're installing. Highly recommend Rolec, and particularly Emily for anyone needing genuine technical expertise. Story Electrical & Sons Ltd

Been working with Rolec services for a few years now and I must say they have a fantastic support network for contactors and customers alike, responsive and informative. Emily is my account manager and always goes above and beyond to support us and if she can’t help she will find someone that can couldn’t be more grateful for her ongoing support. The products are all great quality and always built to a high standard from an electrician I would highly recommend.

We've worked with Rolec for a number of commercial EV charger installations, and the level of support we receive is second to none. A special mention has to go to Maya in the Sales Support team. Whether it's myself or one of our customers needing advice, information or assistance, Maya is always quick to respond, knowledgeable, and nothing is ever too much trouble. She consistently goes above and beyond to deliver outstanding customer service, which makes a real difference when you're out on site or supporting customers. As an installer, having a manufacturer that not only produces quality EV charging solutions but also backs them up with first-class technical and sales support is invaluable. It's this level of service that sets Rolec apart from the competition. Because of the excellent products and the outstanding support from people like Maya, we never hesitate to recommend Rolec to customers looking for commercial EV charging solutions. A huge thank you from myself, Danny, and the entire Aero team. Keep up the fantastic work!

We've had a fantastic experience working with the team at Rolec. As an approved installer, we've always found them to be professional, responsive, and genuinely committed to supporting their installer network. Emily Holland has been particularly helpful, providing excellent support whenever we've needed it. More recently, the project leads we've received from Emily and the wider team have been of a high quality and have already resulted in new business opportunities. It really demonstrates Rolec's commitment to helping installers grow, as well as supplying reliable EV charging solutions. The technical support, contractor relations, and overall service have been excellent throughout. We look forward to continuing our partnership with Rolec for many years to come and would highly recommend them to anyone looking for a dependable EV charging manufacturer and partner.

Rolec installed a complete new electric distribution system on our pontoons in March, removing all of the old bollards and cables in preparation for the work. The installation included a new distribution box on the shore along with four on the pontoons, all feeding power to 130 sockets on 41 bollards. The system is integrated with the MetPow app which gives customers total control of their electric use.

EDIT - This matter is not resolved at all. This is a dual outlet unit and only one outlet of the EV charger works. The faulty outlet keeps displaying an error code, every day the client needs to reset the whole unit. Sometimes it works, sometimes it doesn't….. As an installer, i’ve fitted over £20k worth of Rolec EV chargers. Every time there is an issue in the commissioning phase, it’s hugely over engineered and technical support never answer the phone. This is embarrassing as an installer when trying to set the clients up and is not cost effective. AVOID AT ALL COSTS! I never recommend Rolec but sometimes I can’t go against clients spec’s

I didn’t think that rolec would respond as I only required one ‘pay as you go’ EV charging solution for my holiday let but they called back & explained a couple of options. Perfect solution and affordable! Would highly recommend if you’re looking to setup an easy remotely managed paid for EV charger

We called Rolec as we had a issue with our electric at the marina. From start to finish the service was impeccable. We had a election on site within hours who had us back up and running in no time. Would highly recommend.

We visited the factory for a training day. I have to be honest, I wasn't really sure what to expect or if it was of any benefit before we got there. But I was so wrong. 3 of us went and we all agree it was an invaluable day, a lot of time and effort has been put into the day. It was nice to have a tour of the works and a presentation prior to the meeting and the training was great. it was easy going but also as in-depth as you wanted. Nothing was left unanswered and nothing was too much trouble. A lot of thought and work has gone into the training area. I feel our Trust is in very safe hands with Rolec for all our EV needs. Lovely people and a happy workplace, that's really noticeable. Oh and the Large T Shirt fitted just fine, I was right I didn't need the XL :-) Just to add since getting back to our own site today, we have added all the EV Chargers to the app, played about and put one of the units in test and ordered the plug in test module. WE have been given the knowledge to keep our site up and running.

Attended the excellent Rolec EV chargepoint training run by Allan Ross who had deep knowledge of the industry and Rolec's products. A really well constructed and delivered course.

I am customer of Rolex ev charger model "zura". I have complaints from the 1st week onwards. Now I am complete 2 years. In the beginning the complaint will rectify from their customer care. After 1year till now, every week the engineer visiting and changing parts and spending 2 hrs here. Now after each charging I have to call the rolec customer service. This machine is useless for me now. I cannot charge my car peacefully. If you put for charge, next day morning the machine get faulty and I can't use my car. I am fed up with this charger and the customer care. They almost changed inside the machine. But not ready to change this faulty machine. Last 6 months, I have 100 of calls to rolec customer services. Every week one day I have to take half day leave and wait for the engineer. So THINK twice before you buying Rolec EV Zura. God promise, my job is also in trouble because of taking unexpected leaves. Trust me. Don't buy Rolec EV.

Michael Langley's customer service is platinum coated

I Have just been on a two day Electric vehicle product training course at Rolec in Boston. Massive thanks to all the team (Allan Emily Laura & Sasho) who made us feel really welcome & were extremely informative. Looking forward to using some of their quality products in the future. Best Regards Dean

We had a wonderful and very useful two days on the 23rd and 24th. The training was extremely helpful and solved many issues for our company. I’ll 100% be coming back to continue improving my knowledge. Big thanks to Allen and Sasha for their support and guidance – highly recommended!

The Rolec UK team and led by Andy Beresford are always extremely supportive on all phases of our EV charging projects. Andy and his team provide very good customer support from the initial phases into the delivery and installation, always helpful with any issues that may come up whether technical, logistic or other. The excellent collaboration with Andy and the team helps us ensure our own clients’ requirements are fully supported from the early stages of the design, through to implementation and operation.

Another happy customer with the brilliant new EVO charger. Backup and support with Amba makes any information needs a doddle and with the 5yr warranty, complete piece of mind is standard. Also arguably one of the best looking charger IMO especially with the new meter cupboard installed. A big thank you to Steve for putting it on the wall for us. Where would we be without our specialist EV installers? ❤️🙌🏻

Multiple ongoing issues with 4 faulty charge outlets over several months, still not fixed. Very poor customer service - we have to regularly chase before any action is taken. We were recently told to do a 'hard reset' when the units fail (i.e. turn them off and on again). Surely Rolec, and their service partner JML group, can do better? It would appear not

was very helpful and quick responding time to make sure we had the right item

We deal regularly with the Onboarding team, Michael and the team are efficient and easy to deal with .Michael has over time has resolved many issues, and is always helpful .

An excellent course, learnt a lot, Allan, such a funny guy, makes learning really enjoyable. All the staff at Rolec were very friendly, always there to help. A guided tour of the factory was an unexpected bonus, surprised to see all the construction was being done by ladies, delicate work for delicate hands. Unfortunately, having pork sausage fingers I can appreciate their level of dexterity.

Very welcoming and take the time to go through anything you want to learn more about

Awful product. Yes it’s out of warranty but it’s hardly been used (I’d say no more than 15 times) and has been switch off for a year. Now doesn’t work. It’s getting ripped out and replaced. Avoid

I recently attended the training at the Rolec EV Training Centre and was thoroughly impressed with the entire experience. The facilities are modern and well-equipped, providing a hands-on learning environment that’s both practical and engaging. The instructors (Alan and Steve) were knowledgeable, approachable, and clearly experienced in the EV charging industry. They explained complex concepts in a clear, easy-to-understand manner, and were always available to answer questions. Whether you're new to EV installations or looking to expand your expertise, I highly recommend Rolec’s training courses. It’s clear they’re committed to raising industry standards and supporting professionals in the transition to electric mobility.

I rarely leave reviews but needs must ... in a bot driven age where customer service is fast disappearing (really, you know it!!) Rolec stands tall - support fixed my issue in a blink of an eye - thank you Gary!!

Michael from onboarding was great at assisting me with my query.

Had an issue with my home charger and the response was really refreshing, talked me through the problem and whilst couldn't be resolved arranged an engineer to attend and resolve. Great to see good customer service is still out there. Big thankyou to Piotr (not sure i have spelled right) did i great job over the phone. Thanks

Micheal from the Onboarding team was very responsive and helpful whilst commissioning and carrying out the handover process. Overall very impressive.

Big thank you to Amba, she has been very helpful over the last couple of weeks helping answer all my questions regarding their chargers and back office integration. Very professional service and has always been to fast to reply

Having installed many different chargers, we have today installed our first Rolec Dual Charger - installed like a dream so simple and whats even better is the commissioning. It literally took 5 minutes to commission. Amazing. The technical line are great aswell very informative and helpful

I was told that Banbury City centre had a marina for narrowboat visitors with electric points . I was thrilled to arrive with several available and moored up. It took a while to set up Berthvend on the app and add credit . Then it showed as a problem with a tripped breaker . This was the same for 4 of 6 of the machines. I sent an email and attempted to call the number given on the machines and email. No response for days. Then I was told it was a common fault and it would be corrected shortly. Next day I was told it was the councils responsibility not Rolec. I waited for 7 days for a response to my emails to the manager and was ignored. I looked on the website and read " providing your visitors with a seamless berth services provision ". A false claim. Along with " No need for engineers " as it's promised to be managed remotely. Again, false. Terrible customer service. Disappointed.

Fantastic service from countries top Charger manufacturer. As a company we have been installing Rolec chargers for over 10 years. We recently moved to their smart chargers without completing the training course. Lots of problems followed. Both Lucasz and Darren from their technical team have been fantastic, sorting out every problem till the customer was completely satisfied. So reassuring to know Rolec have your back all the way, which is why we only ever install Rolec. Thanks so much for all your help and guidance. Regards Jonathan PHC Electrical Ltd

I am very disappointed with the quality of the 22KW charger from Rolec, which malfunctioned twice within six months of installation. To make matters worse, their customer support is horrific. I spoke to Martin twice, who promised to send me the necessary information via email, but he never followed through and completely ignored my requests. This level of unprofessionalism, combined with poor product quality and lack of reliable service guarantees, is unacceptable. I strongly advise avoiding Rolec and sticking to more reputable, larger companies that actually stand behind their products and provide decent customer service.

Avoid Avoid Avoid Customer service is terrible. Nobody answers the technical support line, but takes 1 ring for them to answer the sales line! My home EV charger has stopped working since June 2024; it has never work well from day one; because we are not a heavy user we coped with this terrible product. and it's been 3 months trying to get through to Rolec. I wrote to the following senior people within Rolec; Ben Aspeslagh (Technical Support Manager) Arron Rothwell (Operations Director) Frankie Mellon (Managing Director) both Arron & Frankie did not acknowledge my email. I am considering legal proceedings; because this is not the way to treat anyone who paid for a product in the UK. ________________________________________________ Dear Customer Support, Thank you for your response to the review aboue a week ago. However, I want to clarify that, as of now, no engineer has been scheduled to visit, and my charger remains unrepaired. I have also been unable to reach anyone by phone, and my previous email inquiries have gone unanswered. This ongoing delay is causing significant inconvenience, and I would appreciate an immediate update on when an engineer will be booked and when the issue will be resolved. Thank you for your attention to this matter.

Worst service ever. Been waiting for a week to get charger fixed and get told they are awaiting engineer after mr chasing numerous times. You have to hold for an hour to speak to someone!! Just been told my case is now closed and they have to reopen it again. Complete waste of time and wish I got a different charger now 😒 The aftersales /technical department is terrible customer service.

Michael Langley at Rolecserv was extremely helpful with our EV charge point migration to Monta, very knowledgable and available when needed, would recommend Rolecserv

Rolec training was well planned with lots of useful information - Thanks to Allan and staff

Rolec was an absolutely correct spot decision to us and Allan proof it for number of times for me .

Customer service is terrible. Nobody answers the technical support line, but takes 1 ring for them to answer the sales line! My home EV charger has stopped working and it's been 3 days trying to get through to Rolec! Their products are rubbish as well, warranty is only 1 year, shows how much faith they have in their products, because after a year they start to have faults.

Super service from Michael at Rolec!

Having had x3 Rolec BasicDual chargers installed at work, we needed guidance on setting up Teams, pricing etc in the Monta app. I primarily dealt with Laura J. - her professionalism, knowledge and more so, her patience were outstanding. She resolved all issues and gave detailed, yet clear and understandable advice on all aspects of my numerous queries. Exceptional customer service - thank you.

what an excellent team. informative and friendly. Many thanks

Great product local manufacturing brilliant technical support

Been with Rolec since 2020 as an approved qualified engineer and pleased with . Without a doubt The best EV Charger in UK market I'd say .

Allan and Emily put on a brilliant training day, packed with lots of information on all their products, marketing tips, information on available grants and funding options. Everything was very well planned from start to finish, and Allan brings a great energy to the whole day. Probably the best company training day that I have attended. A great company with a great team to work with and support you whether you are an installer or end customer.

Had a great day at RolecEV. Very impressed with everything it entailed. Allan was a great presenter and look forward to working with him in the future. 10/10 day!

Really enjoyable training. Clear that effort had been placed on making it knowledgeable and useful. The added input from external company really enhanced the day.

Very good and friendly, approachable company.

Alan and Darren, as well as the people behind the scenes, displayed great value in their presentation. Extremely informative and efficient with their time and attention to detail. Specifically, they were presenting to a room full of seasoned professionals, in which, I strongly felt both Alan and Darren held the expertise to answer, guide and inform us all on some very specific questions. I believe this to be a true testament to them both and the culture in which Rolec are, very clearly, creating within their industry. We at NovaTide look forward to working with them continuously for the foreseeable future.

Great training and customer support for installers 👍

Fantastic course & Allen was excellent

Excellent service. Very informative. Welcoming, dedicated, and extremely helpful.

Went to Rolec HQ for an approved installer course. Fantastic day and Alan / Darren were very attentive throughout. Thanks again.

Had a fantastic day of training with the Rolec team today Very friendly informative and clued up in there area of work Didn’t struggle to answer any questions we had throughout the day

Carried out the approved installer training today with Allan and Darren, absolutely fantastic level of professionalism and outstanding company values, with just a little bit of banter! Looking forward to working closely with the team!

Jasmine was most helpful and answered my query very quickly.

We had some chargers fitted at work, Josh couldn't have been any more helpful with helping us get them all up and running. Always quick to respond to any queries and got any issues sorted out in no time at all!

Excellent course with loads of information.

Great training day

Great training day.

Another quality training session with Allan and the team.

Great training session from Allen, would recommend.

Great day, very informative. Will be booking on another soon. Thanks Allan

Training was great, great to meet the team and their knowledge and care for customers is excellent definitely recommend

Another excellent training day delivered by Allan at Rolec HQ. I'd definitely recommend attending the technical training. So much info absorbed

Great day, made to feel very welcome

Great informative day at Rolec so much information provided and Allen is a great and knowledgeable man who runs the day!

Had a full day course at Rolec today and even though been in the industry for 10 years I still felt I walked a way and learnt a lot. Allan was great in delivering the course and would highly recommend.

Helpful and quick response to my request for information.

Jasmine was courteous, very helpful and followed up with an e mail as promised.

I spoke with Michael at Rolec as he assisted me in on-boarding a number of our EV chargers. He was patient and explained clearly the steps he was taking to ensure the chargers were correctly set-up. Thank you Michael.

Brilliant training day with ROLEC. They definitley know their product and marketplace.

Spent an amazing time at Rolec with Allan on a Sales and Marketing Course to support us as an approved installer. Looking forward to seeing where this partnership goes!

Thank you Karen for your help.

Very informative and relaxed training session.

Excellent days course updating my knowledge to offer my clients updated information

Attended Installer training day with Rolec. Allan and the team provided an excellent day of training. Very insightful and helpful day. Josh provided great hospitality and has created a excellent working relationship with us.

Brilliant thanks for the training day to the team Alan Ben Steve and Becky who help set us up on our projects greatly appreciate

Great service, wonderful staff. Thank you

Great training day with plenty of information. Lots of advice from the people who actually answer the phone.

I have just been on a training course here,very informative ,very well delivered and very well looked after. Thanks very much Adrian

Could not ask for a better training course, all involved with Rolec were extremely helpfull

Great course today. Very valuable insight into the operation and good putting faces to the names. Looking forward to working in partnership on future projects

Big learning curve when having to implement over 200 charge points for the Pinewood group. Between Becky and Ben we managed to implement them all without issue. Thanks all and to Allan for an informative day of installation training.

Michael in the onboarding team was a great help. He went above and beyond to help me get a 5th of 5 Quantums commissioned after we misplaced the charger password. Thank you for all your help Michael.

Very helpful customer service and advice, special thanks to Lennon for quick and useful assistance

Excellent service! Lots of constructive advice to get me on the right track. Sorted exactly what I wanted and delivered within 24 hours! Cannot recommend highly enough!!

Appalling aftercare and support, my best guess is a company which has expanded far too quickly and now has more work than its aftersales and technical team can cope with. Extremely disappointed, and making the "journey" to EV for the business very difficult to sell. Avoid.

Laura was very patient and professional. She stayed on the phone, seeking further advice from technical support when needed until all issues and charging problems were completly resolved

A great team to work with!

Ordered several Quantum pedestals for a project. Kate at Rolec was amazing and helped implement our bespoke design into their manufacture process. Delivery was quick and both ourselves and the client are happy with the end product. Would definitely use them again.

I usually deal with Karen in the Aqua Marine department and she is fantastic products are also incredibly good quality highly recommend.

Rolec customer service has been fantastic. When I first contacted them about 5 chargers and possibly more over time, Becky, who took care of my request was brilliant. Very informative and accurate with the information regarding my requirement and quick to respond to my many emails, sending off various versions of my personalised designs and being patient with us while we decide. All in all I am very happy to place an order for some Rolec EVs with the help from Becky.

Great day, really informative

Great day, very informative

Very informative especially if one is starting out in the EV game

The course was very informative, would recommend this to to anyone wanting to expand their knowledge base.

Excellent informative EV charger installation technical training course delivered by the Rolec Team 👍

Used several EV charging points from Rolec. Approachable company with good customer service

A really well organised and insightful day with Allan Ross and his team! Thoroughly enjoyed learning more about Rolec and their services.

Thanks to Allan and the Rolec team. Found the day very informative. Good to know we have continued support in all areas from Rolec Matt JML Contractors Ltd Hinckley

We have recently had a Rolec EV charger fitted at one of our sites. We have found the team at Rolec very helpful and in particular Becky. We would highly recommend Rolec.

Avoid avoid avoid

Poor customer service, some of the worst I’ve ever experienced

Terrible customer service. You leave messages and nobody calls you back. EV charger has been broken for weeks after a major fault melted some internals. I wouldn’t trust the product or the after sale customer care. UPDATE: Had another issue now a few months later. Once again it’s impossible to contact anyone. Phone rings for ages, if someone answers they say they will transfer you, then you are on hold again for 30 minutes. I’ve spend 2 hours on hold over the past 2 days and never got to speak to technical support. Avoid Rolec at all costs! They are just awful.

We still didn't receive our order and Kate Broom and Karen Standley didn't care to reply. We have been sending emails since last week until now we never hard from them. We are ordering marine products worth of GBP 6,000 fully paid. Your update?

Installers beware you can’t get through to commission they won’t answer. Been totally messed around and had to cancel other work to stay on site as can’t leave until. Go to zappi bad bad service no staff!! Joke

Technical Support - Non Existent. I would strongly urge anyone considering using Rolec to reconsider. We have three bollards at our business park with two chargers on each. I cannot remember a time when all 6 worked and currently for the last week non have (which is not a first). The app is easy to use but if something goes wrong you are screwed. You can be on hold for over and hour to support and still not get through. If you get put through to the switchboard you’ll get someone with an attitude problem offering you a call back that I’m my experience will never come. Having rubbish support is fine if your product is rock solid. But with a product that fails this much it is a must avoid!!

As a newbie setting up EV Chargers at a office site I was bit in the dark. Rolec have been fantastic in taking the time to help me understand and resolve issues for me. Specifically Becky Hornby and James Jarvis have been super helpful. Cant recommend them highly enough!

After two failed attempts to get WiFi signal and hours of reading and researching how to bypass this stage I called rolec tech support and hot Emily, who within two questions gave me an unbelievably simple resolution and waited patiently while I proved that her solution worked. Emily is an absolute legend. Superior knowledge and personable she is my favourite Hero.

Great to deal with Emily Holland. She has really given a great support in all steps of the purchase. Recommend!

We have two EV chargers on site looking after 13 residential apartments when I was notified by an occupant that they were both out of use showing busy. I telephoned and was lucky enough to speak to Sharna who took the matter under her control, liaised with Darren and within less than 15 minutes the matter was resolved with both EV chargers live and available. Not fully understanding the technical side of chargers it was great to have my call answered by two individuals that supported immediately and got the issue resolved. Thank you

Walnut lakes lincolnshire are pleased to say how friendly and helpfull Karen and Kate are at Rolec services ltd thankyou for your help with our park services.

The Rolec installation team have been very helpful guiding us through the process, a big thankyou to SHARNA CARE who responded quickly to any queries.

The Product,help and service I received from Rolec especially Sharan Care was above and beyond . Would have no problems recommending Sharna and Rolec products to anyone.

Great credit and appreciation to Sophie Renouf with assistance in commissioning and help setting up quantum ev charger via Monta back office to Budgens store in Holt, Norfolk, really professional patient and helpful.

I found Rolec Ev a very easy company to deal with. Allan Ross was a great help with the ordering process and guided us through the installation seamlessly. We are very happy with our charger.

Chose Rolec to install 118 smart meter hook-ups to our caravan site in Norfolk. They removed all of the existing old 10amp hook-ups and installed all of the new 16amp units within 2 weeks, from start to finish. The guys who carried out the work were on site by 7.30am each morning and worked right through the day. Hardworking, polite and professional. Rolec bespoke made all of the 4 point smart meter hook ups and also upgraded all of the earthing points at the meters. The work carried out was very good and all units look great and were installed to a high standard. On completion they supplied all certification and ran through the process of how to use the card reader and software on our computer. Cannot fault them at all, and even though these works were not cheap (hardly surprising if you are fitting 118 hook-up points) they were definitely value for money, as the units fitted were of very high quality. Aftersales service was also excellent. Faultless.

Great company and great customer service. Rang a week after order being delivered just to double check everything went ok. Not many people go that extra mile but Donna was very helpful all the way through.

Spoke to Emily Holland and got the parts within a couple of days. My client very happy

Had quite a few questions for Emily Holland via the online chat, who was very helpful and answered them all quickly and knowledgeably!

My experience with Rolec wasn't good to start with, but then I spoke to Dan, Continuity with this same guy {Dan} he calls when he says he will, no task is to little and he has been a godsend setting up our charger. He has the patience of a saint and I'm not the best at technology, so a massive thank you to Dan, your my star and I completed one of my rocks for my quarter, my manager is a very happy bunny!!!

excellent prices and amazing delivery!!

Excellent service from start to finish. Thanks for your help Donna. Mark @ DTR Electrical Supplies 👍

Great service as always

Speedy and informative response to my query

Worst customer services I've ever experienced. Two chargers fitted at a public building, one of which ceased working several weeks ago, and the second which now seems to be going the same way. Numerous emails sent and phone calls made, all receiving the promise of action on their part or a return call and they have done absolutely nothing; no action, no returned calls. If there were zero stars, they would get zero stars. Not surprisingly their Trust Pilot rating is going through the floor and I'm sure this will soon head in the same direction.

Requested urgent quote and particularly quick service from Kacey B getting back to me enabling to quote my customer. Very helpful and prompt. Excellent customer service.

i have recently had a couple of transactions with Kacey baker really helpful and efficient.

Phoned to check stock availability, placed order, item delivered next day. Fantastic service.

Had multiple quotes needed asap and Katerina Christoforou has never let me down. Can’t recommend enough.

We had a new client in a new building with Rolec EV Chargers. 1 had an issue but my client had no key to get into it. I contacted Rolec out of hope rather than expectation. I spoke to a lady called Kacey Baker. She could not have been any more helpful even though we had spent no money with them. She sourced and posted the key ultra quickly. My client is over the moon with the quality and speed of service we supplied and that is all down to Kacey and Rolec.

I have been using Rolec for 2 Years now and never had any problems. A special mention to Emily Holland in sales. Very reliable and always happy to help with my quotations, even when I am on a tight deadline.

Dealt with Kacey Baxter @ Rolec Services. Very helpful and Knowledgeable regarding my enquiry.

Great product and customer support

Customer services very prompt and helpful, especially Tilly very helpful and knowledgeable

New EV charger great product at a great price.

Quick and efficient in getting products out to us, technical details easy to access and to specify for projects.

Ordered 2 chargers for an urgent install, goods were delivered approximately 1 week from receipt of order and goods are with our customer ready for install next week

I have been dealing with Rolec purchasing electrical chargers for new residential builds for many years now and I have never encountered poor quality of products. The products are always top draw and I have never had to return any, Emily in sales support is always responsive and very helpful. A very good company to deal with

Always get a great service from Emily Holland! Super helpful!!!

Katerina was very helpful. Great customer service

Good products and always a quick response from Emily.

Kacey Baker helped me this morning, she was very professional and would commend her highly as she was helpful and came back to me quickly with the answer I required. Thanks Kacey.

Emailed a query re an electrical charging point and they were very prompt and efficient in their help.

i had a broken charger .Kacey Barker sorted this out really quickly very professional 1st Rated well done Rolec & Kacey .

Thank you very much for the prompt delivery of the QUIBEV Chargers, we have had nothing but excellent reviews from our customers. We will always recommend and supply Rolec EV Chargers. If you ever need anything Kacey was very helpful.

Very speedy response to my email, quotation produced by Rolec (Kacey Baker) all agreed and ordered (Donna Powell) and chargers being delivered in 2-3 working days. I have to say Rolec are the best EV supplier I deal with working in electrical wholesaling.

I recently emailed Emily Holland to request a quote and found her extremely efficient in getting back to me within just a few minutes I will definitely be contacting her directly to obtain any future quotes, keep up the good work Emily :-)

LENNON SANDERSON

Very helpful and informative staff, answered all of my questions thoroughly. Thank you

Very professional service, I would use them again in the future.

Helped by EV Sale chat function LENNON SANDERSON Very helpful and provided the information required.

Very fast service from Emily holland with quotes and Data sheets sent to me happy customer !

An amazing company. They went above and beyond to help me, listening to my requirements; the service was excellent. I highly recommend 👍🏻

We have used C.E.F. for many years, and they recommended the ROLEC units due to their high quality and reliability.

Worst customer service ever. Been on hold for 20 minutes to speak to someone in Technical. Its been a week since an issue was reported and we dont even know when or how long it will take to resolve the issue. I dont usually mention names, but in this case I will. I have spoken to Maksymillian, Andrew Ingram, Ben Asplar, Amanda and Emily. None of them had an answer as to when the issue will be resolved, more frustrating thing is even after you give them the case number, you have to explain the issue every single time. They promise you a call back but no one calls you. And soon you will listening to their hold music for another 20 minutes. This is not how you run a business. We are honestly thinking of removing their chargers.

We have taken a new site with Rolec EV chargers installed and no information. I called and spoke to Sharna and she couldn’t be more helpful. Talking me through my queries and helping me get them up and running. Been using them since. Great service

Very poor customer service. You can speak to different ppl about your job every day of the week, not one of them can give u a definite answer. Time deadlines come and go with no real explanation or apology. They don't have a price list for the things I buy, or a code, so every time it's a new quote, and this generally takes about three days. I've moved all my trade over to CPES and it's like moving from the dark ages to the WiFi era, I honestly don't waste my time with these, not even on the most basic of items. They'll often tell you "it's with the factory, I don't know how long it could take" - the factory is literally 10metres away lol, just another fob off.

As an installer we have installed Rolec car chargers for years with little issues UNTILL recently !! A customer has reported an issue and Rolec don’t appear to want to deal with it I have sent several emails and made countless calls to no avail Hope fully Rolec will see this review and respond to me Very poor customer service

As a Manager of an Electrical wholesaler I have noticed the customer service from manufacturers and suppliers drop significantly with the pressures of the current market. However, I have to to give credit to Louisa at Rolec. No question is too big or small, she has time to explain the complexities of EV and the continuously changing regulations which affect these products regardless of how busy she is. Customer service at its best.

If you want excellent customer service look no further. Just had my issue resolved by the brilliant Louisa I will be using Rolec again.

Would like to highly recommend Rolec Services for their quality, style and appearance of products, but would personally thank Louisa for her product knowledge and professionalism when dealing with any of our questions.

I am an electrician and EV charging units installer. I contacted Rolec Services (Tilly in particular) for advice in relation to their products and available options, and received a "down to earth" professional advice and technical support, which enabled me to pass the correct and useful information to my client. Excellent service and technical support, Tilly!

Carmen on your sales team was brilliant in sorting out my problem! Problem all resolved, very professional and helpful. Thank you.

After more than 15 years of dealing with ROLEC for projects all around the GCC, I can confirm that ROLEC and its team gives, despite the excellent product, the best support in term of design, immediate reply to any email or inquiry, great support during the system installation, as well as the best after sales support. On behalf of myself and all the United Marine Trading Co. a big thank you and for more projects to come. Bassam Hajj

Tilly couldn’t have been more helpful. Prompt replies to all my questions. Good customer service

Tilly was excellent in helping me with my queries regarding a site visit for the engineer

When deciding to proceed with the purchase of the VendElectric smart solution back-office, Katie-Louise Boothby, Sales Support Admin, was extremely helpful and efficient in answering all my queries and sorting out the paperwork promptly.

Great service from Louisa. She noticed a mistake on a quote request from my customer, avoiding what would have been a costly mistake. all round a great customer services.

Clare on the technical support team was excellent. Fast response, and very helpful.

I had an excellent experience with Ben Walker, although I have decided to go down the domestic route, he was the reason I decided to purchase from Rolec.

As a installer When I have any problems I will always speak to Sophie as she is super star and will go out of her way to assist you .

Sharna the sales manager has helped us non stop to sort out a massive issue we had with one of our biggest customers. Cracking service and a credit to the team at Rolec.

Tilly in the sales team did a great job when a major problem arose regarding the fitting of my unit. Somehow via the installer and wholesaler the wrong unit had been supplied and fitted. Despite it being unlikely that it was Rolecs fault they agreed to take the old one back and supply the correct unit. Excellent service and very communicative throughout resolving the problem.

As regular installers of Rolec EV charge points, I can confidently say that the technical and sales support team have been very prompt and helpful in their responses on the few occasions when we have had any faults occur whether they be faulty equipment or damage caused by use. The team are good to diagnose faults, tell us what is needed and then arrange replacements within a reasonable time frame. Most importantly, this has always been handled in a very friendly and helpful manner so well done support teams for being so approachable and helpful.

Binned my Rolec after 6 weeks After 6 weeks, I’ve sent my Rolec back. Kept tripping, lucky to get a charge that lasted more than 10 minutes. Installer tried everything, I had the car checked and even swapped the charger but the replacement had the same fault. Rolec in denial that there’s a problem and very defensive. Now binned and replaced with a Pod Point and its great!

Avoid at all costs !! If it wasn’t enough to provide faulty equipment, Rolec then decided to not supply a replacement and insisted I sent the original (never used) back for repair. They have now had this unit for 4 weeks and still haven’t repaired or even looked at this. They are slow to reply to calls and emails and when they do reply offer nothing other than pathetic excuses. My client has now had no charger for a month and this is 100% down the the embarrassing service provided by Rolec - I will never use them again and I urge everyone else to do the same !! 😡

Fariy Tale Installation Costs. I am interested to know if anyone taking up quotes from Rolec Services gets anywhere near the FROM install costs of £445? I have what must be one of the simplest jobs utilising existing wiring so just mounting and termination. Still £300 more than the FROM price. I am curious to know what and how Rolec decide what a fair price is extended by their appointed contractors. I think the Rolec charger is well built and competively priced. Right now however an installed cost of £445 as advertised is a fairy tale. UPDATE Ths ROLEC reply does not address the question!

Worst aftersales I've ever had. Damaged my reputation with a client because they refused to send a replacement for a faulty unit, instead kept sending me parts which after 3 attempts still hadn't fixed the issue.

Had faulty charger lead over lockdown.... They had no provisions in ace for replacement parts. This inturn damaged my vehicle charger port needing costly repair. 30 plus emails later customer service rubbish, no compensation. Didn't even check with my electrician who stated lead was faulty and incorrectly made.

In bed with EV Energy supposely smart functionality providers which simply doesn't work.

Had a problem with my EV charger and contacted Rolec EV to help and response was Real quick and we fixed the problem. With Covid-19 happening this has been super fast reply and helped over E-mail and even sent out a part for me and the problem was sorted, the charger keeps tripping in direct sunlight and I have contacted Tech support and it’s been over 1 week now and no reply I know due to Covid people are at home working and could take longer but if tech support are that busy must mean a lot of problems with the devices.... I am having to go to my local Tesco’s to charge or charge at night... (not ideal when you have solar panels) It started off promising dealing with Rolec EV but unfortunately they have gone downhill in my expectations......

What can I say, read numerous poor reviews but I had an issue with my wall pod for my PHEV and ALL in All the service was exceptional, not sure of the name of my contact there but many thanks for your help. Regards Steve

They don't answer the phone on their service line!

Once you are out of warranty, you are out of any customer service. My Rolec had a replacement RCB whilst in warranty, but now Rolec are telling me a local electrician can fix its new fault... Newsflash! Nobody wants to touch it! Even official installers!

I currently have a Rolec 7kw Tethered unit (installed 2 years ago). Over my ownership of the Rolec I've had 3 RCBO's (this includes a replacement of the apparently "fixed" green switch version that exhibited the exact same burning of the internal cable). My most recent issue with the Rolec is the internal core of the charger cable has been compromised which has resulted in an internal short in the cable (this is due to a design flaw of the repeated winding of the cable round the charger after use and has caused the cable to twist). When the engineers came round to inspect and/or repair the unit, when opening it to check the internal connections, the external case of the Rolec charger cracked. (great, another common issue they say)! The Rolec charger has now been deemed a write-off and unsafe to use, I am now left without a charger! There are plenty of other Rolec units I have visited (public chargers) that exhibit the same RBCO issue. At Allianz Park in London, there are 48 x 7kw Rolec chargers and every single one of them has had a complete RBCO failure and Rolec makes absolutely no effort to fix them. In Rolec's reply to another review, they state they had a "small batch of RBCO that was quarantined" and they "launched a new Platinum product range (green switch) with not a single reported issue" well thats big fat lie, see my my attached images of your new "green switch" version exhibiting the same unsafe fault.

Faulty Ev charger- functioned correctly once ! Rang to get advice and help , promised a call back .......zip, zero, ziltch. Very poor service.

When my Rolec EV charger failed after a year and a bit, I was let down by the installer, Power Safe, who wanted to charge me £100 call-out dispite that fact that its covered by a 3-year OLEV warranty. Rolec stepped in and found an alternative installer, LA Electrical, who repaired it free of charge.

MikeB I have recently installed the 7.2 kw wall charger (qualified electrician) and would like to say how pleased I am with the results. Nice looking bit of kit, not big and ugly, easy to lnstall, and works a treat. For the price, it’s money well spent. I would recommend these products to anyone needing a wall charger that is easy to use, competitively priced, and you can get your local qualified electrician to run the wiring where you want it, not where someone else wants to run it! Technical help, if needed, is quick and positive. 5 stars.

Lost the ability to sign in the card reader software. Took a couple of goes but Mark helped me sort it. Thank You

Rolec are leading the charge in electric vehicle charge points and have a products to suit any home or workplace requirement. Fantastic and supportive company to work with. Mr Charger

ok

Have fitted two units, both faulty, unfortunately neither local, no money for me then! Tech support do not inspire confidence. Dare I try installing another one or should I switch manufacturers?

After sales service is non-existent! Two brand new units faulty - RCD in one and charge controller in the other. You are expected to pay upfront for the replacement parts and return to your customer to replace at your own time and expense. Not good enough for a company of this size. Staff do not call you back and the management either don't become aware of your calls requesting a conversation or aren't bothered.

Terrible customer service !!!!!! Orders are taken 4 days in advance and when THEY make a mistake inputting the order, you the customer are expected to pay the price. Never use this manufacturer is you can help it.

McNally Electrical charging solutions Excellent service Excellent energy solutions