Magnum Utilities Ltd

2.5(26)Bolton • OZEV authorised installer

Reviews

2.5

Reviews of Magnum Utilities Ltd mostly describe smart-meter problems: failed or incomplete installations, meters or in-home displays that did not work, and a boiler left without heating or hot water; one reviewer said a return visit took ten weeks and the meter still did not work. Several reviewers reported missed or cancelled appointments and no communication, including two appointments missed by one reviewer and two cancelled by another. Reviewers also reported poor customer service, including being fobbed off about a non-working display, a pressuring booking call, slow or no response to complaints, and a lack of follow-up on a meter move. One reviewer reported card fraud on the day of a visit and said Magnum Utilities Ltd did not get back to them; they noted the police could not prove who was responsible and that Magnum said the person was a contractor. Other reviews reported vans blocking pavements or roads, with one driver shouting at a reviewer, while some praised installers as polite, professional, friendly or helpful, and two named Luke positively.

Andy B.Mar 2026 · Google

Very poor experience with this company failing to install smart meter equipment. The person sent to carry out the work admitted to not knowing the rules but decided to try to condemn the boiler because the flue was 295mm from a non-opening window, and he kind of remembered something about windows and 300mm.

K M.Sept 2024 · Google

Had to walk into the middle of a busy road to get round one of these vans parked on the pavement and blocking access. Came back 20 minutes later and still there but the engine was on. Walked carefully round and said that the driver shouldn't be on the pavement. He immediately leaned out the window and started shouting at me, before stating he had just pulled over to make a quick call. Blocking a pavement, and making a handset call with the engine on, are both illegal. Called him out about being parked there, and previously not in the van, for at least 20 minutes and he started laughing hysterically. He then drove past and screamed sorry out of the window. Assume this must be a deeply unprofessional outfit to hire drivers who behave in this way and shout at people (I'm female of course) who they have made walk around a van with the engine running and into busy traffic.

malorie N.Mar 2022 · Google

Disappointing would be an understatement. This company requested to install a smart meter in our home over 7 months ago. On the installation day, they left us with no working boiler, no heating or hot water as they had meddled with the boiler to fit this smart meter (which has never shown a reading since). Since then, we have had to manually read meters to report readings to our utility company. After 28 days with no response from Magnum and no heating/hot water we had to replace our entire boiler at a cost of £2,500. (We couldn't wait any long for a response due to the need for heat and water). Our local plumber had told us here were no faults before Magnum intervened, as we had had the boiler serviced just prior to the smart meter installation. Our plumber was requested to speak to Magnum regarding the condition of the 7 year old boiler, which he said had no faults. After 7 months of waiting and continuous attempted communication with Magnum, we have at last had our 2nd response from the company detailing the outcome of our complaint. This was that Magnum were at no fault as the boiler was already showing an error with a filter issue (our local confirmed this as untrue and told them accordingly when Magnum contacted them). We presume that Magnum fabricated this boiler error issue which did not exist to try and avoid liability for the damage. We are now 7 months into this complaint, £2,500 out of pocket for a new boiler, deeply stressed and angry that this has not been resolved to our satisfaction. We have received no offer of compensation or support. We are planning to take further action through small claims court and the Media. If we had not let Magnum fit a smart meter we would still have a working boiler and be £2,500 better off. We urge Magnum to take this complaint seriously as this sum of money for a new boiler is substantial and was unnecessary. The fact that the enquiry outcome took 7 months to reach us is astonishing, especially considering the amount of communication we have been attempting with Magnum with telephone calls and emails. regards Trish & Mal

Camy C.Feb 2022 · Google

Someone committed fraud on my credit card the day Magnum came, on a new card that had never left the house and had no other guests. The registered address was my old address on my driving license (not the address they came to) meaning someone had to have taken details of both and my bag was unaccompanied in another room nearby for 5 minutes. I cannot prove it is the same man as police could not pursue the investigation further. I reported to Magnum who didn’t get back to me. Police started an investigation and they told me that they spoke to Magnum however the man was reportedly not an employee but contracted out. The phone number they had for him was reportedly not connecting, and the people at the postal address for the online orders say they didn’t receive anything. The investigation had to close due to dead ends. Most disappointing that Magnum sent a contractor, were unresponsive to me despite my serious experience, and had little details for this person meaning little police could do. I previously wrote a review saying that the engineer did the fraud however magnum complained that it is defamation unless there is police evidence it was him. Hence why I am posting again with more factual wording and let the reader be the judge. Be careful and supervise the person at all times.

M T.Jan 2022 · Google

Still the van is in the road in Erdington. So I am unable to get to my relatives house. Please tell your engineer to park half on half off the kerb. It's creating problems an causing the road to be blocked. I have called a few times about this but nothing is bein done. If you don't do anything I will tell the engineer myself. This can be solved by such a simple way by parking half on half of kerb. Obviously a very selfish person. Van reg is DK68 0FB. Please sort

Elizabeth D.May 2021 · Google

I am a customer of Orbit, who use Magnum to install their Smart meters. I raised an issue about my current meter reading way too high back in Dec 2020 (we only moved to our new flat in Sept 2020) in which we agreed that installing a smart meter may help solve the issue. So I booked an appointment for an installation in Feb 2021, only to have it cancelled the day before with the reason of COVID and rescheduling for May 2021 (yes a little over two months later!). I then got a phone call two days before the appt cancelling again for the same reason of COVID, in which I totally argued was unacceptable (because it just cannot be true that both appointments are cancelled before of COVID!!) and they luckily made me priority and supposedly cancelled another customer to get me in. Then the engineer came last Tuesday to install the meter, but told us that he could not do it until he had a fuse finder because we live in a block of flats, which apparently Magnum do not supply. I am totally mind boggled by this as we cannot be the only ones who need the fuse finder?! Anyways, I made several phone calls for over an hour (Between Orbit, Magnum, UKPN even!) and got no resolve on this issue. I even offered to buy a fuse finder as there are some on ebay for like £30 so it's absolutely shocking this is something they do not provide even though it seems an essential item in order to carry out works within blocks of flats. I have been told that I would hear from Magnum within a week, but still no phone call (although one week is technically this Tuesday, but I'm almost positive I will hear nothing) and I have literally no faith in this company that I will ever get a smart meter and finally get my bill with Orbit sorted out!! Orbit have been kindly waiting for me to get the smart meter installed rather than charging me astronomical amounts of money as we want to check the readings from a smart meter - the assumption is that our current meter has a fault. So I am at the mercy of Magnum to get this smart meter installed before I can figure out my bill and get squared up with Orbit. I'm totally stuck and feel like this could take many more months before anything ever happens, which I find absolutely absurd!!!!