Cord Power Technologies Ltd

I was very impressed with Cord EV initially. The experience at the point of sale was excellent, the process was straightforward, and both delivery and installation were handled quickly and efficiently. It all gave me the impression that I had chosen a company that really cared about its customers. Unfortunately, the experience after installation has been very different. The charger itself has proved quite flaky and regularly needs to be rebooted. That in itself is frustrating, but the real problem is the lack of effective customer support when something goes wrong. The best I seem to be able to hope for when contacting support is a call back within 24 hours, but there is no indication of when that call will actually come. If you happen to be unable to answer — because you're at work, in a meeting, driving, or simply unavailable — all you receive is an email saying that they tried to call, with no option to reschedule or arrange a suitable time. Instead, you're simply told to get back in touch if you still need help. I find that particularly frustrating because, if I've contacted you asking for support, I think it's fairly obvious that I still need help! It shouldn't be necessary to start the process all over again simply because I couldn't answer an unexpected call. The result is that I have a charger that isn't particularly reliable and, without effective customer support, I'm largely left to sort the problem out myself. It's a real shame because Cord started so well. The sales, delivery and installation experience were all very good, which makes the poor after-sales support even more disappointing. You have clearly shown that you can provide a good customer experience — I just don't understand why that seems to stop once the charger has been installed. There is definitely room for improvement in the after-sales support. A more responsive service, clearer communication and, particularly, the ability to arrange or reschedule a call would make a huge difference. You could definitely do better. You started so well.

After a very frustrating time with our charger not connecting with Octopus our electricity supplier and numerous phone calls back and forth with Cord customer service we received a call from Ahtisham the technician and within 40 minutes he had us up and running. Excellent work by him and good work from the CS guy who really tried his utmost to help get us going. Thanks both. And Cord really redeemed themselves.

Excellent service. Not only did they do everything they promised - but did it quickly and efficiently with a smile. I would recommend them highly.

Great Customer Service. Purchase and Installation was seamless. Installer was very professional. Charger looks great and App really easy to use. Would certainly recommend.

Great product and wonderful customer service. I would certainly recommend.