Ground Control

Extremely rude and unprofessional front of house staff. Male even followed me out to continue to have ago at me, when I called to speak with a manager the female member of the front of house told me “manager has better things to deal with and won’t be interested in my complaint” she refused serval times to let me speak with a member of the management team. Verbally aggressive staff. Keep well clear of this company!!!!!

IF I COULD I'D GIVE MINUS STARS. I visited a retail site they maintain!!!!! I'd gone for an hour, when I returned my car was strewn with strimmings. They had strimmed next to my new car which was a matter of inches away. I couldn't believe it, why wasn't a screen put up to protect mine and others cars. It seems to me that all that matters is making money anything else doesn't matter. They did offer to wash my car, after I'd already done it. I had to wash it in case there was damage. Fortunately there wasn't. They say "we do try and take the utmost care" Well that's a load of crap isn't it. EMPLOY THESE IDIOTS AT YOUR PERIL.

Just lost a contract 4 years of blood sweat and tears to get it looking amazing took away by this money making greed machine!

Terrible company!!! Do not use!!!!

Another terrible company L&Q waste your service charge on. I am a trained gardener and landscaped our communal gardens at my own cost. Your lot turn up and leave everything a mess and apparently it cost £6000! Something stinks here.

Awful, I was going to leave an awful review but it seems that everyone & their granny has beaten me to it, how embarrassing for GC lol.

A company really putting the environment at the forefront of what they do!

If I could give 0 starts I would, the grounds maintenance work done by ground control is shocking. They leave the area more of a mess after they leave. Saying they have COMPLETED. Hard standing: sweeping. When they clearly blown all the leaves back onto the grass after mowing the grass on a high setting when it doesn’t even look like it’s been cut. Awful and lazy work.

The chap that came out was absolutely amazing

Absolutely rubbish company lazy rude come around very late at night sometimes around between 22:00 hours and sometimes late to turn up there vans don’t have there Company name on them. And sometimes come at 21:00 in the evening

This company has a lot of work to do

Completely rude staff who decided to knock on my door early in the morning and threaten to scratch up my car if I didn't move it with 0 notice given. They have a complete disregard for all those in the area of their works giving no notice when intruding on neighbouring land, causing noise and insulting local residents when we don't bow down to their expectations. Moreover who passed the health and safety checks to block access to three flats with scaffolding without even bothering to warn residents or ask about their accessibility needs. Vile and disgusting company.

Waste of time,never got back to me

Brilliant service every Winter and always on hand 24/7 for any problem no matter how small

Where do I start. Ground Control are contracted for the grounds maintenance in the property where I live. Since having the contract the state of the grounds has gradually deteriorated, they often don't bother turning up and when they do seem to do a very poor quality job. One of their staff was once heard on the phone saying "This site is a doddle". Well if its a doddle why are they doing such a terrible job

Excellent service

Always great at chasing your business but they just use subcontractors and put a really big margin on top..... I saw one at 50% on top of their preferred contractors invoice .... rip Off !!!

Amazing service and extremely experienced staff

Good company, always complete work to a very high standard.

Caring for our environment, what an absolute crock. Ground control seen destroying ancient trees at Colne Valley Park, a nature reserve .

Amazing company, excellent service and qualified staff, from management to field teams.

I hadn't even heard of this company until I got woken up by one of their guys trimming hedges opposite my house at 6 in the morning. I phoned up to complain and the guy I spoke to was really apologetic and promised to get something done. I had someone try and get hold of me for the past couple of days since and not long had a call from the managing director to apologise and let me know that something had been done about it, all of this was unexpected. I think handled it very well and I appreciate them getting back to me because most people don't.

We never had a problem with the company until about 3 weeks before we moved out. The gardeners always had to borrow a key for access to the back yard, because they lost their set of keys. Unfortunately for us, they managed lose ours as well. No big deal I thought, it happens. Problem was I had to get all of my locks replaced because of this, which cost me £450. I got in contact with the company asking for some compensation, as this was hardly my fault. That was over 3 months ago! Every person that I have spoken to has been either unhelpful or just plain rude. The answer I got the most was: "Sorry not my job, let me pass you onto ___" I have been passed from one department to another and not only that, their line manager has completely ignored my last 4 emails. I don't know if this is how you normally deal with customer complaints, but it's absolutely unacceptable! Edit: We were refunded the money in full in the end, which I am very grateful for!