Perfect Sense Energy

GARY HAS SOMEHOW REMOVED MY REVIEW SO HERE IT IS AGAIN STAY CLEAR......, WORST CONTRACTOR ON MY ENTIRE NEW BUILD PROJECT, DO NOT USE CHANGE THEIR NAME TO "PERFECT NONSENSE ENERGY". NO RETURN CALLS FROM THEIR STAFF, EXAGGERATED PAYBACK YEARS, THIS SYSTEM WONT PAY ITSELF BACK IN MY GRANDCHILDRENS LIFETIME. ONCE HE HAS YOUR MONEY YOUR ON YOUR OWN. ANYTHING GOES WRONG HE WILL SEND YOU A PROFORMER BILL TO SIGN (I HAVE EMAIL PROOF OF THIS). WITH AN HOURLY RATE AND TRAVEL TIME. GARY SUPPLIED AND FITTED MY SYSTEM 10YR WARRANTY ON SOLAREDGE PRODUCTS AND 5 YEAR WORKMANSHIP WARRANTY. HE THEN LIES TELLING MY SYSTEM IS OUT OF WARRANTY AFTER 10 MONTHS.I HAVE THE EMAIL TO PROVE THIS) I THEN READ THE CONTRACT & PROCEED WITH COURT ISSUE AND HE OFFERS TO FINALLY COME OUT, WHEN THE REPAIR JOB WAS ALREADY CARRIED OUT. CIRCUIT BOARD FAILED TOLD ME TO CONTACT SOLAREDGE WHO I HAVE NO CONTRACT WITH BUT DIAGNOSED AND SENT OUT A NEW COMMS BOARD, GARY THEN ADVISES ME TO FIT IT MYSELF( I HAVE THIS IN AN EMAIL) DESPITE THE HIGH VOLTAGE DANGER SIGN, & SOMEONE WHO HAS NO ELECTRICAL KNOWLEGE. MY EXCESS ENERGY HOT WATER DIVERTER HAS NEVER WORKED, IVE MADE MANY COMPLAINTS AS ITS SENDING ALL MY PRODUCTION BACK TO THE GRID. ONCE AGAIN FOBBED ME OFF AND HAD TO GET THE FAULT FIXED MYSELF. DIAGNOSED BY SOLAREDGE "WHO ARE ABSOLUTELY BRILLIANT BY THE WAY" DIAGNOSED INCORRECT SETTING UP BY MY INSTALLER (I HAVE THE EMAIL FROM SOLAREDGE TO PROVE THIS). NOW ALL MY ROOF FLASHINGS AROUND THE PANELS HAVE COME AWAY FITTED BY SOLAREDGE ROOFER ( I HAVE PICS) AGAIN NO RESPONSE TO RESOLVE THE MATTER. GARY ADVISED ME NOT TO CALL OR EMAIL HIM OR HIS STAFF ANYMORE. GARY I CAN UPLOAD THE PICS & EMAILS HERE FOR THE WORLD TO SEE YOUR VERY POOR CUSTOMER SERVICE AND UNPROFFESIONAL COMMUNICATION. I WOULD SERIOUSLY QUESTION IF THE OTHER GOOGLE REVIEWS HERE ARE ACTUALLY GENUINE? IF YOU DISAGREE WTH THE FACTS ABOVE I WILL POST THEM HERE. NO ADVICE AT HANDOVER TO OPTIMISE PRODUCTION. BIG MISTAKE. BRILLIANT ADVICE GIVEN BY SOLAREDGE TRUST ME DO NOT USE "PERFECT NONSENSE ENERGY" JUST TO LET EVERYONE KNOW GARY HAS CONFIRMED TODAY IN AN EMAIL DESPITE HIM GIVING ME A 5 YEAR WORKMANSHIP WARRANTY I QUOTE "LABOUR COSTS FOR REPLACEMENT PARTS ARENT COVERED BY EITHER" IF ANYTHING GOES WRONG AFTER YOU HAVE PAID ( EVEN AFTER A MONTH) AND YOUR SYSTEM GOES DOWN THE LABOUR TO REPLACE FAULTY PARTS IS NOT COVERED BY BY HIM OR SOLAREDGE YOU HAVE TO HAVE A SERVICE PLAN IN PLACE £395 PER ANNUM, SOMETHING I KNEW NOTHING ABOUT. HES ALSO OFFERED TO FIX THE POOR WORKMANSHIP FLASHINGS IF I REMOVE MY REVIEW. See pics as proof he advises me to fit parts myself with no electrical knowledge on a high voltage system. They don’t care!!!!

Great company. Have worked with them on many installs. Communication is great, all process behind the scenes are done as efficiently as possible and installs have been carried out to the highest standard.

Comm Commercial have been working with Perfect Sense Energy for a couple years now, carrying out any associated industrial roofing works required to assist their installations. Every member of the team brings a breadth of knowledge, professionalism and passion. We have no problem at all recommending Perfect Sense Energy to our clients who are considering PV/ Solar and would look nowhere else. We look forward to continuing our great working relationship in the future.

PV cells and battery storage were installed 3 years ago ,and have performed faultlessly. Installation was quick and easy and has been added to during that period. System has generated 9.4Mw . I am very pleased with the setup and support received to date. Perfect sense energy are a professional outfit who I am happy recommend .

This review has be amended to reflect the fact that PSE have been in touch to resolve my issue and put in place changes to enhance their future customer experience. We have had no troubles since. Thanks John.

Poor service quality at all times with very poor communication and updates from perfect sense you are left wondering what's going on every day. Reviews are falsified with some people working at the company.

Picked up solar panels today. Gary was friendly, helpful and professional. Highly recommended.

My partner, Mike Pearce, and I were very impressed with the professionalism and enthusiasm of the whole team at Perfect Sense Energy. Their in-depth knowledge was immensely helpful in the planning and setting up of our solar power system. We would recommend their services with confidence and will certainly use Perfect Sense Energy again.

These guys are at the forefront of the energy saving and generating industry, from large commercial to residential developers and individual households.

David at perfect Sense is friendly, professional, knowledgeable and a pleasure to do business with

Excellent company to work with installing solar pv and other money saving energy components.

Excellent throughout, full turnkey project delivery. I would recommend to anyone.

We are an Energy and Carbon Consultancy that work with Perfect Sense Energy. We have only had good experiences of working with Gary and Perfect Sense Energy. An excellent service, their team are knowledgeable and we always find them competitively priced.

Always very professional and easy to work with on projects. Highly recommended

Great company professional and customer focused.

Very professional company, have helped several of my contacts make significant savings.

Always a great pleasure doing business with Perfect Sense Energy. They are very knowledgeable and offer practical advice at every opportunity.

I have worked with Gary at Perfect Sense Energy on numerous energy saving projects within the UK, he is a pleasure to work with and a professional in the energy saving world, I can highly recommend Gary and look forward to working with him again.

Used Gary for my energy bills fabulous service and good value highly recommended

Gary has a comprehensive approach to saving energy and promoting sustainability for both individuals and businesses alike, and left me in no doubt about the cost savings I am going to make while contributing to a healthier planet. Great service and value for money.