Walton Bathrooms

Great customer experience and streamlined shipping to USA.

I used Walton Bathrooms to identify and source a set of Villeroy & Boch Soft Close Toilet Seat Damper Set. The seat is some 9 years old. The store identified the set required and then continue to assist by providing a fitting video and identifying which was the left damper and which was the right as neither had identifying marks. This is not the first time I have used the store to source parts from my Villeroy&Boch bathroom suite and to date the store has always identified and sourced the required parts in an fast and efficient manner. My thanks goes to Terry, who is friendly and vey helpful in the Sales Dept.

Excellent customer service. So far, I've furnished 3 bathrooms from here and have been very happy. Ben Houslander has been extremely helpful, always going above and beyond, taking the time to give advice etc. The team at the warehouse are also very helpful, arranging prompt deliveries when needed and without a delivery fee. Huge thanks. I won't hesitate to order again, and will definitely recommend Walton Bathrooms.

Ben was very helpful when planning my bathroom from start to finish and very accommodating with any issues during the fitting - felt well looked after ! Will be back in the future!

Appalling Customer Service !!! After visiting the shop for a quote and some specific requests, and making sure with the sales assistant that all items were as requested and available, we noticed some discrepancy with the model code and dimensions (placed the order the 5th of February) that we received. At this stage they seemed helpful and keen to serve us. The problems started around the 21st of February when we noticed that the WC pan was way too big and did not match my initial request of being supplied with the least projection which I was guaranteed at the shop by the sales assistant would be the one quoted and ultimately delivered. I called the shop for a swap and they emphasized that I had to pay £399.20 for the replacement and would then get refunded for the returns once it got collected and checked. I paid straight away to avoid delays. The new pan was delivered on the 5th of March only after I sent a reminder email and the returned one was collected the same day. This obviously affected our work schedule. But the real problem started when I began chasing the refund, firstly by emails which never get a reply and then by phone where I was told I had to wait since the item got back to the manufacturer in order to be checked and unfortunately they are not Amazon or B&Q which I found both patronising and an invalid excuse for all the delays I had endured - not to mention their intentional avoidance. I only managed to get part of my refund on the 25th of March. Appallingly I had to pay 25% (£96) restocking fee as it was beyond 28 days terms even if my time scale said otherwise and they did not take any responsibility whatsoever for their initial error. I am left feeling that they only care about making the sale and taking your money and not so much about the customer as other reviews have also pointed out. I was trying to support a nearby physical business which I feel is important in this financial climate with so many high street stores closing but now that I need to fit another 2 bathrooms I will NOT be returning to Walton Bathrooms, 100% convinced that I am better off at B&Q or Amazon (as they suggest) where at least they FULLY refund you straight away with a smile and swift customer service. GoodBye Walton Bathrooms.

We are awaiting for refund for the returned items. I have sent emails but no response for more than 3 weeks. Return is a hassle. I would not recommend to buy from this seller. Hoping some one will respond to the email/update. Order Number: W101222

Thank you to Terry for being so helpful and communicating so well whilst ordering our bathroom, it makes a huge difference having somebody to speak to on the phone. The goods arrived on time and in some instances early. I would recommend this company to anyone.

A quality, well laid out show room of high end products. Good design team, and service throughout.

Good advise. Very helpful. Great showroom. Often lots on discount. Mainly premium items only though.

Very very poor level of service. I spent almost £6000 on bathroom items. They promised the world until the payment was taken. As soon as they took the payment (which was in full at time of placing order) the issues started. Suddenly they could not provide the tap I had ordered and I was forced to select a different one which initially I was told was £50 cheaper but I have yet to receive the refund which I was promised would be returned to my card. You'd think they'd tell you items that are out of stock before placing order but at that time they tell you everything is available to get your order and money I was given different dates for deliveries. When the Villroy and Boch toilet was delivered it was in terrible condition. It was unboxed with black markings along the side and dirty hand prints everywhere. Even the delivery man noticed and was kind enough to get me to sign that it was delivered unchecked. When I raised this with Walton Bathrooms they failed to give any response. The Villroy and Boch Mirror I ordered, which cost me almost £1800 was defective. When I raised this with Walton Bathrooms I was told it was V&B fault and would take 4 weeks for a new delivery. No apology, no gesture for the issue or inconvenience, although the order was placed with them. I requested the cost of refitting the mirror which my builder agreed to do for £45 and they've refused this without an invoice after new mirror has been fitted. You would think if they valued their customers and took ownership of issues they'd reimburse the refitting cost of a mere £45 immediately rather than wait for V&B to do it! They are just after the sale. Once they have your money you are stuck and you'll be lucky if you get all the items you ordered and if you do get the items, chances are they may be defective or damaged. This has been my experience. Such a disappointment. We are renovating the full house and had a further 3 bathrooms to renovate. I will not be returning, they've certainly lost a valuable customer. And if I don't receive my refunds for the tap and refitting of the new mirror and replacement mirror doesn't arrive as promised I will be taking legal action as this is no way to treat customers.

We love our new bathroom supplied by Walton Bathrooms 😎

Happy with the service provided by Terry and his team including the delivery man who was also professional and courteous. Will use their services again.

Very expensive to get fitted and it looked great - but then over the years as design issues have materialised or parts have failed (e.g. extractor fans) they don't really seem very interested to provide any aftercare.

Although my order arrived damaged - I'm giving Walton Bathrooms 5 stars for their outstanding customer service. Jane has been an absolute pleasure to deal with and rectified my issue extremely quickly. Customer service is a BIG factor with any company - especially when things go wrong! Cannot fault the company at all - great communication, professional and will have my business again soon!

Faultless service and delivery- I was after a specially ordered item and they got it for a great price and then delivered for free at exactly the time they said they would. Would use them again and I am happy to recommend them.

Amazing stuff just to over priced for what it is

Good but a bit pricey