Greener Living Ltd

Avoid this company at all costs. I had a Solar system installed through this company on May 2023. They promised the world to me at the time of installation and said they are a thriving company with a head-office in Sheffield and all showing the buildings and all to put my mind at rest for concerns about the company's after sales service. I have since been trying to contact the company for issues with my system for the past 2-3 months and the number on google goes to voice message everytime saying no one is available. The sales person who sold the system it us is no longer answering the calls and when I called a technitian who visited us earlier, he's told us that the company is folding and they are letting everyone go including him. AVOID at all costs!!!! I feel scammed and cheated by this company and left with a system that is faulty and non operational. I have nowhere to go for support now! They are a bunch of Scammers. Do not believe anything anyone will tell you otherwise. The company is going BUST even though its showing as active on companies house

In 2020, Greener Living installed my heat pump. They stated that an annual service was required to claim the RHI, so I opted for a service cover plan costing £19.99 per month, totaling £860 to date. However, I've only received one annual service so far. In November 2023, I contacted Greener Living, and they assured me the annual service would be booked within the next four weeks. However, despite several attempts, I didn't receive any further communication from them. They only responded with auto-replies or requests to leave voice messages, but they never followed up. Although Company House indicates that Greener Living is still active, I suspect they may have gone bust. As a precaution, I canceled my direct debit today. If you're dealing with Greener Living, I advise you to be vigilant.

Worst company I have seen. They had only one customer service person named Joseph. Please note that this company is busted now.

Anyone coming here for a review of this company, please note that this company is busted. The worst customer service I have dealt with in my lifetime.

They have gone into administration

Would give no stars if possible, we have had no heating or hot water for 5 days again so far, nobody returns calls, the heat pump also stopped working 2-3 weeks ago, they replaced a fuse, and told us we don’t need to call them out every time, just replace the fuse ourselves! Changed the fuse again ourselves, still not working. And surely if a fuse has blown twice in a couple of weeks there must be a fault on the system somewhere? Rubbish company and wish we had chosen a different company. Would not recommend to anyone

Be careful! It looks like they are planning to go into liquidation. We have just had this info from HIES!

Avoid at all costs. Had to raise official complaint against Greener Living with HIES due to being dragged through a nightmare 2 years from install.

The worst company I have even had the misfortune of dealing with, avoid at all costs! Do not believe the 'recent' positive reviews which are from installations dated over a year ago an obvious attempt to cover up a host of negative reviews. They installed an 12kw Samsung air source heat pump and 6 new radiators into our property in January 2024 and we have had nothing but issues since. The system was not safe to use! The company did not complete any of the legally required electrical tests and cannot provide an electrical test certificate even after asking for over a month. 1 week after installation the system stopped working. After a big fight to get someone out to our property (whilst it was -2 outside with 2 young children) it was found that a wire was incorrectly fitted within the air source heat pump which caused the wire to arc and melt in place. Something that should have been picked up with an electrical test and could have caused a lot of damage to our property. Not only was the electrical safety of the system called into question but the actual efficiency of the system was far below what was promised by the sales man and within the system design sent across. Don't believe the hype, you will end up paying more for a house which will be colder. We went from paying £8-£10 a day heating the house to paying £20+ with the heat pump. Something I have also seen in many other reviews is around the quality of the workmanship, they left holes in walls, plaster missing, burnt coving due to soldering pipes in place, fitted trunking that was too small, didn't attach trunking to walls and didn't even insulate one of the main pipes going into the heat pump! I have been fighting with them for over a month since I raised a formal complaint against them and we are at the stage now where they do not respond to email and actively dodge our calls. We have had to result to go to the MCS & HIES to try and get a resolution.

This review is for the service department regarding communication, I have been on messenger FB site for greener living for five days asking for a date to service my ashp ,, Six messages asking for help all my messages have been seen but still no dates. It says on your website you get in touch but every year do,the same thing

On 5th March 2023, Greener Living installed an air sourced heat pump into my home. I had read some of the negative comments, so I was very surprised to find how polite and professional they actually were, taking care not too damage you floor and carpets and explaining everything they were doing. I had the Mitsubishi 6Kw heat pump fitted and I am very happy with the quality of the installation and equipment. If there was one thing that impressed both myself and my wife, was the level communications. We were always kept in the loop as to what was happening, with regular phone calls to ensure that we were happy with everything. I would be happy to recommend Greener living anytime.

Shocking planning and communication. Use them at your peril and definitely don’t pay them anything up front.

Extremely poor customer service- complaint not resolved- poor workmanship, resulting in a leaking roof!

Very poor customer service we've had trouble with out heating system since day 1 and given them every chance to rectify, we fully expected teething problems as it is a complex system but not this!!!!nearly 3 years in and still not right ,just passed from pillar to post being told different things each time we speak to someone, I've had independent plumbers telling me the wrong pump is on the system but greener living won't sort absolutely let down by these people

Absolutely shocking. The system was installed in a rush and very poorly. They don’t even bother to insulate the pipework! I’ve been trying since 2020 to get them to remedy their mistakes and it’s been a very painful process but I’m getting there. Still have disconnected radiators and holes in my walls from the last time their workmen were here. Absolute shambles, avoid at all costs.

Would like to say Joseph kept his word and sure enough Ethan came all the way from Sheffield to fixes the problem are we would have been going out heating all weekend Ethan went to the problem right away and with in an hour many many thanks too you both Malcolm Beech +Janet Stanley

Terrible customer service. I have been left with holes in my floors that they won't accept responsibility for. Damaged/bent/dented radiators were installed and they still haven't replaced them after more than 18 months. They installed a dented Cylinder that they refuse to replace, even though I pointed it out before they installed it. Many emails do not even get a reply. Many promises, but no engineers arranged. This is just what is still outstanding at the time of this review, there were more issues during and after install.

We had a new Mitsubishi heat pump system installed they came on Monday and were fully finished ( all up and working) by Tuesday afternoon They listened to everything I had to say about where the pipes were to go and cleared up all mess as they went along ( I was worried when I saw some of the negative reviews - but have to speak as I find! The sales team were informative and helpful but the engineers who installed the pipes and radiators were the stars of the show! Very professional and extremely helpful and efficient If you are thinking of having heat pump installed, then these are the guys for you!!

This service in this company is awful. The customer service is awful. I would recommend for anyone to do proper research before buying anything from Greener Living. I was pressured into paying for the service and got scammed. Upon requesting a refund, I found that they ignored me and stopped answering calls. Don’t purchase from here, there’s plenty of other better companies out there!

Greener Living engineers completed our annual service, and fixed a small leak. All the work was completed very satisfactorily and the two engineers were careful and polite. They reassured us that the system was fully functional.

nice service. On time and i am glad with their work .

The most difficult bit of this process was deciding to go with Greener Living in the first place! But after that point it was plain sailing and I was really impressed by the team. Even when one of the switches in our new system proved to be faulty, which required a couple of visits to get sorted - the response was very quick. I was initially put off by some complaints on here that apparently stem from old problems that happened before a recent change in the team, which seems to check out having spoken to a couple of the engineers. Shout out to Joe the technical boffin for helping us get the specs right, Jordan and his efficient install team, Megan and Emma on the phones and the Jack and the other engineers whose names I forget for sorting out the teething problems. We had to have all but one radiator replaced, and two extra added, but disruption was minimal. The heat pump itself is quiet and in comparison to our old gas system, the house in now more evenly and consistently warm and we love having a cistern of hot water on tap like the old days before combo boilers! Would highly recommend it so far.

Excellent customer service from Joseph in the office and excellent plumbing service from Sam on site. Highly recommend them both. Many thanks Marie and Gerard.

After having an air sourced heat pump installed nearly 2 years ago I’m still trying to get damage repaired from install & the install to be finished. Totally incompetent and poor customer service with no attempt to rectify issues. I’ve had problem after problem since install & it’s like talking to a brick wall trying to get anything done. I advise going elsewhere & I’ll be contacting HIES again as I did previously to get my issues resolved. AVOID AT ALL COSTS If I could give zero stars I would have

Alan the engineer was very knowledgeable in his field I found and his customer attitude very pleasant and helpful when he came to refit a new additional piece of kit to the panel. When calling to report the initial fault Joshua was most helpful and polite.

Jordan and his team were both courteous and helpful throughout, happy to answer any questions I had, helping with any technical details even tidying any loose cables and rubbish away before for they left Thanks lads, great job!

AVOID THIS COMPANY!!! Since we signed the contract with them the nightmare began.We raised the issue to Ombudsman and it's nearly a year after we found this rubish, non professional company and we are extremely disappointing. We sincerely hope that others can learn from our unfortunate situation and steer clear of this company!!!!!

We had our second annual health check and service on our Air Source Heat pump last week, the engineer that came was very polite, thorough, explained everything he did and why, and took his boots off to come in the house, and cleaned up after himself, I was very impressed.

We had our ASHP fitted nearly 5 years ago. We were told not to bother with the pump to heat the water, so we still have our combi just heating the water. We paid nearly £14000 for the pump and also pay£19.99 amonth for the service. In 5 years we have actually managed to get them out to service 3 times. There never on time, that's if they come. Since the energy prices have gone up we can't afford to put the heating on, it takes that long to get warm it costs too much.

We always wanted to get quickly onto this "Go Green" journey after having Solar PV Panels were installed last month. After a lot of research, I decided to install ASHP and this market is very flooded with so many companies and salesmen with different views. I was slightly reluctant to go with Greener Living initially after reading the reviews, but I could soon follow and relate to what Stephen and Callum had advised about the solution, I have decided to go with them on this journey. They are not the like any other salesmen trying to sell their products, they are knowledgable and friendly professionals trying to do the right thing for their customers. THey have explained me on how the whole system will work and gave me a detailed design. They have let my decision down, the complete process right from third party heat-loss survey to the pre-install checks happened within a week and the installation happened in the following week. The 3-men installation team arrived at 8 AM on the installation day and very very thourough and tidy in their work. They have replaced all the radiators in the house. They have completed the work in 2 days and did a detailed walkthrough of the work they have done and how the system will work. Everything works like a treat and didn't encounter any issues since install, so far so good. However, if I experience any issues on this journey, their customer service is very good too. Many thanks to the team.

Rapid response by admin c/o Joseph, and good plumbing by jack.

Joseph in customer service was fabulous. Very understanding, efficient and quick to resolve our issues. Highly recommended

Fitted our heat pump and it took 1 week to get hot water due to issues with electrics and then the radiators were luke warm even with the system working at full potential. Poor workmanship. Do not use this company very bad and takes a lifetime to get issues sorted.

Excellent service

My heating system required some maintenance after a couple of years from the installation. Both the plumber and the electrician did an excellent job, and Lucia from the customer service team was very helpful throughout. The only downside was the waiting times to get the appointments, although the case was not an emergency. I understand the company is hiring more staff to cope with the growing demand for heat pumps.

We used Greener living for our air source heat pump , each member of the team that came was great , the installers was fantastic and tidy , all rubbish was picked up and placed for the collection 2 day later , The water is hot and our house is warm , we had it fitted in August so only just got the heating on , if you like a house to be really hot then heat pump is not for you , we had all our gas removed so no standing charge on that , electric has gone up but when the government move the tax from electric to gas it will be much better .

A very swift service and all excellent workmen, super polite and always on time. Left us with no mess and made the whole installation stress free. Looking forward to life with a heat pump and solar panels !

Ask for Emma in customer service and she will work hard to sort out your problems.

Doing what they say they will do! Emma in Customer Service has been superb throughout. Very easy to deal with and I only had 16 panels with Battery Storage but very happy with the results and what I’m now saving in electricity costs compared to last year.

Good quality on time perfect Job lovely staffs. Gibson A

The company don’t know what they doing. 3 months waiting for certificate for solar panels and any communication with them always busy to answer phone after payments done. We agreed to do solars and heat pumps in 2 weeks but after 3 months didn’t finish solars and after 3 complaints later we decided to take them court for miss selling. Avoid this company and all subcontractors working for them.

Great customer service from Lucia and Stephen. Really went above and beyond to help!

Take note that most of the positive reviews are about installation and early days. Mine was installed in March 2022 and at first I was very happy. But in November it started going wrong and 7 months later the faults are still not fixed. Telephone customer service is appalling: I now communicate solely by email with the complaints department; they are just as bad but at least I have a record. On HIES advice I wrote directly to the CEO, and more than 3 months later have still not had even the courtesy of a reply. There have been numerous site visits, some engineers more competent than others, but regardless of proficiency none have come up with a solution. Over winter the house was being kept at an uncomfortable 16-17' as i was so worried by the horrendous energy bills (the month of December alone cost nearly £1000 for a 2 person energy-conscious household). NAPIT are now involved as intermediaries to try and reach a resolution. I have reached the point when I'd like the whole system taken out but as this cascade system cost £23,200 (and months of stress, frustration and anxiety), I cannot afford to lose that money and pay for a new installation. Meantime, if you are considering heat pumps and you have an older property, I strongly advise listening to Radio 4 You and Yours program on the subject, broadcast on May 30th. It has confirmed my fears that I should never have gone this route: save the planet by looking at hydrogen ready boiler options.

It has been a nightmare with this company since January. Installation of the heatpump was done in a hurry, placed wrongly, left scaffolding on for 8weeks, did not correct the job, despite various calls emails and photos, before taking scaffolding down, honestly, the whole experience has been a scam. In addition they have been giving me wrong details and appointments for correction of this mistake. Just git to know, they use other companies to complete their business. I've been passed from one company to another. I can boldly say that Greenerliving IS A SCAM

Thanks to the young man for coming today

Delays in getting a date to instal the panels, delays in installing the panels, delays in getting the system connected, delays in getting the heat pump installed and connected, delays in getting the battery, delays in getting the battery installed, delays in getting the battery working. And all with very little communication unless we continuously rang them. They seem to have lots of different departments that don’t actually communicate very well together. Wish we’d had a different company.

Recently had my air source from greener living, I was apprehensive at first given I knew very little about them but I felt at ease from the minute they visited. From sales, installation through to arranging some appointments for snagging it all felt too good to be true. I’ve had no problems to this point but everytime I have called to ask the many questions I have had lol they have been brilliant. I have already recommended to some family members.

Andy Potts came to do the maintenance check on my Air Source Heat Pump today (He did last years check as well) He is always cheerful and polite.If I have anything that I am not sure about, he always puts my mind at rest and explains things in an easy to understand format.He is always tidied up and is careful to take his shoes off before he does his checks upstairs.I understand he is leaving Greener Living shortly, and wish him well. I hope his replacement is as pleasant as he is!

Daniel came today to service our system - now just over two years old. First class service. Called around 30 minutes before arrival. It was his first time here so after a quick look round he delivered the service. He checked fault logs, bled the system, fixed a few "weeping" components re-pressurised the system. He also tweaked the domestic water temperature. He also sorted out a small admin issue. First class and a credit to Greener Living.

Andy was very good at turning up on the weekend to fit a water drainage kit to the underside of the heat pump. The work was carried out quickly and efficiently.

The service engineer was on time and very professional he took his shoes off straight away and had a nice manner.

Very professional installation, we have had our third annual service and Daniel has made the equipment even more efficient with the work carried out today. Thank you.

Daniel came out phoned before arrival was on time did what he said and completely satisfied

Andy, telephoned to provide an eta, carried out the service efficiently friendly and informative following my questions about operation of our ASHP system.

Mark and Adam at customer services were brilliant, very easy to speak to with good advice and support. Prompt response to our needs, they are a good asset to the company.

Had a problem with my ASHP overnight and called Greener Living first thing in the morning. Spoke to Mark who was extremely friendly and understanding of the issue. He made me aware of the process and said would call me back once he knew when an engineer could visit. Within the hour he called back and an engineer arrived shortly after. The engineer (unfortunately can’t remember his name) was also friendly and very knowledgeable and fixed the issue very fast. He also noticed an issue with a previous install and proactively fixed that. Really happy with the service received

On the 26th March 2023 we had installed solar panels and air source heat pump. Their service is rubbish and don't even deserve 1 star. We paid £23,000 for both and now when we call them they don't pick the phone up and we message them but in return they are being rude to us. The solar doesn't even work it only works for a little and when it's sunny sometimes it stops. The water doesn't even warm properly. The radiators also make too much sound. I am now going to court if anyone wants to join me then feel free to contact me in reply.

We have a Mitsubishi heat pump and standard room radiators and towel rails that seem to be working well.

Just had my yearly service carried out on my heat source pump by Andy at Greener living and can't thank him enough full of knowledge and explained in detail everything he was doing, he had the answers to all my questions and has left me with full confidence that the pump is working as it should. Thanks again Andy

Straight forward simple heat pump service. Daniel was friendly and helpful throughout.

Annual Service done today with Andy on my ASHP , called to let me know when he was on his way and roughly how long he would be, also explained what he was going to do and how long it would take to perform the service, this is the 2nd year running Andy has serviced my ASHP hopefully he will be back next year too.

I moved into a house with an ASHP installed. Greener living have always been so helpful with me getting maintenance checks set up, getting the MELcloud connection and helping with any question I have had. Big shout to Mark who has always been great for customer service.

Very thorough Service to our system today by Daniel, Very polite & couteous. Sensible advice & how to improve the efficiency of our system & reduce bills

Just had our annual service done by Daniel. He is very courteous and efficient and carried out the work with the minimum of fuss and inconvenience. Very happy with the service provided

Had my annual service done by Oliver from greener living. Did a great job and showed me how to monitor the system correctly myself to make sure I do not hopefully have any issues with my HSP in the future

Quality service from Dan at greener living today, air source heat pump all set for another 12 months.

I suggest you never use this company. I had the heat pump system installed a couple of years ago. They are contracted to provide a yearly service but I have been chasing them for the 2022 service for months now. Nobody responds. I am about to serve legal papers for breach of contract and compensation

Just had a yearly service from Andy. Lovely bloke who gave some pointers on how to get the most from the system and also advised me on best way to cage the system in the future. Cheers Andy.

excellent staff, very efficient and tidy workmen

STAY WELL CLEAR AND GO WITH A LARGE ORGANISATION UNLESS YOU WANT TO BE LIED TO LET DOWN HOUSE LEFT DANGEROUS WITH LIVE CABLES HEATING NEVER WORKS CANT GET IN TOUCH WITH ANYONE STILL NOT RIGHT 2 AFTER INSTALL. ALTHOUGH SOLAR PANLES WOLR FINE AND NOT HAD MANY ISSUES. HEAT PUMP WOULD WORK BETTER IF I JUST SET IT IN FIRE EVERY TIME I WANTED HEAT. DO EXTENSIVE RESEARCH ON THEM IF YOU STILL WANT TO PROCEED ALTHOUGH THEY HAVE DIFFERENT STAFF EVERY WEEK I CAN ONLY ASSUME ITS NOT A GREAT WORK ENVIRONMENT. SHOULD HAVE STUCK WITH MY FIRST CHOICE OF EON 1 STAR IS GENEROUS

Absolutely the worst company i have had the misfortune to deal with. The staff are helpful but management is totally absent. Have been stuck in a 6-month hell of work not being done. Rubbish left outside, hole in my wall still there. They have forced me to seek legal advice as constant calling and messaging gets you nowhere once they have your money.

Had solar installed in august 2022. Had a few installation faults at first which were eventually fixed. But once I started to try to get my solar export sorted through Octopus I have been told that the G99 application either wasn’t submitted or was submitted incorrectly. Have been emailing and calling for weeks but cannot get any answer or response to get resolved.

Product itself is OK, though two of the radiators aren't working. However, the bigger issues are that the workers stole our property despite specific instructions not to take the radiators and immersion heater, left a huge two foot high pile of rubbish in our garden, damaged our original victorian flooring by throwing tools into the floor, used no protective mats or rugs, dented walls, flooded the kitchen, left an incredible mess all over the house, left holes in our wall from the boiler so we have had to fill with plastic bags and finally and worst of all, they left solder all over the floor, which has gone on to injure my dog as a sharp piece got lodged in between her toe pads. Still waiting money for the stolen items and still waiting for the builders to come and finish the job, as well as an engineer to fix the radiators that aren't working, someone to collect the rubbish and have been told nothing is being done about the damage to our property. All in all, I recommend the product but not the company.

Save yourself the pain and skip past this outfit Do not use this company at any cost, they damaged my property so badly it has cost me two thousand pounds to put it right, the system they installed has been installed incorrectly and to a very poor standard. Once they have your money and I paid upfront in full they don’t want to know, this company should be investigated by watch dog. They promise to come Back and fix things and then steal items from your property and then do not answer the phone when you want them back. If you try to ask questions about them in social media they have staff on most of the heat pump sites and they just delete comments against them. The only option with this outfit is small claims court. SAVE yourself the pain and don’t bother with this company they are so poor it is embarrassing to the trade.

Were very quick and efficient in getting solar panels on our roof and taking payment for them, but all follow up and after care very poor. Lots of chasing for paper work, eventually got it from UK power network; radio silence from greener living. 7 months on, no battery for the solar panel system. Promised calls back and never got them. Never responded to complaint emails (which goes against their policy). Have recently found that the system has been wired wrong and the inverter doesn't connect to a battery directly (so presume they had no intention of fitting a battery).

Avoid the company by all means. We waited very long with this review but now all our patience has been used and we took it to the court and the press. After waiting since August for the battery for the solar panels( assured it was in stock when we decided to have the solar panels installed), the company went quiet. Customer service of the poorest quality ever. Non existent at all I would say. This is the 4th time today we were promised to have an engineer after they failed so many times And again, .no-one turned up.

Ordered solar panels and battery storage , promised all was in stock and quoted for scaffolding. They turned up no scaffolding , no risk assessment as the clambered onto my roof , wired up the inverter wrong so only half panels worked , This was June , batteries never arrived , despite making official complaints . I never paid for batteries and have gone elsewhere. Customer Service in my experience is non existent, they don’t respond even if you try to be reasonable , they claim batteries out of stock BUT IN UNDER AN HOUR I SOURCED SAME BATTERIES MYSELF ON GOOGLE . I even asked them for an alternative. As that old saying goes LET THE BUYER BEWARE!

Not very happy with this company. Had air heat pump fitted at the beginning of December. Was told how much cheaper this is going to be and when I got the bill from my energy supplier I couldn't believe my eyes. £749 for not even a whole month. Looks like January is going to be very similar. Misleading Still trying to arrange someone to finish the job. Please don't bother with this company. Our friends also had a bad experience with Greener Living. I will definitely be making written complain. Avoid

Was unsure on a heat pump but now it’s installed I am so glad I have decided to get one and would recommend GL. The salesman was excellent he talked me and my wife through every step of the process and even after the initial visit found time to answer our numerous follow up questions we then had. The installation was very efficient and when we had questions after this they were on hand to answer these. My brother in law and friend have since purchased one and waiting for installation. Highly recommend. Thank you

Wasn’t thinking about getting one at first but was assured of the benefits. Got one and it’s such a great thing! Excellent communication and installation from the team.

I can not believe how expensive our electricity bill is after installing the heat pump. The combined elec/gas bill was under £300 per month; we are now paying over £600 a month just for electricity. This is crazy; if there is any energy saving with HP, we are not seeing it. Please make sure they are absolutely clear with you on that before you take this up because the kind of money involved it's not an easy thing to get out of once installed. Knowing what we know now, there is no way we would have gotten into this.

What an absolute shower of **** this lot are. Would not trust in anyway shape or form. WARNING DO NOT TAKE FINANCIAL PRODUCTS FROM THEM!!!!!!! Had my solar installed in June of 2022 taking the finance option from them. The installation was an absolute farce but what happened next really takes the biscuit. Someone in their offices decides to generate a second invoice for the same installation so this generates a second finance to the one already taken but this happens 4 months after the initial installation!!!! The finance company then pays them a second amount which was then different to the first amount. So I now have 2 different finance’s running for different prices on the same thing so I’m now in debt over 18K really. Trying to sort this out absolute nightmare. Finally I get one cancelled but this obviously affects my credit rating and now I’m suffering paying a higher mortgage rate as this had to be renewed due to the incompetence of this crowd with them blaming each other for the errors. Now they are refusing to come back to me when promised and not returning phone calls. So now no choice but they have been reported to the financial ombudsman. So if you don’t want to be left out of pocket by this bunch of cowboys then stay away.

Do not use. This company was quick to communicate to get our custom but once the system was installed, they have not returned our calls or helped us with aftercare in the way they said they could. If someone answers the phone you get promised a call back that never comes. . We are 6 months down the line without resolution of an issue.

Absolutely terrible service. Never known a company with such terrible customer service. We have called, emailed, facebook messaged. Our air source heat pump has not been installed correctly. It is leaking water all over a public path, which is access to neighbouring properties and a hotel!! People are slipping on the ice created by the leaking ashp. I have lost count the amount of time i have called to get help, with no answer or call back from voicemails left!!!. The ashp is so iced up the blades can barely turn and are making a horrific noise. Again annoying the neighbours and hotel guests! Only a matter of days before it completley breaks down and we have no after-sales support to get help! Paid 15k and want this rectified asap!!! Disgusting service. Will be going to ombudsman next as this unacceptable!! I have emailed customer support email, before you message me here and ask me to do that, as you do all complaints! Still no one contacted me!!! Get back to me now!!!! Ln8 5qu Not worthy of a 1 star review, but 0 star is not an option here!

The sales rep was good, knowledgeable and down to earth. But 3 months on and I’ve not had my dongle so I can use the app and I require some power work for the smart export scheme and the phone just goes to answer phone: I’m sick of chasing them.

Honestly, I've never dealt with such a horrifically unprofessional organisation it's absolutely unbelievable. They will offer you all the funding known to man then you'll loose it all because they have taken almost a year to fit a meter! Not to mention the state of my property after the install, they refused to fixalot of it and just gave a small amount of money back because I refused to pay 100% upfront due to reading there awful reviews. Oh and they arrived on the day of install and couldn't do it because the so called "surveyor" had surveyed it wrong 😅 joke.

Great at Selling, terrible customer service. I have had noise issues from day one. One engineer recorded the noise and vibration and said it was terrible. 3 years been waiting to get it sorted. Was supposed to have vailliant come out a see the unit to replace it but nothing a year on. Now little to no heating. But still running up a lovely huge electricity bill in the meantime! That is just the tip of the iceberg of issues I have had dealing with this company! No one ever answers the calls, is there anyone actually in the call centre??

Initially gave these guys a great score, you'll see my review below. But the after care has been shocking and we're still waiting for a part to be done, and they have given us zero support getting the app working for the system. It certainly feels like once you've paid your bill they leave you to it. Recommended them to two friends and feel bad now. One has to have the whole system removed and repositioned, the others are missing 3 radiators weeks after their installation, again both people have paid. We've had a really good experience with Greener Living from Reece coming to first meet us, Paul Robinson and his team installing and Harvey the Electrician finishing the job it's been really good. Really pleased with our new heat pump and radiators. Thanks

Installed heat pump for my elderly mother in law. No response to any follow up, pump failed twice. Currently left without heating in minus five weather.

Avoid!! Please do not use this company, the installation is fine, but after care is horrendous. This is the second winter we have been without heating and hot water potentially after Christmas. Once fitted the company don’t get back to you at all. I suspect the system is faulty, stuck now with no heating and now out of warranty as I haven’t been able to get into contact with them before it has run out. Now paying £££ through another company to get it fixed.

Absolutely shocking now into our 2 year freezing once again never answer the phone contacting ombudsman to have These people stuck off want my system restored how it was with oil and a two year compensation for the stress of living though 2 years- temperature with no heat or hot water

they installed a "Heat Pump" system to our bungalow 30/09/2022 what a shambles the company is once paid and "installed" not to our liking, they left us with no heating for 3days no shower for 8days 3 x huge bags of rubbish left in our garage for 2/3weeks they collected it and did some repairs to the scullery wall and the neighbours drive way wall where they left an amount of piping hanging from the wall they burnt our living room carpet (no response about that) the heat pump kicks in at 0600hr and runs all day till 2200hrs struggling to reach 19/20% in the living/dining/kitchen area, they came out once to commission the installation once to replace a hallway radiator and towel rail, once to adjust the water temperature by 7%, situation now is that half the bungalow(bedrooms & Bathrooms) are warm, towel rails very hot with the living area averaging 18/19% by mid afternoon the electric consumption running at £300 p/mth and they just don't return our calls BEWARE OF THIS COMPANY😡😡😡😡

Please avoid this company and read the honest reviews about after sales support. Avoid avoid avoid avoid Sales rep couldn't be nicer, faster and wanting to get the heating pump installed in days. They Subcontracted the work and we were left with live wires, missing radiators, ton of rubbish in the garden and holes in the garage. Called the office daily but nobody ever calls you back, sent email after email with no reply. In the end I called the sales rep but he was freelance so had no power. Still left with incomplete work but they've had there 13k in payment. Lots of other similar reviews on twitter, Facebook, Instagram and yell. Please avoid this company. They just don't care about aftersales customer care and want to move onto other jobs.

No one returns calls or emails leave you with no support !!

Nobody answers the phone and difficult to get an engineer out

Process was shocking from start to finish. We are now left with a huge pile of rubbish and large scaffolding a week after installation along with a hot water tank that doesn’t fit and a cupboard door that now won’t close due to how the water tank has been installed and a £30 electric bill for 5 days using the ASHP which would have cost us £12.50 if we’d stuck to gas! Also an incomplete solar install almost 3 weeks after the panels went on. I won’t be signing the system off which means they won’t get paid until I do so hopefully gives me leverage to get sorted. Tomorrow we will be dismantling the scaffolding and putting it on the street for collection.

Great service prior to installation. Professional and speedy installation. Good response to queries. Had a system for almost 3 years without any problems. Recently had a problem. Impossible to get through to the service department, phone goes to voicemail and after a week still no reply. The guys who answered the main switchboard were great and managed to help me get the system working so we have heating. Can you give zero stars for the service department?

From the moment we got in touch they were friendly and professional, the date was soon booked only just over a week later, Ryan and David were there for us any questions we had , the installation only took two days and the workmen who carried out the job were courteous and professional, the electrician went out his way to help, the job was done with hardly any mess , the aftercare service was amazing David asking if everything was ok Ryan always on hand a big thumbs up to this professional team

I had an amazing install 3 weeks later I am nice and toasty looking at having Solar installed soon. Thank you Greener Living keep up the good work!!!!!

Very disturbing experience from this company, extremely unreliable peopel. my TP link was taken by one of their men. My dad is trying to get it back. My dad had taken many days off for these people to fix stuff and still they can't get it right. The house he's cold as the heating does not work sometimes.

Incompetent installers. It had taken them more than a year going back and forth for them to put things right and still they have not managed to resolve it. Because of their incompetence, this is cusing friction between our Family and has increased the stress and anxiety levels of my husband. He has been very kind helpful and cooperative with them. The compressor has various fault in it. He is dealing with them along side NAPIT and HIES, I have seen some changes being done, however the accreditors have no power to force them do anything promptly. Very very disappointed. One thing is certain if anything happens to my husband with his health. This company is solely responsible for his physical and mental state of mind. I can see how helpless he feels yesterday he was in tears. I am very worried about his current state of mind.

I used Greener Living for my Air Source Heating and their Commissioning Engineer Dave was absolutely first class from start to finish brilliant bloke that was very knowledgeable

We had an air pump fitted in 2021 to find it did not work there was a problem with the thermostat it was reading aboutc7 degrees higher than it actually was an engineer came out and said it was fine but there was a water leak but he would have to rip up all the flooring to fix it as he did not know where it was coming from he left Several phone calls and months later another engineer came out found the leak on their components fixed the leak Then we showed him we had the thermostat outside to enable the heating to come on after checking the thermostat he said it was not working and would order another one well 5months later still waiting.Also heat pump fitted at a height where I have bashed my shoulders on it I have to watch the grandchildren don't walk into it told it can't be moved or put lower so it has to stay in this dangerous position with metal brackets sticking out . Another call made today for replacement thermostat 28/10/2022 to be told they only have one electrician and he is priotised and even though its been 12mths November we are not a priority . We are now in the process of contacting our solicitor and Trading Standings to get the system removed and go elsewhere at Greener livings cost

This company are a nightmare, my Dad used them for solar PV and once they have the money they could not be less helpful. They have failed to register his solar with the DNO, don't answer emails or phone calls have pretty much washed their hands of it. The install was also a mess but they sorted that because he refused to pay until they did. Sadly he didn't realise there were other things they needed to do and paid, so now he is being ignored. Doesn't give much hope if he has any warranty issues. He has spent months trying to sort this out even reverting to trying to register with the DNO himself. He cannot export his excess energy and get paid for it, which as a pensioner would help him. Avoid Greener Living at all costs, a true test of a company is what they do when it goes wrong... in this case it's pretty much nothing,, to ignore you. Take the money and onto the next customer. I am sure they will reply saying please get in touch, but he has been trying that for months, so please don't patronise us with that kind of empty sentiment. We are looking at a complaint via the accreditation body now seems the only option left.

Plenty of calls and messages pre-installation. After sales leaves a great deal to be desired. We are left with a drive full of rubbish and a newly installed radiator that doesn’t work 8 days after installation!!

Good service by Andy Potts

Andy Potts undertook an excellent service, he worked quickly and efficiently and was courteous. An excellent job Andy a 7 star service, thank you.

Harvey. Top bloke. After YEARS of getting people out to try and fix the issues my parents were having, this guy walks in and solves in seconds flat. Give the guy a raise, or better still, get him to run the show

Absolute nightmare, customer service is disgraceful. Quick enough to ask for a signature for the contract & to claim the money but not quick enough to sort the damage they have caused to our house. Thank fully no contract signed & won't get signed at this rate.

Really happy with my heat pump, their service was pleasant and efficient.

Greener Living sold me an Air Source Heat Pump and installed it and moved one of the radiators in the kitchen and this now leaks below the tiled floor and they will not come back and repair it and no longer answer the phone to me. This is not a trustworthy company and I would not advise anyone to use them. They are amazing until they get your money and then they drop you like a hot potato

One of the worst experiences I’ve ever had with any company. Just to give a list of the problems I’ve had leading up to the most recent. Started with not having the exact equipment that they quoted and offering me a alternative that was a very different quality of equipment. After discussing multiple times I was able to resolve this. Installation date being moved back over four times with less than 24 hours notice due to not having scaffolding put up, not having the right equipment, sickness, Time restraints due to previous job, Every excuse under the Sun. We were asked to pay for the job a day before installation for them not to install the next day and only getting the job done a month later. Then the installation should’ve taken two days and ended up taking over five different days not including the original delays and movements. And now I’m in the current situation where after asking for paperwork so I can sell some excess electricity back the grid the paperwork has taken two weeks to get and have had near to no response from the customer service even though they are CCed in every email. Just to find out that they haven’t registered the solar panels with the distribution network so I currently can’t sale anything back to the grid and the network have contacted the installer as a matter of urgency due to them not asking permission prior installation. This occurred over two weeks ago I have copied all of the emails to the customer services the head of sales and Sam Arundell that is meant to be dealing with the problem. And I am currently being ignored with the only person replying is the head of sales that is just asking his colleagues to reply. Would highly not recommend Jack

Used them for PV install. After two months after installation, correct application for Microgeneration Scheme for Northern PowerGrid hasn't been filed in. That was almost two months ago! No communication with the Greener Living at all, despite me advising them what to send/how to fill in the application to Northern PowerGrid! Avoid at all cost. ZERO stars!

Please avoid at all costs. There are more honest, better companies out there. I sincerely wish I would have listened to the other reviews before using Greener Living for a Solar panel system. What an absolutely abysmal experience we have had with this company. I have never received such terrible customer service from ANY company before… or lack of! When the sales rep visited our home, he actually BOASTED about the fact that they HAD STOCK. Guaranteed stock. This was nothing more than a lie. A lie they use to pressure people into ordering with them on the false promise that the project will be completed in two weeks. They said “we are a preferred customer to our supplier as we order sooo many in bulk, no other company has stock” - Mis-selling at its finest!! Simply put, we would not have used this “company” if they had not had the stock and they knew this. Once you have placed your order, be prepared for the complete and utter shambles to follow. Firstly, there appears to be no communication between sales and the case manager, as the set up that was sold to us was completely different in terms of where the solar panels were to be fitted. Then they call us the EVENING BEFORE the job was due to start to say that they actually don’t have any batteries in stock!! So where was all this stock they were singing and dancing about and how could they only just know that hours before? Then they had the absolute audacity to call and demand payment UP FRONT! RED FLAG. All despite the sales rep advising balance on completion?! I felt extremely uncomfortable with this, and explained this several times. They would not budge and kept demanding. I asked when the battery would be fitted and specifically said I was uncomfortable as I had a feeling this would drag on for months and months. Nope, they assured me, PROMISED ME that it would just be another two weeks and they would never keep a customer waiting etc…. Well here we are two months down the line with no end date in site. Since the panels were fitted I have had to chase daily for the certificates, only receiving them recently. They ignore all emails. They barely answer the phone, and when they do they are extremely rude and act like you are in the wrong. What’s more concerning is that after numerous calls today, when someone eventually did answer they said that they weren’t aloud to transfer calls to the customer service department and could only pass on a message…. This is ridiculous “customer service”. This is not an isolated case as I personally know of others who are going through the same thing with this company. I have since cancelled the rest of the job. I have found a reputable honest company who has fitted the same battery within days of speaking to them. We were going to have a heat pump fitted by greener living next year… but we will 100% be using an alternative supplier. Long story short - avoid! They may offer a competitive price, but they don’t actually deliver, and they treat their customers appallingly in the meantime.

The engineer was very helpful, polite, and happy to chat to us after the service to explain how to get the best out of our heat pump economically.

I really really wish I had never become involved with Greener Living. The saga of unsatisfactory performance, cold rooms and ignoring my messages continued until NAPIT became involved. They then woke up and sent a guy who knew what he was doing. It transpired a balancing vessel and pump had been omitted from the installation. Even now I am wondering if winter will be comfortable in my house when it's cold outside. They also "sold" me the system with a promise of additional payment via Maintenance Monitoring but omitted this from the paperwork and left me out of pocket circa 1500 pounds. Don't touch them with a barge pole!

Used Greener Living to install solar panels on my house. They are definitely the worst company I’ve ever used for any service or installation. After taking my money it took them a additional month before installing the solar panels although it was meant to be install the next day after I had paid. I had to take off multiple days from work to be at the property for them not to show up multiple times or to not bring the right equipment to do the job. It has now been two months since they completed the job and I have messaged them over seven times to send me the correct paperwork so I can start selling electric back into the grid but I’ve had no reply from the correct department. I would highly recommend never to use this company.

We had a great experience of using this company for the installation of air source heat pump. They were completely professional throughout, laying out what was required and the cost ( which never changed) straight away and then quickly installing the whole system in 2 days. The couple of problems outstanding after this ( two radiators came slightly the wrong size, one shower started leaking due to pressure changes), they fixed efficiently and with no fuss. System works great now.

Avoid. We had an air pump installed and solar panels. Spending over £22,000 you'd expect a decent service. As a company, they are pathetic. Fail to show up, fail to answer emails, break tiles and refuse to repair... There admin person (Jay) never follows through with passing on messages and Sam and Peter from solar are wonderful at apologising and then ignoring you. I have over 100 emails going round in circles and still at an impasse. Avoid. Go elsewhere

I would avoid like the plague if I had chance to go back. They turn up when they choose, are poor quality, unhelpful installers and please don't believe you can claim money back. Months later you will be told that the correct things aren't installed, that remedial are needed, but as to when they will happen, how long is a piece of string? Deadline for the cash back incentives has gone. Dont use these people. Oh and heating systems work better without huge holes in the walls, eventually 2 weeks later, after the snow, they sent a handyman with a tub of pollyfiller. Thankfully he took action and we had a team come back (days later) to remove what had been installed and brick the hole up. Youd think they would have finished the whole job then, but no, months later we still don't have the correct system installed. I'll change my review if they actually ever finish. Months later, still a faulty system, no certification, appalling customer service and money that we were promised could be claimed back actually cant be. Do not believe a word they say

The plumbing team of Ben Jack and Lee were very efficient and cleaned up, brilliant. Stewart who done the electrical work explained everything to me very clearly, excellent 👍 , Dave and Alfie, also explained everything right which made unstanding how everything works easily to understand, could not find fault with all the lads who worked here,clean and tidy 👍.

I am very happy with my overall experience. Initially I was impressed with the lack of a ‘hard-sell’, the actual ‘sale’ process was painless and in a fast paced market some of the products changed but I was kept informed and all questions were answered. The logistics to getting ASHP and Solar with battery installed within a few days cannot be underestimated. The hard work and expertise of the engineers, allied with the quality assurance gave me a level of assurance required for such a large investment. Thank you Greener Living.

This week we had Greener Living in to install our new Air Source heat pump and radiators! They were here bright and early and did a great job getting the plumbing sorted on the first day. The next day the Electrician was round to hook it up and getting it working. A few little repairs later and it was all up and running by the end of the second day. Since then, I've had lovely warm water much quicker than the old boiler was capable of! Thanks Greener Living, I can't wait to see the drop in our Gas/Leccy bills!

Very good workmanship very happy with the service and equipment thanks for a great gob

After reading reviews on here regarding this installer, I was compelled to leave my own experience as I normally don't leave reviews. This company went above and beyond and was courteous when the installation was undertaken and even though I had a minor teething problem they sorted my issues swiftly promptly and with minor disruption. I would definitely give them as a reference to friends and family in the future and wouldn't hesitate in doing so. I think some people leave negative reviews too quickly without allowing enough time to iron out any teething issues. These systems aren't as straightforward as we would like to think and we are more than pleased with our heat pump now we've learnt how to work it correctly.

Contacted these folks after they installed an ASHP for a mate of mine. From initial enquiry to finished install the process took 3 weeks, I was very impressed with the speed they moved. I found the installation teams to be polite and considerate of the fact they were working in our home. There were a couple of changes we made during the installation and it helped that I was on hand to make the decisions. The job was to swap our old gas combi boiler with an ASHP and hot water cylinder. The biggest problem we had was there was nowhere to install a hot water cylinder within the house so an insulated cupboard had to be built on the exterior. Day 1 - plumbing, including HW cylinder and new radiators Day 2 - electrics, system wired and commissioned Day 3 - insulated cupboard built around cylinder The installation went as planned the system works exactly as described and Greener Living were very helpful in my application for the RHI grant which I am now in receipt of. My biggest gripes with the install are that the insulated cupboard doesn't feel insulated enough (but then I'm an insulation enthusiast - so maybe it was never going to be) and that the individual trades that came to the house didn't know when their colleagues where coming. They asked several times when such and such was due to which I returned the answer, 'you tell me'. That being said I did ring HQ who were able to tell me what the plan was and when the different trades would be coming. All in all I consider these minor gripes for what is a significant undertaking. The heat pump has been operating for a month now with no issues.

We decided to take advantage of the renewable heat incentive and contacted Greener Living. They sent a helpful salesman who explained everything clearly and we found it easy to contact them with any questions and they kept us informed every step of the way including dealing with the paperwork for the RHI. The installation was carried out over three days bye helpful knowledgeable installers and all the rubbish was cleared away promptly at the end of the job. We plan to use Greener Living for our solar panel installation later in the year.

A year after the installation the heat pump is still defective and I get no answer from the company. Do not use at all

Installation let me huge works of repairs broken laminate scratching walls the radiators with bend panels Promised to fix and one year later no one fix it Every month I pay for manitanence they come to do annual checks promise to come to fix at the least the bend radiators never hear from back from then also heating pump installed above drainage sump pipe wich Yorkshire water report is broken and we need to take out the pump for fixing the pipe the company don't return our requests to mobe the pump

In February of 2022 greener living installed an air pump in our home. We had just purchased the house as first time buyers and the property did not have any heating. Greener living installed all of the pipe work and radiators from scratch. We have had an awful experience with this company. For a system which has cost of £14,000 to consistently break and receive horrendous customer service support. Initially the incorrect radiators where ordered and the worker on site was rude and unhelpful to our family friend who house sat while we were in work. The radiator in the bathroom was placed exactly where we asked for it not to be put. The copper piping was not sealed properly and resulted in a serious leak which has left water mark damage on the ceiling of our kitchen. We rang the emergency line and were given an appointment to then be told later that day there was no record or any appointment being made. My partner had to call again and someone arrived later that day. On the day of installation we requested the old heating monitor to be removed and we were told this was not possible. This then resulted in the old system causing the heating to be turned off constantly rather than left running as it was supposed to be, leaving is with no heating again. After complaining about the damage left by the plumbers who installed our system a builder came out to replace the shelves they pulled out, the fascia and fix the floor boards. He did not fix the broken fascia and left us with one functioning shelf and one useless shelf. We left this alone and intended on fixing it ourselves in the hope we didn’t have to contact greener living again. This week our system went into error and we called the emergency line. My partner then rang at 8.43 am the next morning and was told someone would be out between 2.30- 4 that day. I rang at 3.45 to query where the electrician was only to be told that the job had been marked as completed. The story then changed to ‘there is no record of this appointment’ (again). We have been told by staff at greener living that the recording has been listened too and there is no such conversation. I requested the recording to be sent to me and I was told it would be emailed to me, I have still not received it. On day 3 a lovely electrician called James arrived before 9 am and fixed the issue. He said there was wires which were incorrectly installed and he had to swap them around. He also explained that our pressure had been turned down so low that there wasn’t enough to get the hot water around the system and therefore we would not have hot water. As I write this review our system has once again gone into error and our 3 kids are in bed with hot water bottles trying to keep warm. I cannot put into words how upsetting and stressful dealing with greener living has been. I can honestly say I wish we had never gone with this company. Initially I had promoted your business to a number of my friends who are all in the stages of buying their first home. I have backtracked as I could not in good conscience allow anyone to through what we have with this company. PLEASE BE AWARE OF THIS COMPANY

Very nice bunch of people all so helpful, I had solar fitted and whenever there was a problem they can out asap and fixed it also great customer service from Chris always there to help

Must concur with other 1-star reviews. Heat pump installation, no heating and hot water for several days. Scaffold left for 6 weeks , blocking most of the driveway, despite calls and emails. Been charged for scaffolding for solar panels, but guys used ladders, that's £200 extra.

I would seriously advise against using this company! The salesman said ”we are not the cheapest, but our customer support is second to none - with a head office and fully trained staff to support customers” Well, after having my Mitsubishi air source heat pump installed over 8 days ago, I can tell you that is not the case. They certainly aren’t the cheapest, and ask customer to pay the full amount upfront (something I would never usually do) leaving the customer with no leverage when it comes to initial installation problems or operational issues. The installation was fast and not the best workmanship wise (radiators not straight, rough pipework etc). The system was wired up the day after and everyone left. No instructions, no run through and certainly no support line to call. Four of my radiators do not get warm and I cant have my heating and hot water working at the same time. They sent out a engineer to sort it out yesterday and it is now worse! I would look for a local company that’s is recommended or has good reviews.

the worst ever service supply as i have my installation at 02/08/2021 and until now still not yet solve out all issue i facing with (further, they even not reply any call and email for 3 months) for those who would like to have the heat pump system just choose other supplier to avoid any further problem. After confirm that they will visit but did not show up (after that just told that they are busy and will be rearrange for another day) They also charge extra equipment that on quote and did not install it (told you that will be refund but never done it)

Beyond useless. Had a AHSP installed by Greener Living. Miss sold from the start and promised the world by the sales person. Had to argue for What had been promised and after 6 months since install remedial work still outstanding, including linking the Ofgem meter which means we won’t received our MMSP payment as part of the scheme. Seems that all they want is your money and as soon as you have paid they ignore you. Avoid

Every time I've dealt with the owner of this company, he has been professional, bright and brings solutions to the table. Will happily do business with him in the future.

Greener Living started the installation in November - now in March and still not finished. They do not return phone calls, and fail to turn up when agreed.

After a couple of miscommunications and rescheduled appointments I decided not to go with this company. I phoned the office on a Friday to cancel a visit on Tuesday. I was then phoned by Ricky (Sunday afternoon) to confirm when he would turn up. I informed him that I had cancelled and politely mentioned that there seems to be some miscommunication with the office. Ricky became rude and dismissive and implied that it was somehow my fault. I informed him that as a potential customer I was not there to manage his communication problems. So glad I didn’t get involved with this company. Just read the reviews. Any review that mentions “bullying tactics” and “poor customer service” must be a red warning light to anyone wanting to do any potential business here.

Your heatpump system has seen us through its first winter and the system with its professionally sized radiators has kept us nice and warm with loads of hot water. Proof positive that this system works well in this country - we reccomend it and would be happy to speak with anyone who is not too sure about changing from a gas boiler

Avoid. The service is just shockingly poor, nobody responds to an issue when it is raised. Nor does anyone seem to know what they are doing. The installers when they came had no idea what they were there to do. The unit was installed in such a way as to make connection nearly impossible. Air Source Heat Pump does work, but be warned, you get no explanation or guidance, or after-sales support, and I am still awaiting connection of the MMSP since first week of Jan. Really poor.

Our air source installation was problematic from the start, with a contributing factor being the company we purchased it from used sub-contractors for the installation. The quality of workmanship was appalling, we had damage to the fabric of our building, drainage from the air source pump was not completed, the system did not work effectively and the house was not particularly warm. Attempts were made to resolve the issues with the company and we became aware that they had disposed of the services of the installers due to problems with their installations. In spite of this there was a reluctance to accept that there were problems with our installation! My emails were ignored and attempts to make contact by telephone got no response. They would not recognise that there was a performance issue with the system despite us providing meter readings to evidence this and the considerable increase in running costs beyond projection when we were quoted for the system. In desperation and after a year of trying unsuccessfully to resolve this I contacted HIES. With just into a year of our HIES warranty unfortunately Covid struck. This had a considerable impact on speed of progress in resolving the problems and seemingly became a ‘legitimate’ excuse for the company to protract the situation - further eating into our warranty. We also became aware at this time that they had ‘pulled out’ of the air source market and reverted to what they knew best - installing solar! With the support of Tracy Dilworth initially and then Cathryn Wolfenden working from home and acting on our behalf, the company eventually agreed to contract a company to install a French Drain to resolve the water issue. It took a number of months and numerous engineer visits to get to this stage. They were however not responsive to our claims relating to the overall performance of the system and we had to threaten them with action for mis-selling and installing a system that was not fit for purpose. By this stage our HIES warranty had expired but in spite of this, accepting that Covid had had an impact on our ability to resolve issues within the guarantee period Cathryn really went the extra mile over several months to achieve a successful outcome for us. She contacted Martin at Greener Living who arranged for an independent survey of our property to be undertaken and a resultant report to HIES on the suitability of the system installed. Based on this we were given a FULL REFUND from the company. RESULT! This was fantastic and we are truly grateful to Cathryn for achieving this. We would certainly advise anyone contemplating installing an Air source system, that they do their research, get a personal recommendation if possible and ensure that their installer is registered with HIES, Greener Living have just completed our system conversion. It is now fully functional and fit for purpose. THANK YOU to Martin and his team for a far more professional experience and restoring our faith in the system we have. The pandemic and Covid outbreaks for both us and the company impacted on timings but now 4 years into our RHI we have a system that finally works! The Greener Living team have been very professional and could not do enough for us. Following commissioning of our system as a matter of course they were keen to get feedback on our overall experience to enable them to see if they can further improve the customer experience. Thank you Greener Living, we would certainly recommend you.

We had an Air Source Heat Pump installed in July 2021 - no complaints about installation.. all running fine and installed in 2 days. However, our Air Source was installed above our garage, which obviously required scaffolding which is still erected in our back garden (28/1/22). It has been 6 months and nobody seems to want to get back to emails, messages, calls! Utterly unresponsive!

Greener Living have been great throughout the process from pre sales to contracted fitting of an air source heat pump to replace an old oil boiler. Unfortunately the old pipe work in our house leaked when the new system was pressurised and so couldn’t be switched on. Greener Living and the contractor worked to swiftly over the week ahead arrange repiping of radiators to the new system so that we weren’t left cold for too long. What should have been a small job became a big one, but we’re now toasty warm with a full new system and getting used to our impressive air source heat pump- a vast improvement on our old oil system. Would definitely recommend.

our heating was installed on 9/12/22 and still not working properly , some damage to our property during installation , not installed where as as we agreed , despite multiple contact with firm and visits from workmen we are still cold

Stay clear!!! After a very lengthy install where we lost hot water for 5 days, and the waste wasn’t collected for 15, we have been left for over 3 months without the wireless thermostat- today I ordered it myself for £210 of my own money. The system doesn’t work properly without it, as the wired controller is at the top of the stairs. We have to have the hallway cold so the thermostat isn’t triggered. I’ve complained more times than I can count via email, left voicemail, attempted to contact them via Facebook (deleted my comments, didn’t reply to private message). Their aftercare is horrendous, they’re just not interested. The other reviews on here are speaking truth! Also it uses more electricity than they said it would.

I had these guys come and install a brand new heating system and an air source valiant heat pump, last year. A few niggles with appointment time and date, but after much ado, have a warm and cosy house. Ever I have a problem, I have received excellent care from Sam Arundell and today I had the pleasure of meeting Andy, a service engineer for my first service.

Warning: be very careful buying from this company. My parents are currently sitting in a freezing cold house, after Greener Living’s electrician has failed to turn up to complete the install. Customer services have not even tried to help. Leaving over 70’s with no heating in the middle of December is totally unacceptable - I’m disgusted

I'm currently going through the process of trying to have my heat pump fitted, and what a joke! Heat pump hasn't arrive and we're 3 days in. Not heating for 3 days and no hot water for 2 days. Sat here waiting for someone to turn up and nothing. Tried calling loads of times and no one answered. Left messages and nothing. Now 3 days into not going to work and all I had was sorry but you need to wait in for someone to come. Still waiting!!!!!

Useless,a year down the line from installation we're still having problems. Never on time to appointments or don't even turn up on some occasions. Poor after sale service WOULD NOT RECOMMEND!

Didn't turn up for the appointment they had made to survey the property. When phoned was told the appointment had been cancelled. It would have been nice to have been informed, 1hour round trip for nothing!

We enquired about air sourced heat pumps. The guys that came to talk to us, Darren and Chris, we helpful, informative and not at all pushy. We went for it. The manager came to answer and further questions. The surveyor came and did his report. The engineer came for a pre visit. The installation engineers were clean workers, polite and professional. The electrician came the next day. I was sceptical about the whole thing but it works well and “does what it says on the can”. There are some bad Google/Trust Pilot reviews but the company did everything they said they would do. And we are helping to save the planet!!!

I wouldn't trust them anymore, completely unprofessional. I also doubt about the reliability of the system installed. They're leaving us without heating and hot water for days. At first they called their electrician just a day after the work was complete, then something was not been installed properly and they don't even try to fix it. We calling them back everyday, and they just keep postpone the repair.

You know what, its with a heavy heart I give 2 stars but needs must in a hope it gets my heating resolved. Installation was (as I thought) good. 5 workers and they didn't stop all day... Took out my old system and installed an outdoor air source. The sales person before then (David Loach) was great, the inspection guy was effective and all done and installed within 3 weeks. VERY EFFICIENT! The spanner in the works was, we wanted our walls plastering so the installations guys kindly agreed to leave the radiators unfilled so we could easily take the them off, plaster, paint and then they'd come back and finish the job... If only. We've had 5 different people round on 5 different occasions and still no heating. It turns out the installers had omitted to fit a particular part (All 3 people have told us this but unable to fit it themselves) there is a problem with x,y and z (all too technical for me to describe... I don't fit these things!!) Basically, Greener Living send workmen round for them all to have a tight timeslot so unable to fix it. I am just annoyed that we paid before it was all up and running!! GL are great but they seem to be taking more orders than they can deal with (direct quote from one of their staff!) they need to send a couple of installers round, finish the job and go on their merry way. A few hours and we're done... Instead, I'm waiting for person number 6 to come and tell me that the thingy isn't attached to the whatdoyoucallit and that bit needs changing... Come on GL. Please don't spoil your bloody good company with the not being able to finish jobs properly!

This company flooded my kitchen and wrecked my house with their unprofessional fitters. They fitted 4 out of 10 radiators of the wrong size or type. They didn’t leave any instructions on how to set the controller leaving me without heat for 4 days - I’m an OAP. Even now, 5 days after my first complaint my lounge radiator doesn’t work. Their cowboy workmanship has taken thousands off my house value. Their rep, Tim Clark, refused to help because I left negative feedback on Trustpilot!!!!, The installations manager, David, promised to call me yesterday but I’m still waiting. Another manager, Ray Cook, gave me a rollicking for leaving negative feedback. This company is run on bullying tactics and shoddy workmanship. I’ve asked for a director to get involved but so far nothing. I’m seeking extensive compensation as I will need to get proper plumbers in to put right all their bad workmanship. If I don’t get compensation I will be taking them to court AVOID THIS COMPANY TOTALLY. THERE ARE BETTER ONES OUT THERE!

The first issue began when contractors turned up (after we were told they definitely don't use contractors and all own staff) and were unable to start due to not being able to use existing pipework despite the 3 prior surveys, so the installation was put back a week. Finally after another week the heating system is up and running but there was issue after issue, electrician not turning up, leaking pipes, incorrect pump fitted and still waiting for a replacement for the wireless controller. Most of the fitters are friendly and helpful but still can't recommend the company itself. Still have visible pipework and holes in the walls, which the sales rep said the installers would sort out when giving his spiel. The heating, now working, seems to be doing a good job but as others have said find another company to do the installation.

Excellent installation service by the guys from Tyneside who were brilliant. Professional, friendly service from Ray and Nigel on my first annual service. The air source heat pump is brilliant and I would highly recommend

Excellent service thanks

Greener Living installed our new Air Source Heat pump. They were great, from Tim the salesmen to the team that installed the pump and all new radiators. They were polite, professional and did a great job. We are happy that we chose Greener living to help us to reduce our carbon footprint. Highly recommend!

The company will respond within a very short time on ene enquiry on maintenance and repairs or replacement of parts. The work force is conseanshus and respectful of properties by covering all serficeses with sheets and plastic. The installation was completed in a day and all rubbish removed, the system is checked and fully bled for air pockets before they leave.

I had my Air Pump Heating system installed not long ago by Green Living and until now I am very happy with it. Changed my old boiler and had new radiators all over the house. The install team was friendly and finish the job in one day. They took all the rubbish after two days All steps were explained and I had guidance all the way. The house is worm and costs are more lower. Only thing I need to say is that the outside unit is a little noisy when working and people should be aware of this. Overall I am happy with my new ASHP installed by Green Living.

very helpful team, walked us through each part of the process. fitting was fast and efficient and done in a day, would highly recommend this firm.

We decided to have a ASHP installed after having one at our old house. We used Greener Living as they were local and competively priced. The sales person was very knowledgable about the product , so we decided to go ahead. On the day of the install, the team decided to move the unit to the gable end of the bungalow out of site. The main install only took one day, there were a few minor snags which were rectified the next day. I was sceptical at first regarding the RHI payment and the MMSP payment but everything went smoothly. We have managed to get the best from the install with the help of the team, Jay and online help. I woukd recommend them without a doubt.

Decided to have an AHSP installed and chose Greener Living for the install. The price was competitive compared to other suppliers and they are a local company. Joe, the sales chap, was very helpful in explaining what we'd be getting and once we signed up the process was very straightforward. The only issue we have is the physical size of the unit as it is difficult to visualise prior to install, and having spoken with the team on a follow up call post install we may look into moving the pump if we feel it is too conspicuous sited where it is - but we will see how it goes. The install team were very efficient and friendly and it took 2 days to install as we have a larger 4 bedroomed house. A little more guidance as to the best way to run the system when installed would have been good from the installers, but we were guided to online help by Jay which enabled us to set things up accordingly. Overall we had a good experience using Greener Living and would recommend to others for this type of installation.

Air sourced heating system installed over past 2 days by Greener Living. Professional team from initial consultation to completed installation. Very happy with the service and the quality of equipment provided. Will certainly be in contact for future power requirements.

Very good upfront explanation of heat pump and install process, great initial assistance and survey. Provided lots of help with RHI/MMSP application. Mitsubishi Heat pump and upstairs radiators fitted - All work completed in just 1 day despite being a 5/6 bed house and a few challenges (Stayed late to finish). Used mats in rooms to keep mess to a minimum. Heat pump delivers as expected, however need to be aware it does not work the same as a gas boiler, so there is a learning curve to get the best from it and keep the electric bill down. Had a few minor issues, which were addressed, so overall 4 stars.

I have had an air source heat pump installed 2 months ago, I looked into having the Air Source Heat Pump and spoke with Ashley and decided to go ahead and have it done. I have made the best decision for this as my heating is more controlled and energy efficient and has reduced my gas bill by 90% as I still have a gas cooker. The installation process was a lot quicker than I thought and the guys were lovely and left no mess. The heat pump is installed outside and is very quiet, my neighbours are also interested in having this done and I have recommended a friend to have this done as well. I would recommend Greener Living to anyone.

Whilst i am happy with the System itself in that it gives a very efficient constant comfortable temperature. I can not feedback anything but a poor experience with the greenerliving company. What was sold to me by the sales pitch is not what was delivered. The team doing the work drove to cambridge from sheffield, with this in mind they were late to arrive each day and were in a rush to leave each evening, i was left with a very sub standard installation and there are several tasks such as cladding and brickwork replacement that was sold to me but that i have been left to complete myself. The team left rubish everywhere, all over my garden, in each room where they worked, solder melted into my carpets, burn marks on skirting boards, scrapes in my hard wood flooring, pipes installed the quickest way possible instead of the neatest. The worst area for mess was my loft where a lot of work was done, they were not considerate to my insulation and left piles of rubbish. I was told they would remove the old surplus water tanks, which they did not, instead they used it as a bin and left it for me to remove. On top of this the system did not work initially and i was left without heating for over a week. Again, overall I dont regret having the work done as the heating system now works really well. But in hindsight i would use a different company.

Hi, I don,t normally write reviews, but we have had such excellent service from Greener Living that they deserve credit. We had a full ASHP system fitted including radiators and pipework. The rep came and explained all the aspects of the system, and provided us with a quote after the survey. Due to some personal problems we were unable to have it done straight away, so had it fitted about 4 month later, at the same price quoted. It took three days to install the complete system. The workmen were very accommodating, even when we wanted to change positions of some radiators. They worked hard to keep disruption to a minimum, and were very clean and tidy. The electrical engineer was also excellent and very proficient at his job, and made sure everything was done as it should be. We had a couple of issues, the diverter valve was faulty when fitted,(not their fault) but they were there the next day to fit a new one. We then had a powercut (Also not Greener living Fault) and couldn't restart the pump, I rang at 9 AM and they were there by 10.30 AM to fix it. So all in all we have had excellent service from rep to fitting to after sales service. Greener Living is an excellent company to work with, I would give 10 stars but it only goes up to 5. Thank you Greener Living for a stress free installation. Chris and Anita kemp

A smooth start with great service from reps visiting the house. Excellent installation, very clean, tidy and nice people. Small hiccups resolved.

Helpful and prompt response to my initial request. Home visit was arranged and Ash really made me understand the air green heating system, he was polite professional and knowledgeable on the product and services they can provide.

Had an air source heat pump installed by Greener living back in November and just issue after issue, eventually another larger air source pump installed as the house was constantly cold and would not get above 17.5 degrees. Even with the larger pump the system did not operate right and had to get the valiant engineers out to check over system, found an additional pump that should not have been installed so removed and now still not hot enough when outside below 2 degrees so next stage was to install larger radiators in two rooms. one installed and still waiting for the kitchen rad to be installed. The system was obviously not sized correctly and now I am worried about the cost of my electric as the system is always defrosting. Communication very poor form company and had to contact HIES to assist me in getting things rectified. good job I had a log burner installed to keep the family warm in the winter months.

Installers were good but the management of this company is terrible! The system doesn't work because the "project manager" cut corners with the installation (not the installers fault they do what they're told) Constant lies to get your money. Didn't have heating or hot water at all for nearly a week and I have minimal heating now and paying a fortune in electric bills. Complete con. Avoid.

If I could give minus numbers of stars I would. They are totally incompetent! They missold me an Air Source Heat Pump. Promising that my house would be as warm as it always had been. How wrong that was. They wired the system in wrong. They plumbed the system in wrong. They damaged my house. There were several leaks from pipework they fitted which damaged my kitchen ceiling. For three months from October to January, I had intermittent heating and hot water. The cost to run the system doubled to £20 per day. They didn't fit the meters needed to claim back the Government funding. There were so many issues I had to contact Vaillant's CEO (The manufacturer) and pay them to inspect the installation. who found countless errors. Poisonous Antifreeze leaked into my garden - so I had to keep my cats in and warn the neighbours. They ignored me for weeks and really didn't care that I was sitting in my house freezing cold with no hot water until I threatened legal action. DO NOT USE THIS COMPANY. It has taken months to get a resolution, I've had the system decommissioned and a new gas boiler put in. IF YOU ARE THINKING ABOUT PROTECTING THE ENVIRONMENT BY INSTALLING ONE OF THESE AIR SOURCE HEAT PUMPS - I WOULD SERIOUSLY RECOMMEND THAT YOU DON'T. I was not able to have central heating on at the same time that the hot water was heating up and when it got too cold outside - all the system was doing was defrosting the heat pump outside while indoors was freezing cold and I had no hot water. IF YOU WANT MONTHS OF DRAMA THEN GREENER LIVING CAN OFFER THAT IN BUCKET LOADS.

Our house is 200 years old and had very poor storage radiators only in place, meaning that a completely new Heat Pump system needed to be installed throughout requiring new pipe work, radiators, shower, heat pump and tank. The installation was challenging for the installation team and they worked extremely hard to install the system despite meeting several issues with drilling into steelwork, different level floors and limited space between floors and in roof. System is working really well and we have a warm house at last

Our Installation of the Mitsubishi 11.5kw Eco Dan ASHP was on the 4th and 5th January 2021 and it was cold. 2 installers travelled from Newcastle Upon Tyne to Stoke, they were on time, 8am, both days, full 11 hour days installing, both pleasant, professional in their work, tidy, knowledgeable and helpful, answering any queries as best they could. The equipment works a treat, our house is an extended semi detached house, we had a combi boiler, 13 radiators in the house, tiled flooring in hall and kitchen, wood floor in lounge and the house never felt warm, since the ASHP has been installed we have noticed the house is considerably warmer, keeping the temperature at 18 degrees in the day and knocking it down to 15 degrees at night, bearing in mind the last week has been pretty cold and due to lockdown the kids and wife are working from home, our electricity use does not seem unduly high (I've been taking readings daily, out of interest its averaging about 35kwh in a 24 hour period). Hot water is excellent, for a four person family, we have not had issues with hot water running out for showers and baths. Installation was very tidy, new radiators where needed were level and plumbed in tidily. All rubbish, scrapped boiler and radiators removed by the installers. repairs to loft hatch and brickwork where the boiler was done to a good standard. We will be having a secondary heat source installed in the form of a log burner at the end of this month and I have a feeling that the log burner and ASHP will complement each other in providing heat throughout the house. I would have no issue in recommending Greener Living for an Air Source Heat Pump installation and so long as future customers do their research on the system and don't expect it to work on demand like a Gas Boiler then they won't go wrong.

Very bad business practices. Misleading advice. Buyer beware!

Our house was particularly complex to install an air source heat pump and it took some time to get the specifications right. The team who came to replace our entire central heating system and install the air source heat pump were highly efficient, completing the whole task in three days. We are delighted with the heating system - the house is really snug, even in the very cold weather we have had recently. I'd certainly recommend Greener Living to anyone who is looking to install an air source heat pump

Wow

Good experience which reinforced my experience of the installation of my air source heat pump

Everything went to plan from start to finish first class company .whish all company's were as good . 5 star .will and have recommended.

Excellent company to deal with from start to finish Very professional sales team not pushy at all and knew there stuff Installation done in one day very little mess After sales team always at the end of a phone We now have a beautiful warm home

Wish I could give zero rating, they don't even deserve1. Had them to install an Air Source Heat Pump. Information from the sales rep to a point was good but when doing calculations 'forgot' to factor in we'd need to pay £1500 for gas meter removal. Good luck getting any response to emails and phone calls as it's a lottery. Just when you think you are discussing issues with someone who is prepared to take ownership you're let down again. Workmanship is good although still have exterior pipework that is not lagged as they never left enough (I had to do this myself), as well as repeatedly ask for other remedial work to be completed e.g. patch holes in wall from where old boiler was. RHI payments have to be chased yourself but they don't tell you that or even how to do it. They then chase for the RHI number multiple times via email and follow up with snotty letters despit you having sent it twice to the same person who asked in the first place!! System absolutely eating electricity which again was not factored into the costing calculations. We have solar panels at that, dread to think what it would be like without. We may have been unlucky with everything that has gone on but should you choose to let them into your home don't say you haven't been warned.

Gc

Excellent service, speedy, polite, ticked all the boxes, can't wait 'till winter!!

£900 electric bill Oct to Feb. Customer service vanished. No realisation of promised savings, huge bills instead. Neighbours Ecodan system is twice the size of ours and his house is almost identical but slightly smaller. Suspect ours is running flat out and we've been wrongly sold kit that's too small for the job but without Greener Living returning emails it's difficult to know. Trading Standards will now be contacted as it's been a month since I last chased.

Update June 2020 and improved rating Greener living have followed up progress on my case and now apologised for all the difficulties we experienced and are making an effort to improve customer service standards.based on post installation experience 3 stars. During redecoration works tin February, to repair the damage we found a leaking radiator valve connection, which although weeping slowly had stained the carpet and living room ceiling below. GL wouldn’t accept liability for this, given the time since installation, so we have had to claim on our house insurance. GL have however sent out someone to fix it and after 4 visits the joint is finally dry once a new value was fitted. GL have as a good will gesture offered a free first year service for our system. Poor customer service standards and after care One star for turning up on time for installation, smooth delivery of new equipment and removal of old. Equipment seems to work OK. Loses four for plumbing failure which damaged our ceilings, walls and carpets. Very poor customer service standards, including repeatedly querying and delaying payments for rectifying the damage costing over £1500, despite supplying all the relevant information asked for. Had to be chased for basics, e.g receipt of payment, Repeatedly failed to return phone calls, or reply to emails when we were seeking to resolve payment against costs for replacing our damaged carpet and redecoration estimates. Only eventually agreed to payment when I said I would start posting reviews of their company, four weeks after supplying them final estimates. Still awaiting replacement of two radiators grills damaged before / during installation. We received no expressions of apology or regret for the distress and disruption caused by their poor workmanship.

Excellent sales staff Ashley answered all our queries and kept in touch to keep us well informed, fantastic installers Carl & Dave were polite, knowledgeable, informative,professional and courteous and cleaned u as they went along. Highly recommended company too for Customer Services including after sales advice and info nothing was too much trouble for anyone of their staff they also offer support with claiming your government grant back if you have problems with form filling and are always on hand to help

After spending £14,000 on a heat pump via this company, I am now -- COLD and FRUSTRATED. Time after time this process has included people not showing up when scheduled, and showing up *without* having been scheduled. It's virtually impossible to get someone to answer the phone or respond to emails in a timely way. The installation was done incorrectly -- we are still not eligible for the MMSP, because a required component was missing. At present, our system is not working -- no heat/hot water.

Lovely pleasant helpful staff I had a cold call and arranged a visit from an assessor. I then googled the reviews and became aware of the post saying this company does not cold call . I rang head office who did not have a note of my appointment . So I was worried I had received a hoax call . After speaking with head office who did some digging. it seems my details had been shared with a marketing company. And the company that called me were not hoax...

Having decided to have a heat pump fitted, Greener Living Ltd were a local company that gave a fair price. We were really pleased with the sales team who gave good advice and were not just pushing for a sale. Two days before the installation, an engineer visited to ensure we were happy with all that was going to happen. He walked around the house with us, explaining al the work. On the day of installation, the team turned up at 8AM and worked solidly until the job was finished and working. Every aspect of their work was professional. We were very impressed with the standard of work. All equipment and people arived as required including scaffolding and electrician. The work was shown to us as it was completed and we were asked if we were happy with each aspect. We have no problem in recomending Greener Living to anyone thinking of getting rid of their gas boiler and replacing it with a pump instead.

They were really professional and polite to deal with. So happy with my new system.

I was so happy dealing with this company, they were professional from initial contact right through to completion. The service they offer is first class.

failed to turn up on time.Claimed that need to speak to me 24 hrs before appointment yet hadn't rung.Tried to rearrange and they claimed it was a legal requirement to speak to my wife ( it's not ).They were then abusive and hung up.